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Hero MotoCorp Complaints & Reviews

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Updated: Apr 12, 2026
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L
Lailt
Mar 27, 2021
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Address: Jasodha hero motorcorp gurugram

I Lalit kumar purchased hero honda splendor plus bike from jasodha hero motorcorp on 26 February 2021from gurugram haryana 122001. On my first servicing of bike on 26 march 2021 after servicing my bike wiser and back mirror of my bike and one indicator broken . When I told the manager of hero motorcorp that is bijender ( manager) that my bike is fallen in servicing and bike is scratched and one indicator broken. He shouted on me and told me that it is not possible. I told him to see my bike. He seen the bike and told me that your bike is already scratched before the service. I told him my bike is not scratched from anywhere when I entered the showroom. He told me I saw you the camera if it is not happened here than he seize my bike. I told him that you see the camera but he shouted me again and again and went to his cabin. And I am helpless at that time and didn't said any word to him as he is very senior person to me. But his behaviour is very rude to me and didn't listen a single word of me. Than I went outside for my bike repair than repairman painted the wiser but it is seen clearly in the bike. And indicator is broken yet till date. I am very dissapointed by the manager of hero motorcorp. This is my first worst life experience. I told my all friends don't purchase the hero bike because their manager of hero motorcorp very bad. Please take some necessary action for this behaviour. My new bike is scratched in his first service . Not happy
Hero MotoCorp customer support has been notified about the posted complaint.
Dear Sir,

We regret the unpleasant experience. Please share your Registered Mobile Number on app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp
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    Karan GUNDU
    Mar 27, 2021
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    I have give 4th services of my bike at lakshimi motars somajiguda hyderabad service center very worst full service they have given.. not even listening my problem which I had on bike, and customer staff is very worst they are trying to downgrading the name of hero motors if they don't want to know what the problem of the bike by the customers, then what is the use this kind o[censored]nworthy fellows. And the customer support is also very worst fellows., and they don't even know how to speek in proper manner with customers shame on the total management
    Plzz note :- this services are very worst and not even understand of the customers. Pls don't give ur bikes at this services point
    Hero MotoCorp customer support has been notified about the posted complaint.
    Respected
    Sir/Madam
    Iam very sad to inform that purchased Hero splendor + BS6 i3s last June 26 -2020.iam very bad feeling from your dealer Lakshmi motor in somajiguda hyderabad .I given 4 times services but didn't proper solve my vehicle problem already told manager but not care actually my clutch problem from starting time but care issues also uses oil pour in engine not carefully services and water wash also not given
    Kindly please take earliest action because huge issue. Help your need full


    G.Karan
    Mob. [protected]
    Vehicle number. TS09FP7193
    Dear Sir,

    Sorry that we gave you a reason to be upset with us. With respect to your complaint[protected] raised via HO. Our team is already working on your concern and will call you back to share an update.

    Regards,
    Team Hero MotoCorp
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      R
      Rahul vasudev1234
      Mar 27, 2021
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      Agent

      Hero agent name Akash not to give any respect of any types word talk like poorly roughless word please give me favour of this agent. I have already paid my emi I give screen shot but this agent talk me roughly and abused me

      Akash
      [protected]
      Hero MotoCorp customer support has been notified about the posted complaint.
      Dear Sir,

      Apologies for the unpleasant experience. Please share your Dealer Details on app.[protected]@heromotocorp.com for our team to assist you.

      Regards,
      Team Hero MotoCorp
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        P
        Mar 27, 2021
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        Address: Shimoga

        Today morning at nearly 10 o clock visited mythri showroom for enquiring for new xpulse vehicle. But the sales representative is not in a mood to explain any thing. If it is your sales department mind set then how will the customer approach the company. I feel very much disappointed about your sales department. Even though the vehicle is selling good but it is the duty of your representative to convey the details clearly. If it is evening time I can understand his situation but early in the morning only it is very much dissatisfied.
        Note:- even though customer will only enquiry about the vehicle if executive correctly convince the customer who knows the customer will buy it within an hour.
        Hero MotoCorp customer support has been notified about the posted complaint.
        Dear Sir,

        We can totally feel your disappointment. Kindly help us with your Mobile Number and Dealer Details on app.[protected]@heromotocorp.com & we shall give our best to resolve this issue.

        Regards,
        Team Hero MotoCorp
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          V
          VIVAAN CYBER
          Mar 27, 2021
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          Address: sinwara sineara draabhanga bihar 847305
          Website: Bike is not work in self & kick

          01/10/2020
          phone no [protected]
          Bike is not work in self & kick

          Mai rahul chaudhary son of satrudhan chaudhary maine jab se bike liya hai ushi samay se start nahi hota hai or nahi kick kaam kaart hai maine agency per complain kiya lakine or solution nahi mila nhai

          mai RAHUL
          Hero MotoCorp customer support has been notified about the posted complaint.
          Apr 12, 2021
          Updated by VIVAAN CYBER
          abh tak koi bi call nahi aaya
          Dear Sir,

          Please accept our sincere apologies. We request you to share your Registered Mobile Number and Dealer Details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

          Regards,
          Team Hero MotoCorp
          VIVAAN CYBER's [Complaint's author] reply, Apr 12, 2021
          sir
          abhi tak koi call nahi aaya hai or show room wale complete nahi kar rahe hai
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            A
            Aminul Ali
            Mar 27, 2021
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            Address: Garh mandaran kamarpukur

            Sarvising problams
            Hero MotoCorp customer support has been notified about the posted complaint.
            Dear Sir,

            Apologies for the inconvenience. We request you to provide your Mobile Number and Dealer Details on app.[protected]@heromotocorp.com to help us in resolving your issue.

