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HDFC Bank Complaints & Reviews

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Updated: Oct 4, 2026
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N
Nancy21896
Feb 16, 2020
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Address: 29/43gajapathy street, 2nd floor, Near jeyalakshmi store, Shenoy nagar, Chennai, Tamil Nadu, 600030

177 rs was debited two times from my account.
3rd party cash txn inc gst 020120-mir200 mir[protected]/01/20 177.00 -
This was debited on january 15th

3rd party cash txn inc gst 200120-mir200 mir[protected]/01/20 177.00

This was debited on 27th january

3rd party cash txn inc gst 130220-mir200 mir[protected]/02/20 177.00
This was debited on 15th feb.

This is totally ridiculous. How can y'all keep taking money like this.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2020
HDFC Bank Customer Care's response
Dear Customer,

We have checked our records and confirm that the charge levied pertains to third party cash transactions done. HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network. However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third-Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Zubin
HDFC Bank Customer Assistance
Feb 17, 2020
Updated by Nancy21896
Some of my friends were supposed to pay me, so they have deposited it in my account? How am I responsible for that? Shouldn't they be charged for this?
Why you debited 3 time BRN GST from
my account please send my amount back othewise i have many babks in my locality
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    Nareshchary Nareshchary
    Feb 16, 2020
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    Address: Mahabu Nagar, 509001

    Cancellation of one assist membership
    I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0787 without my concern on date:06/02/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

    Oneassist relationship number : 6234263
    Name :v naresh
    Mobile no. :- [protected]
    Credit card number ending :- 0787

    Cancellation of one assist membership


    Complaint status
    [feb 16, 2020]
    Hdfc bank customer support has been notified about the posted complaint.
    Complaint comments comments updated: jan 16, 2020
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      J
      Jaya Prabhu Ronikk
      Feb 16, 2020
      Resolved
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      Resolved

      Address: Bangalore, 560035
      Website: fastag.hdfcbank.com

      Hi team,

      My hdfc fastag application number is hfr845540.

      I have applied on 19th dec 2019 and i have received the login credential. However, i have not received the fastag sticker.

      I have sent the mails to "support. [protected]@sahaj.co.in" and called the customer but there is no response.

      Kindly help me to get the fastag sticker.
      Sep 14, 2020
      Complaint marked as Resolved 
      Resolved
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 17, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      As our records, your fastag has been returned to us for reason "consignee Shifted". Please write to fastag team @ escalations.[protected]@1pay.in / fastag.[protected]@insolutionsglobal.com or call on[protected] for redispatch of tag.

      -Zubin
      HDFC Bank Customer Assistance
      Feb 24, 2020
      Updated by Jaya Prabhu Ronikk
      Hi Zubin,

      I am not able to see the full mail address and phone number

      Regards,
      Jaya Prabhu
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        B
        bhaghat gurram
        Feb 16, 2020
        Resolved
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        Resolved

        Address: Hyderabad, Andhra Pradesh

        My hdfc fastag amount got deducted at least 5 times inspite of my car not passing through toll gate. I complained the same to the customer care many times and sent a mail to fastag. [protected]@insolutionsglobal.com.
        No reply yet. Fed up with their response, i removed the tag and purchased a new nhai tag at a pos. I am sharing my bad experience with hdfc bank so that at least others can be cautious with the misuse of their fastag
        Mar 19, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 16, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

        -Preethi
        HDFC Bank Customer Assistance
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          aishwarya8049
          Feb 16, 2020
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          Address: Pune, Maharashtra

          Submit a complaint
          Cancellation of one assist membership
          I am a hdfc bank credit card holder. The bank has charges rs.5000/- on my credit card number ending with 9059 without my concern on date:14/02/2020. Bank apply this one assist policy without my confirmation. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount and remove the applied charges rs.5000/-

          Oneassist relationship number :?
          Name :- aishwarya sanjay thakur
          Mobile no. :- [protected]
          Credit card number ending :- 9059
          HDFC Bank customer support has been notified about the posted complaint.
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            A
            Amp003
            from Delhi, Delhi
            Feb 16, 2020
            Resolved
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            Resolved

            Hello sir,
            I want to complain about hdfc fastag recharge wallet in which i had sone a recharge of 500 each twice one on 4.2.2020 and another on 5.2.2020 thru phone pe the amt has been deducted from my account but till today that is 15.2.2020 my wallet has not been updated. Tried to reach fastag no but line is always busy.

