Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2106
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2178
down
524

Phone:
Phone:
up
999
down
254

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2106
Pending
0
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (312)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — worst customer service

 jjayaprakash on Feb 19, 2018
Dear sir/madam,
My self jayaprakash from namakkal. I purchased hero pleasure scooty with rms hero show room at namakkal on 24/01/2018. I asked for gray colour scooty. But they offered me white colour scooty with their confirmation of change into gary colour with in a week time. But still (19/02/18) i couldn't get my choice. When ever i call that show room manager, he ll ask for further time with improper reply. I m very very disappointed with service and reply from the representatives of the hero motors. My love with the hero motors totally spoiled with this experience. So do the needful....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — service complaint

 KAVITHA on Feb 19, 2018
I had given a complaint on 8/2/2018 but till date the issue remains unresolved my vehicllo no is ka 55 l 6420 my mobile numer is [protected] after the complaint was given three days they kept the vehicle and returned as it withoud doing anything inspite of repeated request they are not attending to it an it is their fault kindly look into this matter and do the needful...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — spare parts available from past 6 months

 Sagarmahtolia on Feb 19, 2018
From past 6 months i have ordered wind screen and indicators of hero glamour but none of them has came even nobody can tell me the expected date of coming. Today i have ordered it again and i am sure that after 6 month the condition will be the same as today.
Now the second thing is that last 2 services are done without washing because both times pump was not ok.
Hats off to service of such a big named company....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — flap cowling of cbz xtreme first model-2007

 Rajesh Luthra on Feb 19, 2018
I, rajesh luthra, contact no.[protected],
E mail : rajeshluthra2511@gmail.com want flap cowling (Head light-visor) of cbz xtreme first model-2007. I tried several dealers in delhi but i am not able to get it. I am residing in west delhi.
I request you to kindly arrange this product from any dealer or pl;ease cvonfirm the availability with any of your dealer in west delhi.
Please feel free to call or email at above mentioned details.
Thanks....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — poor response to a sensitive problem

 Jayant Kumar Nath on Feb 17, 2018
Sir,
I have purchased a new hero maestro edge (As01dp3068) from pibco enterprises pvt ltd. G. S. Road, christianbasti, guwahati on[protected]. The vehicle is delivered to me on 30th jan, 2018. After driving for 12-13 days i noticed some oil leakage from the vehicle. I dont know what exactly the oil is. It may be petrol or engine oil. So i visited the service centre of pibco enterprises pvt ltd on 17th feb, 2018. But the service centre showed me unwillingness to inspect my vehicle and advised me to do nothing because they assume that the oil leakage is a petrol leak due to overflow. They...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — tube faulty

 Sonu Sh on Feb 17, 2018
Dear sir,

I purchase splendor plus bike in muzaffarnagar bala g auto agency (Rampur tiraha) 31/01/2018 after 3 days back tyre tube & front tyre tube leak on vallbody. I complaint the agency in this issue. Mr. Ankit says company not take action in this issue. You can change both tube in market. Company is not responsible.
Please solve my problem.
Thanks
Aayush...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service

 Sunil maan on Feb 17, 2018
Dear team,
I as a customer believe in you. But had a difficult time after a service of my bike. It was my 4 free service at surya autocorp situated at vki jaipur. I don't know how they have serviced my bike that even a test after service failed which is of pollution control at their services center itself. Even my engine making different sound and my bike gets off in between....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro battery change by workshop during servicing

 mintoo1979 on Feb 16, 2018
My hero maestro reg. Number c. G.04 le 6567 was paid serviced on[protected] at chhattiasgarh agency near anupamgarden raipur chhattisgarh. I paid 589/- for servicing, general check up & oil change. But in next day my vehicle's battery discharged. I went to out side machenic who checked the battery that was changed & installed a hero pleasure battery. So i have to buy a new battery from open market....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — second complaint for the bike paper issue

 Lalitbajpai on Feb 16, 2018
Hero motocorp — not providing bike paper

1 review
La lalitbajpai on feb 9, 2018
Submit a complaint
R. S. Hero 81/d1, kanpur road singer nagar alambagh lucknow uttar pradesh226005
Sir want to submit a complaint. Against r. S. Hero agency tht i purchase a bike before 2months tht bike nmbr is (Up 32 jm 6514) after bike purchasing is not giving me bike registration paper and insurance papers frm last month. Nd he is telling me tht if u want paper then u pay rupees= 800.00
Nd they telling tht reason for rs 800.00tht is charge for late fees r. T. O....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — all my warranty records are up to date still i am debarred from getting claim under extended warranty

 Ankur Raghuveer Singh Yadav on Feb 16, 2018
Hello sir/mam,
I ankur yadav part of hero family possess a splendor pro registered under the name corporate warranties india pvt. Ltd. Past working partner of hero extended warranty programme.
Issue is that i serviced my vehicle under extended warranty programme on 10 nov 2017 and got a claim of rs 5000 approx from atmaram hero agra but after certain day my vehicle again start creating trouble and i brought for next service under warranty to venus automobile firozabad they are denying to provide claim under warranty and rejected my case on obligation of improper service history which...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — service

 Sapient Sushant Asha on Feb 16, 2018
I am working in a bank and using hero bike since 10 years. I am from purnea nd here one hero dealer usha hero. But service and service manger are all useless fellow. No one care for customer. Today i took permission from my branch head for bike service in usha motors. A single executive or staff not attend for wat we came for. I request to one staff to comlete formalities. But very negetive reply i received. I came back to my office and give my bike to another service center other then hero. Plz improve ur service in purnea.

