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Updated: Dec 16, 2025
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G
ganesh_kumar96
Apr 6, 2020
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I am a hdfc bank credit card holder. The bank has auto debited rs. 2599/-from my credit card number ending with 9141 with my concern on date:21/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2599/-

Oneassist relationship number : 10322826
Name :- m ganesh
Mobile no. :- [protected]
Credit card number ending :- 9141
May 14, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Apr 10, 2020
Updated by ganesh_kumar96 dear mam/sir

rs of 2599/- debited from my credit card to one assist plan

pls refund my money back to credit card no ending with 9141

i didn't like to use one assist membership

pls cancellation my membership in one assist

thanking you
Verified Support
Apr 13, 2020
HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact One Assist directly in the Toll free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in.

-Nadia
HDFC Bank Customer Assistance
View replies
Dear Ganesh, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
Reply
Dear Ganesh, As per the update received from the team, our executive spoke to you. Your refund has been initiated and the same shall be reflected in your account within 4 - 5 working days. Your patience is highly appreciated - Swarali, Team OneAssist.
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    D
    dinesh13raj0408
    Apr 6, 2020
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    Address: Chennai

    Cancellation of one assist membership
    I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4512 without my concern on date:04/04/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

    Dinesh raj
    Mobile: [protected]
    Transaction date 04/04/2020
    HDFC Bank customer support has been notified about the posted complaint.
    View replies
    I had purchased iPhone 11 on 3rd December 2019 and I have not received my cashback of ₹6, 000 and I bought the iPhone 11 for 64, 900 on complete swipe from my hdfc debit card, it’s more than 120 days now.

    one assist mfee - Comment #3671761 - Image #0
    Reply
    Dear Dinesh, We were unable to find your case with the provided details. Kindly share your Membership Details on this link: https://www.research.net/r/CLC3YPM so that we can assist you accordingly - Swarali, Team OneAssist.
    Reply
    Your team asking me about a credit card details. Card number validity back side number also..
    But the bank side strictly says don't share this anybody...
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      D
      Dikus143
      Apr 5, 2020
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      Address: Meghpar Borichi

      My limit is decreased whts issue i have been in prblm trouble facing in this covid 19 time my limit decrease suddenly first it was 150000 and now its 65000 then why uh do this pls make sure about my complaints and i m not facing trouble some situation in covid 19 due to this worry plz solve this fast regarding to this issue of my credit card and say why hdfc bank reduced my limit
      +1 photos
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 14, 2020
      HDFC Bank Customer Care's response       Dear Customer,

      We wish to inform you that credit limit assigned on your card is reviewed periodically based on usage and payment pattern on the card account. Hence we regret our inability to accommodate your request in this regard. For further clarification, we request you to contact our Phonebanking officers at https://bit.ly/34zupfz for further assistance in this regard.

      -Nadia
      HDFC Bank Customer Assistance
      Apr 14, 2020
      Updated by Dikus143       I want my credit limit back sir can uh please back my limit in this corono its not fair to lost limit i want my limit back as soon as possible
      Apr 14, 2020
      Updated by Dikus143       can u get my limit back fastly nd due to corono ur represented officers are not ttalking
      View replies
      An amount of 2308 /- has been hold by bank against MiRevenue gefu.I don't know why.please resolve as soon as possible .

      credit card - Comment #3671614 - Image #0
      Reply
      I have purchased an iphone 11 on 16/12/2019 but haven’t received ₹6000 cash back. Kindly advise On the same

      credit card - Comment #3671649 - Image #0
      Reply
      An amount of Rs 754.51 Has been deducted from my account by narrating MCTF from Olymptrade. So it is deducted wrongly I want this resolution asap.

      credit card - Comment #3671670 - Image #0
      Reply
      Utr ref no.[protected]
      i got a payment link from the merchent stating that you are the reward of rupees 4900/- by mistake i have paid the amount and money got deducted from my account kindly do need full and refund my amount

      credit card - Comment #3671865 - Image #0
      Reply
      Hi I brought iPhone jan 2020 on offer of 6000 cashback on HDFC card till now I haven’t received the amount.Tried to contact store they are saying I need contact bank for the payment of cashback.Even I haven’t got any response from HDFc bank .
      Reply
      Dear Sir/madam
      Please let me know I am apply the PF. I already send the form for pf but nobody reply me. kindly send my pf as soon as possible. PLZ HELP ME .

