Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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1889
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1788
down
459

Phone:
Phone:
up
780
down
219

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
1889
Pending
0
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — Paid Service

 withlovkaran on Mar 7, 2012
Hi Team,

This complain is for
Divine Hero Service Center
sector 56 .Noida
State : UP

I took my bike for my last service on 26/02/2012.As per the last service which was done at 15th Nov 2011(100 days before this service) I was supposed to have this as a fre service but they said that the bike is purchased 1.5 years later so the system will not accept and I have to make it a paid one.

Could you please have an investigation and let me know why this is the case....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp / Hunk New Version Front Alloy Wheel Rim — not available

 1979pankaj on Feb 27, 2012
i purchase a new version of hunk motorcycle from shubham motors Jaipur.due to an accident last 15 days my bike is on their workshop for repair.and they don't have the spare part(front alloy wheel). i go their so many times but i am not getting ant satisfactory answer from their side...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service

 subash cv on Feb 19, 2012
Dear Sir,


Iam a customer using your Karishma ZMR vehicle since 6 months. I don’t have a single good experience regarding this vehicle. I have fed up so much with this. I have bought this vehicle from Calicut Koyenko Mobikes. Iam very sorry to say that my first experience regarding your service being lendered to me was pathetic. I experience a sudden break down in the first month of purchase. When I called the customer service they told me that they cant lender me any help at the present location and I have to carry the vehicle to their Kannur showroom which...
Complaint comments  Read comments [9]Complaint category Motorcycles & Scooters

Hero Honda Splendor Pro — air filter box not locked

 valarka.seeni on Feb 16, 2012
I have bought a new hero honda splendor from senthil murugan showroom sivagangai tamilnadu

The side box which contain the air filter lock is not in working condition. For that I went to showroom
and leave my bike for rectification the fault but they have damaged my engine over cover by beating with
some tools.
When i asked for remedy they told that they will change in first service

The company like Herohonda is doing just like that things I can't belive this.

Please help me for remedy.

Seeni.Ganesan
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Misbehavior & Bike Damage

 gagan8875004931 on Feb 14, 2012
Dear Sir,

I have given my bike to service and at the time of bike delivery heavy scratch on Mask and Service Center Manager denied to accept scratch done at service center person and also Mis behavior by Manager.


So kindly help and resolve this matter.

Please find the attached snap FYI.

Regards
Gagan Sharma
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Moto Corp — SERVICE

 rajac on Feb 11, 2012
I have the one HERO HONDA Glamour bike. I serviced my bike 4month before after that today i changed my engine oil at local workshop really i shocked because they contain 2L mixing of OIL & PETROL basically the oil level is 1L but it contain 2L. So please avoid HERO company moto its my opnion...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — Late Delivery of Hero Pleasure Bike

 rakesh530 on Feb 9, 2012
Hi ,
i have booked a hero pleasure vehicle on Dec 4th , when i was booked they informed me that they will be deliver in 15 days. But they din't delivered
when i consult them they are informing that load has been not delivered .
Its almost 2 months 5 days , but still they have not delivered.

Showroom : Sri Sri Sri Automobiles

http://www.andhraspider.com/business/12-Sri-Sri-Sri-Automobiles-Warangal.aspx

Can i get help regarding above issue...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — manufacturing defect

 javed5385 on Jan 31, 2012
i mahatab hossain of pandua hooghly 712149, have bought cbz extreme three months back ,bikes number is WB18 H4057 .from the time of purchase i am having starting problem due to defective battery .THE DEALER FROM where i have bought is showing no response .i also have a defective tyre problem .It has become difficult for me to ride the bike in my everyday work. Therefore i will be highly obliged if you see to the matter and do the needful as soon as possible. ...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Moto Corp Ltd. — POOR BIKE ENGINE

 Chandresh Patel on Jan 30, 2012
Respected Sir,

I have purchase Hero Honda Glamour FI motorcycle for Dealer M/s. Jai Ganesh Auto Care Pvt. Ltd., Morbi, Gujarat on[protected]. The complaint is Engine problem as it is sounds abnormally above 60 km. speed and disc break problem. The motorcycle runs only 16600 kms. only. The dealer is not giving proper service even after giving them for service for 2 times for seven days. The motorcycle registration no. GJ 3DJ 2815, Engine No. JA006ED AGK 01575, Frame No. MBLJA06EYAGK02012.

In last service dealer accept that it is a engine fault and for that engine liner...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp = Ganesh Motors, Avadi, Chennai — Unsatisfactory Service

 kumar17 on Jan 21, 2012
Everytime I take my Hero Honda Splendor + (2005 model) for Service to GANESH MOTORS, I'ev to either call/ take it back for re work again. They either over do things or do not resolve my complaint. Last week I handed over the bioke for service and my complaint was worst mileage a Splendor could ever give. less than 20 kmpl. I insisted them to do a mileage check but they were not ready to. Now aftrer 2 weeks, the bike gives 44 kmpl, which is worst (normal should be 60+) for an average condition Splendor+ . Please advise these dealers that Hero Honda produces good bikes, but services them unsatisfactorily.
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp / Hunk — Maintenance Problem

 paliwalvimal1993 on Jan 18, 2012
Respected Sir,
I had purchased a bike named “HUNK” on 31 Aug, 2011 from an authorized dealer of Hero MotoCorp Ltd. named “KUNDAN AUTOMOBILES” which in Pune at Bawdhan. It has been just 3 months from the date of purchase and the bike is coming out with many new problems every week. I have even reported to the dealer for about 7-8 times about the problem but he is not able to service it properly and make the bike proper because of which after every 3-4 days I face a problem. The problems which I have faced till now are described below:
1. Just after 2 weeks of the delivery...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Max Motors – Hero Honda (Hero Motocorp) Service Centre (Nahur / Bhandup - Mumbai) — Worst Service - Anytime

 taurusanil on Jan 16, 2012
From the day one, I bought a bike Hero Honda Passion Pro, I had always felt that getting bikes serviced at authorized Hero Honda service centre is good for bike and its performance.

