Hero MotoCorp Complaints & Reviews

Very slow at workshop service, taking 2 days for just general service and not giving any attention to customers

I buy bike in dec end from Arc Motors Pvt Ltd - Hero MotoCorp which is located in s-9 okhla phase -2 new delhi 110020 my sales executive name is Md Imran [protected] My bike registration date is 3rd January. Executive say me your number plate of bike comes in 2 week or rc will be come in month. I call him in 3 week later he say me i see the matter & then i call you same thing he repeated me always but no call come back i complaint at showroom no response come i complaint everywhere customer executives to all no response visit showroom they saying wait but no response.
Traffic police officer stops me daily & say that no plate comes in 15 days temporary number expire in 15 days now what i do ?
So please help me
Dhanraj
[protected]
[protected]@gmail.com

Servicing of vehicle HR36AK8305, was not done in proper manner. Washing and cleaning was very poor.

Not fixed my bike even after going to authorise service centre. Of my problem will not be solve out i will go to the consumer forum

I bought destiny scooty from hero agency which is located at Hathin Palwal Haryana 121103 on November 2021. Today is 11th March 2022 still i didn't received scooty guard set. You careless staff.

I had taken out the bike from South Delhi Deoli Pashupati Motor, it got leaked after two-three days with great difficulty, they fixed it and when they went to service them at the service station, the behavior of those working there was so wrong. It happens that the mind does not do the work of getting it done with great difficultyAfter that his meter wire break broke after getting the meter wire inserted after paying money, it didn't work for a day then it broke after fighting with them with great difficulty and got it inserted, so please pay attention to this customer is also giving money and He is also wasting his time and is also fighting with him, please on thisPlease pay attention

Hello Hero MotoCorp,
Myself Arpit Mishra, Own's Hero Passion pro bs-6 purchased on 09th March 2021, I had purchased this bike for My daily commute, Ride approx. 20-30km per day.

On 09 March 2022 Wednesday, exactly after an year i bought this bike. in afternoon, I was on My way to Sultanpur to Musafirkhana & suddenly near Aliganj My bike stopped. I tried to make it Self start / Kick start, But was not able to start it. i stopped there for few minutes and after sometime bike started, but after few kms it again stopped, again I stopped there for few more minutes, after few minutes bike again started and I reached to Musafirkhana since nearest hero service center Tandon auto sales, was in Musafirkhana. So I took it to them, since I have purchased this bike from sagar automobiles, Jagdishpur, because of that they dont even touched the bike also they were very unprofessional that they do not know how to talk to the customer, their work manager Ranjeet Dubey, said to me

"Bike jahan se kharidi hai wahi leke jaao ise, hamne theka nahi lia hai ise sahi karne ka... aur hum is bike ko chuege bhi nahi, jo karna ho kar lo."

First of all, is it the manner how to talk to customers. someone who has invested his/her tear-blood in earning approx. 85000 Rs and buying this bike which is now a piece of scrap. and they were talking like that.
I don't know what is the issue with bike. bike is not starting, and they are making excuses that they don't have laptop or the laptop is not updated and so many like that.

I know that this part comes under waranty.

Now what they did is, they added a request on the hero portal from their behalf that work is under progress. first of all who gave them authority to register a complain. i dont know if my bike is with me then how can they register a request showing that bike is in service center and work is under progress.
i tried calling to Hero's customer care number [protected], they told me that there is already a request with the ownername is registered
and i got a message from hero motocorp
"Dear Customer your request id is[protected]. Concerned Person would be in touch with you in 48 Hrs. We assure you of our best services."

its been 72 hours already where is your representative.

so the conclusion, i need my bike to be okay asap.
Complaining about:
Tandon auto sales, Musafirkhana, Amethi, Uttar Pradesh, 227813

I bought a Hero Xpulse 200 4V last month, After the first services my bike was having a heating issue so i have again contacted the showroom they took 4 days to check and resolve the issue, After service done again i am facing a heating issue and oil leakage, So i have done 3rd visit again they taken another 4 days, After delivey again same issue

Overall data of purchace: One month
Bike in service center: 15 days

Vehicle VIN: MBLLDL066MGM0188

Still bike in service centre
Also raised a complaint with hero they are taking few days time and again same issue, Also dropped mail to Hero Official still no response,