      NAME:- GOKUL SONAR
      EMP. Code -:206774
      EMAIL-:[protected]@MAIL.COM
      MOB;- [protected]
      PF AC NO:[protected]
      Mem ID :- MHBAN[protected]
      Reply
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        A
        Archana Cinderella
        Apr 5, 2020
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        Resolved

        refund status

        Address: Chennai

        I have ordered an food in swiggy and paid 238 through bank. But the order was cancelled andthe cancellation fee they charged.. And the refund of 50% message was successfully received but still the amount was not received.. I was trying with swiggy they are saying contact your bank.. I keep on trying with customer care of yours but there is no option and correct response for this.....
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        P
        pradeep tailor
        Apr 4, 2020
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        Dear sir or madam,

        What is meaning " DIR DBT CHG INCL GST"
        Plz tell me about that.
        Thanx
        Regards
        Mukesh kumar
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          A
          ashish@69
          Apr 4, 2020
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          Dear Team,

          i had applied for consumer loan in the month of November 2019. and iwill not get any loan statement for consumer loan. please provide asap.
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            A
            amaan114
            Apr 4, 2020
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            Website: Hdfc bank

            I have an account in HDFC BANK but they levied charges of 177 inr on 30 march without any cause, if Hdfc didn't refund my money i will go to other bank..
            Hdfc levied me many of times on my loan transaction, of installment. Hdfc account number is [protected]
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              N
              Nikitha .G
              Apr 4, 2020
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              Address: Gachibowli, Hyderabad

              I have bought my iphone in the month of December 2019 with hdfc card which has cashback of worth 5k rupees, but till date the cash back of Rs.5000/- has not been credited.It’s been more than 100 days when will it be credited??
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                R
                Rashid Kt
                Apr 4, 2020
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                Hi team,

                I have paid 20101.00 rupees for a flipkart product from my creditcard. And the amount is deducted from my account. Due covid-19 issue flipkart not able to reach here so that i cancelled the order.. And get a message from flipkart team "the refund of rs 20101.0 for your order has been completed by the seller and should have been credited to your account by 31 march 2020. The reference number for this refund is 024906. But on 04/04/2020 (Today) its not refunded to my account.. Please make it fast

                Please kindly check my transactions and refund my amount 20101.00 rupees which is deducted from my account.

                Please check the reference number : 024906
                +1 photos
                May 14, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 12, 2020
                HDFC Bank Customer Care's response                 Dear Customer,

                We wish to confirm that, Rs.20101 has been refunded by the merchant on April 04, 2020 and the corresponding EMI has been closed.

                -Zubin
                HDFC Bank Customer Assistance
                View replies
                Please eneble customer id for net banking as i have alraedy registered for net banking
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                  W
                  Work Beyond Dreams
                  Apr 4, 2020
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                  personal loan is closed, still emi is deducted.

                  Address: Pune

                  Dear team,
                  I am prasad shankar dabhole. I had an personal loan in hdfc bank. Personal laon number is 51669600. I closed particular loan in february month by balance transfer in kotak bank. I have submitted on 26 feb 2020 in favour of loan account number.
                  Hdfc money deposited account number is [protected].
                  Emi date is 4 th of every month. Emi is deducted in march & april month.
                  I called to hdfc support executive...
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                  K
                  Karan Singh Yadav
                  from Noida, Uttar Pradesh
                  Apr 4, 2020
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                  Address: B 604, Gayatri Apts, Plot-27, Sector-10, Dwarka, New Delhi-10075

                  Dear sir,

                  I have been operating a sb a/c no:[protected] with centurion bank limited at mumbai. On my retirement from navy, i have shifted to delhi and this account has been non-operational since 2005/2006.

                  I had a decent balance in this account at the time of my last transaction with this bank in 2005/2006.

                  Now, i need to know my balance in this account and how to get this money back. I am also an account holder in hdfc bank ltd.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    P
                    Purnainfor
                    from Hyderabad, Telangana
                    Apr 4, 2020
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                    Address: Hyderabad

                    On mar-15, i entered near tukkuguda toll and exited at nagarjuna sagar toll, the total amount which got deducted is 70.
                    Ideally it should be around rs.20 or 30/-. Kindly look into this and add my extra deducted amount back to my wallet.

                    I have raised complaint against this and i am not getting any response from the support team.

                    I am regretting that i am a customer of hdfc.

                    Thanks!
                    May 6, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 05, 2020
                    HDFC Bank Customer Care's response                     Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                    -Anay
                    HDFC Bank Customer Assistance
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                      M
                      manjunatha r gagan
                      Apr 4, 2020
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                      Resolved

                      Amount debited from account but atm did not dispense the cash
                      Dec 10, 2020
                      Complaint marked as Resolved 
                      amount refunded after 1 week
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                        V
                        [email protected]
                        Apr 4, 2020
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                        Dear sir,

                        I am unable to get PF passbook details on UAN portal. I would like the PF balance. Kindly help me and sort this problem as soon as possible.

