Hero MotoCorp Complaints & Reviews

Engine no. Jf33abhgk17441
Chasis no. Mbljfwo11hgk17848
Vx deep blue grey.

When i purchase above scooty from singla agency pul pehladpur
New delhi 110044. Starting problem in scooty, when i met concern
Person to agency, then tell me problem is solved after servicing. When i
Servicing the scooty, 4-5 days is ok. After 4-5 days again starting problm.

Please seriously look the matter.
Thanks & regds
Shailendra kumar sharma
[protected]

I have purchased my passion xpro two years back, now before complition of two years my rear break rod has been broken during driving vehicle. I have not seen before this to any other's vehicle. And during servicing of vehicle the showroom supervisors are not highlighting these points to customers.

Secondly i have visited 3-4 hero showrooms in pune, but this part is not readily available in showroom.

Request to replace the same and if possible put some stock at service centers.

Dear sir, the bike has been purchased for almost six months. The bike has been lagged because i asked on the agency so she came to know. Bike purchase date :- 31.05.2017 bike number :- rj09 bs 9094
Complaint number: 514515
Hero motors pvt ltd.
Agency shree nakoda motors
Address.- behind bsnl office, highway road, kapasan - 312202

Plz see attach document
बाइक में हर जगह जंग लैग रहा है इसके बारे में एजेंसी पर बात करने पर एजेंसी ने अभी तक कोई सूचना नहीं दी है न ही कंपनी के द्वारा कॉल या सन्देश आया

I was bought the your hero-duet model on last pongal. I was felt two things
Is major drawback for this model.
1. Over weight at pillion side and broad rear.
2. Major fault is fuel open at back and it is controlled by same key (On/off) that open
Part of the fuel is very difficult to handle of every customer. Also that fuel close
Lid spring is cut-off several time. 10 days back only i was changed new one.
I ask my service center is to change free of cost. But they said its manufacture mistake.
Not for us. So complaint to customer service. So kindly give proper solution and give more attention to this.

Dear sir / madam,
We had purchased duet scotty from the m/s saumik automobiles, jajpur road, odisha, 755014, on june - july 2016 and from day one it had lot of problems such as starting problem, stop at any time & unknown place upon running condition, excess fuel consumption and other electronic faults.
Before i had hero pleasure scotty of same hero company and my spouse used it for almost 5 years, it was a great pleasure & much comfortable.
I took on duet on exchange of pleasure but now this is giving us much hard time. She (Spouse) is using this vehicle to pick up and drop children from school to home and home to school + market for shopping.
The story starts on the 1st day of delivery from showroom, starting problem, the vehicle delivery made to us around at 10.00 pm saying that the problem will goes off after 2-3 day running, as this is new vehicle therefore problem is coming due to insufficient fuel circulation.
One after another free service, bring vehicle, all the problem will be short out as committed by the team of technicians and workshop manager. Latter on we visited the workshop on every free service, problem was mentioned in the job card, at the end of day, team deliver by saying, problem is resolved and my spouse had to carry this vehicle to home. But, it is strange, the problem reaming as it is unresolved, mileage problem is just tuned to adjust petrol and said now your vehicle is ok.
It was very good to have nice compliments from the service staff, by keeping vehicle whole day, cleaning done properly, to take vehicle home back by taking free service coupons. One by one coupons were taken and on every free service same policy is adopted. The problem remains same as unresolved. Lady cannot attend workshop leaving behind children and house responsibility for whole day every 2nd or 3ed day for the same issue.
My spouse was carrying child for tusion, and in the mid of road this vehicle (Duet) stopped, as it is understood this can be life risk at any time as heavy vehicle is running back & behind every moment on the road. This vehicle did not start again. Lady alone pushed this vehicle to workshop for maintenance.
We bring vehicle on time to workshop for maintenance and repair without any failure, we pay charges as charged on job card, but in return we receive bad & wept feeling, the kind of service provided. This kind of vehicle is designed keeping in mind that, for lady to have safe & comfort travel without any fault.
At the end, team leader / manager suggest to leave vehicle at the workshop for the 2 days for observation and to cure disease. Today my spouse had submitted this vehicle under the team of professionals to carry out inspection and rectify the faults, as and when mentioned in the job cards from time to time.
As hero is known for its great name & fame for two wheeler, and we hope this time our concern will be not solved, but will be completely eradicated. With great hope and expectation we believe on hero group, there will be no more such complaints in this vehicle further after delivery.
We request customer care team as well as maintenance team to take this in right prospective and kindly do the needful to resolve the issue.
Hope for the best..
Regards

My hero passion x pro black grey colour visor and visor glass is damaged,
I searched in many show rooms but black grey colour visor not present.
Black colour is a common colour so in hero show room bike parts available any time.
But fact that no part available.
Please available of bike parts in show rooms.
Common bike colour like black colour parts not present in show room.
Please parts available, customers easily repair their bikes with all availability in show rooms.

I purchased my bike last 6 months ago. There is sounds comes from engine. I resolved the same but problem not solved yet.
Right not self start not working.
I need to change the engine of my bike.
Kindly solve the the problem as soon as possible.
I saw this problem to service centre lot of time but problem not solved.
I need to solve this problem as soon as possible.

I purchase i smart 110 before 11 months...
After 3 months of purchase... Loudly noice comes in engine...
Service center not resolved my problem..

Very poor quality of this bike...
If i purchased any other 2nd hand bike.
It is working better than this bike..

I m dis appointed with hero... Brand...

Personally i advice to others.. Please do not buy this bike.

