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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 505

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K
Kashish Nayyar
from Buriya, Haryana
Dec 30, 2019
Resolved
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Address: Yamuna Nagar, Haryana, 135001

Applied hdfc fasttag on 14th dec, with document uploads as mentioned. I received a wallet-id recharched with inr 300, but did not receive the physical delivery even after 15 days. I tried calling the hdfc customer care, which is either not reachable or unattended. I have not received any communication regarding the reason of delay either.

I have used hdfc bank for several years for banking, but much disappointed in this regard.
Feb 1, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance
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    J
    jayaduseja
    from Mumbai, Maharashtra
    Dec 30, 2019
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    Ade a purchase for inr 23, 255 on louis phillipe store on 23 june, 2019. Promotion for 10% cashabck on hdfc bank credit card was going on during that period. I made the purchase with my hdfc credit card but still i am waiting for my cashback. Tried getting touch with hdfc bank customer care and they are asking for the sms or email for th offer.

    The offer was in-store so i don't have any sms or email for that, seems like they are just trying to avoid my case
    Everytime am getting different reasons for my complain
    This is ridiculous i called so many times now they say am not eligible cant they say this at first and why am not eligible they dont even know reason
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 30, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the last four digits of your Credit Card No., along with the registered mobile number & email ID for further assistance. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
    Dec 30, 2019
    Updated by jayaduseja
    2445 - last 4 digits
    [protected]
    [protected]@gmail.com
    Jan 01, 2020
    Updated by jayaduseja
    Its asking me some refernce bumber i dont have one- if i click on link it takes me to fresh page of raising a complain - i have already mentioned my complaint but ut says please enter valid number
    Jan 02, 2020
    Updated by jayaduseja
    Not able to submit hdfc complaint referancr number
    Sir, Maine Ac purchase kiye the Hdfc s loan hua. June 2020 m PR aj tk 10% cash back nahi aayaa 90 din pura ho gye ab loan emi Bhi puri Nikle gyeee h .
    Register no - [protected]

    hdfc bank offer 10% cashback not received - Comment #3839725 - Image #0
    hdfc bank offer 10% cashback not received - Comment #3839725 - Image #1
    hdfc bank offer 10% cashback not received - Comment #3839725 - Image #2
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      B
      Bussi
      from Mumbai, Maharashtra
      Dec 30, 2019
      Resolved
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      Resolved

      Address: 400064

      Have applied for hdfc fastag and the wallet i'd was created on 12th december 2019. I have got email confirmation. They said they will send it to address but still i have not got them. Reference number[protected]. I called contact hdfc. But the number is always busy. I do not understand what has happened to my fastag. I am sure i made a wrong choice with this bank
      Feb 1, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 30, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

      -Anay
      HDFC Bank Customer Assistance
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        M
        Mdimthiyaz
        from Mumbai, Maharashtra
        Dec 30, 2019
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        Address: Richmond Road, Bangalore, Karnataka, 560045

        Hello, i was charged by hdfc bank for late payment fees. Because hdfc goofed up the statement and took time to provide any clarity on my statement, i ended up paying the cc payment late. While after some follow-ups they reversed the late payment fee, they are not ready to reverse the gst associated to that.
        It is hdfc bank who made the mistake and should pay the penalty. Just because hdfc goofed up my statement, in the first place, i ended up going through all these. So, it should be hdfc that should bear this cost and not me because this is none of my fault.
        Just so you know, i have never ever delayed my cc payment and hdfc can confirm this.
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 30, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Anay
        HDFC Bank Customer Assistance
        Dec 30, 2019
        Updated by Mdimthiyaz
        What am I supposed to fill-in in 'Reference Number' field? Its not accepting the reference that is in the email interaction I had with HDFC
        And, what does 'TT[protected]' in your comment mean?
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          K
          ketsug
          from Bengaluru, Karnataka
          Dec 30, 2019
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          I have recharged my hdfc fastag on 01/12 but it is not reflecting in their bank portal but deducted from my bank account.

          At all toll plaza fastag comes out as blacklisted. I have asked the customer care executive regarding this, they say your balance is low but account is active.

