Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2300
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2475
down
597

Phone:
Phone:
up
1171
down
294

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2300
Pending
0
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — passion pro 100cc

 Hasan sabari on May 29, 2018
Hai im sabarihasan from namakkal... My brother having a passion pro bike tn30bb3087.. We are going to service our vehicle from may 26 i have complaint mileage breakup now my bike only giving only 35 its worst service for rms hero namakkal[protected]... Here after im not service to ur company not proper response for customers worst ever i seen lot of times this service centre...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — hero Ismart average problem

 Anuj Burad on May 27, 2018
I purchase my bike on 6 may 2016 in the name of anuj burad from himat jai motor (Jodhpur) (Rajasthan). I purchase i smart but i m not satisfied with bike due to average. From purchase date to free service date given by company.in all free services i complaint for average problem but always reply from the company service manager say sir we adjust the average this time you check... From purchase date to till date i get average between 42 km to 48 km per litre.
Company claim for i smart 102 km per.
Litre.
I request to please solve the problem.
If i didn't get solution in...
Complaint comments  Read comments [1]Complaint category Other

Hero Motocorp — regarding repairing parts

 Sarwan Singh meena on May 27, 2018
Dear hero team,

I am a owner of hero hf deluxe rc no rj08su2684, i have submitted my vehicle for repairing on 21april2018 and after that last 30 days continuelly take update on goyal service center located at deoli rajsthan but for some specific repairing part doesn't available now, from 22.04.2016 at 10:00am while submitting the vehicle i gave full authority to the service center personnel to rectify all the other irregularity if found during repairing but after all hamper my personal work during your unmanageable service i m last 30 year your customer but not i really dissatisfied...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding the poor service from jubily motors kottayam

 sandeepks432 on May 26, 2018
Dear sir,

I had purchased hero xtreme from kottayam jubilee motors on may 2015. Till now i had done every service from the same showroom itself. On 11th may 2018, i had given my bike to same showroom for full service. I had, in clarity told the concerned personnel about the troubles including the missing occurring in between and chain socket change. After two days the bike was returned back and a bill of rs5724 was paid by me.

After two days i returned the bike back again to the showroom upon finding that the troubles were not rectified. Even though i got the bike...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding the poor service from jubily motors kottayam

 sandeepks432 on May 26, 2018
Dear sir,
I had purchased hero xtreme from kottayam jubilee motors on may 2015. Till now i had done every service from the same showroom itself. On 11th may 2018, i had given my bike to same showroom for full service. I had, in clarity told the concerned personnel about the troubles including the missing occurring in between and chain socket change. After two days the bike was returned back and a bill of rs.5724/- was paid by me.

After two days i returned the bike back again to the showroom upon finding that the troubles were not rectified. Even though i got the bike by noon...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — vehicle sold with manufacturing defect

 Vijayubi on May 26, 2018
I have registered a complaint vide complaint no.[protected]on dated[protected] till now no response was received from company end

Name of the company-hero motocrop model - mastero edg. Vehicle no.-hp21b5024 i have purchase a scooty from mastero from a dealer reliable motors nangal dam, distt roopnagar punjab and after 10 days of purchase i am facing battery issue and scooty is not start so i make complaint to dealer and service center they check the product and repair it but after sometime i am facing same issue so i make complaint but dealer deny to replace it. And right now...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — mileage problem for new bike and the dealer is not responding

 A Balakrishna on May 25, 2018
Dear sir,

I have purchased a fashion pro in vishal motors chintal, hyderabad, telangana
And he is talking unprofessional language
My bike is having milage from the date of purchase but still your deeler at chintal is not responding, i visited him 3 to 4 times but no use.

Please solve my problem otherwise i will approach to consumer court....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — good parts replaced without any damage and pre permission

 gpsc on May 25, 2018
Dear team,

I have one hero bike passion pro 2018 model. On 15/05/5018 i met one minor accident on the road at penjim goa. I have no injury in my body. My bike's handle band, back side indicator damaged and one rear mirror broken. I had handed over my bike wheel magnet show room same day and i had reported to icici two wheeler insurance same day also. But after 04 days there is no action on the repairing work. So i contact to hero toll free number. After 10 days show room person has called to me and he replaced the good parts of the bike without any permission. There was no fuel tank...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — emi bouncing charges

 Chandreshfns on May 24, 2018
Hello my name is chandresh i purchased a hero passion pro i3s on nov - 2016 then later on i am paying all the emi before time still i got a bouncing charges from my bank as well as from you guys i want you guys to clear my case wherein i have a more than 10, 000 bouncing charges and just because of you guys my cibil score is been very low and on my cibil score it has been mentioned that there are 10 bouncing charges i want you to check into this issue ad resolve it from me so that i can pay the further pending emi on time.

This is the loan account number: 1517159
Lender name:...
Complaint comments  Read comments [2]Complaint category Loans

Hero Motocorp — dear is not respect to customer

 Rajyaguru Gaurang on May 23, 2018
Priy saheb meine apke amreli ke navneet hero show room se aaj ek nayi bike ki kharidi ki hain meine kaha aap mujhe helmet do to showroom ke malik ne kaha mei apko helmet nahi dunga meine kaha mei apki company mei fariyad karunga to bole kuchh bhi karo mei apko helmet nahi dunga... To priy saheb mei apse janna chahta hu ki sarkar ke niyamanusar kya helmet dena pakaa hai ya nahi??
Dhanyavad...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — brand new two wheeler

 Peeyooshh on May 23, 2018
I, piyush tiwari bought a brand new scooty "maestro edge" worth rs.61, 200 inr from barabanki, uttar pradesh 225001 on 20th may 2018. On 22nd may 2018 i filled up my petrol tank and saw that all of my petrol was leaking from various outlets like air pipe etc and within an hour my tank was empty.

