Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2245
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2376
down
572

Phone:
Phone:
up
1122
down
279

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2245
Pending
0
Resolved
37
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (340)

Hero MotoCorp Complaints & Reviews

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Hero Moto Corp — Customer service

 Arun Biot on Jun 28, 2016
Hi, this is arun from thanjavur, tamilnadu i bought splendor i smart bike on 3rd of march it's amost four month but i do not receive my registration book they provide bike number three months ago it's almost four month am drive my bike without rc book when i reach showroom they not properly answer whenever i try their landline number they never pick up they provide some private number they also not answer properly its make me unsatisfied about hero show up room am very concern about this disrespect from leading company showroom. Kindly do the needful about this concern....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Exorbitant labour charge

 Jagadish Biswas on Jun 27, 2016
Sir,
This is to express my concern about the exorbitant labour charge imposed while my son visited the dealer about some problem arise related to his two wheeler. Regarding cost of parts i have nothing to say but the labour charge imposed is totally arbitrary if you go through details and which is aggrieve me so there must be some explanation for this. Such labour details i vehemently opposed as no one is living in fool of paradise. I am not one to remain silent and continue to speak what is right. I have carefully gone through it and noted the area of my dissatisfaction and also sincerly...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Galamour drs cast techno blue black [Resolved]

 shubham ravi on Jun 26, 2016
Dear sir /madam

I have purchase bike (Galamour drs cast techno blue black) on 13/05/16 within 20 days

I have done one service due to bike was not running on 06/6/16/ at
Rahul automobiles contact[protected], there is no facility in this service centre, job card[protected]rjc[protected]. Same complain i have done but no resolution has made.

Again i went to hero moto corp ltd say to there mechnic bike is not running good condition after i found taffit noise is coming.

But still bike is not ruining good condition, still several issue...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Mistake made by showroom regarding 2nd Sevice and refusing to accept.

 Omer Farooq269 on Jun 26, 2016
Dear sir/madam,
My name s mohd omer farooq and i have purchased avehicle duet at srisriautomobiles, mulugu road, warangal on[protected]. My first service was done on[protected] at 688 kms with invoice no.[protected]rinv[protected]/[protected]:51:18. Job card no.[protected]rjc[protected]. Vin mbljf16esfgl04060. And next servce due date was on or before[protected]. My second service was done at[protected]Kms showing 6310kms but till now my vehicle reading is only 4445). With invoice no.[protected]rinv[protected]. Job card no.[protected]rjc[protected], vin mbljf16esfgl04060. And next service due...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Pleasure

 bhatthd on Jun 25, 2016
I have purchased pleasure from century bikes vadodara on 27 May 2016.very first day to till date it not start by kick in the morning or whenever it remain idle for 3to 4hours even choke given.it not start after kicking 15 to 20times.even if choke given it not start.by self start button also it not start.sometime it not start by self start also.2 Times given to showroom for solving problem.2 Days put vehicle there to observe and check everything.but problem as it is.no proper solution of this problem given.how much time I have to go for this....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Product is very poor

 gaurkumar on Jun 24, 2016
Hi,

I am a Hero Moto Corp customer and I have Passion Pro Vehicle Number is DL 5S AR 5083. I have purchase a bike in 14th Feb. 2016. and its a warranty period. and i was doing services my bike on time but before some days bike lock is not working its stuck while i am doing handle lock you know that its a major thing if bike lock is not working so its easy to lost. please resolve my issue as soon as possible please confirm me on my email id or my mobile number.

Thanks & regards,
Gaurav Kumar
[protected]
kumarg143.gk@gmail.com...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Maestro/ engine product problem

 rakesh duttasiliguri on Jun 22, 2016
I have a maestro in warrenty, day before yesterday it created a major problem in engine . i showed it to the service centre, now they are saying that there is not the availability of that required spare and even they don't know when it will be available. they have thrown me in to an uncertainity.in such situation they are telling me to ride the scooty, but i think it will hamper the rest portion of the engine . so, what have i to do at that moment i don't know....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — Voice tik.. Tik... Tik... Came from my bike i-smart

 sanbehl on Jun 22, 2016
Voice came from my i-smart
Sorry to inform you that i had purchased i-smart 03, august 2015. I had done regular on time services from authorised hero service centre, right now my bike run 8000. Km, but from yesterday a sound came from my bike... Tik.. Tik... Tik.. Tik.. Tik.. Tik..
So please tell me to whome i show my bike...
My bike regn. No. Dl-1sz-0885
Regards
Sandeep behl
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Glamour bike white smoke

 bashaalsana on Jun 21, 2016
My new glamour bike in very bad condition full of white smoke and engine noses but local show rooms not responding to my complaint it was an repeated complaint in bikeee my bike model is hero glamour just 6 months used and with reading 5335 but i think this was thee engine maufacture complaint i have a complaint since 1000 kms reading local dasaratha hero show room not at responding to mee i have visited several times to the show room...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Hero passion x pro

 ishwar Lalwani on Jun 21, 2016
Hi team,

I am from jaipur and has purchased your product passion x pro from jaipur dealer supreme motors near pink square raja park jaipur on yesterday 20th june at 6.00pm. I faced the following difficulties.

