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Hero MotoCorp Complaints & Reviews

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Updated: Dec 12, 2025
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K
Karunaiah
from Vijayawada, Andhra Pradesh
Dec 6, 2017
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Address: Chittoor, Andhra Pradesh, 517507

Dear concern,
I have booked and taken hero duet scooter on 21st of november 2017 at sri gopal hero showroom, tirupathi.
My vehicle number is ap03cg9524.

One service has been completed.
Before giving the service, i informed to service team regarding small issues at service centre.
Those are small noise and vibration sound is coming.
But problem is not solved. Still that sound is coming.in this regards again i have visited service centre which is located at tirupati.
Simple your service person is saying it is the name plate problem. It's not fixed properly. As per his words again i went to rto office and fixed the board properly. Again sound is coming as well as vibration also. But your team is not responding.

Now what can i do???
Who is responsible person for resolve this issue.

After get the new bike, few days only its works normally. After 20days vibration sound and noise sound is coming.
Same thing i convey to your service person. But not yet resolved

So kindly i'm requesting you, please rectify the my problem.

Regards,
S. Karunaiah
[protected]
Hero MotoCorp customer support has been notified about the posted complaint.
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    H
    Haarun Siddiq
    from Kottayam, Kerala
    Dec 5, 2017
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    Address: 600001
    Website: www.consumercomplaints.in/new_complaint

    Dear team,

    I need your assistance regarding my complaint
    I've changed the engine oil for my karizma bike on 2 weeks before, but oil was not changed properly and it's very worst condition now within 200 kms

    I've raised my issue with vinayagam motor showroom manager but he was talking so rude and misused the word unnecessary rather then listen my complaint

    Could you please have look and sort it my issue asap

    Your prompt response would be much appreciated

    Thanks - harun
    Chennai - mobile +91 [protected]
    Hero MotoCorp customer support has been notified about the posted complaint.
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      S
      savio_163
      from Pune, Maharashtra
      Dec 5, 2017
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      Address: 411001
      Website: [email protected]

      Dear sir,
      I ‘am not patronizing your brand nor your pathetic service, my complaint is pending from last 1 year and still you don’t have the confidence on your own production and multiple repairs done at various authorized service center.
      If you can’t replace/ refund the defective new bike which was delivered since day 1 do you even have the confidence for all the repair done, hoping you have read all the chain mails and view all the images and videos attached in previous chain mail.
      Regarding owner manual please refer previous owner mr.. Bhavish /yogesh no owner’s manual was handed to me. Is the bike from a defective lot one?.
      Regarding the bike roadworthy how do you conclude this even after repairs under your nose still there was a issue at the time of dispatch then what is the standards, service check of your service center.
      Forget hreo service is 0
      '[protected]@heromotocorp.com'; 'prashant. [protected]@heromotocorp.com'; 'hero lakshya', amol. [protected]@heromotocorp.com
      +3 photos
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        T
        thiru4696
        from Delhi, Delhi
        Dec 5, 2017
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        Address: Thoothukudi, Tamil Nadu

        Sir,
        I have purchased Hero Duet scooter on April -17. dealer name: ARVINTH HERO
        TUTICORIN,

        when i purchase the vehicle i am given Accessories amount is 3500.00
        But the above dealer is fitted in dublicate Accessories like (NOT ORIGINAL) Bumber, side stand, foot rest, floor mat etc.,
        so kindly solve this issue before comming friday[protected] with original GENUINE ACCESSORIES
        Hero MotoCorp customer support has been notified about the posted complaint.
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          G
          Gauravkpro
          from Bhagalpur, Bihar
          Dec 5, 2017
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          Address: 832108

