Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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1904
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1810
down
464

Phone:
Phone:
up
793
down
222

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
1904
Pending
0
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (280)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — vehicle colour

 Kapil Chakravarthy on Dec 19, 2017
Hi
My name is ch. Kapeeshwarlu
Due to financial issues i delayed buying my dream bike. But finally the day has come so i was very much eager to own my bike and went to venkateshwara motors near narayanaguda hyderabad even i have many showrooms in between due to my blind trust i went there, the sales person named gopi i dont know why these people misguides the customer their only motive is to sell the bike. I asked him for passion pro i3s in silver black colour but gopi said sir there are only four colours available 1. Red black 2. Black red 3. Blue black. 4. Black grey. So i went...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — master hedge

 Fernandez Raj on Dec 19, 2017
Hi,

I bought hero mastero edge on nov 23, 2017 and it has starting trouble and stops while riding slowly; i have taken to service center 4 times within one month of purchase and even after that problem not solved. They are not ready to take back the vehicle.

This has increased my mental agony and don't know what to do. Thinking of filing legal petition. Please help me with the procedure.

Thanks,
Fernandez...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — unauthorised charges and incomplete services

 Dharmender Shukla on Dec 19, 2017
Sehgal service centre of mathura road faridabad provide not proper service as they changed oil and tight break and chain from outside only. They never open chain set or vichle for cleaning and other things clearly. They charged extra fee for all things and other labour charge for any part we buy for bike. Please solve that type of overcharging and careless services...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — your hero vehicles dealer sukhmani auto - annapurna road indore

 Sushil Lahoti on Dec 18, 2017
I am not pleased with your dealer sukhmani motor as they are selling your product like a roadside helmet seller. There is no proper attention on customer. Servicing of vehicle is very poor. No one is paying proper attention on servicing of vehicle.
If you wouldn't want to loose your fame plz. Take care for this type of dealer.

I have bought duet 1 month ago and it's happen with me during the 1st free service.

Dt. 16/12/2017...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — registration certificate

 Narender Bhargav on Dec 18, 2017
I'll have purchase a hero glamour on oct 1st 2017 today december 17 2017 still i don't have received rc your representative could not have me a satisfied answer
I'll have plane a new achiever from your singla auto but i'll have dropped my idea to see your service
It's a shame full to me for buying a hero from your singla hero noida extension branch

In future i don't think so for buying and references to otjers...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — reg damage of speedometers wire during servicing

 biplob ranjan on Dec 17, 2017
Hi i m biplob ranjan working in govt. Dept lives in hazaribag jharkhand my mastero scooty no jh 02 ag 6155. The speedometers wire has damage during servicing but the manager / service center hazaribag jharkhand said that he is not responsible for damaged even the speedometers wire was in good condition before reaching service center in the morning.
Therefore i kindly request you to solve my problem...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service

 mukesh911 on Dec 17, 2017
Hi my name is mukesh yadav and i have hero splender plus buying on 25 dec. 2015 from lamba motors in rajasthan jaipur district in bagru bike number is rj 14 xd 8439 i completed services done from hero authorized service center in jaipur time to time with give paid service after then his service center machine tolled me that your bike is have some problem like engine but his service center owner not treated my bike problem so please help me...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — glamour parts falling on road

 Havinash on Dec 16, 2017
I am purchased my glamour bike in 2016 december nearly one year over now my bike all parts are falling on road one by one i am informed to showroom 3times nd i am complained in hero app also but not solved my problem but showroom was closed my complaints without solving my problem showroom service supervisor only saying not only ur bike glamour manufacturing is not have good i can complaint to head office what can i do now my no [protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — irritated you service

 Ritesh Halde on Dec 13, 2017
Dear sir,
I bought it here, dt. 25, full payment 25/11/2017
I bought a bike from you. Still, i did not get his (Mh04number, even with full cash, do not give me some complimentary items like helmet sit cover etc...
My friends told me that the hero was not a very good organization, but i believed in hero, that was a mistake, please take my car and pay back.

Thanks
Regards
Ritesh halde
Halderitesh@gmail.com
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — pending complaint since 1 year

 savio_163 on Dec 13, 2017
My brand new bike had repairs within a year at present the bike is still lying in the show room past 10 days and above and the company service representative are not bothered for customer
request all readers to not purchase HERO bike for its pathetic services and defective bikes
The bike has been under continuous repairs within a year of purchase immages, job card, videos all required proof are attached, GUYS ITS JUST THE NAME HERO BUT SERVICE 0
Even after continuous mail, tweets on hero site, and complaints on consumer the company service representative are shameless,
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Ismart bike

 Vyas Jignesh Kisohrbhai on Dec 13, 2017
I purchge new bike i smart in 21/01/2016.. Bike number gj13 ss 9647

Engine number ha12emgha06634

And chassis number mblha12acgha06597

This bike i use only one person i last 3 month my i smart bike miter in voise noise very very high so i ask my local dealar in show room in my

Bike paid service in 03/11/2017 this date i bike oil change and padi service and ask this issue but not saticfied ans me..

