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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026

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Address: B-406,Usha enclave,navodaya colony, srinagar colony, Hyderabad, Andhra Pradesh, 500073

Hi Sir,

I am yagnanarayana akkisetty.

I have applied personal loan to HDFC bank on May10 2018 .
I supplied all my documents and they didn't processed at that time before my personal loan approval they have approved one consumer loan without my sign and with out my bank cheque. somebody from bank misused my data.
Later I have given complaint to HDFC bank loan section. they have taken the all my original documents bank intimated orally that it can be resolved . I asked them to give the proof.

Later after two months i have open a savings salary account with HDFC bank as per policy they have created current account attached with savings account. the amount which was taken by consumer loan with out my sign and with out my bank cheque was attached to this current account. please find the attached communication with bank.

thanks,
Yagna
[protected]

HDFC Bank customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400010

I had purchased Fast tag from HDFC Bank as being mandatory implemented by the Central Govt for my Light Com Vehicle.
On 27th Dec 2019 1720/= was Dr as Manual Debit/[protected]/Others/Debit Adjustments
Again the same is Dr on 31st Dec 2019 a sum of Rs 1820/= with the same reason.
Please take the matter at prior and request to revert the same at the earliest stating the reason for such manual Dr entries. As bank helpline no is always busy. Never ever available nor branch people are aware for the same.
Please do reply.
Regard
Meraj

HDFC Bank customer support has been notified about the posted complaint.

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Hi,
Though there is no plaza entry no/passage nor pending amounts from tolls, but received the below message and dedcuted rs.265/- from my account without any reason.

Your fastag a/c has been debited for rs. 235 for adjustment entry on 12/31/2019 7:21:13 pm. Balance amount in the a/c is rs. 270 - hdfc bank ltd.

My fastag no. (Customer id) is[protected] issued by/thru hdfc bank. Please do the needful and escalate to hdfc bank.

Thanks,
Gopi

Feb 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

HDFC Bank Customer Care's response Dear Customer,

For any further assistance, you may write to us at escalations.[protected]@1pay.in or call on[protected] or 1033.

-Nadia
HDFC Bank Customer Assistance

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Address: 4th CROSS, MANSOOR MANZIL, ANJANEYA BADAVANE,, 577004

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

Dec 31, 2019

Updated by Mansoor Ali S. Dear Team,

Please do check clearly as I have done the payment and also deducted from my credit card. and also I have received mail from your end please find the attachment and below message from your end .
regards
Mansoor
[protected]

Dear Customer,
Your FasTag has been Successfully Recharged for Rs. 300 on 12/23/2019 9:08:20 PM. Our reference Number for the transaction is[protected]. Balance amount in the Account is Rs. 300.00 - HDFC Bank Ltd.
Warm regards,
HDFC Bank
Bank aapki mutthi mein... Bank at your fingertips.

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Address: Hyderabad, Telangana, 500090

I have applied for the fastag on 28th nov from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank. Their customer service number is alway busy like some body kept the receiver aside. Money already debited from my account. Very sad. Its more than a month, still not received the fastag.

Feb 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

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I have applied hdfc fastag through online on 20/12/2019 and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hr[protected]. I have uploaded signed copy of the final document and rc/aadhaar. Hdfc acknowledgment received said you will receive your fastag in the next 7 working days. Since then there is no update. I have not received my fastag till date on 31/12/2019

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc (Saving acc, loans) and this is the worst moment with them.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status

Feb 9, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: 176201

My customer id no. Is 52422838. I have applied for fastag online on 22/12/2019. I have got reference no. Hfr01223162. With message of delivering faster within 7 days. My wallet id was also created with all requisite deductions but still there is no whereabouts of faster status even after 10 days. You haven't taken so much time even for loan disbursals. Then why it is taking so much time. I usually cross national toll plazas frequently. It is causing inconvenience to me. Plz deliver it urgently either by your representatives near me or otherwise

Feb 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 176201

I have applied for faster online on 22/12/2019 with reference no. Hfr01223162. I am existing customer of hdfc for last six years and haven't faced so much delay even in various loan disbursals. Then why issuing simply a faster takes too much time than promised even when my wallet is created with sufficient amounts. My customer no. Is 52422838. Plz. Do the necessary urgently

Feb 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: E11 TOWER 13 TYPE 3 EAST KIDWAI NAGAR NEW DELHI, New Delhi, Delhi, 110023

As I ordered my fastag linked from my bank account where my earlier address was mentioned recently i have shifted to some new location please re dispatch it to new location
Bluedart Tracking No.[protected]
Application No. HFR836113

