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A
Ashu Patwal
from Noida, Uttar Pradesh
Oct 14, 2017
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Address: New Delhi, Delhi, 110092
Website: [email protected]

Dear sir
My father purchased hero maestreo edge (Dl12sh3151). Before one year. Now their is problem in engine even scotty is drived only 23000 km. I went ks hero service center in rangpuri delhi they asked for 13000 rs. For engine service. I claimed for warranty they told there is problem in service records as per their record. But still not give any response after 2 days.
My father suffring after purchased this article plss help and provide engine warranty.
Thanking you
Hero MotoCorp customer support has been notified about the posted complaint.
HERO HF DELUX
MODEL NO 2016
REG. NO. UP85AY1103
I am pursuing the dealer M/S JAIN MOTORCYCLE COMPANY
NEAR ALWAR BRIDGE, NH-2, MATHURA 281001, U.P. INDIA
for changing some auto parts of our Motor Cycle, but the M/S is not given proper answer for changing parts of our M/C
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    HEMANT PADILE
    from Bhandara, Maharashtra
    Oct 14, 2017
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    Address: Wardha, Maharashtra, 442001

    I have given my hero maestro for servicing in gm motors wardha in the name of vandana ashish jamekar. Company has given time period for 8days but today is the 10th day but still they are not reply from gm motors. They told that they will call back but no such call was done. I don't understand what is the reason for the delay. Hero is big company and why do they have to wait for moped crank for ten days. Why are we not getting good service when the moped is in warranty. If no one resolves this question i am sorry i have to take legal action action against the hero motocorp unit.
    Hero MotoCorp customer support has been notified about the posted complaint.
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      Y
      Yasith Hettige
      Oct 14, 2017
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      Address: 10600
      Website: www.heromotocorp.com/en-lk

      I bought that hero bick in abans srilanka. Really disappointment service and all the things they are providing. I'm going to create a website posts regarding your bick. I'm sorry to say you that if you have not respond me back i will surely do that and i'll provide my contact details here with. I have service the bick only from company abans paliyagoda. Only after riding 12000 km i put my bick in a service and they are telling to me to replace the clutch plate. It was damaged. From the second service i'm complaining to them my bick clutch have a sever problem and they always saying that it is the problem of the rider. I have been using bicks since 1995. This is the first complain i got. And one service when they going to handover my bick after serviceing the check person found the oil was not changed. Then he asked them to replace the oil again. How can that be a problem of service.. I'm really fed up with your product and really sorry to complain like this. When i complain to them about clutch problem if the correctly respond to me with correct problem i won't have to pay for the clutch plate again. Please respond me back soon. Expecting your respond.

      Name :- yasith hettige
      Mobile :- +[protected]
      Company :- virtusa pvt. Ltd
      Hero MotoCorp customer support has been notified about the posted complaint.
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        S
        Sayak Banerjee
        from Kolkata, West Bengal
        Oct 14, 2017
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        Address: Kolkata, West Bengal, 712232
        Website: [email protected]

        Dear sod,
        Self purchase a hero mustro on 14/0/2017 from west bengali sarada auto (Dealers name).
        It's has few problems while starting the engine and serious problem in front wheel, which is not maintain the air pressure regularly.
        While eqrice the same dealers given very unsatisfactory answer.
        Plz suggest, or else considering worst company to deal with

        Regards
        Ms mousumi banerjee
        Hero MotoCorp customer support has been notified about the posted complaint.
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          J
          Jay Bhatia
          from Ahmedabad, Gujarat
          Oct 14, 2017
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          Address: 380013

          I have done my 3rd services on 28th december 2016. Now i went to do servoces on 17th october 2017 they are telling that your 4 th services has been lapse, 5th was done on 28th april 2017 and now sixth is lapse. I did not understand how without doing servixe aftet third service they are showing 5th services has been done in the system. Is there any authentication in the system or yhey will allow any person to do entry in tye system.

          This purely unethical practises heromotorcorp is doing. And it can be seen my three of three services has been lapsed.
          Hero MotoCorp customer support has been notified about the posted complaint.
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            N
            Niranjan Dharigoud
            from Bengaluru, Karnataka
            Oct 14, 2017
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            Address: Belgaum, Karnataka, 591304
            Website: www.heromotocorp.com/en-in

            To whomever it concern...

