Hero Electric Complaints & Reviews

My scooter battery got damaged as I had given it under warranty to Monil Cycles for replacement on 6/12/2022 but today even after one and a half months I have not received the replacement battery and when i called a showroom they said battery has not arrived yet when, the battery is shortege in the company. Company has approved my scooter battery but the company has not yet sent the reason it is said that the battery is not available I am facing a lot of trouble so the scooter is getting damaged please kindly look into this seriously and help me

I have purchased Optima CX single battery from Hero dealer Jayabharat Motors, Chrompet, Chennai on Dec/3/2022.
Am getting only 20KM for each full battery charge . I have reported this to the dealer and a service request created on Jan/02/2023 ( Jobcard No 696) .
They have tested the battery for 2 days and told a warranty request raised .Post a week they told me Warranty rejected since battery Amph rating is 22.5 ( should be 22 Amp).
But am still getting only 20KM mileage so raised this request with dealer . Multiple days of testing, now they are saying battery warranty/replacement applicable only if Amp rating below 21 .
The scooter is no longer useful if I get only 20KM. Please help to fix this issue.

I have bought the Hero Electric Optima Dual Battery one year Back, In Every 4-5 Month some snag came up and we have to visit to authorize service center to rectify the issue. Some of they fix immediately but what are all coming under warranty its took ages to resolved by Hero Motors.

Now after a year rear wheel air is getting leakage so as usual i have show that tire at tire service centre and they checked and found that there is no nail inside the tire visit to service center.
Once i visited there and checked by authorized technician founded that air is getting leakage with motor assembly as they mentioned on jobcard. So according to them they have to raised for warranty claim and they did.

Jobcard opene date is 16th Jan 2022 after a week once i have called up them they said still no update from Hero Electric team.
So now I can drive this vehicle unless it get replaced the motor, it is really disappointing product which i have bought, no proper response and service from team, warranty settlement is so pitiful kindly do something

Conatct Person - Kushargra

1.DEFECTIVE SMF BATTERY was fitted in my hero maxi ebike by Mr. Bajrang Agarwal, m/s. Golden Motors Jaipur ( authorized dealer of Hero Electric), on[protected].
2.Defective battery was taken back by above dealer for Replacement (Under Warranty) on[protected] with the Promise of fitting a new battery on very next Day.
3.It has been TWO MONTHS & NINETEENDAYS (79 DAYS) NEW BATTERY HAS NOT BEEN FITTED in my Hero Maxi ebike.
4.Hero Electric is causing MENTAL TENSION, MENTAL TORTURE & HARASSMENT to me & my family since 68 days as ebike cannot be used without its battery.

I have been using a hero electric scooty since 3 years and before 3 years i was facing some problem with battery(back up reduced).After that I visited hero electric dealer(Jorhat, Assam) and given complaint and they told that to replace the battery in free of cost as the warranty was not finished.So, as per them I replaced the battery with new one.But after 45 days battery has gone faulty and now my warranty period is over and as per technician I have to buy a new battery.Now I am very much disapointed with your service because how can a new battery will dead within 45 days.
So, I hereby request you to look after this matter as soon as possible to resolve my issue.

Dear team

My hero nyx scooty's battery dead with in three month but company is not responding still I given it to company before 17 days and they given me 15 days to resolve my problem nut after 15 days they given me 15 days.
If it possible to resolve my problem the. Please get it done I am very disappointed with your poor service..

Name ...Sachin kumar
Vehicle..Hero nyx
Vehicle no.Up 15 DW 6637
Company name...Raj electronic
Company add..Rajkalmal enclev Delhi road Meerut (UP)

Facing display problem..not working. Complained to showroom many times but not responding .not even picking up call.its been 3 months, still the problem was not resolved .service not responding.

Date of the battery problem was 05 November 2022 and after that i goes to HERO ELECTRIC DELAR AMRAVATI, MAHARASHTRA.
from where I purchases scoter and the battery is in warranty period so i compliant for replace that battery and charger also but till now they have not give any clear message about that battery. and now frustrated to call the dealer and he haven't respond any thing. And the bike not complete 3 year yet.

I am Kush Garg and I purchased Hero Optima on 9 Feb, 2020 from GoGreen Bikes sector-21, Chandigarh . I am facing problem in scotty's battery and writting this complaint for the same.

Due to exhaustion of battey we got if replaced with new one on August 19, 2021.
The new replaced battery didn't worked properly and we got it replaced on 15 Feb, 2022 under warranty period only. The replaced battery was of Amptek not Hero. The replaced battery worked only 3 months and we again got it replaced on 22 May, 2022 under warranty period. This was replaced with very difficulty as the dealer was not responding and made us wait.
Now the replaced battery has again started giving problem in 5 months only. In October end the battery gave very less milage. And now it works only for 10-15kms. And when I contaced GoGreen Bikes they told that they can't help me in any way and I need to get it replaced with a new one only.
This behaviour is not accepted. Why is the battery not working for its committed life? I am a class 12th student and daily have 3 tution classes for which I travel by my Electric scotty, but due to the problem I am not able to attend my classes and facing very much problem in studies. You must be aware that Board Examinations are also approaching.
Please help me in some way. Please get it replaced or get it repaired as spending so much moeny is not easy for us again and again.
Please help me in any possible way as soon as possible.
Thank You
Kush Garg

1.DEFECTIVE SMF BATTERY was fitted in my hero maxi ebike by Mr. Bajrang Agarwal, m/s. Golden Motors Jaipur ( authorized dealer of Hero Electric), on[protected].
2.Defective battery was taken back by above dealer for Replacement (Under Warranty) on[protected] with the Promise of fitting a new battery on very next Day.
3.It has been TWO MONTHS & EIGHT DAYS (68 DAY) NEW BATTERY HAS NOT BEEN FITTED in my Hero Maxi ebike.
4.Hero Electric is causing MENTAL TENSION, MENTAL TORTURE & HARASSMENT to me & my family since 68 days as ebike cannot be used without its battery.

