Hero MotoCorp Complaints & Reviews

Hi mr. Munjal sir. I don't know if this might work but i still thought of reaching out to you.

I booked a hero maestro edge from navdeep motors, ulhasnagar, maharashtra on september 30th, 2017 and got the delivery on october 17th, 2017. However while taking the delivery there was a problem with the self start to which the dealer said it will work once the battery gets charged after riding the bike for some time. Although it started working, the scooter refused to start every alternate day. Whenever i reach out to the dealer, he has the same answer "you need to use the bike everyday atleast for an hour and there won't be any issues."

I have also asked the dealer to give me a new bike as this was not working properly to which he always replies that "it won't be possible as the bike is now already registered on my name."

I also tried reaching out to mr. Rohit panchal fom hero motors, but i did not receive any response from anyone.

Finally after several complaints, the dealer took my bike for a week on december 27th, 2017 and returned it to me on january 4th, 2018. They also confirmed that there will be no further issues with the bike and incase of any further issues faced they will refund me the entire amount.

However, the bike was working properly only for a month and i started facing the issue again after i got my 1st servicing done on february 4th, 2018. This time, the mechanics from navdeep motors took my bike on february 11th and informed that there was a slight defect in the wiring and returned the bike next day. After running smoothly for 2 days, i am facing the same issue again as the bike refused to start even with the kick-start.

I am really frustrated and fed up with this issue now, as it's not even 6 months and my bike have been giving me such problems since day 1.

I really don't know what needs to be done now and am stuck in such a devastating situation... All i want is the refund of entire amount i spent on the purchase of my bike.

Please help in getting my issue resolved at the earliest...

I left my hero karizma for accidental repair in gem motors ramanathapuram coimbatore. On nov 2017 but still now there is no single response from dealer side. If we call for an status update there is no proper response and speaking in irritating way. Mr. Subash the manager of that service centre is treating us in very bad manner. If we ask any quires his response is that i'm not responsible to answer you. If he is not responsible for that then he is sitting in that post. And up to now they did not explained that wat are the parts that to be changed in my vehicle
And by today evening i called for knowing status of my bike and they replied me that the bill is around 40k u may pickup your bike in your convient time. Is the the response from their side. Such a worst service i never seen.

I have purchased new hero passion pro from Howrah but from very first day it has the issue. It stops while riding and from two weeks it is not getting start, I tried half an hour but no result. I visited the service center last week and they adjust the tuning but still now I am facing some issue, I tried calling the number of CUSTOMER CARE but it is wrong, please contact me at my number [protected]. It seems that it is defective one and if you can please fix the issue or replace it. I don't want this ###. Please contact me ASAP.

Sir/ma'am
I purchase this scooter around 10 months ago it getting me in problem from starting as 2 3 times i already taken to hero service center (Okhla phase-2 new delhi) but last time around 25 days ago i give scooter to them but till now[protected] i didn't get it back whenever i try to contact any of them they didn't reply in well manner to like they are not afraid of anyone and always saying you will get it back 1 or 2 days but...

My name is Ansuman Nayak (mob-[protected]).I have purchase a new scooters for my wife monalisha Nayek at Mondal auto mobile dealers in two wheeler at bhojerhat, ps-k.l.c south 24 pgs, pin-700135 kolkata, mob-[protected] on date 13.12.2017 but still now 2 month ago my bike registration haven't complete and also no update from showroom.If i call the showroom manager he regret me and not give any update to me.kindly help me.

I own a maestro edge (Dl13s1904) and have done follow-up servicing only in authorized hero service centers in delhi. Today 15-2-18 it's unfortunate to state that, i'm thoroughly dissatisfied with the service which is being provided by himgiri hero service centers jhilmil indl. Area, delhi

Each time when i give my vehicle for service, they just used to wash the vehicle and give it back to me. This time they did not wash properly and polishing is done with waste rugs. They dont have even fine cotton cloths for apply polish the scooty.

Dear management,

I purchased by hero splendour ismart 110 on 16th of november from hero dealership automiles in malad, mumbai.

From the beginning itself there was a light noise which was negligible so i couldn't hear but till the time came of the first service, the noise became prominence. When i gave for my first service at the dealership, they couldn't fix it as they said they didn't have any part. So i was advised to drive the bike with engine noise and smoke until they get the right part.
I kept on waiting, and calling following up for the part
After 15 days or so i was told that part is here and i would need to keep the bike for 2 days or so. So i took by bike again for the repairs, on my arrival the service engineer said the part is not here yet and i will have to wait for some more time.

