Hero Electric Complaints & Reviews

Hi we have booked the Hero electric optima dual battery on 5th of July while booking they told me 30 days waiting period its already 4 months till now there is no response from showroom
Show room Ankur Motors Tarbund secendrabad Telangana state
Please helpme

2 days ago i booked a electric scooter online, but its looked much delay in delivery, so i want my refund my booking amount of Rs.2999 as soon as possible.
Kindly do the needfull.
Your
Ravi singh

I have a hero optima Li low speed scooter which i purchased 6 months back. It's battery is not goving proper mileage. Mileage is less than 10 kms .
I got the battery checked at the service center and they confirmed that battery has issue .They assured that my battery is under gurantee and will be replaced within 15 days.
Today is 15th day . I went to them and they have no idea where my battery is.
Such a horrible service . Bad experience.
Please help .

Pulkit
[protected]
[protected]

My name is junior warrant officer sovan kumar padhi a retired indian air force veteran.

Refer my order no
Order #he-live[protected]] (29 june 2021). I had booked optima hx dual battery at booking amount of rs 2999. My nearest dealer is sai e auto. 1st lot came in september to dealer. But dealer was not in a mood to give one to me. Mr ranjit kumar area manager was also with dealer when i approached the dealer. He also requested to spare one for me. But the dealer turn a deaf ear to him. So there is no rapport between company and dealer for which customers are suffering. Dealer is charging nearly rs 75000 including registration, insurance and accessories. The vehicle cost is rs 58980. So they are charging around rs 16000 more against registration, insurance and accessories. Can you justify the amount charging by the dealer? Mr ranjit kumar has assured me that i will definitely get a vehicle in the next lot around 1st week of october. The dealer also agreed. Yesterday i visited the dealer and enquied about my order. He told me that i will not give you vehicle as he has some issues with the company and also told me that the price has also increased. I called mr ranjit kumar told him about the incident. And told that i will not pay the enhanced rate of vehicle as i had booked 3 months back. He told me he will talk with the dealer. But till today he has not even spoke a single word with the dealer. Now i think i am mentally harassed as i booked online looking the reputation of the company. But i was wrong. This company is not customer friendly. I feel i am being cheated by company and dealer both.
So if my issues are not solved within 5 days, i will be forced to move to consumer court against the company and the dealer for not delivering the vehicle after 3 months of booking apart from harassing and cheating me.
My issues
1. Provide me vehicle within 5 days.
2. The vehicle billing should be in previous price as i have booked on 29 th june. I should never accept the vehicle in new price logically.
3. Reprimand the dealer for misbehaving and charging extra.

Screenshots of booking details are attached for your reference.

Jwo sovan kumar padhi
Retired indian air force veteran
D-15, royal residency
Sambalpur road
Balangir (Odisha)
767001
Mob - [protected].

Poor Customer Service.

In discussion with Officials from the organization.

No response of error from their end.

Awaiting your kind assistance

I booked a electric scooter but its seemed delay to delivery, kindly make my payment refund Rs.2999.
kindly do the needfull

My name B yedukondalu, I am booked Hero electric Optima HX double battery Model on 7/72021 Dealer Name&Address :HERO Electric - Ankur Motors | Hero Electric Scooter & Bike Dealers in Hyderabad, Plot No 10 & 11, Venkatramana Complex Tadbund X Roads, Secunderabad, opp. Pakwaan Restaurant, Hyderabad, Telangana 500009, :My Problem 2 months completed my booking present didn't delivery I want delivery fast Please solve My problem immediately right now. thanking you sir

I have purchase the optima Hx e vehicle in om e vehicle aurangabad but me not given the proper service and use rauf Language staff and also owner of showrooms

Hi good afternoon,

Reference to the subject, I had placed my order of Electric bike Optima HS500 ER on[protected] at Sri Venkateshwara Motors (Madakasira - 515 301 Andhrapradesh) for the price of 65000/- INR including (registration fee, insurance fee etc.) agreeing all the terms and conditions. Now the dealer where i booked my order is asking around 4000/- INR extra against Registration and Insurance charges kindly confirm us is it really necessary to pay it once the order is placed.

As per my knowledge any changes made after the order is placed not likely yo applicable for those who have already placed their order. may be it is applicable for those who wants to book their order after the changes have made.
Please give us help in this regard

Order booked in the Name of : SUJANA A

Regards
SUJANA A

I brought Hero Electric Nyx Scooter Two months ago.But In two months in scooter many problem started. First problem is battery backup and second is charging system. By the Dealers battery is runed 120 km single charge but i was not achived is goal one time. And battery charging socket wiring system is very poor once battery showed full charged but in next time battery show low. by the Dealer not Help me rightly they say all oky but no ok.