          My fasttag number is 10754635.

          Pathetic service of hdfcbank with fastag.

          Kindly help to resolve this.
          +2 photos
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 30, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

          -Anay
          HDFC Bank Customer Assistance
          Dec 31, 2019
          Updated by ketsug
          I have already dropped an email at the same provided email address and contacted them on the call as well but this issue is not addressed still.That is why i am raising the concern on this consumer forum.

          Hdfc fastag service is really bad.

          Kindly look into this on priority.
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            T
            tanmay parte
            from Mumbai, Maharashtra
            Dec 30, 2019
            Resolved
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            Resolved

            Address: Ghodbunder Road, Thane, Maharashtra, 400607

            I applied for hdfc fastag online with payment of rs.500 on 9th dec 2019, also uploaded the necessary supporting documents and vehicle registration certificate.
            After that i received customer id & wallet id on 20/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
            The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.
            Jan 31, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 30, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

            -Manoj
            HDFC Bank Customer Assistance
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              A
              Ashish Kataruka
              from Kolkata, West Bengal
              Dec 30, 2019
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              Address: CF-146, SALT LAKE, NEAR TELEPHONE EXCHANGE, Kolkata, West Bengal, 700064

              Account/customer id: [protected]
              Registered contact details/email id: [protected]@gmail.com

              Business loan a/c no[protected]
              Total principle amount-rs 10, 00000
              Rate of interest as per discussion was 8% (Flat)
              Processing fee-rs 11800
              Pf-1%
              Gst-18%
              Tenure 36 months
              According to me my emi should be rs 34444.44 but the bank is charging rs 35404 per/month
              Sir we have not signed any papers after the bank said that the amount will be rs 35404. The bank has despatched the amount without our permission.. When we spoke in the bank the concerned person said that the colleague was new and he made this mistake and after a month the emi will be reduced.
              +1 photos
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 02, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We submit that the loan was disbursed post execution and signing of loan agreement cum schedule along with repayment instructions in favor of the Bank for the equated monthly installment (EMI). Once the customers execute the agreement, they are deemed to have accepted all terms/conditions and agreed to abide by the same. The interest rate, EMI amount, processing fees and loan tenure were clearly communicated to and accepted by you and the loan application has been processed on that basis only. Request you to write back on the email vide reference number[protected] incase of any further assistance.

              -Nadia
              HDFC Bank Customer Assistance
              Jan 07, 2020
              Updated by Ashish Kataruka
              Dear Sir,
              (My Business Loan no.[protected]
              As per your email I will like to make you clear that I have denied to sign documents which was presented by your staff as the Rate iof interest was high.
              Accounting to you I have sign the documents & agree your bank your all term and condition, So please provide me sign copy .
              my registered email id [protected]@gmail.com
              mobile no [protected]

              Regards
              usha kataruka
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                S
                Santosh K Tripathy
                from Hassan, Karnataka
                Dec 29, 2019
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                Address: 560087

                I have applied Fasttag throughmy company desk on 20 Dec 2019. Bank people promised that I will recieved the FastTag within 7 days but It is not delievered yet.

                Customer Care no. is also not working...Nearest Branch says They can't help...

                When I will get Tag???
                HDFC Bank customer support has been notified about the posted complaint.
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                  I
                  Ilas Ilaa
                  from Uttiramerur, Tamil Nadu
                  Dec 29, 2019
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                  I have purchased one mobile phone through hdfc debit card 4 months back. Flipkart said that they will give cash back aftr 90 days. After 90days i contacted flipkart and asked about the cash back. They said that we have already done it, u have to check with your bank. Then i called customer care but there is no proper response. Can anyone help me out?
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    Swapnita Jadhav
                    from Bhimavaram, Andhra Pradesh
                    Dec 29, 2019
                    Resolved
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                    Resolved

