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Hero MotoCorp Complaints & Reviews

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Updated: Dec 12, 2025
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257
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Bad 😕 It seems that Hero MotoCorp has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Hero MotoCorp reviews & complaints page 33

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M
Mvvsskumar
Feb 7, 2022
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I want to know your company allowing handling and logistic charges.
Dealers are asking extra money showing the cause aas handling and logistic charges.
Hero MotoCorp customer support has been notified about the posted complaint.
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Dear Sir,

We regret the trouble caused. Kindly provide your Mobile Number on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp
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    M
    Mvvsskumar
    Feb 7, 2022
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    Hero motors jangareddygudem
    Dealership of Sai sathyan motors

    Quoted for xpulse 200t
    155000.

    But we calculate that as ex showroom
    Price.120650

    That value of vehicale is 142000+.

    Why they want to cheet me.
    Hero MotoCorp customer support has been notified about the posted complaint.
    View replies
    Dear Sir,

    We regret the trouble caused. Kindly provide your Mobile Number on app.[protected]@heromotocorp.com to help you further.

    Regards,
    Team Hero MotoCorp
    Reply
    Mvvsskumar's [Complaint's author] reply, Feb 10, 2022
    9160109160
    Dear Sir,

    Thanks for providing your details. Our team is already working on your complaint[protected] and will call you back to share an update.

    Regards,
    Team Hero MotoCorp
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      S
      SHAHEED M R
      Feb 7, 2022
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      Address: Kerala kozhikode

      Had booked a service at Kozhikode Coyenco Hero on 05/02/2022 but today I received a message saying that the service booking has been canceled. When I called, I received a confirmation message from Coenco saying that I had not booked and I would send it via WhatsApp. Employees' game is in the Hero app that works perfectly
      Hero MotoCorp customer support has been notified about the posted complaint.
      View replies
      Dear Sir,

      Apologies for the unpleasant experience. Please share your Registered Mobile Number / VIN (Vehicle identification number), Bike Model Name and Dealer details on app.[protected]@heromotocorp.com for our team to assist you.

      Regards,
      Team Hero MotoCorp
      Reply
      Dear Sir,

      Apologies for the unpleasant experience. Please share your Registered Mobile Number / VIN (Vehicle identification number) and Bike Model Name on app.[protected]@heromotocorp.com for our team to assist you.

      Regards,
      Team Hero MotoCorp
      Reply
      Dear Sir,

      Apologies for the unpleasant experience. Please share your Registered Mobile Number / VIN (Vehicle identification number) and Bike Model Name on app.[protected]@heromotocorp.com for our team to assist you.

      Regards,
      Team Hero MotoCorp
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        க
        கலைவாணன் தி.பொழில்
        Feb 5, 2022
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        Address: Abi&Abi motors Thanjavur

        Running bike suddenly engine offed for all time.
        Hero MotoCorp customer support has been notified about the posted complaint.
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        Dear Sir,

        We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number / VIN (Vehicle identification number), Bike Model Name and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

        Regards,
        Team Hero MotoCorp
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          A
          Aashish Gosai
          Feb 5, 2022
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          Address: Vasad

          I was gone in vasad hero showroom. I gone there on 4th feb 2021 i have Destini 125 . I gone there for my regular service but i'm not satisfied with them service they did not do there work properly. I'm safring with many problems after service like scrwe are not proper fix and also oil leackage not proper wash .
          +2 photos
          Hero MotoCorp customer support has been notified about the posted complaint.
          View replies
          Dear Sir,

          Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com to help us in resolving your issue.

          Regards,
          Team Hero MotoCorp
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            M
            mayragg
            from Delhi, Delhi
            Feb 5, 2022
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            Address: H NO 25/20 GALI NO 06, LIBASPUR, SAMAYPUR DELHI

            Company provide mileage 84km/ltr but actual mileage of my bike 35km / ltr
            Hero MotoCorp customer support has been notified about the posted complaint.
            View replies
            Dear Sir,

            Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.comto help us in resolving your issue.