            Pl. Do needful @the earliest.

            Best regards

            Amarkumar
            Mar 24, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 17, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            For any assistance with regard to your FasTag, please contact the FasTag HelpDesk at[protected] or email at : escalations.[protected]@1pay.in

            -Nadia
            HDFC Bank Customer Assistance
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              abchamp
              Feb 15, 2020
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              Address: Mumbai City, Maharashtra, 400080

              On 22nd nov, at khalapur toll plaza as fasttag was going to be activated from 1st december we paid toll amount in cash and immediately we also got a message of deduction of rs173/- from fastag wallet. We immediately stopped the vehicle and approached toll booth. It was informed to us that we have to approach customer care of bank.
              Please initiate refund of rs.173/- as i have paid toll twice.
              I have tried complaining in hdfc fastag customer care several times but no reply. I have also send email to fastag. [protected]@insolutionsglobal.com several times but no reply from there also.
              Hdfc fastag customer id[protected]
              Wallet id - [protected]
              Car registeration no - mh 03 dg 4546
              Registered mobile no - [protected]
              Registered email id - [protected]@yahoo.co.in
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 17, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We request you to write to fastag team at fastag.[protected]@insolutionsglobal.com or call on[protected] or 1033 for further assistance.

              -Zubin
              HDFC Bank Customer Assistance
              Feb 18, 2020
              Updated by abchamp
              I had already sent email /complaint to said email id several times but no reply from them. I had also contacted Hdfc FASTag customer care several times but again same reply that we will get back to you. After almost 3 months follow up, I had to complaint here.So pls see to it
              Feb 24, 2020
              Updated by abchamp
              Still no reply from HDFC also
              Feb 29, 2020
              Updated by abchamp
              Pls post update regarding complaint
              No response from consumercomplaint also
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                V
                Viralpitroda
                from Delhi, Delhi
                Feb 15, 2020
                Resolved
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                Resolved

                Myself viral pitroda
                Branch - ghansoli
                Sales officer corporate salary
                First my regination date was 18 july 2019
                And last working day was 17 august 2019
                Then after 90 days i knew that they upload wrong date of 24 july 2019 so that's why they where not giving my salary and relieving letter bt mistake was them
                Then after i have submitted new resignation letter of 24 july 2019
                Please help me with this has its now such a long time its been 8 months
                Didn't get reliving letter and salary till date their is no response regarding this has they told me to submit new relieving letter
                Till date their is no response can you help me with
                Do the needful
                As soon as possible
                Mar 22, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 15, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                -Anay
                HDFC Bank Customer Assistance
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                  K
                  kim simte
                  Feb 15, 2020
                  Resolved
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                  Resolved

                  Address: Delhi & NCR, New Delhi, Delhi, 110021

                  Sir/madam,
                  I would like to make urgent request regarding my pending of rs 2349 which i have ordered a shoes & returned the products due to some issues. According to amazon i have got refunded on 13, feb, 2020. Yet i dn't recieved into my account. So i will be really glad if you could helped me resolve it.
                  With regards
                  Kimnunnem simte
                  Mar 19, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 17, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We request you to forward the refund confirmation email received from a merchant on [protected]@hdfcbank.com for further investigation.

                  Nadia
                  HDFC Bank Customer Assistance
                  This is the mail which i have recieved from but its still not yet processed. So it is my sincere request to solved this pending fund as soon as Possible.
                  With regards
                  Kimnunnem Simte
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                    S
                    sandeep pnp
                    from Delhi, Delhi
                    Feb 15, 2020
                    Resolved
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                    Resolved

                    Address: H. No 3, Sukhdev Nagar, Panipat-132103, Haryana, Panipat, Haryana, 132103

                    From last 15 days i m trying to get the reissue of fast tag but i m not getting the proper responce from the bank side. When we call on the customer care always there is new person - again tell him the complete detail then he replied that with in three working days you problem will be solve but not getting any solution.

                    Dear sir,

                    10 day before my car front glass broken. Now i replace new glass so that my fast tag also damaged. I immediately request on customer care for the new sticker and pay rs 100 also by transection. But till date we didnt receive the sticker.

                    I tried to call on customer care but not getting any response.

