Hero MotoCorp Complaints & Reviews

My name is jagabandhu behera. I am really really disgruntled with the service you guys are giving to the customer. As there was problem of wire in my hero glamour fi so i decided to change the wire kit. So i had handed over my bike to sri sairam motors, bangalore (Sub dealer of hero) before 25 days (6th july, 2016) to get it serviced. They gave me a commitment to deliver it on next day (7th july, 2016). I was ok with it. But after 7 days you raised a new fault that the part is not available. Even i accepted that. And after that they kept me waiting for 17-18 days for the availability. After that they said again one part ie. Fuel pump need to change which will cost 12200. So the total cost will be around 17k-18k. If it was the case why didn't you inform me before? Even i accepted this. They promised me again the parts is available with them so next day they will give the deliver. But still they keep delaying by saying today tomorrow. I have visited that service center more then 15 times. No one is ready to take the ownership of my problem. If i ask about the manager, they are sending me to the a man who is sitting in sales department. What is this? I am really really dissatisfied with this. This is totally customer harassment. Who is going to pay for my time? Seriously, i am going to write it to the higher authority and take this problem to consumer forum.

Name. Diptiman guha, mob.[protected]
Purchase maestro scooty on26.06.16 from auto india, sodepore, w. B, but suddenly my scotty breakdown on road on 28.7.16. Service center took the car one day later from our custody. But now showroom told parts are not availabl, 7 to 8 days later parts available. What i am doing now, i have serious prob. Pls advice.

श्रीमान मैंने आपकी कंपनी हीरो मोटोकॉर्प की एक मेस्ट्रो खरीदी इसको खरीदने के बाद से ही समस्या रही है इसका मदगाट अपने आप कई बार टूट गया जो की मैंने पैसे काफी बार डलवा लिया लेकिन अब स्कूटर लगभग 2 माह से अपने आप चलते चलते बंद हो जाता है मैंने इसे काफी बार दिखा लिया लेकिन यह समस्या बनी हुई है में 26 जुलाई 2016 को भरतपुर तारा महेन्द्रा मोटर्स भरतपुर में सर्विस कराई वा मैंने मिस्त्री से समस्या के लिए बोला तो उसने स्कूटर चेक कर बोला इसकी बैटरी खराब है जो की पैसो से बदली जायगी और मैने अब इसकी सर्विस कर दी है यह स्कूटर अब बंद नही होगा अब सही चलेगा बंद होता है तो मुझे फ़ोन करके बुला लेना और में स्कूटर वहा से ले आया और करीब डेढ़ दो किलोमीटर चलने पर बंद हो गया दुबारा स्कूटर को कंपनी ले गया और मिस्त्री ने उसे फिर से चालू करके दे दिया और कहा अब कोई दिक्कत नहीं आयगी में स्कूटर वहा से ले आया लेकिन सुबह स्कूटर से जब गाँव जा रहा था तो स्कूटर फिर से कुछ दूरी लगभग 8-10 किलोमीटर जाकर बंद हो गया मुझे बहुत परेशानी का सामना करना पड़ा कृपया स्कूटर को पूर्ण रूपेड़ सही कराने की कृपया करें आपकी अत्यंत कृपा होगी।

धन्यबाद

प्रार्थी
बृजबिहारी अग्रवाल पी.न.बी बैंक के पास रुदावल भरतपुर MO NO [protected]
खरीद दिनांक[protected]
बिल नंबर[protected]SINV[protected]
फर्म नाम-तारा महेन्द्रा कंपनी भरतपुर
स्कूटर नंबर-RJ-05 -SU-8955

Hello, i am asheesh sharma i have hero karizma zmr, on 25/07/2016 i get my bike after service, i am facing same problem as before service and i went again in morani service centre jaipur, they take too much time to join me and again i am facing that problem, i have complaint in front mask, bike chain still noising, they dont tight my bikes chain after going two times, i am really very disappointed a big company like hero motor group do that, no costumer satisfactions after paying all fee and proper time, i have buy their highest bike model and i am facing that type of problem, my bike no - rj14-dr-7887, my contact no is - [protected]

