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Himachal Road Transport Corporation [HRTC] Complaints & Reviews

www.hrtc.gov.in

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Updated: Nov 14, 2025

Complaints 1026

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57

Unresolved

969

Bad 😕 It seems that Himachal Road Transport Corporation [HRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Himachal Road Transport Corporation [HRTC]

Himachal Road Transport Corporation [HRTC] reviews & complaints page 32

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Address: Vill Ladhruhin PO Chauntra Tea Joginder nagar Distt Mandi Himachal Pardesh, Mandi, Himachal Pradesh, 175032

Sir,
I beg to say that iam a citizen of himachal pradesh and i want to say that joginder nagar is the important city of distt. Mandi and their should be no volvo buses from shimla to joginder nagar and their is also very less hrtc buses for joginder nagar to shimla. So i kindly request you you should look for this case and at least one volvo bus req

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Address: Shimla, Himachal Pradesh, 171009

I have booked my himgaurav bus from delhi to manali (Himgaurav timing 7:10). After reaching delhi isbt kashmiri gate i get to know that bus is not available due to known reasons.. I have booked my tickets since 8th march there is no updae given to me regarding this. I have made my all schedule regarding this.. All this # happed with me i need a satisfactory answer. Now the counter people is saying bus is not going since 14 or 15 days. You people have some commons sense to let us know these things. Previously my mind was like hrtc is best.. I will travel in hrtc only. But hrtc is careless.

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Address: Shimla, Himachal Pradesh

As i was traveling from lakkar bazaar bus stand to bhatakuffer in hrtc bus from lakkar bazaar to patgerh (Bhatakuffer) the conductor of the bus slapped a boy as he was drunked. Sir, he the boy was sleeping and he was not disturbing anyone but the conductor slapped him very tightly and he got injured. I request you to take strict action against the conductor of patgerh bus because this kind of behavior with pesenger is intolerateable.

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At "green valley punjabi dhaba, taraori karnal" they had not not put any menu card and they from customers according to there will. As hrtc buses stops there only hence people are forced to have food there even the quality of food was worst.
So kindly take some action against this.
They are charging ₹210 for one plate which is not affordable for a ordinary person travelling in ordinary class bus..

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A

Anvi Dogra

Mar 27, 2019

Chintpurni Sarhan ordinary hrtc bus which is scheduled to be departed at sharp 7:30 pm in the evening departed at 7:25 pm.
Moreover, Delhi Manali ordinary hrtc which is scheduled to be depart at 10:50 pm from bilaspur departed at 10:25. Thus leaving the passengerd reaching bus stand at 10:40.

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Address: V.p.o Taal teh and distt hamirpur, Hamirpur, Himachal Pradesh, 177401

Hello sir i am akshay thakur. My sister was travelling to taal to hamirpur daily in govt bus (Timing 8:45 a. M). I beg to say that irresponsible both drivers and bus conductors with the commuters. They look towards the passengers with indifference and behave with them in a very strange and absurd way. They lack etiquette and use filthy language.

Generally, the bus drivers do not stop the bus.in this way many commuters fall, and feel a lot of irritation and insult.
Humblest request for you sir quick action against the bus conductor and driver

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Thakur Akshay Chambyal

Mar 28, 2019

Hello sir I am akshay thakur .My sister was travelling daily tal to hamirpur on hrtc bus (timing 8:45 at Taal) the behaviour of bus conductor is very rude with passengers. They are not at all cooperative.

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Address: Geen Valley Punjabi Dhaba , Taraori , Karnal, Karnal, Haryana, 132116

At "green valley punjabi dhaba, taraori karnal" they had not not put any menu card and they from customers according to there will. As hrtc buses stops there only hence people are forced to have food there even the quality of food was worst.
So kindly take some action against this.
They are charging ₹210 for one plate which is not affordable for a ordinary person travelling in ordinary class bus..

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Address: Shop 119, Main market, Rupnagar, Punjab, 140124

I narender kumar. I travelled daily from una to anandpur sahib by hrtc buses. I notice that there is variation in bus fare some of the conductor charge 52 rs.. Some 48 some 44 some 47 rs and so on for the same route. Please tell me the reason behind this and also set a fix bus fare for same route. I already registered my complaint on whatsapp no given on your website. Reply me if you can

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Gorru Singh

from Narwana, Haryana

Apr 3, 2019

Dear team last night I have traveled in himachal roadways bus no HR18B6537 I have late request to bus driver to drop me in my village bus stand in their route bus driver are used abused language and harass me and not dropped.. and dropped me in 10 km left on road in night 9pm
Kindly action again this bludy driver...

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Address: Shimla . isbt, Shimla, Himachal Pradesh, 171001

Today on 9 february, i am trevling chandigarh to shimla in your deluxe bus. Condition is not well as compare to other transport like haryana or punjab roadways.. These buses are well maintain if i talk about a normal bus. Nowba luxury. If you are take extra charge to trevel in your buses then provide the service acording to your fare.
Why himachal transport in loss every year, because of your this type of service. The condition of bus, break sound.. Atlist bus is not clean properly.
Roughest experice with himachal transport..
Revert me back about my complaint..
Otherwise this complaint forwarded to higher level.
[protected]@gmail.com

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Vicky Palsra

from Rudraprayag, Uttarakhand

Mar 21, 2019

I am traveling from bus baijnath to delhi . The sheat I get in not proper cleane.

