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Updated: Aug 5, 2025
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Bad 😕 It seems that Hero MotoCorp has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Hero MotoCorp reviews & complaints page 142

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S
Sadiq0996
Feb 1, 2020
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Address: NEAR CHRISTIAN GRAVEYARD, CHANDMARI, ABU ROAD, Sirohi, Rajasthan, 307026

I purchased hero passion xpro 110 cc in april 2019 from arnav motors abu road (Rajasthan). But now it's self start is not working and i gone to service center and dealer 4 times but they are not giving satisfactory answer.

Since the bike have the warranty of five years and they are not giving information of warranty on the part (Self start motor)

And they are refusing to replace it.

They are not giving any date to which the part will be available

And saying that they have some issues with company so they are not getting material. Unless material is received they will not repair or replace it and they are saying it will not be repaired in warranty

The problem is not solved after so many visits of showroom and workshop.
Hero MotoCorp customer support has been notified about the posted complaint.
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Dear Sir,

Sorry that we gave you a reason to be upset with us. Please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

Regards,
Team Hero MotoCorp
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    K
    kumarMahendra
    Jan 31, 2020
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    Address: Chandan Automobiles Near Rajender Nagar Over Bridge Kankerbag Road Patna 800020 State Code 10 Contact 06122360217, 6122352569 ( Now it is sifted to Kumaharar Near Care Hospital Patna), 0612

    Sir,
    This is to bring to your notice that on 28 jan 2020 went for servicing of my
    Bike (Hero i-smart) in chandan service centre which is sifted to kumaharar near care hospital patna). There, i was extra charged as a service rupees 387.00 (Only rupees three hundred eighty seven) for replacement of plate clutch pressure and sprocket final driven other than service charge of a sum of rupees 383.50
    Hero MotoCorp customer support has been notified about the posted complaint.
    View replies
    Dear Sir,

    We would like to investigate the issue. Please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

    Regards,
    Team Hero MotoCorp
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      H
      Hasnain araria
      from Darbhanga, Bihar
      Jan 31, 2020
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      Address: At Dumaria Prasadpur, Jama Masjid Se Uttar Est Ward No. 4 Prashadpur Dumaria, Araria, Bihar, 854325

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      Motorcycles & scootershero motocorpservice centre mahalgaon bihar india again
      [resolved] hero motocorp — service centre mahalgaon bihar india again

      1 review
      At + post p t dumaria anchal jokihat district araria bihar, jama masjid se uttar est ward no. 4 prashadpur dumaria, araria, bihar, india
      Hasnain araria on jan 31, 2020

      Dear sir pleas help me now my bike is the glamor old model, which has just taken 24 public the bike does not run correctly, the bike falls apart when the back gear is installed. I have done complaint this many times in your service center mahalgaon bihar but they have no hearing, these people who are in your service center do not even talk properly. But they have no hearing, these people who are in your service center do not even talk properly. Let the man come by the name of the hero, people's trust has been made with the hero, but such wrong people spoil the name of the hero have begun to spoil so pleas i will be grateful to you for getting such people dealt with as soon as possible.
      Thankyoo
      Hero MotoCorp customer support has been notified about the posted complaint.
      Jan 31, 2020
      Updated by Hasnain araria       consumer complaints logo
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      Motorcycles & ScootersHero MotoCorpservice centre mahalgaon bihar india again
      [Resolved] Hero Motocorp — service centre mahalgaon bihar india again

      1 Review
      At + Post P T Dumaria anchal jokihat district Araria bihar, Jama masjid se Uttar Est ward no. 4 prashadpur Dumaria, Araria, Bihar, India
      Hasnain araria on Jan 31, 2020

      Dear sir pleas Help me now My bike is the glamor old model, which has just taken 24 public The bike does not run correctly, the bike falls apart when the back gear is installed.I have done complaint this many times in your service center Mahalgaon Bihar But they have no hearing, these people who are in your service center do not even talk properly. But they have no hearing, these people who are in your service center do not even talk properly.Let the man come by the name of the hero, people's trust has been made with the hero, but such wrong people spoil the name of the hero have begun to spoil so pleas I will be grateful to you for getting such people dealt with as soon as possible.
      Thankyoo

      View replies
      Dear Sir,

      We highly regret the inconvenience caused. Please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

