Claimed

HDFC Bank Complaints & Reviews

2.9
Updated: Aug 21, 2026
Complaints 32962
Resolved
18423
Unresolved
14539
Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

HDFC Bank reviews & complaints page 452

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Y
yashwa
May 18, 2020
Report
Copy

Address: Mumbai

I have bought my iphone11 with hdfc bank debit card on 13/02/20 in apptronix mumbai. As mentioned by hdfc bank (To receive cashback of 6000 within 95days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
HDFC Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    micky14vishal
    May 18, 2020
    Report
    Copy

    I have bought my iphone11 with hdfc bank debit card on 13/12/2019 in Faridabad. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. . Hope this issue gets resolved and cashback will be credited as soon as possible.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Santhana Bharathi
      May 18, 2020
      Resolved
      Report
      Copy
      Resolved

      Amount 1000 is getting deducted with the description nwd dec chg (Atm withdrawal charges) eventhough my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from atm other than hdfc. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.
      Aug 13, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 27, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      Request you to visit the below link to view the details of charges:- https://bit.ly/2XwIW8G.

      -Zubin
      HDFC Customer Assistance
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Alisharma
        May 18, 2020
        Report
        Copy

        Address: India

        On 31 dec 2019 i have purchased iphone 11 i suppose to get cashback after 120 days but I haven’t received any cashback yet.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Atulupad
          from Delhi, Delhi
          May 17, 2020
          Resolved
          Report
          Copy
          Resolved

          Address: PUNE

          I have purchased apple iphone 11 vai cash back offer at hdfc credit card on 12.01.20 but till now didn't get my cash back amount of rs6000. 4month and 5days completed and i have already escalated to all concerns o[censored]ni from wher i have purchase and till now i have not revived any revert.
          Invoice no : upe 19004806 dated 12.01.2020

          Card no 524931*0358
          Tid 41180838
          Aug 12, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 24, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We request you to share the chargeslip copy mentioning the transaction details to enable us to review and assist you accordingly.

          -Zubin
          HDFC Bank Customer Assistance
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Akashkamra
            May 17, 2020
            Report
            Copy

            Hi Team,

            I have purchased iphone 11 in january which includes cashback offer of RS 6000/- on hdfc credit card. But, I have not recieved any kind of cashback till now. Also they are not allowing to talk to customer care on the calls.

            Please help me out Asap.

            Thanks
            Akashdeep
            [protected]@gmail.com
            HDFC Bank customer support has been notified about the posted complaint.
            Hi

            Any update on the same request.
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pranalish
              May 17, 2020
              Report
              Copy

              I have bought my iphone11 with hdfc bank debit card on 31/12/2019 from ispace panjim goa.
              As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in ispace they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
              HDFC Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                MansiGoel
                May 17, 2020
                Resolved
                Report
                Copy
                Resolved

                I purchased an iphone 11 from 'unicorn infosolutions pvt ltd' in pune on 17th january 2020. Hdfc cash back offer was attached with it which promised to send rs. 6000 cash back on paying with hdfc issued debit/credit card within a span of 120 days which completed on 17th april 2020 but i still haven't received my cash back. Due to covid lockdown the customer care service is also affected and i cannot get to hdfc customer care to complain about the situation.
                I purchased this phone with hdfc credit card ending with xxxx-xxxx-xxxx-5601 with emi of 6 months. I have already paid emi instalments of 4 months but the cash back has been processed to my account.
                Also attaching the invoice of phone purchased.
                Jun 16, 2020
                Complaint marked as Resolved 
                They have added my cashback today. Thanks
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 21, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We wish to inform you that the cashback for the eligible transaction will be credited within 30 days after the completion of the prescribed protocols to curb the spread of COVID19.

