Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

On 14/02/2014 around 10 PM HPCL Dealer B.S. Bhatia & Co. filled Petrol in My Car Maruti Ritz CG04HC1428 . On Next day when I tried to start my Car I was unable to start it and was I didnt understood the reason for it and was unable to attend my Very important meeting. On 17th Feb 2014 after a Sunday, when I called Company personnels for verification of the reason they were also unable to find it out ad ultimately my Car had to be toed and taken to Authorized Company Service Centre . On detailed checking of my Car and unable to find any fault in it, they further Checked the Petrol & fuel tank upon which they found Water and outside particles in it. The same was because of One of your Dealer B.S. Bhatia & Co. from whom I unfortunately filled Petrol in my Car. HPCL is therefore requested to have a detailed survey on the Dealer and compensate me for its irresponsibility and poor Quality Petrol . Hoping to see some immediate action from your side.

NAME : S. KONDALA RAO MOBILE : [protected] e.mail : [protected]@gmail.com
CONSUMER NUMBER: 758373
GAS AGENCY : VIJAYAWADA GAS COMPANY
TICKET NUMBER : 1402367
dear sir
the gas cylinder is delivered to me on 14th january, 2014. so far the subsidy amount is not deposited in to my Indian Overseas Bank Savings bank Account No: [protected]. my aadhar No:[protected].
Our gas company dealer has already made a complaint in this matter. no action is initiated from your side.
i request you to deposit the amount in to my Savings bank account mentioned above at the earliest.

my name is peruri perayya aged 80 years, senior citizen, during the aadhar linkup the HP gas agency asked me to sumbit aadhar no.with xerox, bank a/c no. I submitted the same. But unfortunately the subsidy amount is not getting t
ransfer to my a/c right from the begining. I approached the hp gas agency and bank people, but no action has been taken so far. being an old man i could not able to approach frequently for the above problem, kindly take immediate action for transfering the same.

booking date delivery date cash memo no. subsidy amt. transfer date

18.4.[protected] not transfered

24.7.2013 26.7.[protected] not transtered
[protected] [protected]-[protected]
[protected] 108328 not transfered

details:

hp gas consumer no.42873:
aadhar no.[protected]:
bank of baroda a/c no.[protected],

kindly take corrective action for transfer of my subsidy amount.

p perayya

[protected]

Dear sir,

In kothamangalam-ernakulam-kerala 686691 only one agency for large area & monopoly.

This is from thrikkariyoor -3km away from kothamangalam town-kochi-686692

Now for few years they are bring house hold gas cycilenders in 40ft x 12ft national permit truck/lorry. & delivery in main road & junctions only.

Those who requires refilling they should arrenge your own vehciles, rush to the junction or main road & collect. Those who reach first they only gets.

In this regards your enquiry commity or investigation officers or agencies can check with customers in houses.

You can able to see cycilenders kept infront of every house with chain lock. But charges the full amount for delivery also.

15 days once or monthly once in particuler day delivery in junctions only. That auto rishows & other public carrier drivers, shop keepers are keeping their cyclinders & their dear & near people's cycilders in junctions & collecting - there itself finishing. Tarred pocket roads they are not comming.

Old people, ladies, handicaped, disable persons, day time working people all find it very defficult to get

Make ensure that as per law & contract this to be delivered in homes - kitchen conneted.

Hopes you will do the needful for direct enquiry, feed back, checking then make delivery as per law - hp.

Regards,


Consumer

my consumer no. is 720792. i had booked 8th refill cylinder vide booking no. 288927 and subsidized cash memo. no. 198703 dated[protected] and paid rs. 1310. but the subsidy of rs. 839.29 has not been transferred in my account till date whereas the advance of rs. 435 and subsidy of rs. 839.29 towards 9th refill cylinder has been transferred in my account. suggest how would i get that amount.

sir my HPCL company distributer is aditi gas agency, civil lines sagar, m.p. sir i am very hurt about my distributer every time my distributer delay my refill this time my HP gas booking No. 234710 cleared[protected] but till date not delivered to me. I am contact many time to distributer but his employee miss we have. Pl rectify my complaint.

