Hero MotoCorp Complaints & Reviews

This was my third service of i smart at sehore hariom moters. Every time i faced 1 problem after service bike wash was not done saying come for wash 2 or 3 days later when i go 3 days later again the same thing happens. May b possible service center thinking we the customer are always free. Its ok i will do this at home.
I m happy that they are doing service atleast.😀

Hf deluxe bike problem

Name:- deshmukh sandeep tukaram.
Mob no [protected]

Address:- ahmednagar.
Model:-hfndc dcs ccr rbk.
Engine no.:- 37898.
Chassis no.:- 20801.
Dealer name:- saideep auto. Ahmednagar.

To
The manager
Hero motocorp ltd.

Dear sir

I was purchased hero hf delux on 14_12-2015. My bike has problem of average.

I was went 10 times in saideep workshop. But my bike problem is not solved till date.
So i am very disappointed with the service of this showroom. My last option is to complaint to you.
It is my humble request to you to take necessary action to solve my problem
Positive reply is accepted. Thanking you.

I am recently buy hero duet vx (Grace gray) with engine no jf33aaffd24726, and chassis mbljf16esggd21104, on 08/05/2016, i have complaint against this scooty about starting problem and average. Which is company claimed 63.8kmpl and i get 20 kmpl, second day i complainted to showroom for not starting after serveral times they ask for pull chowk and start every time. I face so many problem during driving scooty didnt start at once and average problem is tooo bad for me. I also take 1 st service as the showroom asked to do. But the problem same consist.

Sir/madam, i have purchased a hero passion pro self, drum, alloy variant on 11th may, 2016 from mahindra motors, jodhpur. I don't even got a properly clean bike when i got delivery. I have found some defects in the bike first day that are: 1. The handle of bike is loose fitted and bike is dancing on the speed of 30-50 km/hr. Side view mirrors are loose fitted and they got some scratches on it. The rear brake light isn't working with rear brake panel. Reset button of trip meter isn't working and fuel gauge is also not working properly, some time it shows single line and some time double. I mean 2 lines. I have taken this bike next day to dealer's showroom back for resolving these problems but there mechanic makes me wait for long time and after that he didn't solved any problem. So please provide me proper resolution or provide me a replacement. Vehicle registration no. Ba 5759

I recently visited your showroom shanti automobile at munger bihar. I purchased a scooter from here. When i purchased it is said that the maestro scooter was of rs. 56 thousand however bill was given only of rs49 thousand assesseries charges and other charges made bill was not given. Even number plate was also charged 280 rs moreover the behaviour of delar and staff is very bad. Even spair parts and other things are also costly. No technical services provider there. You r requested to look into the matter it is good for hero image in munger bihar

I have purchased hero maestro edge on 06/04/2016 vide invoice no.[protected]sinv-0416-33 from sri venkatesh horo motors, yadgiri (Karnataka), from the day of purchase i requested fro issue of good life card but they dealyed saying we will issue at the time of 1st service. On the day of 1st service my whole day wasted but no card was issued, giving one by one excuse.
I am a business man if i waste my whole day like this how could i manage i family, for such a simple matter.
No proper response from the dealer.

I am dharmendra singh. I am serving army. Maine herp maestro ki scooty jaipur se morani motors se csd dwara kharidi thi 02 dec 2014 ko. Jiska np rj 40 sb 5465 hai ab yah scooty elf start nahi hoti hai aur kabhi kabhi yah chalte chalte band ho jati hai meri free service 02 jul 2016 ko last hai maine samay per har swrvice kar vayi hai iski milage bhi poor hai aur aap se nivedan hai ki aap jaldi se mei complaint action kare. Me abhi luckniw me posted hu

I purchased a hero pleasure from vadodara at m/s century bikes near shastri bridge. It has purchase date[protected]. My vehicle has the starting problem. It takes too much time to get start even after using the choke. Many times i have visited service center of hero but they are not providing me the proper solution and they are saying that it usually takes time. But at the time of purchasing the vehicle they said that it has good vehicle.

My self v. Ranjithkumar [protected]
I purchased my vehicle at nagappa hero annanagar chennai 01.12.2014
My vehicle number is tn 05ay 9443
Completely am not satisfied with hero service and vehicle performance.
I have check with my vehicle more than 5 service centers in chennai
I am facing lot of problems with my vehicle.
Below mentioned complaints are am facing :
I wont trust hero authorized service centers its completely useless..
1. Engine noise from the date of purchase
2. Vehicle blocked & cut offf while driving
3. Vehicle heavy vibration if we reach 50 speed
4. Engine, clutch case, silencer fully rusted
5. Vehicle not smooth while driving 60kms
6. Low pick up
This is product quality of hero???
Am not satisfied with this vehicle and hero moto corp.
If am not getting any revert for this complaint
I will go by next step of complaint to court

This is to inform you that, I m Dr. Debopam Hazra bought a new scooty hero mastro edge on[protected] form supreme automobile, Tamluk, purba medinipur with Bill no 083, s/l no- TAM 003, key no- 8777. I m now facing problem with key lock and delay in process of registration. The supreme automobile company is harrasing me since day 1 of purchase. Please do the needful.

