Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2466
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2767
down
666

Phone:
Phone:
up
1332
down
343

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2466
Pending
0
Resolved
43
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — servicing

 sanjaygmmane on Sep 15, 2018
Hi sir
I get new passion pro bike. I was don my first bike servicing in the prashant auto sales & services billings road, ausa dist latur. Today 15th september 2018 i visit above service center for my 2nd servicing.in 2nd servicing engine oil not change but thay tell me in our servicing center we change engine oil compulsory. I tell them in 2nd servicing engine oil not replace but they tel me it is compulsory and they not do my bike servicing. I ask in another servicing center they tell me engine oil not replace. Than why they don't do my bike servicing.
Your
Sanjay mane
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding bad construction or poor facilities at service center, rama road new delhi

 Yogesh_14620 on Sep 15, 2018
I visited hero service center at rama road new delhi on dated 02.09.2018 and found that continues water dripping was going on inside the workshop as well as customer waiting hall. Which could lead to any mishappening like short circuiting or get shocked to any tecnician as well as customer.
When i asked about such water dripping, they said that already noticed to higher authorities but not action yet.
Kindly attend the such type of incident for betterment of workers and customers....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — glamour 125 insurance claim

 Prasann Gupta on Sep 13, 2018
I claimed a insurance about 3 months ago showroom said to me it will be refunded in 10 days whenever i ask about tha refund it always told come on that day come with passbook i am sick of the service not even the servicing it satisfactory for the parts of my bike i am still running to showroom but no one cares in showroom. I am not happy with the behavior and service of the hero showroom very bad experience it is....
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp — servicing

 Bobita Kumari on Sep 13, 2018
Dear san,
I alkesh dowari... Today 13th of september i have done my vehicle servicing in jaybee honda ws guwahati... So i would like u to know that the servicing is not done well n they have fitted some extra accessories without infrom me like some kind of handle cover rep... N including servicing and all it cost rs.920/- so i want to know in details and give me popper information.

My contact details
Alkesh dowari
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — mileage issues

 amitdahiya_ on Sep 13, 2018
I purchased my bike on 2 jan, 2018. Since then 3 services have been made on proper time.
But i had mileage issue right from the date of purchase. During each service, i make the dealer aware about the problem i am facing. This time i was told that you will not face this problem as we have checked the carbuettor properly.
But the situation is the same again. There is no minor improvement in the mileage.
I can't imagine that such low level of mileage will be given by splendor. Also, such poor customer service is given by hero which is intolerable.
I request you to please...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero scooty purchase on june 2018 till date not receive rc book & registration number. and showroom incharge not give any response in this

 Kusham yadav on Sep 13, 2018
Dear sir

With above reference last june 2018 purchase a scooty named kusham lata but till date not receive any rc book & vehicle registration number and showroom incharge not give any responce.in this regarding. My scooty already so many time police man stop this vehicle. So please urgent solve the matter.

Thanks & regards
Kushan lata
Mob.[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — motorcycle delivered with poor qty of tyres. & no resolution from hero motocorp & dealers

 Nsb1 on Sep 12, 2018
Bought this splendor+ two months ago from globe honda - meerut road, ghaziabad, uttar pradesh with company fitted ceat tyres. And both front & rear tyres have got cracked from sides - visible crack marks on left sides of both the tyres. Reported it to the dealer on 2nd service instead of taking responsibility they simply cut corners and sent us to ceat dealers, (Krishna tyres - ceat franchisee, near bhatiya mod - ghaziabad, uttar pradesh) where they are charging me around 1200/- + taxes for replacing the tyres. R u trying to sell me tyres for a new motorcycle??
Why should i bloody pay for...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — average and reserve petrol problem

 krishna Gopal yadav on Sep 12, 2018
I purchased bike on dated 20.01.2018 though your dealers sehgal heromotors ajroda chowk faridabad, bike regd. No.-hr87a5037, splendor (Self - drum-cast) the bike has not been satisfactory because bike average (29 per km) and bike reserve petrol problem, which is not acceptable at all kindly replace the bike. I don't want defective bike. It is responsibility of dealer to check the bike before selling.

If bike is not replaced please suggest me what will we do.

Thanks

Krishna gopal yadav

[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike issues

 Laughing Mister on Sep 12, 2018
Sir/madam
i m facing lot of problems in a bike{Maestro edge}but the dealership denied to solve the problem...they always took my bike to serive centre but the problem is still on and on... literally 6 or 7 times i left my bike in service centre but they didn't response me properly... Problem is from the 1st month now it has been 4 months they r not solving the problem nor replacing the bike...i tried to call hero motocorp customer care numbers but they are jus saying u ll get call from our seniours bt 15 day ago i didnt get any call from Hero Motocorp...
Dealership details-
Saavya...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike

 Maurya Ashish on Sep 12, 2018
Dear sir, [protected]
My name is ashish maurya i have a purchase hero splendor ➕ bike on 15 june 2018 karnavati showrom bapunagar bt bike are not properly work i m going to showroom inf that his manager he was told to 1st service gave to bike is complete bt no solution i m going to second time showroom so he was not give me properly ans and i have 2 nd service done bt bike was not working properly...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike average is very low

 sopurabh on Sep 12, 2018
I purchase horo ismart 110 in 9 june 2017. My bike average is low is each service. Then i purchase this bike is average is 40km per liter. After 4 services my bike average is lower then 25km per liter. Self is bike not supported well. I am requested you please recall my bike now.

