Hero MotoCorp Complaints & Reviews

Hero duet is a very worse and fragile product. Very inferior quality fibre is used because scooty diggy broken only after purchase although rto registration and insurance is not done but scooty broken. On 5th sept my wife shweta bansal purchased duet scooty from shyam automotives, frame no mbljfn024jgg12179, engine no jf33acjgg11294 total amount i paid 62075 all inclusive. Still scooty is not registered but yesterday due to wheel disbalanced i slip from the scooty. From the first slip scooty diggy was broken. And noise is coming during ride and using the brake.
I purchased scooty for long term use if in a 10 days diggy is broken like paper, what is the durability of product.
I do not want to carry such fragile and costly product. Kindly return the so much sophisticated product. My money is gone waste

In bokaro hindustan auto agency pdi department staff mr abhimanyu way of talking with customers is bad language he has no any idia about customer satisfaction after 3hours delay in install new bike asking it will take more time you can do as you like. Hero is reported company and we believe is but this tipe of customer service i will not purchase any hero product and also not suggest any one to purchase same. Very poor service

The worst company and its employers.
We really hate it.

I have purchased super splendor few months back.
They didn't does theirs task.
Didn't pick the calls to book the servicing of book nor for any thing.
On 1st servicing they didn't fixed a spare parts and asked to come later on.
It's 4th service but still neglecting to fix that part.
Theirs language is too rough.

Kasidih, service center, jamshedpur.

Hi sir,

I am ajender kumar owner of hero passion x pro. I am your old constomer when your company merged means herhonda from that time i am using bike hero honda spleander my first bike, than i purchase my passion x pro for me i am trust on your brand that hero is best so 9 september, 18 i also purchase a new hero passion x pro i3s from peeragarhi because i am trusted on hero but my last passion x pro stand at metro motors because of your bad service, i am felt down but i met with your employee they talk very ruidly or not done my bike, else i purchased new bike passion xpro because i am trusted on you. My bike recetly 2 months ago meets with accident and my hand also breaks. After that i submitted my bike to metro motors rithala for repairing. Service centre was done very late to repair my bike but i managed and go there but when i see my bike my bike looks in good condition but my bike not moving correctly. As service centre man talks with ver ruidly as he say your bike is in good condition and okay but when me and other person who at that time at service centre drive my bike, all are say that your bike move tedai (टेढ़ी). Everyone stand their all are say your bike not moving staright. I am meet with mr vijay kumar asst. Service manager and mr amit accidental/supervisor at hero motocorp (Metro motors) at 22 jagdamba mkt, rohini district court nr rithala metro station, new delhi, delhi 110085 these guys say we are done but my bike not in good condition, and from service departmnt i am taken many service as i uses genuine product but among all i see these guys not talks like company these talk very badly, sir, please see my case at metro motors rithala my bike stand there from 2 months, i am your old constomer thats why i purchased one more passion pro because i trusted on hero. But from this service i am very dissapoint with your service.

Sir please see my bike and fix it issue as soon as possible.
Thankyou.

Hi sir
I get new passion pro bike. I was don my first bike servicing in the prashant auto sales & services billings road, ausa dist latur. Today 15th september 2018 i visit above service center for my 2nd servicing.in 2nd servicing engine oil not change but thay tell me in our servicing center we change engine oil compulsory. I tell them in 2nd servicing engine oil not replace but they tel me it is compulsory and they not do my bike servicing. I ask in another servicing center they tell me engine oil not replace. Than why they don't do my bike servicing.
Your
Sanjay mane
No [protected]

I visited hero service center at rama road new delhi on dated 02.09.2018 and found that continues water dripping was going on inside the workshop as well as customer waiting hall. Which could lead to any mishappening like short circuiting or get shocked to any tecnician as well as customer.
When i asked about such water dripping, they said that already noticed to higher authorities but not action yet.
Kindly attend the such type of incident for betterment of workers and customers.

I claimed a insurance about 3 months ago showroom said to me it will be refunded in 10 days whenever i ask about tha refund it always told come on that day come with passbook i am sick of the service not even the servicing it satisfactory for the parts of my bike i am still running to showroom but no one cares in showroom. I am not happy with the behavior and service of the hero showroom very bad experience it is.

Dear san,
I alkesh dowari... Today 13th of september i have done my vehicle servicing in jaybee honda ws guwahati... So i would like u to know that the servicing is not done well n they have fitted some extra accessories without infrom me like some kind of handle cover rep... N including servicing and all it cost rs.920/- so i want to know in details and give me popper information.

My contact details
Alkesh dowari
[protected]

I purchased my bike on 2 jan, 2018. Since then 3 services have been made on proper time.
But i had mileage issue right from the date of purchase. During each service, i make the dealer aware about the problem i am facing. This time i was told that you will not face this problem as we have checked the carbuettor properly.
But the situation is the same again. There is no minor improvement in the mileage.
I can't imagine that such low level of mileage will be given by splendor. Also, such poor customer service is given by hero which is intolerable.
I request you to please take an immediate action against this.

