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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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A
arun Pathania
Dec 31, 2019
Resolved
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Resolved

Address: 176201

I have applied for faster online on 22/12/2019 with reference no. Hfr01223162. I am existing customer of hdfc for last six years and haven't faced so much delay even in various loan disbursals. Then why issuing simply a faster takes too much time than promised even when my wallet is created with sufficient amounts. My customer no. Is 52422838. Plz. Do the necessary urgently
Feb 5, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 31, 2019
HDFC Bank Customer Care's response
Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance
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    R
    Ritesh0198
    Dec 31, 2019
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    Address: E11 TOWER 13 TYPE 3 EAST KIDWAI NAGAR NEW DELHI, New Delhi, Delhi, 110023

    As I ordered my fastag linked from my bank account where my earlier address was mentioned recently i have shifted to some new location please re dispatch it to new location
    Bluedart Tracking No.[protected]
    Application No. HFR836113
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      A
      Anupama KN
      from Mumbai, Maharashtra
      Dec 31, 2019
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      This is the last time i am complaining. Mr anay my cust id is 22840860. The issue again i met ms bhirva from shanti park branch from 2018 september and requested to stop ecs from dhfl and 2 other banks. I gave atleast 8 letters almost every month. She never told me i need noc. She said hdfc earned more than 60000 frm me by stealing from my ac. Ms komal in november said i need noc.
      I met bhirva on december 12 and she assured me the entire amount will be credited back and not to take legal action. I decided to give her 1 chance. Today is 31st no fee waiver given.
      You have stolen 60000 and more within a year. I am giving you 5 days. If the amount is not credited back will take legal action. I ve already complained to rbi today.
      Mr anay zubin nadia i m not buying your lies.
      Cust id 22840860
      Ac no 0286.
      My lawyer said since i am a heartpatient i will get compensation in court and do not force me. I have a surgery and it causing me stress.
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 04, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      We understand that Ms. Birva Chhatbar has contacted you with regard to your query. As discussed kindly visit the branch to submit the letter as requested. For further assistance, you may click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

      -Anay
      HDFC Bank Customer Assistance
      Jan 07, 2020
      Updated by Anupama KN
      My main issue is you stole more than rs 60000 from me due to the fees which was illegal. Ms Bhirva could have given me the details about NOC in september 2018. But then you would not have earned more than 60000 rs from me. I am a heartpatient with 2 attacks on the verge of 3rd. You have no option other than refunding the money. I have already filed a complaint with RBI against unfair practiss. I am in Kerala in complete bedrest. I will be back after the 15th. I have instructed my lawyer D Pisolkar to file a case. My lawyer said i will get at least 2 lakhs as compensation for the trsuma you caused me. It is better to return my money and i will put this issue in social media and newschannels as people need to see what hdfc is before investing their hardearned money. My husband is working in Times Now and my sister in NDTV. So you have to return my money. Why would i pay for Ms Bhirvas rudeness and unprofessionalism? I have a copy of all letters i gave her
      Hdfc dont bother. I ve complained to rbi cms. I will not rest till i get my money you stole from my ac 0286. Cust id 22840860. My lawyer said if i file a case in court, you will end up paying 2 lakhs as compensation for 60000 you stole from me. I am a heart patient and need the money for treatment . You could have easily stopped ecs when requested. Ms Bhirva admitted her mistake and she again lied to me about waiving the fees.
      My lawyer has won many cases against hdfc. I will not leave you.
      Bhirva just now spoke to me so dont say did not speak to me. She again spoke about fee waiver
      I ve still not got the fee waiver she ppromised. I told her i will submit the noc after 15th when i come back to mumbai. I am in banglore for a serious heart issue. You have no other option till i get the entire fees from september 2018. It is my hardearned money you stole. Mr Anay you have no other. I have already hired my lawyer D Pisokar a lawyer in Bombay High Court. Lawyer said court will easily award 2 lakhs compensation as you deliberately caused trauma to a heart patient . I already had 2 attacks and on the verge of 3rd attack. This is the last time i am writing. Next time it will be my lawyer. Your guilt is proved when Priya Nair from mindspace acknowledged her guilt and gave 2 month waiver. Ignore it at your own peril. This issue will be put in all social media and news channels as my husband is in Times Now and sister on NDTV. This time Mr Anay you cannot hope to win. Hope you will see sense and return my money that you stole.
      As expected you are ignoring the promised fee waiver for Ms Bhirvas rudeness and unprofessionalism. I have now signed the papers for legal representation. D Pisolkar a Bombay highcourt lawyer is handling my case. Since you do not want to return the money you stole from me now be prepared to pay more as compensation.
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        J
        Jasmine Bilimoria
        from Mumbai, Maharashtra
        Dec 31, 2019
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        Address: mumbai, Mumbai City, Maharashtra