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This is the last time i am complaining. Mr anay my cust id is 22840860. The issue again i met ms bhirva from shanti park branch from 2018 september and requested to stop ecs from dhfl and 2 other banks. I gave atleast 8 letters almost every month. She never told me i need noc. She said hdfc earned more than 60000 frm me by stealing from my ac. Ms komal in november said i need noc.
I met bhirva on december 12 and she assured me the entire amount will be credited back and not to take legal action. I decided to give her 1 chance. Today is 31st no fee waiver given.
You have stolen 60000 and more within a year. I am giving you 5 days. If the amount is not credited back will take legal action. I ve already complained to rbi today.
Mr anay zubin nadia i m not buying your lies.
Cust id 22840860
Ac no 0286.
My lawyer said since i am a heartpatient i will get compensation in court and do not force me. I have a surgery and it causing me stress.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand that Ms. Birva Chhatbar has contacted you with regard to your query. As discussed kindly visit the branch to submit the letter as requested. For further assistance, you may click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

Jan 07, 2020

Updated by Anupama KN My main issue is you stole more than rs 60000 from me due to the fees which was illegal. Ms Bhirva could have given me the details about NOC in september 2018. But then you would not have earned more than 60000 rs from me. I am a heartpatient with 2 attacks on the verge of 3rd. You have no option other than refunding the money. I have already filed a complaint with RBI against unfair practiss. I am in Kerala in complete bedrest. I will be back after the 15th. I have instructed my lawyer D Pisolkar to file a case. My lawyer said i will get at least 2 lakhs as compensation for the trsuma you caused me. It is better to return my money and i will put this issue in social media and newschannels as people need to see what hdfc is before investing their hardearned money. My husband is working in Times Now and my sister in NDTV. So you have to return my money. Why would i pay for Ms Bhirvas rudeness and unprofessionalism? I have a copy of all letters i gave her

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A

Anupama KN

from Mumbai, Maharashtra

Jan 3, 2020

Hdfc dont bother. I ve complained to rbi cms. I will not rest till i get my money you stole from my ac 0286. Cust id 22840860. My lawyer said if i file a case in court, you will end up paying 2 lakhs as compensation for 60000 you stole from me. I am a heart patient and need the money for treatment . You could have easily stopped ecs when requested. Ms Bhirva admitted her mistake and she again lied to me about waiving the fees.
My lawyer has won many cases against hdfc. I will not leave you.

A

Anupama KN

from Mumbai, Maharashtra

Jan 3, 2020

Bhirva just now spoke to me so dont say did not speak to me. She again spoke about fee waiver

A

Anupama KN

from Mumbai, Maharashtra

Jan 7, 2020

I ve still not got the fee waiver she ppromised. I told her i will submit the noc after 15th when i come back to mumbai. I am in banglore for a serious heart issue. You have no other option till i get the entire fees from september 2018. It is my hardearned money you stole. Mr Anay you have no other. I have already hired my lawyer D Pisokar a lawyer in Bombay High Court. Lawyer said court will easily award 2 lakhs compensation as you deliberately caused trauma to a heart patient . I already had 2 attacks and on the verge of 3rd attack. This is the last time i am writing. Next time it will be my lawyer. Your guilt is proved when Priya Nair from mindspace acknowledged her guilt and gave 2 month waiver. Ignore it at your own peril. This issue will be put in all social media and news channels as my husband is in Times Now and sister on NDTV. This time Mr Anay you cannot hope to win. Hope you will see sense and return my money that you stole.

A

Anupama KN

from Mumbai, Maharashtra

Jan 11, 2020

As expected you are ignoring the promised fee waiver for Ms Bhirvas rudeness and unprofessionalism. I have now signed the papers for legal representation. D Pisolkar a Bombay highcourt lawyer is handling my case. Since you do not want to return the money you stole from me now be prepared to pay more as compensation.

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Address: mumbai, Mumbai City, Maharashtra

Please refund rs173 for khalapur +rs 57 for talegaon which was deducted wrongly on the fast tag account as toll people made us pay cash rs 230 for khalapur toll plaza as they said fast tag machine is not working. After paying cash at toll and 15mts later I got this message that rs173 +57 was deducted by fast tag.

Dec 31, 2019

Updated by Jasmine Bilimoria no one is replyit on toll free no nor email id

Jan 06, 2020

Updated by Jasmine Bilimoria no one has replied yet ref refund...

