Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2106
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2179
down
524

Phone:
Phone:
up
999
down
254

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2106
Pending
0
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (312)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — passion pro i3s (i have not resolution my bike mistake)

 hariom 742 on Feb 25, 2018
I have purchase a passon pro i3s bike from (Kk motors opp civil line baran rajsthan) on dated[protected].

On dated[protected] i have left my bike for first free service and then after service i have receive my bike on dated[protected]

After 3 days dated[protected] my bike not in start condition at 30 km distance a town (Atru) there are a hero service center then i contact to kk motors baran reply to me "left your bike atru service center" according to there reply i left my bike on dated[protected].

Kk motor call to me on dated[protected] and said to...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — r c no. not getting after 56 days

 Prasanta68 on Feb 25, 2018
Dear sir,
I have purchased one glamour sx dss bs-iv bearing engine no. Ja06ehh9m04861 & chasis no. Mblia 5021h9m01921 from cynosure manik's auto centre, madhyamgram vide invoice no. Vsi 9750 dtd.31/12/2017 but till date they are not being able to arrange registration number. Whenever i am calling them there answer is next week you will get the number.in this situation you are requested to please take necessary action to provide me proper service from your dealer's end.
Your kind cooperation will be highly appreciated.
Thanks/prasanta pal...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — product related complaints

 Suketu Trivedi on Feb 25, 2018
As i have purchased hero splendor i3s + rbk colour
They have given me defective peace
1 there is a leakage from carborater petrol is leakage its an saftey concern
2 petrol tank is full of rusting
3 i have paid money for 2018 model they have given me manufacture of july 2017 without any intimation
So they just make me fool

Suketu trivedi
[protected]
Suketujobs@gmail.com...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — i am complaining about achiever 150 new model rear brake system and about low width of rear wheel

 Bindas Pal on Feb 25, 2018
Achiever150 new model's rear brake system is unbalanced. It makes the bike sleeved and i have been fallen down twice and have injured. I also make complain about the low width of the rear wheel. I think it is a massive problem. Hero moto corp should have to pay attention on this issue. It causes two massive accidents to me and i have been badly injured and my bike has been damaged badly. So i honestly request to hero moto corp to take necessary action immediately to maintain their brand value especially the bike like achiever 150 new model....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — xtreme -br6as1284

 Niti121216 on Feb 24, 2018
Dear concern,

I have bike having number br6as1284 purchased from your authorised dealer radha hari hero muzaffarpur in 2016 but they don’t have enough time to take call/positive response. Is it possible please arrange call regarding rc.

She told me if you have some time please talk to any person & i don’t have time to rake your queries/problems. So that please talk to concern person for resolved it on urgent basis....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — interview related

 Manish Kumar 0229 on Feb 23, 2018
Dear sir, i got a massage on my number from hero-hr to send the resume to msglobalmanpower@gmail.com after that i send my resume on that mail and he reply me interview letter link but it is locked with password and he told me to send the interview charge of 350 rupees for password. After that i send the amount of interview after that he don't send me the password. Plz help me....
Complaint comments  Read comments [1]Complaint category Job & Career

Hero Motocorp — registration card not received from 27 months

 Yogesh_agarwal on Feb 23, 2018
I have purchased hero maestro edge but till now i have not received my rc from asha automobiles patna & they are telling that u will receive in few days i have visit many times but they are not taking this thing serious there is no logic in that & they also cannot maintain a register in good way many pages are out of register in which they can not check whether they have received or not and without any confirmation they are asking for a week every time. Very poor services. Register photo also attached.....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — two wheeler

 Manojnirala on Feb 23, 2018
Dear sir,
Yet i purchased super splendor from himmat jai motor jodhpur rajasthan and i submit down payment but they not provide any receipt of it and they take 1100 more rs for 2018 model but in insurance mentioned 2017 year.
I submit today rs 10300 downpayment for 2018 year model, kindly provide me deposite slip of it and provide 2018 manufacturing year on documents other wise file compliment in consumer court and in media against hero company...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — oil leakage in engine

 DHARMENDRA SHIYANIYA on Feb 26, 2018
I have reported oil leakage in engine to your service engineer in past 3 service and he suggested one by one spare parts on every service and collect 1500 to 2000 RS every time..
This is my fualt..if u have not permanent solution for it then your fualt ..I am very dissatisfied from Hiro.
Whenever I told some issue we are facing in out bike they are totally ignore it and they are only interested in paybal service not interested in mandatory service....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — about battery

 Bharat rajani on Feb 23, 2018
Hello sir i m bharat rajani i have purchased hero i smart bike from jayshree motors porbandar date[protected] battery problem found 15 days so i call to dealeer but they not support to me then the better courier to dealers sometime same problem battery they returns old battery to me and i unsatisfied from company present time my bike battery not workimg so plz soul my problem...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — poor and worst service ever.

