Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2404
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2686
down
644

Phone:
Phone:
up
1276
down
332

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2404
Pending
0
Resolved
43
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (376)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — Replacement with damaged spare

 Muhammed Rafi M on Oct 2, 2016
I experienced faults with fuelmeter of my hero pleasure. During regular service service manager advised me to change the fuel & speedo meter comp. And after the service they changed it and i paid the bill. But when I checked the problem was still there. They replaced with a faulty new meter.
And when i enquired about it they said that the foresaid spare is out of stock and they will clear the problem after 1 week if the spare arrives.
after that i went there 3 times, again same reply.
this is so sad that i paid the money and got very bad service from hero.

details...
Complaint comments  Read comments Complaint category Products & Services

Hero Motocorp — Ismart problem regarding mileage

 ravi surya on Oct 2, 2016
I purchase i smart from raebareli on dated 27 jan 16 .your company garanteed milage of this bike is 102 km/lit .i service 3 to 4 times and want to fix issue but unfartunately not solve and company decleared data is totally fake.i cimplain in dealer so many time bt no issue fix all say its company falt and say go and file case to company so plz tell what we do????...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Rc not received

 jivesh sharma on Oct 1, 2016
I (jivesh sharma) purchased passion xpro bike no dl-7sal 4439 on 9th may 2016 from m/s auto needs pandav nagar new delhi, for last two months after continusly chasing i have not got any satisfactory answer regarding the registration copy of my bike every time when i spoke to them the answer came that you will get the rc in next 4-5 days
contect person:- harish
mob:-[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Worst bike want refund

 pradnya58 on Sep 30, 2016
I bought hero duet Vx just 2 weeks before, at the end of second week bike fully stopped working. Even after good running about 600 km battery was fully discharged. Fuel flooding problem all the fuel drains from bike. Lot of heat from left leg side. Feels like will get hot burn mark. Lot of noise. Toooooooooooo too much worst bike don't ever buy. I just want refund at any cost....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Original owner book

 Anaya 123 on Sep 30, 2016
Sir I bought a super splender from Ketan enterprises phusro bokaro jharkhand with your financier hero motocorp finance on 01 May 2016 . My vehicle no. Jh09ad 2095. I have a complain about the ownèr book that the original owner book has not given to me by your servicing staf and only xerox copy has been given to me and I am suffering to drive my motorcycle freely because of the fine charged by the staff of MBI officers for the original and xerox matter. When I asked for the original owner book to your staff he denied to give the original one as per your company rule said by him that original owner...
Complaint comments  Read comments Complaint category Loans

Hero Motocorp — Glamour engine problem in an year

 skumar.t15 on Sep 30, 2016
I bought glamour bike on[protected] from phoenix motors, hitech city, hyderabad. now it's just 9500 km and 5th service, all services done by same authorized service center (phoenix) people but never told problem in engine. now they are telling some problem in engine, to repair, it will cost 9k-10k. which wont cover in warranty. but engine warranty is 5 years. how to believe this.

I gave bike for service not for repair and i mentioned poor pickup, engine sound is different while crossing 40-50 speed (which i am telling from 1st service). but they never told problem in engine now they...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — New maestro edge vx having host of issues

 rajeshsonalchawla on Sep 28, 2016
I am Rajesh Chawla and I bought Maestro Edge VX candy Blazing red on 22nd August and since then my nightmare has started. Petrol was leaking from Day 1, on 1st complaint to Sehgal Automobiles a mechanic was sent and he made it OK and left. Petrol leakage started again and after complaint it was taken to service centre and was given after 3 days. Petrol leakage started same day and after complaint it was taken again and was made OK. During this day scooty did not run much due to my mother's hospitalization. Today no light is coming on switching it on. I am really fed up with so many issues and feel...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Hero Motocorp — Mileage problem and main lock parts are not available

 amit hooda26 on Sep 28, 2016
Dear i have Hero I smart bike with me. Around 28th August someone tried to steal my bike by god fortune he doesn't do the same but he break the lock. i visit the Galaxy Motors Authorized service center of Hero and told the same but they told me that it is out of stock but till now the stock is not available now please tell me if something happen to my bike then who is responsible for that.

my another problem is mileage hero is saying that bike will give 102 Km/Per Lite but my bike is giving 58 km/per litre as checked by galaxy motors. they told me to registered a compliant from second...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Poor service from hero

 jansonjms on Sep 28, 2016
Poor service i am getting from hero motor corp as i am concern. Even though i am servicing frequently i am not satisfied by the way hero is responding. Last two times i asked them to check the front shock. But they not even touched in it. I am giving money that company asked. Now i cannot ride because some jerking is there and it is getting worst. What i have to do. Expecting call

Mobile : [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Bad service and wrong quotations on bills

 Omkar Sinha Dravidian on Sep 27, 2016
I purchased hero splendour pro in the month of june from hero affiliated showroom called "savvya hero showroom" located at nulstop, pune.
Quotations given to us contained a difference of 465rs (Rto and insurance bill combined). However they never returned the money themselves until we brought the same to their notice. Even after bringing this to their notice, it took 1 month for the money refund where the manager who is supposed to sign on the check was most of the time absent at the showroom.
Manager and the accountant were not very helpful and arrogant about this fact. Also we received...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Maestro Edge defect

 Asif Sha on Sep 27, 2016
I purchased a Maestro Edge on 27th April 2016. I'm very disappointed to inform you that right from day one, it started giving starting problems. In the second week itself, it stopped right in the middle of the road and I tried by all means to start it, but it didn't. When I called the service center in Kalyan, they asked me to get it towed to my residence (which was around 3kms from where I was).

