Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2459
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2757
down
662

Phone:
Phone:
up
1328
down
342

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2459
Pending
0
Resolved
43
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (385)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — i am complaining about the faulty hero passion xpro 2018 model given by the unique motors madhepura bihar

 Shashi Kumar Singh Happy on Aug 29, 2018
Sir,
This is for your kind information that i purchased a hero passion xpro 2018 model from unique motors madhepura on 13.07.2018, on the very first date i faced some issue from the bike, the bike's engine off when bike cross the speed of 40 km/h, and the same has been told the technical person of your service centre but issue remain sustain with the bike and the seat made sound when bikes go through pot holes. Now on the way to kishanganj, bike's engine suddenly off and not started, i have given the bike to the maharishi motor, jokihat, araria, here the technical person told me that the...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike shut down again and again

 Singh simran on Aug 28, 2018
I purchase splender + bike (date -16/07/2018).in earlier days bike is moving good ..But after 5-6 day bike star shut down when I go to purchasing company (name -charisma goldwheels, plot no.7, industrial area, phase -1, Chandigarh) the machanic set the bike and give to my by saying that the bike tuning is not set we set these.But these happen again and again up till now I want there in purchasing company 7 to 8 time but no solution .its about 1 month and 12 day from by purchasing day and the bike shut down 7-8 time and I want there 7-8 time .I am not so free .so please solve my problem...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — karizma r service [Resolved]

 vmc1994 on Aug 28, 2018
Hello sir/ma’am
Myself mohanlal gurnani has given my bike (Karizma r - mh49x3239) at sohan autobikes washim for basic servicing and rear wheel related spare parts. According to the staff at service centre they haven’t touched my bike on 6th aug. They handed me the bike on 7th aug at 7:30pm when service centre closes. But at that time the bike was mis-firing. On being asked for the reason the mechanic told to visit next day to change spark plug and they provided me the bill with fake name and they gave me lame reasons ‘sir bike ki details humare record me nahi thi aur ab bill ban gaya...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — iind time complain about lock problem in handle, dickky & petrol tank cover and starting scooty (duet)

 Arshia Khanam on Aug 28, 2018
Dear sir/madam,

I have complaint 1st time dated 21 august 2018, but i have not got any update by phone or by mail. I am very strange about your customer care service.

Plz see my 1st complain for detail of problem.

I think you will be give a response about my complain as soon as possible. (2nd time)

Thanking you.

Yours faithfully

Izhar ahmad
Mobile: [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — new hero super splendor bike delivered without promised extra fittings

 Prakash1731992 on Aug 28, 2018
I am already a customer of hero. We are already having one super splendor bike. We have bought a new super splendour bike on january 31 for me.. My brother also wanted the same bike.. So we have got a quotation 11.06.2018 from krishna motors dealer, avinashi.
We have told we will take our vehicle on[protected] ten days before itself.
Eventhough we have paid all amount on 21.08.2018.. They were delivering the bike without bumper.. I asked the saleperson to give the bumper or else give my amount back.. Then on the same day evening they told the vehicle is ready with bumper..
Now...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding service of hero honda pleasure.

 Er Aman on Aug 25, 2018
Yesterday we went to hero motor corp agency i. E. Duggal automobiles gurdaspur (Punjab) for service of our pleasure scooty. They kept our scooty in agency and asked us to take back next day.
When we gave our scooty for service at that time it's battery was working properly, self start, indicators all were working. But when they returned our scooty today, it's battery wasn't working. Self start was not working so we started scooty with the help of kick.

I think they had replaced or misplaced our battery.
Please take some action against them....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — I'm complaining about the engine problem

 Manjunath B Muln on Aug 25, 2018
I have purhased hero passion pro bike on 24/8/2018.. It has engine problem.. Just completed 30 km.. It stops in between on roads.. We had a wrost experience... It's not starting...
I have purchased hero passion pro bike from bhagat motors k. R puram bangalore..
Even they tried of reparing it.. But couldn't overcome it...
We hope we get a satisfactory reply from you people very soon!!!
Waiting!!!...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service problem

 Saiju S on Aug 23, 2018
I have purchased Hero maestro edge from Rahul Motors Varkala on 24/05/2017, when consulted for my free vehicle service,
Mr.Arun (Manager) issued me a written notice mentioning that the free can not be done before 460 days. I would like to state
that on 2/1/2018 after my free service my vehicle was not in good condition, so i had to again approach them on 21/02/2018
for reservice during that service. I was informed that the vehicle should be presented for service once completion of 12500 kms.
Now that i have done the same, I have been issued notice mentioning the above...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — kindly re-service my bike without amount-reg.