Sushant
Br11aa 5871
Jh02z 7982
Mob...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge zx

 Kaush20 on Feb 16, 2018
Hi mr. Munjal sir. I don't know if this might work but i still thought of reaching out to you.

I booked a hero maestro edge from navdeep motors, ulhasnagar, maharashtra on september 30th, 2017 and got the delivery on october 17th, 2017. However while taking the delivery there was a problem with the self start to which the dealer said it will work once the battery gets charged after riding the bike for some time. Although it started working, the scooter refused to start every alternate day. Whenever i reach out to the dealer, he has the same answer "you need to use the bike everyday...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — worst service and irrespective response to the customer from gem motors ramanathapuram coimbatore

 Balaji Sri vishnu on Feb 15, 2018
I left my hero karizma for accidental repair in gem motors ramanathapuram coimbatore. On nov 2017 but still now there is no single response from dealer side. If we call for an status update there is no proper response and speaking in irritating way. Mr. Subash the manager of that service centre is treating us in very bad manner. If we ask any quires his response is that i'm not responsible to answer you. If he is not responsible for that then he is sitting in that post. And up to now they did not explained that wat are the parts that to be changed in my vehicle
And by today evening i called...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — not starting

 Kuldip Maity on Feb 15, 2018
I have purchased new hero passion pro from Howrah but from very first day it has the issue. It stops while riding and from two weeks it is not getting start, I tried half an hour but no result. I visited the service center last week and they adjust the tuning but still now I am facing some issue, I tried calling the number of CUSTOMER CARE but it is wrong, please contact me at my number [protected]. It seems that it is defective one and if you can please fix the issue or replace it. I don't want this ###. Please contact me ASAP....
Complaint comments  Read comments Complaint category Car Dealers

Heromotocorp — they already taken my scooter from last 25 days till it is not repaired

 saurabhsharma8201 on Feb 15, 2018
Sir/ma'am
I purchase this scooter around 10 months ago it getting me in problem from starting as 2 3 times i already taken to hero service center (Okhla phase-2 new delhi) but last time around 25 days ago i give scooter to them but till now[protected] i didn't get it back whenever i try to contact any of them they didn't reply in well manner to like they are not afraid of anyone and always saying you will get it back 1 or 2 days but after that they again say 1 or 2 days
So please its my request to you to take action against them as they would be well manner with every customer next...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike registration issue

 ANSUMAN NAYAK on Feb 15, 2018
My name is Ansuman Nayak (mob-[protected]).I have purchase a new scooters for my wife monalisha Nayek at Mondal auto mobile dealers in two wheeler at bhojerhat, ps-k.l.c south 24 pgs, pin-700135 kolkata, mob-[protected] on date 13.12.2017 but still now 2 month ago my bike registration haven't complete and also no update from showroom.If i call the showroom manager he regret me and not give any update to me.kindly help me....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge

 jain4u2004 on Feb 15, 2018
I own a maestro edge (Dl13s1904) and have done follow-up servicing only in authorized hero service centers in delhi. Today 15-2-18 it's unfortunate to state that, i'm thoroughly dissatisfied with the service which is being provided by himgiri hero service centers jhilmil indl. Area, delhi

Each time when i give my vehicle for service, they just used to wash the vehicle and give it back to me. This time they did not wash properly and polishing is done with waste rugs. They dont have even fine cotton cloths for apply polish the scooty....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero splendor ismart 110

 CHINMAYA JOSHI on Feb 15, 2018
Dear management,

I purchased by hero splendour ismart 110 on 16th of november from hero dealership automiles in malad, mumbai.

From the beginning itself there was a light noise which was negligible so i couldn't hear but till the time came of the first service, the noise became prominence. When i gave for my first service at the dealership, they couldn't fix it as they said they didn't have any part. So i was advised to drive the bike with engine noise and smoke until they get the right part.
I kept on waiting, and calling following up for the part
After...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — very worst dealer service - forgery taken place

 cobra raj on Feb 15, 2018
My name is v. Rajkumar & contact number is [protected]

I have purchased passion pro i3s new vehicle from jayaam motors, sulur, coimabtore in tamilnadu, in whcih i have paid the initial payment of rs. 18820/- from me and informed me that bank loan amount will be rs. 48000/-,

As the vehicle price is rs. 63, 820/- (Including documentation charges rs. 2500/-)

After taken a loan from indusind bank i have revceived the loan details from bank as the loan amount is rs. 48300/- from 18 month with 75.38% ltv. I have already paid the documentation charges for rs....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service and showroom

 shalini katiyar on Feb 15, 2018
I am highly dissatisfied with this particular agency (Pratibha motors). I purchased maestro 5 months back and i am facing so many problems. When i gave bike for 1st free service they were charging for everything even for small indicator buzzer. On many occasions bike key does not work (Which some time very embarrassing specially on signals). I have only one vehicle in my home, which i gave for servicing and after 1 day when i called them to take my bike they told me that they already released that bike and now showroom is closed, so next day i reached early there to check my vehicle. I found my...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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