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HDFC Bank Complaints & Reviews

2.9

Updated: May 26, 2026

Complaints 32952

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18420

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14532

Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍

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HDFC Bank reviews & complaints page 250

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Address: Chennai, Tamilnadu.

Yesterday[protected] I tried to transfer money to from my savings account to another account. When I transferred the money got debited from my account. Later received the message "Your money transfer of INR XXX on[protected] timed out due to a technical reasons... Just tell me when will I get my money credited back. I'm attaching a screenshot for your reference. Kindly go through it.

Aug 14, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 07, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the transaction details along with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Preethi
HDFC Bank Customer Assistance

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Address: Goregoan west

Actually i was paying my laptop EMI amounting Rs 12, 345 to Credit card no [protected] via Paytm by mistakenly i had done payment to 524181XXXXXX5545
Please revert to my paytm no [protected] Name - Vishal Vishwakarma
Order no:- [protected]
Date:- 21-Sep-2020
Time:- 09:26 AM

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Address: 423-D, 5th Street PTO colony ayanavaram chennai

I have hdfc sal account and get personal loan from hdfc bank i paid every month emi 3500 but once I coudn't maintains balance in account and that time i was charged with overdue charge which is around 649. Now, after one month they charge me 236 rs for EMI RNT charges. If I have already paid overdue charges then why hdfc is again charging with EMI RNT charges

Aug 18, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 08, 2021

HDFC Bank Customer Care's response Dear Customer,

We have shared your comment with the concerned team and our officials will get in touch with you by 12.05.2021. We request your patience in the interim.

-Zubin
HDFC Bank Customer Assistance

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My Debit card is going to expired next month and due to pandemic I am in my native place so please deliver my renewal card in permanent address.
Permanent address: 32/39 .Tarahati mannan maszid rewa(M.P.)

Thanks,
Pawan Sahu
CustomerID :70491057
Contact me on mail address :sahu.[protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 07, 2021

HDFC Bank Customer Care's response Dear Pawan,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Verified Support

May 08, 2021

HDFC Bank Customer Care's response Dear Customer,

We confirm that the debit card can be delivered to registered address. Request you to update the address by netbanking or by visiting the nearest branch, Our officials will assist you with the formalities and procedures.

-Zubin
HDFC Bank Customer Assistance

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I opened a salary savings account on 6/5/21 using video kyc. All went well while filling up the online form and full kyc while video kyc.
I choose to open the branch - TAMLUK(HDFC0001930) WEST BENGAL.
But as I opened my account in netbanking I found the branch was in Mumbai (kanjurmarg west, IFSC code- HDFC0004989).Also after opening the bank account before Kyc it shows branch- Mumbai - Sandoz House(HDFC0000240).
Please help me sorting this problem.thank you

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I taken vehicle loan from hdfc, jammu, narwal branch loan no:[protected]. One month emi i paid directly because of sign mis match, that time they Advised ach mandate auto debiting option but second month it will not debited then i paid directly to the branch. This is the third month before due date i paid my loan amount 3292 rs. On 3/05/2021 but my due date is 6/05/2021.stil i checked the online transaction history my status showing unpaid. What is problem?

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I'm using HDFC CREDIT CARD SINCE LAST 2 YEAR CARD NUMBER ENDING with 7**7My account is activated with ONE ASSIST MFEE and charged Amount 1399 Rs just now with out my knowledge. I want to cancel the unauthorized plan against my Card, and also credit my money in my credit card which you have deducted in my credit card account.

Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
And HDFC Bank also has to recheck this issue with the Auto Payment modes.

This is the 2nd year I'm requesting again for the cancellation of this ONE ASSIST plan. Please kindly take a notice and CANCEL the plan and repay my amount Rs.1399 as soon as possible.

So request you to please cancel this activation against my credit card, and refund my money also. Plz arrange a call for me...
Regards
Rais Ahmad Dar

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I'm using HDFC CREDIT CARD SINCE LAST 2 YEAR CARD NUMBER ENDING with 8**4.My account is activated with ONE ASSIST MFEE and charged Amount 1399 Rs just now with out my knowledge. I want to cancel the unauthorized plan against my Card, and also credit my money in my credit card which you have deducted in my credit card account.

Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
And HDFC Bank also has to recheck this issue with the Auto Payment modes.

This is the 2nd year I'm requesting again for the cancellation of this ONE ASSIST plan. Please kindly take a notice and CANCEL the plan and repay my amount Rs.1399 as soon as possible.

So request you to please cancel this activation against my credit card, and refund my money also. Plz arrange a call for me...
Regards
Rais Ahmad Dar

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 6, 2021

Dear Balteen,
We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 6, 2021

Dear Rais Ahmad Dar,
We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

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I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899- from my credit card number ending with 9398 without my concern on date:1-May-2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : 1975986
Name :- Rohan Arun Monis
Mobile No. :- XXXXXXX644
Credit Card Number Ending :- 9398

Aug 8, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 6, 2021

Dear Rohan, We have forwarded your details to the concerned team; we assure you that the plan will be cancelled and a full refund will be initiated from our end and our team shall connect with you within 48 working hours- Prachi, Team OneAssist

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Dear HDFC customer care,

My name is Sudhansu Sahu.
My hdfc registered email id is [protected]@yahoo.co.in.
I have a personal loan going on with HDFC Bank and my loan account number is 6596429.

