Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2109
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2187
down
526

Phone:
Phone:
up
1003
down
255

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2109
Pending
0
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (312)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — no bill issued

 Vinod Sri Va on Mar 14, 2018
I have done my service at rishi motors bangalore on 09/03/2018, my vehicle no is ka03hp1259 passion pro, but they gave a manual bill saying system is not working. Later i have visited 5 times to collect the bill but the reason is same. Please issue me the computerised tax bill so that i can submit to my company.

Thanks and regards

Prem chand
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — parts not available

 bharti246 on Mar 14, 2018
Sir maine 30dec 2017 ko ki claim kiya hai hero ignitor bike ka jiska av tak koi claim settelment nahi hua hai. Dealer hero mandar showroom jo ki banka bihar me hai unke paas jane par bataya jata hai ki parts hi nahi aaya hai kya hero ki yahi repotation hai jisme ki customer ko december se hi parts nahi available kara pa rahi hai plz solve this. Meri bike ka no jh04k4614 hai maine bahut bar coplain kiya jiska koi v solution nahi ho paya hai mandar showroom ke dwara bataya jata hai ki avtak paarts hi nahi veja gaya hai sir iska solution kijiye. My contact no [protected]....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — about maestro service

 Jaishiv1991 on Mar 13, 2018
मैं जयशिव हीरो माइस्ट्रो स्कूटी का मालिक हु।में मायापुरी के हीरो सर्विस सेन्टर से रेगुलर सर्विस करवाता हु। पर यहां पर बेवजह परेशान किया जाता है और सर्विस सही नही की जाती और पैसे ज्यादा लिए जाते है।
बेवजह स्कूटी के पार्ट्स बदलने...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — complaint about worst service at variety motors, santosh nagar hyderabad.

 Shahnawaz Sharief on Mar 12, 2018
Very poor service. Spare parts section is left unmanned for hours. Customers are made to wait for hours together as the person is unavailable. This is the third time i had to wait for hours just to register my complaint. The staff does not adhere to any timing they come and go as per their whims and fancies.
Its expected that the company will take stern action and convey the action taken report for my reference and record.
Md. Noorullah Sharief...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — bike condition & mileage

 Dayanidhi Mahabhoi on Mar 11, 2018
I am vikram jain, flat no.101, block-a, vm appartment, rasulgarh, bhubaneswar, khordha, odisha having pin-751025. I bought a new hero splendor i-smart from bharat motors ltd. Preyed with engine no. Ja06epghj32046 on 28/10/2016. With reference to your advertisement the above said vehicle is having a mileage of 102km/ltr but i am getting a mileage of 40-45km/ ltr and also engine is heated after running of 3/4 km and sound of engine is more and having no pick-up. I have cross checked the reviews in the website and it is noted that all the reviews about the mileage is 60-70km/ ltr. Since the vehicle...
Complaint comments  Read comments [1]Complaint category Other

Hero Motocorp — changing engine sound of hero splendor plus

 Sat1994 on Mar 11, 2018
Dear sir
I have buy hero spelndor plus on 20 jul 2017 from kanhia motors allahabad. My chassis no mblhar084hhe57579. I have some unwanted issues in my motor cycle.in the motor cycle's engine some extra sound like old bikes. Please do some thing for solve this problem

Regards
Anil kumar tiwari
Kaithawal baharaicha koraon allahabad...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge

 plr on Mar 10, 2018
सर मै कानपुर शहर का रहने वाला हु मैंने हीरो की mastro स्कूटी बर्रा में स्तिथ तिरुपति हीरो से खरीदी थी स्कूत्यु लेने ६ महीने बाद ही मेरे पेट्रोल पंप का कैप खोल्नेद वाला सिस्टम ख़राब हो गया था और उसके कुछ महीनो बाद मेरे दिग्गी का लॉक ख़राब हो...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — smart card not received

 sanjeev5480 on Mar 9, 2018
Sir,

I have purchased hero motorcycle hf deluxe on 17 sep 2016 from vinline engineering pvt ltd, baguiati, kolkata. My motorcycle no wb26as9674. I have not received smart card. I have many time contact showroom for provide smart card. I have faced difficulties, so please take action urgently.

Regards

Sanjeev kumar choudhary
Contact no [protected]...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Moto Corp — bad service provider and miss behaviour to customer

 Manoj Subudhi on Mar 9, 2018
I am durga prasad senapati from village-kushapalla, p. S-begunia, dist-khurdha is hereby inform you that i had purchased a glamour bike whose chesis number-mbljar027hgj44879 and engine number-ja06erhgj53532 on the date of 25/12/2017 in my nearest rashmi hero showroom which is situated at begunia.
When i requested for my insurance paper and registration number they are neglected for providing me my paper. After a long time about 1month later they are provided only user manual and insurance paper but not gave me my bike registration number. While i claim for that registration paper the owner...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — super splendor

 pranav thakkar on Mar 8, 2018
It is literally harrasment to me
1- the info i got for show room some where near andheri was been closed
So i had to come back home once
2- thane ranjeet motors sales person vishal did not attend me properly on
The day of buying
3- i selected bike before even going to that showroom by visiting several
Visits to other show rooms
4- i paid cash full amount 66000 at once still no proper service
5- i had to pay extra 800 for helmet of not my choice and seat cover that to
They arranged somehow for maestro seat cover on my bike
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge

 vikram1712 on Mar 8, 2018
I purchase maestro on 22sept 2017. It has problem in sockers as while crossing speed braker front mud cover got cracked. I have repaired it twice and complaint about the same but service center is not taking any action. Please resolve my problem. Service is giving fake excuses and charging money. Every time the charge money by giving fake excuses like chimta is bend you need to pay 800. Even they are trying to make money on every free service.in first service they told me that need to pay 700 for clutch cleaning. Even in second service refuse to top up oil and told me to replace. Even company service...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — replace the defective bike or refund the amount

