Hero Motocorp — Engine ceasing in less than 30 days of full work from the authorized Hero workshop,

As a renowned company HERO, it is a matter of concern that I was being duped by your franchise workshop dealer Dhawan Automobiles in the name of full work from scratch of the engine of my Maestro Edge Scotty(2016 model).

Around last week of September, I approached your workshop dealer named Dhawan Automobiles located in Patta Bohri, Jammu, 180001 for the servicing, replacing body parts and other essential works of the engine required.
I got the scooty back around the first week of October(invoice copy encl.) mentioning and explaining full engine work from scratch by the executive team of the workshop dealer.It was billed around Twelve thousand(approx).

I was deeply disappointed and annoyed by the harassment of the dealer for not claiming the insurance for the body parts and exaggerating the amount mentioning defectiveness in the engine which he assured me would be fully repaired.

Now, today is the third instance of ceasing the engine again after I received my scooty from Dawan Automobiles which not only hampers my work due to sudden stoppage but also puts me in trouble midway.I am getting the problem of ceasing the engine every fifteen days which blows all my faith in your company's service and zero accountability of the service provider. I am feeling internally disturbed as i invested huge amount of my hardcore money in its repairment which is seeming all in vain and a sense of fraud by the dealer.

It is also worth mentioning that I applied for an insurance claim for the scooty body parts but the authorities asked me to pay the full amount of the insurance and the company will reimburse the half of the net amount paid in my account later, which is an unethical and a deliberate attempt to violate the Insurance norms.

Please look into the matter and resolve my problem so that I may not get forced to approach legal or other forums and other means(Social Media).Kindly, revert back as soon as possible.

An early action in the matter shall be highly appreciated.

Name:Sunny Raina
Mob no:[protected], [protected]
Model:Maestro Edge Blue
Vehicle Reg No:BP-6130 Copy encl-03 Nos