Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2869
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3225
down
777

Phone:
Phone:
up
1576
down
395

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2869
Pending
0
Resolved
52
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (472)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — no response at your service centre

 baranig on Apr 25, 2019
I left my hero two wheeler reg. No. Tn38ar 4167 for service on 17.04.2019 at one of your dealer in tamilnadu. The name of the company is suguna automobiies located avinashi road, coimbatore. Accepted delivery on 18.04.2019, till date (25.04.2019) no response from them. I took the vehicle from the same dealer in the year 2008. Kindly register my complaint for the status of my vehicle. My contact mobile no.[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — misbehavior

 Aabbhhii123 on Apr 25, 2019
This is abhishek sharma, a customer of herofi corp, i purchased a bike and finance through your fi. My last installment got bounced, so one of your personal made me call and start abusing, that why are you not depositing installment.

So this is how your collection team do the work, humiliation is the part of your work, to abuse mc/bc is general practice in your task. This is how your collection person do their job.

Plz clearlify

I'm mentioning contt. No. Also who was abusing.[protected],

Please take strict action and also share if you...
Complaint comments  Read comments [1]Complaint category Loans

Hero Motocorp — the review officer in the service,

 Rishabh Shakya on Apr 24, 2019
To,
The review officer in the service,
Dear sir/mam
The civil request has said that on may 13, 2018, a branch of heav moto corp had purchased from gupta hero farrukhabad and from time time gupta hero's service center scooters served 5680 kms. Scooter black smoke was badly damaged. I have complained to the number of service center at the time but there is no hearing that i am very worried. Plz help me

Thanks & regards
Rishabh kumar
[protected]
[protected]
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — problem faced in relation to new pleasure... either the pleasure is defective or the problem is with the services provided by dealer

 Sarita_Agarwal on Apr 23, 2019
Purchased a hero pleasure from pratibha motors, pune on 15th jan, 2019. Till date i have given my pleasure 4 times for servicing. I am really irritated now, for the same problem am i suppose to come 4 times? Is this the kind of service or quality of vehicle your company provides?
Showroom manager: pathak sir
Servicing manager: mutu sir
Location: wakad, pune...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — our hero duet has 5680 km and is still giving dark smoke

 Rishabh Shakya on Apr 23, 2019
To,
The review officer in the service,
Dear sir/mam
The civil request has said that on may 13, 2018, a branch of heav moto corp had purchased from gupta hero farrukhabad and from time time gupta hero's service center scooters served 5680 kms. Scooter black smoke was badly damaged. I have complained to the number of service center at the time but there is no hearing that i am very worried. Plz help me

Thanks & regards
Rishabh kumar
[protected]
[protected]
[protected]...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp

 Bikaner News on Apr 23, 2019
नमस्ते मेरा नाम मोहित खत्री है मेने कुछ महीने पहले यानी 24/01/2019 को राजस्थान बीकानेर राजाराम धारणिया गोगागेट सर्किल से गाड़ी खरीदी दी थी गाड़ी नम्बर rj07 ds 7470 उसमें 2 महीने बाद एक प्रॉबम आई थी गाड़ी बबलिंग हो रही है मेने गाड़ी कंपनी में चेक करवाई...
Complaint comments  Read comments [4]Complaint category Cars, Parts & Vehicles

Hero Motocorp

 Lalchand Sharma101 on Apr 23, 2019
मेने 28 अगस्त 2017 को हीरो की hf deluxe bike ख़रीदी थी बाइक का इंजन नम्बर ha11 enh4h04804 है और मैने आज तक सभी सर्विस हीरो सर्वीस सेंटर से भी करवाई थी लेकिन अब मेरी बाइक का इंजन सीज हो गया लेकिन मेरी बाइक अभी वारंटी पीरियड में ही चल रही है लेकिन मेरी बाइक को वारण्टी...
Complaint comments  Read comments [3]Complaint category Cars, Parts & Vehicles

Hero Motocorp — regarding defective bike

 Lokesh Kumar Yogi on Apr 22, 2019
Hyy team
Bought new bike on 02/03/2019 but got defective bike from your showroom i have done 2 service form authorized service center but problem is still same
And call me in evening after 6 pm

Name - lokesh kumar yogi
Mobile number - [protected]/[protected]
Bike number - rj14 jp 2427

Now i want only replacement for the same if you are unable to replace it so kindly refund my money...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — engine problem

 SHIV DAYAL SHRIVASTAVA on Apr 24, 2019
I have purchased Passion Pro 110 from Pashupati Autos (Aya Nagar) in April 2018 & get the bike serviced from their authorized Service Center time to time as per the service manual.

Just after 10, 000 Km the bike engine started to make a lot of noise & when I visited the service Center on 27.01.2019 they changed the oil along with regular service was done (Attaching the Bill 1) the service adviser advised to run the bike at lower speed for 500Km & then get the bike checked once again but there was no change in the sound.

Within next 3 days i.e. on 31.01.2019 i visited...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — my scooty about engine problem and bad customer service

 adnan shafi on Apr 22, 2019
Hello i adnan shafi from srinagar kashmir.
I buy a scooty maestro edge 2016 model.
My scooty only runs 14600 kms and the engine of scooty became in ill condition.
When i go to the head office in srinagar. They told me i have to pay for the parts of engine. I have 5 year warranty for my scooty. Did i pay for it or not.
Because from nov 2016 i only goes 2, 1/2 years.
Is this your company policy to give not the best service for comsumers.
Is the product of HERO motocorp very ordinary that only on 14600 kms the engine get broken.

