Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
India - 110057

Customer Care Phone Numbers and Contacts



+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (280)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — service

 Sumittr26 on Dec 2, 2017
I own a hero glamour (Uk 07 af 5093). I got shifted to varanasi and first time visited to bb automobiles varanasi for getting the servicing of my bike. They took my bike around 11 am on 02/12/17 and told me to come around 3 pm to take back the bike. I reached the service center at 4 pm (1 hr. After the promise time) but by that time they didn't even started the work of servicing though they promised to give it back at 3 pm. When i asked about the issue they were speechless. This type of unprofessional behaviour is intolerable in any circumstances. I urge you people to take necessary actions asap....
Complaint comments  Read comments [1]Complaint category Utility Services

Hero Motocorp — engine not informing time to time services

 Ajimsha Sha N on Dec 2, 2017
I buye karizma zmr 2013 only running 11000 km meters proper servicing, that tym complaint fuel injection pump, yesterday maine engin parts also prblm, they (Dealer prem motors adoor) are servicing and informed complaints very badly) so i need your support plz rply me
My contact number is [protected]
And prem hero adoor dealer can't informed anything...
Complaint comments  Read comments Complaint category Banks

Hero Motocorp — change my bike properly

 the Horne please on Dec 2, 2017
Dear sir,

1. Name of the company :ramdev hero automobiles (Authrosied of mahalaxami motor company churu rajasthan)
2. Model:hero hf delux
3. Chassis no: mblhar05xh4e00638
4. Rc no.: rj 10 sk 7103
5. Dealer/service center name and address: ramdev hero automobiles, rajgarh road, sidhmukh, churu rajasthan
6. Date of purchase :[protected]
7. Problem details: i purchase bike before 5 months. And he is facing problem oil and shocker related. Salf start is not work properly.
And oil droped in engien and the dealer is not providing...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge hmasadrvccr

 mailpksharma on Dec 2, 2017
We purchased this scooter on 19/10/2015 contact id[protected]scon[protected]. This scooter lock set is out of order during the madguard change at your vihan motors, muzaffarnagar, up.20 days before. We lodged several complaints and calls to repair lock set. But these people are not listening. This scooter is standstill because all the functions are based on this lock. I request kindly help us at the earliest because my daughter using for her tuition in early morning.
Dr pradeep sharma,
C/o pramod kumar sharma,
343, muzaffarnagar, up 251001,
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding insurance claim

 pulak singh on Dec 2, 2017
I am ajay kumar singh of hero motors valuable customer. I want to claim my scooty as insurance policy. But my hero dealer (Radha hari hero. Muzaffarpur bihar 842002) was not responding always take me date and when i go to workshop they were always said product is not available. Around 3 months i will face these problems. Can u tell me is this your service to customer, what a shame things done you guyz to the customer.
I want you to take action regarding mentioned dealer and resolve my problems as soon as possible....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — cheated with year of manufacture

 Ajmalfirdouse on Dec 2, 2017
I have purchased a hero achiever on jan 15 from vega motors (Sub dealer of diya motors). Unfortunately my bike shows lot of complaints and informed the showroom. They repaired my bike and returned. But day by day complaints repeats and increases. Mileage-38-40kms (For 100rs) only. I feel my car is better than achiever. So the bike parked safely in my car shed. But i have a strong doubt about my bike is old. Checked carefully and verified it. Yes!!! This is an old bike. Year of manufacture is 2014 on rc book and 2013 on insuarance policy. Checked with vin number too. That shows bike manufactured...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — leakage of engine oil

 Ashvani Srivastava on Dec 1, 2017
Dear sir / mam,

This is ashvani kr. Srivastava. I purchased hero glamour bike from g. S. Auto mobiles rajatalab varanasi on 29/09/2017. My problem is while i purchased bike after 10 days i found oil leakage from my bike engine & abnormal sound comes in by bike. When i complained to my agency the repair my bike and hand over to me but still i found the same problem. I gave my bike three times for repair but the problem remain same.

I am frustrated but the agency can't help me.

Please change my bike engine otherwise suggest me what i do.

Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — two wheeler renewal insurance policy.

 Rajendar Namani on Nov 30, 2017
I completed the process of online renewal of my two wheeler policy.

Payment was successfully done. I have transaction id also.

After compleion of online transaction, while downloading of policy pdf file,

It throws server error.

Could you please send the policy receipt to my mail id.

Following are my details.

Rajendar namani
Hero glamour drum/self
Engine no: ja06efcgc21427
Chasis no: mblja06eucgc19559
Transaction id:heroil[protected]
Mail id: rajendar. Naman@gmauil.com
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp

 Dhyansingh Rajput on Nov 30, 2017
गाड़ी नाइट में खड़ी रहने पर सुबह-सुबह स्टार्टिंग प्रॉब्लम बहुत ज्यादा है एवं धूप में 24 घंटे खड़े रहने पर भी गाड़ी स्टार्ट नहीं होती है कई बार जॉब कार्ड बनवाकर चेक करवाएं लेकिन गाड़ी की प्रॉब्लम नहीं जा रही है इसलिए कंप्लेंट डाल रहा...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — sir

