Hero MotoCorp Complaints & Reviews

Address: Mahendra nagar 4 indira nagar, Morbi, Gujarat, 363641

Mene hero bike kharidi or 2moth me kalech vayar tut gaya me showroom gaya showroom wale bole nai hoga charge lagega kiyu automatic tut ne bhi charge kiyu to nai bike lene ka matlab kiya jo hamm aise aise kharche 2mahine me aajaye or no2 us bike ki break jaam ho gay i showroom wale bole iska bhi charge lagega aisa kiyu to aap nai bike kiyu bechte ho second becho nai bike nikal do

Me ye complen, gujrat, city morbi2, kar rahahu mene bike fines karvai he meri bike repair free me nai hoti tab tak payment nai hoga dhany vaad

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HeroMotoCorp

from Delhi, Delhi

Sep 24, 2019

Dear Sir,

Apologies for the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: Wz 365 a basai dara pur, New Delhi, Delhi, 110015

Sir iam ankush from delhi my co. No.[protected]
Maine 2016 feb mai mestro scooty lii 2017 mai engine problem ke karan company ne thk ki uska baad 2 saal baad fr se scooty ke engine problem h but ab service station waale thk krne ko manaa kr rhe h pls sir help kro maine start se saari bike scooty hero ki li h but aap mujhe bich mai problem mai nhi chod skte h

Hero MotoCorp customer support has been notified about the posted complaint.

Sep 16, 2019

Updated by C S Vlogs Sar mera naam Ankush hai main Delhi mein rahata hun West Delhi Ramesh Nagar near Basai Darapur Mera pin code 1100 15 mera contact number hai[protected] February mein Hero Maestro edge liya tha service mein company mein hi Karva raha tha 2017 Mein usmein engine ka problem I Tu Mujhe yah Nahin bataya the engine Mein Kaam Kya Kiya but meri Scooty ka ek sal ke andar engine khul gaya aur uske bad Mein regular 2018 Tak apni scooty ki service service station Mein Hai karvata tha but Kafi time Se Meri Scooty ghar mein khadi hai Jiska service mein company mein nahin kar pa Raha Aur meri Scooty Mein Dobara complaint a Gaya hua na selfie Le rahi hai aur na Hi Meri Scooty pickup de rahi hai tu Malik 3 Sal mein meri gadi ka double engine full raha hai to Sar main isase pahle Bhi Main Hero ki Splendor liye Super Splendor Hero ki main hun Talati Hero ki main Masta purane wala Hero ka Mange mastarwa HD a to sach mein aapki company ke use kar raha hun to aap mere ko bich Mein Aisa Nahin Chhod Sakte na to company ke service station Ke Jo manager hai unhone kaha ki Hamara engineer check Karega aap service hamare pass se nahin Karva Rahe To Ham isko theek nahi karenge engineer Bata payega iss ko theek Karenge ya nahin to Sar main aapse request karta hoon please meri Scooty ko Engine Ki problem ko theek kar Jaaye main aapse Yahi ummid karta hun main aapka bahut accha consumer hun jismein aapki company ke Char char two-wheeler use Kiya aur abhi bhi main aapka Ek two-wheeler use kar raha hun to please Sar Mujhe aapke need hai mujhe aapki jarurat hai aur mere ko jald se jald reply kijiye please

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HeroMotoCorp

from Delhi, Delhi

Sep 17, 2019

Dear Sir,

We regret the inconvenience caused to you. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Abhimaahi

from Mumbai, Maharashtra

Sep 17, 2019

Unable to start my bike take action otherwise I'll.

Your faithfully customer
Abhishek singh
+91 [protected]

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Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

Dear sir,

I was made service of my scooty on dated 05th aug. 2010 at amar moter silvasaa, at the time of delivery i was found that even no proper washing is done by service engineer, then i complained to service engineer, he told me "isse jyada kuchh nahi ho sakta"
After service of scooty following observation is found;
1. Avarge of fuel is getting down from 42km/ltr to 34 km/ltr.
2. No any request is attend by service engineer.
3. Getting spark plug issue on dated 25th aug. Same as convey to complain center, but no any action take by him.

Excepted service i am still waiting for registration certificate of vichele.

Regards
Kamal nayan dwivedi
[protected]

Hero MotoCorp customer support has been notified about the posted complaint.

