Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2299
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2470
down
596

Phone:
Phone:
up
1168
down
292

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2299
Pending
0
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — self not working well

 radhakant pandey on Jun 5, 2018
Dear sir i am permanent rider of hero motor bike. It is my third bike hero passion xpro wide no as01 dq 8749, bye from hero motor cop durga sarovar guwahati. Just back 1.5 month. Its self starting system failed yesturday. I gor first service on 13th may18. That time running km was 780. Now its running km is 1660.
Plz do needful and improve its quality

Regards
Radhakant pandey
Guwahati...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — worst service providing your service centres

 Junaid Langoo on Jun 3, 2018
Sir..
I purchased hero scooting having some issues and went to service centre samad motors sopore jk but they are providing worst services and i received vehicle back with resolved issue..

Need help..
Even i called every customer care or query cell but no one recieved call.. Better to close these numbers permanently..

I suffered alot from your service centre and your product. I feel worst company as well as product...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — replacement of cylinder head under warranty

 Dhiraj Pathrabe on Jun 3, 2018
I have purchased a hero splender i smart bike on 17 sep 2017 from nk kusumagar showroom, nagpur.

Few days ago i have observes a knocking sound with tremendous vibrations in engine. I have complaint about this while doing 3rd free servicing at the kusumagar service center. They has suggested me to replace the cylinder head which will be free of cost as bike is under warantee. So i have submitted my bike in services center on 23/5/18.

On 1/6/18 i have received a massage that my bike is ready. They also informed me that i have to pay rs 580 as a cost of servicing work.
Complaint comments  Read comments [3]Complaint category Cars, Parts & Vehicles

Hero Motocorp — service

 ajaychahar36 on Jun 2, 2018
We are not satisfied with my latest free 3rd service.. Battery related problem occurs from a month i request to service manager to replace battery as it is in warranty period but they only recharge it as previously. Its creating problem when i start my scooty.. But scooty some time not start with auto.. It only start with kick start. Creating unnecessary sound from front part after service as previously b4 service.. Not satisfactory service....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — karizma r model 2015

 sk... on Jun 2, 2018
Dear sir,

This is a reference from my vehicle is bearing registration no mh04gw9570 karizma r i was a purchase new vehicle from ranjeet motor showroom thane mumbai.

My concern is last 3 year noise coming from 60 to 80 speed in running from front cluster side till now ranjeet motor workshop not solve the problem.

Last 2 years i was raise the concern steering handle rhs cross no one can give right solution.

Yesterday 30.05.18 i was drive the vehicle but i was not able to drive steering is cross.

Mr huzefa told vehicle is ok...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — unsatisfactory service under amc at rajdhani auto care workshop

 SuchetanaBiswas on Jun 2, 2018
Hero pleasure, vehicle no:cg04hx 2922, servicing done on 11/11/2017 under regular amc servicing, problem-scooter giving jerks and stopping all of a sudden, racer not taking pick up after that and scooter not starting, again scooter taken for check up on 22/12/2017. Next servicing done on 27/04/2017 for same problem, but scooter broke down on same day even after servicing, again taken to workshop. This is the 3rd visit on 02/06/2018 for same problem. Why problem is not being resolved?...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — about my 6th free service.

 Apurav Shrivastwa on Jun 2, 2018
Dear sir,
I baught a hero new achiever black on 26th of dec 2016... There after all my service is on time, in the month of april 2017 i visited modern auto agency, bettiah for my last service, although i also belongs to bettiah and all my previous services are done here, but in april they said that, in your service there is too much time so you can do later.. After that i'm not available in bettiah for one month regarding my mother's treatment, today i vistet modern auto agency, kamal nath nagar, bettiah, then they are saying your service is already expired, i requested to the manager also,...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — engine seized - maestro edge

 yeshpalyadav on Jun 2, 2018
Dear sir/madam,

We purchased hero maestro edge on 1st may 2016 and today our above vehicle engine seized, please note following details for vehicle;

Engine no. Jf33aaggc35704
Frame no. Mbljf33aaggc04784
Vehicle regn. No. Hr-36-z-2055

We do all services for above vehicle by ajit motors (Hero dealer - kotkasim, alwar - 301702) and record mention in service book, but when we go today to lokendra automobile hero - mundawar, alwar, rajasthan 301407 he told that above vehicle are not cover in warranty.

Regards
Yeshpal
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — oil leakage problem after service

 Harvinder Nagar on Jun 1, 2018
.
Hi,

I had purchased hf deluxe bike in june 2016 hr-29-am - 5600. From than i am facing lots of problems:

Oil leakage problem.
Last paid service completed on 9th april, 2018. This problem increased after service next day i had updated to service centre m/s shiva motors, ballabhgrah, they called me we will resolved your problems in insurance claim.
So, kindly resolved my bike problem as soon as possible.
Regards,
Harvinder
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero service is bad at mrg motors coimbatore

 Abi10ek on Jun 1, 2018
Hi team,
Good morning.
I had an issue with my duet with starting trouble and gets switched off while running. I gave it for service @ mrg motors coimbatore. They said that issue was with crd unit and changed it @ rupees 1300.. Again there was an issue repeated complaint and said that issue was with the crd unit and replaced it @ 1500. Still the issue persisted i decided to check with the local mechanic and he told me that the cde units are perfectly working fine. The issue was wih the magnetic coil and he helped me resolve the issue @ 500 rupees. Whereas i have spent abou 3000 rupees...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — worst service person rude behave - pondicherry valli motors

