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Hero MotoCorp Complaints & Reviews

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Updated: Aug 5, 2025

Complaints 6263

Resolved

257

Unresolved

6006

Bad 😕 It seems that Hero MotoCorp has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Hero MotoCorp reviews & complaints page 151

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Address: Unnao hero , Anandpuram - Unnao, Unnao, Uttar Pradesh, 209801

Mere pass hero maestro edge scooter hai jiska engine lagbhag 4-5 baar seize ho chuka hai aur company 5 years ki warranty deti hai aur last 3 months me mera 2 baar engine siege ho chuka hai aur baar company waale meri hi galti batate hai. Please help me. Baar baar hero company ki workshop pe jaata hu to koi kahta ki aapki scooter me oil nhi hai. Aur workshop manager pradeep singh aur nikhil chaudhary dwara ye bataya gaya ki aapke scooter ka service part ka approval nahi hua hai aur mujhe service ki receipt bhi de di hai.

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A

amogupta

from Noida, Uttar Pradesh

Oct 19, 2019

dear sir mene raghuveer auto mobiles se bike purchage ki thi 5 month huwe hai . aur ab tak serivce continue hai meri . itni probem to new bike mai nhai aati jitni ishme aa rhai hai . syad mene hero ki bike le ke galti kar di . yse staff hai kisi ko proper kaam nahi aata service karwane ke baad 50 baar wapis aana parta hai . kaise distuber hai apke . apka naam kharab ho rha hai mere bike ka engine oil leak ho rha hai unhone bola bush chage hoga uske bhi paise de diye ab bhi thik nahi huwa abhi bhi leak ho rha hai . chamber change karne ke liye kh rhe hai kha free of cost ho jayega ab aap sehgal automobiles neelam chowk faridabad jawo wha hoga . plz solve my problem and change my hf deluxe bike engine chamber change . [protected] amit kumar very very bad experience in your hero showrrom in ballabhgarh raghuveer auto mobiles

HeroMotoCorp's reply, Oct 21, 2019

Dear Sir,

Sorry to hear about the trouble you faced. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID [email protected] for our team to assist you.

Regards,
Team Hero MotoCorp

HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We would like to investigate the issue. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: Ram naumi street Chandausi,dist-sambhal,up-244412, Sambhal, Uttar Pradesh, 244412

Dealers are not ready to take payment through paytm in chandausi and behjoi in sambhal district. Even i have contacted badar motors in sambhal he also denied payment through paytm for bike as it is having offers. All are saying that please get bike through cash only.

Please register a complaint for chandausi hero dealers, behjoi hero dealers and sambhal badar motors.

Thanks
Aman

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HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

Apologies for the unpleasant experience. Please share your Mobile number, and Email Id on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: Hyderabad, Telangana, 500011

I own a hero pleasure. Regd no gj10cl3443 of 2018. During last service on sep 19 mody motor of hyderabad told the gear box bearings and shaft are to be replaced. And they have replaced and charged me rs 4500. Where as company claims five years warranty. L want to know where the claim has gone. Ls it for advertisement sake or else. L have done proper serving till date. Kindly look into or else i will move a step ahead. Thank you.

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HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We regret the trouble caused. We have notified your complaint[protected] to our team and they will be in touch with you.

Regards,
Team Hero MotoCorp

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Address: Shop no-38A First floor Rishi Nagar Ludhiana, Ludhiana, Punjab, 14001

Hi
On 5th oct'19 i have take joyride annually against byk no hp40 a7053. But after the service i have facing lots of issues in byk. I have complaint many time in local agency bhullar motors, ludhiana but no positive response i have got from management. After the service my byk horn, self system, meters, headlights nothing is working. Due to this i have facing lots of problems during night riding. This is also a big safety concerns also. Pls look into this. If you are not handle this then i am force to stop immediately.
Regards
Ram krishan
[protected]

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HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We totally understand the inconvenience you are experiencing. With respect to your complaint[protected] raised via Dealer. Our team is already working on your concern and will call you back to share an update.

Regards,
Team Hero MotoCorp

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Address: New delhi, New Delhi, Delhi, 110092

Mob no [protected] it is 2nd service but sock her commitment after servicing he write down all against my bike related problems an the he say u hav also plastic coated cover paint i say i can't understand brief me then he say light polythene cover in your bike body which was save bike original paint an my bike all manufacturing cover remove he also say see an after payment but there i ask other person he repeatedly same pls see the camera footage

Hero MotoCorp customer support has been notified about the posted complaint.