 718815 on Mar 7, 2018
My self p. Kumari from chennai residing at 4/32. Bajanai kovil street, thirusulam, chennai 600 043 has purchased a hero passion pro i3s vehicle from your authorised dealer vishnu motorplaza pvt ltd, ekkathuthangal, chennai 600 032 on 23/12/2017 (Invoice no.10570bl17s772).
On the 2nd day of receiving the bike, i found the problem of engine over-heating, pick-up trouble, vibration while driving, gear problem and millege too. I had gone to the service station regarding our issue, and they simply gone through it and said, it will be okay after a due course of time. But repetatively got a fault...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — my bike document will not receive and dealer are close his shop

 Dnyaneshwar Parhad on Mar 7, 2018
Respected sir,

We are purchasing bike of hero i smart on date of 1st feb 2016 on owner name of mr. Paresh k. Thakkar. We are already paid all payment but till not received any document from dealer. And now dealer close his shop and when i call him they have no any response.
They provide just bike number.
Now we are going in rto office at thane rto officer told this bike number already issue for another bike...

I request you please help us for solve this issue asap either this bike not use for me because this is illigle. So please sir help us.
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — poor quality of service & spares parts

 superhouse ltd on Mar 6, 2018
I am the owner of hero passion xpro vide eng no ja12abega1955 chasis no mblja12acega14927. I have send ny bike for service in vishal motors unnao i have compained for voice in engine horn not working, change of engine oil, the problem is not solved the bike is still in the same position as it was earlier they have raised the invoice no 10792cc18v18891 dt 5.3.2018 in the invoice they have changed the cluch cable, rubber stopr srmcush, drain cock packing. Which was not necessary. Kindly look into the matter & resolved the problem

For
Superhouse ltd
Shailesh dixit...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero achiever 150 i3s model/delivery of defect vehicle - reg.

 Rabindra Kumar Rana on Mar 6, 2018
Sir/madam,
I have purchased one hero achiever 150 cc i3s model on 01.03.2018 from sub dealer m/s. Kalinga motors, chatrapur authorised dealer of m/s. Laxmi motors, berhampur,.

While delivery by showroom i have checked the speedometer and it was already run 132 kms and the statement rcvd from sub dealer that they have brought from khurda showroom by on road and also stated that the vehicle is not sailed to any body / test drive prior to sailing to me.

And while i ride 30- 40 kms the engine oil is leaking from engine head and also observed the engine is over...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — kick oil seal is leaking

 Yunus Malik on Mar 5, 2018
Please note that i have purchased splendor+bike on dated[protected], engine number ha10aghhj47117, chasis number mblhar077hhj42702 and bill number 10378i17s1917.

I am facing oil leakage problem from kick. I am surprised because i am not used kick due to it is self start bike. I want it should be rectifie as soon as possible.
My address as below:

S 319 school block, shakar pur
New delhi
110092
M — [protected]

Regards...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — required of fuel locking device

 niranjan khuntia on Mar 2, 2018
Glamour is correct but there is some problem that there is no fuel locking system so that petrol is stolen. Almost 20 litter of petrol was stolen from my bike. I became frustration in this regard. So provide the device, i think locking should be at off state of switch. Think how will it be rectified? Actually company does not face this situation, so company does not worry about this. There is one idioms whose son is bit by snake, his or her mother cry. My request you to rectify this as much as possible. Lastly namaskar.

Regards
Niranjan khuntia...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — i have for complete repair but they damage and broken did some problems

 lohith.k.n on Mar 1, 2018
Hii my self is lohith
I am having karizma r 2014 modal
Ka05jc4420.. I gave for miner complent to replace lock set and speedo metter not working and magneto side oil leakage
But the thing is before giving for complent repair my vehicle is fine now faring vibration is there and l/h rear cover broke and spare change is less but labor is high......
Complaint comments  Read comments [1]Complaint category Products & Services

Hero Motocorp — hero pleasure

 Rakesh Raghuvanshi on Feb 28, 2018
We had purchased hero pleasure color mag registration no. Mp09uj7038
Engine no jf16ejhjk06743 chasis no. Mbljfw027hgk03655 purchased from your dealer sukhmani automobiles [authorised dealer of hero motocorp ltd] bill no. 11237bk17s2048 dt 25.11.17.

We had been approached by ur dealer for 1st service and we had taken the above vehicle for 1st service around 1 month ago.

I am true indian mentality person and hence i never gone for honda product [activa] inspite of pressure from my family member. I wanted to buy only indian company product hence i did so. But...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — starting problem of pleasure

 Prachi sahay on Feb 26, 2018
Sir, i have purchased pleasure 1yrs9month ago
From 4months i have starting problem with self starters only but i have to kick my scooty several times and sound created by it during starting is too harsh..
I am a girl so it has been tough for me to start from kick
When i went to showroom near me
They told me that they have to open my scooty's engine and after preparing this. The scooty would not able to maintain as alway some problems and issue came one by one.

I am fed up of this.
Please solve my problem as soon as possible...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

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