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Hero MotoCorp Complaints & Reviews

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Updated: Dec 12, 2025
Complaints 6265
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257
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Bad 😕 It seems that Hero MotoCorp has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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P
Prodyat
from Kolkata, West Bengal
Oct 12, 2019
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Address: 94 Jyoti Nagar kolkata, Kolkata, West Bengal, 700074

Respected sir/mam

I am prodyat kumar das, physically semi handicapped person. And i am using hero meastro edge vx. My bike has a electrical fault issue and now my is in vinline service centre baguiati kolkata.

Since 29th sept due to wearing harness, part no-32100aaw001 unavailability service center unable to give bike. Why such things happen with me?

I need immediate action from your end as i am totally dependent on my bike.
Hero MotoCorp customer support has been notified about the posted complaint.
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Dear Sir,

Apologies for the unpleasant experience. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp
Reply
UP70EE5173 Super Explender was purchased on Finance 16 months ago From Saraswati Motors Chowk Allahabad.
Problem-1- Gas formation in petrol Tank and water enters during rains despite 5 Services;
2- Bike stops frequently while travelling.

Kindly direct me accordingly to ensure Complete & Permanent Solution of these faults.
Reply
दोनों सोकर टूट चुके हैं
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    K
    koushik h kundu
    from Mumbai, Maharashtra
    Oct 12, 2019
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    Address: Near madhyamgram choumatha, w.b., 700129

    I have deposit my vechile at madhamgramm, north24parganas, collar wb at 900 am on 12/10/19. As per sl no. 26.
    In this regard, supervising manners said, i will take my scuity 0100pm today.

    But i received my scuity mastreo, then sl. No. 27 and other bikes &etc has already been completed.

    My servicing no. Jump and avoid.

    Second time face same problem at this service centre.
    Hero MotoCorp customer support has been notified about the posted complaint.
    Oct 12, 2019
    Updated by koushik h kundu     Why conspiracy
    Oct 12, 2019
    Updated by koushik h kundu     Very suffer this moment for conspiracy this hero service centre, Madgyamgramm, wb.
    Oct 12, 2019
    Updated by koushik h kundu     Please complience please
    View replies
    Dear Sir,

    We regret the trouble caused. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

    Regards,
    Team Hero MotoCorp
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      S
      Saji TK
      from Kizhake Chalakudi, Kerala
      Oct 11, 2019
      Resolved
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      Resolved

      Address: Thodupuzha, kerala, Idukki, Kerala, 685586

      I have purchased a new hero duet scooter on 1/10/2019 (Sreeja saji, thannickal, karimkunnam) and delivered to my home on 5/10/2019. The handover of the scooter made with our absence. I have seen only the scooter on 6/10/2019. At the time of checking the following defects are noted.
      1. The colour of all fibber parts changes black to gray and white
      2. Body colour of engine changed
      3. Scratches and rust are seen in the metal parts (Side stand, center stand etc)
      4. Rust are seen in the side rim, bolt and nuts, springs and underside of the body.
      So totally it is not a new one. So i request to exchange the scooter
      Now the dealer not willing to exchange or return money
      +5 photos
      Oct 11, 2019
      Complaint marked as Resolved 
      Hero MotoCorp customer support has been notified about the posted complaint.
      View replies
      I am facing the same problem with Hero HF Deluxe. Have your problem is solvy.
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        D
        Dharmeskumarlodhi
        from Indore, Madhya Pradesh
        Oct 11, 2019
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        Address: Jivanjyoti sagair Kuti, Pithampur (Dhar) m.p., Dhar, Madhya Pradesh, 454775

        Abhishek hero agency sagor kuti pithampur dhar mp. Se mai mahina 2018 mein bike passion pro chechis number mblhar10bsghk17435 purchase ki thi jiska mujhe rc card original bill abhi tak nahi diya gya rto mein bike register nahi hui mera name dharmesh kumar lodhi jabalpur mp. Se hu mobile number [protected]h & hero motocorp se nivedan hai ki abhishek hero agency se nirakaran karvane ki kripa karen thank you
        Hero MotoCorp customer support has been notified about the posted complaint.
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        Dear Sir,

        We would like to investigate the issue. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

        Regards,
        Team Hero MotoCorp
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          S
          Shilpapravi
          from Tumkur, Karnataka
          Oct 11, 2019
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          Address: SS NAGAR, PERUMANALLUR,TIRUPUR, 641652

