Hero MotoCorp Complaints & Reviews

Hi sir,
I m from chakradharpur ankit paswan
Given my hero impluse to UNION MOTORCYCLES Chaibasa, jharkhand on 28/12/2016 for full service of my bike including my digital speedometer, self start, horn and engine work they tell about 8 to 10 days but its take too long today its going about 1 month from delivery of my bike and about the bill estimated is 8000 and now telling bill about rs. 12502 and more..

I have done my scooty service on 22/12/16 in your service centre. I faced lot of problem in. They haven't don't proper service. They lost my scooty parts at the time of service. I'm facing lot of problems to replace horn in warranty period. Some noise are coming from the engine parts. Problem in [censored] lock, petrol tank lock, front key lock etc. Internal filter is not clean by the technician.

Hi,
I brought a Hero DUET on[protected], from the day the vehicle showed missing problems, and within one week it stops responding when we go to start..

I ask for help from dealer/showroom and they came and problem solved. but again it got the same problem for atleast of 6/7 within 1 months..

after december right now it shows the same problem..
I didn't brought the vehicle for traped in trafic or somewhere.
so its very dissapointing your client can't do nothing to help me at all.
so, please give me a solution about this matter. or other option is to go to customer's court.

On[protected] my bike bearing reg no AP1E6346 was serviced at mancherial Telangana, show room complaining problem in chain sound only and oil change. After that there is leakage of oil from chain spoket..On my notice I have reffered it againg in the showroom.They say it is normal in all the vehicles from the chain.But I have not seen in any bikes like this leakage. Kindly look in to the matter .more over the irritating noice in the chain increased .

I had purchased new Hero Duet vx on 28/10/2016 from Upper India Hero, Delhi, , India. I am facing so much problem in this short period of time, which is too embarrassing for me .

Chassis no:-MBLJF16ESGGK20571.

I am very sorry to say that i am surprised these type of action from a reputed company like hero.

My first and second servicing are done with following details:

First Services:[protected]KM-595) with Token Number 18

Service Centre:- Apex Automobiles Pvt. Ltd.
Invoice No/Date:[protected]RINV[protected]/[protected]:58:02
Job Card No:[protected]RJC[protected]
Complain :- Change the Engine Oil, Fuel tank lock problem,

Status :- Oil changed, No washing properly, Fuel tank lock problem still.

Second Service :[protected]KM-2725)

Service Centre:- Apex Automobiles Pvt. Ltd.
Invoice No/Date:[protected]RINV[protected]/[protected]:39:31
Job Card No:[protected]RJC[protected]
Complain :- Change the Engine Oil, Fuel tank lock problem, Set the fuel efficiency ( Mileage)

Status :- Oil Top Up, No washing properly, Fuel tank lock problem still, Digi (boot)Light was not working, RPM are going very high ( vibration ), fuel efficiency is going loose from original (No Mileage),

Complained on Second Services
Second Service :[protected]KM-2832) with Token Number 40

Service Centre:- Apex Automobiles Pvt. Ltd.
Invoice No/Date:[protected]RINV[protected]/[protected]:43:45
Job Card No:[protected]RJC[protected]
Complain :- Fuel tank lock problem, Set the fuel efficiency ( Mileage), Digi Light Not working, RPM are going very high ( vibration ),

Status :- No washing properly, Fuel tank lock problem still, Digi (boot)Light is working, RPM are going very high ( vibration ), fuel efficiency is going loose from original (No Mileage),

My problem is it do not give proper mileage as company recommend more than 50 but it gives me only 30km per litter, I am in private job and daily up down 30 km every day so i am fed-up after buying this hero duet scooter. I am also wish to inform you that the fuel efficiency of vehicle is very bad. if it is the problem of particular vehicle please correct it. if it is the common problem of the brand duet please accept it and give necessary compensation to the owners.

Note:- I would like to inform you that my vehicle is under finance from Herofincorp and every month going paid to RS.3433/- which I had paid two premium if my problem will be still than am sorry to pay my next remaining premiums.

I request you sir please take necessary steps to completely check-up the vehicle and repair all the problems properly or replace the vehicle.

I hope you will keep the reputation of the company by attending this case as soon as possible.

Thanks & Regrad

Ajay Kumar Gola
gola.[protected]@gmail.com

I have informed the defects of the Hero Hunk motorcycle I have bought through e-mail. Here with I attached the former e-mail I have sent. I appreciate the solutions provided by the agent of Hero Sri Lanka. Though, I’m not satisfied with those solutions since the spare parts provided were inferior in quality.

The spare parts provided an the current conditions are as follows.

· Due to lose connections two switches on left side handle had to be changed

· Colors of crash guard and muffler guard faded even after the change they have faded again.