I had a shortage of money on my account on the day of deduction of my emi that is 7th of April, 2021. I have entered the required money for deduction of emi for next day.
Due to this, there was an overdue loan charge was levied on my account on 12th April, 2021.
Now after a month on 6th May 2021, an extra charge of 236 rupees is levied as EMI return charges for loan account.

Kindly refund the RS. 236 amount of EMI return charges on my hdfc bank account.
PFA screenshot for the proof.
If any further information is required, kindly mail me on my registered email id.

Thanks and regards,
Sudhansu Sahu.
HDFC customer.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 07, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have.
Your query has been shared with the concerned team for further action. Our bank official will respond to your query on or before May 11, 2021.

-Nadia
HDFC Bank Customer Assistance

May 13, 2021

Updated by Sams58508 Kindly close the above issue soon.
Updated on: 13th May, 2021.

May 19, 2021

Updated by Sams58508 Dear HDFC team,

Kindly close the above issue, please.
Issue is still pending, post 12 days from the date of issue raised.
Updating on: 19th May, 2021

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I had blocked debitcard and netbanking and upi transctions due to misuse of my saving account, as the problem sorted out i raised request at bank to unblock netbanking and upi and for new debitcard. I got new debitcard and it is working and netbanking it is unblocked and able to transact. But am not able to send money via upi transaction such as PayTM, PayZapp, Google Pay etc. Since my upi is not unblocked am not able to make transactions. I had raised complaints through phone-banking but every time they say raised the issue or mailed the issue wait for 3 working days
So kindly request you to sort out my problem as soon as possible.
Thank you

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I am having an hdfc saving acc having acc no [protected], where they have charged of rs 7586.02 for mirevenue gefu charges as negative hold funds in the time of pandemic without any email or intimation.So request you to remove this negative hold amount at earliest.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

May 7, 2021

Verified Support

Dear Customer,

We understand that you have also raised your concerns at HDFC Bank vide Reference Number HBL=[protected]. Our team has made a note of the query raised and are working on the same. You will receive a response by 17/05/2021.

-Nadia
HDFC Bank Customer Assistance

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Address: Khanyar Srinagar Jammu and Kashmir. IFSC code: HDFC0002418

I have done the imps transaction of amount RS.10006 and RS. 50000 from my hdfc savings account to other bank account via netbanking.

I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end

Both my transactions got 'TimedOut'.

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I did a purchase of rs 29900 for a credit card with credit limit of 30000. When I checked on hdfc website it had purchase debits of 34371 rupees. It was supposed to be no cost emi as well.
I am seeing Overlimit fees of 550 which is because they added emi processing fees of 117(with gst) . And that made total limit used to rs 30017. Now they are taking.
It’s easyEMI millennia debit card.
Now new emi is worth 3605 rs it includes OFFUS EMI, INT NBR.
No interest was supposed to be charged as it was no cost emi.
Please solve this issue.I called them and registered a complain but they said it’s not possible. You will have to pay.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

May 5, 2021

Verified Support

Hi Pankaj,

Apologies for the inconvenience. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, your Account No., registered contact details & the last four digits of your Credit Card No. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay

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Amount 29.50 is getting deducted with the description NWD DEC CHG (ATM Withdrawal charges) .But I have not made any ATM transaction for many months still the amount was deducted continuously with the same description. Eventhough my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from ATM other than HDFC. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.

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Please refund my amount its very urgent

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Address: Hdfc bank ltd alathur palakkad

Emp code R9157
I need to releiving letter or last dayapproval request to exit team tjrough mail on 30/04/2021.there is no reply from exit team, i need to urgently submit to current organisation then knly i can joining the company.no support from this company

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HDFC Bank Customer Care

from Mumbai, Maharashtra

May 5, 2021

Verified Support

Dear Customer,

Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com.

-Anay
HDFC Bank Customer Assistance

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I have done the imps transaction of amount RS.10006 from my hdfc savings account to other bank account via netbanking (IMPS)

I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

May 6, 2021

Verified Support

Dear Customer,

We would like to inform you that, a refund for an amount of Rs. 10, 006 credited in your account ending 2869 on May 05, 2021. You may also check the same via Netbanking or Mobile banking services.

-Nadia

HDFC Bank Customer Assistance

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I have done the imps transaction of amount RS.10000 from my hdfc savings account to other bank account via netbanking.
I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

May 5, 2021

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the transaction details and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Preethi
HDFC Bank Customer Assistance

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I have cancelled a order on Amazon, after a few minutes I got a message from HDFC that

Ur transaction on hdfc bank debit/atm card ending 7528 for Rs. 4199.00 has been credited/reversed by AMAZON on
[[protected]]:17:04:59

I checked the online statement and it is not credited into my account. Since it is a confirmation message from bank, i am assuming that the AMAZON has done it's part. Will it ever get reflected in my account?

May 5, 2021

Complaint marked as Resolved

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