It is to inform that i had a bike of Hero Electric Optima HX and i have a problem of Bike Front wheel and Same was informed to dealer and also bike is kept at Dealers Shed only Bike is not returned till yet and dealer is delaying me from past 30 days. The Bike subsidy is also not returned yet .

Bike Number:AP39KH8069 and Bike purchased on 07/2021

Kindly resolve the issue immediately

B.Vijay Kumar [protected]

I request the management of Hero Electric to take severe action on the Manager of Hero Electric Thousand Lights branch RAMAKRISHNAN. He should be thrown out of the job for his cheap acts and behavior towards customers. He never listens to the customer problems and takes no action to resolve, instead he harasses and uses foul language. I had been waiting for a month (26Nov to 29Dec) to replace the battery & get service done for my Hero Optima CX (Reg no. Low 3, Chassis no. OS17EEC3063). But to my shock after a month long wait they didn't even check the new battery which was faulty and the bike wires loosely fitted, posing great threat to me and my child's life who were about to drive back in the faulty vehicle. I was made to wait for 4 hours and even after I pointed the issues after the test drive, it went to the deaf ears of the so-called Manager and he authoritatively told "He is not responsible, go and talk to service engineer or go and file a consumer case". He simply didn't care, my bike was left on the road without any care and he refused to give any commitment for returning the bike in good condition with fixed battery. They misplaced my charger and shamelessly claimed that some employee would have taken it for their personal use. Such careless about others life and unfriendly customer service people deserve to be put in jail. Hope the management of Hero, at least has ears to Customer's genuine requests and will take immediate written communication and action to return my bike in good condition as soon as possible.

I have purchased hero electric optima Cx on 14/09/2022. At the time of delivery i received only 1 battery and the company asked to wait for 15-20 days for another battery. Received 2nd battery on 28/11/2022. 1st battery stopped working since 30/11/2022. I went to service station and asked them to check why battery is not working. They told me they will exchange the battery. On demanding the complaint number for exchange of battery they asked me to wait for 5 days to receive complaint number. On 16/12/2022 i asked for replacement of battery. Till today no response received from company and from the date of purchase I'm running on 1 battery where as i paid for 2 batteries. So I think this is some kind of fraud that company making with customers in the name of dual battery. I will also lodge a police complaint if i don't receive the battery sooner. As this is disgusting and misbehave to the customers for not answering them.

Am not satisfied with the service which is provided by your side. Am from mandya i purchased hero electric Photon bike last year. From day one am complaining about my bike charger issue so many times i am contacted the showroom service people but still they are showing negligence. And i have returned my bike charger before one and half month but Still they have not provided proper response. If you not take further action about your service department especially E-mandavya motors mandya showroom. I definitely return my bike and i will take further action about your company. Am totally unsatisfied about your service.

I am a hero electric consumer having a hero optima hx version. Our Scooter was bubbling for one month and many other issues. Then I went to your service station and left my scooter there and convinced them of all the problems. Today when I went there my scooter was not serviced properly and the labour charge was very expensive. When we were testing our scooter, one of the employees came and asked me to give the key back in a very rude manner. They said this is our authority and started misbehaving with us. I am not satisfied with your result and behaviour of your employees. The issues are the same as before and no improvement was done. They charged us 150/- as labour charge even though the work was not done.

I have given my bike (Hero Optima dual battery) on 1st of December and today it is 29 of December and till now the bike is not ready. They firstly said to take bike after 15 days but i didn't got any any response from them. I personally touched the service center in each of two alternative days but they replies that the battery will take more two days and we'll inform when the bike is ready.
Aditya hero electric, Varanasi, Uttar pradesh
I request you to kindly look into the matter and do the needful at the earliest.

I have purchased my Optima in last Feb2022 and i m facing many problems in this scooter.

very bad experience with this scooter.

Viraj Automobiles, Panipat services is very poor and talking behavior is not goods, no body attending right way.

battery backup problem after first service. then I have check my scooter again in viraj service center and after few days i have found my scooter very dirty condition and nobody's listening about this.
inside battery parts and covers not fit properly.

so that my experience is very bad for Hero electric and viraj Automobiles.

so give me some solutions and updates.

Thanks
Ashwani Kumar
+91-[protected]

I have purchased my scooter on Feb 2022 and now I m facing battery back problem after 1st service.

Viraj Automobiles - Services is not good, very poor, not person attending right way.

behavior is not good like talking,
scooter found very dirty in service center and parts not fit properly.

thanks,
Ashwani Kumar
+91-[protected]

Hi there!

I have given my bike (Hero Optima dual battery) on 16th of December and today it is 23rd of December and till now the bike is not ready. They firstly said to take bike after two days but i didn't got any any response from them. I personally touched the service center in each of two alternative days but they replies that the bike servicing will take more two days and we'll inform when the bike is ready.

K motors service center located at Habeeb Nagar, moosapet, Hyderabad Telangana. Contact number:- +[protected]

I request you to kindly look into the matter and do the needful at the earliest.

I have called for electric 2wheeler enquiry for Hero Electric at Guwahati showroom and i called the dealer and he asked my whatsapp number to send a Hi
Later i have not got any price details and product available details and my messages are seen from his end but he has ignored