Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
3192
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

TwitterFacebookYoutube
Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3623
down
874

Phone:
Phone:
up
1798
down
442

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
3192
Pending
0
Resolved
67
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

Sort by:

Hero Motocorp — product service related

 arjun7007 on Sep 8, 2019
My vehicle number up32gu0297. Service center - goel motors. Hero sales and service vikas nagar lucknow. I have given my vehicle for servicing last month. One months is also not completed after the service. Suddenly my vehicle was not working. It was not starting. I had gone to far place for my work and had to return by dragging the maestro edge of mine. Then i had shown it to local mechanic he said that the spark plug was defective. Then he had changed it. It's your responsibility to provide the vehicle after proper examination. I am paying an amount of rs. 360 around for just service. You...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — in the matter of repairing of my bike in warranty

 tipraveen on Sep 7, 2019
Dear sir /madam,
My name is praveen tiwari. I was purchase bike of our company bike model - glamour fi. I was buy from janta motor trading company pratapgarh u. P.
My bike was not start on 23 august. I am go to our showroom for repairing of my bike then mechanic told sir damage parts of your bike is not avialable in my workshop. And give me 5 to 7 days for ready your bike.
But now after 16 days my bike is not repair. Any person not attend my call in showroom. I have face many problem for doing this type of bad service or unresponsible....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complaint against parts and service

 Nishanta Singha on Sep 6, 2019
Hi,
I am nishanta singha from mumbai, owner of passion xpro.
I bought the bike in the month of january so it's been just 8 months but my bike looks like 2 years old because of the rust in many parts. Engine is all rusted along many of the parts. I have already replaced my headlamp and now again i got a defective piece. I am struggling with all these from last 3 to 4 months. I have been fooled by hero. When these problems are raised to the service provider still no action has been taken or initiated. My bike is in loan for 3 years but it seems it will not last for 3 years. Please take...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — parts and service

 Nishanta Singha on Sep 6, 2019
I bought the bike in the month of january so it's been just 8 months but my bike looks like 2 years old because of the rust in many parts. Engine is all rusted along many of the parts. I have already replaced my headlamp and now again i got a defective piece. I am struggling with all these from last 3 to 4 months. I have been fooled by hero. When these problems are raised to the service provider still no action has been taken or initiated. My bike is in loan for 3 years but it seems it will not last for 3 years. Please take some suitable action or get my money back. Everyone i visit for service...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding billing of free service.

 Shivam Alok on Sep 4, 2019
Hi.
I had given my hero maestro edge for servicing at authorised service center named Tirth Automobiles at 31st of August 2019. I did not receive any message regarding my vehicle acceptance for service or final delivery. All they did was that they provided me a receipt and a manual bill of Rs. 650 for free service. No measage was sent to me of the final amount.
I went and took my vehicle on the same day after servicing by giving them the receipt and paying the bill amount of Rs. 650.
And now on 4th of September 2019 I am receiving an sms stating my vehicle is ready for delivery...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — duet

 Amit24983 on Sep 4, 2019
Dear company manager

I have a vehicle of your company deut two wheeler i was done e vehicle service in your orthorise dealer in my town name is borsad dis anand state gujarat but every time in service i am not satisfied with your dealer for your service and doing a missbehevior to me and my family every time i will wright a mail of complain again you and your orthorise dealer so i request to you please take a action against your dealer others wise i will take a action

Your faith fully customer

Amit shah
[protected]...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — quality less components

 Abdulayan on Sep 8, 2019
Hi

I bought a bike splendor i3s in April month. Within 6 months my bike parts are being damaged clutch wires, metre wires and shock absorbers.i went to showroom and complained about my bike problems they charged me money instead of giving free service for those faults made by the company.they charged 1100 rupees to me. Even my indicators is not working proper. My mud guard screws are loosened. I bought bike from Sr motors Ghatkesar sub branch of Phoenix Habsiguda Hyderabad

Regards,
Abdul...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Hero Motocorp — price and bill

 Kamal Desai on Sep 3, 2019
I have paid 65, 500 for splendor plus. And difference between payment and bill is of 2670 rs.
Totally fraud.in which head rs.2670 added. Dealer says this is commission of rto agent.
Why i have to pay for rto agent's commission.
It is company's duty to clear all paper work and give to customer.
U can't take extra charge to customer.

Bajaj and honda also provide actual received payments bill.
Why hero not?
If hero company want money.
There are to many ways to became rich..
Don't misuse of your brand....
Complaint comments  Read comments [1]Complaint category Car Dealers

Hero Motocorp — battery not returning

 jitenderanand on Sep 3, 2019
Hello sir/madam
I would like to update you that it's been more then 1 month i have given my splender bikes battery for the repairing on 27th of july but still i didn't got my battery back.

As per my discussion with the service manager of the balaji he was saying that the excide company is not returning their batteries who has been submitted for the repair.

Can someone tell me that who is going to handle or deal with the excide company? Me or you (The service manager of balaji)?

I have purchased the bike from balaji not from excide company okay.
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — not replacing defective engine of new bike

 vlsivikram on Sep 2, 2019
I bought new splendor last week from punia automobiles sk road radaur. After running just 108 km bike got problem of stuck of gear in top gear. They repaired it on friday and told that it would be fine now.
The bike just run 5 km and the gear stuck again. Now they are saying to open full engine to repair it.

As its a defect in new engine so i want engine replacement for it i do not want to get it repaired again and again.