 Vetrikarur on Aug 23, 2018
Dear sir/madam,
I am a. Vetrivel from karur district of tamil nadu. I have a one bike (Hero igniter-tn.47 ad.8687). The dated on 21 june 2018, i have handover bike to vkg hero showroom for bike service. After, i have received bike dated on 24 june 2018. The sum of amount five thousand and three hundred paid to service charges.
The vkg hero showroom does not service like properly. The same issues did not solve at present. I have gone to vkg hero showroom again to inquiry of the problem but they are not reasonable answer. The damaged my bike parts due to service in vkg showroom.
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — engine destroyed and lost

 santoshbuxar.1991 on Aug 23, 2018
Dear sir,
Ashutosh kumar buxar, bihar se hu maine 2 month pahle new super splendor bike buxar hero se kharidi thi. Date[protected] ko bikr chalate time mere engine ka head fat gaya or us se mobil bahar aane laga or bike band ho gae. Es karan mere sath bahut bada accident bhi ho sakta tha.
Date[protected] ko mai buxar hero ma le gaya or mai bola mere sath aisa hua mere bike ka engine change kar dijiye ya bike ko change kr dijiya to wo bole ki ni kuch nahi change hoga jo upar ka head cap fata h wahi change hoga. Par sir aisa nahi hona chahiye agar future ma bhi us engine se aise hi...
Complaint comments  Read comments Complaint category Business & Finances

Hero Motocorp — fifth free service non availability of indicator switch

 Cherian Mathew on Aug 23, 2018
Yesterday i went for 5th free service to venad automobiles vendermukku at kollam, kerala for my glamour two wheeler. They made the invoice at 1610 hrs. They told everything is ok. After delivery i just travelled about 300 meters and i found that the indicators are not working. I came again the same moment told about the complaint, they have done something and told its ok. Again i travelled for few meter and found that the indicators are not working. I came back and handed over to them. Finally they handed overto me my bike at1730 hrs and told me that the problem could not be rectified because the...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — no response - hero motocorp complaint status update [id: 2050541] -hero duet ( mh 12 pv 2502 )

 shuklaabhishek84@gmail.com on Aug 22, 2018
To,
Pune Customer Care - Hero MotoCorp Ltd

Hero MotoCorp Complaint Status Update [ID: 2050541]

NO RESPONSE FROM HERO MOTOCORP LTD & DEALER - MOKHA AUTORIDERS & SUB DEALER - GAVANKAR MOTORS, PUNE

WAITING FOR CALL FROM YOUR SIDE, VERY PATHETIC & BAD SERVICE RECEIVED FROM HERO MOTOCORP--

I had purchased Hero Duet ( MH 12 PV 2502 ) from your Kharadi branch, pune ( GAVANKAR MOTORS, KHARADI ) in October 2017, I am trying to call Sujoy Gavankar and his service center phone no last 55 days, but both numbers are not reachable & switched...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — break down of my maestro edge vehicle number wb-96c-9111

 nirmal.majumdar on Aug 22, 2018
This is to bring to your notice that in the year of 2016, i had purchased one maestro scooter from your baruipur showroom. When i visited your showroom your sales representative insisted me to buy maestro scooter saying this has been launched recently & service is very good than the existing hero all models prevailing. They were very very humble & convinced me to buy that vehicle.