Sir, i have purchased hero glamour bike on[protected], from tribhuvan motors, kottara mangalore - karnataka, bearing reg number ka19 en 9579. Every time am complaining about obling, but no permanent solution. Again the same problem continues with in a week or 15 days. That means its question of quality and technology. You are not capable to give a perfect clean bike at least which run few years with out complaints? Now my last free service is due in few days, so am questioning what is your liability? What does it mean free service?
I need this problem should be corrected by next service, proper manner, either replacing chain/ wheel, whatever way. And as a general opinion on your bikes, as the generation changes, you need to update mechanism, and it should be comfortable driven. The gap or the clutch movement you have given on hand bar is too large. In a heavy traffic road, by holding the clutch and pulling frequently, i mean frequent, usage of large angled clutch, will make you tiered and shoulder pain starts. May be its the problem of all indian vehicles, and ladies will suffer more. If you redesign the clutch say, it should be operated just in a single finger tip, with just below 3 inch distance from left hand bar top. And 2 inch only clutch play. Now i believe all bikes clutch i think around 5 inch distance from hand bar, that mean you have to spread your hand completely to operate clutch. If you design this way, i guarantee you, every one throw their other bikes and buy your bike. Think on. It.

I was taken a hero maestro on 2015 they are cheated & given displayed vehicle on that time i have dought on that vehicle they promised me there is no issue with that vehicle from taken time on words iam getting 25 kmps for 1liter petrol so many complaints done they said that after completing free servicings u will get 50kmps/liter now its complited for 11/2liter iam getting that 50kmps.& shown my vehicle to private mechanic he said that engine was not set now who will help me

Hi, am abhinav mishra from sultanpur u. p.. i had bought a super spelender in june month of 2015 from mahaveer agency sultanpur u. p., and my byk battery is not working now so for that am visit showroom of mahaveer hero and query about warenty but they reply me only one year warenty is vailid from purchase date... but in manual book battery warenty period is given up to 18 month and if byk is not run up to 20 thausand k. m in this cause warenty period is applicable.. according mannual codition my byk is still run only 9000km. and purchase perioud is only 13 month so why warrenty is not applicable according mannual book? please revert me on my mail or on my mobile number.. [protected]@gmail.com, [protected]

I have bought hunk on 18/04/2016 and its been only 3 months and from last 2 months am facing so much problem. always it got stopped in mid way, clutch wire broken which is big thing in new bike. so much noisy in engine as like old bikes..

I have bought it from singla automobiles palam dabri road.

Are hero selling old products to their customers.

Very bad impact of hero and i will never suggest any one for hero bikes.

I bought hero splender+ bike on august'15,
Within 10 months critical parts of bike getting rust...
Very poor part quality,
Hear by attached picture of bike and other details,
Kindly revert me as soon as fast.

Unhappy with the product and service

Name :- abhijeet r thakare.
Bike no :- mh29 as 1209
Address :- yavatmal (maharashtra)
Authorised distributor name : parvati auto-mobile, darda nagar darwha naka yavatmal.

Dear sir,
My new bike karizma zmr problem. purchase date 5 feb 2015. only 1 year before
Purchase hero zmr new bike, big problem in my bike.
(1) every time every servicing mentioned this point :-
(a) racing problem — not solved.
(b) engine kir kir song — not solved.
(c) tyre slip — not solved.

Five servicing completed but not solved my problem –why?
(2) latest new problem start my bike.
Meter light (night display) one side off :- distributor says assembly not available.

Unhappy with the product and services... before 10 days complete my zmr bike handwork that distributor. and no service msg and no call. and yesterday parvati auto mob says, zmr part not available and send mail hero company.
Why r u not available that part.10 days complete, big time wait me. plz actiom that company, i am not satisfied this product.


