Hero MotoCorp Complaints & Reviews

I have hero maestro for last 4 years, i regular service of my maestro at j k automobile dealer bhaktingar branch in rajkot (Gujarat) their workshop manager mr. Haribhai is also know my problem,

I have face problem for last 8 to 10 months, my maestro left side mirror (Blue colour) is not working proper i say many many time to j k auto. For new mirror but every time they said mirror is not in stock, come 2/3 days, but still not their in stock
My scooter registration detail as under,
Maestro blue colour,
Regi. No. Gj 3 eq 6361,
Engin no. 04424
Chassis no. 04562,

I request to you, please do needful this issue, otherwise i never recommend purchase of any products of the herocorp...

Thanks & regards,
Jaydeep kava
Contact no.[protected]

I had booked glamour fi on 22nd september 2017 after paying 5000/- in advance at vindhya auto sales hero dealer, robertsganj. And today when i reached them to get the bike they said it was sold. The reason they gave was "malik ka koi jaane wala tha usko bike de di". The stores manager was also not present at the moment so we waited for half n hour but still he wasn't available. I request you to kindly go through the matter and take some action. This way you'll be losing your costumers only.
I'm also attaching the slip of advance booking with the manager details.

Kulmendar chauhan
[protected]

Sir i booked my hero duet service on phone in up automobile service center dated for 28.09.2017 service with some with my vechicle meter. But there is a negative response from there. No one has time to listen. I have been there for 15 min. Everybody moving here and there and had my vechicle under warranty period.
My name is rajender singh
Phone no:[protected]
Vehicle : hero duet

Dear team,
The service team of hero motocorp, laxmi motors, dharma nagar, berhampur, ganjam was very bad. They are behaving very nuisance when we complain for unsatisfied work done by the team. On tomorrow 27th-sept-2017, evening time about 6.30 pm about. We received our bike which is given for servicing and found completely unsatisfied job like not comfortable to ride even. That time we opposed for not feeling good. At first the collection team collected the amount which are billing. But after that when we said for touch again for smoothing for ride they start to scold us like criminals. That time my colic compared bhubaneswar motocorp service team with them for better quality service. But its feel very anger when they replied to us for their worst service quality. 6 to 9 employees of service team come and fight with us with lots of slang language which is totally nuisance. The must pathetic situation occur when their behaviors are more to more slang and they said to us - "gandi ta de jadi aame bhala service quality dei pari luni, magya saale". It was a very bad situation to overcome from. Which a common man never would like to experience. Kindly take some necessary action for the team laxmi motors, dharma nagar, berhampur ganjam or we will sue a case at consumer court for their unethical behavior. We stopped arguing, but they all are just harassed us with lots of slang language. Just a bad experience... Change the team or create a bad goodwill among berhampur city. Decision is all yours team. Look into the above case and clarify the obstacles!!!

Regards
Sivanand

Im dishant sharma i purchased a duet hr 26 df 2825 from auto needs at gurgoan on 23/4/17 after 2 or 3 months i'm facing problems with millage of this scoty is 8 or 10 per km and so many times on the road the engine was stop after that going this scoty to service center and i took it 10 or more than at service but the problem was same so i request that old resolve this problem as soon. My mobile is [protected].

Today, my vehicle no. Mh 26 au 5809 (Meastro deluxe) stopped while running and not starting by both kick and start button. So, i visited the service centre at our location. They told me that due to carbon produced on spark plug my vehicle stopped and they cleaned it with emery paper. After servicing they gave me a bill. Bill no. Is 10316ci17v7188 and job card no is[protected]rjc[protected].in that bill labour of allignment rs. 50 was taken from me. I have querry that if service centre has not done the allignment then why they have taken from me service charges of allignment.

I am completely dissatisfied about the time sence of this particular branch!!! No one has time sence and not following any timings mentioned here!! I gave my bike for service a day back since i don’t get my bike as finished service!! And the billing department people no one available here to pay my bill and i weited a hour nearly no ones here!! The timing they said for lunch 1:30-2:30 pm but it’s 3:15 but no one here!! Do resolve this timing sence of these people hope it won’t repeat!!!

I give my motorcycle on dated 08/09/2017 and not get my motorcycle till date 27/09/2017 after receiving damaged parts from insurance company khanna automobiles c-124 a maya puri indl area they are not doing anything in their service shop. I visited yesterday in khanna service station and ask of my vehicle they said we will give you your vehicle in this week but their is no work done in my vehicle from 08/092017 to till date
. I have some question pls reply me :-

1 can i get all damged parts repaired after accident claim?
2. How many days it take to complete accident claim?
3. How much i have to pay in accident claim?

