Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2869
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3225
down
777

Phone:
Phone:
up
1575
down
395

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2869
Pending
0
Resolved
51
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (472)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — Broke Part while Servicing

 Swayam Kumar
I have been following up for my complaint which in logged almost 2 months back but everytime Iam getting the same reply that we are working on the same let me explain you nature of my complaint. I always give my bike in authorized service center only but 2 months back I personally visit for servicing In Ganpati Motors which is a authorized hero moto corp service center at the time of servicing I asked That guy that footrest of my bike is not in right place due to that iam getting noise on every speed breakers so he tried to adjust the same at the same time I heard voice of breaking something At...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Good Life Card

 AnindyaHero
I have purchased a new bike ( Splender i smart, WB20AH 1617) on 22nd may from Sitala Auto care & Services (south Kolkata). According to hero company I should got 6000 points, in my Good Life Card[protected], by which I got some gifts (worth around Rs 5000 or above). But Sitala did not give me this points.After complain again & again to Hero motors thay never take any steps, by which I can get my points & gifts. Anindya Dasgupta ([protected])...
Complaint comments  Read comments Complaint category Car Dealers

Hero Motocorp — Availability of Spare parts.

 Akhilgoyal1989
Hi Team, I would like to complaint about the scarcity of motor parts in Hero MotoCorp. I had my KarizmaR 2014 model sent to the Sehgal Autoriders, PCMC, Pune service station on 17/08/2014 and even after checking regularly with them, i am getting the same answer as the parts are available. Sehgal Store manager, Mr. Ajay Khele informs that the company is not sending any parts to them however the company has its new production going on in full fledge. I request the team to please consider this complaint and try to help me get my bike back as it has been more than one and a half months that i have...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp Karizma R — Starting Problem & Heavy Engine Sound

 arshan150
Dear Sir, I Mohammad Arshad purchased new Hero Karizma R on 05 august 2014 from Cuttack ( Sunny Motors).But there's lot of problem i have to face every day when i used to start.The problem list is mentioned below. 1- In starting it doesn't start with self 2- After Kick start when i used to drive it doesn't run smooth Between 2000 RPM to 3000 RPM & observed like fuel was not supply properly or Carburator problem. 3- When i went to service centre for first service the problem was not solved even. So it is requested to you please help me to solve my problem. Thanks & Regards Mohammad...
Complaint comments  Read comments Complaint category Products & Services

Hero Motocorp — Service is not provided.....

 Amol1989
Dear Sir, I have been facing many problems in my new HERO EXTREM Which I have brought recentally. The service is quality very bad in Jitendra Automobile Nashik. They Staff is not listing towards customer campliants. They doesnt have any kind of parts aviable in there service station. My bike has many problems list as given below. 1.Faultly digital meter. 2.Engine gets heats quickly. 3.Self starter is not working properly. 4.wrieing of bike has many problems as per service centre advise. 5.and so many more... so this is my humble request...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — weak tire

 ainahmad
Dear Sir, I bought a Splendor i smart bike from Begusarai Auto Agencies (Bihar) on 10th July 2014. Today my the rear tire ( manufacturer : CEAT) of my bike accidentally burst while it was standing. I complained about the tire to the agency but they are not even ready to talk properly. Now it will cost me about Rs. 2500/- to a buy new tire. Please solve my problem as soon as possible so that I may be able to use my bike again. I shall be very obliged for the justice. Waiting for your kind response . . . Ain Ahmad At + P.O. Rajaura Distt. Begusarai...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Vehicle having problems from the purchase date

 sckawade
I bought Hero Motocorps Extreme in Sep 2013. From the day first i have complaining Hero Motocorp for below complains. I had sent two three mails in March, i didn't receive reply. They have accepted my earlier claim on phone, due to manufacturing defect, but this vehicle has several issues from the day of purchase which never had solved.
1) too noisy
2) so much vibration
3) after 700 rpm on running it becomes loud and it doesn't accelerate speed. Hardly crosses speed of 100 kmph. where as glamour i was having was crossing 120 and without noise (hardly 125 cc)
4)...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Horrible service center in chennai: Mohana Motors Velachery Chennai

 Santhosh Punniyamurthy
The particular service center isn't doing any service to the vehicle but is doing more harm than any good. I have an Ignitor, 3 months from the day I bought my speedometer stopped functioning, I showed this to the service center during my 2nd service but they didnt even check it, the next time when I gave the kept the bike for 5 days again the same result no repair work done. Now that I took back my bike without them properly repairing my bike, I am not able to ride properly, bike is stopping every time when am trying to decelerate. My request to you people in HERO is to stop producing low quality...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Heromotocorp.com — Not getting gift of my gold life card

 CD SHARMA
We done 78000 point in my gold life. Wehn we visit hero honda delar for gift take card and so my show my points and told me. Gift is not avaliable. Please revisit. We have more then 1o visit done. But donot proivde gift.