            Regards,
            Team Hero MotoCorp
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              S
              Santhosh Bhalewar
              Feb 4, 2022
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              Hi,
              I have xpulse200 2019 model, when Iam in need of spare parts showroom is taking more than 2months but still they are not providing the spare parts. Iam in search of clutch cable and indicators. The basic things are not available in the showroom.
              Showroom address: Hero venkanna showroom, beeramguda, Hyderabad, 502032.
              Hero MotoCorp customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) on app.[protected]@heromotocorp.com to help you further.

              Regards,
              Team Hero MotoCorp
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                H
                HarisHaris Kp
                Feb 4, 2022
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                Address: New delhi
                Website: Heromotocorporation

                Tic tic sound at low speed from clutch gear box side. And gear shifting is very rough and sound, shock absorber not good
                +1 photos
                Hero MotoCorp customer support has been notified about the posted complaint.
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                  R
                  REDDY YOGI
                  Feb 3, 2022
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                  Address: ELURU

                  Recently we are serviced my hero glamour vehicle and bill is around 18000/- at that time i'll explain to executive check all parts and repair each and every part and service advisor checked all changed all parts
                  rich not with in a short period approx. 15 days gear box is complaint raised and no one is responded
                  Hero MotoCorp customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Apologies for the unpleasant experience. Please share your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com for our team to assist you.

                  Regards,
                  Team Hero MotoCorp
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                    S
                    Sgsre123
                    from Saharanpur, Uttar Pradesh
                    Feb 3, 2022
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                    Address: Saharanpur

                    Dear Sir, I purchased Super Splendor BS6 on 14 Feb 2021. Within 1 year i face more problems due to lack damage. 4 keys already broken. Kindly support.

                    Regards,
                    Shivam Gupta
                    M. [protected]
                    Hero MotoCorp customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com to help us in resolving your issue.

                    Regards,
                    Team Hero MotoCorp
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                      M
                      Munna pathak Hriday
                      Feb 2, 2022
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                      Address: Dahisar mumbai 400068 pin

                      6 months bhi nahi hua gadi chalte chalte band ho jati hai servicing bhi karaya lekin koi fayda nahi hua ab consumer court last option bacha hai. Phir bhi aapko ek last time complain kar raha hu. Mera number hai [protected]. Munna pathak. MH02BA 5205
                      Hero MotoCorp customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

                      Regards,
                      Team Hero MotoCorp
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                        A
                        Aravind Thoutam
                        from Godavarikhani, Andhra Pradesh
                        Feb 2, 2022
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                        I have bought Hero Glamour 125CC bike at Hero Showroom Godavarikhani one year ago.The bike has a problem of engine leakage since beginning.I've complaining about this issue since the first servicing.They have not fixed this problem till now.Due to this the oil in the engine got Dried totally and now there is a noise comming from the engine and also engine is not producing the power as it used to do before.
                        Hero MotoCorp customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        Well, that doesn't sound good but don't worry, we will look this up immediately! Please help us with the Registered Mobile Number or VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com for further assistance.

                        Regards,
                        Team Hero MotoCorp
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                          A
                          Anurag N. Sharma
                          Feb 1, 2022
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                          Address: 90 Bellary Rd, NH 44, Byatarayanapura, Bengaluru, Karnataka 560092

                          For the last 5 or more services, Bimal Motors, Byatarayanapura, Bengaluru has been charging me 70/- for wax polishing without my permission. Today when I asked them, they said that they do it as per policy. What policy? I want a refund for all the excess charges. I have no interest in getting my vehicle waxed.

                          They also said that they do it to all vehicles! So have they been scamming everyone?
                          Hero MotoCorp customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) and Bike Model Name on app.[protected]@heromotocorp.com to help you further.

                          Regards,
                          Team Hero MotoCorp
                          Reply
                          Anurag N. Sharma's [Complaint's author] reply, Feb 9, 2022
                          VIN is MBLKC12EHDGH03486
                          Anurag N. Sharma's [Complaint's author] reply, Feb 9, 2022
                          When will I get a response from you?
                          Dear Sir,

                          Thanks for providing your details. With respect to your complaint[protected] raised via dealer is in the process and it will be resolved at the earliest.