They then sent a mechanic, who changed the spark plug and made it start. After that too the same problem occured several times, and after calling the service center, they said they'll look...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Extra money taken for card swiping

 sabbisetty on Sep 26, 2016
This is Rajkumar, Saturday I discussed with you regarding Swiping of card.

I swiped in Sri HARSHA MOTORS PVT LTD. (9-1-48, Ramatakies to maddilapalem road, New Resapuvanipalem).

In the above showroom I swiped 50, 000/-, but they gave receipt for 49, 250/-. I asked them why you are giving like this they told that they have to pay to bank. This issue happened before also for some of our family members and outside also. Infront of me the accountant told to their persons next time onwords tell to customers for swiping they have to pay outside(they will not get any receipt...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Hero Motocorp — Karizma zmr

 Parivesh Chauhan on Sep 26, 2016
Hello,
Sir
I just inform about my bike karizma zmr, in my bike there is a problem in fuel pump and before 3 month I change it from suri automobiles jhansi
My bike registration no. is UP93 AM 3992, I purchase it on 21 july 2014
and I want to know that how my bike's fuel pump is damage ...
pay attention on it and tell me the suggestion what may I do and If is it in warranty so please change it in minor changement segment..
Thankyou
Parivesh
[protected]...
Complaint comments  Read comments [2]Complaint category Other

Hero Motocorp — Scooter not starting after service

 HSRana on Sep 24, 2016
Dear sir
I have done paid service of my maestro scooter hp 33 c 3511 (Reading 15140) on dt.[protected] at deekay motor mandi. Taking delivery in the evening it starts missing, but reaches home any way. Next day evening at 6pm it was carried out from garage but it fails to start. Local dealer contacted but all in vain. My scooter still lies at somebody home 2km far my home.

Thanks

Hoshiyar singh
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Defected in scooty since i have purchased december 2015

 alifia jafri on Sep 24, 2016
Always in this period i went to dealer for rectifying the defects atleast 60times. But after repairing whenever they handed over the scooty to me, the old as well as new defects occurred in the scooty. Whenever i complained they have not taken seriously.
I have lost my money, time and power. But they didn't pay attention to my scooty seriously. They are not taking customers seriously. They are just the passing the time of warranty periods and making me fool.
My complain should be registered so that if they will not resolve my problems, i can file complain against them to the court.
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Change to battery

 Mahesh shing
Sir,
I am 16.04.16 ko Bhartpur Delar ko Battery Deopoit ki thi jo compay se 18.09.16 Recived Hui hai aur Compay wale ne wo battery 6 month after ye kaha ki battery ok hai but Recharge karne per wo charge nahi ho rahi hai 6 month se bike khari hui hai mansik halat karab hai majburan mujhe consrmar court m jana pagja.
Regards
mahesh S/o Kuber sing
Gaun Post:-. Ikran
Moter no. RJ05 SV2654

Please contact Mob. No. [protected]
Please Solve the problem

Thanks...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Vehicle is rusted

 Kouthavarapu Aravindham
I am using "Hero splender classic pro" purchased on 9/4/2015. I am maintaining very well i did last serivce also (30/8/2016). So parts are rusted i.e near by indicaters, back mudgurd & mirror also. I have 5yrs warranty also. I am requesting to please replace these part. Please check below images do needful.

Regards
Gowthami
Cell no: [protected] / [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Glamour bike also smoke

 chander nasam
Iam chander nasam buying the glamour bike wgl since one month.Bike some times given the smoke .One time[protected] customer care complaint booked. No responsed the till time .
Ones go to wgl show room ask the complaint but mechanic is seeing and checked .Next time not coming smoke bike tel me. Next will the drive bike same as given smoke same problem....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Hero maestro edge

 nandish89
Maestro edge is not so good in performance and strongness. I buy maestro edge before 3-4 month and it is very noisy from around silencer part, after rain in suspension side noise something wrong and different, stearing is to heavy and low quality, speedometer is stop working in just 3-4 month, when Maestro edge is touch 65 km/hour speed suddnely it's to much noisy like crash of engine and this noise is from engine. Above 55-60 km/hour speed it is to much vibrated and company says 60 km/liter average but actual average is 40 km/liter, to much gap in average. All over Maestro edge is very poor performance...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Delayed number plate

 RituAGupta
Its been a month i have booked my two wheeler and have taken delivery on 5 th Sep.. But till date i have not recieved number plate..
Earlier i was told i will get in 10 days ..after 10th day..i am following but till date they have not given me anything..now they are not attending my calls..nor reverting..they are disconnecting calls..
Worst experience...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

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