HDFC Bank Complaints & Reviews

Hi Team,

I'm Himanshu from Delhi. My request with regards to HDFC bank credit card payment. Since 2 months I've been following up customer care and sent many emails to "[protected]@hdfcbank.com" for cancel the restructured EMI for my credit card. They are not responding it properly and simply respond, it would resolve in 48 hours. Please look into this issue and resolve ASAP.

Credit card no : last 4 digit 5596
contact no : [protected]

R. No.[protected]

I have used 'Forgot password' option to reset IPIN with mobile & email. I'm receiving OTP to mobile omce in every t Or 6 attempts But OTP is not being sent to my email id at all. How many more times should I attempt?

Dear HDFC bank team
I have made twice payment of credit card bill amount of rs 7458 dated on 9/ 04/ 2022 credit card ending with 8522 mistakes.
. Please refund my one payment of 7458
As early as possible
Yours
Valuble customer
Satendr praan sih

An refund by Amazon was processed on March 16, 2022. The refund reference of the same is[protected]. I have not received the refund in my HDFC savings account till date, it have been over a month now.

Despite calling the customer care, vising the closest branch, calling the bank executive multiple times, I have not received any clarity on the issue. The complete disregard to consumer satisfaction at HDFC bank is deplorable.

I am awaiting an immediate resolve of this issue.

Hello,

I am K Sagar R/O QT NO G/2/45, Q-Road, Opp South Park, Bistupur, Jamshedpur - 831001. I have a credit card issued by HDFC Bank. Due to COVID situation I lost my job and opted for restructuring of credit card.

The bank has charged me interest rate as per the guidelines for the period where I was unable to make the payment.

However, once I have made the payment for the whole amount was unable to use the card. I called up HDFC phone banking and spoke to Mrs. Seema Begum and Mr Prasanth and Mr Arindam Basu Phone Banking Department (Reference Number - [protected]).

The representative informed me that as per new RBI guideline the card was deactivated after making the payment and I need to apply for new card after 6 months.

NOTE: Before making the payment I called the HDFC phone banking to inform them about payment and requested them for concession on interest charged. The executive informed me that two months interest will be waived, however, there was no information provided stating "The card will be made inactive and I need to apply for fresh card after 6 months."

As per the terms and condition informed by the bank it is clearly stated that, "In case of any further change in the resolution plan or any terms contained herein, the same shall be intimated to the Obligors and shall be binding on them without any further deed or act or writing on part of any of the Obligors and/or the Bank."

Also, please note any decision taken by the bank at their sole discretion should be informed to the customers before implementing. I would have accepted the decision taken by the bank if it was informed to me as stated in Terms and Condition.

NOTE: The HDFC Bank representative has accepted that this is a miss from their end, however, there is nothing they can do on this issue. (Please request for phone records of the conversation from HDFC) This is violation of Right to Information Act.

I want to ask is this the way to treat customers in India and RTI Act is a phrase used in India to show the world India is a democratic country and every person has the rights for correct information. I have a HDFC account since 2015 and a genuine customer making the payments on time and this is the way they are treating customers after COVID pandemic.

Imagine this happening to any illiterate/poor person who just go by the word of bankers and sign the documents given to them.

This is a fraud done by HDFC Bank. Please accept my request and take a stern action and provide me the resolution and compensation for the harassment suffered and for the consequences which I will be suffering in future due to this issue.

Attaching the terms and condition informed by the bank for restructuring.

Regards,
Sagar

Hi,
I have added 20k to the payzapp wallet and it is deducted from my saving account but the amount is not added to the payzapp wallet.

Need urgent action on this.

LAN[protected]
I have applied for a top up loan 2 months back because one of representative from Bangalore Whitfield
name: Rinto KV.
Email: [protected]@hdfcsales.com gave me someones number to discuss regarding this. so new guy send me a link to do payment and docs.
After full payment and doc submission, I received one approval email.
But during disbursement neither Rinto nor anyone now helping to me.
So...

I have made a 300000 rupees of IMPS transaction and got timed out message but the amount got debited from my account and recipient didn't recive the amount, it has been 20 hour neither I got my amount not recipent recived the amount, please help

PRAN:[protected].

Submitted KYC additional documents (as per request) on 1st March 2022 to [protected]@hdfcpension.com. Followed up on 11th Mar 2022. No response.

Sent KYC Additional documents on 25th Mar 2022 to kcra.[protected]@kfintech.com and request was forwarded to [protected]@hdfclife.com, [protected]@hdfcpension.com, [protected]@hdfcpension.com. No response till date.

To do a KYC verification, I wonder why it takes more than 1 month 1 week ?

Could you please report this complaint to my POP service provider HDFC PENSION MANAGEMENT COMPANY LIMITED.