          Dear sir,
          I have purchased a new bike hero passion pro from jamshedpur dealer narbheram gamharia zone. For servicing my bike as 1st free service at service point[protected] and they return to me after service it to me on the same day by eve. When i check my bike it scratches in two different place and after my several request for the same they deny the same and blame on me that u didn't told us prior service that u don't have any scratches in your bike.in a new bike is it quite possible for scratch but if there is nothing than why i may mentiion about the same. If any scratches prior to service than why service person not intimate me about the same.
          My request is kindly clear my issue by remove my scratches on change the part. Else i have service record so i may go the higher level for resolve my issue.
          Hero MotoCorp customer support has been notified about the posted complaint.
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            S
            sandeep9629
            from Indore, Madhya Pradesh
            Dec 5, 2017
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            Address: Dhar, Madhya Pradesh, 454001

            I am extremely depressed by the mileage of your product i-smart splendour bike. It cost me alot by filling of 200rs petrol for riding 70km on normal speed everyday. My mostly income get engaged in filling petrol in this bike. I am a student &doing a part time job. I cant invest that much cost for refilling. Please exchange or repair my bike.
            Thanks
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              S
              Stephen Anthony
              from Raipur, Chhattisgarh
              Dec 4, 2017
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              Address: Dhamtari, Chhattisgarh, 493773
              Website: heromotorcorp

              A big surprise, the name whom we all trust so much has reached to such a stage that the customers are cheated for as small thing as screw of the body cover, when i complaint about the missing screw, i was told that the same cannot be done as their is no screw available, when asked about the reason the same was swapped from other side of the body... Really surprised with the cheating of such trusted name.
              Hero MotoCorp customer support has been notified about the posted complaint.
              Nov 29, 2017
              khanmaksood's response
              अब हमारे देश मे हो रहा है डिजिटल भ्रस्टाचार। देश की माह नवरत्न कंपनियों में भी हो रहा है आउटसोर्सिंग केजुअल वर्करों का शोषण लूट ।।।।।। अब भी जारी है example, my bike hero
              Splender pro up 14 8678 damaged during by riding but hero services my problem not solved my mob [protected] plz help

              अब हमारे देश मे हो रहा है डिजिटल भ्रस्टाचार। देश की माह नवरत्न कंपनियों में भी हो रहा है आउटसोर्सिंग केजुअल वर्करों का शोषण
              Slender pro up 14 8678
              Mob [protected]
              My bike part damage but my problem not solve by hero service
              Service center globe motors
              Add modinagar gzb up west 201204
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                A
                arvind006
                from Jodhpur, Rajasthan
                Dec 2, 2017
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                Address: Jhunjhunu, Rajasthan

                Sir i purchased motorcycle rj18sw9351 on[protected]
                Model hf deluxe
                Engine no. Ha11eph4e07470
                Running kilometer 6200
                Owner name - arvind kumar
                Mobile no. -[protected]
                Yesterday when i was riding my bike did knocking sound and engine shut down after that i tried a lot but the bike never start then i take it to ajay motors jhunjhunu but they said they will check and give a answer on monday[protected]. Sir i completely unsatisfied with their answer because my work depend on bike. What will i do without my bike for three days. This kind of problem i have faced earlier two times but the service center did not make it properly. They just make the bike start for a short period (Some days). Please sir take it seriously because your company has a brand value and this kind of service let your image down.
                Hero MotoCorp customer support has been notified about the posted complaint.
                bhai yhi problam mere wali me h
                I am getting lot of sound from engine while driving. I gave for warranty claim. But this problem not yet resolved. That noice givung irritation to me.I font like to drive this bike because of this noice .My bike onle driven 8000km.2016 model.kindly get back to me.are else I need go for further high level complain.
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                  S
                  savio_163
                  from Pune, Maharashtra
                  Dec 2, 2017
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                  Address: 411001
                  Website: www.heromotocorp.com/en-in

