Hero MotoCorp Complaints & Reviews

I Lalit kumar purchased hero honda splendor plus bike from jasodha hero motorcorp on 26 February 2021from gurugram haryana 122001. On my first servicing of bike on 26 march 2021 after servicing my bike wiser and back mirror of my bike and one indicator broken . When I told the manager of hero motorcorp that is bijender ( manager) that my bike is fallen in servicing and bike is scratched and one indicator broken. He shouted on me and told me that it is not possible. I told him to see my bike. He seen the bike and told me that your bike is already scratched before the service. I told him my bike is not scratched from anywhere when I entered the showroom. He told me I saw you the camera if it is not happened here than he seize my bike. I told him that you see the camera but he shouted me again and again and went to his cabin. And I am helpless at that time and didn't said any word to him as he is very senior person to me. But his behaviour is very rude to me and didn't listen a single word of me. Than I went outside for my bike repair than repairman painted the wiser but it is seen clearly in the bike. And indicator is broken yet till date. I am very dissapointed by the manager of hero motorcorp. This is my first worst life experience. I told my all friends don't purchase the hero bike because their manager of hero motorcorp very bad. Please take some necessary action for this behaviour. My new bike is scratched in his first service . Not happy

I have give 4th services of my bike at lakshimi motars somajiguda hyderabad service center very worst full service they have given.. not even listening my problem which I had on bike, and customer staff is very worst they are trying to downgrading the name of hero motors if they don't want to know what the problem of the bike by the customers, then what is the use this kind o[censored]nworthy fellows. And the customer support is also very worst fellows., and they don't even know how to speek in proper manner with customers shame on the total management
Plzz note :- this services are very worst and not even understand of the customers. Pls don't give ur bikes at this services point

Agent

Hero agent name Akash not to give any respect of any types word talk like poorly roughless word please give me favour of this agent. I have already paid my emi I give screen shot but this agent talk me roughly and abused me

Akash
[protected]

Today morning at nearly 10 o clock visited mythri showroom for enquiring for new xpulse vehicle. But the sales representative is not in a mood to explain any thing. If it is your sales department mind set then how will the customer approach the company. I feel very much disappointed about your sales department. Even though the vehicle is selling good but it is the duty of your representative to convey the details clearly. If it is evening time I can understand his situation but early in the morning only it is very much dissatisfied.
Note:- even though customer will only enquiry about the vehicle if executive correctly convince the customer who knows the customer will buy it within an hour.

01/10/2020
phone no [protected]
Bike is not work in self & kick

Mai rahul chaudhary son of satrudhan chaudhary maine jab se bike liya hai ushi samay se start nahi hota hai or nahi kick kaam kaart hai maine agency per complain kiya lakine or solution nahi mila nhai

mai RAHUL

Sarvising problams

Sir my shop name is khanuja auto parts
my hero parts delear name is jaydeep enterpriess gadarwara dist narsingpur
my delear not provided gst bil

I have bike purchase 24/08/2019. From the first service I complain that my bike does not give averaging. At present my bike only gives an average 48. I make this complaint in every one of my services. 3 times I went to solve the problem of special average. So focus on this complaint

I Booked Xpulse 200 BS6 Before 35 days but didn't yet received Bike...Dealer is telling that Bike is not Dispaching from Company...I Don't know what else I can do for this Issue...

Hello hero motocrop i am hero costomer i face some crtical problem in my scooty exa- oil leak, eangin damage, not properly start so please change the parts

More than points are available which are given below-
1-Engine leak from Gasket L cylinder side cover.
2-money taken during vehicle in warranty period.
3- Service center is full of garbage and spiittig all areaes.
4-Vehicle not washing before rework.
5-more than time exceeded.
6-inssurance policy papper name mismatch.
Many customers are not satisfied to U.

Hi Hero team,

This is Jagdish Marvada From Gandhidham. pincode no- 370205. before 2 month i have purchased new bike hero Splendor plus new model. i getting in this . whenever i push 3rd gear. 3rd gear is not working properly. i already inform to showing maintance team. 2 time also visited. but they team said. issue will resolve automatics after 2k Km done. bike already runned 1400 km done. please suggest here if after 2k done. issues are cant resovel. what should i do about it.

Jagdish Marvada
[protected]

Mere acount se blance kt ra hai baar baar jbki emi date 8march21thi or ek kist jma nhi hai plese iska smadhan btao

Dealer name:Annanya motors, contact number:[protected] Loction: tamilnadu, periyakulam (theni district) pincode: 625601 I bought new pleasure plus platinum last month.that bike have damaged footrest ..they cannot replace my footrest..already two month gone, still not given.worst customer service and bike service. If you dont take action, here after I can't buy from hero bikes..

I purchased a hero xpulse on[protected], I received a defective in handle bar and crone set. I was given 4 times service but still it's not solved...

I bought Hero Maestro Edge VX on 30.03.2016 from Sainath Automotives, Kharagpur, Paschim Medinipur. Now, as there is a problem in a engine, they are asking me to pay ₹ 7000 to ₹ 10000 approx. to get it repaired. Why should I pay as there is warranty period.

Mene 24 June 2020 ko passion pro bike kharidi or Uske bad se problem start ho gai me 20 - 30 bar service center par dikha chuka hu par koi satisfaction nahi mila . Pahle gear shifting me problem a rahi thi jo ki abhi tak solve nahi hui or oile leakage ho raha tha engine over heat karne laga he . Speed badane par old bike jesa sound ata he or fir wheel band ho gaya chalne me . Or ab service center bale bol rahe he ki insurance claim kijiye . Jab problem bike me he to insurance company par kyo claim karu

Bike service poor condition working
Not give the respect
Service delay
Not responce

Bike any complints takking service times, problems not resloved,
Again Again takking problem at the time problem sloved

And

6000 km after only engine oil changed service center in tamilnadu
Thiruvannamalai as motors

Hello hero,

I have really a bad experience with you I already suffused from the miss behavior from you staff I have recordings also . I summited the complaint to you 15 March 2021 since I am waiting for the response from your side yet . your customer care agent told me to resolve my complaint within 24 to 48 hours but i think today its 192 hours done . I really regret to deal with hero . worst service in India

Sir i had bought my xpulse in jan 2020.. i found issue in my abs and i arrived srivari automobiles service center thirumulaivoyal, they said that the abs will work like this only and they convinced me, and once again i approached them they told that they will change the abs unit, , they changed the unit said by them and told that it will arrest after certain kilometers of running. but till now it havent been arrested

Iam having a doubt that whether they changed the unit or not ..since any proof for changing the unit is given to me..so please help me out to arrest the issue
And now my engine head is providing some noise while starting the engine... please help me in this issue also