Sep 15, 2019

Updated by Kamal Nayan Dwivedi Date is 05th Aug 2019

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HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

Apologies for the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Vaghani Prathmesh

from Mumbai, Maharashtra

Sep 17, 2019

Mene gadi service me diya tha. Gadi me nytrozen ka nahi bola tha fir bhi nytrozen bhar diya, oil Badal diya 1 lamp ki jagah 2 2 lamp Badal diya or charge vasul RAHE hai

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Address: Bikaner, Rajasthan, 334001

I have done servicing of my pleasure (Up32gf5470) on 07 sep 19 at karan motors, bikaner. A feed back was asked by service centre on 09 sep 19 for which i gave positive response but till then scooty was not used as it is used by my wife. I went out of station on 09 sep 19. On 10 sep 19 scooty was used by my wife. She found petrol had drained out. She reached for local repair near house. My wife was shocked to see the condition of scooty from inside. Service centre had just washed scooty from outside. I was charged for change of oil filter which was also not done. She made a call to sales manager mr kishan but no positive response came from him. Currently scooty is having starting problem. I have always done servicing from authorised centre but this type of response discouraged by me. Service centres like are defaming the name of hero motors.

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HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

We regret the unpleasant experience. We have notified your complaint[protected] to our team and they will be in touch with you.

Regards,
Team Hero MotoCorp

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H

Harendra rai

from Varanasi, Uttar Pradesh

Sep 17, 2019

Dear sir
we are purchased super splendor Dated 14/07/2019 from
U S Agrawal and co varanasi but R C Not found till today our battery is also not working
service center not given proper response kindly intervene in this matter

AYUSH RAI
[protected]

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Address: Drabhanga Road , Sipahpur BakhdI Post- Bikhanpur, Muzaffarpyr, Muzaffarpur, Bihar, 842001

Website: Hero Motocorp

Dear sir,
It's been three years since i took my bike, but it hasn't been done any registration by the company. I did not get any smart card from the hero motocorp. When i go to agency they speak me sir we will call you but no call comes. By the new rule of motor vehicle act if i get invoice by trafffic police who will pay?
So sir it's my humble request you to please resolve my problem.
Your's obedient
Umesh kumar yadav
Vill-sadatpur
P/s - kanti
Dist - muzaffarpur
Pin-843108

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HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

We highly regret the inconvenience caused. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: E-Shastri Nagar, Jodhpur, Rajasthan, 342001

Hi i am devender, yesterday i came in your store for the bike service your executive mr. Dharmender was denying for taking my bike he said to me we don't have staff due to ganesh chaturthi holiday so we could not done service today then i again requested your manager mr. Narayan now he agreed with me and thank a lot for giving me service good understand for my time importance but i am very disappointed with your charges amount which was charged in my bill because when i came last time in your store mr. Rana ram offered me joyride card and he said to me after making card when will you come next time you don't need to pay extra services amounts and you have to pay only fuel charge amount on that you will get 5% extra off. That's it but again i have paid same your formalities amount which was never discussed with me. I told your manager mr. Narayan ram same this thing and i request to him. That please remove your extra charge and refund me my joyride card. He directly deny that i could not give you. Kindly do the needful as soon as possible.

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HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

We would like to investigate the issue. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: Jalore, Jalore, Rajasthan, 343001

I gave my vehicle for service at sharda motors jalore on wednesday (10sept.) but they gave me back vehicle with delayed delivery firstly by 15 hours and second one they damaged boot (Dicky of scooty) light. I told them to repair it but they demanded for money despite the mistake is by their side and not attended my scooty for more than 2hrs after i told them for repairing. I heromotocorp service delivery totally disappointed me. When i told them that i would. Go to court for that issue then they attended my vehicle.

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nem kashyap

from Mumbai, Maharashtra

Sep 12, 2019

sir, 28/4/2019 ki date me splendor + bike li he shiva auto Gallery se abhi tak no aur RC nahi dea rahe he bike cash nikali he

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nem kashyap's reply, Sep 12, 2019

sangAm vihar police staion mangal bazar road new delhi 110062

HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

We regret the inconvenience caused to you. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: 217,pillaiyar koil street,grant lyon,redhills,chennai, Chennai, Tamil Nadu, 600052

This is to bring to your notice, that i purchase my hero pleasure on 16th july 2019 from sarathy motors, redhills, chennai-52. I paid money for extra fittings but almost 2 months gone footrest has not been given. I didnot receive my rc book & original insurance copy. They got a signature from customers as free helmet received without giving free helmet. The way they treat customers also not satisfying. Plz take necessary action.