Oct 17, 2019

Updated by Sahil Aga Pls resolve this

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HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We regret the inconvenience caused to you. Please share your Mobile number, and Email Id on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: प्लॉट न. 14 जिजामाता नगर उमरेड रोड दिघोरी, नागपूर, 440034

गाडी न. Mh49ad4664 गाडी मालक ज्ञानेश्वर मिरे, बोलत आहे, ह्या गाडीचं इंजिन 4 ते 5 वेळा सर्विशिंग स्टेशन आदित्य हिरो घाट रोड नागपूर येथे रिपेअर केलं असून, सुद्धा आणखी माझ्या गाडी duet चे इंजिन noice जात नाही आहे, मला गाडी रिप्लेस करून हवी आहे, किती दा गाडी तुमचा वोर्कशॉप मध्ये सोडायची, 10ते 15 दिवस ठेवावी लागते, 1 दा 2 दा thik ahe, आतापर्यंत प्रिब्लेंम ठीक नाही होत आहे, thank चा लॉक चा पण खूप issue आहे पण पण मॅनेजर ला किती दा सांगून झालं पण काहीही होत नाही आहे 3rd क्लास प्रॉडक्ट आहे तुमचं, हा कंपनी issue आहे तुमचा

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HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We're sorry for the inconvenience. We have notified your complaint[protected] to our team and they will be in touch with you.

Regards,
Team Hero MotoCorp

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Address: Virudhachalam road , ulundurpet, 606107

Today my hero passion 110cc bike self motor starting problem. So today i send my nearest raja yogam showroom ulundurpet at 5pm. Mechanic checked my bike, they told self motor kid problem. But now stock in showroom. They take my name and mobile no. They asked one week time for self motor kid. Showroom is not automobile shop. They easily asking one week time. After all it is not a majorpart of engine. If engine problem means how long time taken. Pls kindly arrange self motor kid as soon as possible. Thankyou.

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HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We would like to investigate the issue. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: P.O.P. Shop, Plot No. B-243, Ayodhya Nagar, Gandhi Path W., Vaishali, Jai, Jaipur, Rajasthan, 302021

वाइजर का कुछ अंश टूटा हुआ था जिसकी वजह से वाइजर आवाज कर रहा था और जबकि एजेंसी के मैकेनिक के द्वारा बोल रेस किट जानबूझकर चेंज कर दिया गया यह कहकर कि इसकी डेरिंग रिंग टूटी हुई है जिसका मेरे खर्चा ₹640 जोड़ दिया गया तथा जब मैंने उनको बताया कि वाइजर से अभी भी आवाज आ रही है तो एजेंसी के सभी कर्मचारियों द्वारा मेरे साथ बदसलूकी की गई तथा मेरे से जबरदस्ती पैसा ले लिया गया

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R

Rahul Chhimpa

from Jaipur, Rajasthan

Oct 17, 2019

I buy a bike Hf deluxe in this bike one
very weekk point this bike chain set very loose in 4-5day again to again . This very big problem hero user

HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We highly regret the inconvenience caused. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: UIT SEC 8/267, BHIWADI, RAJASTHAN, Alwar, Rajasthan, 301019

I purchased hero passion xpro in august 2018 from bhiwadi motorcycles pvt ltd, bhiwadi, rajasthan. My nike consumption of fuel and engine oil is very high. I need to refill engine oil after every 1500 km. Also i have got my bike checked by the dealer, they changed the kit but still no improvement is there. Moreover they say that this issue is common in every bike of this model. Then why are they selling. Average as calculated is 30 km/liter that is very low as per the bike engine.

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HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We would like to investigate the issue. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: Bangalore Rural, Karnataka, 561203

I had given my bike for servicing on 24.09.19 at bimal motors, doddaballapur. The total amount charged 3172 rs after servicing self driven the bike just 270 kms, yesterday my bike was breakdown and approach local technician observed oil qty is just 250 ml only. Oil was not changed but charged. Today i given my bike in show room they said problem in engine approx. Charge is 2500 rs. Kinldy please do it needful.