All is going on smoothly but after three months there after the vehicle started showing problems, sometimes there was repeated problem in starting the scooter, i personally visited to your show room on numerous...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — unprofessional behaviour of service centre staff mr. kiran, at service centre of shriharipuram visakhapatnam andhra pradesh

 bhanudolky on Aug 22, 2018
I have a good life card in which you get discount on spares and also get points. But when i asked for discounts mr. Kiran has refused to do so because i have redeemed my 180 points of my card, he told me that either you can redeem voucher or take discount. But at the time of taking card of goodlife they told you will get both. When i insisted he has told that he is giving me discount as mercy. I want to know that what the policy of good life. Staff behavior is pathatic. I also feel that i have been cheeted because he have refused to give bill same time and asked to come tommarow when i asked bill...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — worst customer dealing

 namroop83 on Aug 22, 2018
Hi, I padamdeep singh from patiala went to patiala chittosho motors for buying a hero super splender bike last Friday of previous week this month but totally disappointed with the dealing of employees in agency they really are not concerned with their respected duties.i just wandering around for seeking help there but nobody dealt.i am riding hero bikes for many last years and planned to buy a new one yet i am in delimma rather to buy or no.plz upgrade your dealing services with customers.[protected]...
Complaint comments  Read comments [1]Complaint category Other

Hero Motocorp — problem in handle lock, starting and petrol tank cover lock problem is not properly working

 Arshia Khanam on Aug 21, 2018
Sir/madam, 21 august 2018

I have bought scooty hero duet (Dl5s av 1857) dated 15 july 2016, engine no. Jf33aagge38052, from r. K. Automobile, dilshad garden, opposite dilshad garden metro station, delhi-1100095.

R. K. Automobile suggest me for service to r. K. Hero service, mansarovar park, near mansarovar metro station and i have reached there on time for service and the do their duty well, but i don't understand some problem about handle lock, starting and petrol tank cover open and lock problems.

R. K. Hero service has not done solve the properly my...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — not provide actual warranty service

 Saikat kumar on Aug 18, 2018
The lock key was loose connection for that engine was start and off running condition. Today i told that and requested manager of rudra automobile but he refuse to chenge the product and excuse me for regular servicing not done so that he did not chenge though the product is within warranty period.
My name - saikat kumar
Contact no-[protected]
Bike - hero glamaur fi
Name of service center-rudra automobile, burdwan, 713401
Bike registration no-wb42ab4614...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — starting complaint

 dineshme98 on Aug 18, 2018
Hai sir,
I am having hero pleasure scooter past 3 year and i am doing regular service in kangeyam hero authorised service centre, but my pleasure having starting problem every morning 10mits to 15 mit's service person they told me every hero scooter type will starting complaint at morning that was not rectifie, this not right and from service centre, i want to rectifie my complaint and please take action.
Regards,
P. Dineshkumar
[protected]
Dineshme98@gmail.com...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet - mh 12 pv 2502 - due servicing & no response from hero motocorp ltd & dealer - mokha autoriders & sub dealer - gavankar motors, [Resolved]

 shuklaabhishek84@gmail.com on Aug 17, 2018
To,
Pune Customer Care - Hero MotoCorp Ltd

NO RESPONSE FROM HERO MOTOCORP LTD & DEALER - MOKHA AUTORIDERS & SUB DEALER - GAVANKAR MOTORS, PUNE

WAITING FOR CALL FROM YOUR SIDE--

I had purchased Hero Duet ( MH 12 PV 2502 ) from your Kharadi branch, pune ( GAVANKAR MOTORS, KHARADI ) in October 2017, I am trying to call Sujoy Gavankar and his service center phone no last 55 days, but both numbers are not reachable & switched off and Kharadi - Gavankar Hero showroom and service center both are closed from long time, I waiting for my Duet due service,...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — servicing

 mhdmohsin412 on Aug 17, 2018
Sir/Mam,
my name is mohsin khan and i am from jhansi, UP. 2 month ago i was serviced my Hero Pleasure at Suri Automobiles. my vehicle problem is that it was not running after starting, so i talk to mechanic about my problem, they said engine is jam and some parts will be changed, i am ok with that. when he serviced and check out me my whole exp. was 12000 approx. after that my vehicle working good. but after 1 week that shwoing same problem, i complaint again at service center they said i have to take vehicle on service center, for your kind INfo my house from the service center is 26 kM....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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