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HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

Apologies for the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: 411 pareer selvam St, Kaveripattinam, Krishnagiri, Tamil Nadu

I purchased destine bike last two months back at kaveripattinam (Dealer), krishnagiri dt. All payment are settled, rc book and keys also given, 1st service done on 25july19. On the first time purchased without side stand sensor, but they are promised with 1 one week we complete the job without any cost. But till now the sensor is not fitted and they asking 400 rs extra and 2nd service asking 750 rs extra for oil service. This type of dealer is spoiled your hero image, they are rudely told to me we are not service your bike, you complain any where no problem. Ph [protected].

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HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

Sorry to hear about the trouble you faced. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: husainhanj, Lucknow, Uttar Pradesh

Hii..My name is Pooja Kochhar and i am from Lucknow...I have purchased hero pleasure plus from Sunil auto services Husainganj Lucknow...Nw dere was some issue with the scooty so it was returned within 24 hrs with all the related documents...The manager assured us that the new product will be provided within a week...Nw it has been more than a month i have not yet received it...Kindly look into the matter nd provide me the scooty or refund me d amt...kindly address to this issue or else it will be moved to the consumer forum...!!

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HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

We are extremely sorry for the inconvenience caused. Please share your Registered Mobile number, and Email Id on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: Lenin Nagar, Chinsurah Station Road, Hooghly 712102, Hooghly, West Bengal, 712102

Hello team,

This is pratik mahanta and i have my less than one-year old bike (Hero achiever, 150cc). I went for my 4th free service on 8th sept 2019 (Sunday). I asked them to change the engine oil and told them about some problems to be fixed. I do not know if they have fixed those or not, but they have certainly created a new problem in my bike. I returnted home and put the bike on stand. The next morning i found that engine oil is dripping on the floor. I cleaned up the floor to watch if this happens again, and the next morning i saw the same thing.

Now, it is a fact that i stay outstation and cannot not come to my hometown every week. To fix this sort of things, i need to take my bike to the service centre again, or to a local bike mechanic. It's really painful and harrassing kind of thing.

The name and address of the service centre:
Hero sur motors (Service centre),
Dharampur, chinsurah, hooghly 712102,
Gstin - 19akaps2635p1zl

My vehicle details:
Chasis no. - mblkcs309hgg02067
Engine no. - kc10ejhgg02164
Regn no. - wb16 ax4042

The service invoice is attached here for your reference. Please consider this to be the 1st level of escalation and kindly help me to get this problem solved and this time i am not going to pay any money.

Regards,
Pratik mahanta

May 11, 2022

Complaint marked as Resolved

Resolved within a week. Thanks Consumer Complaints.

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HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

Sorry that we gave you a reason to be upset with us. We have notified your complaint[protected] to our team and they will be in touch with you.

Regards,
Team Hero MotoCorp

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Address: Srikakulam, Andhra Pradesh, 532421

Hi sir my name apparao today i go to venkatalakshmi honda showroom narasannapeta branch (Srikakulam)
I want to complaint about this showroom because of reckless behavior with me due to i gone to showroom for servicing on 6th september and servicing is done and i paid the entire bill but that showroom agent after 3days my servicing date he call me for that servicing amount is pending
Immediately i consulted that showroom but that showroom agent behavior is very rude and reckless response so plz take immediate reaction about my complaint. If you ask questions related to this complain contact me [protected]

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Address: B 401 , Kamal Green Leadf society , Pune, Pune, Maharashtra, 411024

Hi team,

My maestro which is bought from pune savya hero - mh12qx8204 was in running condition till yesterday dated 10th sept 2019 and today when i saw i was unable to start it with kick or self start. I called out savvya hero pune but there service centre was unable to help me as my home in approx. 9 km from there location. Such a pathetic service i have reicved, i cant even start my bike with local mechanic and its highly impacting my mobility as well.
This seems to be battery issue or something to do which is hampering and i am not getting right support. Please call me [protected] an escalate this.
Bike bought date 18th oct 2018.
Name : arvind adoni

Hero MotoCorp customer support has been notified about the posted complaint.

Sep 10, 2019

Updated by arvindmadoni Bike is not even 1 Year Old, bought bike in 18th Oct 2019

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arvindmadoni

from Pune, Maharashtra

Sep 10, 2019

My bike is at stand still, what is action HERO has taken ?