I have purchased new bike iSmart from noida and they provide me a very bad helmet. This helmet is too cheap. If you are including helmet cost in customer invoice so why not provide good helmet as per the government law. They just provide me a helmet "Ruf & Tuff" company and helmet is break if i drop helmet from 10 feet.

So, please never use all those helmet which you get from the Hero. They are just cheat the peoples only.

Dear sir
Sir mene 9 January ko hero splendor plus jiska number HR35L1003 li thi or suru se hi iske soccer me problm thi m kai bar dikha chukha khte h iska koi solution nhi h ye aawaz to aayegi fir iske handle me problems aane lg gyI m mere job chod kr kai batlr dikha chuka bs nut tite kr kr de dete h main solution nhI krte h or mint mint me charge mangte h or iske engine me bhi leakge h oik solution nhi krte h mbike ko kai bar dikha chuka but koi solution nhi h plzzzz help me

Regards
Nemi chand

Dear sir
My name is bivek kumar saw, i have purchased hero hf deluxe on 27/01/2015. I am facing oil leakage problem from engine from starting. I have complained many more time during servicing at dua motors, rourkela, sundargarh-769001 odisha state but technician said to me that the oil is coming from drive chain. They did not checked it properly. Now i visited the service center on 4/5/2016 with the same problem then the technician checked the bike and change the oil seal and gasket l crank and said to me that the problem will not repeat again but after 3 days the problem comes again then i again visit the service center on 10/5/2016 and request ed that you have called your service engineer to check out the problem but they did not call them and said to me that give one more chance to repair the problem. Now i am facing the same problem. So i want kindly provide me your service engineer to check my bike engine properly and find out the defect correctly. Otherwise i requested to you please replace my motorcycle or engine which is possible at your end. I have also complained in your customer care. My request id is[protected]. I am very upset with your response till date.
So i request to you take necessary action to solve this problem.
Thanking you
Yours faithfully
Bivek kumar saw

Hi Team,
My previous request ID is[protected]
Thanks for your support. I have received the call from service center for sharing an issue on this and they have also taking the issue on this complain but still issue is not resolve just because of fault of service.
RL Motors has been completed the service on 12th May 2016 and as per previous report handover the bike to me, as I have already explain the previous problem (there is nothing is mention about the sound related issue because I have not lesion any sound of timing chain, chain sprocket or crank ) and I have also received the call from service center for discuss the issue, now the second day when I was going to my office after approx 15 KMS bolt of oil tank was removed from engine oil tank and engine oil tank was empty with in few seconds just because of bolt was not fixing properly at the time of service now bike is stop due to this issue, when I have checked, m seen that oil is not available into engine oil tank. I have running my bike manually to another service center and add the engine oil into oil tank and also call to service center (RL Motors) for the concern. The representative said, no issue sir please come into office we will check and resolve your issue.
Now again I was visited to RL Motors and they are asking again the amount for:
1. Solve the problem of smoke because of they wants to change valve of carburetor, approx. amount is INR 370/- because of these guys are not process my request on first day
2. Now also these guys are required INR 5000/- more for resolve the next issue just because of issue into crank of bike, now issue is appeared after service and due to careless on service and nut was removed just because of mistake of service center.
I have made the payment for changing of valve but not agree for the process of payment for crank repair just because of not is my fault on this.
Would request to you please, look into this and resolve the issue on urgent basis.
Thanking you,
Regards,
Shashi Sharma
+91-[protected]

Dear sir,
I am sorry to say you that i have complained regarding bike servicing in hero service center oswal motors pvt ltd.
A-81 gt karnal road, opposite hans cinema, delhi-33
Authorized dealer: hero motorsport ltd.

Sir, regularly went to above service center for servicing of bike due to near by hero service center but service personal were not responding properly. Last time i went for servicing on[protected]. They did not solved all my issues call me to visit another service day. I also went for the same on sunday but they did not keep his word again call me to on another day then i went on tuesday but they did not solve my problems although i also meet with service in charge but he were also not responding properly. I am working man in pvt sector where i compromise to visit there three time for the same problem.