                        Regards
                        Vikas Singh
                        Emp. Code- v7993
                        [protected]
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                          A
                          AnkiSinha
                          Apr 4, 2020
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                          Resolved

                          Imps transaction has been declined and money has been debited from bank account and not credited to the beneficiary account.
                          Still the money is not credited to my account and neither the beneficiary account. Hdfc is not receiving calls on the customer care number.
                          Imps ref num:[protected]
                          Account number:[protected]
                          It already 2 working days and the amount has not been credited to my account or the beneficiary account.

                          Kindly help as soon as possible
                          May 15, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 13, 2020
                          HDFC Bank Customer Care's response                           Dear customer,

                          In response to your query, we understand that the funds have not been credited to the desired beneficiary and the same has not been reversed to your account. We request you to kindly share the beneficiary account statement from the date of the transaction to date on the email ID Grievance.[protected]@hdfcbank.com, to enable us to check and assist you further.

                          -Anay
                          HDFC Bank Customer Assistance
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                            A
                            Akshat1576
                            from Mumbai, Maharashtra
                            Apr 4, 2020
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                            On the 1st of april hdfc bank announced that we can request moratorium on our emis by calling on a phone number provided online. I called on the number the same day to request moratorium on my 3 loan accounts. I received an email that the request will be processed within 48hours which was 3rd of april. But it’s the 4th of april now, we’ll above the 48hours and the bank has cut 2 emis from my account today. I tried to contact the bank but they said they can’t help with it. This is unacceptable. Where should the consumer go if the bank does not abide by the laws of rbi and by its own memo that it issued. I’m ready to go to court against such action if the bank does not act on this request of mine.
                            +1 photos
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 14, 2020
                            HDFC Bank Customer Care's response                             Dear Customer,

                            Kindly note that customers who have applied for EMI Moratorium on or before 12th April and if their EMI for April 2020 has already been deducted, they will get an EMI refund by 17th April 2020.

                            -Zubin
                            HDFC Bank Customer Assistance
                            Apr 17, 2020
                            Updated by Akshat1576                             I have not got a refund yet and it’s already the 17th of April.
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                              S
                              Sravanthi sanagaraju
                              Apr 4, 2020
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                              Resolved

                              Address: Bangalore

                              Hi team,

                              I have paid my credit card bill 4509 rupees for the statement of march 2020 on april 3rd 2020.
                              I have received confirmation message also but april 4th auto deduct of minimum due amount 230 rupees is again debited towards credit card bill payment for the month of march 2020.

                              Please kindly check my transactions and refund my amount 230 rupees which is deducted from my account.

                              Please check the reference numbers
                              Ib[protected] for bill payment and reference number for auto debit is[protected].
                              Thanks,
                              Sravanthi.
                              May 16, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 12, 2020
                              HDFC Bank Customer Care's response                               Dear Customer,

                              We observe that you have given us an instruction to claim the minimum monthly outstanding on your card account from your savings account. We note that at the time of autopay execution the payment was not credited to card account hence based on the instruction, we have claimed the minimum amount due from your savings account. We wish to inform that credit balance on your credit card will be adjusted towards subsequent transactions on your card.

                              -Zubin
                              HDFC Bank Customer Assistance
                              Verified Support
                              Apr 14, 2020
                              HDFC Bank Customer Care's response                               Dear Customer,

                              We have reviewed your comments expressed seeking clarification on your credit card account payment, dues and in this regard, we request you to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the following URL http://bit.ly/2p0Xe4j.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                S
                                Shlok Gupta
                                Apr 4, 2020
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                                Resolved

                                Address: Fake address- 2nd floor senapati bapat marg........

                                I registered and gave document in legal website quicker.com for job after one day a man call me asked to give viva and next day he told that you are selected for the job and asked for 5500/- rupee for document verification
                                And send fake letter in [protected]@yandex.com
                                Fake mobile number - [protected]

                                This is fake fake fake!!!
                                Don't give any detail or money...
                                May 8, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 07, 2020
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  S
                                  Sadda Praveen
                                  Apr 4, 2020
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                                  I have received the following sms from bank

                                  Dear customer mandate reference no: hdfc[protected] issued to ashish securities pvt ltd with value rs. 16250.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.
                                  +1 photos
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                                    sarangi raghavendra
                                    Apr 4, 2020
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                                    credit card bill not reflecting

                                    Please provide a valid confirmation for after paying of credit card bill payment after paying the amount amount will reduced and checking in credit card app still showing payment pending please rectify this suffering more from this issue thank you...
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