Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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3211
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3640
down
879

Phone:
Phone:
up
1809
down
443

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
3211
Pending
0
Resolved
68
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (544)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — noise in engine

 Chandrasain on Aug 30, 2019
Dear hero motor corp ltd india
My complaint is this
Actually i finance hero splendor plus non i3s from singla agency noida sector 57
From that's time i purchased bike there is problem in suspension or handle
And now new problem is 3rd gear noise
Bike run only 16500km
Please solve problem without open engine

Regards
Chandrasain
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bike release without fuel tank change under insurance & worker not solve problems

 Ik9056 on Aug 30, 2019
Dear sir,
Meri bike jiska no dl11sw4295 jo ki hero ki service centre bawana me diya tha 22/07/2019 accident hua tha jisme fuel tank head lights, mirror, damage hua tha service centre me diya parts change karne ke liy but 1 month ke bad bike mila lekin fuel tank change abhi tak nahi kiya gaya. Service center me gaya lekin unka kehna hai wait karo maine puchha kitna wait karu 1 month 10 days aur kitna wait karu unka jawab tha 6 month. So plz solve my problem....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — engine problem

 sunil kumar baghel on Aug 29, 2019
Dear sir,
I was purchase a bike (Passion expro 110cc). Total time 3 years, total kilo metres 33000. This is current data. But my bike engine fail before 3 months.
When i had gone to hero service center he told me your bike ring piston damaged. He give me projection approx 8500. But hero motocorp give 5 years engine guarantee. My friend also use same bike model and he is facing same problem. So please solve this problem.

Thanks
Sunil kumar...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — steering problem not resolved in service center

 Hero Glamour gaya on Aug 28, 2019
I'm complaining about no proper servicing of my bike glamour. My concern regarding steering randomly moving to left direction while driving. They are doing steering alignment properly. Also bike is vibrating more while driving. I told sri om sai auto bike service center several times but my problems remain same. My money is also getting waste. Kindly help me to solve this issue....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — failure of ismart 110cc engine

 Suravajjhula Suryaprakasam on Aug 25, 2019
I purchased a hero spelder ismart 110 cc byke in jan 2017 with a regn. No. Ap26bn3259, from m/s a. M. Reddy show room, nellore, andhra pradesh. I used to give the vehicle for periodical services at a. M. Reddy show room and m/s sarayu auto (Another dealer in nellore). To my surprise, they simply wash the vehicle and give back. The problems whatever i asked to rectify are not resolved at all. Then i depended on outside mechanics for periodical service of the vehicle. I am not satisfied with service procedure of the hero dealers in nellore.. I told the same to the company whenever they asked for feedback...
Complaint comments  Read comments [4]Complaint category Other

Hero Motocorp — hero splendor plus servicing problem

 Sorabh Vyas on Aug 25, 2019
श्रीमान मेरी हीरो स्प्लेंडर प्लस आरजे 26 एसवी 3873 मैंने पिछले पांच रोज पहले निवाई हीरो मोटर्स शोरूम पर सर्विस करवाई पहले तो फ्री सर्विस होने की वजह से गाड़ी डेढ़ घंटा बाद दी गई और कुछ बहस हुई लेकिन सबसे महत्वपूर्ण यह है की मेरी बाइक में...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — new bike clutch plates issue

 lokesh wadhwa on Aug 25, 2019
I bought it new hf deluxe on may 2019 from sonipat harayana and didnt drive much but having all time issue with clutch plates, brakes and self start.

My contact number is [protected]

Please consider my request on urgent as company dealer is rejected to listen anything, service place they told me that it will change after u pay 6000 rupees for that part....
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Hero Motocorp — pollution silencer problem white pollution my bike number wb 42 8011 73 bike number bike number after first service

 Rajibul Sekh on Aug 24, 2019
Dear sir
Respect
Sir after 1st service my bike hero hf dulex i3s pollution porblem the are not solution my porblem i am continue notice service centre hero rudra private limited manager and reception and second service notice my bike silencer white pollution problem second service second service notice white pollution silencer there is not solution their problem bike number wb 42at-1173
Contact number[protected]...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — sales related issue

 Debasis Ghorui on Aug 24, 2019
Respected sir/madam,
I'm debasis ghorui from bankura. I purchased hf deluxe on 10th aug. I asked the sales person to tell me the actual price with 1st party insurance, he said 63800/-.
But they provide me 1year 1st party and 4 year 3rd party. Beside this when i reached bankura rto, i saw my documents was wrong. They wrote wrong father name. It was saturday when i bought the bike, sales man gave me a manual bill for this bike. Sir i purchased the bike with full cash payment. So it was not a big problem to buy 1st party insurance. He cheat me. Plese do something. The name of the showroom...
Complaint comments  Read comments [3]Complaint category Car Dealers

Hero Motocorp — service

 durga prasad Yalagada on Aug 24, 2019
I took my new model glamour vehicle for service in a showroom near nh 65 at sangareddy pothireddypalli cross roads, while giving i told the all problems like back brake shoes problem, sound from bike front head, clutch issue, kick rod issue and etc, then they returned my bike again i am getting sound from my bike from front head and from engine and they changed brake shoe with new one but i didn't feel any difference after change, in additional bike engine shutting down suddenly, so i took my bike again and they told me sir mechanics are not available for deep service because the sound may come...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — pleasure vehicle frequent battery failure

 ramesh bathula on Aug 24, 2019
We have purchased a pleasure on 7.6.19 at sri sri automobiles warangal, after 1 month battery failed, got replaced by showroom. On the same day evening again give trouble, they took vehicle and got repaired in 4 days. Then after one month later, now again battery got failed, visited the with the vehicle, they said that they will come n collect the vehicle. Nobody as come as of now.
Please look into issue, why frequent repairs are coming for a showroom vehicle. If it is a defective product, please replace it with another one.
Regards,
Ramesh bathula
Mobile. [protected]
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — glamour bike ki sahi services n hone ke sambandh me