So, sir you are herewith requested to take a strict action against the responsible person.
Looking forward to hear a justice for me and like me other people.

Thanking you,

Hi,
As on today in afternoon i have visited into rl motors for service and maintenance of my two wheeler registration no. Rj18sc0839 and discussed with service engineer. He checked the bike condition and provide the estimate amount of inr 3000/- (Approx) for service and repairing of bike. I have done for it and handover my bike to the authorized service center and i have received the return back time of 6:30 and when i visited on correct time, i have seen service of bike is not completed yet, when i discussed with cash counter, the person says, now no one is available for complete the polish and finishing the work and he says now all work is completed and i am allow to someone for final touch...
When i checked my vehicle, i found that :
1. Still bike is not running properly
2. Still bike is providing smoke thorough silence
3. Billed for different part and same has been not add into bike
4. Cashier is also refused for signature on invoice.

Please look into this concern. Hope for your positive response.

Regards,
Shashi sharma

Dear sir/madam,

Since from four years am doing service of my bike (Hero x pro) in an authorised hero dealer bhanu motors pvt ltd, erragada, hyderabad.

I had seen several times they charges for several purposes without giving invoice. Simply every time they are convincing me that will mail you.

But few days back i did servicing and they charged some extra amount but didn't gave invoice on which i started asking them the valid invoice.

Numerous mail and numerous telephonic communication had with the personnels but no one responding.

I personally happy with hero bikes but always this people harasses us.

I humble requesting you please and please consider my complaint and take necessary steps towards that cheaters.

With respect to this i having complete proof such as payment made by my credit card and several mails.

Thanking you,

Regards

Rajeeb

Hi,

We have given for general service, my hero pleasure at City Works, which is hero authorized service station. I had issues with handle or fork alignment and performance, they repaired the fork, but after few days still I am facing the issue. I approached them again complaining about the issue and i had left arm pain while riding it.

Still issue not resolved. It's really a serious concern. Please take appropriate action on service station.

I approached several times but they are not responsive at all and care less.

Bike number: AP23AH6651, Hero pleasure.

Find the bill in the images.


Regards
Prapull

Hero warranty and reliability of products
Hello team,
We have been trusting hero services and products from ages and with same hope we bought a hero karizma bike in dec 2015. My bike no. (Karishzma zmr white gj03dk/6626) your dealer at gujarat rajkot at
M/s. Aan automobiles,
Address :near parewadi chowk,, kuwarvada road,, rajkot - 360 003telephone :[protected], 2432040 mobile :[protected] email :aan. [protected]@heromotocorp. Bizcontact person:shyam n raichura
Problem in my bike is that it was failing my disk break in 3 time and all time dealer said it's not a part of warranty with all past good service experiences we had, we went back to service centre with all original documents hoping that would be covered under warranty. But that didn't happen. We were asked to contact different centres and almost after 4 or 5 visits they just turned their back on us and we have to look for alternatives.
This is common things that we have purchasing a bike your service center and also changing part of your service center again and again for paying money still warranty. I have to buy the new one but the service center guys refused to give warranty of the product for even 1 sec so how can i trust genuine products. Tell me then why should we buy your genuine product now it's your responsibility to see this matter and if any one uses different product rather than hero genuine you people avoid warranty then what's these genuine product are for if they can't work for even a second.

You have been a leaders in this industry and gained millions of customers who trust you and are very pleased with your goods and services, but guys may be that reputation is at stake now. You seriously will have to consider these real small things which frustrates us. Signal lites problem, mirror bolts problems etc. For high cc bikes speed of 80 is common and with such speed when you loose your signal lites or mirror position its very dangerous and of course frustrating.

Hope you guys understand what i mean to say. I' would like to get these issues resolved and if you can provide me with durable accessories i'm very much happy to but them at my own cost. This kind of your service dealer will not helpful you to take no.1 rank in india. The service also be harmful to my daily routing work and also my income.

Request you to contact me at the below phone numbers.
Hoping to find a solution asap guys.

I will be available at the below numbers from 10:00am to 8:30 pm
Jitendra mandhiyani
[protected]
[protected]

Thanks in advance,
Looking for a better and longer relationship with you.
Jitendra mandhiyani

Dear sir/madam

My bike is standing at sehgal automobiles in mathura road, faridabad from 19.04.2016 due to not available of battery charger. It is very shocking that hero motocorp part is not available. Pls take my matter and solve my problem as i have only one bike.
Details are following.

Registeration number - hr26bt5530
Rigisteration name - sanjay narang
Hero glamour electric
Sehgal automobile, faridabad
Standing from date 19.04.2916
Battery charger not available.


Regards
Mahesh narang
Mobile - [protected]