                -Nadia
                HDFC Bank Customer Assistance
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  Rks_1995
                  May 17, 2020
                  Report
                  Copy

                  Address: Moradabad, uttarpradesh

                  Im from moradabad (Up) and i purchased ipad 2019 model ipad air (7th gen) dated on 31/12/2019 from icrest apple store and on slip its written that a cashback of 3000 rs will be transferred to your account within 120 days and its now 17/05/2020 i. E. Around 138 days and i havent received any amount as the foresaid plan of partnership apple and hdfc promised which is clearly mentioned on my slip that i have with me! Though i have mentioned about all this to the manager of hdfc moradabad branch but there's no response (Via whatsapp)

                  Conclusion - there should be more clearity if one will be benefitting with your scheme (Apple and hdfc bank) and bank should be aligned to their cashback schemes or there will be distress among their customers.
                  @hdfcbankmoradabad
                  @hdfcbankmanagerdesk
                  @hdfcbankcustomer
                  HDFC Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    nickzoot
                    May 17, 2020
                    Report
                    Copy

                    Today I received message where my hdfc bank credit card has been debited with amount 999
                    From Amazon1258399.
                    I want my money back. Already such cases have been updated. I am uploading the message here.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      rajguptaji
                      from Noida, Uttar Pradesh
                      May 17, 2020
                      Report
                      Copy

                      I have used my card on a website to make a payment of 2 dollars. Due to
                      Internet fraud, wevsite charged me rs. 7335.36/- during the transaction i have
                      Refused voice confirmation from hdfc as i have seen that website charged me
                      More. Hdfc ivr security fails. Now i am constantly following up hdfc bank to
                      Stop the payment as i have a complaint immedialy after the incident. Website
                      Merchant has claimed the amount in nov'2019. After providing all the proofs,
                      Hdfc unable to stop the payment and hdfc contastly harassing me for the
                      Recovery. I have all the proofs of emails which i am sending continuosly to
                      Hdfc bank and website merchant. Initially for one or two mail website
                      Merchant replied me and after that their website and email address is closed as
                      It was an interney crime. I have made every credit card payment on time and
                      Never did any delay or non payment. Please help me to resolve this issue. I can
                      Provide all the proofs of payment through website screenshots, email etc. The
                      Reason i am approaching you that case was pending with banking obdusmand.
                      They have closed the case without any information. I am ready to pay, what
                      Ever i have used. Due to internet fraud it is now rs, 7335.36 and bank is
                      Increasing day bu day. Please help me.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Ram Kakani
                        May 17, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        I have bought my iphone11 with hdfc bank debit card on 14/01/2020. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked the shop owner, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                        Mobile no. Registered with account is [protected]
                        Card no. 5419*4587
                        Ram kakani
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 20, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback.

                        Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.

                        We request your patience and support during these testing circumstances.

                        -Nadia
                        HDFC Bank Customer Assistance
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          dhiman_yog
                          from Karnal, Haryana
                          May 17, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Noida

                          Hdfc bank has not updated my loan & credit card account status on my cibil account yet for the last 4-5 years. My following hdfc bank accounts were closed 4-5 years ago but it is showing as an active on my cibil account and is impacting my cibil score. These accounts are getting displayed as an active and with some amount as pending and impacting my cibil score but i paid all the money for these accounts on time and these accounts were closed 4-5 years back.

                          Hdfc bank loan account no. 25351329
                          Hdfc bank credit card no. [protected]

                          This is really very poor services of hdfc bank.

                          I want to get this updated as soon as possible on my cibil account as i closed these accounts 4-5 years back.

                          Regards,
                          Yogesh dhiman
                          Aug 19, 2021
                          Complaint marked as Resolved 
                          My complaint has not resolved yet.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 24, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We request you to share the complete cibil report and we request you to write to us at https://bit.ly/36C2uwF for further assistance in this regard.

                          -Zubin
                          HDFC Bank Customer Assistance
                          Verified Support
                          May 27, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          As per our records your personal loan account is still active. We request you to share the CIBIL report and control number available with you on grievance.[protected]@hdfcbank.com for further assistance.

                          -Zubin
                          HDFC Bank Customer Assistance
                          Jun 16, 2020
                          Updated by dhiman_yog
                          But why these accounts are still active as these were closed many years ago????

                          Please check the attached screenshots of showing 2 Active HDFC Bank loans on my CIBIL account, however these were closed many years back.