Your consumer,
Abhijeet thakare
Mob no :[protected]

सर मेरी ismart bike अप्रैल 2015 की खरीदी हुई हैं । फर्स्ट सर्विसिंग से लेकर अप्रैल 2016 में जो सर्विसिंग हुई हैं तब तक हर बार इस bike के माइलेज की कंप्लेंट की हैं लेकिन आज तक मेरी प्रॉब्लम solve नही हुई । आखिरी बार मेरी मेल चेक करते हुए सर्विस सेंटर से मुझे काल आई वहां उस वक़्त कंपनी से इंजीनियर भी आये थे उन्होंने मेरी समस्या सुनी और कहा 2 दिन के लिए bike छोड़ दीजिए माइलेज की प्रॉब्लम सॉल्व हो जाएगी । हर बार मैकेनिक कहते थे की माइलेज ठीक हो जाएगा । इस बार इंजीनियर ने कहाँ तो मुझे लगा की प्रॉब्लम 100 % सॉल्व होगी । मैने उनसे पूछा क्या प्रॉब्लम होगी तो उन्होंने कहा bike के पेट्रोल पंप की टंकी दो भागो में बटी हैं । इसलिए रिज़र्व में जल्दी आ जाती होगी । मैं bike का माइलेज हमेशा रिज़र्व आने पर पेट्रोल डलवाकर चेक करता था इससे पहले मेरे पास बजाज की पल्सर थी उसका माइलेज भी मैं ऐसे ही चेक करता था, उसका माइलेज 45 से 50 के करीब था । मैने माइलेज के चक्कर में i smart bike खरीदी लेकिन इसका एवरेज 45 से 50 हैं । मै यह bike लेकर बेवकूफ बन गया । अब साल भर से सर्विस सेंटर में जाकर बेवकूफ बन रहा हूँ । कृपया हीरो मोटोकॉर्प वाले मेरी bike सही करवा दे या पैसे वापस कर दे या फिर नई bike दे दे । कृपया आम आदमी को और न परेशान करे । i smart bike का माइलेज कंगाली में आटा गीला कर रहा हैं । अब तक इस bike की माइलेज की वजह से 10000 rs का नुकसान हुआ । इंजीनियर की बात मानकर मैने 2 बार रिस्क लिया मैने ई स्मार्ट बाइक की टंकी खली होने पर 50 rs का पेट्रोल डलवाया bike 37 km चली फिर जब टंकी खली हुई तब तक चलाया । उसके बाद मै 1.5 km पैदल चला पेट्रोल पंप जाने के लिए । फिर मैने 100 rs का पेट्रोल डलवाया उसके बाद bike 75 km चली । फिर मुझे पैदल चलना पड़ा । bike का एवरेज 50 के कारीब निकला । आप बताइये इससे अच्छा और कैसे चेक करे । आप मुझे ऐसी bike दे दे जो 65 km/lt का एवरेज दे । आप मेरी समस्या का समाधान करीये । UP 32 GE 1765 * अभिषेक तिवारी [protected] । मैने bike bright two wheelers daliganj lucknow से ली थी । साल भर से ऊपर हो गये, लेकिन प्रॉब्लम सॉल्व नही हुई। ये तीसरी बार msg लिख रहा हूँ लेकिन अब तक ismart का माइलेज 50 के आस पास ही हैं ।

Sir,
I shashipal singh, purchased a hero ismart splender motorcycle having its registration no.in the month of[protected] from arya agency bharatpur (rajasthan) since the date of purchase this motercycle is having a problem of improper mileage ie. that is near about 40 km per liter. a number of time i complained to the consult showroom as well as morani moters jaipur (rajasthan). but till date the problem still continue has not been resolve by dealers. contact — [protected]

Below are bike details for which i am facing service issues.
Name: brijesh kumar dubey
Mobile no.: [protected]
Model: super splendor
Eng no.: ja05ece9m13736
Vinno.: mblja05eme9m14153
Dealer name: g b automobile ballia
Registration no.: up60z6265

The bike is having starting problem. it is not getting started, twice i gave got it serviced, and mow multiple times gone for the not-starting problem but no permanent solution. every time they charge 50/100/150 but the problem arises within 2-3days again.
Request you to please help me with proper and permanent solution as this is causing lot of distress, inconvenience and mental trauma as no-one from heromotocorp is responding to my complaint.

Hero team,
Purchased my hero bike i. E., splendor pro on 29th march 2016. And now it, s chainset got loose and making awkward sound. Is this is the condition of new bikes? I, ve driven many bikes before but this bike make me regret my decision for puchasing a hero bike. Now all i want want is a new model or money back. This is the worst company's product ever seen in my life. Please try to resolve my isse on proiority bases.