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HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

Apologies for the unpleasant experience. We have notified your complaint[protected] to our team and they will be in touch with you.

Regards,
Team Hero MotoCorp

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Address: Ashish motars sheopur, Glamour fi

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HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

We regret the inconvenience caused to you. Please share your Registered Mobile number, and Email Id on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: sohna road gaucchi ballabgarh, Faridabad, Haryana, 121005

Service was not that much
Scooty is producing annoying sound staff was not cooperative
They also threatened us to do anything against them
No reaponsible authority
Plzzz take suitable action
And also they ruined our time almost 4 hours not satisfied with work poor management and staff behaveour plzz take necessory action so that the customer’s fatih and believe about the brand hero
Remain intact
Thanku

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pk1007

from Mumbai, Maharashtra

Sep 10, 2019

Complain registered on dt 7/8/19 regarding issuing NOC for motorcycle Herohonda RJ20.12M7834, but till date no response received from GE countrywide.
Kindly look to matter on priority.
PK Sharma
C/o. Sh KK Pandey
GPO Shahdol (MP)
Pin- 484001

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M

macfil

from Rajkot, Gujarat

Sep 10, 2019

We Have Hero Bike Purchase for Bikes Automotive, Sanand, Ahmedabad, On Dated 06.06.2019 but Till Date Not Received RC Books And Vehicle Number.
we 10-15 Time Requested He Showroom but No positive Reply of his Staff.

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P

Prvn1126

from Delhi, Delhi

Sep 10, 2019

I serviced my vehicle on[protected] in Sakthi motor Tiruchengode. They didn't responded to my complaints. They charged me 440 rs and not worth it...

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Address: 111A/12, GT Road, Ashok Nagar, Kanpur - 208012, 208003

Hi team,

I am deeply stressed because my sister bought hero maestro edge in oct 2017 from kanpur. Since the first day two wheeler has been giving ignition problems. We have been to service center atleast 8-10 times in 1.5 years, where they just fix the issue temporarily but they have not been able to fix the problem. Rather they have started neglecting her.

She bought the two wheeler by her small household saving of 15 years. This is absolutely ridiculous and need your help. Below are the details of vehicle and dealer.

Vehicle model : maestro edge
Date purchased : 24 oct 2017
Dealer : 111a/12, gt road, ashok nagar, kanpur - 208012

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9001260297

from Mumbai, Maharashtra

Sep 10, 2019

Dear sir meri parchag karke 6month ho gaya hai mene bike servvice karne gaya to ussme injan me oil nahi dala to bike band ho gai

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S

swati ramola

from Meerut, Uttar Pradesh

Sep 10, 2019

We visited Honda showroom in dehradun niranjanpur savaali.staff was non technical they don't how to care and how to behave with customer. We were sorted there and they want lunch .and told us wait will come after lunch .one of staff depika.

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HeroMotoCorp

from Delhi, Delhi

Sep 16, 2019

Dear Sir,

We totally understand the inconvenience you are experiencing. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Dear sir/madam
Sir i purchased the bike in feb 19 of your company. I always preferred authorized dealer by last 3 services i am going to 'singh auto sales and service center' bakshi ka talab, lucknow.in each free service the dekar is compelling for nitrogen filling, filters change, spark plug without having any problems and without my permission they signing the permission performa and making bill lumsum of 500rs other than oil. They are asking for service charges and secondly i booked my 5th service online on 06 sep 19 i took by bike to service centre my bike was in queue after 5 bikes but people come after me and book their service after me and get their bike before me the dekar put me at 20th number because i refused for nitrogen filling. Is it compulsory.
Please take strict action against the dekar.
Thanks

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Choudhary Devilal Bhadala

from Varanasi, Uttar Pradesh

Sep 8, 2019

On today's service also they charged me for nitrogen filling without my prior permission and they did not fill it whereas they charged me and did not give any bill. They are compelling for the other charges in Free service like as washing charges, servicing charges etc. Very bad experience

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HeroMotoCorp

from Delhi, Delhi

Sep 9, 2019

Dear Sir,

We regret the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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S

Santu M

from Mumbai, Maharashtra

Sep 10, 2019

Very bad looking because the handle is very bad, ,
Bike looking best but handle is too dislike ðŸ˜‚ðŸ˜‚ðŸ˜‚ðŸ˜‚ðŸ˜‚verryyyyyyyyyyyyyyyyyyyyyyyyy badddddddddddddd,
Heromotocrop failed