            I purchased the above mentioned scooter last year. Bike performance was okay upto 3 months, once the problem started due to piston and crank problem its still continues. I approached the nearest showroom "bhagyashree automobiles, athani". They billed me 8150 rs inspite of warranty period. But problem still exists. The worst performance and the worst bike i have ever seen. For ex: they were advertising the hero bikes in athani few months back, and in all that only duet scooter was not getting start, and that too in the middle of the market. Such a shameful incident for hero company.

            As a responsible citizen henceforth i will spread awareness in people not to purchase a duet scooter or hero product, due to the bad performance and extremely worst behaviour of showroom people.

            Because of the bad behaviour of showroom owner, i had given to repair the scooter to outside mechanic. And this will be my last investment for this scooter, if problem still occurs i will sale to modkawala and upload the same in hero page.
            Hero MotoCorp customer support has been notified about the posted complaint.
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              S
              Swathi Konduru
              from Vijayawada, Andhra Pradesh
              Oct 14, 2017
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              Address: Hyderabad, Andhra Pradesh

              I brought pleasure scooty in 2014.. It worked for 1yr without any prblm.. Then d problem started.. Self start is not working.. I gave for repair in showroom so many times.. They use to tell that wire has gone, this part has gone and changed so many of my bike parts.. But still it's not working.. Almost for 5 times i gave for repair.. They charged so much for those parts but the problem of my scooty was not rectified..
              Hero MotoCorp customer support has been notified about the posted complaint.
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                R
                Ramanand Sah
                from Delhi, Delhi
                Oct 13, 2017
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                Address: 110032

                Dealer - himgiri automobiles pvt ltd, loni road, shahdara, near durgapuri chowk, east jyoti nagar, subdealer - hans motors, plot no. 1, street no. 1 & khajuri pusta road, karawal nagar, near toll tax, shaheed bhagat singh colony

                Maine jabse is vehicle ko purchase kiya hai tabhi se isme starting problem hoti rahi hai... Raste me chalte chalte apne aap band ho jati hai, fir start kro to start nahi hoti... Kai bar to highway traffic me aik dum se band ho jati hai aur start nahi hoti jisse bahut dikkat hoti rahi hai. Isko maine kai bar service centre me same problems k liye dikhaya pr aaj b same problem aa rahi hai. Last week 5 october 2017 ko gadi achanak shastri park me band ho gayi uske bad start hi nahi huyi. Paidal scooty ko mai apne ghar pahuncha. Saturday ko service centre me problem bta kar scooty dekar aaya. Aur aaj 13 october 2017 ko hans motor hamse us scooty ko thik karne k charge mang raha hai.

                Mujhe shuru se hi same problem is scooty ke sath rahi hai, aur har bar maine hans motors ke service centre se hi isko dikhaya hai pr aaj tak isme koi farak nahi aaya hai, service center se jab lekar aate hai uske 3-4 days sahi chalti hai bad me fir same problem karti hai. Hero motor me maine customer care pe iski kai bar shikayat ki hai par har bar vahi hota hai, service center jao, do aur lekar aao fir bad same problem.
                Hero MotoCorp customer support has been notified about the posted complaint.
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                  A
                  afsara mazgaonkar
                  from Mumbai, Maharashtra
                  Oct 13, 2017
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                  Website: Bekar koi fayda nahi hero company par bharosa kar ke complete karne par koi sunta nahi

                  Dear sir, maine 2017 latest model hero ki maestro edge liye. Wo bhi 13 july me first problem 13 din me hi starter boton ka tha. 2 nd 15 august serving ki usme bhi mujhe bilkul bhi aisa nahi laga ki service kiye sab dust usme lagi thi, aur aaj 13 oct scooter ki power hi band h. Aur jab complete kare to koi sunta hi nahi, isliye hero comp par bharosa nahi. Very bad service. Kharid kar pachtava ho raha h
                  Hero MotoCorp customer support has been notified about the posted complaint.
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                    P
                    premchand mali
                    from Ranaghat, West Bengal
                    Oct 13, 2017
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                    Address: 761200
                    Website: [email protected]