My bike is not good working. Many problems in my bike. The bike is not properly worked. My bike mileage is just 30km/l. And bike was not early start. Last month i was complained but my problem was not shortout. Service center staff is not good. No solution. So i want to change my bike.
Please registered my complain and solve my problem
Thankyo

Hi i am demanding front show sticker in pink colour since 2 months but still not getting sticker from show room.

My Details
Nilesh Gadhave
Mob No- [protected]

.

Sir,
This is your kind information that i bought hero super splender on 16/02/16 from rudra automobiles pvt. limited. i did my second servicing on 14 /06/2016. just after few days i start facing problem in driving my bike . as the free servicing centre of burdwan is far away from my home and i used to be very busy due to my profession but i went on servicing centre on 15/7/16 morning and deposit my bike. when i go there in the afternoon they charged me rs. 1575 ( job card no.[protected]rjc[protected] and told my clutch plate has been changed. it is very surprising because i am driving bike from the year 1996, before this bike i had hero honda street, hero honda splender( you can check from your previous data ) i never faced such type of problems . so its my request you please take a note of it and it will be very kind of you if i will get back that money.
Thanking you,
Shyamalendu hui
Mobile no. +91 [protected]
E mail : shyam.[protected]@gmail.com

Dear Sir,

I am Somnath Kanhav from Shirsathe, Tal - Igatpuri, Dist. Nasik, Maharashtra. Recently I had purchased Newly launched Hero I-Smart on November 2015. In this vehicle major problem is there, of Headlamp. I am leaving in high rainy area. In every rain all the rain water gets collected into the Headlamp Area, due to this headlamp got busted trice. So i have visited to authorized dealer from Nasik Region M/s. Shivang Automobiles, ( Address Plot #573, Near Bombay Naka, New Bombay Agra Road, Nashik, Maharashtra - 422001 ), but the dealer said that i have to pay for the servicing. I had paid money to dealer. please see the invoice copy. But every time i have to not possible to go Shivang automobile for change. As this is company manufacturing problem they have to resolve it. Every day i have to travel 20-25 Km on National Highway NH-3 on evening and night too. during rain I cant see the road properly and night vision. Sir i am not able to pay money for every time.

Sir I am continuously taking follow up on Hero's official website( http://www.heromotocorp.com/en-in/reach-us/query-form.html ) and but still not received any feedback. so please take the action over it, otherwise i have to go to the consumer court. This mail is for your information and corrective action. please find the attached Photograph showing highlighted area of water collected. The details of Vehicle as below...

Customer name - Somnath Kanhav
Mobile No. - [protected], [protected]
Add.- A/P-Shirsathe, Igatpuri, Maharashtra
Model - Splender I-Smart - 100 CC
Reg. No. - MBLHA12ACFHJ31329
ENGINE NO.- J31846
CHASSIS NO. - J31329

I purchased hero duet bike in january month 2016, since 1st servicing of the bike i am getting lot of problems while riding duet bike,. 1. Getting sounds from front wiser which irritating and diverting my concentration while riding. 2. Engine getting heavy noise and heat and providing heavy vibrations. 3. The time of purchase show room people told me that, mileage will be 50 to 55km per liter, but its giving only 35km per liter. 4. While riding my bike its giving long jerks, suddenly slowing down which is very dangerous if there is any vehicle behind me. 5. There is no pickup, double riding pickup is more complicated and getting heavy engine sound. — and all these problems no one can resolving when i visit hero showroom, and i requested to solve the problem so many times, but they are simply saying its manufacture defect so we can't do any thing. So this is my problem, by paying rs.63000/- to hero showroom suffering lot.
Details:
Purchased bike dealer: goutham motors, hyderabad, ct: [protected]
Other service center:

Hello,
I have purchase hero maestro edge bike in 2015 nov. Getting problem in engine after several times getting service by local dealer yet problem has not solved. I need new engine for replacement.

Kindly do the needful!

Regards

Rajesh kumar mishra
[protected]