HDFC Bank Complaints & Reviews

Sir,
My brother was your customer, he used credit card since 2010... But some family financial problems... We can. T able to pay...
Now, he is doing small job for his family... Some credit card agents or cerdit card sector persons harrassed him... So please dont harrasse us,, we will deffenetly pay your money... We want some time...

Thanking you, sir/madem,
Your's obidiently,
Shaik mouseen,
Cell no : [protected]

I am sending my kyc documents several times for hdfc credit card. But bank always refuse & saying name mismatched. Okk then i am also send affidavit with jodhpur highcourt but bank refuse. But name on my card is gunjan mathur. Aadhar card name also gunjan mathur & pan card is zprinted with gunjan mathur. Add on aadhar card is also same. I am receiving my documents for credit card is also same printed on aadhar card. Can't understand what bank want from me.in can't perform on my card. My repayments is on time every month. But bank wants to make me defaulter as bank employees contact for payments & complaint for kyc.

Hi sir/madam,

I am writing with regards my policy # 15109233 which was surrendered to your vikhroli branch on 10th june 2017 with a commitment that i will be refunded back my money within 7 working days. Today is the nineth working day and i havent received my refund yet.

I have been even writing mails to your executive with no reply back (Hansraj). Does hdfc life really cares about customers or once the policy is sold you disappear. I saw so many of your clients in despair and complaining about the policies sold by your sales representative with no clue or clarity of the policy. When we ask for some kind of explanation they literally say that you should have read it which is very rude. I know hdfc life will not care about it as it is only trying to achieve its target by fooling customers of there money.

Kindly furnish details about the refund. Also hdfc life held on to my money for five years saying that it is been put aside but should i really believe or trust in you that the money was not used and what i get after five years is meagre 2k a total amount of 27000 even that is not been paid on time as committed. I will surely never recommend anyone for such policies.

Hoping to receive a response atleast from your end.

Thanks
Chetan b

Dear sir/madam,

I, paresh kashniyal, am a credit card holder with your bank.

Due to some medical issue i was late to make payment which lead to collection calls from hdfc. Due to financial problem used to pay due amount.in spite of requesting the collection agent not visit my office & make calls on office landline, they do harass me on daily basis which will lead to my job loss. The name of hdfc recovery agent is prakash, vijay & waman. They do abuse me and black mail me on a recorded call that will spk to my boss & hr team & will let them know about my confidential payment status. These guys are from hdfc kandivli branch, mumbai

I am using hdfc credit card from 1 year
Few days back requested for upgrade
But till today i did't received the card
When i inquired i came to know that address which i provided is wrong. But which i mentioned is correct one but executive done mistake and instead 500004 they have written as 500054.
I expect i will receive my card as early as possible my add is

Zilla parishad r r district office,
Anand nagar colony,
Khairatha bad, hyd-500004 and my contact no. [protected]/[protected]
I request you to ask courier boy call me when he comes for deliver
I will explain my address
Hope u will do the best in early date

Dear Sir/Madam,

I am writing this letter to bring to your notice that I wish to cancel my life insurance policy with a Policy number 18479922, in the name of Mr. G CHANDRA SEKHAR. I need to cancel this policy due to below mentioned reasons:

Mr. Nirvan Nandy (executive) came to my home last year(2016) in the month of May and explained me about the HDFC life policy (Life Super Income Plan), Mr. Nirvan Nandy (his contact number:+91-[protected]) gave me all false commitments about the policy and convinced me to take the policy. Two major false commitments were:

1. First year i have to pay the full amount of 1, 03, 630Rs/- and and from next year i can pay the policy premium in 12 equal installments (EMI) i.e. Eight thousand and some change amount including service tax.

2. Another false commitment was, when i asked him in case if next year i am not in a position to pay the premium will i get back my money by closing the policy? Mr. Nandy told me yes sir you can anytime cancel your policy in between and get your Principal amount back but you will not receive the interest/bonus from it.

