Hero Electric Complaints & Reviews

We have purchased a Atria on 16th june 2021 now its service has been due on 16th august 2021, we have gone two times for service but dealer refuse to do the service by B.M HERO ELECTRIC BALLABGARH . So pls provide the service man for service of atria due to connector not worked properly and another problems has generated

I had called Tusha motors for enquiry on my new lithium batteries for my hero electric flash scooter.Lady by name rekha is very arugent and harsh .she is not providing any information about my query.I was told if you you pay me the told amount we will come and replace the new battery.we will not share any specifications on the battery and what kind of work is done.she is talking as if she is doing any charity to me.i need a solution on this I didn't expect this kind of service after sales.

Hi Hero Electric,
Maine Kirari Delhi Hero Showroom se Hero optima hx500 purchase kiya march 2021 me, isme brack bahut bekar the na ki barabar, jab bhi brack lagaye to ye rukte nahi, or kuch din chalne ki baad isme brack hard hoker bilkul karab ho gaye jese brack lagaye hai scooty side me jhatke se gir jate hai, isly 5 -6 time complaint leker Kirari Hero Electric Showroom or service station leker gaya lakin waha koi attend nahi kerta bolta hai thik hai ya kal aana bahut visit ki maine office se chuti leker fir bole service per aana, service per bhi ye kuch n jeete bolte upper room me betho hum niche service kerege or 2 min me niche scooty leker gaye or upper aagaye kuch bhi kaam nahi kiya, ab karab breck system ki ye scooty chalana ek bade accident ho bulawa dena hai . Please ye bekar scooty jiske service ya koi kami ko hero thik bhi na ker isse wapis le lo or mere paise dedo main kisi other brand ki electric scooty leluga jisne after sale complaint bhi attend kere or service bhi .
Hero electric jhoot bolta hai ki after sale 3 ya 5 year service or warranty hai yaha, hero electric scooty purchase ki next day bhi koi kami ho usse Kirari Hero Electric Showroom or service station wale attand nahi kerte or isme kaam kerne wale technician bolta hai ki koi kami nahi agar problem solve kerwane hai to mujhe alag se extra charge do main fir check keruga.
Please help me
Mere life ki sabse bade bhul Hero Electric Scooty lene ki . Ab main to itna presaan hu ki sabhi or ye bolunga or social media me batauga ki or koi unknown person mere jese bhul na kere hero electric scooty lene ki other brand Okinawa or TVS or bhi ache brand hai jinme koi problem aate nahi or aaye to bahut Respect ki saat ve customer ko attend kerte hai or problem resolved kerte hai . Kirari Hero Electric service showroom wale ki tarah misbehave nahi karte .
Please mere paise refund ker do main Okinawa electric scooty ya TVS ki scooty purchase keruga vo better hai hero se bahut .

Regards & Thanks
Amit Sharma

I bought HERO ELECTRIC NYX HS500 ER...

NEAR BY MEDAVAKKAM DEALER

SHOP ADDRESS IS
158, Velachery Main Rd, Pallikaranai, Chennai, Tamil Nadu 600100

i had worst experience here from the beginning...

They don't have a properly trained mechanics...

They doing what ever they want...

they didn't provide a proper answers...

1st when i buy this vehicle i had problem in payment.. without proper knowledge they added 20000 in my payment 2 months then only i figured out that.. then i asked them still they didn't gave proper answer...

i serviced my vehicle last 2 times here, single time also i didn't get a satisfaction... what ever u say to them when u service your vehicle they just do only one thing water wash and polish that's it...

at my last service they use some other vehicles key to start my vehicle & my vehicle also get started... i asked them what is happening here they just said other brand vehicles also get starting with other keys... is this the answer they gave to me...

very very very worst...

when u say complaints about Vechile when service, the complaints are not noted by a mechanic... some lady staff working there taking the notes.. & they are taking what they can understand...

consider before u buy vehicle from here & also buy a vehicle from hero electrics...

They don't have a proper responsible peoples...
People working there just convincing u to what they did is right...

i[censored] give ur vehicle for service they didn't intimate anything to u... if they don't like anything from ur vehicle they are changing it without ur knowledge..

i called them for update about my vehicles service... they didn't picked up the call... but they changed my key set without my knowledge...

still u have any idea to buy hero electric bikes please don't buy from this showroom...

worst worst worst showroom i ever seen...

HERO ELECTRICS HEAD OFFICE GUYS I[censored] SEEN THIS POST PLEASE CANCEL THEIR PARTNERSHIP...

Hey in am siddarth from faridabad. My hero electric scuty was not running good . The problem of vechical gives 2 time acidental issue .I question who is responisble for acident . And the staff was not corporative not understand our problem.make strictness on your electric scuty dealers other wise ill registerd a case on hero electric
Contact :[protected]
Thank you

I book hero photon by paying 2999 on 29/06/2021.at hero electric web side vikamsi moters khamgaon. But do not get any email whats app masssage and call. From company or showrum. Company custermer care no is not responding. Showrum person are also not give any information thy give another person no.
From the day of booking i feel very bad.
Plz give attention and contact with me neither i go in ग्राहक तक्रार निवारण केंद्र and complant on company and vikamsi moters khamgaon. I have all recording of interect with you.

I had booked the vehicle and at the time I was promised delivery in 25 days. Since it was a little urgent, I was following up with the salesman. After false commitment, one after the other, I called the store.
They have informed me that it will take another 6 weeks.
It is unjustifiable, how this dealer has made the customer suffer.
Today the dealer says that he will refund the money and I should book elsewhere.
It is unfortunate that a renowned company like hero has such unprofessional dealers through whom customers have to operate.