So waited for a week or more with the engine noise and smoke.

With constantly following up i was told again after a week or so to bring the bike as the part has arrived.

After keeping the bike for 3 days, i called them and asked has the bike been repaired? They said in the process of repairs they found another part faulty and i need to wait more to get it fixed.
I did not agree to wait anymore and asked them to give me the bike. As i went to the service centre they were still assembling my bike and the seat cover was missing. So i told one of the service engineer that it's missing. He rudely said that "sir you're lying and there was no seat cover at the first place".

I spoke to the service manager and he helped me to get a new cover. However my bike is still not fixed. It is not in functional condition since 20 days. It shuts down after every kilometer, has engine noise and smoke.

I also called their contact center however they did not have any resolution for me. I have emailed the head office twice and also trhough grahak suuraksha. Still no resolution.

So here i am sending this email and i seek a new replacement bike because this kind of product quality is not acceptable at all.

Regards
Chinmaya joshi

My name is v. Rajkumar & contact number is [protected]

I have purchased passion pro i3s new vehicle from jayaam motors, sulur, coimabtore in tamilnadu, in whcih i have paid the initial payment of rs. 18820/- from me and informed me that bank loan amount will be rs. 48000/-,

As the vehicle price is rs. 63, 820/- (Including documentation charges rs. 2500/-)

After taken a loan from indusind bank i have revceived the loan details from bank as the loan amount is rs. 48300/- from 18 month with 75.38% ltv. I have already paid the documentation charges for rs. 2500/- in intital payment to the dealer.

The insurance premium was paid by me is rs. 1942/- but he is given the insurance policy for idv rs. 48000/- & premium is rs.1624/-

Ok... Even today i have given the vehicle for 1st free service in the dealer, he is now asking for oil replacement for rs. 330/- from me.

Even the castrol oil20w-40 is comming in market for rs.. 270/- only, but he is asking money for rs. 330/- from me.

I have never been experienced this kind of fake talking dealer in my life. Even though i have dealt with so many dealers in my service experience.

Now, i am registring this as a serious complaint against the dealer - jayaam motors, sulur, coimbatore - proprietor is mr. Ganesan, his contact number is: [protected]

After all these problems i have came to know that this dealer is not giving any prompt service to the customer's & always cheating money from every customer. The proprietor word is not trustwothy.

Please let me know how to register a legal complaint against the dealer??? Or give a complaint to consumer forum.

I am highly dissatisfied with this particular agency (Pratibha motors). I purchased maestro 5 months back and i am facing so many problems. When i gave bike for 1st free service they were charging for everything even for small indicator buzzer. On many occasions bike key does not work (Which some time very embarrassing specially on signals). I have only one vehicle in my home, which i gave for servicing and after 1 day when i called them to take my bike they told me that they already released that bike and now showroom is closed, so next day i reached early there to check my vehicle. I found my vehicle outside the service station and even they have not informed me. Till now not received my rcc book and showroom is saying they are not responsible for any thing. After purchase no one attending you properly. I will never ever recommend this to any one.

Shalini katiyar

Sir
I purchased i-smart110 bike # mp09 va 6577 in april 2017 from your showroom shanskar motors. I am faced noise issue in engine, regarding to solve this issue i repaired it four times in your showroom service center but noise from engine still not resolved and showroom engineer said this model have this type of problem so i want to complaint and want my bike price rs. 66500 to get refund.

Already complaint registered at vkg motors, karur, tamilnadu on 13.01.2018,
But till the time not respond you, hence react passitively, thank you sir
Maestro headlight visor set and front left side cover

Hello
I am seema chandak purchased hero duet from arul autowherls, pune 11aug 2017.in feb first week my bike were automatically stop button start. So i show it to my dealer they tired and not able to start it. They told me that battry is fault and need to replace it.. Need 8days time but now today after 10days no response no follow up by the dealer. As bike is not even starting through kick so i am not able to use it. As i need to go office early at 8am in the morning i am facing lots of problems. So today i personally all visited arul autowheels to know the status. But very much disappointed the way they are behaving with us is very arrogantly and rudely. I got totally depressed by such behaviour. Also my husband called regarding kick related problem 4days back they assured that they will sent their mechanic to my home.. Today when i asked about this they rudely replied they he forgot it. Now i want the solution for this. Please if it is going to happens frequently what should i do. Arul autowheels all employees are very rude and very conservative.

