Hero MotoCorp Complaints & Reviews

I am parveen Kumar I purchased a bike 10 december super splender i3s and I done 2 service timely no problem but 3rd service some sound in engine service centre say to me this is chargeable service centre is raj motors in vikas Nagar please informed me what is profit of warranty my contact no is [protected] and [protected] email is [protected]@gmail.com bike no 4236

A agent of your company have mistaken. He has given a insurance validity of one year instead of 2 year validity which was mentioned before purchasing it and charged 2 year fee of insurance. Infact i came from work to collect insurance paper but still i am waiting for more than 4 hours but nothing happen by them.
I shall be must obliged if you will resolve it as soon as possible.
41b, d. H. Road, p. O.&p. S. Thakurpur, kolkata-63

Hai this naveed from karnataka, chamarajanagar-571313. I have purchased here duet from hero motors showroom after 20 days met with an accident and vehicle given for repair and it is almost 2 months is over. Every 2 to 3 days i used to visit the show room but service manager and sales manager is not giving proper response when the vehicle get ready. When ever i called their word is spares has not yet came. What type of service is giving by hero i donot know. I am realy fedup with the service of hero motors and iam not aware what to do futher.

My cell no. Is [protected]

I requested to you that I've purchased a hero duet vx on 25/03/2017. But this is manufacture defective product, which're handover to me by vss enterprises showroom of hero motors in udaipur. I do complain to service manager of vss motors on delivery/handover the vehicle time. He told to that, it's normal complaint & it's run in mostly vehicles but it's automatically resolve after 1st service done on hero authorised service centers. Which're 1st service is done on 23/05/2017 but complaint continue run at this time. I do again complain to service manager at manama hero motors at udaipur. But no any action taken by service manager.
Once again I request you that pls help me.

Sir i pay the money for maestro edge in the month of march 31. But srisrisri hero dealer in warangal they are give the same bike to another person. But my amount is not give return. Still i don't receive my money from dealer. These dealer do the cheat on customer.
Customer is suffer on hero bikes due dealer mistake.
We pay the amount through the credit card, we have pay the monthly interest
Is 5500. Who will bare the amount.
Total amount-55068/-

K. Santhosh
[protected]
Srisrisri hero
Warangal

Dear Sir/Madam,
I have purchased a Maestro Scooter from UP automobile Roorkee Uttarakhand on 24 Dec 2015. In the purchasing time dealer told me that this vehicle give the mileage 58-60 Km/liter. In the starting it gives the mileage 40 Kim/liter but after 6 month it reduce about 30 Km/liter.
I have complained it two times in the service center and they assured me that mileage would be corrected but the condition is same. I have completed five services of the scooter but the problem is same.
Please forward my complain to the company.
Thank You
Bhupesh Balooni
[protected]

Dear sir, I am putted my bike (HF Deluxe MH14 FR9598) at Sehegal Hero Chinchwad Pune from 30/6/17 under accidental insurance. The insurance company already {Reliance General} given clearance for said case. From last few days I am taking follow-ups for repairing of my bike using telephonic communication but no any proper response received from service centre. Please kindly look into this matter ASAP.

Regards,

Kiran Maratha
[protected]

Sir
I bought a Hero Splendor Ismart on mid July 2016. My bike no is WB24AE7162. But the incorrect model is showing in my RC book. I went several times to your registration dept. But they are not caring my request. Can you please look into this.
Dealer address:

Hero Showroom,
Vinline Hero
V I P Road,
Baguiati,
Narayantala West,
Kolkata, West Bengal 700059, India

With Regards
Tapas
[protected]

I am purchase passion bro bike in lalgudi hero vijay motor dealers.10.05.17 amount paid. Bill no.7003 dt.10.05.2017. This time is no bike delivery. This till date no delivery. Company dealer told ur bike no rdo registration. Delay of 4 month after ur bike delivery possible. Please help me my amount refund and bike issued. Our problem previous time delivery bike till date no rdo registation problem means traffic police in fine and told police theft bike cheased.
Thanking you sir