Dear sir,
it is to here by inform you that my bike's color gets discolored as my bike modal is 2014 bike details are as follows.
Super splendor (125 CC)
UP21AY6968 color- black
manufacturer- Hero motor.
I request the concerned to please look into the mater and help me out of this issue

regards
Sachin kumar
[protected]
sperry plast limited plot-3A udyog vihar, surajpur
Greater noida UP 201306

Hi
My name is ch. Kapeeshwarlu
Due to financial issues i delayed buying my dream bike. But finally the day has come so i was very much eager to own my bike and went to venkateshwara motors near narayanaguda hyderabad even i have many showrooms in between due to my blind trust i went there, the sales person named gopi i dont know why these people misguides the customer their only motive is to sell the bike. I asked him for passion pro i3s in silver black colour but gopi said sir there are only four colours available 1. Red black 2. Black red 3. Blue black. 4. Black grey. So i went for black red due to my blind trust on him. It happened on 15th dec 2017. I took the bike and came home but the next day i saw few silver black colour bikes roaming on roads. So i stopped one of them and asked how you get this colour this colour is not there in showroom and i was told there are only 4 colours. So the man said no no this colour is available. Then i realised that i was misguided. I am deeply hurt. With all my hard earned money and my dreams washed away. I request hero moto corp to look into this matter very seriously and replace my bike with silver black colour. My health is getting worse day by day because of this whole issue. I want reply asap. Please.

Hi,

I bought hero mastero edge on nov 23, 2017 and it has starting trouble and stops while riding slowly; i have taken to service center 4 times within one month of purchase and even after that problem not solved. They are not ready to take back the vehicle.

This has increased my mental agony and don't know what to do. Thinking of filing legal petition. Please help me with the procedure.

Thanks,
Fernandez

Sehgal service centre of mathura road faridabad provide not proper service as they changed oil and tight break and chain from outside only. They never open chain set or vichle for cleaning and other things clearly. They charged extra fee for all things and other labour charge for any part we buy for bike. Please solve that type of overcharging and careless services

I am not pleased with your dealer sukhmani motor as they are selling your product like a roadside helmet seller. There is no proper attention on customer. Servicing of vehicle is very poor. No one is paying proper attention on servicing of vehicle.
If you wouldn't want to loose your fame plz. Take care for this type of dealer.

I have bought duet 1 month ago and it's happen with me during the 1st free service.

Dt. 16/12/2017

I'll have purchase a hero glamour on oct 1st 2017 today december 17 2017 still i don't have received rc your representative could not have me a satisfied answer
I'll have plane a new achiever from your singla auto but i'll have dropped my idea to see your service
It's a shame full to me for buying a hero from your singla hero noida extension branch

In future i don't think so for buying and references to otjers

Hi i m biplob ranjan working in govt. Dept lives in hazaribag jharkhand my mastero scooty no jh 02 ag 6155. The speedometers wire has damage during servicing but the manager / service center hazaribag jharkhand said that he is not responsible for damaged even the speedometers wire was in good condition before reaching service center in the morning.
Therefore i kindly request you to solve my problem

Hi my name is mukesh yadav and i have hero splender plus buying on 25 dec. 2015 from lamba motors in rajasthan jaipur district in bagru bike number is rj 14 xd 8439 i completed services done from hero authorized service center in jaipur time to time with give paid service after then his service center machine tolled me that your bike is have some problem like engine but his service center owner not treated my bike problem so please help me

I am purchased my glamour bike in 2016 december nearly one year over now my bike all parts are falling on road one by one i am informed to showroom 3times nd i am complained in hero app also but not solved my problem but showroom was closed my complaints without solving my problem showroom service supervisor only saying not only ur bike glamour manufacturing is not have good i can complaint to head office what can i do now my no [protected]

Dear sir,
I bought it here, dt. 25, full payment 25/11/2017
I bought a bike from you. Still, i did not get his (Mh04number, even with full cash, do not give me some complimentary items like helmet sit cover etc...
My friends told me that the hero was not a very good organization, but i believed in hero, that was a mistake, please take my car and pay back.

Thanks
Regards
Ritesh halde
[protected]@gmail.com
[protected]

My brand new bike had repairs within a year at present the bike is still lying in the show room past 10 days and above and the company service representative are not bothered for customer
request all readers to not purchase HERO bike for its pathetic services and defective bikes
The bike has been under continuous repairs within a year of purchase immages, job card, videos all required proof are attached, GUYS ITS JUST THE NAME HERO BUT SERVICE 0
Even after continuous mail, tweets on hero site, and complaints on consumer the company service representative are shameless,
so guys hero =0

I purchge new bike i smart in 21/01/2016.. Bike number gj13 ss 9647

Engine number ha12emgha06634

And chassis number mblha12acgha06597

This bike i use only one person i last 3 month my i smart bike miter in voise noise very very high so i ask my local dealar in show room in my

Bike paid service in 03/11/2017 this date i bike oil change and padi service and ask this issue but not saticfied ans me..

So last five day this miter voice very very high i bike ride ma head very very truble so i yesterday visit this isssue and problem this

Meeter in hero shoe room surendgarangar "jai ganesh hero" show room i in i ask my problem so shoe room open in job card and job

Card number 6326 but this bike i delvery in 5 pm but not solve my proble so plese solve my problem... I bike in wareny in 5 year this issue is

Manufuture folt i bike time to time service and oil chnge so why this issue so help me

My bike regular service nad oil chnage but this issue very bad.. I

[protected]@heromotocorp.com bike meeter reding 10000 km only.

I atthced mybike job card yesterday copy 12/12/17 so help me