Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2598
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2923
down
697

Phone:
Phone:
up
1418
down
363

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2598
Pending
0
Resolved
47
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (413)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — regarding service

 Bhuvaneshwar shah on Oct 29, 2018
Hi am mamta devi maine first service hero auto needs se karwaya tha jo gurgaon me hai mujhe ye jaanna hai ki aap sab servicing me bike wash nahi karte ho kya maine jab 1st service karwai thi tab bhi unhone bike wash nahi kia and today also they do not wash the bike also aur ye 2nd service me bhi bike wash karke nahi dete
And plz aap log coustomer service acche see de kyuki hame free me bike nahi lia hai hamne paid kia hai...
Complaint comments  Read comments Complaint category Products & Services

Hero Motocorp — unable to pay emi-wants to cancel booking maestro-vehicle not delivered

 shalusomu on Oct 27, 2018
Am sulata paul booked a hero mastero on 16.10.2018 having eng no jf33abj4f03399 and chassis no - mbljfw014j4f03459

Being a employee from gi insurance industy i done insurance from own and submitted to dealer.

Vehicle registration till not done as required documents with me.

Paid cash 31000 (Approx.) as down payment, and rest amount rs.40000 going under loan - shriram city union finance ltd

Now due to my son (3 yrs) school admit time came, i will not be able to pay the rest emi due to financial problem.

I wanted to cancel...
Complaint comments  Read comments [2]Complaint category Car Dealers

Hero Motocorp — refund the amount

 Daanish02 on Oct 27, 2018
I was reach m/s. Bharat motors
Near state bank of india, kalagarh road, dhampur, uttar pradesh - 246746 to change speedometer sensor. Sensor was under warranty but they said to pay sensor charge. I pay and then senior officer said that sensor is under warranty and your paid amount will be refund on next service and give a paper note regarding refund amount. After 3 days, i receive a call from service center and he said that your sensor is not under warranty and paid amount will not refund.
Now my problem is, why they don't declare that sensor is not under warranty when i was present...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — I am complaining about the millagae and miss problem and starting

 Mohammed Farmaan on Oct 26, 2018
I am purchase passion pro vehicle from hero authorised dealer and given to the services to souganiya hero bahadurpura i said millage problem and missing problem fromvehical and pickup low but i complain from 1st services they are not make satiesfied from his service and i am not happy with hero service bcoz they are not diagnose my problem i am facing lot of problems from the vehicle...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service

 gurdarshan sing on Oct 26, 2018
Dear sir
i am got surya auto mobile sgnr 335001
i give a bike for service n my engine do open what i do n
plz take action
n rply plz
srvice is so bad sir
frst u take action
u not take then i take action in comsumer cout
i am not a rich men
i am poor man
rich men hota toh wha burn kr deta bike ko now u telll in 24 hrs
oh sir thanx so much...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service

 monte dubey on Oct 25, 2018
मेरी गाड़ी CBZ Xtreme MP32ME0495 सर्विसिंग के लिए लेकर आया जिसमे मेरी गाड़ी में..
1. मीटर वायर चेक करना।
2. चैन इसपॉकेट बदलना।
3. ब्रेक शु बदलना।
4. डिस्क ब्रेक पैड बदलना।
5. ब्रेक लीवर ईस्प्रिंग बदलना।
6. ओर पूरी गाड़ी चेक करना।
उक्त '6' कार्य...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — sub : vehicle servicing ap 31 am 1204 cd deluxe.

 mukkala on Oct 24, 2018
From :
Ananda rao mukkala
# 46 – 2 – 45, kummari bazaar,
Gunadala, vijayawada – 520 004.

To,
The managing director,
M/s dasarath motors,
Vijayawada – 520 008.

Dear sir,
Sub : vehicle servicing – ap 31 am 1204 – cd deluxe.

It deeply pains me to pen this letter. I have been availing your services for the past few years. I don’t certify your services as exceptionally good, all i can say is that it is just mediocre. This conclusion has been arrived at by my own experience. This has raised...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — I'm complain about service center

 Santudeba1 on Oct 24, 2018
Hi i am santu das.
I purchased super splendor-brd from quick auto add:- jadurberia (Panpur more) uluberia howrah pin - 711316, state name: west bengal, code : 19, e-mail: quickauto@rediffmail.com.
When i go there for service they don't give me good service. They don't clean the bike. It is my 3rd time experience. They have no knowledge about oil controlling function. Please do something about it....
Complaint comments  Read comments [1]Complaint category Car Service Centers

Hero Motocorp — service and maintenance

 Deepu pal on Oct 24, 2018
Hello sir iam deepu from kanpur. I have 5 servicing complete but my scuty bed work. Not good mailaz and not good run. Plz i request u slove my problem.   replace all...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — speedometer, kilometer counting stopped in two months time

 Anil Sooranad on Oct 23, 2018
I bought a mastero edge from your dealer in charummood, alappuzha, kerala around two months back. The vehicle covered only 1400 k m so far. Suddenly its speed meter system completely failed. When i contact the dealer they are saying i should pay for the cable. This is completely unacceptable as this is the vehicles manufacturing problem

Please attend the complaint and sort it out as early as possible

Name: anikuttan s. Kurup
Phone: [protected]
Dealer lanza motors, charummood, alappuzha, kerala...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — not provided proper facility at the time of free servicing

