Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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1894
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1794
down
463

Phone:
Phone:
up
786
down
220

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
1894
Pending
0
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (279)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — passion pro bike service

 J V Sekhar on Dec 6, 2017
I have regularly customer to hero moto service centre of sri venkanna motors pvt ltd. Regarding invoice no: 1017cl17v13132 date 4/12/2017 model passion pro, vehicle no: ap 23 q 4970

I have given my bike for service, self starter issue, brake issue, oil change and general service, i have the joy ride service

In the evening i called to service centre, your vehicle is ready, come and collect, after that i have received call from service supervisor saying that self motor issue is there need to change and brake shoe need to change then i said is the exact self motor issue...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding product

 Karunaiah on Dec 6, 2017
Dear concern,
I have booked and taken hero duet scooter on 21st of november 2017 at sri gopal hero showroom, tirupathi.
My vehicle number is ap03cg9524.

One service has been completed.
Before giving the service, i informed to service team regarding small issues at service centre.
Those are small noise and vibration sound is coming.
But problem is not solved. Still that sound is coming.in this regards again i have visited service centre which is located at tirupati.
Simple your service person is saying it is the name plate problem. It's...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — no proper service from showroom manager of vinayagam motor

 Haarun Siddiq on Dec 5, 2017
Dear team,

I need your assistance regarding my complaint
I've changed the engine oil for my karizma bike on 2 weeks before, but oil was not changed properly and it's very worst condition now within 200 kms

I've raised my issue with vinayagam motor showroom manager but he was talking so rude and misused the word unnecessary rather then listen my complaint

Could you please have look and sort it my issue asap

Your prompt response would be much appreciated

Thanks - harun
Chennai - mobile +91 [protected]...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — pending complaint since 1 year

 savio_163 on Dec 5, 2017
Dear sir,
I ‘am not patronizing your brand nor your pathetic service, my complaint is pending from last 1 year and still you don’t have the confidence on your own production and multiple repairs done at various authorized service center.
If you can’t replace/ refund the defective new bike which was delivered since day 1 do you even have the confidence for all the repair done, hoping you have read all the chain mails and view all the images and videos attached in previous chain mail.
Regarding owner manual please refer previous owner mr.. Bhavish /yogesh no owner’s manual...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — duplicate accessories fitting issue

 thiru4696 on Dec 5, 2017
Sir,
I have purchased Hero Duet scooter on April -17. dealer name: ARVINTH HERO
TUTICORIN,

when i purchase the vehicle i am given Accessories amount is 3500.00
But the above dealer is fitted in dublicate Accessories like (NOT ORIGINAL) Bumber, side stand, foot rest, floor mat etc.,
so kindly solve this issue before comming friday[protected] with original GENUINE ACCESSORIES...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — scratch on my new bike during servicing and deny the same by service centre

 Gauravkpro on Dec 5, 2017
Dear sir,
I have purchased a new bike hero passion pro from jamshedpur dealer narbheram gamharia zone. For servicing my bike as 1st free service at service point[protected] and they return to me after service it to me on the same day by eve. When i check my bike it scratches in two different place and after my several request for the same they deny the same and blame on me that u didn't told us prior service that u don't have any scratches in your bike.in a new bike is it quite possible for scratch but if there is nothing than why i may mentiion about the same. If any scratches prior to...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — issue of mileage in my new purchased bike splendor ismart

 sandeep9629 on Dec 5, 2017
I am extremely depressed by the mileage of your product i-smart splendour bike. It cost me alot by filling of 200rs petrol for riding 70km on normal speed everyday. My mostly income get engaged in filling petrol in this bike. I am a student &doing a part time job. I cant invest that much cost for refilling. Please exchange or repair my bike.
Thanks...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — first service hero duet

 Stephen Anthony on Dec 4, 2017
A big surprise, the name whom we all trust so much has reached to such a stage that the customers are cheated for as small thing as screw of the body cover, when i complaint about the missing screw, i was told that the same cannot be done as their is no screw available, when asked about the reason the same was swapped from other side of the body... Really surprised with the cheating of such trusted name....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hf deluxe engine problem

 arvind006 on Dec 2, 2017
Sir i purchased motorcycle rj18sw9351 on[protected]
Model hf deluxe
Engine no. Ha11eph4e07470
Running kilometer 6200
Owner name - arvind kumar
Mobile no. -[protected]
Yesterday when i was riding my bike did knocking sound and engine shut down after that i tried a lot but the bike never start then i take it to ajay motors jhunjhunu but they said they will check and give a answer on monday[protected]. Sir i completely unsatisfied with their answer because my work depend on bike. What will i do without my bike for three days. This kind of problem i have faced...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — pending complaint since 1 year

 savio_163 on Dec 2, 2017
Its been a year i have purchased i-smart from hero - lask - pune and within a weak there was a problem with the front mack wheel which was replaced then after 15 days there was knocking sound from the engine which was rectified then the average issue which is still there, then repeated to it follows front shock observer oil seal leaked, i-smart technology which works at its own will you wont believe it 2 different authorized service center were replace, continuous mail, tweeter, telecom discussion with company person for guarantee service but reply is that we will again repair the bike. Is it a...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service

