Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2296
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2468
down
596

Phone:
Phone:
up
1166
down
291

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2296
Pending
0
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — high charge

 rajsn on May 19, 2018
श्रीमान
मेरी बाइक की 5 वीं सर्विसिंग गणपति ऑटोमोबाइल देवरिया से हुई जिस्की सर्विसिंग करने के बाद मुझ्े 1217/- रुपया की बिल चार्ज कर दीया गया जो कि बिल्कुल भी जायज नही है कृपया कोई उचित कार्रवाई कीजिये.
क्योकि ये फ्री सर्विसिंग थी...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — I am complaint about my hero duet scooty

 Vinod badsar on May 19, 2018
My self vinod kumar from hansi, distt - hisar (Haryana)
I have purchase hero duet scooty from jiya automobile nalwa-125037 district - hisar, my scooty no. Is hr-21l-6594
My scooty lock set is not working since last few days.in order to recover the lock and fan belt many times the hero went to the dealer but he did not heal the right way and i was told that it was ok but my lock was not properly but i went to him repeatedly i got very upset about getting the answer and that dealer abused me with my solution....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — poor service from hero service centers in telangana for my hero passion pro i3s motorcycle

 Johnalwa on May 18, 2018
Hi,

I am Moshe from Karimnagar District part of Telangana State.

Actually I bought Hero Passion Pro i3S motor cycle in 2017 at Bharadwaj Autotech Pvt Ltd. Karimnagar, Telangana, and my bike number is TS 02 EW3296. on that day they promised me for the best service i will get in any Hero service center.

But here is thing is i am giving my motorcycle in Same service center(Bharadwaj Autotech Pvt Ltd. Karimnagar, Telangana, ) every month for service, which is nominally free but still i didn't get good service across the faced issues in my motorcycle.
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — asking for money to repair engine still its 5 years validity

 sunil photography on May 17, 2018
Hello sir, my bike model hero glamour disk self, purchased on june 2013, there was some problem with engine, when i visited service center in hanamkonda, now they are saying no free service for engine but its still 5 years warranty from the date of purchase, they are simply saying that i didnot availed free services with service center. That is why they can not provide free service for engine problem, they dont have record of free services which i given & only have record of paid services which i given for service, i never given my bike outside only with this service center till now,
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service

 aadhinani on May 17, 2018
Dear sir/madam, i bought glamour bike in the month of oct-2017, while going to service of my bike in chitti auto mobiles, nidadavole our staff was not response properly. Actual problem was my bile headlight doom was not clear, i want change my doom, but they were not given correct information. So please check and do the my problem. My mobile no is [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — not good product and service also very bad

 Vinodkumar nalla on May 16, 2018
I am rama krishna, i had purchased hero glamour, sold on[protected] and just one servicing done[protected] that's the problem was not rectify. I have faced serious issues which i would like to highlight.
1. The gare box not working properly. 2. Engine not starting early morning.
3. Slow pickuping.
4. Stand by mode engine automatically off.

Please take the action sir.
Other wise i am going to next process

Thank you sir

My details
Y ramakrishna
[protected]
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge first model

 Bibin Sasidharan on May 16, 2018
I have brought hero maestro edge when it launched. From the beginning onwards it shows complaint. First sounds from engine, second fuse continuously going, now starting problem, each time i approached dealers for service, they couldn't find out problems. Now i'm going to approach court for get my money back. Before that if you possible take this back and give my money back...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — product defect and poor service

 Jaydeep B Bosmiya on May 15, 2018
Dear sir,
I have purchase maestro edge not more than month. There is a petrol leakage problem, i have submitted twice to service center shree rang, ajwa road, vadodara. I am unsatisfied with service they provide very poor service. Still my problem is not solved. I humbly request u to do needful. And develop a monitoring system of service centre....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp

 Yadu Oraon on May 15, 2018
मैं heroका passion pro motorcycle दिनांक 18/05/17को shree ketan enterprises, new road phusro, p. O. Phusro bazaar, bokaro, jharkhand से खरीदा था जिसका invoice no.-ske/17-18/135 dt. 18/05/2017 है एवं मोटरसाइकिल का eng. No. Ha10achhe04789 है। जब मैं 5th सर्विसिंग के लिये नजदीकी डीलर s. K. Automobiles, gomia, jharkhand, गया तो उसने polution pipe लगाने के एवज में मुझसे 143/-रुपये ले...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding insurance claim

 ankitraj007 on May 15, 2018
I am using hero zmr bike which i have taken from the godda showroom my bike is damage in accident. This is the 20 th times i am going to the showroom for claiming my insurance but no body care about it insurance claim officer (Birbal). Always says come back after 4 days we don't have mechanic wright know this process is repeated 14 times. Till now i didn't get any help....
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp — super splendor 125cc bike engine sound problem and gear system.