I am christopher and my vehicle number is tn21 by0104 and model is maestro edge. The vehicle was purchased at sriperumbudur vikram motors. Till now 3 free services are over. Service was at hm motors, porur. The day before yesterday the vehicle was suddenly stopped and the noise was too much. I handed over to sarathy bikes, thiruvallur. They said the oil of the vehicle is dried. I have the bill from hm motors which says oil was changed. If it was happened then why the oil is dried. I filed a complaint in chennai gopalapuram branch. They didn't even take it serious. I need immediate solution for this. What they are actually doing. If you don't take necessary action surely i will file a complaint in police station. The service is worst. Please do the necessary action as soon as possible.

Hello sir we take hero bike hf delux last month. We face a problem in assessory of bike. The rubber of bike kick is of very bad quality. Rubber comes out when we start the bike. We can't under stand that quality is bad or bike seller change the assessory. If quality is bad plz change the quality other vise checq that bike seller may change the parts of bike.
Yous truly
Harsh

Sir we are living surrounding in peddapuram east godavari dist, andra pradesh pin code 533437. We purchased hero bikes whenever we want to give our bikes to service centre the manager does not take our bikes he used to tell us to bring tomorrow and day afternoon tomorrow like this. This is not the first time sir every time it happens like this. What is this sir? Why is he behaving like this. We are the customers. You have to satisfy us but i want to tell one thing to you sir if he continues like this no one buy your products
Thank you

I bought maestro bs3 model this month starting at the time of purchase, i found one damage in front panel and also extra fittings, side mirror, food rest does not fixing.. I told to service manager immediately but still now they did not resolved the problem. Kindly arrange to rectify or change the parts immediately.
Dealer name : svs hero
Pudukkottai - 622001,
Thanking you

Dear hero motor corp
My vehicle vin:mbljf33aagh14919& reg no:ts08ev9584
My vehicle recently serviced on [protected]@ 3395 kms at... Krishan sai hero at malkajgiri for my vehicle all services carried as per schedule. But i my vehicle stalled in running at yadagiri gutta. I was very dissatisfied at that time. I called break down assistance team but they were not responding properly. Their help is zero. Break down service is too poor and too worst. I was taken my vehicle to workshop and according their inspection engine oil drained is almost zero
My vehicle was not cranking and kick start not possible
According to workshop and general inspection my vehicle engine was seized.
In general cases in that condition base engine needs to be replaced.
While enquiring the status of my vehicle the response from service team is too worst
According to my review on earlier service they were not poured new engine oil and they drained only old engine oil
It's purely workshop mistake..
Please provide new engine under warranty or workshop cost.

Please don't cheat the customer. The brand of hero motor is good but the service team are unfit their responsibilities.

They don't know how to care the customer and how to repair the vehicle technically.
Please consider all above points.

Kindly do the needful

I[censored] people ignore this issue i will put it in social media and legal action over hero motors corp
Warm regards

Dear sir,

I have purchae a hero glamour on the date 25.05.2016, now i have facing sataring pbl so that i have log a complain and u r service engg visit at detect that the bettery was faulty and he told that it is not resolve at our end u can cantact exide company. So that i have visit to exide company he told me u r bettery manufacturing month is jan 2015 but i have purchse on the date 25.05.2016.

Kindly give me proper solution how to resolve my issue, both hero and exide company playing with me, no one can agree to handly my issue,

Kindly reslove the problem as soon as possible.
I am waiting ur positive response,
U can callme [protected] for more details,

प्रिय हिरो कंपनी..

माझ्या mh 13 bh 6007 या गाडीच्या रिपेरी आनुभव अत्यंत वाईट आला आहे..
माझी वारंवार एकच तक्रार आहे कि, माझी गाडी चालवत असतांना गाडीचा हँन्डल हलतो..