      Regards,
      Team Hero MotoCorp
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        H
        Hasnain araria
        from Darbhanga, Bihar
        Jan 31, 2020
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        Address: At + Post P T Dumaria anchal jokihat district Araria bihar, Jama masjid se Uttar Est ward no. 4 prashadpur Dumaria, Araria, Bihar, 854325

        Dear sir pleas help me now my bike is the glamor old model, which has just taken 24 public the bike does not run correctly, the bike falls apart when the back gear is installed. I have done complaint this many times in your service center mahalgaon bihar but they have no hearing, these people who are in your service center do not even talk properly. But they have no hearing, these people who are in your service center do not even talk properly. Let the man come by the name of the hero, people's trust has been made with the hero, but such wrong people spoil the name of the hero have begun to spoil so pleas i will be grateful to you for getting such people dealt with as soon as possible.
        Thankyoo

        Main md hasnain
        At dumaria prashadpur ps mahalgaon jokihat distickt araria bihar pin 854325
        Mobile [protected]
        Pleas help me now i ame verry hurt
        Jan 31, 2020
        Complaint marked as Resolved 
        Aafiya Motor of Mahalgaon bihar india Contact no. +918409822981 +918409822986 [email protected] So pleas Please take action as soon as possible My contact no. 9931196834 Md hasnain frome Dumaria prashadpur
        Hero MotoCorp customer support has been notified about the posted complaint.
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          R
          Rajveer Yadav
          from Gurgaon, Haryana
          Jan 30, 2020
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          Address: 430/20 shanti nagar, Gurgaon, Haryana, 122001

          Mene jan2019 me hero destini li thi aur ab tk wo only 1400 km chli h because of its not running smooth many time i have been raised a complaint to service center but no one properly response. Me to yhi suggest krunga kisi ko ki koi bhi schooty le lo but destini kbhi na lena. Agr koi h hero se to meri problem solve kro mein bhut hi presaan hu schooty se itni costly purchage ki ye but its a worst schooty contact me @[protected]
          Hero MotoCorp customer support has been notified about the posted complaint.
          View replies
          Dear Sir,

          Apologies for the unpleasant experience. Please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

          Regards,
          Team Hero MotoCorp
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            R
            Rajveer Yadav
            from Gurgaon, Haryana
            Jan 30, 2020
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            Address: 430/20 gali number -1 shanti nagar, Gurgaon, Haryana, 122001

            I have purchase hero destini in jan 2019 and in present time its run only 1400km in this schooty their is some issue and many complaints to the service center but no one can solved my prob. If some one in hero motocorp please solved my problem. If anyone ride my schooty then he said its a very worst scooty please check and replace my schooty with new one.
            Hero MotoCorp customer support has been notified about the posted complaint.
            Jan 30, 2020
            Updated by Rajveer Yadav             I think This is my very big mistake when i purchage hero destini its a very worst schooty i have many complaints to the service center but no one can solved my prob hero i[censored] want to satisfy your customer please contact me @[protected]
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              S
              Srikanth Chirumamilla
              Jan 28, 2020
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              Address: Kandukur, Prakasam, Prakasam, Andhra Pradesh, 523105

              My hero hf deluxe bike 5th servicing in payment is done and my bike to taking to return. I'm going to home bill in spare parts cross check the bike no change the spare parts so i have go to the showroom again asking the manager and mechanic then change the engine oil and filter i have don't show the bike then my money waste and time waste worst experience with show room
              Hero MotoCorp customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              We regret the trouble caused. Please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

              Regards,
              Team Hero MotoCorp
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                B
                Bala Kumar Kummu
                Jan 27, 2020
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                Address: No6 Kandasamy nagar, Ondi Colony, Kanchipuram, Tamil Nadu, 600069

                I have brought hero destini125 from h m motors porur. I have issuse from the time of my delivery. The vehicle is delivered without front shild. After a week i saw the demo vechicle then only thet fix it. From the bening my speed meter trip starter is not working. I have informed them four times when time of my service. I am ready to pay. But still they didnt fix it. Ple do the need full
                Hero MotoCorp customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                We would like to investigate the issue. We request you to please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

                Regards,
                Team Hero MotoCorp
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                  S
                  Sukantsparsh
                  Jan 26, 2020
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                  Address: House no 1543/7, Kishanpura, Saharanpur, Uttar Pradesh, 247001