                          Regards,
                          Team Hero MotoCorp
                          Reply
                          Anurag N. Sharma's [Complaint's author] reply, Feb 12, 2022
                          How exactly will this be resolved? I want to know whether you will refund all the extra waxing charges? Kindly do not give me automated responses. I want to hear from an actual manager.
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                            A
                            ashishshivam
                            Feb 1, 2022
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                            Address: Bikes auto Vijay char rasta ahmedabad

                            I have purchased hero passion pro Due to COVID 19 my bike service schedule changed.
                            Now today my last service is pending and there is a manager at hero saying this would be treated as paid service instead of free 5th service.
                            This is not acceptable to me and I request you to consider same as free service.
                            Ashish d Patel mo.[protected]
                            Hero MotoCorp customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

                            Regards,
                            Team Hero MotoCorp
                            Reply
                            Dear Sir,

                            We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

                            Regards,
                            Team Hero MotoCorp
                            Reply
                            ashishshivam's [Complaint's author] reply, Feb 10, 2022
                            My Registered mobile no is 9924979106
                            And dealer is : bikes auto, nr.vijay char rasta, Ahmedabad.
                            I am totally dissatisfied with the dealer.
                            Dear Sir,

                            Thanks for providing your details. With respect to your complaint[protected] raised via dealer is in the process and it will be resolved at the earliest.

                            Regards,
                            Team Hero MotoCorp
                            Reply
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                              W
                              Webshoes Enterprise
                              from Haldia, West Bengal
                              Jan 31, 2022
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                              Address: Haldia,West Bengal
                              Website: www.heromotocorp.com

                              I have purchased a product on Oct 6, 2021. the MRP of that product was 1500 rupees. But when I bought this from Hero Service Center (S M AUTOMOBILE, HALDIA), they gave me an invoice with the price of that product was 1591 rupees. I told them that this is not the right invoice because the purchased price cannot be higher than the MRP (Maximum Retail Price). Then they told me " this is system generated invoice, so we are helpless ". I need that product urgently so I had no option, I bought that product. So I request you to look into the matter and take the proper step to save us from this type of fraudulent activity. Also, suggest, how can I raise the compensation for the loss I have suffered due to the inefficiency of your services. Thank you!
                              +2 photos
                              Hero MotoCorp customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Apologies for the unpleasant experience. Please share your Registered Mobile Number / VIN (Vehicle identification number) and Bike Model Name on app.[protected]@heromotocorp.com for our team to assist you.

                              Regards,
                              Team Hero MotoCorp
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                                L
                                Lijo Varghese C J
                                Jan 31, 2022
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                                My name is Lijo Varghese. I have been using the Hero Passion Pro bike for about 7 years. Bike Reg. No KL-07-CB-3114. My Contact No [protected]
                                Last January 11th 2022, my bike was hit by an auto and the bike overturned and the petrol tank dent and the paint went off. The next day after the accident, he was taken to the Hero Focus showroom in Kadavanthara, Ernakulam and decided to make an insurance claim. He told me to change the petrol and told me to call when the tank arrives. But so far no call has been received from the showroom. When I called to inquire about the petrol tank, the answer was that the tank did not come.
                                I request that the petrol tank be replaced as soon as possible.
                                Hero MotoCorp customer support has been notified about the posted complaint.
                                Jan 31, 2022
                                Updated by Lijo Varghese C J                                 My name is Lijo Varghese. I have been using the Hero Passion Pro bike for about 7 years. Bike Reg. No KL-07-CB-3114. My Contact No [protected]
                                Last January 11th 2022, my bike was hit by an auto and the bike overturned and the petrol tank dent and the paint went off. The next day after the accident, he was taken to the Hero Focus showroom in Kadavanthara, Ernakulam and decided to make an insurance claim. He told me to change the petrol and told me to call when the tank arrives. But so far no call has been received from the showroom. When I called to inquire about the petrol tank, the answer was that the tank did not come.
                                I request that the petrol tank be replaced as soon as possible.

                                View replies
                                Dear Sir,

                                Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number) on app.[protected]@heromotocorp.com to help us in resolving your issue.