श्रीमान से निवेदन कि मेने दिनांक 14 अगस्त 2021 को अपने भाई श्री बन्ना लाल जाट को उपहार देने के लिए हिरो इलेक्ट्रीक ऑटीमा डयूल बैट्री ग्रे रंग की गाडी बुक किया था असके बाद मेने सुप्रीम मोर्टस टोंक से पुछा की हमारी गाड़ी कब मिलेगा तब सुप्रीम मोर्टेस टोंक द्वारा बताया की आपकी गाड़ी सितम्बर के पहले सप्ताह में मिलेगी । उसके बाद 19 अगस्त को सुप्रीम मोर्टस द्वारा फोन के माध्यम से बताया गया है जिसमें नाम बन्ना लाल जाट गाड़ी ऑटिमा डयूल बैट्री का रंग ग्रे और ऑनलाइन के समय जमा की गई राशि का विवरण भी बताया गया कि आपकी गाड़ी आ चुकी है आकर ले जाइए और जब हम गाड़ी लेने के लिए शोरूम पहुंचे तो सुप्रीम मोटर्स टोंक द्वारा हमें गाड़ी देने से मना कर दिया गया और हमारे गाड़ी किसी और को हमसे अधिक मुल्य (हमे ऑन लाईन बुक करने के कारण एक्स शोरूम 58999 मे देना जरूरी था ) किसी और को बेच दी गई जब उसके बाद मैंने हीरो इलेक्ट्रिक टोल फ्री नंबर पर कस्टमर केयर से बात की तो उन्होंने मुझे राजस्थान सेल्स मैनेजर के कांटेक्ट नंबर [protected] दिए जब मैंने उनसे बात की तो उन्होंने बताया कि मैं आपको गाड़ी सितंबर के अंतिम सप्ताह से पहले पहले दिला दूंगा और मैंने उनसे पूछा कि यह हमें बार-बार शोरूम बुलाकर मना क्यों करते हैं इसका कारण बताइए तो उन्होंने बताया कि मैं भी सुप्रीम मोर्टस टोंक बात करके जवाब देता हूं उन्होंने मुझे आज तक वापस कॉल नहीं किया है उसके बाद 28 सितंबर को सुप्रीम मोर्टस टोंक पूछा कि हमारी गाड़ी आई या नहीं आई तो उन्होंने बताया कि आपकी गाड़ी आ चुकी है और आपकी गाड़ी ले जाइए उसके बाद हम शोरूम जब गाड़ी लेने पहुंचे तो उन्होंने बताया रुपये आप मुझे 73000 रुपये दीजये मे तो आपको 73000 रु मे ही दूंगा ! जब 2999 + 70000 का भुगतान QR कोड को स्केन कर दिया गया । उसके बाद भी सुप्रीम मोर्टस टोंक गाड़ कोई बिल नही बनाया गया ! और बताया गया कि मे आपका बिल जब बनाउग जब अगले माह मे आपकी गाड़ी का मुल्य 73000 रु हो जायगा ! श्रीमान जबकी मेने गाड़ी बुक की उस समय पर भी गाड़ का मुल्य 58999 रु था जब 28 / 9 / 2021 की ली थी उस समय भी मुल्य 58999 ही था !
अतः आप से निवेदन है मुझे दिनाक 28 /9/2021 के बिल अन्य खर्च बिल या मुल RTO रसीद की प्रतिलिपी उपल्बध कराने का कष्ट करे और जो अधिक भुगतान हुआ है वह वापस करवाने का कष्ट करे
Maya ram choudhary S/O Mr KASAR LAL JAT
Village LATIFGANJ urf Rustam Ganj
Post Chandlai DISTRICT TONK
RAJASTHAN 30400
[protected]

Its good if you cannot produce and fulfill customer needs then stop taking booking simple not sure still booking is taken at showrooms when there is no supply

Booked a Hero Nyx and Now cancelling
Afterall cant trust a cycle manufacturing company anymore
poor customer care and employee behaviour

I have book optima HX double battery at Ankur motors on[protected] they assured me that vehicle will deliver within 2 months time, I have been chasing on it still i have not received the vehicle not any proper update from showroom guys they are asking me now to cancel vehicle since they are not aware when the vehicle is going to deliver

I have order a electric bike model : NYX-ER in silver colour on 1/7/2021 but it's been a 3 months still I didn't not receive the bike and their is no proper response with local dealer, he always telling the alternative dates or telling to take back the money. But I need bike only.

This is Elumalai([protected]) from Chennai, Tamilnadu Nadu. 7 month before I purchased HERO NYX(TN13V2815) from thanya motors Chennai. 5 days before I went showroom for my second service. Showroom technician said it is motor complaint, you need to replace, and showroom manager said it's not covered under warranty.. I'll send mail to Hero company, I will change the motor if company gives approval. Otherwise you need to pay.
Now what can I do ... I'm a milk delivery man ... scooter is necessary... that's why I purchased your product..and I trusted your company.. not even one year completed I'm facing this issue...till now my bike is not delivered back to me.. kindly help me

We book electric scooter on date 13 Aug 2021 booking no. HE-Live[protected]
please confirm delivery date

thanks
sunil vashishtha
[protected]

Pls inform perfect teqnition in Hyderabad
My no [protected]

We purchased Optima LA on[protected] from Dwarika Motors, Address - Dwarika Mor, Station Pillar No. 810 " Frame serial no. [protected], Motor Serial no. HEFL[protected]", But we have issue on battery & charger, charger is not working. We came here to replace charger but agency refused to replace & told it will take more than 7 days and also not accepting bike for service. Plz you tell me how can bike charged without charger. Kindly help to resolve this issue of charger battery issue.

Yours faithfully
Arvind Kumar Singh
Mob. No. [protected]

Hello I had booked Hero Electric Photon scooter in July, But still not received dealer informing that he is not getting scooters from company. Dealer name is Samarth motors Shirur