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HDFC Bank Complaints & Reviews

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Updated: Oct 4, 2026
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HDFC Bank reviews & complaints page 452

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A
akanksha.agrawal
May 18, 2020
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I have been charged Rs. 999 for "AMAZON1258399" on 29 April 2020 in Mumbai without my authorisation, without a PIN and OTP. I did not authorise any such transaction on such day. I have learnt that many other HDFC Bank customers have been cheated similarly and yet the fraud continues. Please reverse the transaction.
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    G
    Giri.j
    May 18, 2020
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    I have bought my iphone11 with hdfc bank debit card on 27/12/2019 in reliance degital nirman vihar (Delhi). As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in reliance digital, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
    HDFC Bank customer support has been notified about the posted complaint.
    it's a fraud don't trust them.
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      Y
      yashwa
      May 18, 2020
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      Address: Mumbai

      I have bought my iphone11 with hdfc bank debit card on 13/02/20 in apptronix mumbai. As mentioned by hdfc bank (To receive cashback of 6000 within 95days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
      HDFC Bank customer support has been notified about the posted complaint.
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        M
        micky14vishal
        May 18, 2020
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        I have bought my iphone11 with hdfc bank debit card on 13/12/2019 in Faridabad. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. . Hope this issue gets resolved and cashback will be credited as soon as possible.
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          S
          Santhana Bharathi
          May 18, 2020
          Resolved
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          Resolved

          Amount 1000 is getting deducted with the description nwd dec chg (Atm withdrawal charges) eventhough my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from atm other than hdfc. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.
          Aug 13, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 27, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          Request you to visit the below link to view the details of charges:- https://bit.ly/2XwIW8G.

          -Zubin
          HDFC Customer Assistance
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            A
            Alisharma
            May 18, 2020
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            Address: India

            On 31 dec 2019 i have purchased iphone 11 i suppose to get cashback after 120 days but I haven’t received any cashback yet.
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              A
              Atulupad
              from Delhi, Delhi
              May 17, 2020
              Resolved
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              Resolved

              Address: PUNE

              I have purchased apple iphone 11 vai cash back offer at hdfc credit card on 12.01.20 but till now didn't get my cash back amount of rs6000. 4month and 5days completed and i have already escalated to all concerns o[censored]ni from wher i have purchase and till now i have not revived any revert.
              Invoice no : upe 19004806 dated 12.01.2020

              Card no 524931*0358
              Tid 41180838
              Aug 12, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 24, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We request you to share the chargeslip copy mentioning the transaction details to enable us to review and assist you accordingly.

              -Zubin
              HDFC Bank Customer Assistance
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                A
                Akashkamra
                May 17, 2020
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                Hi Team,

                I have purchased iphone 11 in january which includes cashback offer of RS 6000/- on hdfc credit card. But, I have not recieved any kind of cashback till now. Also they are not allowing to talk to customer care on the calls.

                Please help me out Asap.

                Thanks
                Akashdeep
                [protected]@gmail.com
                HDFC Bank customer support has been notified about the posted complaint.
                Hi

                Any update on the same request.
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                  P
                  Pranalish
                  May 17, 2020
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                  I have bought my iphone11 with hdfc bank debit card on 31/12/2019 from ispace panjim goa.
                  As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in ispace they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    M
                    MansiGoel
                    May 17, 2020
                    Resolved
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                    Resolved

                    I purchased an iphone 11 from 'unicorn infosolutions pvt ltd' in pune on 17th january 2020. Hdfc cash back offer was attached with it which promised to send rs. 6000 cash back on paying with hdfc issued debit/credit card within a span of 120 days which completed on 17th april 2020 but i still haven't received my cash back. Due to covid lockdown the customer care service is also affected and i cannot get to hdfc customer care to complain about the situation.
                    I purchased this phone with hdfc credit card ending with xxxx-xxxx-xxxx-5601 with emi of 6 months. I have already paid emi instalments of 4 months but the cash back has been processed to my account.
                    Also attaching the invoice of phone purchased.
                    Jun 16, 2020
                    Complaint marked as Resolved 
                    They have added my cashback today. Thanks
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 21, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We wish to inform you that the cashback for the eligible transaction will be credited within 30 days after the completion of the prescribed protocols to curb the spread of COVID19.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      R
                      Rks_1995
                      May 17, 2020
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                      Address: Moradabad, uttarpradesh

                      Im from moradabad (Up) and i purchased ipad 2019 model ipad air (7th gen) dated on 31/12/2019 from icrest apple store and on slip its written that a cashback of 3000 rs will be transferred to your account within 120 days and its now 17/05/2020 i. E. Around 138 days and i havent received any amount as the foresaid plan of partnership apple and hdfc promised which is clearly mentioned on my slip that i have with me! Though i have mentioned about all this to the manager of hdfc moradabad branch but there's no response (Via whatsapp)