परंतु लक्ष्मी अॉटो चे कर्मचारी मला वेगवेगळ्या प्रकारचे कारण देतात नंतर गाडी ओके झाली असे सांगून गाडी देत असतात..

या वेळेस माञ गाडी चालवून पाहिले तर त्याहूनही अधिक ञास जाणवत आहे म्हणून मी ना इलाजास्तव थेट कंपनी कडे तक्रार करत आहे..

माझी कंपनी ला विनंती आहे कि त्यांनी प्रत्येक्ष आपले प्रतिनिधी पाठवून अनुभव घ्यावा.. व मला माझी गाडी व्यवस्थित रिपेरी करुन द्यावी ही विनंती...

लवकरच आपले उत्तर येईल अशी अपेक्षा करतो..


आपला
प्रदिप वानखेडे
[protected]
[protected]

Dear sir/madam,

This email is regarding an issue i am experiencing with services performed on my hero splendor+ which i purchased on 1st july 2016. From the very first service i was unsatisfied with the setting of the bike chain, maybe i was loose and i created and unsettling and disturbing noise which bothers me most of the time. During the time of my second service, i also mentioned the problem about the loose chain and chain cover. He assured me that he will look into it the issue. Even after the service the same problem was there. I asked the mechanic if he had done it properly. He nods his head in positive manner, even when i visited the service center for my 3rd service, the same problem persists. Everytime i mention this problem and everytime the mechanic just assures me that it's done. And now during my 4th service the directly told me change the chain as well as chain cover, earlier whenever i asked they keep telling me that issue had been taken care of. Then why all of the sudden i am suggested the purchase new parts for my vehicle which i kept telling to make sure of. Even though after 4 services, i am not completely satisfied with the services perforemd by the mechanics. I hope you provide me subtle solution to this problem, and will look into this matter seriously. I shall be thankful to you.
Registered vehicle no. - pb02 cy 4370 (Hero splendor+ black and grey)

Yours sincerely,
Amandeep singh
[protected]

Booked on march 21st. Called them 20 times on phone and visited 5 times. Finally after filing complaint with the hero company, promised delivery. On day of delivery, found that the bike had full of scratches, seat cover was torn, mirrors were duplicate and with scratches. Gave fake reasons that they were transportation damages and are very common. Didnt allow me earlier to take the vehicle on temporary registration. And now, after one month, were forcing me to take the bike, saying that permanent registration is done!!!. They forgot that i need to put my signature at the rto office for the permanent registration to be completed. I had not been called or informed about any such program. Already filed a complaint about a week ago to hero moto corp regional office bangalore, but they didnt take any action and didnt even reply to the complaint. Filed complaint to toll free customer care no. 7 times. Shockingly they never contacted me, but slowly and calmly sent messages that the issue has been resolved.
Filed a case in consumer court bangalore (Case no 241862).
The consumer court has sent notice to company and dealer within 1 week of filing the case. Both company and dealer act as if hey didnt get any notice and are calmly forcing me to to accept the bike.
Its been one month but still the company and dealer have not given their reply to the consumer court.

Dear Sir,
I bought a Hero Maestro Edge VX through cash,
My cutomer Id :[protected]SCON[protected] from Venkateshwara Motors
H No: 3-6-244/2, Pitambar Lokh, Himayath Nagar, Y junction on 30th March 2017. It is not delivered by them, I called them several times, but they kept on telling me it takes 2 days. I also spoke to the GM, Mr Ramana Rao in the 1st week of April 2017.
But to no avail, please see to that they either deliver the scooter or refund my money.
Yours sincerely,
K Siddhartha Raju

Hi i am rohit jha owner of hero duet scooty. I have given my scooty on 17th may 2017 just to change the lock system but today is 21st may and still they are saying it will be done on tuesday. Just to change the lock system they are taking 7 days. They are worse then the government officers. They are saying it is not in stock but in the market is available.