          I've bought hero destini 125 on 27th february 2019 from sudhan motors, perumanallur. And its been 9 months i am riding the vehicle. Its getting off while riding and i given to service at sudhan motors, perumanallur, from where i bought the same. They found the engine mistake and its not been rectified yet. Three days back i have met with an accident due to the same. The vehicle gets off while riding. I need an answer for this. How the engine will be in trouble in just nine months??? If you are not responding means, i will face this issue legally. I have all the documents including the service. Regards, praveen
          Hero MotoCorp customer support has been notified about the posted complaint.
          View replies
          Dear Sir,

          Apologies for the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

          Regards,
          Team Hero MotoCorp
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            S
            Sahla26
            from Mumbai, Maharashtra
            Oct 10, 2019
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            Address: Globe Automobiles, ramgarh, Jharkhand, Ramgarh, Jharkhand

            Facing much problems in motor start in the day to day life, after every 15 days we have to call the service centre for help. Every time when we go for some ride, it never starts when i stop the bike.
            I don't know how to deal with it.
            From 2nd month after purchase of this bike i am facing very much problem.
            Please solve this issue.
            Every time the executive come and what they check we dont know, just they come for time pass, and not giving us the better solution.
            +1 photos
            Hero MotoCorp customer support has been notified about the posted complaint.
            Oct 11, 2019
            Updated by Sahla26             I purchase passion pro bike purchase dated 27.12.2018. But this bike always shows disturbing me from 2nd month of purchase for starting problem, auto stop running time etc for riding. After this today 8.10.2019 automatic breakdown on road with my luggage at time of riding. How can i do at present. Please solve my issue. My ph no is [protected] Jharkhand.
            Bike purchased from Globe Automobiles, Ramgarh, Jharkhand.

            Oct 18, 2019
            Updated by Sahla26             Still waiting for the response...
            View replies
            I purchase passion pro bike purchase dated 27.12.2018. But this bike always shows disturbing me for starting problem, auto stop running time etc for riding. After this today 8.10.2019 automatic breakdown on road with my luggage at time of riding. How can i do at present. Please solve my issue. My ph no is [protected] Jharkhand.
            Bike purchased from Globe Automobiles, Ramgarh, Jharkhand.

            i am complaining about the hero honda project - bike passion pro - Comment #3557175 - Image #0
            Reply
            Dear Sir,

            Sorry that we gave you a reason to be upset with us. With respect to your complaint[protected] raised via Call Center. Our team is already working on your concern and will call you back to share an update.

            Regards,
            Team Hero MotoCorp
            Reply
            Sahla26's [Complaint's author] reply, Oct 15, 2019
            Hi Team,

            Still waiting for the response...
            Not getting any help from your end, we are facing problem from 2nd month of purchase.
            It seems to be the manufacture defect and all this fault of Hero company as they sold their defective product to the customers and the customers have to pay for this.
            Why don't you connect to the Globe Automobiles- The so called Franchise of Hero company, ask them to resolve this issue otherwise they have to pay for it.

            Very Disappointed,
            Sahla Khanam
            contact-9835723156
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              B
              BHAGIRATHI KHUNTIA
              from Mumbai, Maharashtra
              Oct 9, 2019
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              Address: Qrs NO 3R(S)45,UNIT8,OUAT COLONY,BHUBANESWAR, Khordha, Odisha

              Purchased hero pleasure-ibs from rohan auto riders bhubaneswar on 08.03.2019.
              Engine no-jf16egjgm05856
              Chasis no-mbljfno32jgm05540
              Name gayatri biswal
              Vehicle no-od33w5630
              Cell[protected]
              Complaint-leakage of oil thru overflow pipe since last three months. Vehicle given to
              Dealer for check up, but temporarily leakage stopped and started. It may be manufacturing defect.
              Hence request you to resolve the issue or else take back the defective vehicle.
              Hero MotoCorp customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              Apologies for the unpleasant experience. We have notified your complaint[protected] to our team and they will be in touch with you.