Cd sharma
My card no is [protected]
Cell no [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Honda Motocorp — Cb trigger's cylinder kit damaged in 20000 kms

 vijeesh9633
I have purchased cb trigger on may 2013 and completed all free services after free services, done services in regular intervals also changed engine oil in service centre in out area. At 15000km bikes has shown some discomforts i met with the company service centre and changed carburator and starter and now at 20000 km bike shows same complaint engine missing with low mileage, mileage fall, down to 35 from 55 and company is claiming 60 km/l.
When i consult with the showroom service centre they are saying that i have to change the cylinder kit which is coasting around 4000rs i have already...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Splender pro start problem

 Hkumar01
I purchased my bike on 16th January2014 from YUVA MOTORSPRIVATE LIMITED, 29, NEELAM BATA ROAD, NIT, FARIDABAD, HARYANA-121001. After a week, I started facing problem in the morning or after some hours when the engine is OFF. I referred this complain to service manager. He told me that this may be due to engine is new. He suggested me that it would be okay after 1st service. I get my 1st service done on 30th January 2014. Again after a week Bike started facing the same starting problem. I again approached them for the same problem. Service manager said that this may be due to cold in the morning....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Heromotocorp — bad service

 gopala p
Interview Schedule | Sobha Developers - 22nd Feb'13 Inbox x Iswarya Lakshmi S [email protected] 21/02/2013 to me Dear Mr. Gopal, Greetings from Justintimesearch division of CEO Search India Pvt Ltd! As discussed, your interview will be on 22nd Feb’13. Please find below venue details: Sobha Developers Ltd. Sobha Corporate Office, Devarabisanahalli, Opp Intell Office, Marathahalli Outer ring road, Bellandur, Bangalore – 560 103. Tel:[protected] (Landmark – Below the bridge, next to Bellandur Post) Interview Date: 22nd Feb’13 ...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Moto Corp — Stay away from this company

 amit kapadia
I purchase new passion pro drs-ccr byke

Dealers not given reduce price exised duties & also not given a good life gift

My details given below.

Invoice no 2013-14/r1/0006528
Challan no. 2013-14/r1/0006677
Ac code 9183255
Customer name: sonal amit kapadia
Date[protected]
Do the needful
Thanks
Amit kapadia...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — They don't give Proper response to me

 jaiguruji75
Dear sir/madam

I am Priti Vishwakrma
Town-Mishrikh
Dist- Sitapur (UP) 261401

I have hero Maestro scooter UP 34Y 0173, i purchase it in 27aug. 2013 it's have lot of problem in it.
1st&2nd service done from Hero Authorized service center. They don't give Proper response to me.
I go to service center and show all these problem but they says that this scooter have these problem from company and these not solved.
free service in service book but they took charges of 250rs from me and not given bill to me& uncomplete...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Moto Corp Limited — Defective Engine in Passion X-pro & Bad responce

 Ramkumar37629
before just two months we had purchased 2 hero make passion x-pro... from the first day of our ride we, we found that the engine oil is leaking... so having this problem we found that we should contact the hero dealer(JAI GANESH HERO - MORBI) regarding this issue... the actual matter starts here, they have told us to leave the bike there in workshop for repair for 2 days...we had done as they said...after 2 days we collected our bikes back.. they have charged us for labour / minimum charges. but after all this exercise, , the problem is still as it is... this is the sequence they repeated for...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motors Ltd. — Not crediting the point of pasport to goodlife

 manoj05274
I am the member of Hero goodlife my card no [protected]
Chasis No MBLHA10ER9GC05107
Engine no HA10ED9GC05782
MODEL NO PASSION PRO

Manoj Kumar Morya issue on 9/5/2012 valid up to 08/05/2015 . I was
the member of pasport. . My passport point is not carry forward in goodlife.
pl. arrange and carry forward my all point in goodlife.My points has credited more than 20, 000/- no point has been transfered to goodlife when renew from pasport to goodlife with charge in May 2012.



I have already send to many mails to supportgoodlife...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Moto Corp — spare parts

 sravancool342
my name is Sravan kumar reddy i owe a hero moto corp vehicle impulse in 2012, im unsatisfied with service and spares.when ever i go to showroom in spares no one replies and say's we kept order parts need to come and they dont accept taking order from consumer.these happens where ever hero moto corp doing in Hyderabad main showroom like mody motors. they are not keeping any spares available of this bike instead of release bikes on roads they should be kept as well as spares available too. if they keep order also need to wait for 2 to 3 weeks working days they just say...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motors — Complain about Rust in Fuel Tank Xtreme

 Kaushik Boruah
Sir, I had puchase a Xtreme on 31st Oct-2012 (Reg Date:[protected] from Bhuyan Hero Motors, Sivasagar(Assam) Chassis No: MBLKC12EHCGKO3638 Engine No. KC12EECGK04431 Now I have found that the color from some areas of the Fuel Tank getting Rust. I have consulted with the Service Center Manager- Mr A Ahmed about the problem and show him the Spots/ areas that are Rusted. But I have not got any solution. Therefore kindly look upon the matter....
Complaint comments  Read comments Complaint category Products & Services

Hero Motocorp — FINANCIALLY & MENTALLY HARASSED BY THE AUTHORISED SERVICE CENTRE

 abhishek92dwd
Me
Ashish Kumar Dwivedi Purchased a splendor pro bike on 14/01/2013 from
Saraswati Motors Allahabad, At duration of its 5th servicing in Kanha
motors, Allahabad(An aurthorised service centre of Hero Moto Corp) i was
provided various un necessory troubles by the respected centre
authorities which are mentioned below...

1. I submitted my bike for servicing at duration of 11:30 am in
mentioned service centre & i was provided its delivary time at 5:30
pm by the respected service centre authorities but the bike was under
taken...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Oil Leakage near Cylindrical Head, Gearing Problems, Loading Problems

 jaigopal123
The details of complaints is like this I have purchased bike (Passion X Pro) from Varenyam Motors (Authorised dealer of Hero, Add: Padmanabh Nagar, Raisen Road – Bhopal 462023 M P Contact No [protected]) on 28/10/13 with case payment through HDFC credit card of Rs 60650. I collect the documents like Bill invoice, Receipt and insurance paper. On 30/10/13, I found oil leakage near cylinder head of engine. From 31/10/13 to 5/11/13, I was in Diwali vacation and went to home town at Maharashtra. I come on 6/11/13 and on 7/11/13 and draft and send a mail to local regional office of Hero Motors to...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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