All Details are available in Attached email

Hi All,

Please find the below mail trail

No one care about customer feelings, i have bought a bike one month before, i am having a issue with my bike, sending a mail handover my bike to showroom, they will take few days, again same issue, one month date of purchase 10 days bike is in service centre,

Regards,
Purusothaman.R

On Tue, Mar 1, 2022, 3:43 AM Purusothaman purusoth wrote:
Hi Hero,

After ther services now I am facing heating issues and oil leakage issue in my bike,

Nothing to say

Need your intervention hear

Regards,
Purusothaman.R

On Tue, Feb 22, 2022, 1:32 AM Purusothaman purusoth wrote:
Hi Hero,

Happy to be a part of your service,

Recently I bought a Xpulse 200 4V,
I am really happy with the bike quality and performance.

After my bike first service I facing lot of problems like overheated, engine noise gear shifting,

While taking delivery after first service I have noticed and informed to service manager, he said oil circulation initially low that's why it's over heating it will automatically, but still I am facing the issue even I tried to reach the service manager he didn't picked my call so i have sent a message he seen my message but no reply,

so I have called showroom people asked about again service booking they said share your address we will pick your bike for service centre, still there is no reply from your side,

Need your support for this, I don't want blame entire hero community because I know the service quality but some of the service centres people working irrespectively,

Thanks in advance

Regards,
Purusotham.R
Vehicle VIN: MBLLDL066MGM0188

Vehicle details: attached
Service details also attached same

Fraud e=chollon

Last week i went to purchase one of your vehicle from your sub-dealer showroom..which is located in birmitrapur(chawda motors).
But by looking the staffs behaviour specially the manager and his son..other customers were also complaining that the service is bot good...so i went from there...but i request you to look after this...otherwise you will loose huge amount of customers..from...birmitrapur area..

I bought this bike on 17th september 2021
1) clucth plate got burned
2) piston damage
3) battery damage

I had bought my hero bike from Amit Motors Kishangarh, now the bike has not even completed 1 year. The rim of the bike got damaged, the showrooms are not responding to the complaint .plzz help me and suggest owner detail are below

sangeta kanwar
[protected]

Sir/Madam
One year old Hero Optima HX... 5 days before the Rear view mirror was
supporting rod plate broken while driving on the road.. automatically ...and I broght the same to your service center ( Aaro Motors, Nagercoil ) They are not respond well .. and they charged Rs.200 ? for repair and Welding. for the same..
Sir I want to know that One year old vehicle. ... Its not my fault ..its purely due to bad materiel quality of the plate...but why I am paying the for the service cost? If it's my fault I am ready to pay if its Rs.2000/ or more...but what for the above said manufacturing material quality issues?

So you please consider the same complaint as for your future quality improvement, better customer care relationship and for your marketing climbs...other vice today me tomorrow many and going bad for your survival...in market.. I am not photo or videographed it...If it follows I do Phot and Videograph of the same and Post it in Socialmedia without hesitation..

Thank you

Jacob
[protected]
So you please do the needful ...

Bought new hero Xpulse 200 1 month ago but now engine is leaking oil.
I don't know why but this is happening.

This is major problem and i need to resolve it.

ఫిబ్రవరి 18 2022రోజు నా గ్లామర్ two wheeler బండి తీసుకొని 2 సంవత్సరాలు అయ్యింది ఒకరోజు రన్నింగ్ లో సడన్ గా బండి ఆగిపోయింది స్టార్ట్ కాలేదు వెంటనే షోరూం వారికీ ఫోన్ చేసి బండి ఆగి పోయిన విషయం తెలియజేసినాను వారు షోరూం కి తీసుకురమ్మని అంటే 21.02.22 రోజు తీసుకెళ్ళి వారికిఅప్పగించాను warangal Hero show room mulugu road లొ ఉన్న sri sri sri auto mobile s 24.02.22 రోజు మళ్ళీ నా two wheeler రిపేరు చేసి ఇస్తా అన్నారు ఇప్పటి వరకు బండి రిపేర్ చేయలేదు, ఇవ్వలేదు ఎప్పుడు అడిగినా రేపు ఇస్తాం ఇంకా కాలేదు అంటున్నారు

