Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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3201
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3631
down
877

Phone:
Phone:
up
1801
down
442

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
3201
Pending
0
Resolved
68
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — self starting issue

 Esvar Traing on Sep 2, 2019
This is to inform you that i had bought a hero pleasure sm_engine no: jf16egjgf11879_chassis no: mbljfn038jgf10702 on[protected] for my father from vishnu auto centre. I have facing a self starting problem. I am also complaining regarding this problem in service centre. They suggest me to run-up the bike for resolve the issue. Its 4 times to go. But still my problem not resolved. Please suggest what to do next....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — starting problem in my newly hero hf deluxe bike

 ANOOP BHADOURIA on Sep 1, 2019
Dear sir, i (Snoop bhadouria mob no [protected]) purchased a hero hf deluxe bike in april2019. At next day when i tried to start my bike it could not start normally then by using choke i started my bike. From that day i face this problem several times today again i face the same problem the by pushing my bike i reached to the r s hero workshop from where i purchased my bike, they told me that your spark plug is shorted i have replaced my spark plug but still at evening when i tried to start my bike i face same problem.
It's my humble request to you please do something for me.
Regards
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — tyre has been swollen due to air intake & its under warranty but dealership not providing it under warranty

 Glamour18 on Sep 1, 2019
Hello sir,
Myself md. Gulam jilani ansari & im using hero glamour bike reg. No.-jh09al1193. My complaint is about tyre that has been swollen. Its come under warranty but dealership not providing it under warranty. My concern is my bike is not having any accidental claim n concern then why they are not claiming tyre under warranty?? Kindly help me to solve my concern. Dealership name is 'reliable unit 1' matkuria road, dhanbad.
Thanks & regards
Md. Gulam jilani ansari
Mbl no-[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — the engine oil with the brake shoes

 [email protected] on Sep 1, 2019
Part no-k06431ktna701s
Product kit-brack shoes
Dear sir,
I self prabhat ranjan my contect no [protected]
Purchase a brack shoes your show room (Hero motocorp ltd) date-27/08/2019. For some reasons we did not not brack shoe are used (Brack shoes good condition our bike). Asked your staff to replace the engine oil with brack shoe. Your staff refuse to say we do not change once the good are soled. I requst you the product we bought should be replaced by another....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — hr is fake

 Gairik Patra on Aug 31, 2019
Hero moto corp is big chitter. All hr in delhi. Mumbai. And chennai are connected each other. The send computer generated sms like vkhero. One call comming from mumbai [protected] and other call is telephonic interview from chennai [protected]. After that you go fr hr round in gurgau. The give joining letter. Take havy amount money. But when you will go for joining after some day. You will understand. This is totally fake....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — misguide during service

 Deviprasad Giri on Aug 31, 2019
Good evening sir
I am dr devi prasda giri from cuttack, odisha. Sunny motor staffs are misguide me during my vehicle problem. I have only complains about oil seal (Left front shockabser and minar fuse problem. But they charged me as labour charges twice i. E.383+184=567. Is this fair that your company charges so much cost for only this work? Sunny motor also didn't provide me customer rating option. Not satisfied with that service at all. Definitely i will plan to sold hero vehicle as serve is not good at cuttack. Rating =1/10...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Hero Motocorp — not received my prize, gold coin, won on the purchase of new bike

 shashanksin on Aug 31, 2019
Hi,
This is to inform you i have purchased a new super splendor on 22nd april 2019 from a hero showroom in barabanki up. On this purchase i managed to win a gold coin, but i still haven't received the coin.
Every time i call or visit the showroom only reply i get that the concerned person is not available in the showroom right now, and they ask me to visit the showroom on some other day. The same story is going on and on for the last 3 months.
I can't visit the showroom everyday since i am also working.
Please see if you can help me with this.

Regards...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service

 harpreets1 on Aug 31, 2019
I have visited twice at your service center in mohali, punjab-prem motors, kharar; this was super poor experience of visiting any service center. I had given vehicle on 24/8/19 at 2pm for fuel lid complaint they didn't responded me well and returned at 5:41pm when i shouted. No ac was working in waiting area, no water for customers, it was horrible.
Again, on 31/8/19 i submitted vehicle for routine service at 10:30 am but they returned vehicle with unsolved problems at 1;10 pm, when i took delivery i felt problems with non ringing horn and fluid lid alarm ringing, i again took vehicle there...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — manager sachin - franchise outlet - bilgundi - gulbarga

 Mohd Naj on Aug 31, 2019
Pathetic service and i'm not aware of he needs the business doesn't have standards and ethics of business.