                    I have applied for hdfc fastag online with the help of the fastag service member with payment of rs 500. I have uploaded all the necessary supporting documents and rc book pdf on 23rd november 2019.
                    My fastag reference number is hfr483044 please check status as i am waiting from last one month.
                    If its not possible to solve then revert my money. Other bank providing it within 1 week.
                    Jan 31, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 31, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. Kindly write to fastag.[protected]@insolutionsglobal.com or contact Fastag Helpline at[protected] in case of any clarification or assistance.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      M
                      Manu2040
                      from Gurgaon, Haryana
                      Dec 29, 2019
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                      Applied for hdfc bank credit card. All process is completed and also card is approved. Also got one time pin and credit card no to reset card details. But it had been 10 days after approval of card but credit card is not dispatched yet.
                      Called many times to customer care but they denied for any help for the same.
                      I don't know how to connect to hdfc officials to get it done and dispatch my card. My application no is 19l[protected]n4. Kindly do needful.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 30, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                      -Nadia
                      HDFC Bank Customer Assistance
                      Jan 02, 2020
                      Updated by Manu2040
                      No response received yet. Very Poor Banking Service from HDFC
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                        S
                        Shashank3Saxena
                        from Sonipat, Haryana
                        Dec 29, 2019
                        Resolved
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                        Resolved

                        With reference to the subject i was using hdfc diners club international credit card, as had not much use of the card i paid/cleared all the dues on 22/06/2019 and requested to block/close the card. After that online the limit disappeared and credit card data was not showing. But on 16/12/2019 mail from hdfc credit card dept. Came that your bill is due of amount rs.1180.00.
                        As i have no card why the bill is generated. I tried on customer care more than 3 times on 29.12.2019 but they are transferring the call from 1 to other and problem is not resolved.

                        So kindly note my complain against hdfc credit card dept for not closing all the services regarding credit card, wrong bill generation and lack of service by the customer care as i am not using hdfc credit card.

                        Thanks and regards
                        Feb 12, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 30, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
                        -Anay

                        HDFC Bank Customer Assistance
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                          A
                          ardhendu sekhar jena
                          from Bargarh, Odisha
                          Dec 29, 2019
                          Resolved
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                          Resolved

                          account is locked

                          Address: 700156

                          There was a transaction in my bank account. I called customer care about that transaction. But customer care considered it as a fraud and blocked my account. But i had called to query not to block my account. So now my hdfc a/c is locked. Debit card is blocked.net banking is blocked.

                          I visited bank to enable my account and net banking and to apply a debit card. They asked me to fill a form. I did. As per them i will get my...
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                          S
                          Shanu Syed
                          from Hyderabad, Telangana
                          Dec 29, 2019
                          Resolved
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                          Resolved

                          Address: HDFC BANK HYDERABAD LAKDIKAPUL address : 6-1-73 Gr And 3rd Flrsaeed Plazalakdikapulhyderabadandhra Pradesh500 004, Hyderabad - Andhra Pradesh; Branch code is 000021, 500004

                          Why mai amount 118 has been kept on hold can i know what is the reason it showing that the date 09-dec-2019 on hold so i want my money back im facing these issue plz resolve this issue asap because its effects me alot my transaction is totally by this bank account only so i hope u will resolve this issue asap itsshowing that held by hdfc bank so i hope my issue will resolve asap
                          +1 photos
                          Feb 2, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 30, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
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                            Brishkettu Rai
                            from Varanasi, Uttar Pradesh
                            Dec 29, 2019
                            Resolved
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                            Resolved

                            Sir i have credit card in hdfc bank, last 15 months i don't have job right now, so that i have plan settlement my credit card, last 6 months the hdfc peoples contact with, i am told to him, pl give the settlement, but the people is not interest to settlement my credit card, they peoples always to confuse me and they are spoke to me, settle this month afterwards they are not contact with me and i called some numbers they are not picking my call. So please to understand my issues and close my card with lowest settlement amount.
                            +1 photos
                            Feb 21, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 30, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have reviewed your comments expressed and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                            -Nadia
                            HDFC Bank Customer Assistance
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                              mrityu.yadav
                              from Noida, Uttar Pradesh
                              Dec 29, 2019
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                              I have applied for fastag through hdfc bank on 17th dec 209, and till date i didn't receive anything from them. And when i try to call there customer care number[protected], first they didn't pick the call and if by luck (Or say by mistake) they pick, they are not able to tell me my application status, even they don't have any information to whom i contact for. Very pathetic service, didn't expect this from hdfc.
                              Application reference no. Hfr01165940
                              Register mob no [protected]
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 30, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Your application has been received at our end & you will receive the Tag in 15 working days. The dispatch details of the tag will be shared with you via SMS.