            Regards,
            Team Hero MotoCorp
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              B
              baljeet34
              Mar 26, 2021
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              Address: gadarwara

              Sir my shop name is khanuja auto parts
              my hero parts delear name is jaydeep enterpriess gadarwara dist narsingpur
              my delear not provided gst bil
              Hero MotoCorp customer support has been notified about the posted complaint.
              Dear Sir,

              Apologies for the inconvenience. We request you to share your Mobile Number with us on app.[protected]@heromotocorp.com for our representative to connect with you.

              Regards,
              Team Hero MotoCorp
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                S
                shailesh 291086
                Mar 26, 2021
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                Address: Boriavi

                I have bike purchase 24/08/2019. From the first service I complain that my bike does not give averaging. At present my bike only gives an average 48. I make this complaint in every one of my services. 3 times I went to solve the problem of special average. So focus on this complaint
                Hero MotoCorp customer support has been notified about the posted complaint.
                Dear Sir,

                We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number and Dealer Details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

                Regards,
                Team Hero MotoCorp
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                  B
                  Bhanuteja Reddy Damalacheruvu
                  Mar 25, 2021
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                  I Booked Xpulse 200 BS6 Before 35 days but didn't yet received Bike...Dealer is telling that Bike is not Dispaching from Company...I Don't know what else I can do for this Issue...
                  Hero MotoCorp customer support has been notified about the posted complaint.
                  Dear Sir,

                  Please accept our sincere apologies. We request you to share your Mobile Number and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

                  Regards,
                  Team Hero MotoCorp
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                    J
                    Juhisingh Singh
                    Mar 25, 2021
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                    Address: ANJAR

                    Hello hero motocrop i am hero costomer i face some crtical problem in my scooty exa- oil leak, eangin damage, not properly start so please change the parts
                    Hero MotoCorp customer support has been notified about the posted complaint.
                    Dear Sir,

                    We regret the inconvenience caused. Kindly share your Registered Mobile Number and Dealer Details with us on app.[protected]@heromotocorp.com to help you further.

                    Regards,
                    Team Hero MotoCorp
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                      S
                      Sshubhendra
                      Mar 25, 2021
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                      Address: VILL-TILASAHARI BUJURG, POST-TILASAHARI KHURD

                      More than points are available which are given below-
                      1-Engine leak from Gasket L cylinder side cover.
                      2-money taken during vehicle in warranty period.
                      3- Service center is full of garbage and spiittig all areaes.
                      4-Vehicle not washing before rework.
                      5-more than time exceeded.
                      6-inssurance policy papper name mismatch.
                      Many customers are not satisfied to U.
                      Hero MotoCorp customer support has been notified about the posted complaint.
                      Apr 03, 2021
                      Updated by Sshubhendra
                      Cylinder head side cover LH side leakage issue not closed.Closed this issue
                      Dear Sir,

                      Apologies for the unpleasant experience. Please share your Registered Mobile Number and Dealer Details on app.[protected]@heromotocorp.com for our team to assist you.

                      Regards,
                      Team Hero MotoCorp
                      Sshubhendra's [Complaint's author] reply, Apr 3, 2021
                      Registered mob no-9935006750
                      Owner's name-Ramendra Singh
                      Model- Super splendor
                      Vehicle No-UP78 GL-4095
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                        M
                        Maru21
                        Mar 24, 2021
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                        Address: Rajeshwari auto anjar 370110

                        Hi Hero team,

                        This is Jagdish Marvada From Gandhidham. pincode no- 370205. before 2 month i have purchased new bike hero Splendor plus new model. i getting in this . whenever i push 3rd gear. 3rd gear is not working properly. i already inform to showing maintance team. 2 time also visited. but they team said. issue will resolve automatics after 2k Km done. bike already runned 1400 km done. please suggest here if after 2k done. issues are cant resovel. what should i do about it.