+1 photos

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B

Binodsahgrs

from Dumka, Jharkhand

Oct 16, 2019

मैं बिनोद कुमार आज दिनांक 09/10/2019 को सर्विसिंग के लिए अपनी गाड़ी हीरो स्पलेंडर पलस को 11:35 पर दिया। उसके बाद एक मैसेज आया जिसमें नम्बर आया वह गलत व्यक्ती का था । और कस्टमर केयर के नाम पर कुछ भी नहीं था। सर्विसिंग पैसा लेकर मनमाने ढंग से कर रहे थे । इससे मन बहुत दुखी हुआ। अगर इस व्यवस्था पर कोई कार्रवाई हो सकती है तो जरूर करें।

Binodsahgrs's reply, Oct 9, 2019

मैं बिनोद कुमार आज दिनांक 09/10/2019 को सर्विसिंग के लिए अपनी गाड़ी हीरो स्पलेंडर पलस को 11:35 पर दिया। उसके बाद एक मैसेज आया जिसमें नम्बर आया वह गलत व्यक्ती का था । और कस्टमर केयर के नाम पर कुछ भी नहीं था। सर्विसिंग पैसा लेकर मनमाने ढंग से कर रहे थे । इससे मन बहुत दुखी हुआ। अगर इस व्यवस्था पर कोई कार्रवाई हो सकती है तो जरूर करें। यह सर्विसिंग मैं गिरिडीह जिला के शांती हीरो शोरूम में करवाने गया था, जो झारखंड राज्य में है।

HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

Sorry that we gave you a reason to be upset with us. With respect to your complaint[protected] raised via Dealer. Our team is already working on your concern and will call you back to share an update.

Regards,
Team Hero MotoCorp

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Address: Raipur, Raipur, Chhattisgarh, 492001

Namaste sir, maine apki company se loan aur hero passion pro 110 finance karaya hai.
Mera loan no.3120497 aur 4767251 hai. Jo 8.10.19 ko dedicate hona tha. Mere account me 7200 ke lagbhag tha. Par apki company ne 8.10.19 ko nahi kata aur agle din penalty ke sath kat liya. Isse pahle aisa kabhi nahi hua hai.
8 ko yadi sunday rahta hai to bhi 9 ko penalty nahi lagta tha. Please check and resolve my problem.

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F

Faeem mishtiri

from Mumbai, Maharashtra

Oct 16, 2019

Please sir yahan par Hero ke parts dublicate bik rahe Hain jisse company ka Naam kharab ho Raha hai aur grahak ka Bharosa company ke upar se uth Raha hai jisse aise logon par karwahi Karen .

Faeem mishtiri's reply, Oct 10, 2019

Please sir yahan par Hero ke parts dublicate bik rahe Hain.is par karwahi Karen.

B

Bhajan Lal Ahirwar

from Mumbai, Maharashtra

Oct 16, 2019

Motorcycle battery is not working I have submitted not warking battery to Date 2/10/2019 but till Date not resolve my problem

E

Ehsan Azmi

from Mumbai, Maharashtra

Oct 16, 2019

Faulty Engine, wiring issue, choke Problam, Engine reas seting

HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We would like to investigate the issue. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: Hero moto cop

Not satisfied gaadi lete wqt 5 saal ki warnty di ab use itni nhi aati to regular service nhi ho pai hero service center me baaki work to hero services center me hi karvaya he hero company ki jimedaari he ki vo engion repir kr ke de warranty period me gaadi li hue 3 yr hi hue he ye company difuld he chali hui bhi 15000 km he company ki responsibility he ki warranty me work kr ke de request id[protected]

Oct 16, 2019

Complaint marked as Resolved

No reply hero moto cop

Hero MotoCorp customer support has been notified about the posted complaint.

Oct 18, 2019

Updated by Harish shrimali Hero customer ko 5 year engine warranty de raha he to engion repair krke dena chahiye 15000 km hi running hui he aur 3 year hi hue he gaadi purches kiye gaadi itni use nhi aati to serives hero services pr regular nhi kra paye aur ye 15000 km pr engion problem hero company default he warranty period khtm ho jata to me is baat ko samjta ye to customer ke saath dhoka he Request id[protected]

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HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We regret the inconvenience caused to you. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: No 7, Nayagam Street, Raja Avenue, Sivagamy Nagar, Medavakkam, Chennai 600100, Chennai, Tamil Nadu, 600100

I had ordered a bike (Passion pro) on oct 5th and i am not given any update on what happened on the bike. I had made the full payment and still not getting an update on whether the bike had got registered or the date in which i will receive the bike.

