| Address: New Delhi, Delhi, 110085 |
I was using hdfc credit card no. As mentioned above. I received a statement from hdfc stating that i have to pay renewal charges. However, i was given to understand that same was life time free. I asked for documents on which i consented for such charges, however, hdfc bank failed to provide me any such document.
Charges were levied in the statement of october'15. As such charges are imposed on me without my consent, i stopped using credit card immediately.
I even requested them to waive off such charges in order to continue with the relationship, however, no cognizance was given to my request also.
After lot of email exchanges on the issue, i decided to surrender this card. To my surprise, same card was being offered to other colleagues free for life time. I cross checked with them again and it was confirmed to me that it is lifetime free. If required, i can provide name of personnel who have got same card lifetime free.
On 23rd december'15, i wrote a detailed letter to hdfc bank whereby surrending credit card and attaching diagonally cut credit card.in my letter i requested for noc as well as i have paid for all transaction made by me.
Through sms, i got acknowledgment of letter and after 2 month i even didn't get the statement.
When i applied for other credit cards, i was told that my cibil rating is low due to some issue with hdfc credit card. I contacted hdfc back through email in july'17 and i got email from hdfc confirming that credit card has been successfully closed and there are no outstanding. Afterwards, i requested them to get my cibil rating corrected and since then i am continuously following up with them but there is no response at all from hdfc bank.
I used hdfc bank credit card for more than 7 years and never defaulted on any payments. However, such unilateral and biased strand taken by hdfc bank was never expected.
Request your help.
Aug 19, 2017
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2017
HDFC Bank Customer Care's response Dear Customer,
We note that you have sought clarification with regard to your credit card. We take this opportunity to clarify that the card number mentioned in the post is incorrect. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.
1.Name as mentioned in the card account,
2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
3.Contact number as updated in the card account and latest contact number.
You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is 6130911. Please quote the ref ID:TTU[protected] in the subject line.
-Anay
HDFC Bank Assistance
Jul 20, 2017
Updated by nitingoyal2 Apologies, please note correct Credit Card no. [protected].
Last 4 digits are already correct.
1. Name on the Card - NITIN GOYAL
2. 0823
3. +91 [protected] (Same as before)
Mail also sent to [protected]@hdfcbank.com
Name iqbal fakir
I would like to inform that .I was transection to Rs 500 at online pos Reliance's jio pos ..amount had to deduction but transection was failure.
I inform ho hdfc customer care..he tell me that 48hours reverse but not got it's.
Regards &thanks
Iqbal
[protected]