                  Its been a year i have purchased i-smart from hero - lask - pune and within a weak there was a problem with the front mack wheel which was replaced then after 15 days there was knocking sound from the engine which was rectified then the average issue which is still there, then repeated to it follows front shock observer oil seal leaked, i-smart technology which works at its own will you wont believe it 2 different authorized service center were replace, continuous mail, tweeter, telecom discussion with company person for guarantee service but reply is that we will again repair the bike. Is it a second hand or a defective /manufacturing defect bike sold to me since 1 year and above i am using a defective bike sold by hero and paid the worth of a new bike, pathetic service just the name hero service 0.
                  Pls guy be aware of this type of company
                  Hero MotoCorp customer support has been notified about the posted complaint.
                  I by a bike on 26nov2017 the tyres are not a tube less or Chinese tyre.on handle screw capes not fitted
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                    S
                    Sumittr26
                    from Renukut, Uttar Pradesh
                    Dec 2, 2017
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                    Address: Varanasi, Uttar Pradesh

                    I own a hero glamour (Uk 07 af 5093). I got shifted to varanasi and first time visited to bb automobiles varanasi for getting the servicing of my bike. They took my bike around 11 am on 02/12/17 and told me to come around 3 pm to take back the bike. I reached the service center at 4 pm (1 hr. After the promise time) but by that time they didn't even started the work of servicing though they promised to give it back at 3 pm. When i asked about the issue they were speechless. This type o[censored]nprofessional behaviour is intolerable in any circumstances. I urge you people to take necessary actions asap. My contact details are:
                    Sumit tripathi
                    [protected]
                    Sumit. [protected]@gmail.com
                    Hero MotoCorp customer support has been notified about the posted complaint.
                    Sir,
                    My bike has dim head lamp when i am glowing in night but i many time complain to company workshop he can't response about matter he asked me that the head lamp is ok now .so i requested that please remove the problem. In future you cannot implement on my request then i shall be going in cusomer court.
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                      A
                      Ajimsha Sha N
                      from Alwaye, Kerala
                      Dec 2, 2017
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                      Website: [email protected]

                      I buye karizma zmr 2013 only running 11000 km meters proper servicing, that tym complaint fuel injection pump, yesterday maine engin parts also prblm, they (Dealer prem motors adoor) are servicing and informed complaints very badly) so i need your support plz rply me
                      My contact number is [protected]
                      And prem hero adoor dealer can't informed anything
                      Hero MotoCorp customer support has been notified about the posted complaint.
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                        T
                        the Horne please
                        from Noida, Uttar Pradesh
                        Dec 2, 2017
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                        Address: 331701

                        Dear sir,

                        1. Name of the company :ramdev hero automobiles (Authrosied of mahalaxami motor company churu rajasthan)
                        2. Model:hero hf delux
                        3. Chassis no: mblhar05xh4e00638
                        4. Rc no.: rj 10 sk 7103
                        5. Dealer/service center name and address: ramdev hero automobiles, rajgarh road, sidhmukh, churu rajasthan
                        6. Date of purchase :[protected]
                        7. Problem details: i purchase bike before 5 months. And he is facing problem oil and shocker related. Salf start is not work properly.
                        And oil droped in engien and the dealer is not providing service properly.
                        8. Expected:i want my bike to perfect.
                        Please reply fst
                        My number [protected]
                        Hero MotoCorp customer support has been notified about the posted complaint.
                        Service is not completed and service coupon :-6 free service was not expected
                        In Hero showroom Ganes motors
                        rangaipura near ganes temple petlad anand gujarat - 388450

                        change my bike properly - Comment #2937236 - Image #0
                        change my bike properly - Comment #2937236 - Image #1
                        change my bike properly - Comment #2937236 - Image #2
                        change my bike properly - Comment #2937236 - Image #3
                        I am owner of Hero Duet . Just two months of purchase these bike . I am ride to bike suddenly off the vehicle Do not start the bike
                        Running off I do know what about this
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                          M
                          mailpksharma
                          from Muzaffarnagar, Uttar Pradesh
                          Dec 2, 2017
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                          Address: Muzaffarnagar, Uttar Pradesh, 251001