                    Respected sir
                    I am the valuable customer since 2010 of your company. I have purchased ignitor hero bike from preetam enterprise, palalakhemundi, gajapatin in the year of 2014. When i travel 300 to 400hundred kilometers from pkd my chain sprocket has been damaged.. Every 300-400, i do change my chain sprocket. Sir i m very much tired to replace a new chain sprocket again. I do regular service at service station. The service personnel told me it's a manufacturer defect. So u have to take immediate step against my bike otherwise i will go to the consumer court. My name is premchand mali. My contact no [protected].
                    Hero MotoCorp customer support has been notified about the posted complaint.
                    Oct 13, 2017
                    Updated by premchand mali
                    Chain sprocket and crank problem ..in every 400-500 kilometers I do change my chain sprocket .my email [protected]@gmail.com

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                      B
                      Babloo1710
                      from Jamshedpur, Jharkhand
                      Oct 12, 2017
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                      Address: Jaipur, Rajasthan

                      Sir,
                      I want to purchase a hero hf deluxe on "dhan teras". I want to know from your company that which accessories to come free with the bike as per govt rules. Reason is that the dealer is denying to provide following accessories like helmet, front and rear number plate, rear view mirror, saree guard, crash guard handle guard for pillion rider and etc. Kindly help also provide a list of accessories to come free with a motor cycle (My mob [protected])
                      Hero MotoCorp customer support has been notified about the posted complaint.
                      Sir i am still awaiting for your reply regarding accessories come to free with two wheelers because most of the dealers are not providing/following the rules. I received a call from your side and the person who talk to me was not aware about it.
                      Some accessories i mentioned in my complaint like hemets (qty1 or 2), rear view mirror, crash guard etc.

                      I am attaching the decision for accessories to come free with two wheelers as under which is posted in "THE HINDU" News Paper and link are as under

                      http://www.thehindu.com/news/cities/Thiruvananthapuram/helmet-accessories-to-com...

                      Helmet, accessories to come free with two-wheelers

                      THIRUVANANTHAPURAM:, MARCH 30, 2016 00:00 IST

                      UPDATED: MARCH 30, 2016 05:46 IST

                      Move to bring down number of accidents in State

                      In a bid to encourage motorcyclists to wear helmets and curb the number of accidents in the State, ISI-approved helmets are to be given free of cost to owners of two-wheelers at the time of delivery of vehicles from April 1.

                      Besides the helmet, front and rear number plate for displaying registration number, rear-view mirror, saree guard, crash guard and handle grip for pillion riders will be provided free of cost by vehicle manufacturers to owners.

                      A decision to this effect was taken at a meeting of motorcycle manufacturers convened by State Transport and Road Safety Commissioner Tomin J. Thachankary in the capital on Tuesday.

                      The vehicle manufacturers have been told not to charge two-wheeler owners for the accessories.

                      The Motor Vehicles Department had received complaints that the dealers were taking money even for providing number plates to the vehicles. The manufacturers have been told that their authority for sale in the State will be cancelled if the accessories were not provided free of cost.

                      The Transport Commissioner said the decision to provide ISI-approved helmets was taken in view of mounting fatalities involving two-wheeler riders in the State. Two-wheelers continue to trouble the police and the MVD with 20, 434 accidents taking place last year.

                      The highest number of 3, 762 accidents involving motorcyclists took place in the capital in 2015, according to the State Crime Records Bureau’s road accident statistics.

                      The vehicle manufacturers have been told that they cannot insist on motorcycle owners choosing a particular insurance firm.

                      The registered owners have the right to select the firm.

                      The MVD has also asked manufacturers to find a solution to deactivate Bluetooth facility on mobile phone while the motorcyclist possessing it is driving the vehicle.
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                        A
                        Avinash Vashisht
                        from Amritsar, Punjab
                        Oct 12, 2017
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                        Address: Pathankot, Punjab, 145001

                        I am a retired electrical engineer from powercom, i purchased a splendor plus in september 16. I used to get my vehicle serviced in time. This year there was a marriage in my family and i left pathankot in 3rd week of september 17 and returned back to pathankot in the 2nd week of october 17, i visited bm enterprise on 12th of october where i was told about the cancellation of 4th service. I request your good offices to restore it keeping in view my circumstances and oblige.
                        Hero MotoCorp customer support has been notified about the posted complaint.
                        My vehicle no is pb 35y 5108
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                          V
                          V.S. Enterprises
                          from Jaipur, Rajasthan
                          Oct 12, 2017
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                          Address: Jaipur, Rajasthan, 302019

                          Hardik motor, jaipur have not good service for washing bike washing staff is so lazy and he is only one man for washing bike customer wait for his bike for a long time

