Hero MotoCorp Complaints & Reviews

Behavior of service staff and manager was bad

This is for your information that, I have purchased Hero glamour fi125 on January 2021, from very1st month i am facing various types of problems i.e Starting problem, Gear shifting problem, and that is horrible. I have to push my bike 18 km to back my home at night.

I have surviced my bike time to time and even complain the survice center, they solve the problem that time, but it did not stay more than 2 day.After 2 days its started the same problem.
I requesting to change this bike and help me to get rid of this problem.
Registration No = WB40AR5120
Engine No=JA07ACL9H25529
Chesis No=MBLJAW156L9H25104

I was purchased hero hf Deluxe 1 month before i have faced starting Problem every time...

Service delayed and very bad servicing. very bad feedback. spare part attached are very low quality

Vehicle given service on 28.08.21 still not finished no proper communication also paid 9000 rs advance

Within 7 months of taking the new vehicle, the battery of my vehicle was faulty and I had asked for a replacement 3 weeks ago at the place where I bought the vehicle but it has not been replaced yet ...pls i need the help...

We purchased a bike for our company Shri Khatu Shyam Alloys Pvt Ltd on 31.05.2021 from Amar Auto silvassa, Dadra And Nagar Haveli, the bill is attached with this mail.
We have many times visited Amar Auto silvassa, Dadra And Nagar Haveli, but till date we have not received my RC Book And Number plate. We are very harassed by traffic police from time to time, so we are requesting you to take necessary action for this matter and solve this on an urgent basis.

With Regards
Sanjay Jha
Mob. No. [protected]

Dear sir/madam

I have purchased hero glammer bike with lot of confidence but bike is not upto mark becose it's getting lot of noice in vaiser and tell lamp like 10 years old bike I am not happy with this bike when I gave for service my bike informed to service adviser which in vijay motors BIJAPUR KARNATAKA -586101

But issues not resolved, Kindly check and improve quality for upcoming bike
Kindly arrange to resolve my bike issue ASAP

THANKS ®ARDS,
Sangamesh
Proprietor
Sangam electronics
Bijapur-586101
Mob-[protected]

I Purchase a hero duet model two wheeler from your MS & S House, Janatha, Palarivattom, Ernakulam, Kerala 682025 showroom in the year 2016. After 5 years I started regretting to choose you as an option. From 2020 onwards the vehicle starts showing some complaints like suspension problem, lights are not properly working, and the Color body gets fade and the body become to much Rusted. For this the service center charges a huge amount for repair this problem. Almost around 3000/- I was spent to fix these problems.( 2-3 times). Then after July 2020 onwards the vehicle gets starting problem (self start). As the vehicle have some trouble related self start. Every time I need to use Kick function to start the vehicle. Then I went to service center and they charged almost Rs.800/- to fix it. After that, on the way to my home the vehicle starts to shows the same problem. Then I Went back to the service center to inform the same. Later they changed some cables and again they charged almost 550/- . But after that also the problem is not resolved. After that we tired to approach the service center as they are really ineligible to solve our problem and also they charge a huge amount for each service without doing anything. As a middle class person I'm not that much financial assistance to bear this charges. Although we need to repair the scooter, so we approach to a workshop. They also said the vehicle as too much problems and the service center persons are ineligible to fix the problem related to their own vehicle. For that service from the workshop we need to spent almost 10000/-. Then after also the problem was not solved. The vehicle starts showing the same complaint again and again. We approach almost 3 dealers of Hero. All of them are saying the same thing that they are helpless to cure our problem as the don't get any spare parts of this model. Now[protected] You guys are forced me to sell the vehicle due to the insufficient and bad service from your customer support team. From 2020 April - 2021 July, I spent almost Rs. 16000/- to repair the vehicle. but still it is not working properly. You guys are providing 15 Years assurance to a vehicle? only after 6 years I need to sell your vehicle. I consider almost 3 mechanics, and all of them are advised me that don't buy any vehicle from hero, as they provide the worst service and they do not have spare parts of their own vehicle. I sell the vehicle to EVM Honda, Vyttila branch. After that I feels that I must share my bad experience with You and the people who are going to purchase vehicle from Hero. After all of this there I get a bad news again, that the palarivattom hero showroom was closed down. Now tell me sir, what should I do in this situation. As a low salaried employee I could not afford this much cost to maintain a two wheeler. Can you provide a better solution. Hope you will help us.

Hi,

I have given my vehicle (Maestro edge) to the Hero Service Center located at Peraiyur, Madurai district. Its have completed almost 4 days. But I didn't get proper response from the service center. Everyday they told me multiple reason for not yet complete. Bike also purchased before 6 to 7 month only. Now the complaint is bike engine is not starting..