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Refund reference number provided by flipkart but hdfc is not returning my money. Refund was initiated on 6th nov 14:09 but still haven't received the amount

Refund reference number - 74332749311931088804147

They sent a refund reference number but customer care refused to track refund using reference number. Please get the complaint resolved as soon as possible.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details, transaction details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

Jan 04, 2020

Updated by richa rajoria The Reference number provided by Flipkart is mentioned on above complaint. Kindly resolve it and return my money

Jan 08, 2020

Updated by richa rajoria Any update???

Feb 22, 2020

Updated by richa rajoria So hdfc Bank doesn't even bother to connect with the customer and provide an update on the issue

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R

richa rajoria

Jan 4, 2020

a Reference number provided by Flipkart is mentioned on above complaint. Kindly resolve it and return my money

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Address: Flat 6619,D Block,Pranava Bsr Gitaar Apts,, Sy No 92/3 Panathur Road,, Beside Croma Showroom, In ORR, Opp. to JP Morgan,, Varthur Hobli, Panathur, 560103

Hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have received my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well. My vehicle no. Is mh12 fy4936. Your customer care number is also always busy. Please help me asap.

Thanks
Rajeev

Feb 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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I have an salary account [protected] in hdfc bank (+91 [protected]) and i have transferred rs 2000/- using imps on 30th dec, 2019 to indian bank savings account a/c [protected]. The imps ref no[protected].
Amount debited from a/c but not yet credited to recipient.
I got message that it timed out and status shows in my netbanking as transaction initiated.
Either initiate the transaction or refund the money into the account....

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Hi i have applied fastag using hdfc bank. I have received the wallet id and customer id. But still i didn't receive fastag sticker. No representative called from their end and even i couldn't reach them using the customer care number the wallet i can see it is recharged with 300rs. 200rs. Service charge i guess. Without fastag i am facing lot of trouble in toll gates. Either hdfc should respond or they should resolve this issue.

Feb 6, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been dispatched & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

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Address: 641110

I have applied for Fasttag on 20/Dec/2019 and got the sms/mail with acknowledgement that the card should be delivered with in 7 working days. But yet to be received, PFB details. Please resolve this ASAP and provide me an update me.
This is been more than a week since the request was given.
Customer ID:[protected]
Application: HFR01210706
Mobile: [protected]

HDFC Bank customer support has been notified about the posted complaint.

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Dr Pradeep Chatterjee

from Mumbai, Maharashtra

Jan 3, 2020

Though i paid for fastag for vehicle MH12RF5198, even after one month did not receive fastag. Sent emails and tried to contact HDFC on toll-free number several times but no response from HDFC.

B

Burn Gym

from Chandigarh, Chandigarh

Jan 3, 2020

I had applied for fastag via hdfc online after few days i got a message with my wallet id and customer id No[protected] but so far i didn't receive fastag sticker. I tried to call customer support but nobody is picking the call.
please help me to get the fasttag sticker on priority basis

U

UPDATER CREW

from Oran, Uttar Pradesh

Jan 3, 2020

I booked fastag on 17.12.2019. But i cant track it. i have been recive a coustomer id[protected] and wallet id is [protected] by a massage.

R

Rajesh Mulay987

from Pune, Maharashtra

Jan 3, 2020

Application no HFR876020
Cust ID[protected]

issued on 12 th dec, not got so far

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Address: 411027

I have applied for hdfc fastag online and received the customerid/wallet number. But even after 10 days now, no fasttag has been delivered yet. Tried contacting customer care toll free number which is busy every single time i have tried to contact. I have tried multiple days multiple times a day without a single success. How to even launch a complain that i have not yet recieved fasttag or check for dispatch status?

Feb 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Sir my vehicle number is rj28cb0054, i have hdfc bank fastag
When i am going to toll plaza they say your fastag is blacklisted
Eventhough i have more than rs 500 in my wallet and my status is active.
Customer care number not working, i talked to 1033 not doing anything.
I tried customer care number so many times but its always busy.

Please resolve the issue

Feb 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: Adabari branch,near Jalukbari(guwahati),IFSC-HDFC0009310, 781012

Rs 885 has been charged on account of debit card annual fee on 30th december, 2019. Debit card fee can't be that much. Plese let me know how to stop this.
I am using a platinum card.
Given help line numbers in google are not valid.
So far i have seen this cases, none of them is resolved but remarks are given as resolved.
Need solutions. Not advise,

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Jan 01, 2020

Updated by Dip Patar May I have any Contact no of HDFC customer service.please

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Hello,

I have a home loan sanctioned from ICICI housing finance. As I have savings account with hdfc, i have submitted nach form as security mandate at ICICI bank. It is the second time hdfc has rejected my nach request twice. I have attached those screenshots. Please advise if banks validates pan card signature??...

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