                                Regards,
                                Team Hero MotoCorp
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                                  R
                                  Rakesh Dinu
                                  Jan 31, 2022
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                                  Address: Zion automobiles,mallappally

                                  Hi,
                                  I booked a scooter hero pleasure from zion automobiles mallappally, Kerala. By 14 January .they we're assured that the scooter will be handed over on or before 21 January. but until today they haven't given the scooter, every time simply changes date and irresponsible reply they were giving.in between, they called and ask to give more money in advance.please verify your agent credibility .its very disappointing
                                  Aiswarya
                                  Hero MotoCorp customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  Apologies for the unpleasant experience. Please share your Mobile Number on app.[protected]@heromotocorp.com for our team to assist you.

                                  Regards,
                                  Team Hero MotoCorp
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                                    R
                                    Rajni Kant Singh
                                    from Kolkata, West Bengal
                                    Jan 28, 2022
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                                    Address: C/O-Rajni Kant Singh, Salimpur Ahra, Behind RBI, Near Shanti Vishar Appartment

                                    Dear sir,
                                    I have given my Bike BR01BJ1512 on dt 27th Jan 22 at Service Center S P Verma Road, Patna, Receiver of Bike has Given Estimate Approx 7000 with Annual Service Pack 2 and Told You may Receive Some discount on this amt also.

                                    When I have visited at Service center then he has given bill of total Amt 7558+666=8224.

                                    I have explain my earlier discussion about estimate rate to manage but he has not agreed and told me it is my mistake to listen.

                                    Request to you plz chek why wrong update given by Service Center and whyn't manager verified with his Staff.

                                    Hoping for your kind Support.

                                    Regards
                                    Rajni Kant Singh
                                    [protected]
                                    Hero MotoCorp customer support has been notified about the posted complaint.
                                    Jan 28, 2022
                                    Updated by Rajni Kant Singh                                     Dear sir,
                                    I have given my Bike BR01BJ1512 on dt 27th Jan 22 at Service Center S P Verma Road, Patna, Receiver of Bike has Given Estimate Approx 7000 with Annual Service Pack 2 and Told You may Receive Some discount on this amt also.

                                    When I have visited at Service center then he has given bill of total Amt 7558+666=8224.

                                    I have explain my earlier discussion about estimate rate to manage but he has not agreed and told me it is my mistake to listen.

                                    Request to you plz chek why wrong update given by Service Center and whyn't manager verified with his Staff.

                                    Hoping for your kind Support.
                                    View replies
                                    Dear Sir,

                                    Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number, Bike Model Name and Dealer details on app.[protected]@heromotocorp.com to help us in resolving your issue.

                                    Regards,
                                    Team Hero MotoCorp
                                    Reply
                                    Dear sir,
                                    Still not resolve my issue. I have visited at Service center on dt 29th Jan but still not provide the solution.
                                    Reply
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                                      J
                                      Jp bhai
                                      Jan 28, 2022
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                                      Address: Sohna agency (Auto Link) Gurugaon

                                      Bike engein m awaaz aarhi h aur koi complain nhi le rha hai. Bola ja rha ki engein m koi kami hogi toh charge lagega but abhi toh bike ko one year bhi complete nhi huaa firr warranty kaha gayi...? I am not setisfied with it
                                      Thank you for this ghatiya service. 😠
                                      Hero MotoCorp customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir,

                                      Well, that doesn't sound good but don't worry, we will look this up immediately! Please help us with the Registered Mobile Number or VIN (Vehicle identification number), Bike Model Name and Dealer details on app.[protected]@heromotocorp.com for further assistance.

                                      Regards,
                                      Team Hero MotoCorp
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                                        A
                                        Ayanu
                                        from Patna, Bihar
                                        Jan 25, 2022
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                                        ग्लैमर बाइक सर्विस के दौरान जो पार्ट चेंज नही करना चाहिए वो भी किया गया जबकि मेरी बाइक अभी दो साल पुरानी है और मात्र9785 किलोमीटर चली है।
                                        Hero MotoCorp customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number), Bike Model Name and Dealer details on app.[protected]@heromotocorp.com to help you further.

                                        Regards,
                                        Team Hero MotoCorp
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