This is really a bad quality of product and after sales service example which is not expected from hero motors

Kindly step...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — wrong price commitment by dealer

 Vinod H Thaker on Sep 2, 2019
We have booked hero destiny 125 lx through speed riders - 3, baleshwar plaza, nr. Savan bunglows, new ranip, ahmedabad, gujarat. M-[protected]
With rate quotation of rs.70478.00 including all taxes, rto, insurance.
He had promised to give us back rs.8000 as exchange offer for old scooter.
We give him rs.500 has booking amount and rs. 61978 has full and final amount.

To over surprise the speed riderz has not given me amc receipt of vehical and has given me different model of hero destiny 125 with less basic price.

From,

Vinod thaker...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — self starting issue

 Esvar Traing on Sep 2, 2019
This is to inform you that i had bought a hero pleasure sm_engine no: jf16egjgf11879_chassis no: mbljfn038jgf10702 on[protected] for my father from vishnu auto centre. I have facing a self starting problem. I am also complaining regarding this problem in service centre. They suggest me to run-up the bike for resolve the issue. Its 4 times to go. But still my problem not resolved. Please suggest what to do next....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — starting problem in my newly hero hf deluxe bike

 ANOOP BHADOURIA on Sep 1, 2019
Dear sir, i (Snoop bhadouria mob no [protected]) purchased a hero hf deluxe bike in april2019. At next day when i tried to start my bike it could not start normally then by using choke i started my bike. From that day i face this problem several times today again i face the same problem the by pushing my bike i reached to the r s hero workshop from where i purchased my bike, they told me that your spark plug is shorted i have replaced my spark plug but still at evening when i tried to start my bike i face same problem.
It's my humble request to you please do something for me.
Regards
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — tyre has been swollen due to air intake & its under warranty but dealership not providing it under warranty

 Glamour18 on Sep 1, 2019
Hello sir,
Myself md. Gulam jilani ansari & im using hero glamour bike reg. No.-jh09al1193. My complaint is about tyre that has been swollen. Its come under warranty but dealership not providing it under warranty. My concern is my bike is not having any accidental claim n concern then why they are not claiming tyre under warranty?? Kindly help me to solve my concern. Dealership name is 'reliable unit 1' matkuria road, dhanbad.
Thanks & regards
Md. Gulam jilani ansari
Mbl no-[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — the engine oil with the brake shoes

 [email protected] on Sep 1, 2019
Part no-k06431ktna701s
Product kit-brack shoes
Dear sir,
I self prabhat ranjan my contect no [protected]
Purchase a brack shoes your show room (Hero motocorp ltd) date-27/08/2019. For some reasons we did not not brack shoe are used (Brack shoes good condition our bike). Asked your staff to replace the engine oil with brack shoe. Your staff refuse to say we do not change once the good are soled. I requst you the product we bought should be replaced by another....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — hr is fake

 Gairik Patra on Aug 31, 2019
Hero moto corp is big chitter. All hr in delhi. Mumbai. And chennai are connected each other. The send computer generated sms like vkhero. One call comming from mumbai [protected] and other call is telephonic interview from chennai [protected]. After that you go fr hr round in gurgau. The give joining letter. Take havy amount money. But when you will go for joining after some day. You will understand. This is totally fake....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — misguide during service

 Deviprasad Giri on Aug 31, 2019
Good evening sir
I am dr devi prasda giri from cuttack, odisha. Sunny motor staffs are misguide me during my vehicle problem. I have only complains about oil seal (Left front shockabser and minar fuse problem. But they charged me as labour charges twice i. E.383+184=567. Is this fair that your company charges so much cost for only this work? Sunny motor also didn't provide me customer rating option. Not satisfied with that service at all. Definitely i will plan to sold hero vehicle as serve is not good at cuttack. Rating =1/10...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Hero Motocorp — not received my prize, gold coin, won on the purchase of new bike

 shashanksin on Aug 31, 2019
Hi,
This is to inform you i have purchased a new super splendor on 22nd april 2019 from a hero showroom in barabanki up. On this purchase i managed to win a gold coin, but i still haven't received the coin.
Every time i call or visit the showroom only reply i get that the concerned person is not available in the showroom right now, and they ask me to visit the showroom on some other day. The same story is going on and on for the last 3 months.
I can't visit the showroom everyday since i am also working.
Please see if you can help me with this.

Regards...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service

 harpreets1 on Aug 31, 2019
I have visited twice at your service center in mohali, punjab-prem motors, kharar; this was super poor experience of visiting any service center. I had given vehicle on 24/8/19 at 2pm for fuel lid complaint they didn't responded me well and returned at 5:41pm when i shouted. No ac was working in waiting area, no water for customers, it was horrible.
Again, on 31/8/19 i submitted vehicle for routine service at 10:30 am but they returned vehicle with unsolved problems at 1;10 pm, when i took delivery i felt problems with non ringing horn and fluid lid alarm ringing, i again took vehicle there...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — manager sachin - franchise outlet - bilgundi - gulbarga

 Mohd Naj on Aug 31, 2019
Pathetic service and i'm not aware of he needs the business doesn't have standards and ethics of business.

Bike (Shine) was bought just 4months ago from bilgundi - gulbarga but now leave the service but wants me to talk in kannada only does to have the freedom of speech in india?.
Apart from this his ethics as business acumen is worst. He uses filthy language and is warning that he will not hesitate to do anything (Meaning life). He's not fit to be a human as well. Why do we support these type of indecent people??...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Recently Discussed

(1 minutes ago)
Flipkart
redmi 7a not delivered but order id - od116698756800913000 status shows delivered
(3 minutes ago)
Axis Bank
clayton watch offer fraud
(4 minutes ago)
Axis Bank
negative fee on savings account
(4 minutes ago)
Axis Bank
charging inappropriate charges from my another account in the name of charges for old account
(5 minutes ago)
Axis Bank
reversal of rs. 19, 990 on my credit card pending since 2 weeks

Featured Complaints