| Address: wz-41 shadipur main bazar |
SIR,
I, Avinash Kaushik booked a scooty from hero electric named optima hx (dual battery) color blue on 07 September 2021 wide order #HE-LIVE[protected], and the company assured to deliver within 60 days. I was go to imperial cycle company karol bagh and request to deliver my scooty but the dealer said that the supply of the company is short so I give you in next lot. he wast our 6 months, on every month he gives us to excuse and excuse. Then I call to the company many times but there is no response from their side. After that, I mail to their official e-mail info.electric and request to look my matter but there is no response and they mail us to connect with your nearest dealership. I go to the dealer again and I found that the issue scooty to those who booked after my date. I question him he said that I can only deliver the scooty which I booked at my counter not online from the website I found that he take some extra money for that. I complained to the company, they ensure that we can solve the matter in 48 hours and contact you, but nobody contact me. I lost my job due to lack of this scooty. I request you to look at my humble request. I am very thank full to you.
but the dealer of
May 2, 2022
Complaint marked as Resolved no person contact me to solve my problem.i cant receive any email from them.
Hero Electric customer support has been notified about the posted complaint.
Apr 12, 2022
Updated by GRAFOTECHNA NO PERSON RESPOND FROM HERO ELECTRIC
Apr 15, 2022
Updated by GRAFOTECHNA hero electric has a very bad attitude. They treat every complaint as lightly so they do not respond.i prey to cousumercomplaints to solve my problem.
Apr 18, 2022
Updated by GRAFOTECHNA sir
i call to call center where mr yogesh ask me to go to the dealer. i told him that the dealer says to the cont the call center for the same. he asks me that he has no idea about my booking. He also told me that his company has no vehicle to deliver. but dealers issue many vehicles by back door . i ask him to give me a number who resolve my problem but he said nothing. He don't know how I get it. they make us foolish. I am very tired because of my losses due to not timely delivery. i am a poor man and my job is lost due to no delivery of this vehicles. what i do .kindly help me.
May 02, 2022
Updated by GRAFOTECHNA sir, I think the hero electric company is too strong and nobody can solve my problem .thanks for my help.
Going thru big mental stress, since landed with a poor dealer that doesnt know 'client service' -- how am I going to be compensated for all these?
Does Hero Electric, monitor the dealers? Thanya Motors, having a sales show room 5 kms away from service show room. I bought thinking I'll get service from near by show room, however, found that I needed to travel 10 km (5km up and down) every time for any issues. Except the Showroom Incharge, no one knows what is 'service' also cant understand what customer speak?
For whatever issue, they ask us to Travel 10 km, drop vehicle, come next day again 10 km travel? Humble request to Hero, pls monitor your dealers. I've bought other 2 vehicles from Hero in the past, and the experience from dealers is almost the same.
Pls coach your dealers on 'client handling' and servicing. Recent days, Hero Electric is involved in a lot of 'good initiatives' -- however, without proper 'customer service' all your work is total waste.
You dont serve the clients, believed in you and product. Pls treat buyers properly before they rebel on you.