Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2856
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3197
down
775

Phone:
Phone:
up
1568
down
393

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2856
Pending
0
Resolved
51
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (470)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — service issue

 sudip kumar mahato on Apr 7, 2019
I have visited at barakar hero service centre while visiting the service centre employee ask that what happen i told him that i came for my first servicing he ask that from where you purchase the bike i told that from avik motor he didn't ask anything just he replied that it will take time again i ask him how many time he say's that first we have 3 or 4 bike (Barakar hero showroom) thats it after that he was looking that very busy but he was not busy. When i can buy bike from any dealer but why i can't take service from any dealer is there any rules and regulation that from where i purchase bike...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bike services

 anil kushwaha 123 on Apr 7, 2019
I complain against manish motors koraon allahabad.
They not services my bike properly they are make fool to people. My bike no is up70 dw1950 (I smart 110) has some engine problem but and the promise to repair in 1week but they not repair my bike. It has 1 month of time but they are not taking responsibility of engine of bike.
It is not only my problem but all the people who services bike in manish motor garage faces same problem. I request you for solve the problem very soon....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — level of free service and staff behaviour

 Rajkumar Tanwar on Apr 7, 2019
Dear service quality team,
Hearing motorcorp,

I have given my bike to sukumar motors chomu jaipur for 3rd free service. They have given me time of 2 o'clock to collect the bike. At 2 pm niwas on way to collect my bike. I got the call from staff that we are closing the service center and you have to reach at in 2 min otherwise we close the showroom and will deliver the bike on tomorrow. I said him that i am on the way that i am coming.
After 2 min i got the call and the service center person said to me we are closing the center. I went there and i collect my bike. The...
Complaint comments  Read comments [1]Complaint category Employees

Hero Motocorp — executive behavior very bad

 Gaur Sandeep Singh on Apr 7, 2019
Today sunday, i visited at hero service center noida sector 58 sigla hero for servicing, i have already, hero joyride card for last service, hero execitive offring me for 1200 hunderd, my service cost is total around 2600, and he says if you renewed your card you save 400 hundred i say ok
Then says your bill is 2600-400= 2200+1200= 3400

Then where job card complete
Elective asking for mobile number, i told i dont know then he give me job card and after 20 min asking for rc
I gave,

Then he says me estimate for 4000
Then i cancel hero joy...
Complaint comments  Read comments [2]Complaint category Employees

Hero Motocorp — not handover in 7 days

 Suniljj on Apr 7, 2019
Dear sir/madam,
This is to inform you that i have submitted my extreme bike on 1 april 2019 in hero service centre, dogra varanasi, because of bike not start properly, but in 7 days they cannot identify the problem, mechanic told me there is a problem in cdi, after adjustment of new adi bike not started, than he told me there is a problem in wire, after changing there is no response, can you told me how i have find my bike in proper condition, they has not handover my bike, so plz consider it as soon as possible.

Sunil jaiswal
Up65 3026...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — worst service and staff rude behaviour.

 George kattupalli on Apr 7, 2019
I have given my hero glamour 125cc vehicle for service around 12.30hrs. The staff ride the vehicle and noted the remarks. I said only one problem of key on buzzer sound. After that they washed the vehicle with water and put it on workshop floor at 13.00hrs. After that they went for lunch from 13.00hrs to 14.00hrs. After handing over vehicle i went into customer lounge. Due illness i went into sleep from lunch hour. When i waked up at 14.20hrs they fit the vehicle for delivery and put aside and did not inform me. At first they given expected delivery time at 16.30hrs. After seeing all these i went...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complain of my new bike

 Mayank Khurana on Apr 6, 2019
Dear sir i have purchased a new from aslif choudry (Rana motors suraj park rohini delhi) on 23/8/2018 and its run starting to know around 4 thousand kilometres in this bike a big problem now they run 3 to 4 kilometres in one time after 4 kilometres its switch off and can't start again. I contact to service dealer and purchase dealer they are not responed good. I want change my vehicle from company....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service not happen and air filter and carboater not done past 4 service

 Nandeesh P on Apr 5, 2019
Dear hero team,
This is nandeesh p my vehicle number ka51hd6305 mob no [protected] service center nidhi motors bommanahalli and past 4 service gave nidhi motors but single not clean the air filter and carobater 2 more time inform to your sales person but no use not doing properly service worst nidhi motors worst person for nidhi team and people....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — complaint against narsimha reddy motors employ

 vvreddy6 on Apr 4, 2019
I given AMC servicing they given timing 6.30 PM and I put phone request @3:00 to give bike at 5 PM .I reported to the company at 5:30 he said to wait until at 6:30 my request is not accepted .I sit at his chamber he said that sit at customer launge but I said if I sit here so that they can complete my bike with in time but the company person said that you can sit near bike servicing point also he insulted me.I given complaint to manager he didn't take any action on him .I asked manager to give complaint book he said that we are not maintaing that book .you can give complaint on line .So please take...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — poor service and damage of parts during servicing.

 Pankajhere on Apr 4, 2019
I had my hero mastro scooty serviced on 05 aug 2018 in service centre at plot no 3, block a, industrial area, bawana, new delhi. The quality of service was very poor and the behavior of employees were pathetic. They damaged some of the parts while servicing for which i logged complaint with service manager mr naveen. He ensured to get it replaced soon. Thereafter, i visited many time but they always replied that the said part is unavailable and will get it soon. Till date, my complaint had not been resolved.