              Regards,
              Team Hero MotoCorp
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                S
                Suvendu Sahu
                from Mumbai, Maharashtra
                Oct 8, 2019
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                Address: 758013

                I am anju sahu. I had purchase a two wheeler (Glamour 125) on 11.7.2011. I had completed 2nd service. Today when i ride the bike the chain broken it self on the road and dealer point is 10km away. So when i open the chain cover i found the chamber also damaged partially. What can i do and what type of vehicle hero is producing. Chan also damaged. So change my chamber and chain at your end otherwise i make a consumer case against you. Delear mobile is not working today. I had tried to contact but failed. Sotake necessary action. If you want then i send the photographs.
                Regards
                Anju sahu.
                Hero MotoCorp customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                We regret the inconvenience caused to you. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                Regards,
                Team Hero MotoCorp
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                  S
                  skmeenabhadrajun
                  from Mumbai, Maharashtra
                  Oct 8, 2019
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                  Address: Bhadrajun, 307029

                  Sir,
                  Meri bike ko liye hue do mahine ho gye h or abhi tak meri bike ka side cover nhi la rhe h. Me kahi bar vaha jakar bola par vo do din har bar bata rhe h,
                  Mujhe jald se mera cover mil jana chahiye
                  Ye bhadrajun me dukaan h ambika motors bhadrajun
                  Mere baar baar jane par koi bhi response nhi mil rha h meri complaint ho jani chahiye iska mujhe jald se jawab mil jana chahiye
                  Plz tell me
                  +1 photos
                  Hero MotoCorp customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Sorry to hear about the trouble you faced. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                  Regards,
                  Team Hero MotoCorp
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                    S
                    Senthil Nathan Ganesan
                    from Mumbai, Maharashtra
                    Oct 7, 2019
                    Resolved
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                    Resolved

                    Respected sir/madam,
                    I made online insurance of my bike hero hf deluxe jh-22-c-1003 at www.icicilombard.com and my transaction id is heroil[protected] for the amount of rs 1965.00/- which is paid on 19 may 2019 through icici bank credit card. But still i am not receive the document of vehicle insurance policy.
                    And because of this, the police department has done my challan too.
                    Because of this, i have faced economic and mental problems.
                    Please send my insurance copy
                    Oct 7, 2019
                    Complaint marked as Resolved 
                    I received email from [email protected] dated 19 may 2019 1:17pm. For the conformation of amount received. And it contains transaction id. Dear Mr SENTHILNATHAN G, Congratulations!! Your Transaction Is Successfull with Transaction ID HEROIL2019051900089760 For Amount Rs 1965.00/- Thank you for allowing us to serve you for another year. * Insurance is a subject matter of solicitation. ** This is an auto generate response to confirm that your premium has been received and policy will be provided shortly on your registered e-mail. *** Please use the above mentioned transaction id for any future communications.
                    Hero MotoCorp customer support has been notified about the posted complaint.
                    View replies
                    My name bant singh my motorcycle hf deluxe engine problem 12/2015 model
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                      M
                      Mseqbal
                      from Delhi, Delhi
                      Oct 6, 2019
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                      Address: ANPARA SONBHADRA UTTAR PRADESH 231225, Sonbhadra, Uttar Pradesh

                      I bought a glamor bike from ratan lal auto dalton ganj jharkhand on 31 january 2019. But from 20 august 2019, the carburetor of the bike started having problems. After that, i came to the nearest hero's service center, anand hero motor, kashi more anpara, sonbhadra uttar pradesh pin-231225 i went many times but no response was given from this heros service centre but during this time i also complained about it in hero toll free number [protected] but they have not taken any action till now. Please try to get it done. Thank you
                      Hero MotoCorp customer support has been notified about the posted complaint.
                      Oct 07, 2019
                      Updated by Mseqbal                       My glamour bike Reg no is JH03W9137
                      View replies
                      Dear Sir,

                      We regret the inconvenience caused to you. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                      Regards,
                      Team Hero MotoCorp
                      Reply
                      Dwar sir, i took Hero Xpulse 200 T on july 6 and stil i did not got a permanent number plate from show room, Already i have submitted my Number to showroom..
                      Reply
                      Mene 29.07.2018 me gadi li total 4300 km chali hai sarvice me bolta hai ki 2400 rs lagana padega agency valo ne paise bhi leliye or gadi or kharab karke dediya jabki gadi guarantee me hai maine hero me complen bhi kiya koi khich nahi kar raha
                      Reply
                      Pintu Vermafmg's reply, Oct 1, 2019
                      Resolve kaise dikha raha hai
                      Sir mere bike ki timing chain awaaj krne lggi h abhi 2 month huyy h bike liye or petrol k uper wala cover bhi speed jada krne pr khadkne lgg jata h ye kya reson h 2 month m ye haal ho gya isko jaldi se jaldi repair krwao
                      Reply
                      I purchased my passion pro on 3 sep 18..it was smooth at after 1month. But after a month it get problem of starting at morning and 3 to 4 days stand on it take time 5 min of kicking everday..
                      I seviced my bike 6 or 7 times in hero serivce center but problem often get..
                      I purchased bike from ratlam and riding in indore
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                        A
                        amanrocks92
                        from Dehra Dun, Uttarakhand
                        Oct 6, 2019
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                        Address: Ram naumi street CHANDAUSI, Sambhal, Uttar Pradesh, 244412

