Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2544
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2858
down
682

Phone:
Phone:
up
1375
down
353

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2544
Pending
0
Resolved
47
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — Hero duet starting problem

 sasikumar1372016
Duet purchased date 24/11/2015 in the name of sasikumar tn37 cm5407 (Gem motors, coimbatore) presented to my father. Age - 60.

Date; 6/11/2016 at present service date yet not get feedback

As purchased date till now we have a major issue in starting complaints and also running time. We are very unsatisfied about this problem and taking too long time minimum 10 days to resolve the issue and they not arresting repetitive issue.

If they gone highway vehicle was stopped what they will do? Think it

I need refund for the duet motor.
My...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Bike issue

 Taha Bardi
I have bought i-smart 110 3 months back. Since last 15 days the self start switch is not working. Yesterday i went to hero authorized center & at the end of the day they came up with we don't have the part so call in 10 - 15 days to recheck so whats the use of buying a bike with self start. The bike mileage performance is worst.Till date ive filled the fuel of rs.5000 & te total kms is 3400. Last time when i filled the fuel i reset the trip meter & the total fuel was 10 litres & it got over in 520 kms so the average is 52 kms. My total traveling is 50 kms per day in which highway riding is 38 kms....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Passion pro 2016 model - engine is not starting even petrol remains unused in the engine

 abhi_cm1
Hi,
This is disgusting and happened multiple times in the span of last 2 months after taking my new passion pro 2016 model on September. Bike is not starting even though some petrol remains in the engine. I could see the fuel indicator is either 1 or between 1 and 2. I changed the settings to Reserve still not worked until and unless I refuelled it again.

fyi - 2 services has already done .

Multiple times, it happened engine turned off in middle of the high traffic highway.

I bought this bike from Nidhi Motors Bommanahalli, Banglore.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Average is reducing day by day and fuel gage problem

 tusharamin
We bought it on 30 dec, 2015. Fuel meter was not working properly since we bought it, we have complained this when we have booked first service at that time only for someday it worked well but after someday it stopped working. We further complaint about it but problem isn't solved satisfactory.
And now i found new fault the average problem, after service average become very low i'm getting average of 35-37kmpl or low average. I first we were getting 45-47 kmpl average.
Both problem is major in case.
I'm expecting new fuel gage meter tool kit from hero motocrop.
And...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Bike service delay

 Kumar rajaa
I gave my cbz xtreme bike for service at bimal showroom bytarayanapura branch on 1st november and the person told it will take 4-5days due to short of staff, but it's been 13daays no one call me and whenever i call the person he will tell he will call in one hour i had not received a single call from them. When i visited the showroom on sunday the person who took my bike was on leave and they told monday we will get it done but no use of it....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Petrol leakage and starting problem

 karthickeyanramamurthy
Dear moto team,
Here, this is karthikeyan s/o s. ramamurthy.
My father mr. s. ramamurthy bought a scooter (hero pleasure) from jay bharat cycle & moped works. pondicherry - 605004 on 4th-october-2016 (friday). the scooter we bought is not in good condition. there is petrol leakage and starting problem. i need to switch the choke to start each and every time.. kick start is not working. due to this problems the next day of my purchase i went back to showroom and told them the problems. they asked me to leave the scooter and go.. i left it and came on same day i had a call from service...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — Hero Duet

 shreniksaboo
I had purchased Hero Duet in Jul 16( MH 01 CK 3481), within a week both the clips which are attached to aluminium frame/mud guard whatever it is called broke and it makes noise like a 5 year old scooter. Your service centre at Mahalaxmi refuses to do anything about it and asked me to take it to the dealer. I do not think the service centre guys even wash the bike at the time of servicing, leave aside any other problem, Is this the kind of after sales service that you are proud of? I had purchased it from " Sona Motors", at Lower Parel, Mumbai, he says that the product is faulty and he cannot do...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Denied to Provide the Hand Cover Part of Pleasure

 Goudappagouda
I want to purchase a Hero Genuine part to replace in my vehicle and visited to Sehagal Autoriders Pvt Ltd, Chinchwad Pune.
First they are ready to provide it. Once I asked for card payment, They denied to Provide the Hand Cover Part and forced me to get the service from them only. The reason given to me is that available quantity is only one so they can't sell it, if I give my give my vehicle to service their then they are ready to give it.
If you guys are not fulfilling the customer requirements then indirectly you guys are promoting for Duplicate parts in the market.
In...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Number plate not given even after purchasing vehicle before 2.5 months

 dp2016
My name is dhananjoy pal c/o - ranjit kr. pal r/o - haripur, dist - burdwan (wb), 713378 (wb) have purchased glamour crd bike on dated 30/08/2016 from anjali aotomobile dealer of hero motorcycle whose address is bahula burdwan, near panchayat office, pin no-713322 (west bengal), having mobile number-[protected], after purchasing the dealer is giving fake dates to allot my vehicle number plate many a times and he is not entertaining my any request. my vehicle engine no is ja06ejg9h03963, and chasis no is - mblja06amg9h03749.
Kindly look after this mater and do the needful as early as possible...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Complaint your authorised service center

 kiran potphode
Dear sir,

I had first service with m/s rydex moto products, usha cottage, opp., wmi crane ltd., nahur west mumbai - 400 078. my hero chassis no. mbja06axghh07711. engine no : ja06epghh07705. the service was proper. hence my bike tyre drum rubber burnt due loose fitting. now the tyre is wobbling continuously. i am not unhappy with this service.