In the same month of May 2016 i paid a full amount of Rs.1, 03, 630/- towards my policy and later on 9th April 2017 i was getting message from HDFC Life saying your premium amount of Rs.1, 01, 890 is due by 25th May 2017. I called several times to Mr.Nandy but he didn't respond to my calls, and i send the same message from HDFC Life to Mr.Nandy asking for the clarification that why i am receiving this message as you said next year the amount will be in 12 equal installments. he said He is out of station and he will go to office and come back to me, but even after 3 to 4 days he didn't reply me back and when ever i use to call him he was not responding to me and meanwhile i was regularly getting calls from HDFC life asking the premium amount, so i called to customer care and raise a complaint saying the executive has cheated me with his false commitment, customer care representative gave me a complaint reference number:[protected]. Later one day i spoke to Mr.Nandy regarding this and he was very rude to me so i said in this case i am going to log a legal complaint against HDFC Life and i have all the call recordings and messages from the executive. Then, his Manager Mr. Vishvanath Rao ( His contact number: [protected]) called me and convinced me that the mistake is from our side so we will rectify this by making it to Monthly EMI option and you will be not be liable to pay any extra charges.

Mr.Vishvanath Rao send his person Mr.Rupesh to my resident and he took necessary signature for Monthly EMI option and did the other formalities. Few days later again i was getting the same message from HDFC Life asking for
premium amount of Rs.1, 01, 890. I called Mr. Vishvanath Rao multiple times for asking why i am getting the same message again? He said the process is going on and this is a auto system generated message. Mr. Vishvnath Rao also collected a blank cheque from me saying i don't know the exact amount as of now so you can give me a blank cheque in the name of HDFC life with policy number, which i gave me him. On receiving frquent message from HDFC Life about premium amount of Rs.1, 01, 890 i called several times to Mr.Vishvanath Rao but he never responded me and giving excuse by message saying he is busy. I got doubt that both Mr.Visvanath and Nirvan Nandy are playing with me and now avoiding me, so i immediately stopped the payment of cheque. And when i called his from different number he picked my call and said sir i was not avoiding you and your process is in Progress after which he never respond to my any calls and messages. Once again he send his person and took my signature on EMI specimen form and collected another cheque and said this time it will be surely done. I was still getting messages from HDFC Life regarding premium amount of Rs.1, 01, 890 so again i tried to call and text Mr.Nandy and Mr.Vishvnath many times but failed to get any response from both of them. Both of them knows very well the condition of mine as My Wife is pregnant with 9th month running and i have to go with hell lot of medical expenses and delivery is expected soon, i begged a lot to cancel the policy and return my money without interest as committed, later i was somehow managed to pay the monthly installment of Rs.8, 951/- and handed over the cheque to Mr.Vishvanath Rao, but that is also not processed yet and still i am getting the message from HDFC Life to pay the premium amount of Rs.1, 01, 890. When today i got a call from Remainder department and i spoke to senior person he asked me to raise complaint on [protected]@hdfclife.com.

I would be thankful to you if you send me a written confirmation that my request has been registered and the cancellation procedures are under your process. Once the policy is cancelled, you are kindly requested to refund the unused portion of my policy premium as i have medical emergency at my home and terminate all the monthly payments and premiums.

I hope that I will be informed soon about the cancellation of my policy number 18479922. I can request you to do the needful to the earliest or at the last in worst condition i have to go for the legal action.

Note: I have all the call records, mails and messages from Mr.Vishvnath Rao (Manager) and Mr. Nirvan Nandy (Executive). These two people have cheated me with false commitment and to till date they have not updated or processed Monthly EMI into the system nor they have put for cancellation of policy and because of which i am now suffering with huge loss in lakhs in my critical medical condition.

