Hero MotoCorp Complaints & Reviews

Sir/madam,

The bike has faced starting problem issue since the day it has been purchased. It has caused great inconvenience. Prior to 1st servicing due date we had to attend the service center for rectification of the problem. Even after numerous servicing through the service centre the issue has not been resolved. Last servicing was held on 28th february 2020 by sainath automobiles, kharagpur which failed to resolve the problem of starting issue and they directed to palco midnapur for further rectification. On visiting the same on 15th march, 2020 ie today, they accepted the vehicle for servicing but denied to handover the vehicle unless we give appropriate feedback ie either satisfied or unsatisfied which was not possible for me to judge prior to taking delivery as the problem is faced at the initial starting only. Due to non submission of instant feedback they refused to handover the vehicle to us. Necessary instructions may please be given to the service center ie palco midnapur so that they handover the vehicle to us after proper rectification of the problem and without the instant feedback.

Bike chasis number: mblhar232j9l05346

29 sep 2019 ko mene mastero bike li thi surat shivani automobiles me se wo bike 8 time stop ho chuki he.4 time bike me workshop me leka ja chuka hu.me ye bike jha bhi stop hoti wha se mere house tk dhkka marke leke aata hu. Abhi me is bike se tang aa chuka hu.wo log customer jo kehta he wo complaint nhi likhte he wo apni marji se complaint likhte he.in logo ne muje kharab bike di he.AB MUJE BIKE REPACE KARKE HI CHAHIYE
Mahesh bhargav [protected]

I am ashok purwar from auraiya. I was buying a new maestro edge vx scooty on 02/03/2020 from suraj hero in auraiya.
In my scooty there are many problems like didn't start by self, didn't bright the meter, the battery of the scooty are not charge. I am complain about this problem to the dealer. The dealer said, "this is a battery problem in your scooty". The dealer said, 'i can do the replacement of your battery to the hero"
So, my question is that,"how the new scooty battery doesn't work properly".

Sir, please give me the answer of my question and solve my problem from dealer after contact because my son is very sad from this.

My maestro edge vx engine no.-
Jf33abj4a11653
Chesis no.-
Mbljfw017j4a11900
Colors - t. Blue
Battery no. -
Exide no. - m7g8p6
Hsn code[protected]

My contact no. -[protected], [protected]

Today morning i had given my 2 wheeler ka -03 eg 876 for servicing to your authorised service station ms/ sai motors located in 3rd stage, 3rd phase, banashankari, bangalore - 560085.

Following are the observations after i reached home

1) left side rear indicator cover not replaced
2) indicator switch not replaced
3) sound while applying brake is there
4) vehicle facing resistance in pulling.
5) both indicators not beeping

I was giving my vehicle for servicing to right motors from last 15 years but now it has closed down. Not a single time i had complaint because they always take trial when it is given for servicing and also once servicing is done they take test ride. At sai motors it was not this is first time i have given my vehicle to sai motors and it is very bad experience.

I have unauthorised vehicle mechanics next to my apartment but why i give to authorised service station because they do a good and honest job. This was my experience at right motors.

At 6.00 pm i called the service station. Some one spoke to me and after that the phone was handed over to the front office who told me that she will call me shortly. I dont know shortly means how amny hours, days or weeks.

Please let me know how you plan to address the flaws in your service team

मेरी गाड़ी नंबर up75 y 8904 mastro edge जो कि दिनांक[protected] को अचानक रास्ते में बंद हो गयी! जब मैं गाड़ी लेकर[protected] को आई टी आई स्थित ब्रांच पर पंहुचा तो मेने उनको सरे कागज दिखाए और उनको बताया कि मेरी गाड़ी मात्र 10800 kmpl ही चली है और इसमे ऐसी क्या समस्या आ गयी है कि मेरी गाड़ी स्टार्ट नही हो रही है तो मुझे बताया गया कि engine में कुछ प्रॉब्लम है तो मेने उनसे पूछा कि मेरी गाड़ी वारन्टी में है या नही तो उन्होंने कहा आपकी गाड़ी वारंटी में है कोई परेशानी नही है तो उन्होंने गाड़ी अगले दिन ले जाने के लिए कहा, तो मेने आपनी गाड़ी वही छोड़ दी, आज दिनांक[protected] को जब गाड़ी बनके तैयार हो गयी तो मेने अपने भाई को गाड़ी उठाने के लिए भेजा, तो उन्होंने एक कार्ड बनवाने के लिए मुझसे कहा जिसकी कीमत 1000 rs बताई गई. जब मेने कार्ड के बारे मैं पुछा तो उन्होंने कहा कि अगर आप कार्ड नही बनवायेंगे तो आपकी गाड़ी वारंटी में सही नही होगी, और आपको गाड़ी के 3000 rs देने होंगे, अब आप बताएं कि मैं क्या करू. मेरा मोबाइल नंबर है [protected]

Hi team,

Complaint regarding: gurudev motor dealer in nagpur
1. Dealer continuously calling me for vehicle servicing and told me we are having the facility to drop you at home. Please come to our service center.
But every time after reaching the service station, the service manager talk arrogantly that we will not drop you. I have contacted with dealer owner he is saying i will solve your problem please give me 5-10 mins but no action will be taken.
2.in-service center they are not giving the facility for swapping card, paytm, google play. Cashier arrogantly saying we will accept only cash.
3. Also, the dealer calls the vehicle in the service center by month wise for the new bike. I told him my new bike was not running that much we will do servicing by "km" but they are not listening.
They told me directly logged the complaint about us in the hero company.