                          I think customer time is waste in bike washing please improve this
                          Hardik motors  
                          3.0
                          3 google reviews
                          Motorcycle dealer in jaipur, india
                          Address: 11, 10, new sanganer rd, goverdhan colony, shiva colony, sodala, jaipur, rajasthan 302019
                          Hours: open today · 10am–7pm
                          Phone:[protected]
                          Hero MotoCorp customer support has been notified about the posted complaint.
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                            B
                            Bala Vanteddu
                            from Idukki, Kerala
                            Oct 12, 2017
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                            Address: 508248

                            Dear sir
                            I purchased glamour i3s model, while crossing 50 speed i am getting vibrated and abnormal sound. Till now my reading is 900 km, 1st servicing has been done but no solution, when i asked the dealing mechanic saying no solution.
                            It's very bad experience to me. I need a solution. I would like change to old model i. E asfs any chance for this. Other wise i may go for complaint for default product
                            Hero MotoCorp customer support has been notified about the posted complaint.
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                              D
                              Dipak4728
                              from Mumbai, Maharashtra
                              Oct 12, 2017
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                              Address: Jalgaon, Maharashtra, 425110
                              Website: [email protected]

                              Dear sir
                              I have purchase super splendour
                              From satpuda auto jalgaon maharashtra in november 2014, this bike regular give me of mileage (Average) beetwin 1 year is clear of 70 km per liter but after than this bike average is low from 2015 to till date is now per liter 10 km.
                              So you will solve this issue on priority

                              Thanks
                              Dipak patil
                              [protected]
                              Hero MotoCorp customer support has been notified about the posted complaint.
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                                M
                                Monu Saroha
                                from Gurgaon, Haryana
                                Oct 11, 2017
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                                Address: 122001

                                I have bought splendor ismart 110 12th months ago, but there is a noisy sound produce from engine the service center said this is fault of manufacturer, but can not be solved this fault earlier. So i request the hero motocorp to solve this problem as soon as possible for customers satisfaction because hero is the best brand of two wheelers bikes, if he can not solve this issue than opted us to exchange the other bikes.
                                Hero MotoCorp customer support has been notified about the posted complaint.
                                Oct 07, 2017
                                Nareshvasita's response
                                Tank color damage and chain chakker not setting in service time
                                Oct 11, 2017
                                Updated by Monu Saroha
                                Dear sir
                                From broken of my heart, i need to tell you that my faith on hero two wheelers has broken permanently when i use your one o[censored]r product splendor i smart 110.
                                I want my money back. I am very upset with your product.
                                I have splendor i smart 110 cc bike which i had purchased on 10th oct 2016 and only after riding of 14000 km the engine of the bike has concked off and your service team from gurgaon tooks 10 days to repair my bike as they have not sufficient spares to repair the same immediately.
                                After repair, the bike works only 500 km again to again the engine sound is very high and worst part is, the auto needs service specialist are saying that this is normal sound. I am sure it is not a normal sound.. I am riding on bike since 2002 and i knw very well what is normal sound and what is not.
                                You are going to loose goodwill of splendor name by creating this type of poor products.
                                I need my money back or want permanent solution as i am not so free person who stand always your service centre.
                                Need immediate action on this or i will take care of hero moto corp repo.
                                Need permanent solution immediately.

                                I hope this matter you will take seriously and do the needful urgently.
                                Hope no other things i need to write about your product splendor i smart 110
                                My two wheeler registration no is hr26cz9148 and my contact no is -[protected], name-monu kumar
                                Oct 11, 2017
                                Updated by Monu Saroha
                                now this time standing the bike ismart 110cc yours service center auto needs registration no-HR26CZ9148
                                Oct 11, 2017
                                Updated by Monu Saroha
                                SLOVE THE PROBLEM IMMEDIATELY
                                HR26CZ9148
                                Oct 11, 2017
                                Updated by Monu Saroha
                                MAIN TAB TAK AUTO NEEDS SERVICE CENTRE SE BIKE NAHI LEKAR AAUNGA TAB TAK BIKE KI PROBLEM THIK NAHI HOTI.
                                REGISTRATION NO- HR26CZ9148
                                Sir mera wonder book nahi de raha hai

