Hero MotoCorp Complaints & Reviews

This is a very bad and frustrating service from hero. I serviced my vehicle 2 months before there was a handle cross problem and on that time service center dont have handle to replace and they told me that if it is available we will inform you but they didnt informed me till now day before on 7-dec-2019 i visited to service center then also they dont have handled set
And then also same excuse we will arrange in 2 days now 3 days over no phone calls nothing and they didnt reply to my call i contacted to spare parts incharge.

Dear sir, ap ki services mujhe bahut pareshan kar rahi h m n kuch deen phle service karai thi waha par m n jo kaam karaya wahi problem m dobara face kar raha hu or jab m complain k ley gya to mujhe again pura deen kharab karna pad raha h agar ap is par koi action nhi lete to mujhe consumer m complain karni padegi my gadi no. Dl3seb0144 my mobile no [protected] contact me urgent or meri battery bhi changeing time honey k bad change nhi ki ja raha jabki wo kharab h

Today i gave my vechicle for serviceat 7 am, they didnt do anything but they charged money, i am very disappointed by them and they deliveried the vechile at 8. Pm, what is this? Sir, the staffs were very disobedient. From last 4 services they dindnt resolve any complaint raise by me on vechicle. They simply wash the vechicle and give to me. Take a right action on them. But this time i am totally disappointed by their service. After getting my vechicle with in half an hour it gets starting problem, what can i do sir? This is ridiculous. Y i want to pay money for simply washing the vechicle, i[censored] not take action on them, then i will go for consumer court. Thank you

July 5 2019 bike was purchased from sai motors banglore...
Rusted rim were replaced after 5 months of purchase so much drama by service center...
Busted mono shock (Yet to be replaced)
Engine noise even after resetting tappet thrice at every 500km (Fully synthetic oil used)
Uneven tyre wear out at rear
Help me wt to do... I want a replacement because new bikes are flawless... Mine was form first lot that's why so many issues...
Help me to reach this msg to hero..
Thankyou
Nirmal

I had purchased a hero splendor + (I3s self-drum-cly) on 03/2018 and then given bike on service

1- given bike to service on 27/11/2019 and they said deliver time was 28/11/2019 but when we reach there they said still bike service was not done and expect me the deliver tomorrow
2-asked to check for mileage, engine oil and break shoes adjustments. None of this had be done as conformed by one of your executive who later on who checked my bike
3-asked to do for teflon polish and for that they charged me 450/- extra and did normal wax polish.
4- for above given service they charged me 1560/- for which i hope they made bill and did my bike wash and returned my bike
5- manager himself was telling to staff that i'm useless customer (While talking on phone he was telling to some other staff)

Overall this was my second time happening with the same service center in hyderabad. Now help me in understand that is this the service your team want's to give for customer or do you think that we are wasting our money

Appreciate quick response and request your team to kindly refund my money immediately, also let me know if this is the way you and your team wants to continue service then as a common man we will just shut our mouth and stop buying or recommending hero bikes to buy.
After giving complaint through online someone had called me from hero motors called me and asking me to give my bike service which was approx 50 kms from my residence place.

Imp note: don't ask me to take my bike and give it for service in same service center or any another hero service center. Because already my bike was been spoiled by the same service center earlier

I bought this bike in november 2017 that was my bad decision this bike engine is third class very noise now i am suffering with engine problem in my bike only after 12000 km its very disappointing for me.

I was a fan of hero bike but now not and i dont recommend to any person buy hero bikes already i have passion pro & splendor old model these bikes have good engine.

So i request to heromotocorp please dont waste the hard earn money of peoples as like me.

I bought a splendor in cash on 11 september 2019 from shyam automobiles. I was still driving motorcycles without temporary. Whenever i go, manager and salesmen say that your files have gone to the registration office (Rto). The manager is very careless. How many times i have call the phone but have not picked up the phone even once. There are some people who are driving without a temporary. Who will be afraid to pay the challan twice. There are dealerships who take money from customers and give registration after 5 or 6 months. The manager does not even know what is the management. Still not getting rc and hsrp whenever reported to dealership the dealer did not providing better information. Vehicle purchased on sep 2019 till now dealer not provided rc of vehicle due to this traffic police made fine of 5000 rs and taken vehicle documents. Have not got the vehicle hsrp and the rc of the vehicle. It is been two months and dealership still says to wait for these.
Contact details [protected] sugreev maddheshiya.

Dear sir, ihave issue with tyer im facing the prblem i visit nearest hero service center he saying im not responsible for that again i visit dealwell showroom nampaly hyderabad he saying wer u done all service done go ask him dont came here and contact person mr. Ghouse say after sale no responsible ity
He behavior so root area office also not responding and customer care also saying i frowred complaint
We acknowledge the details shared by you. We have noted your complaint[protected]. We will get back to you shortly.

I am not getting a part for my bike, i asked for black hand guards/ knuckle guards, at first it was not availiable, then later they took a week or two, i asked them they say u go to spare part agency and u book it from there itself, spare part agency (Prabhu enterprises) is least bothered with my issue, they keep costumers waiting, n they are yapping among themselves, m asking to book the product, but they r not even duing anything.