        Please refund rs173 for khalapur +rs 57 for talegaon which was deducted wrongly on the fast tag account as toll people made us pay cash rs 230 for khalapur toll plaza as they said fast tag machine is not working. After paying cash at toll and 15mts later I got this message that rs173 +57 was deducted by fast tag.
        Dec 31, 2019
        Updated by Jasmine Bilimoria
        no one is replyit on toll free no nor email id
        Jan 06, 2020
        Updated by Jasmine Bilimoria
        no one has replied yet ref refund...
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          R
          richa rajoria
          Dec 31, 2019
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          Refund reference number provided by flipkart but hdfc is not returning my money. Refund was initiated on 6th nov 14:09 but still haven't received the amount

          Refund reference number - 74332749311931088804147

          They sent a refund reference number but customer care refused to track refund using reference number. Please get the complaint resolved as soon as possible.
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 31, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details, transaction details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

          -Anay
          HDFC Bank Customer Assistance
          Jan 04, 2020
          Updated by richa rajoria
          The Reference number provided by Flipkart is mentioned on above complaint. Kindly resolve it and return my money
          Jan 08, 2020
          Updated by richa rajoria
          Any update???
          Feb 22, 2020
          Updated by richa rajoria
          So hdfc Bank doesn't even bother to connect with the customer and provide an update on the issue
          a Reference number provided by Flipkart is mentioned on above complaint. Kindly resolve it and return my money
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            R
            RajeevGanesh
            Dec 31, 2019
            Resolved
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            Resolved

            Address: Flat 6619,D Block,Pranava Bsr Gitaar Apts,, Sy No 92/3 Panathur Road,, Beside Croma Showroom, In ORR, Opp. to JP Morgan,, Varthur Hobli, Panathur, 560103

            Hello sir / madam,

            I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

            I have received my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well. My vehicle no. Is mh12 fy4936. Your customer care number is also always busy. Please help me asap.

            Thanks
            Rajeev
            Feb 5, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 31, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

            -Anay
            HDFC Bank Customer Assistance
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              R
              Ravi Sankar TSK
              Dec 31, 2019
              Resolved
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              Resolved

              hdfc bank imps transaction timed-out still amount deducted

              I have an salary account [protected] in hdfc bank (+91 [protected]) and i have transferred rs 2000/- using imps on 30th dec, 2019 to indian bank savings account a/c [protected]. The imps ref no[protected].
              Amount debited from a/c but not yet credited to recipient.
              I got message that it timed out and status shows in my netbanking as transaction initiated.
              Either initiate the transaction or refund the money into the account....
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              H
              Harish Reddy KantaReddy
              Dec 31, 2019
              Resolved
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              Resolved

              Hi i have applied fastag using hdfc bank. I have received the wallet id and customer id. But still i didn't receive fastag sticker. No representative called from their end and even i couldn't reach them using the customer care number the wallet i can see it is recharged with 300rs. 200rs. Service charge i guess. Without fastag i am facing lot of trouble in toll gates. Either hdfc should respond or they should resolve this issue.
              Feb 6, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 31, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Your application has been dispatched & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

              -Preethi
              HDFC Bank Customer Assistance
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                A
                ArunSU
                Jan 2, 2020
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                Address: 641110