I am surprised on the way a first class bike company has been treating the customer especially when i have made teh full payment and also after multiple reminders

I will never recomment or appreciate the velachery showroom based on the response i get from them

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A

Ankit khandeleal

from Mumbai, Maharashtra

Oct 15, 2019

My bike slender plus rj29ss8345 from last 2 service break shoe was damaged and 280 rs charge from me. Company items quality is very poor this statement was said by service center manager what will I done.

delivery of a new bike - Comment #3560911 - Image #0

HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We would like to investigate the issue. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

Ashwin Mano's [Complaint's author] reply, Oct 10, 2022

This issue was never resolved and never attempted as well.
Poor customer service. We can might as well destroy the Velachery office as I have been the same feedback about the Velachery Moto corp. The bike is useless.
Registered mob # 9790981949
Email ID: [email protected]

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Address: Panchwati, Udaipur, Rajasthan, 313001

Sir mene manama motors opposite b. N collage udaipur se hero duet june 2018 me kharidi
Or ek sirvice mene manama motors sec 5 udaipur se krwa baki ki sari service time to time royal motors panchwati udaipur se krwai hai
Or last service k time unhone gare box me oil ni dala bhul gye jisse gare box me aawaz aane lagi thi toh 10 din baad wapas gadi le gaya usme oil dalwaya
Or headlamp dalwaya kiske kuch din baad he gadi raaste me chalte chalte bnd pd gyi jo wapas start nhi hui toh aaj wapas royal motors me di hai jo abhi tak sahi nhi hui hai me bhot pareshan hu ki 1 saal me gadi me etni bdi problem kese hai

Ummed singh naam se gadi hai
Chassis no. Mbljfn025j4f00394
Engine no. Jf33acj4f00259

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HeroMotoCorp

from Delhi, Delhi

Oct 21, 2019

Dear Sir,

We regret the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: Kankroli, Rajsamand, Rajasthan, 313324

Sir mene hero maestro edge scoty purches ki chittorgarh se ab me rajsamand rahta hu scoty ki services kaafi time se akasha ganga motor se krva raha hu but engion me problem ho gyi akash ganga rajsamand services center gya to bola gya ki jaha se purches ki Scotty vahi engion repair hoga company ki warranty engion ki 5 yr ki hoti he aur kahi bhi repair krva sakte he hero services center me scoty.number rj 09 sy 2334 plz help

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G

Guptasagar

from Mumbai, Maharashtra

Oct 14, 2019

Maine 1 October ko new hf deluxe purchase kri thi aur aaj date hai 12 October 2din se meri bike self start nhi ho rhi kis quality ki battery deti hai aapki company jawab chahiye mujje

dealer not support - Comment #3558722 - Image #0

HeroMotoCorp

from Delhi, Delhi

Oct 14, 2019

Dear Sir,

We are sorry for the inconvenience caused. We have notified your complaint[protected] to our team and they will be in touch with you.

Regards,
Team Hero MotoCorp

P

Prasanta Ray

from Mumbai, Maharashtra

Oct 14, 2019

This is to inform you that I purchased hero maestro edge on 21 july 2019. as of now i have not received my number plate and RC. have attached RC status as of now.

dealer not support - Comment #3558812 - Image #0

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Address: Showroom at Kankarbagh Patna, Patna, Bihar, 800016

I have paid for my pleasure plus accessories vide recipt no 10201bj19p6807 from showroom of chandan automobile kankarbagh patna where i was manhandled and threatened by store keeper staff. He gave ck my invoice receipt snatched the seat cover mat and excelerator cover and told me to left the showroom otherwise he will beat me. Around 1pm i left the showroom without any accessories and i was being cheated with rs 2285/. All this incident are captured in cctv

+2 photos

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HeroMotoCorp

from Delhi, Delhi

Oct 14, 2019

Dear Sir,

We are extremely sorry for the trouble caused. We have notified your complaint[protected] to our team and they will be in touch with you.