Dear sir

With above reference last june 2018 purchase a scooty named kusham lata but till date not receive any rc book & vehicle registration number and showroom incharge not give any responce.in this regarding. My scooty already so many time police man stop this vehicle. So please urgent solve the matter.

Thanks & regards
Kushan lata
Mob.[protected]

Bought this splendor+ two months ago from globe honda - meerut road, ghaziabad, uttar pradesh with company fitted ceat tyres. And both front & rear tyres have got cracked from sides - visible crack marks on left sides of both the tyres. Reported it to the dealer on 2nd service instead of taking responsibility they simply cut corners and sent us to ceat dealers, (Krishna tyres - ceat franchisee, near bhatiya mod - ghaziabad, uttar pradesh) where they are charging me around 1200/- + taxes for replacing the tyres. R u trying to sell me tyres for a new motorcycle??
Why should i bloody pay for your bloody carelessness. And ceat dealer is showing attitude. 2month old motorcycle tyres building cracks!!! And i should pay for that! Bloody hell cheaters.
What kind of service & product are you offering hero/ceat??

I purchased bike on dated 20.01.2018 though your dealers sehgal heromotors ajroda chowk faridabad, bike regd. No.-hr87a5037, splendor (Self - drum-cast) the bike has not been satisfactory because bike average (29 per km) and bike reserve petrol problem, which is not acceptable at all kindly replace the bike. I don't want defective bike. It is responsibility of dealer to check the bike before selling.

If bike is not replaced please suggest me what will we do.

Thanks

Krishna gopal yadav

[protected]

Sir/madam
i m facing lot of problems in a bike{Maestro edge}but the dealership denied to solve the problem...they always took my bike to serive centre but the problem is still on and on... literally 6 or 7 times i left my bike in service centre but they didn't response me properly... Problem is from the 1st month now it has been 4 months they r not solving the problem nor replacing the bike...i tried to call hero motocorp customer care numbers but they are jus saying u ll get call from our seniours bt 15 day ago i didnt get any call from Hero Motocorp...
Dealership details-
Saavya Hero
Add- Nal Stop Pune-411004

Dear sir, [protected]
My name is ashish maurya i have a purchase hero splendor âž• bike on 15 june 2018 karnavati showrom bapunagar bt bike are not properly work i m going to showroom inf that his manager he was told to 1st service gave to bike is complete bt no solution i m going to second time showroom so he was not give me properly ans and i have 2 nd service done bt bike was not working properly

I purchase horo ismart 110 in 9 june 2017. My bike average is low is each service. Then i purchase this bike is average is 40km per liter. After 4 services my bike average is lower then 25km per liter. Self is bike not supported well. I am requested you please recall my bike now.

Thank you
Sourabh agrawal
393 holi nagar
Sitapur
Mob. No. [protected]

Dear concern,
Please take a strict action. My bike was at your service center somebody have stolen my key ring. So it is the matter of faith and with dew respect i want to inform that you. I already have inform at your service center. But nothing happen. Because of that i am upset and very serious about it please do anything and make the arrangement at any cost i want to get my key ring.

Thankyou

I have given my pleasure for service at Shree Bali auto service on 9/09/2018. My scooter under free. As day and killometer my scooter in 4th free service but they did use my 5th service. I try too get reason for this but they sad that after purchase of vehicle it is necessary to get service in every 100 day. They collect my fifth service before 70 day as day rule service . I try to contact to Hero service manager (mobile no is [protected]). He always ignore to properly answers. i also try contact with hero customer care but they also not give any answer just carry one person to other executive.

the service center peerson behaver is very rude and un proffestional

Sir
I s ravi from vizag i gave my bike for servicing and got the some of 5075 rupees bill when i gave my card for payment the cashier said that additional charges 1.5% will be chargeable for card payment. Now days a small vendors are using payment by online bt it is very sad to here that the additional charges charged by a reputed company like hero.

I am here in k d motors bhuj on 10/09/2018;for my first free service i was given expected delivery time of 1:30 i reached here 1:45 the executive on cash counter didn't turned up till 3:00 pm even though lunch time was up to 2:30 no response from management my complete 1 hour wasted till waiting for executive unusual behaviour from reputed company like hero

Hello,

Very bad experience to hero bike company. Hero tyre quality is very very bad and i am running my bike city area then why puncture is every 10 to 15 days.

I am buying my hf delux bike march 2016 but till date 16 -18 times puncture in my bike, all auto person said me your tyre is bad (Do replace), so please my bike tyre replace... Till date my bike running 25000 km. So please replace my tyre. Bike is under warranty.

Thanks & regards,

Vipul baldaniya