I have booked hero nyx dual battery on Tusha motors and they have sent mail for 25 to 30 days delivery time after 30 days Tusha motors is refunded amount reason saying due to bulk order they can't able to given single bike order I complained to hero electric they have given Sagar Kulkarni sales person he is speaking very neglegence and rude speaking, hero electric done to me is unprofessional and unethical and wasted 30 days my time for waiting this hero nyx bike

Hello I am Sujit SJ from Chennai I have to booked hero Electric Optima bike at Ashoknagar hero Electric showroom at 9th July 2021 with the booking amount of 5000 and then salesperson asked me to pay 25000 rupees at the very next day for getting the bike's first priority and then I have paid the 25000 on the next day of 10th July 2021 and then he told like the slot has fully booked So i will deliver in the upcoming slot of August 1st week so I waited for August 1st week and then I have reached to the showroom by August 3rd and then I have asked for the bike they told that we have paid only of 5, 000 on the 10th July instead of 25000 they are telling like they are not responsible for anything like that the sales person have done the mistake but but they only cheated on the documents of the bill copy as five thousand rupees only and I have filed the FIR against the hero Electric Ashok Nagar for forging the bill copy and talking abusive words to customers. My phone number is [protected]. Plz reach out ashok nagar hero electric showroom and solve this issue . I have all documents regarding bill voice call. I will go for press if Hero electric will not taken any action.

Hello Sir/Madam,
I am Prince Arora and i am from AMRITSAR Punjab. Today i am going to buy Hero Electric optima HX dual battery from local Hero electric dealer Guru Nanak Automobile but the dealer told me that you will get this scooter in between 78000 to 82000. He say its RC charges is approximately 13000 to 17000 Rupees and insurance charges is 3400. Hearing the price of 17000 Rupees RC, I got suspicious that he is cheating with me because RC charges of Honda activa 6G is 4741 Rupees only. So how can the RC charges of this electric vehicle be 17000? After that i trying to find more detail of this E Vehicle online . I find its actually Ex showroom price is 58980 Rupees in punjab and RC charges is near about 3000 rupees and insurance charges is 3100 rupees. And the total cost of this E Vehicle is Approximately 65080 Rupees in punjab with Government subsidy But the local dealer is asking me for Rs.82000 for this Hero Optima HX dual battery. So that i finally decide upcoming OLA electric scooter is batter then Hero Optima HX because in OLA E scooter we no need to pay any other charges to dealer. Please give me your opinion about this... Thanks

Prince Arora
[protected]@gmail.com
Amritsar, Punjab (143001)

I purchased a hero electric optima in November 2020
My scooty is not working properly
I want you to send an executive to see the problem in my scooty

I am hereby sending a mail to register a complaint regarding a hero electric scooter dealership. I have booked an electric scooter from this dealer on 05/07/2021. The dealer informed me that the booking can be processed only after paying full amount. Without any hesitation i have payed full amount on 19/07/2021. But till now the dealer has not delivered the vehicle yet. The rto registration is book on 28/07/2021 (I know this information after...

I am fed-up with optima scooter as material used such as Fibre, Shock Absorbers and Drumplates are of dub standard. If broken company does not have any spares. The persons sitting in pune are very rude, no value to customers and Sub-Dealers. Please look into the matter and sort out the issue immediately.
If you don't have spares then stop sales

I bought a Hero optima HX from Narayani Motors, Brahmapur, Ganjam, Odisha. That electric bike is not working after 5 day of servicing period. I am unable to take the bike to the servicing place because my place is 95 km from the servicing place. I called the Narayani Motors authorised person to repair my bike send a guy to repair it. I called to the the owner and he agreed to send a guy to my location even I agree to pay service charge and the extra charge of transportation of the guy but he is not sending the guy and do not picking my call now.

R/sir,

i have purchased hero electric bike (atriya) on dtd. 18/07/2021, and as per dealer and area manager it is company fauilt as degital meter is not shown right battery level, so i am suffring that any time bike is stop in the city and suddenly battary power is shown nil so i am filling chitting with me if it is problem in your bikes so do not sold to costermer till the problem short out so if kindly back my money or solve this problem immediately

thanks

I purchased two electric NYX models. One was in Jan 2021 and one was this month. The Jan 2021 model worked well upto last 2 month and then started giving battery problem. When one battery is completely drained and other one is put it shows discharge and does not work.

Same issue happened with other NYX. Dealer misbehaved with us saying that fault is ours. On call he admitted it's a defect from company side and rectified it. Yet again the same issue. Now I have to wait again 1 more week for the dealer person to come and service as local team unable to provide service.

My 1st battery Lithium ion battery Battery 1 out to two batteries one is not working. I gave to Guntur Dealer on 31st May 2021.
It was purchased on 15/5/2021

Till Today I have not received the battery replacement

[protected]@gmail.com
Guntur(AP)

Invoice No.HERO/9/21-22
Dated: 15-May-2021
ANJAN AUTOMOTIVES
GUNTUR-522001
ph.[protected] mob.[protected]
Battery No.HE-GNF[protected]

1 Battery performance reduced.

2 LED Headlight bulb unavailable.

3 space under seatlock damaged.

With in two month my hero electric scooter's digital meter display problem . screen blank can not see any think. my showroom can not co operate with us. what can I do? Please change digital display or repair it as soon as possible. we can not any think . so we have badly problem. please help us. Contact: Ph-[protected]. Mail.: [protected]@gmail.com

Your agency was very poor service and very bad behaviour hajipur paswanchowk