Note: When ever i call from other number to Mr.Vishvnath and Mr. Nirvan asking to come and collect the premium amount cheque, They are intentionally not coming so that my Rs.1, 03, 630/- amount will not be returned and they never picks up my calls.

With lot of hope Thanking you in anticipation.

Sincerely,

Chandrashekhar Girjapurkar

I have just opted for a hdfc credit card and without any activation or opting for the one assist services, a fee of 1299 was deducted from my credit card ending 5159 on 21/6/2017 and received a message dear card member, one assist membership fee has been debited on your card ending 5159, so i would like to deactivate the services as i am in no need of it... And refund the amount in my hdfc credit card.

Name: nidhi gaur
Mobile: [protected]
Card ending with :5159

My credit card of hdfc bank.i am regular customer. In month of may 2017 bank not informed me for Kyc update. & block my card.but after this I am sending all required documents & kyc updation former by Dtdc courier. After that bank saying name mismatched.okk than 10th June I m sending my documents with faddevit by highcourt jodhpur with my passport size photo.which photo also stick in my application form too. After that bank not update my Kyc. I don't know what actually bank required. Either they don't want genuine customer or bank want a defaulter...

Hi Team,

I purchased a car from HDFC bank in 2016 and the time of getting the loan approved, they clearly mentioned that there will be Penalty on Fore closure of the loan after 6 EMIs.

I have been paying EMI on time and now 2 days back when I went to get the loan closed they are charging me 5.75% of the loan i.e. Rs. 18, 761.00

I requested them and also wrote an email to Grievance team @ Grievance.[protected]@hdfcbank.com but there has been no reply from last 2 days.

I am a salaried person I cant pay a big amount of Rs. 18000/- for closing my own loan which I am paying with hard earned money.

Please help

Hello, i am sushil anand i am being harrashed by the regular calls from the given numbers[protected].
[protected] for loan amount payment which i haven't taken. After several confirmation and clearance of the fact still m being troubled by such numbers for money recovery. I am tired and fed up and disturbed very much. Please track the numbers and take the serious action against such numbers which are fraud and fake one.

To,
The reserve bank of india,
Mumbai;

Subject: mental harassment complaint against hdfc bank ltd.

Dear sir/madam,

The case regarding mental harassment complaint against hdfc bank ltd. I have loan and credit from hdfc bank where in last month due to emergency reason i went to my native place...

I had not made payment for the loan and credit card last month... But when they (Hdfc bank) contacted me i have conveyed them the msg that once i am in mumbai i'll completely pay all ur dues.

After conveying also... They have used foul languages and used to harrase us like anything. My dad has blood pressure problem and he has collapsed twice due to this people.

They mentally tortured us, used foul languages and threatened us also...
Because of this condition my whole family is in shock state and we also got humiliated in our society because of this.

I just want to ask, this is procesure to behave with your customer...

Kindly help...

Thanks & regards,
Roshan behera
Mobile no [protected]

Wrong loans shows in my cibil report date:21/06/2017
Dear sir/madam,

I have found wrong loan details in my cibil. My control number is : 82, 36, 78, 968. Name :murugaiyan mariappan. Pan no : ajbpm1458l. Wrong details of loan are as follows :

Member name :hdfc bank
Account type : housing loan
Account number :[protected]
Ownership :joint
Account details
Credit limit -
Rate of interest -
Sanctioned amount :41, 22, 000
Repayment tenure - 180 month
Current balance 40, 53, 687
Emi amount - 40, 833
Cash limit -
Payment frequency monthly
Amount overdue
Actual payment amount -

Date opened/disbursed :[protected] date of last payment :[protected]
Date reported and certified[protected]
Payment start date[protected]
Payment end date[protected]
Payment history (Up to 36 months)
Dd-mm-yyyy dd-mm-yyyy
Kindly request you to please clear this wrong loan information from my cibil asap, i have face lots of problems to get loans. You can contact me on email: [protected]@gmail.com and mob : [protected]
Thanking you

I have been writing to hdfc bank regarding the otp not getting received in my new mobile no which is updated in their database. Since my account is locked, and for unlocking it online, i need to receive the otp on my new mobile but looks like its been getting delivered to the old mobile no as the screen shot shows.

