Hero MotoCorp Complaints & Reviews

I purchased hero pleasure from senthil murugan motors (Sivaganga). Its worst customer service, they don't have proper follow up for the delivery.. They don't have drinking water and necessary facilities at show room. There is no guidance for the customer. They are charging unnecessary amount from the customer& they took 1 month for the vehicle registration.

In your savleshwar showroom at paranda i services my motorcycle at 15/02/2020. They doesn't use the specific oil recommended by hero. They used non isi oil and their service is also poor. When i asked for recommended oil they didn't have specific answers. Hence i want that you must be contact them. The service staff don't care about customer. After services the motorcycle runs only 700km in good condition, then it goes noisy while go through hilly roads.

Dear sir/madam,
I'm long time mail sent your team but not ready to reply on that, does any customer have any importance in the hero.

I have last 2 month follow on this and already complain registration in hero care of 20-jan-2020 my complain number[protected] but not resolve

How may time resolve customer resolve maximum according to hero care 48 hrs but my complain is last month month registration.

Why are you not reply your team??

Note:- does the hero team provide this kind of service, keep misleading the customer. Wheels automotive dealers give this useless service because what is happening to me may be happening to all the hero's customers and hero team side is not give response in mail & not call attend by area office delhi on [protected] last 28 days

I hope to you reply on this and take action you

Regards,
Dayanand
[protected]

Dear sir/mam,
I have purchased a hero passion pro ibs model bike dated on oct 04, 2019. But in that some mechanical manufacturing defect into the my bike engine i. E. It producing some noise into the engine, i have service a bike on time and also suggest their servicing center in-charge about engine noise but he says that completely engine should be damage then i will be repair.
Dear sir/mam could you tell me is he waiting for my accident? During the riding on bike.in-charge says that until that engine will not produce full noise i can't help you.
So, could you help me please to resolve my bike problem..!

Sir, i had a sweet experience about one of your products splender plus which is about fifteen years old. I always appreciate the quality of your products. As i was in need of one high mileage daily use bike, i purchased one hf deluxe about four months back. Although i was assured about high mileage, i got one defective piece of bike having starting problem which never starts without choke and of low mileage of about twenty kmpl. Even after first service about two months back no significant improvement was found except assurance from avik motors asansol. On 14.2.20 my bike was not starting at all in spite of all efforts and it was sent to avik motors for rectifications. On 18.2.20 i visited the servicing center personally and also tried to know about the defect but till date the bike is lying in service center and the cause and delivery still unknown to me. Even after investing money for a bike for daily use, i am managing my daily routine without a bike. Kindly see and arrange for earliest rectification of my bike otherwise compensate accordingly.
Vehicle reg. No. Wb38at2334
Dr. Tapan kumar maji
Addl. Chief medical superintendent,
Eastern railway, asansol.

I am manoj yadbole. One of the customer of hero motor corp. I purchased a passion pro in 2018, which was my worst decision ever. Throughout the year the servicing was worst like they are favouring their customers. After even after regular serving at hero service centers, after one year the bike has become a headache. A lot of engine issues, starting problem, no head light fixed by service centre, the reason for it was, they can't open the screw.

Mai Rajendra Kumar Singh, Gurgaon se maine 29 jan 2020 ko Himgiri auto pvt ltd se "Hero Splandor iSmart BS6" new bike purchase kiya hai. Usme engine ke right side clutch chamber me lubricant oil leak ho raha hai pahle din se.maine jab 30 Jan 2020 ko wapas showroom me jake bataya to unhone bola ki koi badi problem nhi hai, service me jb aana to thik kr denge. Mai 19 Feb 2020 ko service ke liye gaya to unhone ne chember packing change kiya fir bhi problem solve nhi hopaya.
aaj 20 feb 2020 ko mai bike Himgiri service center fir se lekar gaya to whan pr Mr sanjay Pandit ne bola ki iska chamber change karna padega.
Maine New bike ke paise kharch kiya hai, repayer bike kyun lun jab manufacturing problem hai to.
mera Hero moto compuny se request hai ki mujhe new bike replace kr ke diya jaye.

Thanks & regards
Rajendra Kumar Singh
Invoice# 11845BA20S6903
Purchased date-29 Feb 2020 @17:17:18 IST
Contact-[protected]

आपके ब्रांच खिवंसर जिला नागौर के ओम ओटो मोबाइल्स श्री करनी मार्केट पाबूसर रॉड कारनु है
जहा पर 2 लोगो को बहुत बेहरमी से मारा गया है और दूसरी बात ये की आपके शॉरूम के सर्विस डिपार्टमेंट एरिया में ही 2उन दोनों के पिस वाड़े में पेट्रोल डाल डाल के बुरी तरह से प्रताड़ित किया है गया है इस पेरतुरन्त कार्यवाही करके इस शोरूम को सीज किया जाए अन्यथा हीरो का बहिष्कार कार्यक्रम सलाया जायेगा

Sir mai 17/2/2020 ko bike liya hua 7 pm ke aas paass mai next day allhabad chala gya fir aaye 19/2/2020 ko morning mai bike nikale to dekha bike ka aage wala cover crek hai to mai sels ko phone kiya or gya to manager bol rha clam kro mai kyu clam kru bike mai koi kharoch nhi hai ek bhi

Muje nhi chaiye aisa bike paisa wapas kro mera case liye the

T is intolerance to say that, i had purchased hero destiny 125 / vide vehicle reg no. Od33z0410 on dated[protected] vide engine no. Jf17ejkgg9411 / chassis no. Mbljfw056kgg09222. Here having issue with the back light which containing water inside. For which rohon authorized dealer made a decision to replaced the defected said part, once available that said parts.