Respected sir,
I have been the customer of hero vehicles as long as i can remember but the point of issue comes with the service you provide on vehicles
Location : sri sri sri hero, hunter road warangal.
1. I have brought a new vehicle (Mastero edge) on 4/10/2016, its only been a year of purchase but the visit to your stores for service and after service was clearly waste of time no proper response and customer service manager doesnt even exist or he never stay in the store or maybe he doesnt care to know what the customers are going through.
2. On 30/8/2017 i have taken my bike for third service but i have no clue why they have not done it with the third service (It was with in the km reading mentioned in service book) they made the service on fourth free service.
3. After my fourth service i have visited your store for a round 2-3 times but the problem remained unchanged and today i. E 26/09/2017 i was forced to take my bike but the person named ashok i dont have any idea with his designation he was very harsh rude and loud which not a single customer would like to take it. After few arguments i asked for customer service manager but he refused and stopped me from talking to him and later i found out that he is not in the premises.
This is not thr first time i have seen ashok behaving such away not only with me but with many other customers such a careless and irresponsible person.
4. Whats the use of paying money for person who doesnt even stay or exist in the store (Csm).
If this behaviour continues suitable actions will be taken in court of law. Kindly look into it and teach some manners amd work knowledge to people you recruit.

Dear concerned
From bottom of my heart, i need to tell you that my faith on hero two wheelers has broken permanently when i use your one o[censored]r product splendor i smart 110.
I want my money back. I am very upset with your product and will write on twitter also.
I have splendor i smart 110 cc bike which i had purchased on 11th sep 2016 and only after riding of 6500 km the engine of the bike has concked off and your service team from gurgaon tooks 10 days to repair my bike as they have not sufficient spares to repair the same immediately.
After repair, the bike works only 2500 km and now again the engine sound is very high and worst part is, the jasodha auto service specialist are saying that this is normal sound. I am sure it is not a normal sound.. I am riding on bike since 2007 and i knw very well what is normal sound and what is not.
You are going to loose goodwill of splendor name by creating this type of poor products.
I need my money back or want permanent solution as i am not so free person who stand always your service centre.
Need immediate action on this or i will take care of hero moto corp repo.
Need permanent solution immediately.

I hope this matter you will take seriously and do the needful urgently.
Hope no other things i need to write about your product splendor i smart 110
My two wheeler registration no is hr26 cy 3318 and my contact no is [protected]

I went to your hero dealer akar motors in jaipur dated 18/09/2017 for the qoutation of hero maestro edge vx. They provided me the qoutation for rs. 58315/- (Rs. 51956 ex showroom price+ rs, 4440 rto+ rs. 1919 insurance) plus accessories optional.
I am a psu employee & on the above qoutation i applied for two wheeler loan to my company on the same they. My company approved the loan for rs. 51956/- (Ex showroom price) on 21/09/2017. Same day we made neft of rs. 51956/- to the account of akar motors.
On 21/09/2017 i was told by the dealer that i an eligible for a cash discount of rs. 3000/- which will be deducted from the final bill amount. On 22/09/2017 i visited to your office for the confirmation of neft & they told that it is pending we will let know once it reflects in our account.
Same day i received a call from the dealer that the amount has been credited & i can get the delivery of the vehicle by making difference payment.
As per my company norms i have to get insurance from oriental insurance company only. I went to the dealer & made the difference payment of rs. 4290/- (Rs. 4440 for rto+ rs. 2350 for accessories+ rs. 500 for hypothecation in rc book - rs. 3000 cash discount).
I asked for the engine number & chasis number from the dealer for the purpose of insurance, they provide me the same which was incorrect as the engine no. Provided was actually chasis no. & vice versa. It was part of their wron information delivery. Insurance was done on the wrong information provided. They said that before final bill you have to make the insurance which i did.
I was surprised to see the final bill as ex showroom was written as rs. 48955/- instead of rs. 51956/- which was earlier qouted by the dealer & on which the loan was granted by my company.
The problem is that the insurance was done on ex showroom of rs. 51956/- & wrong engine & chasis no. Provided by your dealer. Another problem is that my company granted loan on your qouted ex shoeroom price which was rs. 51956/-. It created negative image of mine in my company.
The cash discount of rs. 3000/- should be deducted from the final bill amount, instead they first deducted rs. 3000/- & then made the ex showroom of rs. 48955/-.
Last but not the least that hero provided a facility of side stand sensor in maestro edge vx, but your dealer did not installed the sensor on the day of delivery & even did not inform me about the same. When i used the vehicle it camet o my notice & on 26/09/2017 i again went to the dealer for the same & they told me that the sensor was not available on the delivery day. I asked them why did you not informed me about the unavailability of the sensor, & they were speechless on my question.
I was my first experience at hero & was the worst experience. The management is so poor at akar motors, jaipur.
Now tell me why should i suffer due to poor services of your dealer i now i have to visit insurance company for endorsement, to change loan amount from my company & again for the sensor which it still not installed.
I am totally fed up with your services & it is forcing me to sue the dealer for mental harrassement.