                  Maine dec 19 me maestro purchase ki thi but usme 20 din me hi petrol tank leak krne laga h. Usme tut fut ki awaz bhi aane lagi hai. Or average bhi thik nhi de rhi thi jaisa btaya gya tha. Ab hmne agency's ne product defective de diya hai. Hmne maestro laon kraya tha. Ab hm payment q de jab product hi defective diya hai. Pls resolve that matter very soon. Oe hume dhamki de rhe hain scooty leni padegi.
                  Hero MotoCorp customer support has been notified about the posted complaint.
                  Jan 26, 2020
                  Updated by Sukantsparsh                   Maine dec 19 me maestro purchase ki thi but usme 20 din me hi petrol tank leak krne laga h. Usme tut fut ki awaz bhi aane lagi hai. Or average bhi thik nhi de rhi thi jaisa btaya gya tha . Ab hmne agency's ne product defective de diya hai. Hmne maestro laon kraya tha. Ab hm payment q de jab product hi defective diya hai. Pls resolve that matter very soon. Oe hume dhamki de rhe hain scooty leni padegi.
                  Jan 26, 2020
                  Updated by Sukantsparsh                   Humne ab scooter agency me de diya h

                  Jan 26, 2020
                  Updated by Sukantsparsh                   Engine bhi breakdown kr rha h
                  View replies
                  Dear Sir,

                  We regret the inconvenience caused to you. Please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

                  Regards,
                  Team Hero MotoCorp
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                    S
                    [email protected]
                    Jan 25, 2020
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                    Address: Sareya, shakurabad, Jehanabad, Bihar, 804425

                    I did not get a proper suggestion when the service engineer supervisor reported any problems. For example, i requested them to check my bike battery. They told me that i had a multimeter malfunctioning. I cannot check the battery.
                    The service engineer should check the bike completely after servicing, he did not do the proper difference. I got out of the car and i came to know that one of my indicators is not working and some parts are loose during servicing, approx. 2 liter of petrol was removed to wash parts from my petrol tank. I got a lot of support from the manager sir and i was helped a lot by him but the service team did nothing in terms of service. I thank the manager sir. The engineer must use grease to maintain smoothness but did not do same.
                    Hero MotoCorp customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    Apologies for the unpleasant experience. We request you to please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

                    Regards,
                    Team Hero MotoCorp
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                      V
                      VIjay_07
                      Jan 25, 2020
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                      I am vijay a. Bhatt gj27-s-9132 was my vehicle no. Maestro model
                      I use to do service in hero show room always.in the same way dt[protected]
                      I left my vehicle for service. During giving for service i know the condition of vehicle and it was no damage on parts.
                      At the time of taking delivery after service & some job done on wheel bearing & bush related
                      I found that left side of body part was broken and its vibrating
                      When i was complain service incharge about he was not ready to listen about it..& misbehaving for the same with me with words "do whatever you can we are not taking any responsibility about this nonsense"
                      Then after. Me complain on toll free number with complain no :[protected] & me got text from service agency for visit to resolve it
                      When i reach there incharge reply "its just formality to text in response to your complain nothing to do"
                      No one ready to take damage responsibility & play blame game, is it fair?
                      Presentation & responsibility of the staff shock me...
                      Please resolves my complain asap
                      +3 photos
                      Hero MotoCorp customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Sorry to hear about the trouble you faced. We have escalated your complaint[protected] to our team and they will connect with you for further help.

                      Regards,
                      Team Hero MotoCorp
                      Reply
                      Myself asmot ali, I purchase Hero glamour, Model--Glc. IBS, from SAYON MOTOR, SAGARDIGHI MURSHIDABAD purchase date 6/7/2019 seven(7) month bought time, but not any papers did not get . Why sir
                      SAYON MOTOR VERY BAD SERVICE, WHY DELAY FOR PAPERS
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                        S
                        Sukantkapil
                        Jan 24, 2020
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                        Address: House no 1543/7, Kishanpura, Saharanpur, Uttar Pradesh, 247001

                        Maine finance pr maesteo edge purchase ki thi but 25 din me hi uski petrol tank leak krne lagi.. Or average bhi thik nahi aa rha ha.. Ab humare pass maeatro nahi hai hmne dealer ko waps krdi.. Or na hi koi unhone hume papers provide kiye hue. Ab na to vehicle hai but payment k liye pressures bna rhe h. Jab product hi agency me hai to hm kos baat ka pay kre...
                        Hero MotoCorp customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        We would like to investigate the issue. Please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