The rohan dealer fixed to provide a proposal to me for replacement on warranty on dated 6th feb 2020. I also brought my said venice on that day around 5 pm. The rohan mechanic completely remove the back along with storage bucket to put on replacement of new back light. At the mean time, the storage pvc bucket damaged unfortunately while installing the back light and it was completely hiding with me at the time of delivery. I had asked to check when getting the delivered the vehicle however they just told its ok, simple assured if having any problem, then we are here to serve.

In spite, i came to know that, that storage bucket was damaged and same was informed to mr sushant. Then he denied, i could not getting that how it was damage internally. I just object, why should not check with me at time of delivery or we customer provide the vehicle with lots of confidence of hero as our indian brand to carefully doing the service.

I m really unsatisfied with the rohan service always doing unnecessary and invalid argument towards. Rechecking after complete any kind of service. Here i m surprised some of servicing people from rohan to getting trp forcefully collecting satisfying code from customer 's mobile.

For which, rohan motors may get the trp alternatively hero motocop loosing great confidence from their valuable customer.

Requesting and hope, hero moto cop doing necessary action towards this and resolve my problem.

I had made complaint through mail as well as hero motocop customer service care however i have got only false assurance and bad behaviour from heromotocop dealer rohan autoride, bhubaneswar.

I am driving duet for 4 years.
But from first day its having some or other problem.
Engine oil finishes or runs out very fast inspite of regular service from very first day.
I have told the problem to the service man alot times but no outcome is seen.
Due to this problem once my scooter chocked and i have to drive it home by my self.
Due to this whole engine was opened and many parts were changed mainly the piston.
After these changings, the problem didnt finish.
There is no sulution dispite of being in warranty. But after warranty period what i'll do.
Now whenever i drive it, the only thought comes in my mind is that it doesn't stop in middle of road.
Now i want a permanent solution to this problem and scooter.
I am very irritated and fed up of this scooter.

I have a good life card for past 6 years, i have even recharged my card for 3 years, but when i went to collect the earned gift with respect to points earned, for 1 year, yes for 1 year they have been giving me time for time to recheck with them as the gifts have not arrived, . i am fed up with this, please tak action and resolve my issue, .
Dealer:- Power Motors - Hero MotoCorp, N1, City Center, Sector 4, Bokaro Steel City, Jharkhand 827004.
Customer:- Ankur Anand

They couldn't detect the small oil leakage problen in my glamour i3s 2018 bike, it's been a year since the problem arised and i have visited service center about 5 times. It was a local mechanic who detected the problem before one year and i told them to look into it. But they did in thier own way. Now after my warranty period completes they are asking me to pay money for that... Wat rubbish is going on... He even says that their's no resale rate to the bike after i asked him what cost it would go on sale. He's admitting that it's a worst bike...

My bike engine seize after 15 days of servicing. Dealers says it is customer fault my question is how there is no oil in chamber in 1600km only? Secondly no proper solution given by dealer and company side. As per my knowledge there is 5 yrs warrenty on engine. So i want whole engine replacement in foc.
I m facing very bad service from hero motocorp and its dealers. No regular spare parts available every time, no proper communication to customer regarding bike problem. All staff behaves rudly to customer

Dear sir,
We are very confuse regarding hero bike services information by agency staff. First time we call agency staff and ask about hf deluxe bike maximum price means we paid and get our new bike. He say 60290/- and when we reach agency he bill us 65289/- what is this sir. We don't understand agency staff commitment, because all time given incorrect and incomplete information when we meet. Why,
Sir we buy a bike first time and we want to know about your customer service.
We know u gave us a better suggestion.
Thanks

Scooty has the biggest problem, never happens. Never stop, its solution has not been found till date
Do not clear the washing.
Since scooty bought a new one, the problem of stating has not been solved till date.
The average is the biggest problem ever, it does not give an average.
Today my scooty is at the service center in motoria motors sikar rajasthan, the solution should be removed for pleasing it.
Hero liked the company but due to these shortcomings, i am hated. Please find out its solution.

I will call aman motores j/128/1, 3-1/2 pusta, kartar nagar, shahdara delhi 110053 for enquire about purchase maestro scoter and there employee did not given details and i will cut call after she call back and say agar apko lene nahi h to humara time kyu khrab kar rahe ho her mob no is [protected].
Pls take a necessary action
Regards
Praveen kasana
Mob - [protected]

Observed jerking noise in handle when i ride my bike through speed breakers.
Contacted the authorized dealer to resolve the issue but they said that it is the common problem in all the bikes so cant do anything. I am informing this issue from the very first day of purchase but no one is taking responsibility to resolve this issue.

Purchased the bike on 29/03/19 only.
My bike reg. No. - rj30sv3756
Chasis no. - mblhaw095k4c05362

Dear sir/ma'am
Good morning
I purchased a bike super splendor on 17 january and given total amount of rs.75755 with accessories accept helmet from s. P. Automobiles madhukarpur siddharthnagar uttar pradesh and the behaviour of show room was very bad.
Bike serviced a time but there are many problems in my bike.
Please try to understand and solve my problems..
Thanks

I bought a Scotty 01 Jan 2019 from hero I complaint twice but my problem is not solved tube less tyre of back panel is not good always leaking air I repair so many times but problem is still running head light portion is noising continue I complain to hero service centre but problem not solved plz help me to become a good customer plz help for better convince