Bike (Shine) was bought just 4months ago from bilgundi - gulbarga but now leave the service but wants me to talk in kannada only does to have the freedom of speech in india?.
Apart from this his ethics as business acumen is worst. He uses filthy language and is warning that he will not hesitate to do anything (Meaning life). He's not fit to be a human as well. Why do we support these type of indecent people??...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — noise in engine

 Chandrasain on Aug 30, 2019
Dear hero motor corp ltd india
My complaint is this
Actually i finance hero splendor plus non i3s from singla agency noida sector 57
From that's time i purchased bike there is problem in suspension or handle
And now new problem is 3rd gear noise
Bike run only 16500km
Please solve problem without open engine

Regards
Chandrasain
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bike release without fuel tank change under insurance & worker not solve problems

 Ik9056 on Aug 30, 2019
Dear sir,
Meri bike jiska no dl11sw4295 jo ki hero ki service centre bawana me diya tha 22/07/2019 accident hua tha jisme fuel tank head lights, mirror, damage hua tha service centre me diya parts change karne ke liy but 1 month ke bad bike mila lekin fuel tank change abhi tak nahi kiya gaya. Service center me gaya lekin unka kehna hai wait karo maine puchha kitna wait karu 1 month 10 days aur kitna wait karu unka jawab tha 6 month. So plz solve my problem....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — engine problem

 sunil kumar baghel on Aug 29, 2019
Dear sir,
I was purchase a bike (Passion expro 110cc). Total time 3 years, total kilo metres 33000. This is current data. But my bike engine fail before 3 months.
When i had gone to hero service center he told me your bike ring piston damaged. He give me projection approx 8500. But hero motocorp give 5 years engine guarantee. My friend also use same bike model and he is facing same problem. So please solve this problem.

Thanks
Sunil kumar...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — steering problem not resolved in service center

 Hero Glamour gaya on Aug 28, 2019
I'm complaining about no proper servicing of my bike glamour. My concern regarding steering randomly moving to left direction while driving. They are doing steering alignment properly. Also bike is vibrating more while driving. I told sri om sai auto bike service center several times but my problems remain same. My money is also getting waste. Kindly help me to solve this issue....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — failure of ismart 110cc engine

 Suravajjhula Suryaprakasam on Aug 25, 2019
I purchased a hero spelder ismart 110 cc byke in jan 2017 with a regn. No. Ap26bn3259, from m/s a. M. Reddy show room, nellore, andhra pradesh. I used to give the vehicle for periodical services at a. M. Reddy show room and m/s sarayu auto (Another dealer in nellore). To my surprise, they simply wash the vehicle and give back. The problems whatever i asked to rectify are not resolved at all. Then i depended on outside mechanics for periodical service of the vehicle. I am not satisfied with service procedure of the hero dealers in nellore.. I told the same to the company whenever they asked for feedback...
Complaint comments  Read comments [4]Complaint category Other

Hero Motocorp — hero splendor plus servicing problem

 Sorabh Vyas on Aug 25, 2019
श्रीमान मेरी हीरो स्प्लेंडर प्लस आरजे 26 एसवी 3873 मैंने पिछले पांच रोज पहले निवाई हीरो मोटर्स शोरूम पर सर्विस करवाई पहले तो फ्री सर्विस होने की वजह से गाड़ी डेढ़ घंटा बाद दी गई और कुछ बहस हुई लेकिन सबसे महत्वपूर्ण यह है की मेरी बाइक में...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — new bike clutch plates issue

 lokesh wadhwa on Aug 25, 2019
I bought it new hf deluxe on may 2019 from sonipat harayana and didnt drive much but having all time issue with clutch plates, brakes and self start.

My contact number is [protected]

Please consider my request on urgent as company dealer is rejected to listen anything, service place they told me that it will change after u pay 6000 rupees for that part....
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Hero Motocorp — pollution silencer problem white pollution my bike number wb 42 8011 73 bike number bike number after first service

 Rajibul Sekh on Aug 24, 2019
Dear sir
Respect
Sir after 1st service my bike hero hf dulex i3s pollution porblem the are not solution my porblem i am continue notice service centre hero rudra private limited manager and reception and second service notice my bike silencer white pollution problem second service second service notice white pollution silencer there is not solution their problem bike number wb 42at-1173
Contact number[protected]...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — sales related issue

 Debasis Ghorui on Aug 24, 2019
Respected sir/madam,
I'm debasis ghorui from bankura. I purchased hf deluxe on 10th aug. I asked the sales person to tell me the actual price with 1st party insurance, he said 63800/-.
But they provide me 1year 1st party and 4 year 3rd party. Beside this when i reached bankura rto, i saw my documents was wrong. They wrote wrong father name. It was saturday when i bought the bike, sales man gave me a manual bill for this bike. Sir i purchased the bike with full cash payment. So it was not a big problem to buy 1st party insurance. He cheat me. Plese do something. The name of the showroom...
Complaint comments  Read comments [3]Complaint category Car Dealers

Hero Motocorp — service

 durga prasad Yalagada on Aug 24, 2019
I took my new model glamour vehicle for service in a showroom near nh 65 at sangareddy pothireddypalli cross roads, while giving i told the all problems like back brake shoes problem, sound from bike front head, clutch issue, kick rod issue and etc, then they returned my bike again i am getting sound from my bike from front head and from engine and they changed brake shoe with new one but i didn't feel any difference after change, in additional bike engine shutting down suddenly, so i took my bike again and they told me sir mechanics are not available for deep service because the sound may come...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — pleasure vehicle frequent battery failure

 ramesh bathula on Aug 24, 2019
We have purchased a pleasure on 7.6.19 at sri sri automobiles warangal, after 1 month battery failed, got replaced by showroom. On the same day evening again give trouble, they took vehicle and got repaired in 4 days. Then after one month later, now again battery got failed, visited the with the vehicle, they said that they will come n collect the vehicle. Nobody as come as of now.
Please look into issue, why frequent repairs are coming for a showroom vehicle. If it is a defective product, please replace it with another one.
Regards,
Ramesh bathula
Mobile. [protected]
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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