Here at bharat motors they are doing the service of those person to whom they know very well. Today i gave my bike having vehicle number od33g2744, the service person told seat i will prepare immediately. But i told i am coming with in 2 hour. Then service person told ok. I gave my vehicle by 10:30am and i came by 2pm the vehicle is not ready. Doing the worst service to vehicle. Did nothing and charge for more.

Last 3 sevice my bike oil is produced engine oil leakage coming, i told the service boys not stoped the
Leake last 3 sevice, then complent the service incharge also not respnose, so solve the issue
.
Ss motors kengeri bangalore worst level of service and rude behaviours of people in deptt.

Regard
Shreedhar mn (Jana bank)
[protected]

I have a bike glamour jh01cw1932. After 3 months of byuing that bike a problem occurs. That was it always runs in reserve fuel if its tank is full then also its ues to run in reserve only. I have co. Complaint my times in the showroom n service station too but still i am facing the same problem. Your mechanic repair it n after that it work only for a week and after that same problem occurs. Right now also i am facing the same problem thats why today i have submitted my bike in the service station named (Autobike, mainroad, ranchi, 834002. Please look after it.

I spent 70, 000 for thid waste bike, engine number is ja05egj9d50539, vin is mbljar033j9e02627, date of puchasing is[protected], dealers name 10191, its mileage is 45 only, and gear changing problem 2nd to 3rd is very hard, and when i riding on above 60 speed bike parts handle and foot rest parts are shivering... Please solve my problem change my bike engine

The worst service i am getting from sri krishna auto mobile.. A hero dealer... The service staff are the lazy and they don't even no about the servicing of a bike.. From the last paid service i am complaining about self start.. They are not looking at that.. Now they are talking about air filter.. Is this the way to taking money from customer... My bike is 5 months old.. They are taking money for charging the battary... I know my fault that i trusted on your company... I am suffering...

My hero mystro edge (Vx) details are mentioned below
Purchased from: m/s - s. M. Automobile on 29/08/2019
1) frame no: mbljaw012j4m03294
2) engine no: jf33abj4m06739
3) colour: tbu
Attached proforma invoice, road challan, money reciept

I have purchased a hero maestro edge bike on 29/08/2019 in the name of nandita rakshit dinda from exchange mela organized in haldia khudiram nagar, haldia, east midnapore. That time your concern sales person told us (Me & my wife) he will help us to provide all the services like 1st servicing with no plate fixing etc (By providing nominal charges). But now near 3 months completed no action taken from your end and your sales person only assuring us. My wife is a school teacher & i was staying in other location. I don't know how long i have to wait for 1st servicing & number plate fixing.

Dear sir or madem, i was applied a bike through csd via ambala dipot. Hero karishma showroom staff gave me availability certificate for hero glamour drum brake bike after that i want submitted my documents to chandimandir branch of ambala dipot after i came to showroom for taking my bike by submit purchase order on 21 oct 19 they keep giving excuse throughout the one month and above. Afer that they are saying to not provide bike after so much time. They are saying to cancel the order and refund for money after so much time till on 27 nov 19. My complaint is this if they are not able to provide a bike through csd why they gave me availability certificate and why they gave silly excuse and fool me in between why they said to deny to provide bike in earlier

Rk hero is a big cheat. This showroom on gt road shahdara has given a 2018 model to me in sep 2019 while i paid for 2019 mode. Customer care marked my both complaints as resolved while it was never resolved. I evwn called them, they do not even listen. A fraud case should be registered against them. Request others not to buy anything from such showroom

This is to bring your notice that the phoenix hero service center situated at hyderabad (Hafeezpet) is one of the worst service center i have ever seen. They don't value customer and do nothing in the name of servicing. I had given my scooter at morning 8.30 and got an automated message that it would be handed over by 4 pm. They have started the servicing process after i have reached there around 5 pm. What i observed over there that the technician only changed the engine oil, except that nothing he had done. Even the one i asked for (My indicator was not working). That also i reminded him over and over, still they made me wait more than 1.5 hours. The manager over here seems inefficient as the technician was not listening to him.

I have purchased a hero maestro edge bike on 29/08/2019 in the name of nandita rakshit dinda from exchange mela organized in haldia khudiram nagar. That time your concern sales person told us (Me & my wife) he will help us to provide all the services like 1st servicing with no plate fixing etc 9 by providing nominal charges). But now near 3 months completed no action taken from your end and your sales person only assuring us. My wife is a school teacher & i was staying in other location. I don't know how long i have to wait for 1st servicing & number plate fixing... Mail to office on nov 18, 2019

Sorry to inform you that it was very unfortunate & surprising also that no help we get from you. Only one time your concern person mr soumitra samanta contact my wife and assure to provide to take care about the matter. But after that no result we got from you. Big organisation like "hero" upset me very much. Earlier your sales person mr sandeep giving fraud assurance for buying your vehicle.
We hope that we are eligible for better service... My second mail on 25 nov, 2019

Dear sir
We have purchased one hf delux bikefrom brij hero sab dealer lv motor farah mathura up on date 06/oct /19
But this bike are complain same day engine noisy and compann and qobling
We have talk with dealer any time but not solution this date
So i am request my complain is solution urgently basis.
Satyanarayan sharma
Farah
Mathura
Up
281122
[protected]