So last five day this miter voice very very high i bike ride ma head very very truble so i yesterday visit this isssue and...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp Ltd — vehicle engine under warranty for replacement

 rakeshman on Dec 13, 2017
The details of complaint are as under:
1. Purchased maestro edge from m/s sunil auto pvt. Ltd, lucknow on january 01, 2016 in the name mrs madhu gupta r/o 50/3, jai narain road, hussainganj, lucknow-226001-mob. No.[protected].
2. That motor had ran for around 9000 km and was not in use so only 2 services undertaken.
3. That as per your warranty norms - engine is under warranty for 5 years with technical specific conditions.
4. That on december 04, 2017 engine of the vehivle registration no. Up32gu5028 engine no. Mbljf33aag4ao1447 got seized and given for replacement at...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — poor services and spare parts

 Prashant7727 on Dec 13, 2017
Hi,

I was a very dissatisfied with services and spare part from your side i was looking for side mirror of my bike extreme sport look black and red since last 6 months i was not to get this spare also visited different shop of yours in ahmedabad but got the same answer pls try after sometime after a long search i mailing this i want result asap.

Regards,

Prashant...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — face comp drive/pinion assy. starter

 Karthiv619 on Dec 13, 2017
I am a owner of hero duet rc no tn13h3448, i have submitted my vehicle for servicing and for some specific repairing works on 16.11.2017 at 10:00am at vinayaga motors, service centre located at chennai town ambattur pudur, while submitting the vehicle i gave full authority to the service center personnel to rectify all the other irregularity if found during servicing. After servicing i received my vehicle on 27.11.2017 morning. Since then i have visited five times to the service center to rectify the faults which was previously certified as repaired. Right now my vehicle is still at service center...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — duplicate accessories

 thiru4696 on Dec 12, 2017
Respect sir/mam
I brought duet scooter at aravind hero tuticorin on aprl 17 all the accessories they have provided me duplicate accessories. I already compliant that. Now i am in aravind hero tuticorin showroom now they told me they never use the hero genuine accessories all the accessories they provide to all the customers are duplicate one. They said that we will not provide genuine accessories so take the accessories amount back. I need immediate response i am totally wasted my time for this thing. Contact me soon and take immediate action.

Regards
Thirumani raja...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — rear shock absorbers not function, no support from service centre

 Prakashchandra nayak on Dec 11, 2017
I mr prakash nayak purchase hero xtreme sports bike in april 2017 in hero authorised showroom (Soumik automobiles). After two months (June 2017) i have observed some abnormality in rear shock absorbers and also service person (Soumik automobiles) has done his job. Again same fault found after one week, same work done by service person. Again same fault found. Lastly they have replaced 2 nos. Of rear shock absorber with new spare on 14.11.2017 but i have see the shock absorbers was not in packet, no seal and also rusted, i have also attached photgraph s of these shock absorbers but service manager...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — not promising the commitment for vehicle delivery.

 Mukesh152 on Dec 11, 2017
I went on 10.12.2017 at around 12 pm for the my mestro scooter service and the job card was prepared for the same by

M/s. Bohra automobiles co
Address: khasra #2889, opposite shiv mandir, udaipur road, railmagra, rajasthan - 313329

Attachment of the draft was provided where it was mention that the promised delivery time for the same is 1:40 pm but when 1 went there to receive the vehicle i found the service was not started yet and not body even bother after talking to their supervisor and other staff.
Then i personally talk to owner mr bohra after his...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine left magnet cover hole and the engine case got crack

 Venkatesh Amv on Dec 10, 2017
Engine left magnet cover hole and the engine case got crack. This happened while driving yesterday morning around at 7.30am. I have not dropped the bike but suddenly huge sound came from the engine.

When i gave bike at service center, i came to know that engine left magnet cover hole and the engine case got crack.

Please help. Thanks in advance...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — rannjeet motors service center thane mechanics don't know their work

 Abhijitwolv on Dec 10, 2017
I had given my hero pleasure for servicing 1st day for the self start problem. They changed the switch of self start and gave it to me. But still it didn't start. Then they changed the battery and then it started but it was not working at times and the vehicle was stopping all of sudden during run. Then i went back and told them the problem but they didn't resolve the problem and gave it back to me and when i checked the vehicle it was not starting at all as i told you that it was having that problem at times only... Like once every 20 times. And then after i gave it to servicing now it is not starting...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Hero Motocorp — the problem of hero ismart 110 timing chain

 Singh Sahab Ji on Dec 10, 2017
I am go service centre to solve this timing chain problem but service centre not work the timing chain mai. Bhot pareshan hu iss chain ki problem ko leke maine bhot complaint kr thi service centre mai... Neelam bata road wala mai un logo nai kuch bhi nhi kiya abhi tk or meri bike ko 1 year ho chuka h or uski average bhi nhi h 35 ki h mere ko ye problem ap log slove kr ke do agr jada pareshan hua to mai hero bike pr fir kr dunga soo please jaldi se jadli meri bike ki problm solved kr apki har ismart 110? Mai timing chain ki problem h so please sloved this problem...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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