With my references my friends purchased 3 bikes in venkateshwara hero show room
nizamabad recently, but your employees are denying to enter bonus points to my good life card, they are misbehaving and impolite with customers, since 1990 im hero customer, bcz of your employees i want to quit from hero products.

my goodlife card number
[protected]

Hello sir,

My name is satya megha shyam atluri, i own a hero mastero on last friday i gave my bike for service in bhanu motors y-junction kukatpally hyderabad, they have chanrged a bomb for me on behalf of the service saying the alignment of shocks, forks and general service. I agreed and paid as i prefer for the safety. But yesterday while i am riding my bike over speedbreaker there is a sudden bump to which my bike shocks gave me a big sound and jerked. Then i realised that the shocks in front are not repaired properly. So today i took the bike to service, the supervisor who took by bike earlier is there when asked his response is also not correct and very arrogant his name is (Ravi-supervisior from bhanu motors). Hope i get a quick response for this immeidately.

Thanks,
Satya megha shyam atluri

On 10/02/2018, i went to hero motorcorp service centre new millenium motors at chengannur to change my vehicles cable comp throttle and to clean its drive chain. But after i got the vehicle its fuel tap got damaged. They drained my fuel tank with out my consent and the tube not fitted properly. Due to which i lost all my fuel left in the tank.
On 12/02/2018 i went there for complaining the issue, but they shouted at me in front of other customers and neglected to resolve the issue. After that i went to a local workshop and fixed the issue.

I didnt expect such a worst behaviour from such a reputed firms service centre
Attaching the bills for reference

Your service is so poor not any body listen my complaint and not take action for solve it .my bike have many problem but your company only and only oil change in my 3rd service and take 5hour. Not air element clean not my bike soker chacked while it have not work .all body of bike is noisy but repair it starting prblm but not chaked I have main prblm taking 5hour only oil change.why I have waste my 5hour only for oil change in your service centre while its costly

Sir or madam
My self rohit saini
Pickup problem, starting problem kick is not working properly daily i had suffered and my dealer is metro motors in delhi rithala and i am not satisfied them please take an appropriate action. Bike service is not properly washing is not done by them properly.
Regn date 24/10/2017
Ch no - mbljfw018hgj15639
E no - jf33abhgj14717

Dear sir/s,
I have hero honda passion pro two wheeler, bought in the year 2010,
From last two years i have been visiting your dealer lakshmi hero workshop at malakpet, hyderabad, telangana state with the problem of engine oil leaking but the dealer is not able to fix the problem, every time they charge me for changing the packing/seal etc., but the problem persists.
Seems like the said dealer does not have skilled technicians or they are not bothered about consumer issues, also the dealer does not have a qualified works manager.
Could someone help me out in resolving the issue.
My bile no is 'ap 09 by 9136 '.
Awaiting for a positive solution.
Thanks & regards
D surya prakash
Flat no. 103, parimala sriya apts.
#16-11-16/237/1, sripuram colony,
Malakpet, hyderabad - 500036

Mobile no. [protected]

Dear sir

I have purchased a splender plus gj18cq2358 from gandhinagar last year. But till time i never satisfied your services. There are very bad service care about it. There are no any satisfied answer from them. Today i just service my bike but they are not doing any thing in service. Only washing is include in service? They have not manner also how to talk with customer. There are very bad experiance regarding services. I am hero bike user and i like it but services are very bad. The service staff are talking like we purchase bike without money.. Please do something for it... I just service today my bike from there but there not solve any problem which i told them and when i said that about it they told me that it is not our work. I just complain about oiling in bike not properly. So i include attach the photos with these.

Dear sir we have purchased hero super splendor 2018 model we are facing many problems in it.
There is so much loud noise in engine and the bike gets stopped many times while driving in between.

Bikes smoothness is not as we expected like past hero honda bikes are very smooth.
We r very disappointed within 2 days of purchasing. We request you to take action and our dealer in aher kalyan maharashtra is not responding. We also request you to change the product our justify.