                I have applied for Fasttag on 20/Dec/2019 and got the sms/mail with acknowledgement that the card should be delivered with in 7 working days. But yet to be received, PFB details. Please resolve this ASAP and provide me an update me.
                This is been more than a week since the request was given.
                Customer ID:[protected]
                Application: HFR01210706
                Mobile: [protected]
                HDFC Bank customer support has been notified about the posted complaint.
                Though i paid for fastag for vehicle MH12RF5198, even after one month did not receive fastag. Sent emails and tried to contact HDFC on toll-free number several times but no response from HDFC.
                I had applied for fastag via hdfc online after few days i got a message with my wallet id and customer id No[protected] but so far i didn't receive fastag sticker. I tried to call customer support but nobody is picking the call.
                please help me to get the fasttag sticker on priority basis
                I booked fastag on 17.12.2019. But i cant track it. i have been recive a coustomer id[protected] and wallet id is [protected] by a massage.
                Application no HFR876020
                Cust ID[protected]

                issued on 12 th dec, not got so far
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                  Y
                  Yogendra Acharya
                  Dec 31, 2019
                  Resolved
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                  Resolved

                  Address: 411027

                  I have applied for hdfc fastag online and received the customerid/wallet number. But even after 10 days now, no fasttag has been delivered yet. Tried contacting customer care toll free number which is busy every single time i have tried to contact. I have tried multiple days multiple times a day without a single success. How to even launch a complain that i have not yet recieved fasttag or check for dispatch status?
                  Feb 3, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 31, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                  -Anay
                  HDFC Bank Customer Assistance
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                    T
                    TapanGupta
                    from Bengaluru, Karnataka
                    Dec 31, 2019
                    Resolved
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                    Resolved

                    Sir my vehicle number is rj28cb0054, i have hdfc bank fastag
                    When i am going to toll plaza they say your fastag is blacklisted
                    Eventhough i have more than rs 500 in my wallet and my status is active.
                    Customer care number not working, i talked to 1033 not doing anything.
                    I tried customer care number so many times but its always busy.

                    Please resolve the issue
                    Feb 1, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 31, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

                    -Preethi
                    HDFC Bank Customer Assistance
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                      D
                      Dip Patar
                      Dec 31, 2019
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                      Address: Adabari branch,near Jalukbari(guwahati),IFSC-HDFC0009310, 781012

                      Rs 885 has been charged on account of debit card annual fee on 30th december, 2019. Debit card fee can't be that much. Plese let me know how to stop this.
                      I am using a platinum card.
                      Given help line numbers in google are not valid.
                      So far i have seen this cases, none of them is resolved but remarks are given as resolved.
                      Need solutions. Not advise,
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 31, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
                      Jan 01, 2020
                      Updated by Dip Patar
                      May I have any Contact no of HDFC customer service.please
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                        K
                        Krupa Kiran Bachalakuri
                        from Hyderabad, Telangana
                        Dec 31, 2019
                        Resolved
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                        Resolved

                        banks rejects nach mandate even if the signatures are correct

                        Hello,

                        I have a home loan sanctioned from ICICI housing finance. As I have savings account with hdfc, i have submitted nach form as security mandate at ICICI bank. It is the second time hdfc has rejected my nach request twice. I have attached those screenshots. Please advise if banks validates pan card signature??...
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                        K
                        Karan KayTo
                        Dec 30, 2019
                        Resolved
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                        Resolved

                        As i have told 2 to 3 times that to close my account because i have changed my salary account to icici but they haven't closed it and now i hv joined a new organization they have only hdfc and my saving account is negative 1 lac rupees.

                        Even i have advised them to close my account 2 to 3 times still executives are very rude. Nobody at bank listening my complaint
                        Feb 4, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 03, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We request you to provide the below details via email on grievance.[protected]@hdfcbank.com to enable us to track the status of your application for account closure:
                        1. Date when an application was sent/submitted
                        2. Complete address of the branch where the application was sent/submitted
                        3. Mode of sending (post or courier details).
                        If the closure request was submitted/sent more than a year back, please provide us with the acknowledgment copy. In case you are not in possession of the acknowledgment copy, request you to visit the nearest branch and submit a fresh request for account closure. Kindly visit the following URL to access information for the complete address and contact details of our Branches.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          P
                          Pavalur
                          Dec 30, 2019
                          Resolved
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                          Resolved