Regards,

Rishiraj singh rathore
[protected]
Email id - rishirathore.[protected]@gmail.com

Respected sir
I am regular customer of hero bikes.
Now a days i have splender i-smart bike no. Hr 14 n 0151. I am very sorry to say u that it is not a bike that i want. On purchasin onwards the engine is heating very high. Complaint is also submitted but no response is given. Timing chain in engine is noising so high. Please consider my complaint. Early solution will be highly appreciabe.
Name vikas
Mob. [protected]

मैंने 17-6-19को साक्षी ऑटोमोबिल धार म, प्र से meastro edge ली थी।एक हफ्ते बाद गाड़ी start नहीं हुई।complaint करने पर गाड़ी ले गए और शाम को कॉल करके बोला battery discharge हो गई है।charge करके देंगे। उसके बाद भी गाड़ी अच्छे से नही चल रही थी।मैं बार बार showroom में जाकर बोलती थी पर ठीक नही करके दी। गाड़ी रुक रुक कर चलती है।कही भी बन्द हो जाती है। बहुत परेशानी हो रही थी।तब मैंने hero moto corp ltd पर कंप्लेन 19-9-17 को ।21-9-17 को मेरी गाड़ी लेने आये और 24-9-17 दी ।मैने चला कर देखी पर परेशानी वही थी जो पहले थी। कंपनी से गाड़ी ठीक ही नही हो रही है।आप कोई उचित कार्यवाई कीजिये।ताकि मेरी परेशानी का हल निकल सके। डॉ राखी डेविड

I have submitted my scotter mestro for reparing on 5th of sep to brij hero mathura but i will not received yet what kind of services given by hero i dont know i personally never suggest any one for purchase hero two wheeler vichle.. Very bad services...
This is not my first experience its happened again and again when i visit brij hero mathura.
Vechle no up 85 au 7136
Even the whole staff don't have any manners that how to talk our custoner if they deal the customers in this manner its directlly impact on the brand image of hero motocorp.
My vichle is still stand in brij hero if it not received with in a week i will go to the consumer court... And take action against brij hero.
Kindly check it...??

Regards
Lavkesh bhardwaj
[protected]

Hi,

My bike was stolen in march and police found that back in may with lot of broken or tear parts. I gave the bike on arc motor, okhla service center, new delhi in may.
Initially for over 1.5 month they were not being able to find why the engine is not starting and every other day they used to say "sir we are looking only". How long it will take for any normal mechanic to just start an engine, i guess not more than 2 days to find out a cause.
Then it came to the point that my claim is not approved, which i have asked my insurance company to fix on urgent basis and that was fixed in june finally.
From june till date, service center is not able to provide the bike, making excuses of not able to find parts like engine guard, back foot rest, front frame, handle bar, etc etc etc etc and a hell lot of extra...
Seriously if i would have opted for some local mechanics they would have repaired the bike no more than 2 week and for hero service station it's 4 months and still counting. I request hero officials to take these things seriously otherwise no business can run in success if there is no client left.

Regards,
Anil
[protected]

Dear team,

I purchased new glamour bike for few months breaking of left side back indicator i contacting authorized show room of sri sri sri automotives khammam this management asked spare part not available in spares and i contacting other hero spare parts also not available this spare part.

Please request to provide this spare part.

Regards,
Naresh

Dear sir, maine 25 may ko splendor ismart kharida. Abhi tak ye 1200km chali hain. Maine authorised dealer ke yahan 2 bar servicing karwa chuka hoon. Uske bad bhi bike mein starting problem hain. Bike ka milage 50 km/l hai. Bike mein pick up nahi hain. Mechanics se problem solve nahi ho raha hain. Aise chalta raha to 1year mein bike ka engine kharab ho gayega. Mere 2 saal ki kamai doob jayegi. So please tell me that what i have to do.

Same issue...I bought CBZ Xtreme sept 2017.I have purchased CBZ HERO SPORTS on dated: 04/09/2017. I am facing problem in my bike since I purchased my vehicle.
I have raised complaint 2 times to Hero customer care (Complaint no[protected] and[protected] and visit the hero workshop told them that I am facing with handlebar vibration as a major problem but after their service still facing the same and unsatisfied with the work done from dealer.

Hero bike become worst bike.I will never buy any bike from hero ...waste of money

Hi,
This is belal sha.
I did this complaint from my personal mail id but i don't get any response from you sothat i paste the same here.
I was purchased a hero ismart of 100cc from my home location at-pipili, dist-puri, state-odisha, pin-752104.
It's still having many problems and i don't get any one time solution from your service centre.
As informed your service manager for provide me superior service.
The service manager is very nice person but i think there mechanics are very stupid.
Last time a mechanic take my bike for his personal work after servicing...
So please give me the solutions as soon as possible because my free servicing periods are gone from last month...
Contact me at [protected]

Dear sir
I have hero maestro which is purchase in december 2016.
Sir my scooty running in only 3500 km.
Sir today my scooty is not started. According my observation scooty having battery problem.
Sir my scooty in under warranty so please give my home support for start my scotty.
I shell be highly oblized
Harendra sharma