                                khagariya auto agency
                                Service not satisfied and stering cross and tank color is not complete I have not satisfied yr service
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                                  S
                                  Sukhbirmehla
                                  from Kanpur, Uttar Pradesh
                                  Oct 11, 2017
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                                  Hii
                                  Khana automobile ladwa are taking charge to change tha air fillter and spark plug in free 5th free services of hero honda splender plus...
                                  And they clean tha carborate after complaint... And they are no polish tha bike..
                                  They also take tha signature of satisfaction before tha bike service from all customers.
                                  Hr 75 b 5380
                                  Hukam singh
                                  [protected]
                                  Hero MotoCorp customer support has been notified about the posted complaint.
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                                    C
                                    cousikan
                                    from Coimbatore, Tamil Nadu
                                    Oct 11, 2017
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                                    Address: Tirupur, Tamil Nadu

                                    Am asking for red colour dual disc break extreme sports bike but may they don't have in that colour i think. But after 2.5 year i going to some shop to exchange my bike to heigher one they said, the bike actual colour was black (Engine and all) but in shop people change the top of the body part to red and balance all from black colours
                                    They cheat me during purchase.
                                    Now i what to do?
                                    Am from tirupur
                                    Purchased at city motors tirupur
                                    My mobile no [protected]
                                    Hero MotoCorp customer support has been notified about the posted complaint.
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                                      kumark jit
                                      from Chennai, Tamil Nadu
                                      Oct 11, 2017
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                                      Purchased mastro scooty in malad east mumbai few months back. Brought the same to chennai on transfer, it is least used. No free service is done. Now it does not start. Called up the centre i. E. Customer service no. Got assurance of call back. Nothing happened so far. Since the scooty is in the warranty period i expect tchnecal snag will be repaired by your service centre only. I request you to look into the matter
                                      Hero MotoCorp customer support has been notified about the posted complaint.
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                                        S
                                        Sankar Shanmugam
                                        from Chennai, Tamil Nadu
                                        Oct 11, 2017
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                                        Address: 603202

                                        Dear sir / madam,
                                        Greetings,

                                        I am sankaran. S has on till 2015 i purchased more than 6 to 7 hero honda on the below mentioned address and now hero karishma using from 2015. This bike procured from chengleput raviram motors sub dealer sri kalyana venkateswara motors, gst road at vandalur, after one year of service i observed some up normal noise from the engine. The mechanic will say it is tapering noise they will adjust and give the vehicle.in a week or 2 weeks later the same problem. So i changed the service to raviram directly and there to not satisfied, then vishnu motors ekathuthangal there also not satisfied. Then i written a complaint to hero motors. Next 2 days i received a call from raviram motors based on my complaint, after that also they did same general service but the noise was still there. They also noticed and made me convinced, but day by day the noise has become has an diesel share auto sound. 4th oct 2017 i left the vehicle for service at raviram and insisted to some thing in engine to stop the up normal noise from the engine. There is a warranty for the engine or if any manufacturing defects are there for 5 years.in this aspect i requested to approach but they refused not to go for warranty (Then only i came to know that if they go for warranty their dealer name will be get spoiled, so they don't want to go). They replace what ever they suspect other than the engine and yesterday they called and informed that other than the engine we tried but no changes on noise. Now they requested for an warranty replacement for the engine (I received an sms that your request id is[protected].
                                        01: given the vehicle for service on 4th oct 2017 and 10th oct 2017 they noticed their is a problem in engine so they decided to go for warranty replacement. To observe the problem it took 6 days and very well you know without 2 wheeler for last 6 how difficult it will be...
                                        Hope you would have receive all the detailed information through the below mentioned id :[protected].

                                        Hope my problem will be get resolved shortly.

                                        Thanks with best regards,
                                        S. Sankaran
                                        [protected] / [protected]
                                        Hero MotoCorp customer support has been notified about the posted complaint.
                                        9/10/2017.on that I had given my glamour bike to varalakshmi motors.i has given bike for complaint but they taken service slip and I given complaint for engine sound is coming but they not done my complint and bike waterwash service is also too worst
                                        Few days before i got call from shilpa prasad(hr head of hero motocorp)and take my telephonic interview asking some question and then conform me for the post of maintanance engineer in the company. and demand a secruity money i.e 7000 rs .and send me today a appointment letter . so plz tell whaT i do this time
                                        Good morning sir, I went in hero agency on gohana road meham haryana to get my hf deluxe bike service. the people at agency demanded rs 320 after making service and they did not gave me any receipt for this . it was my first service . the no of my bike is HR99ACH
                                        (T) 8959. please send me a copy of bill at my email id
                                        [protected]@ gmail.com.
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