                          Address: No.84 7th Main 1st Cross Srinivas Colony. GT Layout . Arehalli., 560061
                          Website: www.hdfcbank.com

                          I made an online payment worth of 5 usd on 23/12/12 which is approximately 360 inr but 3484 inr is been deducted from my account (While paying in online i didn't get any otp from the bank for transaction). Later 11 inr was deducted on 26/12/17 stating debit card pur adj dt 23/12/19. Later again 144 was deducted on 30/12/19 stating. Dc intl pos txn markup+st 23/12/19 26/12/19.
                          Please explain why did the money got deducted without otp awareness. Whether it is a fraudulent?
                          Jan 31, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 31, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the details of the charges. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            G
                            GAURAVV GOEL
                            from Mumbai, Maharashtra
                            Dec 30, 2019
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                            Address: Indrapuram, Ghaziabad, Uttar Pradesh, 201014

                            Today the amount of 1899 was debited from my account of hdfc bank in mumbai at cponeassis at 20.28 pm, without any information or without informing me or without sending otp or phone call to me.
                            I dont know how its possible ..to get autodebit ..without any otp ...its totaly bank fault ...i need the money refund in my account ..as i have not done any such transaction ..or shared any otp ..waiting for revert .. My contact mail id is [protected]@gmail .com

                            Account no [protected]
                            Phone no [protected]
                            HDFC Bank customer support has been notified about the posted complaint.
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                              H
                              hiavinash
                              Dec 30, 2019
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                              During one of my visits to HDFC Bank Sector 8 Panchkula, I was sold a Fastag for Rs 500. The amount was charged to my HDFC Credit Card on 07 Sep 19 with the promise that I will get my Fastag at my home within few days.

                              Till date I have not received my Fastag.
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                                K
                                Kdutta2010
                                Dec 30, 2019
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                                Resolved

                                Address: Kolkata, West Bengal

                                My credit card amount was due which I decided to clear the entire amount of 16974 at once. Credit card recovery Dept executive named Raja called me on 27/12/2019 and forwarded me a payzapp link. The first link did not work and then he sent again following which I made the payment via my debit card of another bank.
                                The payment was shown as a "success" and a txn id delivered. But it's now 30/12/2019 and till now no message has been sent regarding the receipt of the dues from HDFC's side nor have they updated my outstanding dues amt in the website.
                                Called hdfc credit card helpline to which a lady said the problem lies with payzapp department.
                                Called payzapp department and they said it lies with their merchant department of payzapp.
                                Called merchant department of payzapp also, and the lines are forever busy.
                                No contact from bank and no redressal mechanism. Very indifferent service provider. No attempts to assist and resolve matters and just one way communication facilitated. I only get to talk to them when they have something to tell.
                                It's almost time for the next month's stmt to be generated and here I am trying to hope against hope that my amount stands acknowledged.
                                Jan 9, 2020
                                Complaint marked as Resolved 
                                Resolved after escalating the matter to next level.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  deva.surendran
                                  Dec 30, 2019
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                                  Address: 29TH STREET THIRUNAGAR, Chennai, Tamil Nadu, 600049

                                  My hdfc fasttag is blacklisted and there is no support from hdfc to resolve this issue.

                                  There fasttag helpline number is never reachable or nobody picks.

                                  I am having a balance of Rs 100 in it but still i am unable to use it at toll.

                                  Toll plaza guys says i have to get in touch with hdfc and hdfc never helps.

                                  I am frustrated because of this.

                                  I literally want to get rid of hdfc tag now. My money is stuck and there is no service provided to me from hdfc

                                  MY CAR NO : TN18W9894

                                  I have another car no, TN01AV2074, i have Rs 1700 in this FASTAG acc, still i am unable to use it. this is also blacklisted
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    deepak0920
                                    Dec 30, 2019
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                                    Address: Indore, Madhya Pradesh, 452001

                                    My amount of rs 565 is put on hold from hdfc bank I have been using my account for last 2 years. my customer id is 75515081. I am not sure of what it is been held. I was in an emergency when i asked someone to transfer the amount. Need an explanation for what it is been held of.
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