 Adv.sandeep kumar on May 15, 2018
I am complaining about my super splender 125 cc bike i purched this april month from nirmal motor karnal (Haryana) the problem is engine sound and gear system i checked twice time but dealer response is very bad and no action taken kindly solved my problem otherwise i do legal action i did complaint in hero customer care they sent me request no. (
Dear customer your request id is[protected]. Concerned person would be in touch with you in 48 hrs. We assure you of our best services.) but no action taken plz solved my problem
Thanku....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — engine problem

 Viru Mahaur on May 16, 2018
Engine makes heavy sound when we driving more than 59 km than engine parts makes so heavy sound which is abnormal. So please change & give me new bike i purchase the bike in february 2018. This bike have so many problem. Some times self is not work. Large amount of fuel burns just few kilometres. Mileage is also bad. When we purchase the bike dealer say that it's give 74 km/ ltr mileage but it's too low mileage just 40 km/ ltr or too low . It is worst bike...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — denial of repairs and low exchange value

 Pritam Chaudhuri on May 13, 2018
My bike bearing the registration number wb 40x 9266 bought in the year 2013. Recently i faced a problem with the electronic fuel injection of my bike. When i visited the showroom, they denied service and said "this cannot be fixed anyway, there are many customers with the same problem and the company also does not have any solution to the problem". I wanted to know that if there is so much problem why does the company not stop production?
They on the other hand asked me to get my bike exchanged for a new one and the exchange price was estimated to be inr 25, 000. A normal glamour of the same...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complaints about service, misbehave. mischieves & deceives.

 YATISH CHOPRA on May 12, 2018
At udaipur at manama automobiles, main road, hiran magri, sector -5, udaipur - 313002. Today, i serviced my motor cycle rj27ss5796 bill & photographs are enclosing herewith. Dealer proprietor & his staff not only done service as per my complaints mentioned in job card while some issues are as follows :-
1. Not done self start system,
2. My vehicle was damaged from tank side,
3. Oil not changed while charged in bill,
4. Rear brake not properly working while charged in bill.

Please enquire the matter thoroughly and take proper action against them also...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — price and finance cheating

 jhamudit on May 12, 2018
Dear sir\mam

I have purchased bike passion pro from auto needs india pvt ltd new kondli delhi 110096. Sales executive executive tell me on road price is rs.61189. I have paid rs.20000 and rest amount financed by hero fine corp. I have received bill for my bike rs.59674. And my loan amount is rs 46189. Total of bike is 20000+46189=66189. Finenenace executive asked me my loan amount is rs.41000. But to day when i was called to hero fine corp customer care then he confirm me loan amount is 46189. Pls take action about this fraud.

Regards
Mudit kumar jha
[protected]...
Complaint comments  Read comments Complaint category Loans

Hero Motocorp — defect in engine

 Mahi_9041 on May 12, 2018
Dear sir.. I'm purchased super splender 125 bike recently on 2nd may '2018 from "lahoria motors" "tanakpur road" amoun khatima uk 262308 contact#[protected].
There is some leakage problem in engine along with some cracking sound. I'm facing this problem from the very first day. I tried to contact with service centre and they suggested me to get first service done, but the problm didnt solved. Till now i have covered 700km and problem is increasing day by day. I'm little worried. So kindly show your concern toward this problem i will be thankful to you...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp

 Thakara ram on May 12, 2018
मेरी अर्ज इस प्रकार है कि मैंने जनवरी 2017 में सिद्धिविनायक हीरो एजेंसी सिणधरी से आई स्मार्ट 110 सीसी बाइक खरीदी थी जिसमें कंपनी की तरफ से 5 साल वारंटी है तथा बाइक लेने के कुछ दिन ही बात उसकी टाइमिंग चैन की आवाज आने लग गई तथा इंजन से ऑइल उठाने...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — i have discovered that the bike do not start (having a starting trouble).

 Shervin Joseph on May 11, 2018
Florance joseph
On 5th may, 2018. I bought an hero maestro edge. I have discovered that the bike do not start (Having a starting trouble).
The consumer rights act makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.
As you are in breach of contract, i am entitled to have the hero maestro edge to be replacedand i would request that you confirm you will do this within the 7 days from the date of this letter.
I also require you to confirm whether you will arrange for the hero maestro edge to be collected or will...
Complaint comments  Read comments Complaint category Car Dealers

Hero Motocorp — hero hf deluxe self alloy

 Irshad08 on May 10, 2018
Dear Sir,

i have a purchase hero hf deluxe self alloy on 4 may 2018 from Hardik Motore, Address: 11, 10, New Sanganer Rd, Goverdhan Colony, Shiva Colony, Sodala, Jaipur, Rajasthan 302019 ag inv. no. 198. but he made insurence with old exshowroom price and hardik motors sales man charge me extra amount 54253/- while this bike on road price of 53297/-(46900(ex-show)+4384(RTO)+(1713 Insurence)+300 No. plate)

Regards

Irshad Ali
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — unwanted parts added to the bill of free service without asking

 Sundrani on May 9, 2018
Today(9/05/18) i had given my hero maestro edge for servicing and i told the supervisor who was making the job card for my vehicle that nothing is to be changed and if there will be some need they should call on my number for further process but they called me only for asking to put a part that costed Rs.75 and when i went to take my vehicle delivery they handed me with a bill of Rs.465 when i asked then about the excess amount they told me that they new added the parts which were not working or were not fitting into the vehicle but the point is they didn't asked me about the rest 4 parts extra...
Complaint comments  Read comments Complaint category Unauthorized charges

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