 Sumittr26 on Dec 2, 2017
I own a hero glamour (Uk 07 af 5093). I got shifted to varanasi and first time visited to bb automobiles varanasi for getting the servicing of my bike. They took my bike around 11 am on 02/12/17 and told me to come around 3 pm to take back the bike. I reached the service center at 4 pm (1 hr. After the promise time) but by that time they didn't even started the work of servicing though they promised to give it back at 3 pm. When i asked about the issue they were speechless. This type of unprofessional behaviour is intolerable in any circumstances. I urge you people to take necessary actions asap....
Complaint comments  Read comments [1]Complaint category Utility Services

Hero Motocorp — engine not informing time to time services

 Ajimsha Sha N on Dec 2, 2017
I buye karizma zmr 2013 only running 11000 km meters proper servicing, that tym complaint fuel injection pump, yesterday maine engin parts also prblm, they (Dealer prem motors adoor) are servicing and informed complaints very badly) so i need your support plz rply me
My contact number is [protected]
And prem hero adoor dealer can't informed anything...
Complaint comments  Read comments Complaint category Banks

Hero Motocorp — change my bike properly

 the Horne please on Dec 2, 2017
Dear sir,

1. Name of the company :ramdev hero automobiles (Authrosied of mahalaxami motor company churu rajasthan)
2. Model:hero hf delux
3. Chassis no: mblhar05xh4e00638
4. Rc no.: rj 10 sk 7103
5. Dealer/service center name and address: ramdev hero automobiles, rajgarh road, sidhmukh, churu rajasthan
6. Date of purchase :[protected]
7. Problem details: i purchase bike before 5 months. And he is facing problem oil and shocker related. Salf start is not work properly.
And oil droped in engien and the dealer is not providing...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge hmasadrvccr

 mailpksharma on Dec 2, 2017
Sir,
We purchased this scooter on 19/10/2015 contact id[protected]scon[protected]. This scooter lock set is out of order during the madguard change at your vihan motors, muzaffarnagar, up.20 days before. We lodged several complaints and calls to repair lock set. But these people are not listening. This scooter is standstill because all the functions are based on this lock. I request kindly help us at the earliest because my daughter using for her tuition in early morning.
Sincerely,
Dr pradeep sharma,
C/o pramod kumar sharma,
343, muzaffarnagar, up 251001,
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding insurance claim

 pulak singh on Dec 2, 2017
I am ajay kumar singh of hero motors valuable customer. I want to claim my scooty as insurance policy. But my hero dealer (Radha hari hero. Muzaffarpur bihar 842002) was not responding always take me date and when i go to workshop they were always said product is not available. Around 3 months i will face these problems. Can u tell me is this your service to customer, what a shame things done you guyz to the customer.
I want you to take action regarding mentioned dealer and resolve my problems as soon as possible....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — cheated with year of manufacture

 Ajmalfirdouse on Dec 2, 2017
I have purchased a hero achiever on jan 15 from vega motors (Sub dealer of diya motors). Unfortunately my bike shows lot of complaints and informed the showroom. They repaired my bike and returned. But day by day complaints repeats and increases. Mileage-38-40kms (For 100rs) only. I feel my car is better than achiever. So the bike parked safely in my car shed. But i have a strong doubt about my bike is old. Checked carefully and verified it. Yes!!! This is an old bike. Year of manufacture is 2014 on rc book and 2013 on insuarance policy. Checked with vin number too. That shows bike manufactured...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — leakage of engine oil

 Ashvani Srivastava on Dec 1, 2017
Dear sir / mam,

This is ashvani kr. Srivastava. I purchased hero glamour bike from g. S. Auto mobiles rajatalab varanasi on 29/09/2017. My problem is while i purchased bike after 10 days i found oil leakage from my bike engine & abnormal sound comes in by bike. When i complained to my agency the repair my bike and hand over to me but still i found the same problem. I gave my bike three times for repair but the problem remain same.

I am frustrated but the agency can't help me.

Please change my bike engine otherwise suggest me what i do.

Thanking...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — two wheeler renewal insurance policy.

 Rajendar Namani on Nov 30, 2017
I completed the process of online renewal of my two wheeler policy.

Payment was successfully done. I have transaction id also.

After compleion of online transaction, while downloading of policy pdf file,

It throws server error.

Could you please send the policy receipt to my mail id.

Following are my details.

Rajendar namani
Hero glamour drum/self
Engine no: ja06efcgc21427
Chasis no: mblja06eucgc19559
Transaction id:heroil[protected]
Mail id: rajendar. Naman@gmauil.com
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp

 Dhyansingh Rajput on Nov 30, 2017
गाड़ी नाइट में खड़ी रहने पर सुबह-सुबह स्टार्टिंग प्रॉब्लम बहुत ज्यादा है एवं धूप में 24 घंटे खड़े रहने पर भी गाड़ी स्टार्ट नहीं होती है कई बार जॉब कार्ड बनवाकर चेक करवाएं लेकिन गाड़ी की प्रॉब्लम नहीं जा रही है इसलिए कंप्लेंट डाल रहा...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — sir

 Shiv kumar khandelwal on Nov 29, 2017
Sir,
I purchased maestro edge in june 17 & i service it regularly in your center m/s atma ram automobiles, agra but has a problem in metre, oils are coming in plug but no one solve it, only wash & polish it. I approach mr. Praveen sharma (Service cell manager) but each time the manager told parts not available & next time i solve it. Now 6 th service has been done recently but the issue as it is. No one heard there. Please look into the matter because it is the prestige of a co. (Heromoto corp)
Thanks,
Shiv kumar khandelwal
Mob. [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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