Please let...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — still not getting original rc of my scooty

 vikasp1982 on Apr 22, 2019
Dear Sir,

On dated 15 Jan2019 i have purchased Hero Duet Scooty 110 cc from Unnoa delers (Herounnao), and after passing 3 month i still didn't get my original RC.
Few day ago sales manager of the showroom show me RC with faded print which is not be readable.
I request them that please provide me clear RC of my vehicle but after getting many efforts it is fail to get original RC.

Please help us

Regards,
Vikas Pandey...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — new splendor + bike

 Hemeaj on Apr 20, 2019
श्रीमान
में वर्षा कुमारी निवासी संवलियवाला तह- बस्सी ज़िला - जयपुर, राजस्थान दिनांक 31/03/2019 को न्यू हेरो स्पलेंडेर + मोटर साइकल आपकी एजेंसी - जय बालाजी मोटर्स पता - तूँगा, बस्सी से ख़रीदी है जिसका इंजिन no. Ha10agk4a06260 chasis no. Mblhar078k4a03115 है जिसको घर लाने...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — not registering my vehicle for 2 months

 Ayushman Basu Roy on Apr 20, 2019
Respected sir/madam
Hi i sri ayushman basu roy from durgapur (West bengal) have purchased a hero xtreme sports (150 cc) bike from m/s shankari automobiles (Sub dealer of dutta hero) on 21st february 2019, but till now they are not giving me the registration number of my vehicle for 2months... When i am asking for the registration number they are telling that the court is closed for vote program... But there are other persons who purchased cars two wheelers after my purchase they are getting the numbers... Police is harassing me, and i cannot go any where with my bike...
I request...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — my bike service is not done good and they didn't give a good answer

 jeet raval on Apr 20, 2019
We have done our bike service in gandhinagar gujrat sector 30 nanda automoblie services they didnt give good servie and they are no answering well and we have done complain in hero motorcrop and they didnt take action till now we have registerd complain 8 dayz back they didnt resond to our problem my bike they have not properly repaired we want that they will do that properly thats all my complain is to be done...
Complaint comments  Read comments [3]Complaint category Cars, Parts & Vehicles

Hero Motocorp — splendor plus i3s bike bubbling and some time get out of road. [Resolved]

 Nitin Rohit on Apr 19, 2019
Sir i have purchased bike splendor i3s in august 15 2018. Since that from second service bike is bubbling continuously and i have been make note in each job card of service and also before 2 days i have been changed the rear tyre as warranty make sence that tyre get air and that wise its bubbling but after changing the tyre the running of 15 kms and bike make out of road that much bubbling. So i think that that is foult of poor customer service and carelessness of the people who make sense that they are right and customer who make running and use is wrong and thought that customer is come and tell...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service and product damage

 Anandukuruvancheri on Apr 19, 2019
I went to the nearest hero service centre at manjeri, malappuram dt., kerala (Pin:676121) which is working under mark motors perinthalmanna, malappuram dt., kerala. I went there the previous day morning in order to get rid of my karizma zmr v-2's tapet clearance and tapet noise. They returned my zmr today evening. Actually i was really shocked when it was returned because the vehicle have a lot of damages on it, some of its body parts are broken, vehicle have paint on it here and there, oil and grease are spilled on my zmr. The behaviour of the mechanic was really worse. One of their staff have...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service regarding

 Happy Hanjrah on Apr 19, 2019
Pb-13 ax - 8136. The hero cddeluxe have manufacturing defect (The petrol t cannot be working properly i. E. Chargrled rs200 by your employees) but your hero agency employee charge us. The total service slips can be submitted itself by the agency employee. The bike runs only 5000 kms then how the slips can be submitted in advance and the agency employee cannot be cooperative....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — services problem

 Amarbhavna on Apr 19, 2019
Today i visit atru hero showroom for services of my hf deluxe. Here all work by manually.
I ask service supervisor why they are not any use machinery for services he say our machines are not working. So if u charge for services by me then why are u not doing good services.
If u didn't have any machine then u clearly say we can't do services due to machine not working....
Complaint comments  Read comments [1]Complaint category Products & Services

Hero Motocorp — dl4sch3403 sangam automobiles

 bala jii hi-fi dj Chhillar on Apr 19, 2019
Hi,

I am hero customer and have one of the most trusted bike splendor (Dl4sch3403).
Unfortunately there is rusting issue in whole bike specially fuel tank.
As my bike is still under warranty, i took it to a workshop to get it fixed on 09th march 2019. But till this date nothing has been done.

Even after multiple reminder and query nothing is being done on it.

These workshops sangamautomobile are malign hero core value to mud and giving customer value a toss.

I request you to take note of the incident and help a loyal hero...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero ismart 110 giving problems like huge sound, battery problem, clutch plates and engine problem.

 Hymanand on Apr 19, 2019
Respected sir,
I am, m. Sesha hymanand purchased hero ismart 110 on 19/10/2016 with chassis no. Mblja06axghj01151 and engine number no. Ja06epghj01282 from m/s. Charitha motors, hyderabad, vehicle was registered in telangans state transport department (Rta-hyderabad - cz) with registration no. Ts09eq0918.

Before purchasing of this ismart, i have purchased glamour 125 cc in the year 2005 (Ap09 bb 6549- chassis no. 0kamc14366 and engine no. 05kamn14474), now also i am not facing any problem with glamour.in my family all my family members are using the products of your bike's,...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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