Hero MotoCorp Complaints & Reviews

MRP लिखत मुद्रा से ज्यादा रूपये में समान बेचते हैं
हरियाणा के फतेहाबाद जिले में हीरो शोरूम
में जो भी समान लिया जाता है उस समान पर पेन से MRP को बदल दिया जाता है अधिक रूपयें में बेचा जाता है

Dear sir,

This is to inform you that m not received RTO authorise smart card/R.C copy till now.

Vehicle & owner details given bellow :-

Owner Name- Soumen Das

Bike No-WB12BE2105

Chassis No-MBLJAW147LHJ18400

Engine No-JA06EWLHJ21797

Model No-ZZON0092003

Purchase Date- 28th Oct2021

So please arrange that

I have bought my CBZ 160R from dutta auto emperium (alipurduar) on november, 2020 but since june 2021 the self-starter is not working and issue is also consulted with concern auto service center. But still they says the product is unavailable and is miserable to start the bike with kicker. Very sad. Also registered this product order with concern service center. Request no - [protected]

Dear Sir,

I Request To Sir My Bike Purchase To 1 Month Ago This Deters Hero Perfect
(GONDAL CHOCK, RAJKOT.VAVDI)
I Going To 2 Time Showroom My Bike Petrol Fuel Tank And Other Side Rusting But Not Answer To Mee
Service Manager Not Give Answer Say Next Service Do It
My Problem This My Bike New 1 Month Purchase Way Rusting
Please Help Me And My Problem Solution I HOPE YOU MY HELPING
NAME : DADHRATHDIRI GOSAI
BIKE : HERO SPEDER (BLACK) BS6
VIN : MBLHAW125M5G04982
KMS : 569
NEXT SERVICE :[protected]ON OR BEFORE)

I have purchased Hero HF Deluxe MH-16 CW 8056 from Mohit Auto Jamkhed Pin- 413201 on 25th June 2021.
As per the deal the on road price was 67000 ( Including all the charges of RTO + Bike handling + Insurance etc. ) On the same day I made the 20000 as a down payment . The remaining amount for the bike will be paid i.e 47000 + 3500 (Finance Processing fees) = 50500 from the LTI finance. When i asked for the bill copy they denied and give the explanation orally. They mentioned that they took 2000 as a commission charges and out of 2k they have to pay 1k to their Main dealer Said Deep Hero Ahmednagar.

As per the LTI finance statement the sanction amount and disbursement amount is respectively 54876 and 50071 which is higher than the remaining balance stated above
( Rs. 50500). Due to this mismatch in amount I asked to Mohit Auto Jamkhed for the invoice copy and insurance copy but they are not providing the same. They are saying that Purchase Invoice and Insurance will be delivered from RTO with your RC book.(what a nonsense is this)

From last one week i'm asking for all documents but not a single document has been provided to me. This is unexpected and will not tolerated any more.

Questions:

What kind of commission ? is it legal from Hero MotorCorp?
Why the are not providing the Tax Invoice and Purchase invoice?
Because of their commission amount finance amount is more so have to pay more interest for the same. who is responsible? and why should i pay more?

A high shaking sound coming from handle side, l already registered with Ganesh motors avadi but unfortunately that complaint was not recovered.

I have given my scotty at Yuva Motors Faridabad on 15th of this month to get the replace damage parts but till today not replaced .

Regards

Rajkumar [protected]
HR51BK4219

Hi Team,

This is in regards to the bike purchased from Vijay Auto Deal(Badlapur East) which says its Authorised Hero. Myself Bhavinkumar Vijay Mehta had purchased bike Glamour XTec from Vijay Auto Deal on 24 of Aug 2021. I was being committed by the Dealer that I will be provided Leg Guard for my Bike but unfortunately I have not yet received till date i.e. 19 Sep 2021. I purchased Hero Bike for easy part availability and better service but now I truly regret looking at the service I am getting. For each and every small aspects I need to follow up so much – for Owners Manual I got on 13 Sep 2021 after multiple follow ups now for leg guard again I need to follow up so much. Even after paying INR.2548/- extra from other vendors(when we asked for bifurcation no written bifurcation provided to us- We were told we cannot give in writing), I had purchased bike at INR. 102000\- and bifurcation I got is only for INR.99452\- so what about extra INR.2548\- charged where it went, why cant a customer get in written is it so difficult to be transparent with customer ?) and also what was committed that is leg guard its taking so long time we really regret our decision of choosing Hero.

I have taken multiple follow-ups from Dealer but every time when I ask them they say its not available from Company itself. Need one confirmed date when it will be received as we are tired now by following up with Dealer every time we get the same answer for almost a month.

I want proper bifurcation of my amount in written and if not possible shall refund the amount- First they told they charged for handling charges when I told its illegal now they told the person who told dont knows it and its other charges and commission when I told commission is included in ex-showroom price than no answers and told me nobody can give you in writing for the same. Secondly I want exact date when leg guard will be received as its almost a month now.

Let me know if any more inputs/ further actions required from my end.

Thanks & Regards,
Bhavinkumar Mehta
Mob : [protected]

I am very happy about the performance of Hero Glamour. If Heromotocrop can install a sensor inside the fuel tank, it shows the amount of fuel in number format not in line format. Customer easily know the amount of fuel ( Number Format) is available inside the fuel tank. Petrol pump cannot cheat to the customer. When a Customer add some amount of fuel in petrol pump he will not blindly believe of petrol pump digital reading.

