Complaint 1 of 4
Kind Attn.Mr.Vikram Sitaram Kasbekar(Executive Director - Operations (Plants)
As informed earlier, still I am having the following trouble in my vehicle.
1) The first(01) issue While shifting down the gear from 4th to 3rd or 3rd to 2nd, engine was knocked and went to off condition
a) While that point no 1, could not start if play the clutch. Hence only to start again the
engine either self-start button kick start
b) The issue was happened not regularly.
c) Which was highlighted to the service centre 2 times,
d) On 1st time of the issue was inspected the service centre just check the software
update in any recent update was found or not
e) On another day(21-Oct-21) I, went to the service centre and advise them to test drive my vehicle. And finally, who agree and the same day who took whole day for on road test drive and informed they were update the software no such issues were found.
f) The result – So far nothing happened, I frequently facing the issue of engine off
While shifting down the gear from 4th to 3rd or 3rd to 2nd
Kind Attn.Mr.Vikram Sitaram Kasbekar(Executive Director - Operations (Plants)
Complaint 2 of 4
2) The second(02) main issue with the mileage recently I fill my petrol tank with 10 liters suddenly when its showing 1st line(Not started blinking low indication) in the fuel gage meter and reset the trip meter to 0.00. The results I get around after running 200 kilometers again its going to blink as Fuel Low.
a) Which was also highlighted so many times which I get it by practically 20 kilometers per liter. I don’t know how it was happened???
b) Even though all the other brand’s powerful scooters are also running minimum 30kmpl
Without any issues including your brand variant MAESTRO / PLEASURE.
c) I don’t know how your team claim this vehicle give 63kmpl? ? ? ? ? ?.
d) Assume that it was purely gimmick and the way of promoting for sales ! ! !
3) The Third main issue was noticed in my vehicle on 22-10-21, I start ride from one place to another place with out any single stoppage (around 10-12kilometer), after riding continuously nearly about 30 – 40 minutes when I put it idling the engine could not stopped its still running and running after I turn off the ignition key. Means its purely with the sensor i3 .
Kind Attn.Mr.Vikram Sitaram Kasbekar(Executive Director - Operations (Plants)
Complaint 3 of 4
4) The Forth main issue was noticed on the day second of 22-10-21, my vehicle, (on[protected] when starts the engine by first time after very very few seconds the engine went to Off, when I notice the i3 light was blinking in the dashboard console. I Don’t know how it was happened even it could not reach the temperature else the idling timing running program?
5) Which I came to knew/assume that shows the failure of i3 function.
I don’t know how your BS-VI device did not showing the error results while connected with your systems????
Even God one knows! ! !
6) Whether your system also got malfunction else I am lying? ? ? ? ? ?
7) Now a days some time the indicator switches are not working properly and getting flicker at headlamp!
Kind Attn.Mr.Vikram Sitaram Kasbekar(Executive Director - Operations (Plants)
Complaint 4 of 4
- My question was very very simple, I again bring to your kind notice when I went for booking the vehicle on 01-Sep-21, I informed by Only Two(02) numbers of vehicle for selecting. Which is also took around 2hrs for checking. At the time of checking the only One(01) vehicle was in ready condition and another one taken out by their mechanic for doing something. At the time of leaving around 2.30 pm they could not provide for testing riding.
- And the another one selected by me - also not in ready condition. They were did something. I Repeatedly asking to the team - what is the issue with that - and why it was not in ready to ride condition?. They were not disclose anything to me at the time of selecting the vehicle.
- Assume that the listed issued they were hide something. And sold to me the defective one. Which was also not repaired by them!.
- More over the selected vehicle by me also kept in very very dusty place which seams around nearly 3 – 4 months.
- Which also sticked with the lable ( SELECTED by Someone ) and rejected by them or by your team!
- Understand from these issue faced by me the auto engine off, Very poor mileage 20 kmpl & the issue with electrical and electronic equipment’s which was purely manufacturing defect, and how it was passed out thru by your inspection team? ? ?
I need the prompt and proper resolution
Hero MotoCorp customer support has been notified about the posted complaint.
We want to make sure this is taken care of! Please share your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com for our team to assist you.
Regards,
Team Hero MotoCorp