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H

Harishpalveena

from Noida, Uttar Pradesh

Sep 10, 2019

Two month complete and more time I have purchased splendor but still not getting number plate and RC document. No any service provide. Two months complete but my vehicle is not in any service. Give me suggestions and solution of this problem..please act as fast as

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Address: Lucknow, Uttar Pradesh, 226022

My vehicle number up32gu0297. Service center - goel motors. Hero sales and service vikas nagar lucknow. I have given my vehicle for servicing last month. One months is also not completed after the service. Suddenly my vehicle was not working. It was not starting. I had gone to far place for my work and had to return by dragging the maestro edge of mine. Then i had shown it to local mechanic he said that the spark plug was defective. Then he had changed it. It's your responsibility to provide the vehicle after proper examination. I am paying an amount of rs. 360 around for just service. You are not doing it for free. But what the # service they are providing. I will never go to this service center again in my life and will suggest everyone not to go there.
It's my humble request to you please do something for me

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HeroMotoCorp

from Delhi, Delhi

Sep 9, 2019

Dear Sir,

We regret the inconvenience caused to you. We have notified your complaint[protected] to our team and they will be in touch with you.

Regards,
Team Hero MotoCorp

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Madhu Maram

from Hyderabad, Telangana

Sep 10, 2019

I came with other problems they didnâ€™t listen they said technician will take care all the this things finally they did only full service after I said my problems they are not listening they simply ignore and telling other things really not happy with your service

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Madhu Maram's reply, Sep 3, 2019

10168CI19V6508 Invoice number

Madhu Maram's reply, Sep 3, 2019

I came with other problems they didn’t listen they said technician will take care all the this things finally they did only full service after I said my problems they are not listening they simply ignore and telling other things really not happy with your service
Invoice number 10168CI19V6508 my contact number 9704847140

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Address: BHAGWA CHUNGI PRATAPGARH., 230001

Dear sir /madam,
My name is praveen tiwari. I was purchase bike of our company bike model - glamour fi. I was buy from janta motor trading company pratapgarh u. P.
My bike was not start on 23 august. I am go to our showroom for repairing of my bike then mechanic told sir damage parts of your bike is not avialable in my workshop. And give me 5 to 7 days for ready your bike.
But now after 16 days my bike is not repair. Any person not attend my call in showroom. I have face many problem for doing this type of bad service or unresponsible.

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HeroMotoCorp

from Delhi, Delhi

Sep 9, 2019

Dear Sir,

Sorry to hear about the trouble you faced. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: 58 D/2303 ASHTAVINAYAK D CHS LTD, Opp Ekta Nagar Kandivali West, Mumbai City, Maharashtra, 400067

Hi,
I am nishanta singha from mumbai, owner of passion xpro.
I bought the bike in the month of january so it's been just 8 months but my bike looks like 2 years old because of the rust in many parts. Engine is all rusted along many of the parts. I have already replaced my headlamp and now again i got a defective piece. I am struggling with all these from last 3 to 4 months. I have been fooled by hero. When these problems are raised to the service provider still no action has been taken or initiated. My bike is in loan for 3 years but it seems it will not last for 3 years. Please take some suitable action or get my money back. Everyone i visit for service i have to go twice after the service to recheck the issues. Very annoying and dissatisfied service provider. The problems faced are from very long time but i waited that someday service provider will take care of all this but they didn't so i finally decided to raise a complaint.

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HeroMotoCorp

from Delhi, Delhi

Sep 9, 2019

Dear Sir,

Apologies for the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

Hero MotoCorp Complaints & Reviews

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Hero MotoCorp reviews & complaints page 155

hero splendor plus

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my scooty maestro edge engine problem 2nd time

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reg. 1st service of scooty

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servicing of scooty

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regarding not getting smart card of my bike

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joyride card

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bad service of vehicle

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not received rc book book, insurance, footrest & free helmet.

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service

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regarding delivery of product

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servicing of hero achiever bike was not done correctly

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reckless and rude behavior with customers

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maestro edge not starting, the bike is now even 1 year old and facing such issue, no support from service centre

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fuel meter totally destroy

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service issues

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defected vehicle sold

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servicing of hero splendor plus i3s

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product service related

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in the matter of repairing of my bike in warranty

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complaint against parts and service

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