                        Dealers are not ready to take payment through paytm inspite of the fact that hero is giving offers on paytm payment. They are saying that please give them cash only. They even do not know about this offers and they have put the hoardings and ads on their showrooms but don't have knowledge regarding payment through paytm. I have even gone to moradabad district but same problem everywhere.
                        Hero MotoCorp customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        We regret the unpleasant experience. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                        Regards,
                        Team Hero MotoCorp
                        Reply
                        My name manoj singh Maine 22, 7, 19 ko hero hf delux i3s liya tha meri gadi ki pahli service thi to inhone bina washing kiye hai bike de di jab maine bola to in logo ne kaha ki mere yaha washing nahi ki jati
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                          A
                          Amit Dhull sonu
                          from Mumbai, Maharashtra
                          Oct 6, 2019
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                          Address: VPO-KHAWA BHARIWAS, TEHSIL-TOSHAM, DISTRICT-BHIWANI, 127043

                          Sir
                          I have bought mastero edge scooty on 14feb 2018 but within one year its battery stop working and wthin next six months it started to consume engine oil also and now due to lack of engine oil its engine ceases. I request you to solve my problem or stop production of such a bad quality vehicle so that a poor man doesnot suffer such a huge loss that i sufferred.
                          Hero MotoCorp customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          We would like to investigate the issue. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                          Regards,
                          Team Hero MotoCorp
                          Reply
                          I have bought new Scotty Destini 125 from AKT Automobiles dealer (Port Blair) on date 10th April 2019 and Registration date 15th April 2019. Reg No- AN01P1142.
                          Facing self-start issue after 15 days buying of new hero moto corp destiny 125. last 5 month, I have reported self-start issue 4 times but issue is still there and technician has no clue
                          Reply
                          I purchased 2 month ago hero splendor plus from prathmesh auto khopoli dist:raigad pin 410203
                          But in new bikes many issues and when I visit to service center they everytime asking me charges now what I do
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                            H
                            Harry Suresh
                            from Hyderabad, Telangana
                            Oct 5, 2019
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                            Address: Rs road Nandyal, Kurnool, Andhra Pradesh, 518501

                            I complaint about the back side shock absorber. It is damaging the chain cover while moving, which should not be correct. This complaint was lodged yesterday when i went for the first service to my bilke. Service center staff not cleared my problem, when i checked the bike, the problem is being same. That dealer staff is not behaving well with the customers. They will tell simply "this is company problem" so we can't repair it. Who will slove my problem.
                            Hero MotoCorp customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            We regret the trouble caused. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                            Regards,
                            Team Hero MotoCorp
                            Reply
                            I have purchase new bike 6 month ago..it's much technical issues .I am very suffered so much .
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                              Z
                              ziaul03
                              from Kolkata, West Bengal
                              Oct 5, 2019
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                              passion pro i3s model

                              Address: 700039

                              I am using my hero passion pro i3s model since 2017 and facing some problems
                              1) the main problem was chain spocket its very badly sounding i am repairing but again it will remain same.
                              2) bike was not taking the self start while it was in 1st or 2nd gear.
                              3) sometime i3s switch not working properly sometimes bike was in idle mode the engine were is remain on on mode...

                              Please see this type of issue...
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                              H
                              HARSHIT RAJ PATHAK
                              from Darbhanga, Bihar
                              Oct 5, 2019
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                              Address: Vill+Po-Balthari Ps-kuchaikote Dist-Gopalganj(Bihar), Gopalganj, Bihar, 841503