My payment of Rs 1, 770.24 has been put on hold from HDFC side. I don't see any reason to put my money on hold.
I request you to look into this issue and resolve it as soon as possible.

Dear sir/ mam

I had taken insta jumbo loan on nov 2022 and i have pre closed the loan 21/3/2022
1. Loan Name: JUMBOLOAN
2. Loan A/c No:[protected]

Plse arrange the noc asap

HDFC is one of the pathetic and worst bank ever seen in my life. their personals are talking very rudely and not sense of how to talk with customer

My number was getting deactivated long time ago and when i visit my nearest branch for number change. first they say it will be done thru netbanking ( surprisingly they don't have option to update mobile number thru netbanking ) then I again visit the branch, after filling a form, they said it will be updated within 7 days. after two days they told my that my application is getting rejected because i was not using this account from a long time and have some negative balance in it.

I told them that i want to update my number so that I pay settlement account. but they say that first i have to pay the negative amount and then they will update it in system.

Is that a valid reason, I just to update my number so that i will use this account in future.

I never use HDFC in my life ever again ... they ruined my credit score as well

I am having a credit card ending with1927 in your bank .Due to some medical emergency i was late to make payment of card and informed same to executive of your bank on call .
I marked a mail in last month for charges but no communication recived for same. .
This month again unethical charges are levied on my card without any communication .
U guys blindly leving charges on my card (approx inr 7000 this month and approx in last month) .
Look like you guys are making business by such type of loot .After so many mails no reversal and regret yet recieved on my last marked mail last month.

This is my last mail either please revert shamefull charges else i am going to legally sue you guys in consumer court and bankkng ombudsmend

Regards
Bhanwar lal kumawat
credit card : 457704****1927
Mobile number :[protected]

Sent from my iPhone

I paid 20000 rupees in credit one-time settlement as offered by hdfc bank ( credit card number [protected]) in April 2012. recent I observed that hdfc issued a bad report to cibil agency and also reported as a default payment history from 2018 to 2020 and I settled the issue in 2012 then how can payment history come in 2018. so hdfc bank willfully doing this one and banks rejected my credit card also. so I am requesting here to order hdfc Bank to correct his report to cibil agency and also 1000000 (ten lakhs rupees for damage to my reputation and for my mental agony.

Abhishek Chauhan
Mon, Apr 4, 10:45 AM (2 days ago)
to vsrangan, Customer, lakshmis, lata, ajaya

Reminder !
Kindly return my money .

On Fri, Apr 1, 2022 at 8:48 AM Abhishek Chauhan wrote:
Dear Pankaj Tripathi,
Thank you very much for giving me my documents.
But the fee which I have paid to your lawyer and your bank. When will I get that?
I didn't even get a loan and my money was gone.
I should get my money back.

On Thu, Mar 31, 2022 at 6:55 PM Customer Complaints wrote:
Dear Mr. Chauhan,

Documents submitted by you will be handed over by Mr. Bhupendra Singh, Mobile no - [protected] in Haldwani as per your request.

With respect to the refund request, necessary clarification has been already shared to you in the earlier mail dated 23.3.2022. We have nothing further to add on this matter.

We thank you for your relationship with us.

Yours Sincerely,
Pankaj Trivedi

[protected] Original Message[protected]
From: Abhishek Chauhan [[protected]@gmail.com]
Sent: 31/03/2022, 9:06 am
To: customer.[protected]@hdfc.com
Cc: [protected]@hdfc.com; [protected]@hdfc.com; [protected]@hdfc.com
Subject: [External]Re:[protected]/DEH, 00469183, Complaints Website/Poor Experience/Poor Experience

Warning: This email is from EXTERNAL source. Exercise caution while opening attachments / links.
Mr. Pankaj Trivedi

Please also see my mail dated 24.03.22. In this I have written clearly. And you return both the documents and the money. Why do we go to collect?
After taking money you are saying that it is not refundable. While taking the money, your team had said that this money will not be refunded.
And I have not given free money to you guys.


On Wed, Mar 30, 2022 at 6:44 PM Customer Complaints wrote:
Dear Mr. Chauhan,

Please refer to our earlier mail dated 23.03.2022, where in necessary clarification is already shared with you.

You may collect the documents from our Rudrapur branch on 01.04.2022.

Pankaj Trivedi

[protected] Original Message[protected]
From: Abhishek Chauhan [[protected]@gmail.com]
Sent: 30/03/2022, 10:10 am
To: [protected]@hdfc.com; customer.[protected]@hdfc.com; [protected]@hdfc.com
Cc: [protected]@hdfc.com
Subject: [External]Re:[protected]/DEH, 00469183, Complaints Website/Poor Experience/Poor Experience

Warning: This email is from EXTERNAL source. Exercise caution while opening attachments / links.
Reminder !