 Hifaz Ahmed on Feb 23, 2018
Everytime i give my hero pleasure to service, they cost me a lot, and everytime the work is literally useless, i'm tired of this, they won't even respond if i say them, that i am going to complain about them, please take serious actions towards them.
Everytime i give them my vehicle to get serviced, i explain them in details what all should be done, but still, i'm very very very angry... I request you please, take serious actions against them,
I am a middle class poor guy, i can't spend all the money on the vehicle, i'm really upset, please take serious actions against them....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — maestro edge dead battery - sound now last tyre assembly problem

 Madhavendra Mani on Feb 23, 2018
Sir, i have purchased mastero edge 6 months before and observing problem from first week, at first instance our dealer assured us that problem will be resolved after first service, after two month - it's internal battery go dead, we taken to service center for the first and second service and they got battery replaced but they did not resolved the sound of the scooty.

After few days we once again ask him to check the sound problem, he attended and assured us now it's fine. But after two days it once again begin to heavily sound and now there is problem in rear tyre assembly. It hardly...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike servicing related

 Reddy Gary Santosh Reddy on Feb 22, 2018
On 21 feb 2018 i gave my bike for regular servicing to rounak motors khidderpore kolkata 700023 (Wb). They are charged more amount of rs 5330/- on manual bill without any gst after argument with staff they are ready to give me online bill but including gst the amount also same. After this they are not accept card payment after argument with staff they are accept card payment for two percent extra charge. Now i am asking you why are more charge on regular charge and why they are not issue online bill third one is why are charged extra two percent on cashless transaction....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — complaint against metro motors 22 jagdamba market rithala rohini new delhi

 abhishekkokra on Feb 22, 2018
Sir,
On 9 feb my bikeDL-11SM-3733 PASSION X-PRO is not proper working thts y i came in rithala service station and they replace my UNIT COMP SPARX-30410KZWO1S and STATOR COMP-31120KZAWO1S without any meaning and bikes not started after oll tht actually the problem is only defect in sp card 30500kzawo1 worth rs 200 only thts i will purchase from urs narela brunch and bike runs away properly and rithala replace my oll parts without any defect and charge me a bill of RS 2926.0
and person named RADHEY was saying bills is not mandatory and i will give u concession
But am paying...
Complaint comments  Read comments Complaint category Unauthorized charges

Hero Motocorp — careless in service

 Sachingaloda on Feb 22, 2018
On the date 21 feb i hv done the service of my bike hero hf delux at your bangana distt una (Hp)... The nut of engine oil was not screwed property n the oil is leaking... My bike is slipped and i also had a injury... That all happens just bcz of carelessness of ur workers... I is a huge matter if the person cause a major hurt who will be libal for that... N the wrost thing is that ur dealers n not talking so rudly... Is this our fault that we trust on hero...😡😡...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet

 Kishan Kanzaria on Feb 22, 2018
I am complaint about my 2016 model. I bought that product almost 1 year before. They provided tube less tyre but wheel disc material is soft and thin so in case of driving condition it's outline get curve which result in lickage. Inaddition in wheel there is also leakage in middle portion just because of waste wheel material. So we have to add tube in that tyre. Moreover they design those wheel with too much less space which result in difficulty during puncture condition. So overall we face too much problem because of wheel material within a year. Which is too bad experience for us from hero. So...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service

 Amit k chauhan on Feb 22, 2018
Mene apni new bike ki service krai thi aasha auto agency shamli west up agency pe.
Pehli service hi sahi se nhi hui
Uske bad mene aaj 21.01.2018 ko service krai jo bhi bike m prblm thi vo aise k aise hi h kuch bhi sahi se nhi hua.
Kya yahi aapki service h jab aapka customer ki satisfied nhi hoga to new bike kon purchase krega
My contact no.[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — lots of problem in new motorcycle " hero glamour".

 swapan roy dalia on Feb 21, 2018
Dear sir,
I mr. Swapan roy here by informing that i bought a "hero glamour" new model as on 29.10.2017 from raja hero (16f, b. T. Road, girja sodepur, kol-700115).

From the very next day the motorcycle creating noise. Imidiately i informed them (Raja hero). They checked and told there is no sound. On my first service i (26.12.2017) again told them that the noise didnt stoppd.

As on 10.02.2018 i faced a huge problem as on the 4th gear the vehicle didint move and a huge noise came out from the vehicle. Immidiately i took my motor cycle to raja hero. They took...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — engine making enormous sound in starting sound is too low and now it's too sharp.

 designer naruka on Feb 21, 2018
G. M, hero motocorp
Delhi,
Sub..
Complaint facing in scooter hero maestro edge no. Rj-14 hh 6075

Sir
I have purchased this on 13/08/2016.
I am facing problem from last service the beginning and service from hero r. L. Motors c6-c7 (A), riico industrial area, mansarovar, jaipur, rajasthan 302020

1. Engine making enormous sound in starting sound is too low and now its too sharp.
2. Due to engine overheating it is making terrible sound
3. When bike is on running condition accelerator automatically increased and it can...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — average . ( I smart )

 Mahesh Mete on Feb 20, 2018
मी महेश अशोक मेटे राहणार चाकण, ता. खेड, जि. पुणे ४१०५०१.
मी तुमच्या कंपनीची स्प्लेंडर i smart ही गाडी घेऊन १८ महिने झाले. गाडी घेताना मला सांगितले होते की, गाडीचे average १०३ आहे. गाडी घेतल्यापासून आत्तापर्यंत गाडीने मला ४५ च्या पुढे average दिले...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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