                        Regards,
                        Team Hero MotoCorp
                        Reply
                        I don’t get a TR Number sticker and was stopped by police men’s. And I’m go to the show room and I asked for the sticker they not giving respond and talking very rude and Rash.
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                          K
                          Karthikeyan Nanthagopal
                          Jan 24, 2020
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                          Address: Chennai, Tamil Nadu

                          Greetings. Today i went for servicing my two wheeler in radha automobiles tambaram who is the authorised dealer of hero motor corp. When we asked few queries regarding joyride, myself felt that the response is very poor and service manager has to improve his politeness towards customer. Further, being a 2year user of joyride, i feels there is no benefits of having it since they are charging for most of the services. It is the time for hero motor corp to take corrective action to avoid spoiling the name.

                          Regards
                          N. Karthikeyan
                          Hero MotoCorp customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          We regret the inconvenience caused to you. Please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

                          Regards,
                          Team Hero MotoCorp
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                            K
                            Kartik Khatri
                            Jan 24, 2020
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                            Address: Azad chowk barmer rajasthan, Barmer, Rajasthan, 344001

                            Your barmer service centre customer ke sath abhadra wavhar puwer service de gayi wo bhi 15 year old customer ke sath

                            Main aap se puchna chahta hun ki mere sath aisa abhadra vyavhar hua hai iske liye kyon na main is company hero company se nata chhod ke kisi dusri company se apni bike se aur unse vyapar karun
                            Pratipal sahyog ki asha se
                            Kartik khatri mobile number [protected]
                            Hero MotoCorp customer support has been notified about the posted complaint.
                            Jan 24, 2020
                            Updated by Kartik Khatri                             Sar ji kya main main aapke service centre mein jakar apni beti karane ke liye asamarth hoon ata aap mera sath Sahyog ki asha rakhen yah main kisi dusre jile se jakar is gadi ki service karvao
                            View replies
                            Dear Sir,

                            Apologies for the unpleasant experience. Please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

                            Regards,
                            Team Hero MotoCorp
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                              J
                              jeevan eashwar
                              Jan 24, 2020
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                              Address: Nizamabad, Andhra Pradesh, 503185

                              I bought new hf deluxe bike for my dad and there are two issues with the bike from day 1.
                              Self start does not ignite and when asked the dealer/service they say it is because of winter. How come other bikes work normally.
                              Second issue and very important, mileage is supposed to be near 80 kmpl, but our bike is giving only 45 kmpl.
                              I am under an impression that i was sold a faulty piece.
                              It would be really appreciated if hero corp consider this complaint.
                              Hero MotoCorp customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              We regret the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                              Regards,
                              Team Hero MotoCorp
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                                G
                                gulashbi
                                Jan 23, 2020
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                                Address: Aligarh, Uttar Pradesh, 110080

                                Hero pashupati sarvice center me goodlife ke bare me kuch jaakari lene gaya to goodlife card dikha mne apna mne bola ki is card ko check kro or mujhe gift do to udhar jo medam bethi h unhone kaha ki ye card jahan se ban waya h vahi jao or agr me gift dungi to mre paise katenge jo ek card ke liye mujhe itna daoda rhi h 2 din ho gye bol rhi h ajj ye err h aaj vo err h bada hi or mne apni wife se bat karai to itna chillake bt kar rhi thi bilkul bhi tamij nhi h hero ki sarvice bohot hi bekar h card kyu banate h jb usme kuch dena hi nhi hota
                                Hero MotoCorp customer support has been notified about the posted complaint.
                                Jan 23, 2020
                                Updated by gulashbi                                 pashupati hero sarvice center is very bedless mne vaha pr goodlife card dikhaya to mujhe bol rhe h ki me saman dungi to mere paise katenge card kyu banate ho jb gift nhi dene hote h mujhe do din se pareshan kr rhi h vaha ki medam bol rhi aaj ye issue h aaj vo issue h or bat krne ki bilkul bhi tamij nhi h
                                View replies
                                Dear Sir,

                                Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com to help us in resolving your issue.