Thank you
Sourabh agrawal
393 holi nagar
Sitapur
Mob. No. [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — about key stolen...

 Balli Rawat on Sep 12, 2018
Dear concern,
Please take a strict action. My bike was at your service center somebody have stolen my key ring. So it is the matter of faith and with dew respect i want to inform that you. I already have inform at your service center. But nothing happen. Because of that i am upset and very serious about it please do anything and make the arrangement at any cost i want to get my key ring.

Thankyou...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service quality

 nilesh9724 on Sep 11, 2018
I have given my pleasure for service at Shree Bali auto service on 9/09/2018. My scooter under free. As day and killometer my scooter in 4th free service but they did use my 5th service. I try too get reason for this but they sad that after purchase of vehicle it is necessary to get service in every 100 day. They collect my fifth service before 70 day as day rule service . I try to contact to Hero service manager (mobile no is [protected]). He always ignore to properly answers. i also try contact with hero customer care but they also not give any answer just carry one person to other executive.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding card payment

 ravi sanpal on Sep 11, 2018
Sir
I s ravi from vizag i gave my bike for servicing and got the some of 5075 rupees bill when i gave my card for payment the cashier said that additional charges 1.5% will be chargeable for card payment. Now days a small vendors are using payment by online bt it is very sad to here that the additional charges charged by a reputed company like hero....
Complaint comments  Read comments Complaint category Tax Services

Hero Motocorp — pleasure

 zala bhagirath on Sep 10, 2018
I am here in k d motors bhuj on 10/09/2018;for my first free service i was given expected delivery time of 1:30 i reached here 1:45 the executive on cash counter didn't turned up till 3:00 pm even though lunch time was up to 2:30 no response from management my complete 1 hour wasted till waiting for executive unusual behaviour from reputed company like hero...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike tyre quality bad, so please replace

 Linda Nacy on Sep 10, 2018
Hello,

Very bad experience to hero bike company. Hero tyre quality is very very bad and i am running my bike city area then why puncture is every 10 to 15 days.

I am buying my hf delux bike march 2016 but till date 16 -18 times puncture in my bike, all auto person said me your tyre is bad (Do replace), so please my bike tyre replace... Till date my bike running 25000 km. So please replace my tyre. Bike is under warranty.

Thanks & regards,

Vipul baldaniya...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — engine noise

 Dhermendra singh on Sep 10, 2018
I sanjay singh purchased hero splendor i smart bike from hari om auto, kasimabad, ghazipur on 8/8/17 after two month its engine sound started to occur after every regular servicing. I made complaint for engine implement noise they replied it's a manufacturing fault it will persist for ever and there is no solution of engine noise. What shall i do suggest me. Looking for your kind response.
Sanjay singh
Post& village-bikham amhat
Ghazipur-233229
Mobile no.[protected]
E. Mail-yajnas213@gmail.com...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — negligence to service

 P Pophale on Sep 9, 2018
I have a maestro edge which had accident last year so some parts need to changed. For i had claimed insurance and full amount was paid to dealer last year during servicing of vehical still some parts are not installed in the vehical since the year. Every i go to dealer they say pats are not available. Workers have neglected my issue every time i have asked for the parts. Full amount is paid for the parts stil they delaying the works. This causes problems to me. I must say there no work ethic about how a customer should be treated. Because since its been a year still they such a negligence to work...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — since 1 year stalling installation of spare parts

 P Pophale on Sep 9, 2018
I have maestro edge which had accident last year, then i have claimed insurance and it was sanctioned and amount was passed. But stil some spare parts of vehical are not installed. Very time igo to service center parts are not available, this reason is always given to me. Its been a year and not a single part available in the whole city. And there is negligence of workers about this situation. Amount of all the parts is last year still there is no action about the parts....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine problem meter problem starting problem other

 rajesh.upadhyay86@gmail.com on Sep 9, 2018
There r many problem in my new bike.
Also this is assembled bike from distributer. Bike made of parts of other bikes. It is not good. Engine is bad and all other functions r not working properly. If company not replace the bike than after i go to consumer forum for this. Bike number gj 01 nx 9067 passion pro.
I paid for new bike not for second or assembled bike...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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