Kindly do the needful.

Your's faithfully,

Kiran potphode ([protected])

Here details of the bill:

Job card no., djc11201680 invoice date time 6-nov-2016 15:33
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — RC

 RAMAMOORTHYR
Dear hero customer service team,
I have been part of hero customer since 2004. i have taken scooter – duet from krishna authorized dealer on 12:03:2016 with booking condition as white color. i have encounter following problems with this scooter after registration. reg no: tn 29 bz 2121
1. name mentioned in the rc book was wrong. (i. e. instead of ramamoorthy, it has been registered as ramamoorthi)
2. color delivered to me is white however in rc it has been mentioned as grey.
With my personal interest, i have changed the name with couple of follow ups with rto. but...
Complaint comments  Read comments [1]Complaint category Products & Services

Hero Motocorp — Facing the problem in hero motorcycle

 hanu sharma
Hi
I bought a motorcycle from R. L Motors mansarover Jaipur Rajasthan on 25.08.2016. After purchasing the vehicle given a problem of vibrating.
We have already submitted this vehicle 2 time at our service center for regarding this but same problem given.
I am not satisfied for this vehicle.
So kindly provide the best solution.

Regds
Hanuman
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Issue with Engine Ignition System for Hero Pleasure

 Kavitha Newgrace
Hi Team,
I have bought Hero pleasure scooter last year[protected] from one of the sub dealer(Selvalakshmi motors, Ponneri -601204, TamilNadu) . I am facing the issue with my scooter (Even after switching off the engine it is running atleast for 15 to 30 mins)for the last couple of months and I have visited the service center to resolve the issue many times but they are not handling the issue even after explaining the difficulties which I am facing everyday and they are asking for money to look into the issue even the bike is under warranty till tomorrow[protected] .

Name...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Service

 Vasudeva telaprolu
Guntur associated show Room service is not good. My bick 2-11-16 given to you but my bick complaint is not rectified.This show management service worst best of my knowledge.I have facing many times service problems.spare parts quality is very very bad.my bick centre stand replaced 2times span of 2 years.refunds my money .so that any body facing same problem...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Hero showroom

 DON SEBASTIAN DON SEBASTIAN
From,
Don Sebastian
kolliyil house
chittarikkal (p.o)
kasargod (dist)
kerala
pin 671326
Mob +91 [protected]

To,
HERO MOTOCORP

Respected sir

i would like to express you the bad experission which i experience from the hero on (26/08/2016)
I mr.don sebastian had given my hero xtreme bike (kl.60.H.4951) Rc owner (Sebastian Mathew) for cherpuzha A PLUS motors from doing service.the complaint which i had to do them that body vibration is more and front fork bend etc.But instead my complaint...
Complaint comments  Read comments Complaint category Business & Finances

Hero Motocorp — Bad tyre in new bike

 sohan goel
I purchased a new hero Splender plus bike from Sehgal Automobiles 18/2, Mathura road, Faridabad (H.R) on 20/10/16. I noticed after 2 days wobbling in my back tyre. I go Agency for checking on 24/10/16. They checked the bike and says problem solved but i noticed the problem as it is. Then the same day i called to agency but they says this is the time of diwali session so you will come after diwali. I go again on 6/11/2016 they say it was not our problem, it is the problem of ceat tyres because the wobbling is in tyre not in wheel according to sehgal agency service department. then i call ceat customer...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Hero Xtreme Sports Bike

 Shahaji@
I have purchase hero Xtreme bike from Ilakshi Auto sales Ahmednagar, found noise in engine & gears are very hard for operate .I have reported to showroom but thay can't respond.Found very bad experience from dealer..Also found repairing in bike.
We request him for bike replacing but they can't respond.I have exchange by old bike why??? Because she having problems & now I find problem in my new bike......
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Hero pleasure!

 aikyadevil
Hero hitech service center in Taratala, kolkata took my scooter for service and made problem in mu soccer and its not possible for me take my scooter out ! I have been calling to the service center regarding this and they have been hell irresponsible for this! They are even not picking up my phone call and even giving me fake promises of coming now and tommorw! I will be grateful if my this complain is taken seriisly! My number [protected]!...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Improper service of your HERO dealer OM HERO Bihar Sharif Nalanda(BIHAR)

 B. Toppo
To,
The CEO/ Managing Director,
Hero Moto corp. Ltd.
34, community centre, Basant Lok
Vasant Vihar, new Delhi 110057
Sub- Improper service of your HERO dealer OM HERO Bihar Sharif Nalanda(BIHAR)
Dear sir,
I want to drawn your attention on the above mention captioned subject as follows-
1. I am a regular customer of your esteemed company since last twenty years.
2. I visited to the nearest HERO dealer OM HERO for some technical problems in my scoote within warranty period.
3. After diagnosed it, the mechanic told me that the...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Hero motor cycle-Super Splendor

 anyarthi
I m Alok Anyarthi -Varanasi, purchased a Super Splendor bike -MANGALMURTY AUTO., dt-28/01/16 invo no#[protected]SINV[protected], 1st Serv.-24/02/16-@749km, 2nd-Serv.-29/04/16-@ 2979km, 3rd-Serv.-20/05/16-@ 3744km-bike lose pick-up -they informed CLUTCH PLATE BURN-&CHARGED -497/-, On 29/06/16-@4801km-no charge, On 30/07/[protected] km)–no charge, On 22/10/16 -@7443 km–charge- 1106/-...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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