                        Jagdish Marvada
                        [protected]
                        Hero MotoCorp customer support has been notified about the posted complaint.
                        Dear Sir,

                        We are sorry for the inconvenience caused. We request you to share your Dealer Details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

                        Regards,
                        Team Hero MotoCorp
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                          R
                          Ravi Sir
                          Mar 24, 2021
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                          Address: Saharanpur
                          Website: Hero moto crop

                          Mere acount se blance kt ra hai baar baar jbki emi date 8march21thi or ek kist jma nhi hai plese iska smadhan btao
                          Hero MotoCorp customer support has been notified about the posted complaint.
                          Dear Sir,

                          We regret the inconvenience caused to you. We request you to share your Registered Mobile Number and Dealer Details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

                          Regards,
                          Team Hero MotoCorp
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                            NAVEEN sanjay
                            Mar 24, 2021
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                            Address: Tamilnadu, periyakulam -625601

                            Dealer name:Annanya motors, contact number:[protected] Loction: tamilnadu, periyakulam (theni district) pincode: 625601 I bought new pleasure plus platinum last month.that bike have damaged footrest ..they cannot replace my footrest..already two month gone, still not given.worst customer service and bike service. If you dont take action, here after I can't buy from hero bikes..
                            Hero MotoCorp customer support has been notified about the posted complaint.
                            Dear Sir,

                            We're sorry to hear about your disappointment. We request you to share your Registered Mobile Number with us on app.[protected]@heromotocorp.com for our representative to connect with you.

                            Regards,
                            Team Hero MotoCorp
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                              C
                              Chiru Mudhiraj
                              Mar 24, 2021
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                              Xpulse

                              Address: Phoenix hero showroom, habsiguda, Hyderabad

                              I purchased a hero xpulse on[protected], I received a defective in handle bar and crone set. I was given 4 times service but still it's not solved...
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                              Srikant79
                              Mar 23, 2021
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                              Address: Kharagpur, Paschim Medinipur

                              I bought Hero Maestro Edge VX on 30.03.2016 from Sainath Automotives, Kharagpur, Paschim Medinipur. Now, as there is a problem in a engine, they are asking me to pay ₹ 7000 to ₹ 10000 approx. to get it repaired. Why should I pay as there is warranty period.
                              Hero MotoCorp customer support has been notified about the posted complaint.
                              Dear Sir,

                              Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number on app.[protected]@heromotocorp.com to help us in resolving your issue.

                              Regards,
                              Team Hero MotoCorp
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                                H
                                Hemant rajput 701
                                Mar 23, 2021
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                                Address: Ram chandra nagar dewas

                                Mene 24 June 2020 ko passion pro bike kharidi or Uske bad se problem start ho gai me 20 - 30 bar service center par dikha chuka hu par koi satisfaction nahi mila . Pahle gear shifting me problem a rahi thi jo ki abhi tak solve nahi hui or oile leakage ho raha tha engine over heat karne laga he . Speed badane par old bike jesa sound ata he or fir wheel band ho gaya chalne me . Or ab service center bale bol rahe he ki insurance claim kijiye . Jab problem bike me he to insurance company par kyo claim karu
                                Hero MotoCorp customer support has been notified about the posted complaint.
                                Dear Sir,

                                So sorry to hear that. Please share your Registered Mobile Number and Dealer details on app.[protected]@heromotocorp.com for our team to assist you.

                                Regards,
                                Team Hero MotoCorp
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                                  S
                                  Sakthivel Kamaraj
                                  Mar 23, 2021
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                                  Address: Tamilnadu ,thiruvannamalai,as motors main branch,kanchi road,anna arch near

                                  Bike service poor condition working
                                  Not give the respect
                                  Service delay
                                  Not responce

                                  Bike any complints takking service times, problems not resloved,
                                  Again Again takking problem at the time problem sloved

                                  And

                                  6000 km after only engine oil changed service center in tamilnadu
                                  Thiruvannamalai as motors
                                  Hero MotoCorp customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  Please accept our sincere apologies. We request you to share your Registered Mobile Number and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

                                  Regards,
                                  Team Hero MotoCorp
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                                    ਮੁਨੀਸ਼ ਵਰਮਾ
                                    Mar 23, 2021
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                                    Hello hero,

                                    I have really a bad experience with you I already suffused from the miss behavior from you staff I have recordings also . I summited the complaint to you 15 March 2021 since I am waiting for the response from your side yet . your customer care agent told me to resolve my complaint within 24 to 48 hours but i think today its 192 hours done . I really regret to deal with hero . worst service in India
                                    Hero MotoCorp customer support has been notified about the posted complaint.
                                    Dear Sir,

                                    We highly regret the inconvenience caused. We request you to help us with your Registered Mobile Number and Dealer Details on app.[protected]@heromotocorp.com for our team to assist you.

                                    Regards,
                                    Team Hero MotoCorp
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                                      Karthik1557
                                      Mar 23, 2021
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                                      Address: thirumulaivoyal ambattur chennai

                                      Sir i had bought my xpulse in jan 2020.. i found issue in my abs and i arrived srivari automobiles service center thirumulaivoyal, they said that the abs will work like this only and they convinced me, and once again i approached them they told that they will change the abs unit, , they changed the unit said by them and told that it will arrest after certain kilometers of running. but till now it havent been arrested

                                      Iam having a doubt that whether they changed the unit or not ..since any proof for changing the unit is given to me..so please help me out to arrest the issue
                                      And now my engine head is providing some noise while starting the engine... please help me in this issue also
                                      Hero MotoCorp customer support has been notified about the posted complaint.
                                      Dear Sir,

                                      So sorry to hear that. Kindly share your Registered Mobile Number and state with us on app.[protected]@heromotocorp.com to help you further.

                                      Regards,
                                      Team Hero MotoCorp
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