Hello Hero service head India,

I have come here to get my bike issue resolved. which is not happening from the service center i would like to reach higher official (India Head) from hero who could take my bike issue seriously and resolve it i will be thankful to you because i am not getting pleasure to ride xpulse 200 due to this

I am Dilipkumar Nomula from Hyderabad bought my bike (Sri Lakshmi Motors somajiguda)i have bought xpulse on 02 Dec 2019 from that time i am facing issues with my bike engine performance issue now it got bigger and i am not getting interested to ride my bike at all

i have informed Sri Lakshmi hero service center somajiguda where i bought eh bike at the service time but i don't know whether they have took my bike problem seriously it was same performance issue even after the service done i used to complaint this way every time of the service time but the problem did not resolve after many time complaint to service manager they done something related to engine (may be Bore Cylinder Kit replacement) but the problem slightly looks better at the starting but going forward the problem did not resolved i have complaint again after that they did not resolve the issue and after that i have gone to other service center (Phoenix Hero Service Centre hitech city) mechanic checked and told to replace the Clutch plates but it didn't work.

I am currently in a state where the hero service center team is not at all able to find the problem and I do not understand whom to reach or should I sell my bike at a very cheap price. Which is not at all serving my purpose to ride the bike even in city which we cannot go beyond 50 KM due to traffic and other thing i am not getting confidence on the bike to go longer than 50KM i don't know where the bike will stop and get me into the trouble

Problem:
when i ride for at least 20 KM performance of the bike is getting degraded after engine gets heated (i know engine will generate the heat and gets cooled) after heating if i am near a speed breaker speed at 10 to 15 KM i cannot use the 2nd gear (at that time my bike makes different engine sound like knocking i can explain it better when i get a chance to meet someone from hero team)to cross the speed breaker i should go to 1st gear due to bike is not able to get out from there even same case when trying to get on to very slightly uphill bike makes different sound i should go to 1st gear even if we are in any gear

please reach out to me to get more information
my bike details
reg no: TS12EN5472
phone: [protected]
Name: Dilipkumar

I have good TRUST on Hero moto corp they are making good 2 Wheeler but sometimes it might happen some bike have issues but finding the problem in my bike made me irritate from hero service center

I have used passion pro before this bike that bike passion pro 97CC (ride nearly 1 Lakh KM) and Xpulse 200CC even though passion pro is performing much much better than Xpulse 200
The purpose & need of purchasing bike is not solved.I put bike for service. More time is spent putting the bike in the service center. I feel very hard. I need justice.

I am waiting for your response and i would like to have a call with higher official from hero corporate office who take the service center all over india

i will be available at anytime to get my bike issue resolved under warranty

I am a hero motocorp customer from last 4 years, i purchased hero maestro way before in 2018, after 2nd service I faced some problem in my scooty engine as my scooty engine oil is draining, and the service centre in jammu did the work and it get stabled after that for few months but after that again I faced the problem previous year and then I took scooty to mohali service centre and after asking them for solution as my scooty is in warranty and you should do something as I am done coming to the service centre and handing over my scooty for the engine part, as all my services are done by the genuine service centre only, but from last 1 week I have started facing the same problem and now i checked my scooty engine oil and it's empty. I am done with the service centres, i want a 100% solution for my scooty, I can't come to service centres again and again and I don't want to face same problems again and again while riding my scooty.Worst experience I can say soo far.

Approx keeps shutting down again and again while running for 6 months, I have contacted authorized service center but till now it is not fixed.

Kuldeep
mo - [protected]
Address- Vill morti post attor nangla ghaziabad pin 201003

I have purchased a bike "Xpulse 200T" from hero. And after second day of purchase bike start creating issues i.e. engine malfunction light on automatically. I have reached out to Hero regarding this problem and they clear DTC at there end. And on that time issue is resolved but on running bike almost 40-50 km engine malfunction lights on again. I have reached out to hero motocorp almost 10-15 times for this problem but my problem is still there.
Now, company and there members start pretending with me and i did not get exact solution for this problem. Sometimes they said that, company calling to Engineer for this problem, some time they said we have to change wires, sometime they said we have to change purge control wall etc. I have spent my lots of time and money in this process. But i didn't get any particular solution. company is not doing anything they just passing the days. And, I have lot's of photos as a prove that my bike having this issue with engine malfunction light. Please help me for the same.

My bike no: UP12BJ6248
My contach no: [protected]