 Praveen-pondicherry on Jun 1, 2018
Valli motor - muthialpet, pondicherry branch - hero service center
Invoice number : 10981ce18v2405
Total service amount – 2353 rupees
Service center job sheet create person : mahesh – [protected]
My mail id : praveenworld@engineer.com
Py 01 bz 5158 my bike number – 30 may – 10.00 am service morning submitted
Evening time 6.00 pm – my bike service person very rude and customer 0 % response
Service person my bike in proper fitting front light visor and 7.10 pm water wash completed, tomorrow same service person site i’ll told not proper...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge multiple problems

 rohitjhs30 on May 31, 2018
Hi,

I have purchased maestro edge bike in feb 2018. From than i am facing following problems:

Patrol leakage problem. Whenever you fill petrol, patrol leaked.
Start problem: some times vehicle is not even start. After so many tries it start.
Engine shut down problem: whenever you release accelerator, engine of vehicle shut down.
Race problem: some time vehicle is not going beyond 40 speed....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — self start problem

 Bhawani s on May 30, 2018
Sir i purchase maestro oct2016 at subham center jaipur (Chassis no. Mbljf33aag4h14666). During this period there was so many time self start problem occur. During service i was tell to service center about this every time. But till now problem was still persist.

Bike not start even with various attempt of kick many time. And i brought it by moving from 2 to 3 kilometers 3 time only during last 18 month due to not start even with kick. This is worst bike and service seen in my life.
I will suggest my relative, friends and on social media not to buy heroes vehicle because they...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — battery of hero duet

 vinayak gopal on May 30, 2018
I own a hero duet which is bought from cheran automobiles kaimanam, trivandrum 10 months back. Now i cant start it using the self start. I already informed my dealer regarding this 2 days back and they are not attending my complaint. I talked with the supervisor, and he is giving false promises that they will attend the issue, still the problem is not solved.

Totally disappointed with the customer service....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — till today the my hero maestro std bs iii ka32el7615 not serviced

 Sangu Simpi on May 30, 2018
Sir

I am shivanagappa having of your bike hero maesto std bs iii ka32el7615 not serviced. It given at chittapur bagyavanti motars of your authorised dealer (Where i purchased) on
Dated[protected]. After 3days the service personel said it is sent to be gulbarga hero motors main dealer (Karnataka)
& did it. Till today it was in gulbarga hero motors main dealer
For solving the problem your skilled efficient personnel took 37 th successful days.

I hope you understand the problem, & solve it at the earliest successfully. (My phone no [protected])
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — problem with kandukur hero showroom reg t/r form

 vinnu489 on May 30, 2018
Application no ap[protected]
Token no[protected]
I bought vehicle on 19/05/2018, till today i coudn't gt t/r form, when i am goin to the showroom they are telling silly reason internet not working and then simply com by tommorrow, it is repeating. They are telling that problem i from our ide, it will tak anothr 1 week for procesing your t/r. So kindly solve my problem as early as possible....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine seized in 33924 km

 bharatbhaiprasad@gmail.com on May 30, 2018
I have procured hero i-smart with registration number dl9sba 3442 in july 2015. I have gone through all free services. One free service was not considered by the service centre "shiv service station, sec-1, dwarka, new delhi" as the it has exceeded the km limit for 25 km. After all paid services were carried out.
In my last paid service which was done on 6th may 2018 for 33.5 km. There was no issue in the bike prior to the service. Neither the service centre pointed out any issues in the bike. After 2- 3 days there was some sound coming from the engine side. On 21st may the engine was seized...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine sound & pickup problem

 amitaf on May 30, 2018
As per term and condition hero corp is offering 5 year of engine warrant and 50 thousand km which ever is less.
My bike only run 9000 km and engine crank sound coming and my scotty not getting pickup. I was approached to hi tech, anandpur kolkata, this is the authorised service center of hero. But his service manager is telling i will not taking any warranty without higher formation intimation.
I am requesting to higher formation take my request for major repair of scotty engine.

Amit saurabh
Mob [protected]
Reg no wb0842363
Engine no jf16ecegm07276
Complaint comments  Read comments Complaint category Products & Services

Hero Motocorp — recall for all I-smart 110 bikes for engine problem.

 Naved Zaidi on May 30, 2018
Please recall of all i-smart 110 bikes for engine problem. It's create a another type of sound just like timing chain problem. Another problem of this bike engine off in running condition. I think that your company is not suitable for manufacturing another model except hero honda because you have not technology just like honda. So, please manufacture only old model. Thanks...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — passion pro 100cc

 Hasan sabari on May 29, 2018
Hai im sabarihasan from namakkal... My brother having a passion pro bike tn30bb3087.. We are going to service our vehicle from may 26 i have complaint mileage breakup now my bike only giving only 35 its worst service for rms hero namakkal[protected]... Here after im not service to ur company not proper response for customers worst ever i seen lot of times this service centre...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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