                    My customer id is ;[protected]
                    Wallet id :- [protected]
                    Vhickel no - hr 06 az 2759

                    The user reference number transection is[protected]
                    Rrn refrence number[protected]

                    Dated 30 jan 2020

                    Kindly deliver the new fast tag sticker on the following address as soon as possible:-

                    Sandeep kumar gupta
                    H. No -3, behind bus stand, sukhdev nagar, panipat-132103, haryana

                    Sandeep gupta

                    [protected]
                    Mar 19, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 17, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    For further assistance in this regard, you may write to the Fastag team at escalations.[protected]@1pay.in / fastag.[protected]@insolutionsglobal.com or call on[protected] or 1033.

                    -Zubin
                    HDFC Bank Customer Assistance
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                      S
                      suresh.suresh
                      Feb 15, 2020
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                      Address: 110092

                      I was applied for hdfc bank credit card. Application number is 20b[protected]n1 (Suresh chand) my all verifications has been done properly on my residence address but when the executive going on my office address he was going on wrong address and then call to me i was correct him to going right address but he is not came on my correct office address which was given by me in documents also and given wrong feedback to bank for wrong office address and application has been rejected due to his negligence.
                      Please find the below mention executive details.
                      Executive name is deepak
                      Contact no.- [protected]
                      HDFC Bank customer support has been notified about the posted complaint.
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                        Sabareesh palliyath
                        Feb 15, 2020
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                        I am a hdfc bank credit card holder. The bank has auto debited rs. 2599/- from my credit card number ending with 8768 without my concern on date:07/02/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2599/-

                        Oneassist relationship number : 3782845
                        Name :- sabareesh p h
                        Mobile no. :- [protected]
                        Credit card number ending :- 8768
                        HDFC Bank customer support has been notified about the posted complaint.
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                          K
                          kulkarnitejas
                          Feb 15, 2020
                          Resolved
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                          Resolved

                          On 14th feb when i traveled from mumbai to pune fastag got debited at khalapur rs 173 and at talegaon toll it is debited as 389 actually it should debited only 57/- attached is the transaction screenshot. I found that at talegaon toll plaza they have taken those extra money of 389 for class 12 vehicle which is 4-axel like truk. Requesting you to credit balance amount immediately in my fastag wallet. I feel they are doing this purposely to do these kind of digital fraud and government should keep close watch on such kind of transaction. Also i do not see any advantage o[censored]sing fastag instead of advantage it is giving extra headache to everyone.
                          Mar 24, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 16, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                          -Anay
                          HDFC Bank Customer Assistance
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                            L
                            Laxmi Bharati
                            from Mumbai, Maharashtra
                            Feb 15, 2020
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400011

                            Please do not share my private details and mobile number to any agency or any banks. I am continusly receiving calls. Please do not call for any products. Why you sharing all cibil related information to any agency by providing all my personal details. I do not want any calls from any bank. It gets irritated to me while receiving calls and sms. Please put in dnc.
                            Mar 19, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 15, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Anay
                            HDFC Bank Customer Assistance
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                              G Venkatraj
                              Feb 15, 2020
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                              Address: 560098

                              Dear sir,

                              I recharged rs 500 to my hdfc fastag through phonepe on 8th feb 2020.
                              Rs 500 is deducted from phonepe (My sbi bank account) but it is not credited in my hdfc fastag wallet. It is almost 8 days. Still it is not credited.

                              I hereby enclosed the transaction document for your reference

                              Request you to please check and credit the amount (Rs 500).

                              Customer id:[protected]
                              Phone no:[protected]

                              Looking forward to hearing from you

                              With best regards
                              Venkatraj
                              HDFC Bank customer support has been notified about the posted complaint.
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                                L
                                Lizanne Faye Noronha
                                Feb 15, 2020
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                                Address: Churchgate, Mumbai City, Maharashtra, 400020

                                Hi team,

                                I have still not received my refund?

                                Can you please check what is the status, i have attached email and documents for your reference, i have alraedy subited required documents at gr flr, express towers bldg, nariman point, mumbai, maharashtra 400021.

                                I am very upset that i am not getting correct answer from customer care complain number and from your front facing team.

                                I think i will need to go ahead and cancel my account as i feel its not safe to be with hdfc bank..

                                Complain number - mump[protected]
                                Account number - [protected]
                                Account holder name - snehal salian

                                I need a call back asap to know the status or else will need to put it on mouthshut.com and all social sites so that everyone is knows how hdfc works.