I was in lucknow so i reached to the nearest hero motocorp service station. They put a new part in my scooty.

Now when i complained about the issue in the barabanki agency, place from where i bought my scooty initially, they are talking in a very pathetic manner and one of...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bad service

 manishmawa on May 23, 2018
I am manish agarwal
Vin no: mblha10bsg4l03134
Goodlife card no :- [protected]
I have serviced my bike on your service center chambal moters in kota rajasthan\
I was not satisfied with the service and washing too and when i was complains regarding this they said me they have gien washing on contracts basis and they dont have their own washing persons. That means they dont have proper facilites and also said that was okey we dont have proper staff.

Thanking you
Manish agarwal...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — services is worst

 PANDIARAJ gurulakshmi on May 23, 2018
Dear team,
Last year i have purchased new hero passion pro one month bike condition is better but few month many problem my bike, self start button not working, pass key not working, petrol one litre 50 km only i am speed 45 km only, why repeat repaired my bike no solution from your side handover to my bike,, worst service hero u tel about another brand cuatomer handling
Pandiaraj
Sivakasi
New bike purchased mj motors sivakasi 2017 april 14...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — regarding alloy wheel rim problem

 patel subhash1977 on May 22, 2018
Dear Sir,

Any how I purchased a Hero Splender Plus from virender Automobile Rewari in the month of August 2018. My bike was struck in the drain due rain and from rim has been damaged . To replace this rim i visited so many time at virendra Automobiles but i always get negative response i.e. part is not available whenever the part is available it would be replaced. I suffer so much problem while driving. Please sort out this matter.
Thanks/Regards
Subhash Chandra Patel
Vehicle No-Hr-81-1299
Mobile no-[protected]...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — servicing of two wheeler

 Indu Sing on May 22, 2018
I am very sorry to say that hero vehicle service is very poor. Generaly they even do not touch any parts of vehicle they just way and give back to you and they open nob when you agree for engine oil change which is chargeable whether you have free service booklet, joycard or not. Then if any fault occurs the replacement is not made by them though that fault occurs due to mishandling of vehicle by any employee of the company. For that too you need to say and go to service station again and again so many times because of unavailability of parts in their store. Then what if you put vehicle for service,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service quality is worse

 Manu1107 on May 22, 2018
I give my hero mestro edge to the hero authorized service centre r. L. Motors with the complain that my scooty making noise and vibrating over speed of 50. Inspite of that they don't service it properly and after the service it is making noise there is no improvement. So what kind of service they do they only wash the scooty and gave it back i am totally unsatisfied with their services. They charge me 310 rs for oil change and overall service but did nothing. If hero will provide these type of service then who will take two wheeler. My scooty number is rj08 st 4361. And owner name is nirmala sharma....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine problem

 Thakara ram on May 22, 2018
Rj39 SD 4211 splendar i smart 110 1 जनवरी 2017 को महेश ऑटोमोबाइल बालोतरा कि सब ब्रांच सिद्धिविनायक ऑटोमोबाइल सिणधरी से खरीदी थी तथा चार-पांच दिन बाद इस बाइक के अंदर टाइमिंग चैन की आवाज आनी शुरू हो गई तब मैं भाई को सिद्धिविनायक ऑटोमोबाइल ले गया जहां पर उसकी...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding passion xpro mileage issue

 Vijay Manjunath on May 22, 2018
I bought passion xpro in 2016 at prakash motors bengaluru. Earlier everything was o. K. But after the 1st service mileage has came down. Once i went for road test its shown 5..7/100ml then its gone down. Now its giving between 42-45. I'm not satisfied with the mileage. Even after 6 services i rode only 8400kms. They tuned it up five times with the metre but no use. If this mileage issue go on, i will exchange this with honda bike. I want a good commuter bike with 55-65 mileage n between 110-125cc...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike engine noise problem

 shankar lal choudhary on May 22, 2018
Dear sir,

Me shankar lal ap ke hero se ismart motorcycle liya tha 2016 me jo regular problem kar rhi he mene kae bar complent kiya par koe solushan nhi mila he me bike ke fast day se hi pareshan hu ap company ke engineer ne bhi kae bar us ke kit ko change kiya par koe solushan nhi hua tha 21000 km par es ka engine ka kam kar diya he par fir bhi whi problem a rhi he
Ap ki company ke engineer ko coll karta hu to wo ya to fon attend nhi karenge karenge to achi thrha bat nhi karenge
Mr. Pankaj, mr. Lokesh se me regular bat karne ki kosis kar rha hu par un ki trf se koe...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — misbehave by workshop i. e. aman motors, yamuna vihar delhi

 Bhuvnesh Giri on May 21, 2018
Sir,

I have purchased a hero splender + motar bike dl 5s bc-8490 on 21.09.2017 and it under warranty/insurance up to 21.09.2018 due some problem in its rim the motar bike was deposited to aman motors, a-7, kh. No.30/2, main wazirbad road, brijpuri, delhi-94 on 12.05.2018 with return date 13.05.2018. But aman motor is extending delivery date on pretext spray parts are not available with him. I have made several calls and visited personally three times. He always ask it will take one or two days. About 10 days has gone i am running pillar to post. I am suffering from hiper tension...
Complaint comments  Read comments Complaint category Insurance

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