                      Conclusion - there should be more clearity if one will be benefitting with your scheme (Apple and hdfc bank) and bank should be aligned to their cashback schemes or there will be distress among their customers.
                      @hdfcbankmoradabad
                      @hdfcbankmanagerdesk
                      @hdfcbankcustomer
                      HDFC Bank customer support has been notified about the posted complaint.
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                        N
                        nickzoot
                        May 17, 2020
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                        Today I received message where my hdfc bank credit card has been debited with amount 999
                        From Amazon1258399.
                        I want my money back. Already such cases have been updated. I am uploading the message here.
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                          R
                          rajguptaji
                          from Noida, Uttar Pradesh
                          May 17, 2020
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                          I have used my card on a website to make a payment of 2 dollars. Due to
                          Internet fraud, wevsite charged me rs. 7335.36/- during the transaction i have
                          Refused voice confirmation from hdfc as i have seen that website charged me
                          More. Hdfc ivr security fails. Now i am constantly following up hdfc bank to
                          Stop the payment as i have a complaint immedialy after the incident. Website
                          Merchant has claimed the amount in nov'2019. After providing all the proofs,
                          Hdfc unable to stop the payment and hdfc contastly harassing me for the
                          Recovery. I have all the proofs of emails which i am sending continuosly to
                          Hdfc bank and website merchant. Initially for one or two mail website
                          Merchant replied me and after that their website and email address is closed as
                          It was an interney crime. I have made every credit card payment on time and
                          Never did any delay or non payment. Please help me to resolve this issue. I can
                          Provide all the proofs of payment through website screenshots, email etc. The
                          Reason i am approaching you that case was pending with banking obdusmand.
                          They have closed the case without any information. I am ready to pay, what
                          Ever i have used. Due to internet fraud it is now rs, 7335.36 and bank is
                          Increasing day bu day. Please help me.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            R
                            Ram Kakani
                            May 17, 2020
                            Resolved
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                            Resolved

                            I have bought my iphone11 with hdfc bank debit card on 14/01/2020. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked the shop owner, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                            Mobile no. Registered with account is [protected]
                            Card no. 5419*4587
                            Ram kakani
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 20, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback.

                            Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.

                            We request your patience and support during these testing circumstances.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              D
                              dhiman_yog
                              from Karnal, Haryana
                              May 17, 2020
                              Resolved
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                              Resolved

                              Address: Noida

                              Hdfc bank has not updated my loan & credit card account status on my cibil account yet for the last 4-5 years. My following hdfc bank accounts were closed 4-5 years ago but it is showing as an active on my cibil account and is impacting my cibil score. These accounts are getting displayed as an active and with some amount as pending and impacting my cibil score but i paid all the money for these accounts on time and these accounts were closed 4-5 years back.

                              Hdfc bank loan account no. 25351329
                              Hdfc bank credit card no. [protected]

                              This is really very poor services of hdfc bank.

                              I want to get this updated as soon as possible on my cibil account as i closed these accounts 4-5 years back.

                              Regards,
                              Yogesh dhiman
                              Aug 19, 2021
                              Complaint marked as Resolved 
                              My complaint has not resolved yet.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 24, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We request you to share the complete cibil report and we request you to write to us at https://bit.ly/36C2uwF for further assistance in this regard.

                              -Zubin
                              HDFC Bank Customer Assistance
                              Verified Support
                              May 27, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              As per our records your personal loan account is still active. We request you to share the CIBIL report and control number available with you on grievance.[protected]@hdfcbank.com for further assistance.

                              -Zubin
                              HDFC Bank Customer Assistance
                              Jun 16, 2020
                              Updated by dhiman_yog
                              But why these accounts are still active as these were closed many years ago????

                              Please check the attached screenshots of showing 2 Active HDFC Bank loans on my CIBIL account, however these were closed many years back.

                              Yogesh Dhiman

                              Account holder name: Yogesh Dhiman

                              Hdfc bank loan account no. 25351329
                              Hdfc bank credit card no. [protected]
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                                G
                                Gauravjai19
                                from Delhi, Delhi
                                May 17, 2020
                                Resolved
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                                Resolved

                                Hdfc bank had put an amount of ars 590 on hold as mirevenu through gefu, and after many complaint on hdfc complaint mail or grievance cell but no support and responses from thier side.
                                My a/c number is: 5010*8970
                                Ifsc: hdfc0001660
                                Branch: janpath

                                First of all it's hard to reach customer service because it takes a alot of time and through ivr there is no option to connect with customer executive due to limited staff as per guild lines by govt.

                                Please get it solved and refund the amount at the earliest.

                                Thanks,
                                Gaurav jain
                                [protected]
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 24, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We sincerely apologise for delay in respond to your query. Your query has been shared with concerned team for further action.
                                Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

                                -Zubin
                                HDFC Bank Customer Assistance
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                                  S
                                  Sunil Palan
                                  May 16, 2020
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                                  Rs 1100 was deposted to my account this evening today. 579 rs was put on hold. What is tge reason put my money on hold.
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                                    S
                                    sairam anchalkar
                                    May 16, 2020
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                                    Address: Bangalore

                                    I had purchased an using hdfc cashback offer on 25/12/2019
                                    The offer stated that within 90 days (3 months) the cashback will be credited in the bank account but it's already been more than 90 days yet i have not received the cashback and hdfc helpline are not providing and most of times not working at all.
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                                      S
                                      Shikhi21
                                      May 17, 2020
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                                      I have purchased 2 i phones one i phone 11 pro with transaction id [protected] amnt 99900/- on 5th jan 2020 n 2nd i phone 11 with transaction id [protected] amnt 69887/- on 2nd feb 2020.. As told by them i will get cash back of rs 6000 per phone within 120 days.. But till date i havnt received cashback for both the phones.. Now its already 120 days n i didnt get the cashback.. I bought both these phone from imagine elante mall shop no 242 plot no 178 industrial area phase 1 chandigarh 160002.

                                      Is this to fool n cheat the customers by hdfc bank... Will have two credit cards of hdfc but now i m thinking not to use these cards anymore n will definitely tell others not to use cards of hdfc bank..

                                      Kindly help to get cashback as early as possible..
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        Arvindraju R v
                                        May 16, 2020
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                                        Hi I have purchased 2 apple iPads 10.2inch 7 Th gen on 31st December 2019 Via HDFC credit card. There was 3000 cash back for each apple product .its been nearly 150days still cash back has not be received.
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