Being a defense personal, i any how manage my time to visit the service centre...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — rc document issue

 sureshsuiwal on Apr 4, 2019
Dear sir

My complain is that when i purchase this bike i provide my document copy whenever they mistake in my name in rc and insurance policy and billing copy.
My name is suresh kumar mali whenever in rc, insurance policy and billig they mistake my name suresh chand mali
I talk them several time they did not correct this. I complaint on toll free number my compalint number is[protected].
When i talk to customer care they reply me that your complain is rejected due to not provide right document whenever i provide right document. I will try three time to reopen...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — on periodical service of hero motorcycle with payment of service charges

 PRADEEP NANDA on Apr 2, 2019
Sir,

I have a hero extreme sports bike and use to do the periodical paid service at the dealer's point.
I am not satisfied with the paid service rendered to me by the dealer. So i have few questions and complaints against akash motors, bargarh

1. What is the paid service charges fixed by the company for motorcycle?
2. Service of akash motors (Hero motors dealer) is not up to satisfaction of the customers.
3. Problems are not carried out at the time of paid service.
4. I feel that, the dealer is charging more on paid service, lubricant charges...
Complaint comments  Read comments [5]Complaint category Motorcycles & Scooters

Hero Motocorp — hero passion xpro self kit

 Tushar Churiwala on Mar 31, 2019
I had purchased a new bike 3 months ago and i faced problem by the self.. It's very noisy and not working... Once the self kit has been changed by the dealer and then again i am facing problem... With the self.. So i request you please repair it or replace my bike as soon as possible or i will take another step. I bought the bike from chandni motors kandra dhanbad...
Complaint comments  Read comments [4]Complaint category Cars, Parts & Vehicles

Hero Motocorp — jhilmil service center serviced 3 time for neutral light but after 1 month again now it's not working

 Gauravjai19 on Mar 31, 2019
Hi,

Again i'm here for your kind attention towards my problem which i'm facing since a long time.

It's around only a month to serviced, now again my neural light is not working and bike have abnormal sound for which i already paid 3 times to himgiri service centre at jhilmil despite my bike is in warranty.
That charged in terms of packings and all and also they took 4-5 days to correct this.
I'm paying and also suffering... It's gone 3 time and now again neutral light is not working... For what i'm paying himgiri... M har bar bike service ke liye lau...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — spare parts and services problem

 Mukila on Mar 28, 2019
The complaint which i have done is right, even though i got my serviced scooter from the service center after doing the complaint is not satisfying. The scooter which hero is producing is damn bad quality can't even sustain indian road for a long time. But talking about the arvinth hero service center kovilpatti still not a suitable for service, no proper technician to understand the problem, false comments to customers, no enough space to do service, god only knows how they got permission from the hero to set up a service center. Not a guinue service center, no spare parts in-store room, should...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding bad service and manufacturing defect in motorcycle

 Kuldeep862 on Mar 28, 2019
Dear sir,

I had purchased a motorcycle (Splender i smart 110) from pragati automobiles (Address: a-3, main wazirabad road, pasonda, sahibabad - 201005, garima garden, near garimanjali public school) on 24/11/2016. After purchasing my problems are start. 4 times engine seize with in 2 years from purchase and after last service odometer also dead.in every service they update odometer reading as per average. I face lots of sound and smoke problem from engine from last 4 days. When i visited at service center of hero moto corp (In sahibabad) they try to resolve my problem at that time...
Complaint comments  Read comments [2]Complaint category Other

Hero Motocorp — not start and made missing

 Parveen 123 on Mar 28, 2019
Sir i buy new hf delux in 7 day ago. I am facing problems per day the bike running running stop anywhere and made missing. I inform near showroom and visit 2 times they chang plug but problem are continued. Very bad quiletly and very bad products. Plzzz send feedback hero company or showroom they send engineer to verifey that problem after feedback in showroom they send oprater but no better the problem are continued. Plzz my bike problem are solve urgent. I am very upset about this...
Complaint comments  Read comments [1]Complaint category Insurance

Hero Motocorp — ban maestro bike

 vijayganagam on Mar 28, 2019
Maestro bike should be banned as not even one case has been resolved.
They didnt update or acknowledge the consumers regarding the status of the service.
They cant sell their products as its a threat to humans life.
Please take an action and help us as its a huge financial loss for the consumers.
65000 might not seem to be a big number for the brand, but its 6 months hardwork for me.
I want my money back...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — maestro false promise

 vijayganagam on Mar 28, 2019
I bought maestro bike 5 months back and the bike has been in the worst condition since then. They have fake reviews on google platform. I bought the bike in hyderabad in prasad motors, gachibowli who give fake promises about the bike. Dealer isn't resolving my issues and i urge the consumer platform to test this bike again as it is putting the consumer's life on risk because of the poor service and worst product.
This bike has to be banned to prevent accidents....
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — spare parts and services problem

 Mukila on Mar 28, 2019
Yesterday I have given my hero duet box two wheeler to the arvinth hero Kovilpatti, Tamilnadu. Some abnormal noise were coming out from the rear wheel, they dismental it and two bearing was damaged out of which one was available and other was not. When I talked with the service manager he assured that by evening of 27 march the spare parts will be available. I handover the vehicle to the showroom by 9 am. When I came today morning he told still parts is not available need to make. This kind of ### people I have never seen in my service line. They can't able to maintain minimum stock, if fails...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

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