Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2466
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2767
down
666

Phone:
Phone:
up
1332
down
343

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2466
Pending
0
Resolved
43
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — poor service of vehicle

 Purvi Batham on Sep 9, 2018
I own a scooty duet that i purchased 2 yrs back.. I have submitted my vehicle multiple times in the service centre. But my problems always remain unsolved or they again arise after a week. Really fed up with the response i have got from my purchase. Its really inconvinient and sometimes it becomes really troublesome to carry the vehicle in every ten days for one or other problem.
Sometimes there is a mileage issue or sometimes it has a backfire issue.
Recently it has given the mileage 25kmpl.
I have paid thrice for change in parts but the problems are the same.
Feeling...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike service not proper

 Appalaraju Addagarla on Sep 9, 2018
Dear sir,
Today(8.9.2018)my bike servicing done at harsha motors, vizag. I paid 443/- for engine oil replacement and others. After deliver my bike, while I drive after 5km found a sound, I observe engine oil cleared but not replaced and also engine upside not close with cap. I suffering very trouble of this.
Note: I don't observe this, a big accident done like blast, engine struck ....
Complaint comments  Read comments Complaint category Business & Finances

Hero Motocorp — dealer could not be able to provide the rc after three months

 prashant9622 on Sep 8, 2018
I have purchased a hero splender plus bike from shyam motors khargapur gomtinagar lucknow-226010 on 13th august 2018. Rto has send me text massage for registration number of bike up32jz3064 on 10th aug 2018 but dealer could not be able to provide me registration certificate for the above vehicle. Even he is not taking my call when i make him a call to take the follow-up for the same.
Please check and fix the issue.
Thanks & regards,
Prashant kumar
Vehicle no. : up32jz3064
Dealer name: shyam motors khargapur gomtinagar....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — noise in engine

 Shukla Aman on Sep 8, 2018
Dear team,
I purchased splandor ismart 110 on 06 jan 2017. Before 12 to 13 month i raised complaint about engine noise and your team took my complaint on priority and resolve my problem but from last 3 months the engine noise started again and this noise incresing and getting terrible day by day. My byk is only 19 months old but its sounds like 5 years old byk. This is very disappointed for a customer please resolve my problem on asap basic....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero glamour

 kumarraj12 on Sep 8, 2018
Dear hero motocorp,

I purchased hero glamour (Mh13cy6204) from solapur, maharashtra in jan 2018. I have serviced my bike 5 times i have complained about my bike much time but service worker not resolve my issues.
My bike generate sound (Engine wall noise) i was told in every servicing about this sound but they not resolve my problem.
Before somedays suddenly in my bike wire short problem occur. I have submit bike in service center of 28/08/2018 but till date my bike problem not be resolve and not handover me.
If my problem not be resolve within 2-3 days then...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — false information

 rinkuy on Sep 7, 2018
Hi i would like to infrom you thatvi have purchased hero splander plus bike in the month of december 2017. While i have start ride i absorbed that the handle of the bike is band. Same i have inform to the showroom staff. As per him that is normal. He showed me another bike which have same issue. This is said by the service centre supervisor of the same showroom. And today i came for my 4th sarvice for my bike the other service staff said that the bike handle is band and you have to pay rs.700 for realine the same. Request you to please advise....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — poor service and bad management

 sudhamoyde on Sep 7, 2018
Dear sir/madam,

I want to make a complain against m/s premier automobiles, station road, bishnupur, bankura (Westbengal) for poor service quality and shortage of labour and false management.

I had given my maestro edge bike for service and they did not resolve the issues and after that i have visited them 4 more times but they are in shortage of staff.

Kindly resolve soon

Regards,

Sudhamoy de...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — problem still not rectified, given faulty bike

 sandeshpatil1234 on Sep 6, 2018
Dear sir

I have purchase a passion pro i. Smart on sept 2017 @ sanvordem goa mahesh motors authorised dealer. I have done my all 5 free service but problems which i told from the beginning it wont solved. I visited many times in workshop they are doing some work & giving back but problem wont solved. My major issue was pickup problem, starting problem once vehicle parked more then 2 hours, vehicle jerking on 60 speed & vehicle wobbling from front. They have also replaced the clutch plate assy after 1st free service still problem persisted. I m really fade up of this vehicle & service...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — poor service and bad management

 Rahul_Mittal1234 on Sep 6, 2018
Dear sir/madam,
I want to make a complain against m/s mittal automotives, charkhi dadri (Haryana) for poor serivce quality and shortage of labour and false management.
I had given my hf deluxe bike for service and they did not resolve the issues and after that i have visited them 2 more times but they are in shortage of staff.
Kindly resolve soon...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding warranty related issue

 krishna&bipin on Sep 4, 2018
Dear sir/ Mam,

I have a Model:-Mastro bike first time engine related issue came than given to Chandan Automobiles Patna and he repaired pay basis not given warranty on 24 dec 2017 .Second time same problem came and given to Rohit Automobiles hajipur .Workshop person said engine cranck is damage and i replace at customer pay basis why your warrnty policy.