1. Dealer has given the delay delivery by 8.30 while i have reached there at 5.30pm.
2. Dealer has given the delivery of bike without doing all the checks. Below were the failure from dealer side.
A. Byke does not have petrol pipe in this due to this i have lost all my petrol at nearby petrol pump of indian oil.
B. Byke does not have current...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Front Seat cover for xtreme sports

 Hemant Khanal on Jun 20, 2016
I bought xtreme sports on 13/06/2016 with a defected front seat cover. Now when I reported back the same on immediate next day to the showroom they are denying stating that it is not from their end. Request your immediate help.
The issue is a small hole in the upside part. They are giving silly reasons as 'company defect cannot be there because we thoroughly check all the vehicles before getting them from the godown'. I requested them to place a replacement from the company itself but seems they are least bothered to do so and ignoring the matter.


Showroom name : Pratibha...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Front shocker & chain noise

 akhil3699 on Jun 20, 2016
I am Narender Kumar. I had buy a new motorcylce from Tewatia Associates. Date of purchase 10.4.2016. From the day One front shocker & chain set noise problem. I had complete 2 service and I inform to the engineer and again my problem persist.

Here I am given to you my last service detail:
Invoice No:[protected]RINV[protected]-2016 16:36:02
Job Card No :[protected]RJC[protected]
VIN : MALHA10BWCHC12770
Model : Splendor +
KMS : 2918

I request my problem will not resolve at service center. Please consider on priority basis.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Hero pleasure

 Vaibhavg2 on Jun 19, 2016
This is to bring light to you for your sick unprofessional and no knowledge service centers working. Gave my Hero pleasure RJ 14 CS 5656 on 18 june 2016 for service. And after 24hrs what i see is my vehicles body has oil marks all over and after telling a staff there they just rubbed a cloth (super dirty) on the body as if the marks would go . Hero you need to take action against these pathetic service centres . They have also rubbed my vehicles body so harshly that it has lost paint . I know your market share wont get effected if you loose few of your customers and you will keep on growing . But...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Starting trouble to hero pleasure scooter purchased yesterday reg

 heroprasanth
We have purchased hero pleasure scooter on[protected] afternoon from ms & s motors palarivattom, ernakulam, kerala. After bring the scooter to home by driven, i just switched-off the engine. After that the scooter is not able to start again. We tried all possibilities for starting the scooter but no use. It seems to be fault even before completing one day.
Also the showroom ppl have not given my choice colour of “orange - white”. They informed that it will take one month for getting my choice. And shown me only three old vehicles one black, one red, & one red - white. Among that i forced...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Non - receipt of registration card even after 7 months of purchase of two - wheeler

 Ripunjoy Sarma
I had purchased a hero super splendor with chassis no. Mblja05emf9j31724 and engine no. Ja05ecf9j31449 fro m/s ess ess motors, biswanath chariali, sonitpur, assam, pin - 784176 on 29/10/2015. It had charged me rs. 6700.00 as registration charges. But i am yet to get the registration card of my two - wheeler, though i have been forced to visit the office of the said sub-dealership multiple times. Though it has given me the registration no. Of my two - wheeler, it has been giving one excuse after another when it comes to handing me over my rc. I need remediation asap...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Complaint against Motorcycle H R - 29AJ2507

 Pandey N K
Dear sir,
We have purchased bike i smart on 01/03/2015 form yuva motors faridabad and bile services form raghuvir auto sohna road faridabad, we have done the third service from raghuvir auto we checked the engine oil is nile. Then complaint to dealer. We have ocmplaint the last three services. But they are not hearing
Kindly look into matter the shortout my engine oil problem.
With regards
N k pandey
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Oil leakage in engine

 venkateash karane
I won the passion X pro bike "MH 12, MG 8841". I gave it to authorised service centre in katraj resistered the complaint about oil leakage in engine
on[protected]
but they don't solving this problem, they only wash the bike and handover me, after 1 weak[protected] I show them, still that problem not solved
and they charged me Rs 187. for this and not done any work on this.
So please take the necessary action on this and give me the solution for this....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Passion pro bike back rim/tyre

 neeraj kumar dubey
I am purchase my passion pro bike[protected]. Bace tyer mai lahar gadi ki purchase sai hi thi. Bike ki first service[protected] or 2nd service[protected] ko hue or dino hi complain mai tyer ki laher ki complain thi. Bike ka 2 bar tyer nhi repace ho chukka hai uski recipe eenclose hai. Jab back rim replacement ki baat aaye tou workshop (Suri automobile jhansi) manger or superviser nhi usko warrenty mai relace kerne sai manna ker diya. Usko insureance claim mai replace ki baat kerne lage isski written complain unka job card date[protected] mai ker di hai.
Plz aap mare bace tyer mai lahar marne...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — My scooter maestro edge lxi modal...

 atuldwivedi
Hi
My name is atul dwivedi and i am here to complain of my scooter maestro edge lxi modal...
I want to told you that the company provide the average of 70km/l
But i am very upset and wants to inform you that the current average of maestro edge is less than 40...In local and less than 45 on highway...
This is very bad and i want to claim for this...
I am not satisfied with company instruction on maestro edge..

For more details
[protected] (Atul dwivedi)...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Moto Corp — Hero ismart mileage

 abhishek15415
सर मेरी ismart bike अप्रैल 2015 की खरीदी हुई हैं । फर्स्ट सर्विसिंग से लेकर अप्रैल 2016 में जो सर्विसिंग हुई हैं तब तक हर बार इस bike के माइलेज की कंप्लेंट की हैं लेकिन आज तक मेरी प्रॉब्लम solve नही हुई । आखिरी बार मेरी मेल चेक करते हुए सर्विस सेंटर से मुझे...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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