· The handle corroded and the new handle provided had scratches in painting on it. Here with I attached photographs. The photographs are numbered and the photo caring ‘C’ represents the current condition. (photographs 1, 2, 3C)

· Four seats had to be change and the cushion go flattened .out of those two seats had a remarkable gap between them and the petrol tank. The cushion of another seat was unusually soft and the seat cover got shrinked. The last seat changed had a damage seat cover when it was given to me. (photographs 4, 5C)

· The muffler corroded very quickly and I had to check three mufflers to replace it. The ones I checked had a damage in paint, and a hole near the bed. The third was not neatly painted. Since there was none available other than those three I got one without proper painting on it. (photographs 6, 7, 7C)

· LH tank cowl faded .The replaced cowl too, had a color fading. Hence I had to check six tank cowls. Though the selected one did not have 100% matching color. (photographs 8, 9, 10, 11C)

· When the pillion handle got wet, the paint had bubbles. (photographs 12C)

· It was difficult to shift gears. When it is started in the neutral mode and kept for sometimes, it is automatically shifted in to fast gear. I was about to have a few accidents. Not only that there is a significant play in the paddle.

· The horn is already defected. When it is patted it works.

· Rear break disk is unusually worn-out and they produce a significant noise. (photographs 13C, 14C)

· There is a paint damage outside the engine block. (photographs 15C, 16C)

· The saree guard is faded. (photographs 17C, 18C)

· The paint of alloy wheels are damaged. (photographs 19C)

· The bearing of the front wheel damaged. It produces a huge noise and there is a big vibration.

· However much the drive chain is adjusted even after a small vibration the chain clashes against the chain case.

It is regrettable that above mentioned defects have been noted even before two years after purchase and before 20000 km of mileage.

By the age of 28 years, I have purchased five motorcycles as follows.

1. Hero Honda CD Dawn

2. Hero Honda Pleasure

3. Hero Honda Splendor NXG

4. Hero Honda Passion Pro

5. Hero Hunk (at present)

I currently use the Hero Hunt. I really regret for purchasing it. Out of the above mentioned bikes Hero Honda Splender NXG and Hero Honda Passion Pro is with me. Both have a mileage of 87000km 8 years and 51000km for 6 years respectively. I use them really well. For your acknowledgement I attach a few photographs of them. (photograph 20, 21) The passion Pro mentioned above had been serviced regularly, other than that, I only had to claim for the meter top cover. I happily inform you that there were no other unusual defects in them.

I expected the same quality of Hero Honda in Hero Hunk. I understood then I was mistaken. I really reject the Hero Hunk. There is no quality in warranty though you offer it. Since I am in the engineering field, most of the people I know inquire about buying hero Honda. I have recommended it for them and a lot of them have purchased your bikes hoping that the same good conditions of Hero Honda might be there. If requested I am capable of providing all details of purchases.

I am sending this e mail to know your final decision on the inconveniences I had to face. Depending on your decision, I hope to take actions to acknowledge all Sri Lankans about the conditions of your products. So that they may not face the same inconvenience as I do.

I believe that a high quality vehicle does not show many defects of different kinds at the same time. It shows the inferior quality of Hero products.

I expect to have a presentation on the defects of Hero products and I have already taken necessary initiatives. I will soon submit a copy of that to you.

I have no trust in using this bicycle because at any moment I am liable to be in danger. I personally believe that they are in such inferior quality.

Finally I doubt, whether you have sold me a bike which is not suitable to use and a bike without proper running conditions.

My bike DL 4SCK 0725 is registered on the name of Mr. Kapil Vohra and mob no. [protected] having engine problem. I has submitted this bike on[protected] for repair at Shiv Ganga Automobiles service center at Udhyog Ngar, New Delhi. But they still not starting the work.
I am doing field job so i am facing too much problem to do my job well.
The service center executive are not giving satisfying reply about my bike repair.
So you are requested kindly take a urgent action so that i will get my bike repair as well as oon.

Dear concern,

I mr pallati dhamodar is a valid customer of hero motocorp, in every servicing i am complaing about engine making sound for that they are doing servicing and it sound remains calm for some days and repeats the same. today again i have submitted my bike in servercing centre venkana motors beeramguda for servicing, and there hero mechanic saying there is a fault with the engine with the whole programmed fi models in manufacturing it self, kindly help me solution where get a complete solution of it.

Vehicle no ts15ef0495
Engine number ja06elfgd06619
Chassis number mblja06apfge00315

Loud noise in whole engine of motorcycle and not rides properly. Average is also below. Not responsed by dealer. M. K. Motors kaladera, chomu, jaipur. After two services not clear motorcycle's problem.
This motorcycle's model ismart 110, i am not setisfied this motorcycle because it moving as a tractor.
Please solve my motorcycle problem as fast as possible....