Dear sir,

We got our bike engine overhauled from ARC Motors Okhla Delhi on 26-March-21, till date it is under warranty, since overhauling we found abnormal sound inside the engine and in every service we filed complaint for it Get it done, but no one gave any response and said unwanted things like this is your misconception, some sound does come after engine overhauling and it will be after some time. We are very surprised by your service team and we think people were right to say that we should have engine our bike from outside, but still we got it done at the service center, because we thought its working properly at the service center It will happen and it will be good too.

Please reply otherwise we can go with consumer court.

Vehicle No. DL3SCZ5999
Engine Overhauling dated 26-Mar-21
Running KM during Overhauling = 70541KM

I have a hero impulse 2011 model. I need a replacement for its fuel tank but none of the Hero authorized dealers or service centers are willing to assist. Hero discontinued the bike in 2016 just 4 or 5 years after its launch. Now I can't use my bike without a functional fuel tank. I need hero to produce and provide me with a replacement as I can't just throw away my bike in a scrapyard.

Last week 09-09-21 on I given my bike for service, Order no:21245-o2-PSAO[protected] in Sri Sai Automobiles. Actually main problem is No pickup and Vibrating from Engine to Back seat. As they suggested to change chain sprocket kit, but After complete of service also there is no results.
On15-08-21day I re visited showroom now their Supervisour and Mechanics are simply telling need to change Gear Box, shock absorbers and Clutch set. I suggested them to check engine bolts (6months back I faced same problems they tighted bolts to stop Vibrating), but they are nor agree with me.
After Halh an hour argument I absorbed that side dome scroo not fixed in right way, they don't know how to fit, (Srinivas Reddy told rashly that, if you want you can fit that scroo in your home as you like) I realize that they don't know these simple scroo tight don't know, how they know about engine bolts. For your reference I am attaching pics before and after scroo.
I have good opinions about Hero group- but This is not right way to Sale Spare parts, and please recruit actual mechanics in showroo

I gived my accidented HERO pleasure scooter at RASI AGENCY, JAYANKONDAM.ARIYALUR DISTRICT-621802.TAMILNADU on[protected] for damaged ports replace and servicing. Today my scooter was delivered but the handle bar is bent. When I try to riding scooter on road the scooter goes to one side i.e. right side. That's why not comfortable to ride. I spent my money arrount Rs-12, 000. See attached bill's. but still my scooter not good to ride and very very bad servicing and also that servicing centre took too much time arrount 48 days I feel very sad what can I do. Please kindly rectify my problem as soon as possible short period.

I sent my bike JH 01CM 0683 for regular service on 13.9.21 at Rahul Hero service center karamtoli Ranchi. Battery replaced is not working properly. My staff is waiting since 11 am for replacement. Very non cooperative approach by Hero service center. How can you expect about good remarks on such type of service. .

Hello sir
I have purchased glamour ibs disc type in 2019. It's IBS break master cylinder is leaking due to which its ibs is not functioning. I want to the showroom for the cylinder and it was not available. I asked them many times to order the product but they refused to order it. I visited many times to the showroom but they misbehaved and refused to provide the products including a rear Mudguard of glamour ibs sx which was available at the showroom.

The showroom is the authorised dealer of your company. Now I request you to provide the products including;
1IBS Master cylinder for glamour ibs disc type
2 Mudguard for glamour ibs sx 2019.
from any other showroom or ask the dealer not to misbehave the customers and provide the products through him thanks
Imtiyaz.

The bike does not service properly, there is no time table, after booking online, they take a lot of time and do not service properly.

I brought my bike in the previous year 18th, December 2020, But now something 8-9 months are completed, As I expected I didn't get that type of service from your dealers.when I gave for 1st servicing of my bike in a company I said to the service man my problems but they can't solve my problems. And I completed my 3 service and I said all times to the service man but they can't solve my any problems. And my problems are 1.Bike off very much time in continue ride, 2.when I stop the bike and the bike automatically off I firstly get into the neutral back and after that bike was start, 3.when I gave into 3rd service and when the bike comes after 2or3 days the lock gets jammed and how much I should I try then the lock opens.so I hope that you can solve my problem as soon as possible!

I brought my bike in previous 18th, December 2020, and Now 1year is also not completed.when I gave my bike for 3rd service in a showroom they not service as I think.After servicing there are many issues come, such as lock disappeared, and bike off very much time at continue ride, and one also THE GEAR WAS not changing properly and when bike off automatically we can first do in NEUTRAL after that bike will start. We say this all issues in RAJDEEP HERO SHOWROOM, CITIEM, AHMEDABAD, GUJARAT.when I gave my bike for first time servicing in a company I say to these all problems to the service man, but they can't solve my problem. So that was I need to complain you and, I hope that you solve my problem as soon as possible

Sir,
I, Sri SujanSarkar, purchased a Super Splender on 20/01/2021, Now I have been facing problems with my bike, the problems are as follows.
1. The bike stop suddenly now & then.
2. The mobile has been leaking
The took the bike to your Company Show room at Sankar Auto Centre at Raiganj, Uttar Dinajpur, West Bengal. Now I had number 7(seven) times gone to the Showroom service centre for repair but paid bills and had no results out come. Now the service centre has become only a commercial establishment without giving any relief to customers.
You are kindly requested to take necessary steps so that I can get relief from the defects . I had talked with the service centre but had no results. If the problem is not attenedimmediately, I will have no options either then going to consumer court for getting proper justice.
Your early action is highly solicited.
Thanking you,

SujanSarkar
Mob: [protected]
Raiganj, Uttar Dinajpur,
E.[protected]@gmail.com

Everytime, accelerater cable problem occurring, every time we are changing accelerater cable please check services dates, every time they are changing those only, we are complaining, but no action, kindly take serious action regarding this, very unstasffied about this.