 MD masoom ali on Aug 23, 2019
Mere gadi glamour ki sahi services n hone ke vazah se usme problem aa thi hai maine apna gadi ka 2nd services radha hari hero sipahpur bakhri ahiyapupur muzaffarpur me karwaya tha aur maine gadi ka mobil change karne ka bill bhi pay kiya tha parantu usne mobil change nhi

Kiya jiske karen meri gadi me azib tarah ke awaz aane lage par maine jiska complaint bhi kiya par sare staff chutti me ka chuke the jizke karan woh thik nhi hua aur mujhe next week bulaya gaya par mere gadi ka charge 302 rs tha maine pay kar diya aur mai fir next week complaint lekar pahuncha jisme mujhe 100rs lage...
Complaint comments  Read comments [1]Complaint category Loans

Hero Motocorp — mobil change nhi karne ke sambandh me

 MD masoom ali on Aug 23, 2019
Mera glamour bike jiska no br06bw4112 hai maine hal hi me jiska service radha hari hero agency sipahpur {bakhri} ahiyapupur muzaffarpur me karwaya tha maine gadi 12pm me diya tha aur mujhe woh gadi sham ko 7pm me mila jisme 302 rs ka bill concluded mobil tha aur mobil change nhi kiya gaya maine bill lete samay yeh complaint bhi. Kiya tha kyuki gadi ki awaz sahi nhi thi to mujhe ye bola gaya ki sare staff chutti or chale gye hai dusre din ana mai jab dubara gaya to waha 100rs ka bill bana jisme awaz ki problem thi isme v mai 11pm pahuncha aur mujhe bola gaya aap jaiye sham 6pm aaiyega us samay bhi...
Complaint comments  Read comments [1]Complaint category Loans

Hero Motocorp — free service charge take too much extra money

 Harbanss on Aug 23, 2019
Sir i have hero bike. When i go to the agency for free 2nd service then the agency man take extra money for service... The oil mrp 230 which they use but they take 250 for service.. We all know that mrp price is almost 100 more the real price.. Sir this kukkar motors agency take every customer 250 rupes for free service

So please take action soon
Kukkar motors...
Complaint comments  Read comments [1]Complaint category Internet Services

Hero Motocorp — while my bike first service "rk automobile" servicemen damage my bike and now deny to give service

 pankaj fular on Aug 22, 2019
Hii,
Greetings of the Day!!
I've purchased my new bike from "RK Automobile" Glamour FI and on the 8th of August, there is the first service of my bike. On that day one of the Employee broke the part of my bike of which pictures are attached and when my Father said about this to the general manager they told him that as per our policy if any damage happened while servicing then we are not responsible for it and deny to repair it and after a long argue he said that wait for 3 days Within 3 days I'll tell you what else can be done and when after 3 days my father called him he said to...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge

 Jainender00 on Aug 22, 2019
Sir,
I purchased Maestro edge approx 2 years back
When I insert key in vehicle it shows a symbol of key and I again and again try to insert it when symbol goes it is able to start than I told to manager of Hero Motorcorp service center, Panchkula. They told me please try to start and finaly after 40 50 attempt scooter start and management told me to come for sevice How am I supposed to get this scooter to the the center if doesn't start. Moreover, I have registered this complaint several times during the services, yet they haven't addressed it even though it's an in built function....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — i'm complaining about the problem of front brake of my hero xtreme 200r bike.

 majhiakik on Aug 22, 2019
I have purchased hero xtreme 200r from golden motors, berhampore, west bengal. My registration no is wbaz9844. From the very begining there is a problem regarding front brake. The front brake doesn't work when the road surface becomes barren or rough. The brake becomes totally workless. I have told the technician of the hero service. But the didn't fix the problem even they have less an idea about abs in front brake. They even gave the silly reason for this problem. I am facing too much problem and the worst technician did nothelp me out. The technician even became anger when i told several time...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — delay in repairing accidental vehicle.

 Lara Rajput on Aug 22, 2019
Bike model - hf delux
Vehicle no - rj27 bl 1687
Purchase from - vss, udaipur on april 18
Customer name - ashish kumar singh
Contact no - [protected]

On dated 25/07/2019 my bike got damage during road accident.
And same day accidental bike handover to vss, udaipur for nessesory repairing under insurance.
Vss, udaipur confirm repairing will done within 7-8 working days (Confirm date is 02/08/2019).
But after approx one month still they are not repair the bike and asking wait for more 5-6 days.
Requested please look into this matter...
Complaint comments  Read comments [2]Complaint category Insurance

Hero Motocorp — my bike

 amarjeetsingh royal on Aug 21, 2019
Dear Sir

My Name : Amarjeet Singh
Bike : Super Splender GJ27 CL 9941
Purchase Show Room Name : Keshav Motors
Nikol Ahmedabad
Gujrat
Concern Person Name : Vijay Bhai

I had taken the Hero Super Splendor bike in the last August, the voice was coming from the last wheel from the 2nd day of taking it, for which I also took the bike from Keshav Motor Nikol Ahmedabad Gujrat, then he fixed it and then gave it to him and then after the fixing week. In 10 days the voice used to start again
This routine was still going on, I had the...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hf deluxe complaint about servicing of bike and service of your company staff

 Rao jadhav on Aug 21, 2019
I am servicing of my bike in sehgal autoriders pvt ltd. But it will solved my all issue after his telling. He will not be able to provide good service to the customer. And very bad service of your company. Your engine oil price rs.420 is very high because high quality engine oil is in only rs.320 in market. If i service the bike after servicing it not like to servicing of bike...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

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