I am finding it difficult and disappointed as i have contacted support team of
Hdfc and the response have been like "we have forwarded your query to the concerned dept and they will get back" but in vain

I clear the all dues, kindly issue noc
card no :[protected] card holder name n h jayanth i clear the as you said due amount already paid last 2 year back but i have not received any receipts, but still showing the due amount of rs.4449/- but this time i make payment through internet banking payment and i paid you said amount of rs.4449/- kindly update in your records kindly send noc for the same.
kindly help in this regards i also update mobile number also.

I have been noticing that every quarter hdfc is deducting 115.00 for so called programmanagement fee. None of them have inform me before deduction and have no right to deduct single rupees without my permission or prior notice. This shows that our money is not safe in hdfc bank as any suspect can happen anytime. I want my money to be refunded and wanted to make sure no such deduction shouldn't happen next time.

This is very surprising to see that krishna vista, indirapuram hdfc atm do not have any power backup due to that when i have inserted my card in the machine on 20th jun @ 8:00 pm suddenly power went off and my card got stuck in the machine. When i have tried to look for the guard then i saw he has mentioned his mobile number in the door (Not known why may be thief can come inside atm machine and can call him about the incident :). So when i contacted him then he informed me to collect your card from branch after two days. So till the time i have to manage. My question is we are middle class working man and most of our salary goes to tax. Can we expect a little better service from banks in this country. Who cares about our problems? Shouldn't atm machine have power backup to avoid this kind of difficulties which i am facing. How about guard?

Deputy manager's irresponsible when inquired about the top up loan. Processed my application without my confirmation. Now the application has been rejected due to this now i'm unable to apply again for 1 month. When asked for solution they are saying "do what ever you want". This kind of reply is very hurting (Don't know if the person is from hdfc. He is probably from some agency)

Deputy manager number : [protected]

I have lost my credit card in 2011. I requested the customer care block and deactivate my card. They have just blocked and not deactivated the same. They are adding the anual charges every year and now the outstanding amount is shown as 4768rs. I want to close the card by paying the outstanding amount. I dont understand why anual charges are been applied though i am not holding the card.
Now i want to make the payment and clear it off. I dont have the complete number to make the payment. I tried reaching the nearest brach and they told they are not responsible for credit card. I tried to call customer care, when i enter the last 4 digits, it is saying invalid card. I spoke with a customer care executive and they said to reach collection department [protected]/1 which no one answering. I dont understand why this credit card department is not in a reachable state to the customers.

Dear executive, please take necessary action for my concern below :
I have used my debit card for filling my fuel tank. As per my card offer, the fuel surcharge was refunded back. (Debiting first and crediting back itself is rubbish thing. Better not to debit at first time itself). It was held during february almost 4 months back. But, now that surcharge was debited and there was no intimation provided to me. After long queue, contacted customer care executive and received cool wordings that wrongly the surcharge was refunded during february and their clever team found this error and debited the same in june without intimation.

To know this irresponsible reply i spend 15 minutes of my valuable time and money for making a call to customer care.

My concerns are 1) debiting amount without intimation, 2) there is no toll free number for customer care, 3) even after ivr verification, customer care exective themselves asking all the verification details again.

Please take necessary action and do the needful.

Thanks

Prabhu

Respected sir i have a credit card in hdfc bank, on 21st october 2016 evenig i have got a message the amount 2000 has been debited from your credit card.
Then i have called hdfc phone banking also, some has used my credit card with out my permission taotal 7000 rupees has been debited from my credit card, and i have written a letter to r. B. I ombusmen cell also but there is no response from hdfc and r. B. I also please solve my problem and give my money back sir