From when i bought the scooty duet i am facing many problems. I have given scooty duet many times for service but then also it is not working properly. My scooty will not start when i need. I have trouble a lot because my scooty is not starting and i cannot go to office. I pushed my for 9 km and went to a hero motocop showroom and gave for service. But after about one month my scooty is repeatly not starting and repeatly i trouble a lot. I request hero motorcop to repair my scooty soon

Poor service attitude and issue with my vehicle. Vehicle ka53eb3778.

I had handed over my vehicle in the morning today, 23 jan-17, to your krpuram service center, bhagath hero.

When i had called in the evening to pick my vehicle i was asked to come by 5:45 pm.

My vehicle concerns shared where
1. Handle balancing, as vehicle fell down
2. Right hand mirror to be fixed, if not possible replaced

But the disappointment was that
1. The person who booked my vehicle, did not note down or listened my concerns properly. Eventually did not pass it to service person
2. And the service person did not rectify my concerns
3. When i had gone for vehicle pickup, i noticed this and asked them why it was not done. Instead of trying to understand and trying to find out what can be done, including service supervisor, everyone on floor where so casual and irresponsibly answering to questions, like we have not even charged for not fixing the problem, as the handle balancing was not fixed, happened what to do, etc.
4. When finally they understood my vehicle issue, the vehicle was taken for test ride and came back confirming the issue.
5. Instead of taking the right approach, they tried quick fix, kicking the front tyre, kicking handle on both the sides, etc. Then nothing worked, they said there is a bend they need to fix and vehicle will be delivered next day.

How can the service persons behave so irresponsibly. This is my 2nd such incident with this service center.

Two wheelers bought from you and come to your service centre with expectations and trust that as a reputed brand your service centers will do quality servicing by understanding customer concern. Otherwise what is the difference between you service center and local mechanics.

If this is the behaviour, you guys are playing with lives of hero vehicle riders.

Shivashankar
[protected]

My bike no: ap 05 dv 0997 (Hero glamour)

I have purchesed the bike mentioned above in the first week of november, 2016 in the pithapuram hero show room, east godavari district, andhra pradesh (Jayaram auto mobiles).
Many times i requested the branch officers to issue a card, they did not responded positively. I complained about this in kakinada main branch. They also turned a deaf ear to my appeal. I have not received a good life card so far though it is 3 months

In spite of appeals many times no response from pithapuram branch office or kakinada head office

I kindly request you to issue me a good life card
Otherwise i would like to proceed legally

M. Lalitha kumari (Customer)

Have given bike for d servicing and problem of self start n kick start n also failed fuel indicator...after servicing nothing have been done except d routine servicing, when went for picking d bike, i t not even started with kick, n as they advi sed, battery has been changed n new one was kept der itself, it started der, but fuel indicator hasn't been checked, when askd about dat, they said that they wl only come n vl take d bike n see it tomorrow, bec d shop gonna b closed.but no one came.a nd again d same problem repeated, its not getting started Even after so many kicks...n now inspite of calling so many times n making d same complaint, not even a single person came till now...spent Rs. 2000/- how can v expect dis type of response ?

I mr. S. Das chowdhury was gone to your service center dated 20.01.2017 time. 16:53:21, job card no.[protected]rjc[protected], supper splendor reg. Tro1-e-9235, for paid water wash, after washing i found there is so many spot of soil and other things, then i go to authorized person regarding this and he ensure that you come tomorrow again i will wash it,
Then after 2days again come to service center, job card no.[protected]rjc[protected], then again the wash it but they are not wash properly, and has so many spot of soil and other things,
I have picture after 1st wash, as well as 2nd wash, you will find same as previous.

Dear sir i am the regular customer of hero moto from the beginning i always sent my car to authorized service station for repairing and maintenence of my bike every time aman motor is overcharging with me he always charged without my permission today dated 22/1/2017 again aman motor brajpuri yamunavihar charged me excessive bill without my permission please help me refund my excessive amount and take effective action on aman motors
date of incident 22/1/2017, no is [protected]

regards -kamal [protected]

I have informed the defects of the Hero Hunk motorcycle I have bought through e-mail. Here with I attached the former e-mail I have sent. I appreciate the solutions provided by the agent of Hero Sri Lanka. Though, I’m not satisfied with those solutions since the spare parts provided were inferior in quality.

The spare parts provided an the current conditions are as follows.

· Due to lose connections two switches on left side handle had to be changed

· Colors of crash guard and muffler guard faded even after the change they have faded again.