Regards,
Team Hero MotoCorp

R

Rawat jai

from Mumbai, Maharashtra

Oct 14, 2019

I have purchased Motorcycle from Kanha motors civil lines allahabad.I have been fasing heating problemb continues.
I went to the showroom to tell about my problem but I was returned after saying a common issue..
This small problem is getting bigger.

M

Md Ajmat Hussain

from Delhi, Delhi

Oct 14, 2019

Sir I servicing the motorcycle today detail problem raise but no any problem solve and taken amount about 409 .three points raised only one points will be solved.I talk then reply our every problem solved .please why could be agree that free service.

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Address: At -janal, po - Janal, Dist - khurda, Khordha, Odisha

I have purchased bike from hero company last 6 month, i complete third service that time i told the problem in the technician. Problem is whenever i drive the bike 50 km speed the total body was vibrating. And also jumb the humps that time creat a sound in fornt side. The mechanic told me the problem sloved but same problem in found the problem didn't sloved.
Service date -25/07/19
Showroom name - gagan bike
Resisted mobile no -[protected]
Bike no - od 02ah 7216

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HeroMotoCorp

from Delhi, Delhi

Oct 14, 2019

Dear Sir,

We regret the inconvenience caused to you. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: 94 Jyoti Nagar kolkata, Kolkata, West Bengal, 700074

Respected sir/mam

I am prodyat kumar das, physically semi handicapped person. And i am using hero meastro edge vx. My bike has a electrical fault issue and now my is in vinline service centre baguiati kolkata.

Since 29th sept due to wearing harness, part no-32100aaw001 unavailability service center unable to give bike. Why such things happen with me?

I need immediate action from your end as i am totally dependent on my bike.

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HeroMotoCorp

from Delhi, Delhi

Oct 14, 2019

Dear Sir,

Apologies for the unpleasant experience. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

V

Vimlesh Jaiswal

from Mumbai, Maharashtra

Oct 14, 2019

UP70EE5173 Super Explender was purchased on Finance 16 months ago From Saraswati Motors Chowk Allahabad.
Problem-1- Gas formation in petrol Tank and water enters during rains despite 5 Services;
2- Bike stops frequently while travelling.

Kindly direct me accordingly to ensure Complete & Permanent Solution of these faults.

A

Arjun Godara

from Mumbai, Maharashtra

Oct 14, 2019

दोनों सोकर टूट चुके हैं

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Address: Near madhyamgram choumatha, w.b., 700129

I have deposit my vechile at madhamgramm, north24parganas, collar wb at 900 am on 12/10/19. As per sl no. 26.
In this regard, supervising manners said, i will take my scuity 0100pm today.

But i received my scuity mastreo, then sl. No. 27 and other bikes &etc has already been completed.

My servicing no. Jump and avoid.

Second time face same problem at this service centre.

Hero MotoCorp customer support has been notified about the posted complaint.

Oct 12, 2019

Updated by koushik h kundu Why conspiracy

Oct 12, 2019

Updated by koushik h kundu Very suffer this moment for conspiracy this hero service centre, Madgyamgramm, wb.

Oct 12, 2019

Updated by koushik h kundu Please complience please

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HeroMotoCorp

from Delhi, Delhi

Oct 14, 2019

Dear Sir,

We regret the trouble caused. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: Thodupuzha, kerala, Idukki, Kerala, 685586

I have purchased a new hero duet scooter on 1/10/2019 (Sreeja saji, thannickal, karimkunnam) and delivered to my home on 5/10/2019. The handover of the scooter made with our absence. I have seen only the scooter on 6/10/2019. At the time of checking the following defects are noted.
1. The colour of all fibber parts changes black to gray and white
2. Body colour of engine changed
3. Scratches and rust are seen in the metal parts (Side stand, center stand etc)
4. Rust are seen in the side rim, bolt and nuts, springs and underside of the body.
So totally it is not a new one. So i request to exchange the scooter
Now the dealer not willing to exchange or return money

+5 photos

Oct 11, 2019

Complaint marked as Resolved

Hero MotoCorp customer support has been notified about the posted complaint.

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Bhupesh Pratap Singh

Feb 8, 2020

I am facing the same problem with Hero HF Deluxe. Have your problem is solvy.

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