                          Sir,
                          We purchased this scooter on 19/10/2015 contact id[protected]scon[protected]. This scooter lock set is out of order during the madguard change at your vihan motors, muzaffarnagar, up.20 days before. We lodged several complaints and calls to repair lock set. But these people are not listening. This scooter is standstill because all the functions are based on this lock. I request kindly help us at the earliest because my daughter using for her tuition in early morning.
                          Sincerely,
                          Dr pradeep sharma,
                          C/o pramod kumar sharma,
                          343, muzaffarnagar, up 251001,
                          [protected]
                          Hero MotoCorp customer support has been notified about the posted complaint.
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                            P
                            pulak singh
                            from New Delhi, Delhi
                            Dec 2, 2017
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                            Address: Muzaffarpur, Bihar, 842002
                            Website: heromotorcorp

                            I am ajay kumar singh of hero motors valuable customer. I want to claim my scooty as insurance policy. But my hero dealer (Radha hari hero. Muzaffarpur bihar 842002) was not responding always take me date and when i go to workshop they were always said product is not available. Around 3 months i will face these problems. Can u tell me is this your service to customer, what a shame things done you guyz to the customer.
                            I want you to take action regarding mentioned dealer and resolve my problems as soon as possible.
                            Hero MotoCorp customer support has been notified about the posted complaint.
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                              A
                              Ajmalfirdouse
                              from Namakkal, Tamil Nadu
                              Dec 2, 2017
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                              Address: 691506

                              I have purchased a hero achiever on jan 15 from vega motors (Sub dealer of diya motors). Unfortunately my bike shows lot of complaints and informed the showroom. They repaired my bike and returned. But day by day complaints repeats and increases. Mileage-38-40kms (For 100rs) only. I feel my car is better than achiever. So the bike parked safely in my car shed. But i have a strong doubt about my bike is old. Checked carefully and verified it. Yes!!! This is an old bike. Year of manufacture is 2014 on rc book and 2013 on insuarance policy. Checked with vin number too. That shows bike manufactured in 2013 february. So they sold a 2year old bike to me. Informed both dealerships. They understood and reconfirmed this is an old one. But now they are silent about my case. Lost my trust with heromotocorp and their dealerships. So give my money back immediately otherwise i'll go for legal support definitely.
                              Hero MotoCorp customer support has been notified about the posted complaint.
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                                Ashvani Srivastava
                                from Bhadohi, Uttar Pradesh
                                Dec 1, 2017
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                                Address: Varanasi, Uttar Pradesh, 221005

                                Dear sir / mam,

                                This is ashvani kr. Srivastava. I purchased hero glamour bike from g. S. Auto mobiles rajatalab varanasi on 29/09/2017. My problem is while i purchased bike after 10 days i found oil leakage from my bike engine & abnormal sound comes in by bike. When i complained to my agency the repair my bike and hand over to me but still i found the same problem. I gave my bike three times for repair but the problem remain same.

                                I am frustrated but the agency can't help me.

                                Please change my bike engine otherwise suggest me what i do.

                                Thanking you

                                Best regards
                                Ashvani srivastava
                                Contact no. [protected]
                                +1 photos
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                                  R
                                  Rajendar Namani
                                  from Mumbai, Maharashtra
                                  Nov 30, 2017
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                                  Address: Hyderabad, Andhra Pradesh
                                  Website: www.hcslinsurance.com

                                  I completed the process of online renewal of my two wheeler policy.

                                  Payment was successfully done. I have transaction id also.

                                  After compleion of online transaction, while downloading of policy pdf file,

                                  It throws server error.

                                  Could you please send the policy receipt to my mail id.

                                  Following are my details.

                                  Rajendar namani
                                  Hero glamour drum/self
                                  Engine no: ja06efcgc21427
                                  Chasis no: mblja06eucgc19559
                                  Transaction id:heroil[protected]
                                  Mail id: rajendar. [protected]@gmauil.com
                                  [protected]
                                  [protected]
                                  +1 photos
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                                    Dhyansingh Rajput
                                    from Dhamtari, Chhattisgarh
                                    Nov 30, 2017
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                                    Address: Bhopal, Madhya Pradesh
                                    Website: Vijay automobiles nh 12 bhopal hosngabad road mandideep dist raysen

                                    गाड़ी नाइट में खड़ी रहने पर सुबह-सुबह स्टार्टिंग प्रॉब्लम बहुत ज्यादा है एवं धूप में 24 घंटे खड़े रहने पर भी गाड़ी स्टार्ट नहीं होती है कई बार जॉब कार्ड बनवाकर चेक करवाएं लेकिन गाड़ी की प्रॉब्लम नहीं जा रही है इसलिए कंप्लेंट डाल रहा हूं और मुझे कंप्लेंट नंबर चाहिए गाड़ी एचएफ डीलक्स इको है जो शुरू से ही कई बार कंप्लेंट कर चुका हूं लेकिन स्टार्टिंग प्रॉब्लम सॉल्वर नहीं हो पा रही है कृपया कंपनी मेरी प्रॉब्लम को कॉल करें
                                    Hero MotoCorp customer support has been notified about the posted complaint.
                                    Nov 30, 2017
                                    Updated by Dhyansingh Rajput
                                    गाड़ी नाइट में खड़ी रहने पर सुबह-सुबह स्टार्टिंग प्रॉब्लम बहुत ज्यादा है एवं धूप में 24 घंटे खड़े रहने पर भी गाड़ी स्टार्ट नहीं होती है कई बार जॉब कार्ड बनवाकर चेक करवाएं लेकिन गाड़ी की प्रॉब्लम नहीं जा रही है इसलिए कंप्लेंट डाल रहा हूं और मुझे कंप्लेंट नंबर चाहिए गाड़ी एचएफ डीलक्स इको है जो शुरू से ही कई बार कंप्लेंट कर चुका हूं लेकिन स्टार्टिंग प्रॉब्लम सॉल्वर नहीं हो पा रही है कृपया कंपनी मेरी प्रॉब्लम को कॉल करें
                                    I have faced self start problem last 2 month in my ismart bike but when I serviced my bike in hero showroom Laxmipriya motors, puri they told me that parts are not available it will available in 7 days .It's 2 month parts not available here.
                                    BAD SERVICES 👎disappointed
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                                      Shiv kumar khandelwal
                                      from Rania, Haryana
                                      Nov 29, 2017
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                                      Address: Agra, Uttar Pradesh

                                      Sir,
                                      I purchased maestro edge in june 17 & i service it regularly in your center m/s atma ram automobiles, agra but has a problem in metre, oils are coming in plug but no one solve it, only wash & polish it. I approach mr. Praveen sharma (Service cell manager) but each time the manager told parts not available & next time i solve it. Now 6 th service has been done recently but the issue as it is. No one heard there. Please look into the matter because it is the prestige of a co. (Heromoto corp)
                                      Thanks,
                                      Shiv kumar khandelwal
                                      Mob. [protected]
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                                        ovase7865
                                        from Delhi, Delhi
                                        Nov 29, 2017
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                                        Address: 190001

                                        Dear sir,
                                        I bought a bike super splender and i have 5-6 free services.
                                        I visited your workshop (City motors) nawab bazar srinagar jammu and kashmir and they demand me money
                                        Please tell me if i have free 5-6 services then why should i pay the money.
                                        And they broke the original speedometer part and told me to pay for that. Why should i pay for that if the part was broken by hero mechanic.

                                        3 months back i visited there for free service and they told me to pay for service and they don't check the bikes properly.
                                        Hero MotoCorp customer support has been notified about the posted complaint.
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