Customer-Shalini sharma
Vehicle:-BR24S8667
Mobile:-[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — kalsi motor, gt road, ludhiana, cheat me for exchange offer & hdfc loan offer

 hitesh1717 on Sep 4, 2018
Dear sir,

My name is hitesh shukla. My complaint discription given below:-

Final the bike passion xpro rs 61260/-, in kalsi moto (Showroom of hero motocorp) with exchange the tvs sport es 2012 model at rs 12000/-. I pay cash rs 19700/- + 12000/- (Exchange bike) total= 31700/- and balance for loan rs 29560 /-. But my loan passed rs. 35410/- & its emi rs 3280/- for 12 months

This according total paid price of this bike will be 71060/-. My loan acount no is 59985329. (Proccesed by mr. Raman) on 12-aug-2018) hdfc counter in kalsi motor, gt road, ludhiana...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

Hero Motocorp — hero motocorp limited regarding fake recruitment call

 KumarDeepak116 on Sep 4, 2018
Got call from one lady who told she is calling from hero motocorp and your resume has been shortlisted for telephonic interview and she took telephonic interview. Next day she told that you have been selected and you need to send 8k for document verification.
The account number which she send was sbi account in the name of mr. Jitendra kumar sagar.

Got email from...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — regarding clutch plate

 Ram Avtar Gautam on Sep 3, 2018
Dear,
My name is ram avtar gautam. I purchased super splendor from aman motors, brijpuri, delhi 53 in jan. 2018. Unfortunately i am facing the problem in bike. Clutch plate is creating problem. The bike is on 4800 km reading. How was the quality???. Due to the problem i have the financial loss.
It was not the expectations from hero. I have another bike of hero honda passion 2003 model that was fantastic but from the new onei am totally fed up.
Please consider my request.

Ram avtar gautam
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro - engine stopped on running -

 Sabu PM on Sep 2, 2018
0n 23rd Aug./2018, my vehicle Hero Maestro ( KL 48 F 6396, Registered owner Sabu P.M.)scooter engine stopped on running. I rolled off the vehicle to home.
Informed the condition nearby hero dealer(Guru Associates, Kunnamkulam, Contact No: [protected], [protected]). They are asking me to drop the vehicle at their sation in any pick up vehicles. As we (I & my wife) both are working it is very difficuilt to drop the vehicle by taking leave from the office. Hero motors don't have any pick up service/ or they won't attend such compliants on the spot. If it is the situation I wish to discontinue...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — low average

 Vipan Bansal on Sep 2, 2018
I have hero maestro 2016 model of your company bajaj moter limited . Its average is 20kilometer to 23 kilometers per litre. I checked my scooty to many mechanics. I have service this 2 times and changed its oil filter and plug but the average of my scooty is low and low day by day this problem cannot be solved by any mechanic. Please tell me about this and answer this mail on my email address....
Complaint comments  Read comments [1]Complaint category Cosmetics

Hero Motocorp — servicing problem

 Shiva Kumar Goud Gundla on Sep 2, 2018
I have gave general servicing my bike ap 23 ab 4161 yesterday 01/09/2018 at hero showroo reddy enclave old alwal. But there staf is not servicing good, my bike engine oil likeged and servicing not done properly... And today gave return servicing my bike same showroom but same issue repitbagain my bike not starterted in main road... Plz take complint same......
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike warranty not provide, bike service. very poor service

 Kabirbharathero on Sep 2, 2018
I have bike splendor i smart, registration no. Up13ay724,

Purchase date 01/09/2017
Purchase from :- shred durga motors, bulandshahr u. P.

My chain cover and engine have very bad sound, like very old bike.

I complaint shred durga motors but not solved.

I am from sikandrabad and purchase from bulandshahr.
Distance between 20 km

Last 2 service i lost. Not matters

Hero motorcorp not working
And
I have honda shine. Excellent service in sikandrabad, excellent service all parts...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — I'm complaint against engine sound

 Biman Kanti Raha on Sep 1, 2018
I'm purchased a hero motorcycle i-smart on 26/09/2016. After purchased this motorcycle i realized that a very bad sound made from my moto.. I complaint to my hero dealer cynosure manik's auto center. They had just overlook my complain, i reapetedly complaint them but they can't hear me or take it seriously. So i'd feeling harrase. I pray to you please relieved me from this major problem....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — fraud recruitment

 Anchal Trivedi on Sep 1, 2018
Sir i got a mail from naukari.com that your cv is shortlisted in hero motocorp and one contact no ([protected], sr hr divya jain) was provided with that mail for further queries. Her name was divya jain. She took my technical and hr round and both interviews was telephonic. After two days she told me that you are selected in my company so you need to submit 6k rs for training letter and 20k for joining letter and all 71k for one year bond and 55k for bank account and every money is refundable after your joining. Sir i submitted approx 152000 rs in total within 15 days. She provided me each and every...
Complaint comments  Read comments [1]Complaint category Job & Career

Heromotocorp — fraud recruitment

 Vikassharmavats on Aug 31, 2018
Actually fraud incident was done ...have any help from your side...
Incident was..
A call from a person(female) and told me you are selected for job in heromotocorp.then she ask some questions and send me the letter about job...then ask for training money...then i pay all money...after that i visit hero motocorp company..there they said that...job letter is fake and ...when I call back them they said...this is hidden process under Hr (Sujita khemka)...caller name (divya jain she said)..now my mobile number is blocked by her(Divya Jain)
Contact :- [protected]
I have all...
Complaint comments  Read comments Complaint category Job & Career

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