Still waiting .

On Tue, Mar 29, 2022 at 9:56 AM Abhishek Chauhan wrote:
Reminder !

On Thu, Mar 24, 2022 at 10:03 AM Abhishek Chauhan wrote:
Mr . Pankaj Trivaedi

You people who wasted my time of two months and on the last movement it was said that there is a some deficiency in your document.
And while taking the payment, you did not say that this is a non-refundable fee.
Cancel both these loans of mine and return all my documents which are in your bank and submitted fee.

On Wed, Mar 23, 2022 at 5:19 PM Customer Complaints wrote:
Dear Mr. Chauhan,

Basis the preliminary legal review done by legal departments, there are certain legal discrepancy wrt to legal documentation provided by you. We are unable to process the loan application due to same. Kindly get in touch with the panel advocate Mr. Rastogi on his mobile no [protected] for further assistance.

Further we would like to inform you that the fees paid by you is non refundable and the same was digitally acknowledged by you while making the online payment. You may also refer the MITC on our website- www.hdfc.com.


Pankaj Trivedi

[protected] Original Message[protected]
From: [[protected]@gmail.com]
Sent: 22/03/2022, 9:11 am
To:
Subject: [Complaints Website]Poor Experience

I got the home loan transferred to your bank about 2 months back and applied for a top up loan. which has not happened yet. After two months, it is being spoken on behalf of your legal. Some deficiency in your documents, complete it.

Please tell me whether any loan takes that much time. While this loan amount is also not much.

You guys wasted my time of 2 months. Whereas I also paid full money for you guys.

Now I want to cancel both these loans.

Please return my full fee including lawyer fee and all my documents which are with your bank, be returned to me in a week.

Dear Sir,
Hdfc bank ne mera savings account : [protected] dungri branch me rule of lien lagakar account minus me kar diya tha. Jiska amount app 49000 savings account me se deduct karne ke baad bhi credit card ke account me add nahi kiya aur naye bill me bhi wo amount add hokar aayi. To jab payment katna hoto rule of lien lagate he to amount milne ke baad add kyu nahi kiya. Galti bank kare aur penalty ham bhare? Waah bhai waah.br...

I have my email registered with Bank, but still I get SMS only no email as I have a touring job and not always SMS do come to me so I have to rely on email to get OTP. Please resolve asap.

I made a payment using HDFC netbanking option to pay ICICI prepayment home loan on 4th April 2022 with the Ref No.[protected] under the narration of [protected]-CITRUSEAZYPAY of amount 116000.

However this transaction never got success and amount was not reflected in ICICI dashboard.

When visited ICICI home loan they mentioned same thing and suggested me to check with HDFC bank.

Visited HDFC bank and gave background as such no update.

This amount is critical against my home loan and needs immediate attention

My father Mr. B. L. Choudhary had recently taken a loan from HDFC bank, the loan number is[protected] for which EMI was fixed at Rs. 12, 114/- per month. When he went to sign the papers at the branch he was made to sign a huge bundle.

The next month he got a call from one of the employees of the branch who was coordinating all the loan processing namely Mr. Manoj and he said that a service charge amount of 2168 will be debited separately as they miscalculated some amount and that its a one time thing.

After this my father did not get any messages. Recently he got the following 2 messages:
1. HDFC Ltd. installment of Rs. 12114 twds Ac 66xx809 with UMRN SBIN[protected] is being processed for ACH debit on 05-jan-22 from your bank account number 52xxx111. Please maintain sufficient funds in your account. If the account is not debited within 3-4 Bank working days, kindly contact HDFC Limited.

2. HDFC Ltd. installment of Rs. 2168 twds Ac 66xx74 with UMRN SBIN[protected] is being processed for ACH debit on 05-jan-22 from your bank account number 52xxx111. Please maintain sufficient funds in your account. If the account is not debited within 3-4 Bank working days, kindly contact HDFC Limited.

Upon inquiring, we found out that the 02nd instalment was going towards some insurance premium as a loan. We were shocked because my father was neither told about any such thing nor explained nor taken any consent regarding such a product. This is cheating by the team who fraudulently got his signatures on some papers without informing what it is for?

We requested the bank to unclub the 2 loans. How can two loans be clubbed in a single EMI? This is unfair. This is an attempt to mask the other Insurance which was converted into loan without asking without informing.
This is Fraud.
Now, for last 3 months the bank has been deducting penalty and not taking the EMI of the home loan even though an amount of Rs. 12, 114/- is in the account. The insurance was placed in the bunch of papers and signatures were taken surreptitiously. Why is the bank indulging into such fraudulent practice?
We have written many emails to HDFC but no result. Looks like they have dumb people who do not understand the issue or they are trained to act as if they do not understand this simple issue. No solution for last 90 odd days. Please help !