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Last night my sister was travelling from delhi to hamirpur in volvo bus, she took the bus at 9:20 from delhi, she was with 6 friend they were sleeping and her bag was on the upper rack to keep thing she didn't realise and someone stolen the laptop please find by cctv survillance. Please please plaese help we belong to a poor family. The laptop was worth rupees 50000 and was of company lenovo along with laptop there was also headphones of company boat

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Address: 176001

I was travelling from chandigarh to kangra in bus with timing 10:10 pm at night. The bus stops at fresh and choice restaurant in ropar, that has poor staff service. And they were charging 30 rupees over 20 rupees bottle of soft drink. If mrp is 20 how can they charge 30 for that. I had some arguments with the satff member on counter then he said you give 20 rupees. The food was not good. I have been travelling in this bus since last 2 years the bus used to stop at haveli which is best. The food of haveli is really good. I think hrtc should maintain its standard as we are painting 700 from kangra to chandigarh atleast bus stop should be a standard place not like fresh and choice.
I will ask my media friends to make this thing public as people should also know about these things.

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Prashant Shekhar Gupta

from Narwana, Haryana

Mar 6, 2019

I kept my laptop bag on the upper shelf in bus from Delhi to Joginder nagar (bus no. HP72B9938, Delhi departure at 9:27pm on 24th Feb 2019). The luggage went missing between Mayur dhaba, pipli to harabag. It contained dell laptop(service tag no. GC79QC2), headphone, power bank, cell phone chargers and some other documents.

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Sir, today i was travel from chandigarh to palampur bus no:-hp53 1897 with me and my friend at 11am and i have 3 4 bags along with me so i had place my bags behind the driver seat and there is too much space bt the driver of this bus said very rudely. He said don’t place ur bag here just take it from here. Seroiusly he did’nt know that how to talk with passengers. I am 21 years old girl and he talked very wrong way with me. So please its humble request to hrtc. Take action again driver.

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Shreyanshi09

Mar 14, 2019

The bus goes from nerwa at 6.30 am but the bus didn't come as the driver and conductor are making there own self made holiday. Passangers are highly suffering due to this behavior.

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Anurag Rana

from Dharmsala, Himachal Pradesh

Mar 14, 2019

Hp 12 H 9432 Conductor could not trickett on main station it says not mehtpur not a station.He can ticket only una not any other sration.
After that He behave angryand unnatural like a behave
So pls sir do some strict thing against her.

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Address: Bilaspur, Himachal Pradesh

Bus no. Hp69a1489. The behaviour of bus staff is very rude with passengers. They are not at all cooperative. Their main aim is only to make more and more money.
I lost my ticket and conductor was aware of the thing that he had given the ticket to me but still he behaved in an arrogant manner and asked me to leave the bus. He had all the details of the seats even which are booked but still to upload new passengers he did such a disgusting thing.

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Feb 27, 2019

Updated by Chandnishukla I want to add on that I am with my elder brother and younger sister in the bus. My brother is a respected army soldier. He is on recall from his army unit as the atmosphere of our country is surrounded by terrorist wibes. The driver and conductor did not even respected him and this was the most disrespectful thing, they did. So I want authorities to take some strict action against them.

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Address: Solan, Himachal Pradesh, 173207

It is been observed a lot of times that drivers are very rude of himachal roadways specially bus that starts from delhi to baggage, and also they have a huge problem when people who are seated on the seat no 2/3. The bus timings are such wherein it's a overnight journey. People would definitely sleep. And if single women is travelling she would go to back seat and sit there. If drivers are so uncomfortable and feel uneasy to other passengers sleeping. I think drivers needs to be changed and they should be driving overnight. They can be a possible hazard to other passengers and their safety.

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Kumar_81

Mar 6, 2019

Conductor of bus Palampur to sujanpur via duhai Dhaniyar rout is not do their work properly. he is not given the tickets to passenger. He doing everyday when he is on his turn. Date is 28.02.2019 5 o'clock Thural to duhak . Please take necessary action. Thanku

Kumar_81's reply, Feb 28, 2019

विभाग को अवगत कराना सनाया फर्ज है

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Address: Kullu, 715101

I boarded from kullu to delhi in hrtc ac bus
It has been almost 5 hours ac not working we have paid for ac and not for non ac. Kindly look into it asap and i want a refund.

We are 4 people we asked the conductor he is saying cooling hoga it will take time but still it is not working and i am frustrated in sitting in sun.

Conductor number is [protected].

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Feb 23, 2019

Updated by mehtab chowdhary Kindly provide an update.