But my experience with MAX Motors – Hero Honda service centre (located at Nahur/Bhandup) was worst ever….Since 2008 the year I bought my bike have been giving my bike to this centre for servicing and there would not be a single time that I would not have argument with them.

Their only single motive is – SQUEEZE AS MUCH MONEY AS POSSIBLE FROM THE CUSTOMERS. Even though your bike might...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — wheel alignment

 vijaysingh81 on Jan 16, 2012
I have purchased the bike passion pro-10 drum self cast on (26.12.2010) by PASUPATI MOTOR ADHCHINI NEW DELHI
TODAY DATE IS 16/01/2012 , AND VERY FIRST DAY I AM FACING WHEEL ALIGNMENT OR BALANCING PROBLEM
IN EACH SERVICE I MENTION ON JOB CARD BUT RESULT FOUND THE SAME ,NOBODY FROM THE ENTIRE TEAM WILL ABLE TO RECTIFY THE SAME EVEN I CHANGE THE SERVICE CENTER FROM GURGAON TO DELHI BUT THE RESULT SAME NOT ONLY THIS SAME STATUS FOR ACCESSORIES OF TAIL LIGHT WHICH WILL NOT PROVIDED BY YOUR CENTER
AT LAST I SO MUCH DISSATISFIED NOT TAKEN YOUR LAST FREE SERVICE........ PLS...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Moto Corp — Poorer service management

 rahul g nair on Jan 14, 2012
Hello every one..
hope you are doing fine..
my problem is with Hero moto corp's Services...
on august 2011 i had purchased Herohonda Pleasure from JCT motors, which is 30 Kms from my home, Nearest Sub dealer is ASHy motors(2Kms) Balaramapuram, since at that time ASHY had shortage so i approached JCT motors.
when i gone there to avail free service they humiliated me saying they will not service the vehicle because it is not purchased from there.
Also i contacted the Cochin hero moto corp office N times..will give you the number of the same office..
no...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Honda Splendor Pro — vehicle problem 1 month old

 SREEJITHPARAMBATH on Jan 10, 2012
FROM -- P.SREEJITH

REF--- PROBLUM FOR HERO HONDA SPLENDOR PRO
TN 01BK 0109

dear sir
I Am sreejith from coimbatore-
i had purchased splendor pro on 27/11/2011 from Coimbatore MRG Dealer-Was completed 2 free service( meter reading 2650 KM- )this time your dealer performance was very bad -- water service so bad they don't clean in side the mudguard-After i show to supervisor again they do the water wash -they don't put grease in lubricate point witch you...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Honda Splendor Pro — Not good behavior and working

 dinesh.dhaka on Jan 6, 2012
i am dinesh dhaka,

i have serviced my hero honda splendor pro. in Yuva motor. i am very much disappoint about the behaviour of workshop employee and managers also.

please look into the matter about the showroom. i dont want to go there anytime.

My Vehicle Details
HR51AN4040
[protected]
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Moto Corp — Two wheeler

 Aamir Iqbal on Jan 2, 2012
My name is Aamir Iqbal, I'm living in ghaziabad (U.P.). I purchased CBZ Extreme 2011 model From shahibabad Ghaziabad . I'm not satisfied with my bike because of it's leakage from the lower side of the engine , i told them about it many time but they don't take it seriously , they called me to the workshop 4-5 times but the problem is not solved ,my bike facing the same problem afterthat due to that my engine make noise very loudly. So, I request to you to take about my problem, I'm waiting for your reply & my Contact no.[protected].

Yours Faithfully,
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Moto Corp — Hero Showroom Sales Manager - Rude Behaviour.(Venkanna Motors -Patancheru,Hyderabad)

 bathinas on Dec 15, 2011
Dear Sir/Mam,

I had problem with my new Passion Pro which I have purchased on 7/12/2011 @ Venkanna Motors Patancheru, Hyderabad.
The vehicle is getting frequently Stopped when excellator is slowed down.
i have visited the Show room on 14/12/2011 and the service people attended the requested and he told that there is a problem in Excellator cable problem and he Adjusted that problem.
Today 15/12/2011 also I had faced the same problem, Again I visited the same show room which I have took the vehicle .

The Show room Sales Manager(Srinivas,Sri Venkanna...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Heromotocorp — defective manufacturing & service

 avinash.reddy on Dec 13, 2011
i have purchased a Hero Honda Pleasure vehicle in the month of August2011 from Venkateshwara Motors,Ashok Nagar,Hyderabad.i feel that the vehicle has a manufacturing defect/unable to find a solution to the problem as the vehicle even after complaining about the problem 3 times the vehicle still shakes when the speed of the vehicle exceeds 40Km & after a recent service a new problem started as the vehicle's speed is not going beyond 30,giving jerks & stopping the engine as if out of fuel,i am fedup with the service rendered by HeroMotoCorp even after complaining many times.
please...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp Passion Pro — An Unsatisfied Customer

 ajeet2126 on Dec 13, 2011
Dear Sir,

I once trusted the name Hero Honda....
But recently due to the unpleasant events that took place at ur authorized service centre Kamal Automobile Khairthal , Alwar, Rajasthan, I am very disappointed.I didn't ever think that i will ever cross through this kind of harrasment.

I purchased Hero Motorcorp Passion pro last Year thinking that Hero honda is a very good brand, But, Now i m totally unsatisfied. My bike's Digital meter is not working and as its under warranty, i went to authorised dealer in alwar as mentioned above. But I am Following...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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