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Hero Electric Complaints & Reviews

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Updated: Sep 24, 2025

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Bad 😕 It seems that Hero Electric has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Hero Electric reviews & complaints page 21

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Address: bhagwant colony, gaushala road, hathras

महोदय
मेरे द्वारा हाथरस से 27 दिसम्बर 2022 को हीरो इलैक्ट्रिक की औप्टिमा डुअर वैटरी खरीदी हाथरस की एजेन्सी अलीगढ़ की एजेन्सी शिव सागर आॅटोमोवाइल्स से सम्वद्व है। 28 दिसम्बर को मेरे द्वारा हाथरस की एजेन्सी पर कम्पलैन्ट की क्यों कि स्कूटी की आगे के दोनो सौकर लीक कर रहे थे उनमें से हल्का हल्का तेल रिसाव हो रहा था।
महोदय कई वार कहने के बाबजूद भी मेरी स्कूटी के सौकर आज तक नहीं बदले गये अतः आपसे अनुरोध है कि स्कूटी के नये सौकर बदलने का कष्ट करें क्यों कि स्कूटी खरीदने के दूसरे ही दिन सौकर में रिसाव होना आपके उत्पादक की कमी का सूचक है।
जिनेन्द्र कुमार जैन
हाथरस।
[protected]

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The showroom of Hero Electric has shut down all of a sudden in Prayagraj (allahabad) in UP and there is no place for the customers to get their scooters serviced within Allahabad since there is no dealership of Hero Electric now in allahabad...since they cannot get their scooters serviced within allahabad district now. They cannot claim warranty on their scooters because warranty is applicable only when all the due services are perfumed on time. Ibought Hero Flash scooter and the riding range (max distance the scooter can go in one charge) has come down to just 48 kms from 68 kms 10 months ago when I purchased the scooter.

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A

Ashfaq Huassin Sheikh

Feb 9, 2022

very very poor service oh hero ekectric
my scooter battery is dead during drive . only 4 months completed and the are not able to provide me service
my life; biggest misteke that i purchase this scooter
Company service employs and service man are illertrare people who have no skills no proper way to communicate
I AM FROM UDAIPUR CITY (RAJASTHAN) 313001

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Address: 1, Raghavendra Nagar, Near TPRS GLASS COMPANY, Manapet Road, Kannikoil, Puducherry-607402 Contact:9942562329

I had booked Hero Optima electric bike in Pondicherry (Villianur) dealer by paid Advance of Rs.20000 on 15.10.2021. the dealer promised that bike will be delivered within 90 days and the same he mentioned in the advance receipt too. But still the bike was not delivered and I visited several times to the showroom and no proper response from the Dealer. The customer care number[protected] was not working and complaint mail sent by me to hero Electric mail id on 04.02.2022. but there is no response for that too. Now I don't want the bike and I need refund only. Please help in this regard.
V.Vaithinathan
[protected]

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Feb 07, 2022

Updated by Vaithinathan V Please find the attachment of receipt

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Address: chennai eco motors , chennai - 600006.

I have given my scooter for service on 31, 01, 2022. my job card no. is 4597
i have complained to check the brake, horn is not working, and to change
the broken rear view mirror. they have taken 5 days for this work.
They delivered the vehicle on 05.02.2022. no works had been carried out.
they had delivered the vehicle without attending any work, the mirror has not been changed. the horn is not working. they have charged Rs.590/- for
which they have not given any bill. poor service. kindly look into the
matter and do the needful.

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I already contacted the dealer and they are unable to solve the problem, Then i contaced the customer care service but still I didnt get a solutioon
Two days ago I owned a hero optima Hx. The cruise control is always activated in my vahicle. This is very dangerous to drive in rush road and normal roads. As per the website there is a button provided for activation of cruise control and simply press brake or move acceleration to deactivate it. But in my scooter cruise control is always activated automatically while driving.I already contacted the dealer they are saying this is the new feature for optima. As I know cruise control is an option to drive constant speed in higways or empty roads. Not recommended and dangerous for rush roads. Please consider this mails as an important safety matter and waiting for your replay.
Details of the vehicle
Hero optima HX

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Address: titwala

Dear Arshad sir,
As discussed with you many times on phone call still no body has been visited at my place since almost one month. I hope you trying your best but I am suffering daily traveling experience. Which is very painful to me. As I'm suffering from both side my time as well as my money is passing. Hope you will help me in the situation. Due to this your brand also getting bad impact towards service. Which hamper your brand images. And no one will show courage to buy your brand.
It is my humble request to you all to give service on priority.

Thanks and regards,
Siddharth Dabhade
[protected]/ [protected]

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I booked Hero electric optima HX dual battery in sept 21 and was waiting for delivery till dec-21 but hero was unable to deliver after lots of promises.
Then i changed my mind and want to cancel this booking from December 21 onwards but not getting any response from their customer care.

I send email to following email id's
1: info.[protected]@heroeco.com
2: ccare.[protected]@heroeco.com
3: sanjeev.[protected]@heroeco.com
4: gaurav.[protected]@heroeco.com
5: ccare.[protected]@heroeco.com

I am totally frustrated since no one is responding in responsible manner.
everyone giving one more email to send email.