                              -Anay
                              HDFC Bank Customer Assistance
                              Dec 30, 2019
                              Updated by mrityu.yadav
                              Is there any point of contact and complain no other than[protected], in case of not receive within 15days?
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                                R
                                Rajendra Butala
                                from Pune, Maharashtra
                                Dec 29, 2019
                                Resolved
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                                Resolved

                                Deduction of toll amount 2 times every time. First deduction at toll and second deduction about 30-40 min. After passing toll. Experience while travelling pune-lonawala - pune on 28-12-19 evening. Customer id[protected] wallet id [protected]. Name rajendra butala. Total amount deducted was rs 35+18=53 and actual deduction was 35+35+18+18=106. So pl do the needful at the earliest as l have to go for long drive in next week.
                                Jan 29, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dec 29, 2019
                                Updated by Rajendra Butala
                                Vehical MH14 FX3316
                                Verified Support
                                Dec 29, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  R
                                  Ranjith kumar Sankar
                                  from Mayiladuthurai, Tamil Nadu
                                  Dec 28, 2019
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                                  Address: NO16, BHARATHI DHASAN PETTAI,GIDANGAL-1, Viluppuram, Tamil Nadu, 604001

                                  My vehicle Registration Number TN19U0517 Instead of TN16U0517 I have registered this fix.so pls correct correction TN19U0517##MY application reference no-HFR01263655
                                  +1 photos
                                  Dec 28, 2019
                                  Updated by Ranjith kumar Sankar
                                  Cart Registration Number TN19U0517 Instead of TN16U0517 I have registered this fix .Pls correction
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                                    M
                                    Manoj Kumar Auto
                                    from Delhi, Delhi
                                    Dec 28, 2019
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                                    Address: C - 70, 4th floor, Gali no. - 9, Dabri nala road, New Delhi., New Delhi, Delhi, 110045

                                    I am hdfc bank account holder. I am asst. Engineer working on omax autos ltd. Company in binola village, gurgaon haryana - 122001.

                                    My details
                                    Name - manoj
                                    Mobile no. [protected]
                                    Saving account no. - [protected]
                                    Customer id[protected]

                                    Unauthorized transection details
                                    Name - talim
                                    Mobile no. - [protected]
                                    Upi id - [protected]@ybi
                                    Bank - hdfc
                                    Ifsc - hdfc0003822
                                    Date of transfer - 30/11/2019
                                    By phone pay app
                                    1st tsransfer rs -70000/-
                                    2nd transfer rs - 4900/-
                                    Total bank transfer rs - 74900/-
                                    Case rs - 2000/-

                                    Hdfc bank
                                    Complaint no. - mump[protected]
                                    Customer care person - sushila

                                    Police fir details
                                    Complaint no.[protected]
                                    Date of complaint - 9/12/2019
                                    District - gurgaon
                                    Police station - bilaspur
                                    Investigation police officer - md. Zhaid
                                    Mobile no. - [protected]

                                    Incident details
                                    4 man kidnapped me in white color cab by forcefully and momey transfer by phone.

                                    But can't action by police and my hdfc bank till now so, kindly respect you please give me my money.

                                    Thank you
                                    +4 photos
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                                      rishil nambiar
                                      from Bengaluru, Karnataka
                                      Dec 28, 2019
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                                      Address: UB City, 560001

                                      Did not receive fastag even after all the formalities were done. I have my customer id number and also rs 300 was successfully recharged. Got an sms stating that the tag will reach the address in 7 working days, its been more than 20 days and there is no way to track it nor is the helpline number useful. Request you to look into it and it would be great if somone could reach out to me for more specific detail.
                                      Thank you
                                      HDFC Bank customer support has been notified about the posted complaint.
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