I buy hero 200r bike since 13/3/2020
My bike is not start properly engine in starting mode got breakdown. And this battery is already dad. On hi way hero gajroula amroha they give me 500km running bike. Everytime not start properly. Now only three days this problem creat. This not fair for hero motocorp.
Plz resolve my problem
Regards,,,, afsan khan
[protected]

I buy hero 200r bike since 13/3/2020
My bike is not start properly jhatke le rhi h bhut jyada abhi to sirf three days hue hi h abhi se ye problem or battery bhi kharaab h new bike ki or mujhe bike hi way hero showroom gajroula amroha se 500km chli hui di h ho mene baad me dhyan diya tha this is not fair.
Plz solve my solution.
Regards. Afsan khan [protected]

They didn't gave me a hugger [mud gaurd] and i took to the show room they are not responding properly they were saying we cant do any thing now i asked them they said you should ask when you buying the bike not now


When i was taking bike there are no stickers on it and when iam take it to servicing they stiked stikers you gave me stickers immediately but not the hugger what is this
Iam totally un satisfied

Respected sir,
My name is nishant manglorker, i have been following hero motorcorp to resolve the faulty abs ecu because of which the front break levers get jammed up which ultimately causes accidents as the breaks doesn't get applied.
It's about more than 6 months now instead of regular follow up hero motocorp is not solving the issue. Hero has put the xpulse 200 bike commuters life at great risk

I have taken i-smart in 2016 from auto need gurgaon, each service done at auto need. Now i had given vehicle for service on 23rd feb. But vehicle received with crank noise. Work shop incharge told me that please come back after one wk as engine parts not available. I again submitted vehicle on 2nd march but still service not done as engine parts na.

Dear sir
I have purchased a bike date on 15/05/2019. Facing the handle shacking n full bike shacking problem from purchase day. Visited service center, they tried to repair it but couldn't done.
Doesn't start without taking choke with take time to heat from first day of purchase
For both issue bike was repaired by pashupati service center aya nagar. Even as per manager recommendation was changed the plug but problem is same

Still got changed 07 plug it is the condition,
From firs day never felt having a new bike
When start the bike need choke n take time 5 to 10 minutes for heating the bike n have to face shacking problem
Really too much disappointed with this product need solution as soon as
I fear on road while riding the bike
I hope that solve it soon

Regards
Rahul kumar
[protected]

Hi, this is prakash from tamilnadu i have a passion pro 2016 model. My bike is suddenly off while i am driving even having full tank of petrol and battery conditions also good. But it's happened often. It is totally irritating me. If it's happening in traffic or signal, just you assume about my situation. After continuesly (10 to 20 minutes) kicking the kicker then only start the bike. It's too bad for me. Please suggest to solve the issue. Thank you!

Dear sir/madam,
Good evening, i am purchase a bike hero hf deluxe from rashmi automobile, begunia, odisha on 26/02/2019, main dealer rohan automobile bhubaneswar, odisha. My engine no-ha11enj9j22312, chassis no-mblhar20xj9j20905. My resister mobile number-[protected]

I already paid (4829/-) rupees for 5 years insurance but they give me only 1 year insurance which is shown on rto document,

They give me false insurance paper which have not available policy number.

Kindly take action on this matter as soon as possible.

I have purchased hero duet for yogita verma yesterday[protected]. Just after sometime i have encountered with many problems like
1. Head lamp not working
2. Jamming of rear tyre and noise from rear tyre
3. Initial starting etc.

I have visited the showroom and workshop 2-3 times. Still problem not resolved. Instead of this they have replaced the rear tyre, that looks old, with scratches and without any product no. Info

Please sort out the issue

I have lost the confidence. Need replacement of my vehicle with the new one.

Hi sir,
I'm chandu shourya... I've purchased hero maestro edge at your dealer branch bhadrachalam...
Mileage is very poor... Complained to the showroom but reckless response i've received... Let the servicing be completed and ride more the vehicle gets mileage...in this way they've responded
All the servicings completed... Already it ran more than 8000kms but the resultant mileage is worst and it's 27-29kmpl
Very disappointed with this consider my complaint and solve this.
Thanking you

I have put my hero duet for servicing many times in hero service station but every time they added some parts but issue is not resolved yet. The model is only 2 year old and i am facing multiple issues in my vehicle.
So kindly guide me for better service of hero motocorp.

I have attached some service station bill for your reference kindly contact them and ask them to support customer for their issue.

Sir i have purchase ismart 110 model before 30 month. My engine was damaged. When i purchase my bike after one month my engine sound is grow up. I complain then i service my bike four time at horoes showrooms but problem is not solved then my engine is damage it has 5 year waranty but when i go to different showrooms showroom says my warranty was finished because i do not fufil rules of warranty.
So i would to know that why should my engimes warranty was finished

I have serviced my bike on 8th march 2020 at ridewell motors but service quality highly dis satisfactory. I have put forth issue of battery charging, oil change, handle dis-orientation and general service. The bike was delivered without battery, while battery was put on charging. Handle orientation was not checked. After my complain, they installed my battery back stating that battery need to be checked somewhere, as charger is not working. Horrible service standards.

Dear sir i had purchased a new passion pro 110 cc motorcycle from your authorized dealer at cuttack, odisha before 10 months. But its quality of engine is so poor that broke down in such a short time, repaired once and the engine cover is also cracked at the same day and the engine oil comes out from the engine. Now i am waiting for the new engine cover and suffering from a lot of mentally stress and totally disappointed from the product. The mechanic said me to wait for 10 days for repairing the vehicle again. Now the question is why should i bought this new vehicle instead of buying a second hand vehicle by investing a huge amount and shall it be run for at least five years without any further difficulties. Is there any provision for replacing the damaged vehicle against a new one on the basis of warranty, how ever it may give some mentally satisfaction to me.