                                Regards
                                Snehal salian
                                [protected]
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  K
                                  Feb 15, 2020
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                                  Address: New Soniya Colony Chawal No:10, Room No:4, Khadegolwadi Vithalwadi Katemanvali Kalyan East, Thane, Maharashtra, 421306

                                  Rged rs.1899 on my hdfc credit card on 12/02/2020 without my permission. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account without my permission.
                                  So request you to please cancel this activation against my credit card, and refund my money also.

                                  Credit card : hdfc - ending with 5238
                                  Costomer id :[protected]
                                  Contact no: [protected]
                                  Amount charged : rs.1899
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    N
                                    Feb 14, 2020
                                    Resolved
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                                    Resolved

                                    Address: PANVEL MATHERAN ROAD, Raigad, Maharashtra, 410206

                                    I got call from [protected] & [protected]. This person introduce himself from bajaj finance. He told me about interest free loan against hdfc life classic assure plus policy plan. He is telling me he is senior manager of loan dept. He told me about and convinced me fully on it.

                                    By several follow up with these people they convinced me to get 10 times of loan of insurance value at 0% interest for ten years. Ie-if i will paid 50000 then bajaj finance will give rs 500000 for 10 years with 0% interest and benefit of insurance policy will go to bajaj finance.
                                    First it sounds good to ear and any one will attract to it. But be aware of such type of calls.

                                    I think these people are working for insurance company only and get policies from people by giving fake commitments. I have taken policy by paying premium of rs 50000/- for which i have promised that i will get loan of rs 5, 00, 000/- directly in my account. Three months over. No loan amount credited to my account. Now hdfc will not cancel my policy and for not to waste rs 50000/- i have to continue with this policy by paying policy premium for another two years.

                                    Kindly register this complaint against these people. Contact nos of them i have already given. Kindly get back my first premium amount of rs 50, 000/- by cancelling this policy and also give punishment to such agencies.
                                    Mar 20, 2020
                                    Complaint marked as Resolved 
                                    HDFC Life customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 18, 2020
                                    HDFC Life Customer Care's response
                                    Hi, kindly inform the customer to address any unresolved concern with respect to your HDFC Life policy kindly write us at [protected]@hdfclife.com from your registered email Id to have the same addressed.
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                                      R
                                      ranjeet_sethi
                                      Feb 14, 2020
                                      Resolved
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                                      Resolved

                                      I am getting call from bank's recovery agency regarding my loan amount. There is a person named raj kumar who is prentending to be an employee of bank. He is harrasing me and using abusive language and threatning me that he will abuse my parents and my relatives as he has accessed my facebook account. This thing is now giving me mental tension and i am going through depression. I havent got enough money to pay my loan and i am ashamed for that. This is because o[censored]nstability in financial position. Please do something
                                      Mar 19, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 14, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Anay
                                      HDFC Bank Customer Assistance
                                      Dear Sir my I'd 60373418 int cas deposit chg inc 2100 debited ho gaya hai sir check out return it
                                      Cancel membership one assist
                                      I am a HDFC bank credit card holder number ending with 0474 and on date:30/01/2019 has auto debited Rs. 1899/- from my credit card . I am not interested about this service and don't want this membership any more. So cancel the membership and if possible refund this debited amount of Rs.1299/-
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                                        patel25071993
                                        from Balasinor, Gujarat
                                        Feb 14, 2020
                                        Resolved
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                                        Resolved

                                        I have ordered realme xt phone on oct14 2019 and there was a offer on hdfc debit card for 10%cashback upto 2000 inr. I have order the phone an amount of 16999 and for that i havent get any cashback. I have check with realme and they informed that thay have done from there side. After waiting more that 110 days still i haven't get my cashback. Customer care people also not responding properly.
                                        Mar 19, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 14, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the offer details along with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                        -Anay
                                        HDFC Bank Customer Assistance
                                        I have been charged 1899 as one assist membership fee on[protected] without any confirmation from my side so please refund my amount and also deactivate my account

                                        Regards,
                                        Rakshit
                                        I have cancelled my fastag in december month but still the amount is not refunded to my account/ didn't get any DD for it . I have called and emailed to customer care multiple times but still no response.

                                        Please my details below
                                        Wallet Id: [protected]
                                        I purchased a "Redmi Note 7S (Astro Moonlight White, 64 GB) (4 GB RAM)" from Flipkart on Nov 04, 2019 with price 9999. There was an offer of 10% cash back paying with HDFC debit card. It has been more than 90 day, still have not received any cash back. Is this a fraud ??
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