· The handle corroded and the new handle provided had scratches in painting on it. Here with I attached photographs. The photographs are numbered and the photo caring ‘C’ represents the current condition. (photographs 1, 2, 3C)

· Four seats had to be change and the cushion go flattened .out of those two seats had a remarkable gap between them and the petrol tank. The cushion of another seat was unusually soft and the seat cover got shrinked. The last seat changed had a damage seat cover when it was given to me. (photographs 4, 5C)

· The muffler corroded very quickly and I had to check three mufflers to replace it. The ones I checked had a damage in paint, and a hole near the bed. The third was not neatly painted. Since there was none available other than those three I got one without proper painting on it. (photographs 6, 7, 7C)

· LH tank cowl faded .The replaced cowl too, had a color fading. Hence I had to check six tank cowls. Though the selected one did not have 100% matching color. (photographs 8, 9, 10, 11C)

· When the pillion handle got wet, the paint had bubbles. (photographs 12C)

· It was difficult to shift gears. When it is started in the neutral mode and kept for sometimes, it is automatically shifted in to fast gear. I was about to have a few accidents. Not only that there is a significant play in the paddle.

· The horn is already defected. When it is patted it works.

· Rear break disk is unusually worn-out and they produce a significant noise. (photographs 13C, 14C)

· There is a paint damage outside the engine block. (photographs 15C, 16C)

· The saree guard is faded. (photographs 17C, 18C)

· The paint of alloy wheels are damaged. (photographs 19C)

· The bearing of the front wheel damaged. It produces a huge noise and there is a big vibration.

· However much the drive chain is adjusted even after a small vibration the chain clashes against the chain case.

It is regrettable that above mentioned defects have been noted even before two years after purchase and before 20000 km of mileage.

By the age of 28 years, I have purchased five motorcycles as follows.

1. Hero Honda CD Dawn

2. Hero Honda Pleasure

3. Hero Honda Splendor NXG

4. Hero Honda Passion Pro

5. Hero Hunk (at present)

I currently use the Hero Hunt. I really regret for purchasing it. Out of the above mentioned bikes Hero Honda Splender NXG and Hero Honda Passion Pro is with me. Both have a mileage of 87000km 8 years and 51000km for 6 years respectively. I use them really well. For your acknowledgement I attach a few photographs of them. (photograph 20, 21) The passion Pro mentioned above had been serviced regularly, other than that, I only had to claim for the meter top cover. I happily inform you that there were no other unusual defects in them.

I expected the same quality of Hero Honda in Hero Hunk. I understood then I was mistaken. I really reject the Hero Hunk. There is no quality in warranty though you offer it. Since I am in the engineering field, most of the people I know inquire about buying hero Honda. I have recommended it for them and a lot of them have purchased your bikes hoping that the same good conditions of Hero Honda might be there. If requested I am capable of providing all details of purchases.

I am sending this e mail to know your final decision on the inconveniences I had to face. Depending on your decision, I hope to take actions to acknowledge all Sri Lankans about the conditions of your products. So that they may not face the same inconvenience as I do.

I believe that a high quality vehicle does not show many defects of different kinds at the same time. It shows the inferior quality of Hero products.

I expect to have a presentation on the defects of Hero products and I have already taken necessary initiatives. I will soon submit a copy of that to you.

I have no trust in using this bicycle because at any moment I am liable to be in danger. I personally believe that they are in such inferior quality.

Finally I doubt, whether you have sold me a bike which is not suitable to use and a bike without proper running conditions.

I have very unsatishfide about rishikesh dealirship when my friend purchease scooter from jai sai hero rishikesh sels excutive told the rate 65 thousend of hero mestro but afther purchesing scooter my friend recived invoice in it diffrent 4000 rupees from when he have take cotatiin time from prise list in invoice 1500 rupees discount and he have read news pepar insurance free but no any give him insurance free so i dicide to purcsese activa and from this cheat

We buy ur new hero HF Deluxe last 15 days ago from Shivani Auto, Ajara. but from the first day we have problems with that model. its create many problems like not starting well as well as fuel indicator not indicate fuel..tomorrow that bike was totally stopped working..and today i am called to service center for talking about such problem they were not give me any satisfactionarry answer..I have 8 bikes of your hero company and now I am decide that I will replace my all bikes because of your service..Tell me what m I do...My number is [protected]..please give me your valuable reply..

I had booked bike "Xtreme sports" on 4th jan 2017, I was promised to get within 10 days with cash payment. But I have not received bike. Everytime they say to be delivered within 2-3 days. I am really surprised the bleike "xtreme sports" bike is not available in any of the Hero Ex-Showroom in Metropolitn city like PUNE. There is no bike for demo either. Moreover, the sales man try to sell the bike which is present in their showroom only.

Singh Hero,
Bund Garden Road, Pune.

I have bought a new bike “GLAMOUR FI DSS CAST SPORTS RED BLACK” on 09/11/2015, there is a problem with the bike. The bike does get stop while driving, and it doesn't take pick up at all.I visited service center three times, but the issue is not solved yet. The mechanic says that they don't have technical knowledge of “FI” system and fail to solve the issue. Now I want my issue to be solved or replace the bike, or else I have to go to the consumer forum. Take the issue on priority and solve my issue Asap..