                                Regards,
                                Team Hero MotoCorp
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                                  A
                                  ahmad80
                                  Jan 23, 2020
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                                  Address: Near HAL ,Faizabad Road lucknow, Lucknow, Uttar Pradesh, 226028

                                  I have purchased passion pro bike in june 19. After few days fuel meter stopped working properly. On[protected] i went to sun motors showroom, at lucknow for its resolution. Sun motor workshop representative told me that part is not available. We requested to register the call for required part. After some time sun motor customer care representative call me and told that part is available. So i went to sun motor show room on 20 jan2020. I met workshop manager mr. Kuldeep.
                                  Mr. Kuldeep misbehaved and shouted me rudely before number of peoples presented in workshop, i am totally fade up this incident. I am your customer and your workshop people behave like this.

                                  Reqeust to take it as seriously and take appropriate action against the culprit.

                                  Regards,
                                  Rasheed ahmad,
                                  Area head (U. P.)
                                  Mahindra finance, lucknow
                                  [protected]
                                  Hero MotoCorp customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  We regret the inconvenience caused to you. Please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

                                  Regards,
                                  Team Hero MotoCorp
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                                    R
                                    Ramborahul1
                                    Jan 22, 2020
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                                    regarding self start problem in xtreme 200s bike

                                    Address: 64 safipur first harjinder Nagar Kanpur, Kanpur, Uttar Pradesh, 208007

                                    Hello sir, i have buyed a xtreme 200s bike from northern motors mall road kanpur on 18th november 2019. The bike self start is not working the distributor didn't solve my problem whenever i go to service center they charged the battery and said the bike is working but after a week the same problem is occurred again the self start is not working again. So it's a humble request please solve my problem. I am permanent customer of hero bikes...
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                                    Nethaji j
                                    Jan 21, 2020
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                                    Address: B 25, 2nd St, AB Block, Shanthi Colony, Annanagar East, Chennai, Tamil Nadu 600102, 600102

                                    I bought hero passion pro i3s on 22.07.2018 and i have done follow-up servicing only in authorized hero service centers in nagappa auto - hero motocorp, b 25, 2nd st, ab block, shanthi colony, annanagar east, chennai, tamil nadu 600102 it's unfortunate to state that, i'm thoroughly dissatisfied with the service..

                                    Each time when i give my vehicle for service, they not solve the problems and creating new problems. Also i will go for service 2 or three times for service for particular service slot.

                                    1. Self-starter is not working and sounding extra its just annoying.

                                    Also raised a compliant about above issue on above service service center on 03-jan-2020.

                                    They said we change self motor. But we didn't have stock. Once stock came we will call.

                                    No call from service center. Then i also called no proper response.

                                    Now i finally realized why honda is on top. As a dissatisfied customer, what to do now.. Whom to call...

                                    Regards,
                                    Nethaji
                                    [protected]

                                    Bike no : tn13 p 0595
                                    Hero MotoCorp customer support has been notified about the posted complaint.
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                                    Dear Sir,

                                    We regret the trouble caused. We have escalated your complaint[protected] to our team and they will connect with you for further help.

                                    Regards,
                                    Team Hero MotoCorp
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                                    I purchased splendor plus bike at Pattanad here's, Badami -587201, but they are not issued first aid kit. And service is also not ok.
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                                      Karthik Sk Cae
                                      Jan 20, 2020
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                                      Address: Hero moto corp. Sira gate, tumkur, Tumkur, Karnataka, 572101

                                      Hell
                                      I am Karthik S K, (KA16 EG2234) was my vehicle no. (Glamor FI) vehical, 2016 model, I use to do service in Hero show room always. In the same way today i left my vehicle for service. During giving for service i know the condition of vehicle and it was no damage on parts. after completion of service i went to take my vehicle, service was worst and there was smoke coming out form engine. They have not checked that came to know with traveling certain distance again i make it repair. after that i too and went 200 m distance and suddenly back part with has fitted at top part of back break light was dropped on road. I was took my vehicle at side and checked by opening seat and i was shocked. Because left part of the body was damaged inside. Again i took my service bike to service point. When i asked them they told we have not did this. when i shouted he told we make it clear now you can take your vehicle. So i told i need my vehicle with replaced original spares till that i will no take my vehicle. So please do needful to clear the issue and i will not pay a single rupee to where mistake was not mine.
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                                      Hero MotoCorp customer support has been notified about the posted complaint.
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                                      Dear Sir,

                                      We regret the inconvenience caused to you. We request you to provide your Registered Mobile Number and Dealer details on app.[protected]@heromotocorp.com to help us in resolving your issue.

                                      Regards,
                                      Team Hero MotoCorp
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