Kindly resolve the same at the earliest possible.

Thanks
Mohd Suhail
[protected]

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Address: Ashish Enterprise,Padampur,Bargarh,Pin-770039,Mob-9777013135

Four month plus pass since the charger without charger my vehicle is wasted please provide my charges fast thank you
OWNER NAME- SUDARSHAN PUTEL
At/Po-Salebhata, Ps-Loisingha, Pin-767021
Mobile No-[protected]

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Address: Ashish Enterprises,Padampur,Bargarh,Pin-770039

Hero electri Zion model charger is damage in month of October 2021.So i am
unhappy, not give my charger replacement.

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Hero electric flash. Had given that heroelecteic flash for battery problem to dealer. For one month there is no response. Don't know when will I get response.

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Address: Vill :- SHIVRAMPUR POST- SARIPUR MAHARAJGANJ DIST- S.R.N BHADOHI

My horn light and meter not working and I don’t get any help by the hero service man purchase date 07/01/2022

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Address: Chakan Tal-Khed Dist-Pune

Dear Sir/Madam,
I Have Purchase Scooter In July 2021 Now 6 Month Ago MH14JS2911 But Increase the create Problem Suddenly.Now Today Display All Light Work Stop.as well as Back 8 Day Now Horn Problem not Work .as well as Ignition sw not work last One Month Ago Pls give me solution or Replace the my Scooter.
Thanks,
Ganesh Ugale
[protected]
Chakan, Pune Maharashtra

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Address: 18/18,brhastipura gali no. 1,arya nagar

I am Vipin Kumar from Rohtak (124001), Haryana.
I purchased a hero optima lead battery model 10 months before and now the battery condition is worst day by day.
Give average of 10-12 km per charge.
Rohtak dealer is KL automobiles & I contacted him many time & now he is not responding well.Now he says he will not change the battery under guarantee.And Hero electric company no. Is getting out of order.Where I will get my issue resolved.Please let me out of this.

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Address: dharngrast vasaht kalmavadi udgaon

Website: [email protected]

Sir maine 5 nov ko optima gadi book kiya tha Kolhapur district jaysingpur ka vinay hero electric ka deeler bolata hain ki government subsidy 1 mahine ke phale bharo fhir 3 mahine waiting period ke bad gadi milegi
Sir call me back [protected]

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Address: ludhiana

I have booked hero optima hx on dated 14 sep 2021 booked order no #he-live[protected] booking amount rs 2999/- . Total amount rs 58980/- given balance paid on delivery rs 55981/- but till date no confirmation of delivery given and after regular follow up the dealer is now demanding 12000/- extra after excluding booking amount.
I am not in a position give extra amount so please refund my booking amount but there is no contact no or reply came after registering my complaint on their web site so my request is refund my booking amount

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I have booked hero optima hx dual battery e bike on 19th August 2021. At the time of booking they mentioned 60 days of delivery time from the advance payment paid, but now crossed 120 days as of now I am not getting any response from the company and I already escalate to hero electric regarding the delivery issue they will not respond too.

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Our scooter is Kottayam, Kerala showroom since Dec 2021 to replace the motor. Until now, it's not available to replace it. They said there is a delay from company to dispatch it. It takes time. Its more than two weeks. No responsible person in the company to take action immediately. Can u help us to resolve the issue. This is my 3rd complaint. They are taking it very silly.

I need your feedback as soon as possible.

Thank you,
Deena Pius
Owner: Pius Philip Kottaram
Mob [protected]
[protected]@yahoo.com/
[protected]@gmail.com

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My hero optima bike's front wheel pork(suspension) broken 3 months before.The Showroom people promised to replace it within 7 to 15 days.From that day my daughter riding the bike without front brake and the horn also not working.when ever I ask the concern people they just saying stock not available wait for some days.thus 3 months gone no responce from sales, service people.just asking time only.I request u to replace that spare before any accident happen to my daughter .

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Address: Dnyaneshwar pundilkarrao amale

My bike promblem is shokup, stearing, firnt mudgurd, servising, and she showroom person not responding and this contact will be swicht off

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Hi,
My father Mr Laxmi chand bought a new scotter on 03nd nov 21 from palwal (121102)from dealer siddhi vinayak auto pvt ltd. This is flash electric.
Since day one the power energy bar meter is not working. It is fixed bar.
We complaint it with the dealer and they said this problem is with all flash scotter and have some programming issue in meter and hero confirmed this and don't know when this will sorted out.

Pls get it confirm that defect information shared by dealer is correct and Hero accept that this is a manufactring defect.and how the company will comensate/replace etc.

Pls share the mail of
Reginal head of hero electric
Production head
Sales head
Custmor Helpdesk

Regards,
Devinder Garg
Bahalf of Laxmi Chand
[protected]
[protected]

Pls acknowkede my mail that it is delivered in right hand.

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Devinder Garg

Feb 5, 2022

Service of hero elecrric is not upto the mark.
They are not replying the mail or provide any satisfactory response.
They admit that there is defect in electric scooty then why are selling. Don, 't purchase hero electric.
I am struggling since day one of buy the flash scotor.

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