 Mahesh Sonar on Oct 23, 2018
Sir when i go for my 2nd free servicing at hero centre (Vimalnath showroom, shirpur) they properly check my bike passion xpro but they didn't washing my bike and also not coated but i paid coating charges also so why i cannot receive proper servicing.
Why hero main centre office not give him instructions to solve all problems of consumers properly.
Waiting for positive reply if not positive reply come in future i will not purchase hero bike.
Thanks,
Mahesh sonar...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — faulty engine.

 shivam.choubey1989@outlook.com on Oct 22, 2018
Dear team,

I want to inform you that i've purchase a duet mp15my2750 in 12 feb 2018 and im regularly facing engine start problem i didn't use kick today when engine automatically off while running any after many attempts of self start i tried to kick start but kick not working its didn't reverse yet i've complaint many time for that we are facing engine starting issue but no one resolve that you are sold me your scrabe for me if it's issue not to be resolve asap then i'll complain in consumer forum.

With regards
Shivam choubey
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motor — product not available

 subodh khantwal on Oct 22, 2018
I have given my bike hero (Xtreme up16aq3878) on 19th sep 2018 for servicing due to my accident and also taking the insurance claim for (Rim change) the same they told me that it will take 15-20days to get repair and will hand over you the earliest possible, he told me that bake part is not available which they are arranging for that also they told me that they will arrange it in last 2week and you can collect the vehicle on 19oct but till date no available any materials. But hero bike use it is my mistake....
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Hero Motocorp — service related issue

 saurabh suman12 on Oct 18, 2018
I bought a hero i-Smart bike in Apr 2018 having Registration No. DL11SV6866 from Metero Motors Narela and my free service are over . After this i was facing issues like sound from engine, jerk of handle and some more faults. I visited service center on 14/10/2018, but Mr. Sanjeev in service center refused to accept my bike saying that they have a lots of service request on weekend and asked me to leave bike on working day. On Monday i.e 15/10/2018 i sent someone with my bike but they kept my bike for whole day and just only serviced my bike and produced a bill of Rs 1200 Rs which includes some part...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complain about insurance dept. hero moto corp

 Vikrant Berwal on Oct 17, 2018
R/s sir
I had bought new maestro edge from chaudhary automiles hisar on 26 may 2018. But recently my scooter met with an accident and got damaged. I am unable to visit dealership bcz i am out of station. I send my brother to dealership for repairing my scooter in insurance, but they refused to do so. I am facing much problem. I sent my brother with full docs such as rc insurance my id proof photo etc. Plz help to resolve. Customer name. Vikrant berwal. Mob [protected]. Email - vikrantberwal7@gmail.com registration no. Hr21m5620...
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp — bike service

 Raj singh Bobby on Oct 16, 2018
I have done my first service it had not done in front of me and the service provider didn't do it better they didn't fill the engine oil in the engine and now the engine oil box is empty today i checked it then i knew that it has no engine oil and now my engine is now getting very hot is this the way of working hero motors i am happy with the service of hero motors i am requesting to hero motors don't make fool their customers ok i want to engine oil fine
My bike is getting hot and hot very much...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — miss behave and slade language used by hero showroom owner while discuss about my maestro edge scotty starting and battery damaged problems

 dugula on Oct 16, 2018
My self debasish martha and subhasish martha is my big brother brought a hero maestro edge scotty having rc no-od33p1810 from sai automobiles, main road, jankia, dist-khirdha, stae-odisha.
After buying this scotty the battery is down and scooty is not starting for getting solution i am going to this service center and checked up and service provide said that the battery is fully dead and need to be changed, when i ask to change the battery the showroom owner told that the battery couldn't change in his showroom and he can't provide service for changing the battery and instruction to me go...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bad servicing of vehicle at company owned service centre.

 85gupta on Oct 16, 2018
I hade kept on servicing my glamour bike at swami motors govind nagar kanpur but they were just doing the fomalities in the name of service. my bike battery was low at the time of last service but i had noted following complain with them:-
1.self start problem
2.petrol do not pass on reserve menu.
3.break problem
4.mileage problem
this is feed back of customer who are servicing at service center owned by company. 5 year warranty is claimed when servicing is done at company service centre.
'Kyo karaye? jab vehicle is service na sahi ho oil ke paise bhi lo...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero splendor service related complaint

 sachin padhiyar on Oct 16, 2018
Dear sir,

I m pechase hero spelndor before 2 month and i have face many problem in my bike i submit bike in shiv automobile gujrat palanpurand he say this is repair in chargable basis my bike is under warranty so why i m pay for this and he say bettery problem is not repair or replace this service centre go to betery compny dealer tyre problem in my bike so he say go to tyre compny dealer so nothing is repairable in service centre so why i parchase my bike in ypur showroom so please solve my complain soon as possible my job card number is (31). Bike number is gj 08 7642.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — front headlight bulb plus fuel meter

 vidit22 on Oct 16, 2018
On[protected] i went to hero showroom situated at sector 63 noida named dhansri hero for service of my scooter maestro edge where i submitted the complaint for my headlight working problem they asked to replace with new bulb stating that bulb is not working with the charge of rs 140/- plus labour charge extra. Since yesterday bulb is not working again i am sure that they have not replaced the new bulb they must have replaced with used bulb. Within one month it is again not working also the same time they broke set system in which bulb is fitted & asked me rs 600/- to replace with new which i refused...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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