Feb 23, 2019

Updated by mehtab chowdhary Called almost 7 times in the given number but no one is answering

Feb 23, 2019

Updated by mehtab chowdhary Is there anyone to listen to my complaint?
I need to speak someone higher

Feb 23, 2019

Updated by mehtab chowdhary Can someone come to my bus and check ac as per the driver it is not working but I am pretty sure it is in working condition.
Why it was not informed to us firstly that ac is not working why informing in mid journey.
Can you help me with the company's team whom I can speak with.
We are not able to open the windows as well we are feeling suffocation.

Feb 23, 2019

Updated by mehtab chowdhary I want refund of 4 ac ticket charge me with non ac price and return the rest

Feb 25, 2019

Updated by mehtab chowdhary Please provide me with a update. I am waiting for an answer.

Feb 27, 2019

Updated by mehtab chowdhary Still I have not got any re[censored]ion any call and no reply

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Deepshïkhã Shãrmàã

from Dirba, Punjab

Feb 28, 2019

Hrtc driver (hmr-haridwar) date:17feb2019 misbehave with a girl and a handicapped boy. When they asked to stop the bus at their bus stop nd misbehaved and stop the bus 5km away from the stop.

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Address: Sainj Bagra, Tehsil Karsog, Distt Mandi, Mandi, Himachal Pradesh, 175011

Hello sir/madam,

Hrtc buses stops near parwanoo (Near shiwalik hotel) for break while travelling from chandigarh to shimla. But the quality of the restuarant is below average, there are hardly any snacks, meals, soft drinks available and no other shops in the surrounding. Also the prices are way above of tea/coffee, snacks.

I was travelling with my mom from chandigarh to shimla and suddenly my mom was not feeling well and ask me to bring limca bottle and some sweet/salty candies to feel little better. But unfortunately i didn't find a single thing there and was feeling so frustrated and helpless.
First i thought to share my concern on social media (Fb, twitter) but then realized it would be good to first raise it with the concerned team and will raise it to social media platform if necessary actions will not be taken.

Thanks,
Amit thakur

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Deepshïkhã Shãrmàã

from Dirba, Punjab

Feb 28, 2019

Hrtc driver (hmr-haridwar) date:17feb2019 misbehave with a girl and a handicapped boy. When they asked to stop the bus at their bus stop nd misbehaved and stop the bus 5km away from the stop and use miswording against the girl who raised her voice.

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Address: vill upper barol, p.o. dari, 176057

Sir

With due respect my refund is still not done. My details are as follows

1) bus booking himani express on 31 jan online amount 907

2) bus route suspended due to unknown reasons

3) i was waiting for the bus for 3 hour at chandigarh 43 on 31 no one informed about the suspended bus i was late and work remain pending

4) e mail done for refund forwarding to r. O. Chamba talked on phone to help line as well as chamba hrtc and other multiple times but still not get refund

5) i sent my account detail also still no action

Know i am forwarding this mail to grivecencee cell and to enquire office

First given no information regarding suspended route and till no refund issued

Thanks

Pankaj puri

[protected]

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Sir /mam
Subject - refund of tickets fare
Pnr no - [protected]
Date of journey - 23 feb 2019
Passengers name - 1) rohan singh 2) tejpal bisht
I booked two tickets on 22nd february of fare 482 by using my debit card and after that it cancelled it on 22nd february and amount of 408 not get refunded. i contacted paytm they told me to contact hrtc to reflect money on your account.
I request the bank to refund the ticket fare.
Thank you
Bank account number -[protected]
Ifsc code - synb0008220
Phone no. - [protected]
Debit card no - [protected]

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Address: Baddi busstand, Solan, Himachal Pradesh

I have boarded bus from baddi to zirakpur on 22 feb 2019 at 8:30 i got my ticket of rs 49 i have given conductor 100 rs he didn't have change so he said he will give me change when he will get it but after that the conductor has changed noe he is saying he was private conductor how could a privtae conductor cut ticket in govt bus i want my 50 rs back

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Feb 22, 2019

Updated by Ratish92 He is still not giving my money back I want my refund else I m going to consumer court

Feb 22, 2019

Updated by Ratish92 My number is [protected]

Feb 22, 2019

Updated by Ratish92 Problem not resolved

Feb 22, 2019

Updated by Ratish92 Why my complaint is marked as resolved when it's not

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Address: Baldwara , 175033, Mandi, Himachal Pradesh, 175033

Sir,
Hrtc is charging 12 rs fare of 5 kilometers and showing the distance 7 kilometers on their tickets.
They make the ticket from jahu which is further 700 meters apart from new bhambla chowk. But also from jahu the distance is 6 km.
By pass chowk bhambla, (Near to jahu bus stand) is 5 km apart from baldwara. Kindly refer to attached snapshots for your reference and take necessary action.

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Sir,
I wanted to travel in ac volvo today thursday 21 feb 2019 departure 11.15,. However was denied ticket on the pretext that ticket will be given for ambala only if i board the bus. To best of my knowledge ticket for karnal is always given as i prefer travelling in hrtc buses quite often. Pl look into the matter.
Rks
[protected]

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