                          Yogesh Dhiman

                          Account holder name: Yogesh Dhiman

                          Hdfc bank loan account no. 25351329
                          Hdfc bank credit card no. [protected]
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            Gauravjai19
                            from Delhi, Delhi
                            May 17, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Hdfc bank had put an amount of ars 590 on hold as mirevenu through gefu, and after many complaint on hdfc complaint mail or grievance cell but no support and responses from thier side.
                            My a/c number is: 5010*8970
                            Ifsc: hdfc0001660
                            Branch: janpath

                            First of all it's hard to reach customer service because it takes a alot of time and through ivr there is no option to connect with customer executive due to limited staff as per guild lines by govt.

                            Please get it solved and refund the amount at the earliest.

                            Thanks,
                            Gaurav jain
                            [protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 24, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We sincerely apologise for delay in respond to your query. Your query has been shared with concerned team for further action.
                            Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

                            -Zubin
                            HDFC Bank Customer Assistance
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Sunil Palan
                              May 16, 2020
                              Report
                              Copy

                              Rs 1100 was deposted to my account this evening today. 579 rs was put on hold. What is tge reason put my money on hold.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                sairam anchalkar
                                May 16, 2020
                                Report
                                Copy

                                Address: Bangalore

                                I had purchased an using hdfc cashback offer on 25/12/2019
                                The offer stated that within 90 days (3 months) the cashback will be credited in the bank account but it's already been more than 90 days yet i have not received the cashback and hdfc helpline are not providing and most of times not working at all.
                                +1 videos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Shikhi21
                                  May 17, 2020
                                  Report
                                  Copy

                                  I have purchased 2 i phones one i phone 11 pro with transaction id [protected] amnt 99900/- on 5th jan 2020 n 2nd i phone 11 with transaction id [protected] amnt 69887/- on 2nd feb 2020.. As told by them i will get cash back of rs 6000 per phone within 120 days.. But till date i havnt received cashback for both the phones.. Now its already 120 days n i didnt get the cashback.. I bought both these phone from imagine elante mall shop no 242 plot no 178 industrial area phase 1 chandigarh 160002.

                                  Is this to fool n cheat the customers by hdfc bank... Will have two credit cards of hdfc but now i m thinking not to use these cards anymore n will definitely tell others not to use cards of hdfc bank..

                                  Kindly help to get cashback as early as possible..
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Arvindraju R v
                                    May 16, 2020
                                    Report
                                    Copy

                                    Hi I have purchased 2 apple iPads 10.2inch 7 Th gen on 31st December 2019 Via HDFC credit card. There was 3000 cash back for each apple product .its been nearly 150days still cash back has not be received.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      Dibyadeep Dutta
                                      from Surat, Gujarat
                                      May 16, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Manek Smruti, Tps Ii, Nehru Road, Vile Parle - Eastmumbaimaharashtra400 057

                                      To whom so ever it may concern.

                                      We ordered a product from amazon and paid through net banking, however the order got cancelled. The refund was initiated from amazon within 5 days of cancellation as discussed with amazon customer care, however the amount is still not credited to our account.
                                      Order number:[protected].
                                      Narration: cixwf44w6shjv9vqby-amazonseller
                                      Cheque/ ref number:[protected]

                                      This is not the first time that we have not received refunds from your bank even after 15 working days. We don't expect this kind of derogatory response from you. My account belongs to the corporate branch of hdfc mumbai.

                                      We would appreciate if you could initiate the refund as soon as possible.
                                      I hope you all understand this pandemic situation and the crisis.

                                      I would expect a refund, for any clarification you can write an email or get in touch.
                                      Customer id : 48389067
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 20, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We understand that you have also raised your concerns at HDFC Bank Support reference Number[protected] and you will receive a response from them to your e-mail ID.

                                      Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

                                      -Nadia
                                      HDFC Bank Customer Assistance
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Abhishek K. L Srivastva
                                        May 16, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: sonipat haryana

                                        I have hdfc saving account and get personal loan from hdfc bank i paid every month emi 2760 but once i cant maintains balance in account that time bounce my emi and bank charge me bounce charges with taxes and after one month they charge me 236 re for emi rtn charges and next every week they charged me emirtn charged. What is this charges and what is related this charge without massage hdfc alway problem complaint service and we not choice for other bank sal account.
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 17, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                        -Anay
                                        HDFC Bank Customer Assistance
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit