Hero MotoCorp Complaints & Reviews

WORST EXPERIENCE WITH HERO BIKE

I bought Hero xtreme 200R on 30th May 2019 in prudhvi hero Pvt Ltd, Tirupati, Chittoor (D) they sold me an engine defected vehicle, from the date of purchase, I have contacted dealer more than 30times, but there's no response.
If I give the bike for service they just charge money for service without doing any thing, they just change engine oil and wash with polish, they not even drive and test the vehicle, Even I have raised the issue in hero help desk, but, the dealers are forced me to close the complaint. I can't wait further, I need bike replacement or money back with compensation, please take it as high priority.

Dear sir / mam

Myself H Nitin Kumar
I own a two wheeler from Hero MotoCorp. pfa below
Xpulse 200 ( KA 05 LA 6319 )

It’s been year and a half I’ve been using the vechile and the I’ve had issues with the bike and service center ( Sai motors Banshankri ) here in BANGALORE.

I’ve been asking the showroom people to sort out the issue. But they never came up with quality service and the TSM Prashanth, Service Manager Manjunath, and most of the employees here including security staff they don’t even know how to communicate with customers and they keep on ignoring With the complaint I come up with the bike.

Kindly check All my service records
( KA 05 LA 6319 )
Since the beginning I’ve been facing a lot of issues and none of them are taking it serious. I’ve been asking for replacement of the bike . Even now if this is been ignored

I would’nt mind taking this case forward and file a complaint in consumer court

I have order back shocks for my Hero xpulse 200 and i have not received yet

U have done the servicing of bike of 25th april 2022 and have put order on 26th april 2022 in
Wheel Magnets - Hero MotoCorp · Building No 875/4. Goa Bombay Highway Porvorim - 403521

I would like to inform that i purchased my hero xpulse 200 in name of Mayank Beria from BHUYAN HERO, WEST JAMUNA ROAD, SIVSAGAR, ASSAM, 785640 ON 15-3-21
I did my 1st servicing on 23-4-21 and for some health regarding issue i couldnt complete my 2nd servicing and did the next servicing on 25-12-21
and the next servicing on 2-4-22 and the next servicing on 18-4-22( service centre charged me 800 bucks as they told me i couldnt avail free service anymore)
on 16th april 2022 my monoshockabsorber started malfunctioning and got bad. service centre informed me to change the monoshock absorber and told me that it would cost extra 6-7k. kindly look into this matter as it has been hardly an year since the purchase of my vehicle and i cant afford to buy this part for extra 6-7k. i would be more than happy if it got replaced under warrantee.
As the service centre told me to place a order for this part i placed that order on 18-4-22 and its been more than a month, yet the part hasnot arrived the service centre. kindly look into this matter

I purchase Hero Glamour 125cc BS6 bike DL5SCP 9335 in jan 2021. But iam very unsatisfied with its features and quality. Two days ago my bike suddenly get heated and fuel motor pump inbuilt in fuel tank. God jammed. i was unable to start with self or kick start. Still my bike submitted in jhilmil hero himgiri service shop, but staff saying 10 or 15 days me solve hoga may be iss problem ka. . what to do now. hero motocoro should take some positive action for solve my bike issues.

Dear Team,
I purchased a Hero Passion Pro Bike from - Super Motors, Hero MotoCorp, Karbala Ramgarhmode, Jaipur, on 18th February 2022. It has not even been a complete 3 months,
and the bike has stopped mid journey, more than 4 times. The bike just stops in the middle and this problem is highly serious as this is a new bike. I should not be having
this experience after just 3 months. I also reached out to Super Motors, Jaipur, where I puchased from, and even after them checking, the same probelem keeps showing again.
As a customer this is really a bad experience, and I want a resolution as soon as possible. Please revert back to this mail as we had really high hopes from this bike and
we do not want to regret this purchase. I live in Amer, Jaipur 302028. Looking forward to a solution.
Thank you
Contact number: [protected]

My bike is under warranty it just 18 month old fule pump is not working in heat .where I purchased bike that agency say they don't have fule pump and another agency have fule pump but they are not provide

I make payment every month via gpay because bank was not able to activate EMI because of signature issue.

wherein these people calls me every month and take payment . Today caller called Nikita she was abusing me on the call and she was so rude and spoke like slum person. and she made a statement that covid time i did not make payment, till last month my payment is up to date.

I have filed a complaint and uploaded the recording on the caller.

If anyone knowns where this office is location please share the details.

CONTACT NO [protected]
UP 42 AJ 1592
Engine service again and again and not giving a perfect solution and charging high bill again and again.

Just making fool to their customers.

From
Ayodhya

It's taken long time in a first serviceing of my vehicle i am not satisfied with hero

My bike fast service mileaj very low 40km 45 what this probleam

I have parches new scooter 14 apr 2022
I bought Maestro edge scooter from your given dealer (Jitendra Auto Nashik Maharashtra) on 14th April 2022 and I can't find its service and parts anywhere. Rupen Bukane is not telling my scooter repeatedly and not complaining that nothing is coming replay

Meri byke bs6 passion pro new moddal hai mai byke ko purchaging ke baad se hamesa hi chalti gadi me band hone ki problem pure 1.8 years ke baad tak byke ki problem solve nahi ho paa rahi hai
yaha ke kisi bhi mistri ko problem solve karne ka tarika hi nahi malum hai ake bar bana dege phir two days after same problem

so mai hero ki byke purchase karke pasta raha hu
or bhi kai bar complain kiya but koi action nahi liya gaya
so the hero motors ki byke is very bad ...

Dear Hero Team,

Greetings of the Day.

My name is Hitesh Bhavsar. And I Owned Hero Xpulse 200 FI 2V - BS6. It's VIN # MBLLDL058LGK02689. (Reg. GJ01VG1568)

I want to Air filter for it and that's why yesterday i visited Karnavati bikes, Ahmedabad for it but they he'd not any stock for same. ( I changed Chain Set and Spark Plug at Karnavati bikes.) Today I visited Rajdeep Hero, CTM, Ahmedabad. There are same story. No any stock available for Air Filter.

Then I go to the Keshav Motors, Nikol, Ahmedabad for the Same. Luckily I found Air filter there. I ask for Change it but due to around 15:50 hrs so They deny for it. Then I decided to purchase it.

When I went to cash counter they ask me for extra money than MRP. which printed on the that part cover. (On Air filter's Cover) and they prepared tax Invoice of INR 215/- (MRP is INR 160 printed on cover)

Photo attached for your reference.

I can you give me a valid reason for the Same.

Is Authorised service center/ Dealers have any authority to charge more price to Customer???

If the part rate are changing due to any reasons in catalogue, but if they have a old stock with old price then they have any right to sale old MRP stock with a New Price???

I wish your strong action against the dealer and the same with Written Response in Email from your side.

Waiting for your response.

Thanks,

Hitesh Bhavsar

Ahmedabad.

Mo. [protected]

My hero glamour bike had starting problem, i admitted my bike on Saturday ( 07/05/22) today Thursday still they did not notified about my service

Dear sir
I purchase hero passion pro bike one year back purchase. Engine complete.
Sounds.serivce 20 days back bad service

I Madhuri Rupen Bukane bought her Hero Maestro Edge scooter on 14th April 2022 and I am not getting its service and parts.
The showroom owner is not answering properly. If the scooter kids bother me or anything else, I will blame the Hero company because it is often said that there is nothing there without taking the scooter and I don't get the correct answer. Giving engine number, not getting service, these changes, you should talk to Jitendra showroom and get my scooter fixed. It begs you

I have bought your Hero's Maestro Edge scooter by Madhuri Rupen Bukane and I am not getting its service and parts.
The showroom owner is not answering properly. If the scooter kids bother me or anything else, I will blame the Hero company because it is often said that there is nothing there without taking the scooter and I don't get the correct answer. Giving engine number, not getting service, these changes, you should talk to Jitendra showroom and get my scooter fixed. It begs you

I war given a appointment at Hero Service today (11/05/2022) at 3.00 pm but I was not provided service till 4.30 pm.
There was a rain at 3.30 pm and the whole area was flodded which they were unable to pump out the water with a defective pump.
I had a minor problem with my rear indicator which could by repaierd at the dry area.
I requested them several times but they turned a deaf ear to my complaints.
They told me that unless water gets out of their compound they wont work.
I having two numbers o f Hero Joyride bearing serial numbers [protected] & [protected]
At 4.30 pm I had to take back my bike without repairs
Such a service center is shame to the Hero brand and strict action should be taken by the company.
They are also very careless that they didnot collect the acknowlegement slip given to me at tke time of receiving my bike.

Hello my name is Karthik
Mobile number [protected]
Vin MBLJAW132NHA01191 i bought a new bike at Madurai Mani Nagappa Motor bypass road madurai 03/03/2022 From the time I picked up the vehicle till today my vehicle often runs out of engine I have not taken any action to complain to you till today so I am very depressed the vehicle could not drive even a kilometerI have not seen any repairs in your company that I complain to you more than once I complained to you on 17/03/2022 and the other day they took my vehicle from your company for repairs and eight days later they called me back and asked me to drive the vehicle. But my vehicle was not repaired ..next 14/05/2022 i complain (complaint number[protected] but no response ..ur hero service team...bikerun 870 km till today I have not been able to run even a kilometer engine automatic cut off problem I have complained no action has been taken till date