Hello sir,
I am sarfraj sama from gujarat junagadh-362001, i have a splendor plus canvas, 3 months old and i have a problem in bike that rear alloy wheel is not aligned properly thats why the bike is wobbling too much i have said to the workshop owner about that 2 times when i give the bike for service but they didnt give the solution about that and said that there is no problem in your bike we cant do anything they behaviour is so rude i have that problem since i purchased this bike but all workshop staff is ignoring the problem and they just wash and give the bike to cutomer after servicing the bike and saying that there is no problem in your bike they dont want to work so please its my humble request to you that please solve my issue
Thanks & regards

Mo. no. [protected]
Email id. [protected]@gmail.com
Dealer- jagdish hero, junagadh
REGISTERED VEHICLE NO. - GJ11CG0449

My bike giving 25 milage per leter

Not responding no service details no service service late time correct time cannot be delivery no fault attending one fault 4 time coming in showroom cannot service activity very very worst service for hero rk motors Villupuram district Tindivanam showroom

My bike super splendor when the speed of 40 to 60 it jerks like it does when the oil runs out. I bought this bike on 06th April 2019, since I have bought the bike, the problem is since then all my service has been done in the showroom, whenever I say that the service was not correct even after that. Carburetor, ast coil, plug have been changed in this bike. The first service is done at Aman Motors Vijay Nagar Ghaziabad, Singla Motor Sec 58 Noida, om Motor Rakesh Marg Ghaziabad, which is not correct my problem, so I request you to either fix the problem of my bike or engine I hope you get my bike changed and you cast my bike to be corrected as soon as possible.

Thank you
your customer
Hemant Sharma
Mob:- [protected]

मेरी बाइक सुपर स्प्लेंडर जब 40 से 60 की स्पीड तो वह झटके लेती है जैसे की तेल ख़तम होने पर करती है | मेने यह बाइक 06 अप्रैल 2019 में खरीदी थी जब से मेने बाइक खरीदी है तब से ही प्रॉब्लम है मेरी सारी सर्विस शोरूम पृर हुई है जब भी सर्विस होती में कहता हु उसके बाद भी सही नहीं हुई | इस बाइक में कारबोरेटर, अस टी कोइल, प्लग चेंज हो गए है | पहली सर्विस अमन मोटर्स विजय नगर ग़ज़िआबाद, सिंगला मोटर सेक् 58 नॉएडा, व् ॐ मोटर राकेश मार्ग ग़ज़िआबाद, पर हुई है जो की मेरी प्रोब्लम सही नहीं हुई है अत आपसे निवदेन यह है की आप या तो मेरी बाइक की प्रॉब्लम सही कराए या फिर इंजन चेंज कराए आपसे आशा करता हु की मेरी बाइक को आप जल्दी से जल्दी सही करने का कास्ट करे.

धन्यवाद
आपका कस्टमर
हेमंत शर्मा
मोब:- [protected]

Very bad Behaviour

I bought a splendor ismart 110 bike from, A U Bhurawala, Himatnagar. There i have bought annual service package with 4 services. Now i have two services remain since 5-6 months i have been complaining about changing horn and light component but always they give us excuses like they don't have component, they have order it and will be soon come, they are giving that excuse since 6 months. And i have complaint it to service manager and he misbehaving with us and said come after 15 days they are saying this since 4 months. I talked with showroom manager and he was being rude with me and not giving me proper answer. We are being mentally torture from last 6 month.

श्रीमान में अवगत कराना चाहता हूं कि मैंने अभी 4 महीने पहले ही बाइक खरीदी है जिसका सेल्फ काम नहीं कर रहा है मैंने सर्विस सेंटर शिकारपुर भी देखाई है लेकिन उनकी समझ में कुछ नहीं आ रहा है नहीं तो बैटरी खराब बता रहे हैं और नहीं सेल्फ खराब बता रहे हैं बताइए मैं क्या करूं नई बाइक मैने कृष्णा ऑटोमेशन बुलंदशहर शोरूम से खरीदी है यदि मेरी बैटरी खराब है तो बैटरी बदलवा दो यदि सेल्फ खराब है तो सेल्फी डलवा दीजिए मैं बहुत परेशान हो रहा हूं फिर सेल्फी बाइक लेने से क्या फायदा धिक्कार है ऐसी सर्विस को जो हीरो वाले दे रहे हो
हरवीर सिंह
मोबाइल नंबर[protected]/[protected]
बाइक नंबर
यूपी 13B R7362

I m ashok arya I bought Mastro 125 CC BS6 from Paras auto deals Mauranipur Jhansi... My scooty is not working properly... I had shown it thrice times on agency... My scooty battery any time got switch down... Bcoz of that I always got problem during journey... But they never changed my scooty battery and its only just 8-9 months when I bought that...abhi bhi mai raste me betha hu scooty liye battery down ho gai h.. Btaiye kya kru

My Spouse had purchase Hero Passion Pro on 04/07/2021 on Mohana motors, Kelampakkam. We didn't get RC book till now. We call them and visit the showroom many times but they not response to us. Please take the action to give RC book to us.

Showroom: Mohana Motors
Vehicle no:TN11AV3071
Buyer name: Balaganesh