 Shiv kumar khandelwal on Nov 29, 2017
I purchased maestro edge in june 17 & i service it regularly in your center m/s atma ram automobiles, agra but has a problem in metre, oils are coming in plug but no one solve it, only wash & polish it. I approach mr. Praveen sharma (Service cell manager) but each time the manager told parts not available & next time i solve it. Now 6 th service has been done recently but the issue as it is. No one heard there. Please look into the matter because it is the prestige of a co. (Heromoto corp)
Shiv kumar khandelwal
Mob. [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — fake hero workshop

 ovase7865 on Nov 29, 2017
Dear sir,
I bought a bike super splender and i have 5-6 free services.
I visited your workshop (City motors) nawab bazar srinagar jammu and kashmir and they demand me money
Please tell me if i have free 5-6 services then why should i pay the money.
And they broke the original speedometer part and told me to pay for that. Why should i pay for that if the part was broken by hero mechanic.

3 months back i visited there for free service and they told me to pay for service and they don't check the bikes properly....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — customer service

 chiranjitind on Nov 29, 2017
Respected sir,
Im chiranjit ghosh i have perches hero fi 3 years before from hero authorised seller (National automobiles), location chakdaha nadia (West bengal).
After perches this bike i have maintain all procedure to get blue-book,
But unfortunately they have lost my some paper to submit local vehicles office.
This is the resin still i don't get my blue-book, i have visited there many time for
My blue-book but every time they say they are trying. Past 3 year always i get same answer. Now i'm fed-up. Please help me to get my blue-book....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero hunk 2016 failure

 Mohanasundaram Santhosh on Nov 29, 2017
I bought your hunk 2016 and suffering from performance and mileage problems from the start and now i have been told that the bike is a failure and after every 1000 km i have to loosen the value because it is an problem in your model so am going to file a case on you guys from delivering a failure and still you have not rectified the problem yet to a solutions that your customers can trust on you guys. By santhosh ([protected])....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — performance and service issue with maestro edge

 Santhosh kumar motupalli on Nov 28, 2017
Hi, i have purchased hero maestro edge in september 2017. From the day one am facing multiple issues with battery, petrol leakage, air lock, and starting issues. I have contacted service center for battery issue they have asked us to visit exide battery godown to replace the same, after that i have visited due to issue with petrol leakage from the vehicle then they have replaced pipe and charged 120/- for that but still it was not resolved again i have visited with the same issue again they changed the pipe and again they charged 120/- and it became repeated issue and it is not getting resolving...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service could not be done properly

 Sanjaykumar Rathod on Nov 28, 2017
Dear sir i'm from karnataka vijayapur bike no ka28ep5840 5 month old bike i was done my 2nd service on 27/09/17 km-3199 that time bike was shows problem in starter (When bikes in run automatic starter run and sound continue) and engine sounding different and getting hot early when i show it in service they made dirty service. Now i'm a also getting same problem today i'm giving 28/11/17 3rd service...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — overcharged

 Biraj R n guha road on Nov 27, 2017
Dear vinline engineering narayantala baguiati vip road kolkata 700059
Authorised dealer: hero motocrop,
My vehicle reg no. Wb 24 ad 1337 servicing date 27 november 2017, invoice no - 10461ck17v15901. I need to be only repair for major faults on my bike and i dont want regular service told your service person before issued job card but its charged when i pay bill.
Please look at this matter as soon as possible....
Complaint comments  Read comments [3]Complaint category Car Service Centers

Hero Motocorp — bike engine problem

 Dileshwar sao on Nov 27, 2017
I am dileshwar from raigarh cg i am buying a new glamour bike from 6 month ago my bike is never fast starting in hot and bike have speed driving in not running regular bike is stoped in seep running. My bike have engine problem but here show room are never available solution and than bike have warrenty. So i kindly request give me solution for my bike engine problem....
Complaint comments  Read comments [1]Complaint category Telecommunications

Hero Motocorp — about good life card

 amresh srivastava on Nov 26, 2017
Up barabanki agency par good life card ke bare me jankari karne jane par counter ki lady attendant dvara bahut hi roudly bat ki jati hai. Puri jankari na dena uthkar chale jana chillana. Mere sath 4. 5. Bar aisa hua hai. Manager se sikayat par koi bhi action nahi. Dekhiye nahi to douran me sikayat darj karata hu... Your clint amresh kumar srivastava, barabanki. [protected]....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — worst servicing and low mileage

 Ashu Sagar on Nov 25, 2017
I bought hero passion pro i3s on 11.04.2017and i have done follow-up servicing only in authorized hero service centers in jaitpur, delhi 44. It's unfortunate to state that, i'm thoroughly dissatisfied with the service which is being provided by most of the hero service centers.

Each time when i give my vehicle for service, they just used to wash the vehicle and give it back to methis is the service patliputra auto has provided me. After that the condition has worsen. Still my bike average is 40-42km/litr. And now i am facing lots of problems :
1. The engine is sounding extra...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — starting problem in new maestro edge

 Balveer Choudhary on Nov 24, 2017
I purchased new maestro one month before but its not working properly
Self start not working
Auto missing when drive the vehicle
I gave it for service in matoria hero on 16/11/2017 but not delivered return by the said authorized service centre.
They said that they unable to repair falt and also said that it is manufactoring defect.
Plz do needful...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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