                              मेरा नाम हर्षित राज पाठक और बिहार के गोपालगंज का रहने वाला हु मैंने इसी सोमवार[protected] को गोपालगंज के श्री गोपाल हीरो जो हीरो मोटरसाइकिल का एजेंसी ह वहाँ से passion pro 100 cc मोटरसाइकिल खरीदा लेकिन अभी तक मेरे मोटरसाइकिल का इन्सुरेंस नही किया गया है
                              और मैं एजेंसी में जा रहा हु तो बतमीजी के साथ बात किया जा रहा है अब बताइये मैं क्या करूँ
                              और बिना इन्सुरेंस के गाड़ी कैसे चलाऊ मैं परेशान हो चुका हूं
                              Engine no... Ha10ackhe52710
                              Chessis no... Mbchaw012khe67651
                              Color - balack/silver
                              Service book no. 160978
                              Key no.2733
                              +1 videos
                              Hero MotoCorp customer support has been notified about the posted complaint.
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                                N
                                Nitesh Singh Rawal
                                from Gurgaon, Haryana
                                Oct 5, 2019
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                                I want to know, i am buying hero maestro 125. Dealer is adding incidental and delivery charges apart from ex showroom price.
                                Is this charges beared by customer or dealer overcharging? Ex showroom price is 63000/ and incidental & delivery charges 750 approx added by dealer and says it is mandatory. Is it legal or illegal?
                                I took quotation from other hero motocorp dealer they didn't add that incidental charges.
                                Hero MotoCorp customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                We would like to investigate the issue. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                                Regards,
                                Team Hero MotoCorp
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                                  amitkr1
                                  from Hamirpur, Uttar Pradesh
                                  Oct 3, 2019
                                  Resolved
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                                  Resolved

                                  Address: Hamirpur, Uttar Pradesh, 210507

                                  महोदय Hero duet number UP91M0910 का रेगुलर सर्विस कराने के बाद भी लगभग इंजन में कोई न कोई खराबी बनी ही रहती है।गाड़ी खऱीदने की तारीख से अब तक 2 साल हो गए है जिसका इंजन एक बार हीरो एजेंसी राठ हमीरपुर में बनवाया भी जा चुका है।इंजन दोबारा ख़राब हो गया है।
                                  इंजन बार बार ख़राब होने के कारण अत्यधिक परेशानी होती है अतः महोदय से निवेदन है कि गाड़ी का इंजन बदलवाया जाये।
                                  Oct 8, 2019
                                  Complaint marked as Resolved 
                                  सर मैंने गाड़ी अवतार एजेंसी मेंजमा कर दी है उन्होंने मुझसे कहा है कि जल्द से जल्द गाड़ी बनाकर दे देंगे
                                  Hero MotoCorp customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  We highly regret the inconvenience caused. We have notified your complaint[protected] to our team and they will be in touch with you.

                                  Regards,
                                  Team Hero MotoCorp
                                  Reply
                                  amitkr1's [Complaint's author] reply, Oct 8, 2019
                                  सर दिनांक 08.10.2019 को गाड़ी( Duet UP91M0910 ) को अवतार एजेंसी भरुआ सुमेरपुर में जमा कर दिया है एजेंसी वालो ने कहा है कि जल्द से जल्द गाड़ी बनाकर दे दिया जायेगा I
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                                    8
                                    8989968410
                                    from Mumbai, Maharashtra
                                    Oct 3, 2019
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                                    मेरे द्वारा क्यूट हीरो की गाड़ी ली गई तीन बार गाड़ी मैं आज के चक्के में हवा कम होने के कारण शिकायत की गई तथा एजेंसी के द्वारा पुराना टायर लगाकर गाड़ी वापस की गई तथा एजेंट के द्वारा बदतमीजी की गई तथा बार-बार गाड़ी में प्रॉब्लम आ रही है एजेंसी के द्वारा कोई भी सहयोग नहीं किया जा रहा है आता सहयोग करने का कष्ट करें तथा चक्के को नया लगाने का कष्ट करें प्लीज
                                    Hero MotoCorp customer support has been notified about the posted complaint.
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                                    Dear Sir,

                                    Apologies for the unpleasant experience. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                                    Regards,
                                    Team Hero MotoCorp
                                    Reply
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                                      A
                                      arsu21
                                      from Lucknow, Uttar Pradesh
                                      Oct 2, 2019
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                                      I purchased a new bike from gupta automobile kasia road padrauna kushinagar uttar pradesh on 13 aug 2019. Till date dealer didn't processed the registration process of my bike hf deluxe ibs.
                                      In this time period when i asked him about registration he tell me lie that he had processed the registration process and i will got registration no within a week.
                                      The dealer is doing irresponsible, unprofessional,
                                      And fraudulent activity so kindly cancel the dealership of such dealer.
                                      Cash memo receipt enclosed.
                                      Thanks and regards
                                      Arjun singh
                                      +2 photos
                                      Hero MotoCorp customer support has been notified about the posted complaint.
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                                      Dear Sir,

                                      Sorry that we gave you a reason to be upset with us. We have notified your complaint[protected] to our team and they will be in touch with you.

                                      Regards,
                                      Team Hero MotoCorp
                                      Reply
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