Sir/Madam, we have become victim of poor delivery service of HP Gas Agency. 10 days back i booked a cylinder. 2 days after booking the cylinder, it is updated as delivered on their online system. However, as on date i haven't received the cylinder. after, that i am running from piller to post but all in vain. They have started doing mental torture of me. No phone call attending, no complaints entertained. The details are attachment. Please help me out sir. Regards, Mohmad Aasif Bhat [protected] HP Gas Consumer number-633443

This is Parthiban, My distributor TRUPTI ENTERPRISES, Devasandra Main Road, KR Puram, Bangalore - 560036. I booked cylinder on 28.01.14, Booking No 284082, Consumer No 604832. Cash memo 161639 generated on 29.01.2014 and I received message on 30.01.2014 for the Refill delivered on 29.01.14 for the same booking. I Immediately called HP and raised a complaint on 30.01.2014. Till date my refill was not delivered. The issue happened earlier 2 times in last 6 Months from this dealer. I called personally to dealer reported the issue. But still the same problem continues. Previous ref HPGas Booking No 249097 Cash Memo 125703; Dt 24.10.13 and got delivered message on 26.10.13. HPGas Booking No 235628 Cash Memo 112660; Dt 18.09.13 and got delivered message on 20.09.13. I request HP to take immediate action against the dealer and take necessary action against them. Thanks, S. Parthiban

I am Sr Citizen Stay alone. My Gas consumer No. 614073. Gas Distributor Darshan Gas Service, Kalwa (West) Thane. I booked my gas on 11.1.2014.My booking no. is 264764. I have not received my gas till today. Phone of Darshan Gas never picked up. Most of the time it is observed kept aside or just ringing. Every consumer has to rush at Darshan's godown / office. They console only that cylinder will be delivered tomorrow but after 19 days I have not received the same. My consumption 3 cylinders per year. Though I have submitted my AADHAR CARD, Bank statement detail etc. Every time they ask for gas pass book which is also shown. I am tired with the supplier. Why this is done? Like me many other Sr Citizen / Handikept / carrying lady may be suffering this problem WHY DONT YOU SORT OUT THIS PROBLEM? Kanak G Sampat 303, Kishor Smruti, Station Road, Kalwa (W), Thane 400605. M No. [protected]

To get a gas connection transferred to my name from my late father's name, I have to do the following visits: 1. Visit Dealer who will insist on a Consumer number before they can print out a "format" of the affidavit. 2. Buy Stamp paper of Rs.100 3. Go to some typing guy to get it types. 4. Go to Notary public and leave it there with a 200 rupees fee. 5. Collect it after 3 days. 6. Go to a studio to take 3 photographs 7. Take these back to the Gas dealer. 8. They then give you a KYC form, and tell you what else to bring. 9. Go with all these, and then THESE give you a date & time. 10. Go on that date, but if you miss the time, they will give you another appointment. On the 10th visit, you will know if they need anything more!! Totally 20 Auto Rickshaw trips for an old person. Two ladies sitting at the HP gas agency have absolutely no intention to do anything faster. Looked like they are enjoying annoying you with all these trips, and ultimately getting you to SUBMIT, and Surrender to them because should you show any displeasure, they have the " Power" to get you to make two more visits somewhere!!! Maybe India is spending a lot more fuel than necessary because of these blasted red tapism and the pleasure people take in getting you to walk so many times to them.

Vignaharta Gas agency Bhandup East does black marketing of the gas. I have done a Gas booking from HP anytime on 24th Jan 2014. The next day 25th Jan 2014 I received a message saying that the Cylinder will be delivered in a short while, I waited till evening but there was no clue of the cylinder. Then I made a call to the Gas Agency, from where I came to know that the gas has already been sent with the delivery guy from their godown. The agency gave the number of the guy who was bringing the gas cylinder to deliver. We tried to contact the guy named Mani n number of times but he did not answered our call. On the same day we received an SMS from HP anytime with the receipt number stating that the gas was delivered, when we did not received the gas only. Then on 27th Jan 2014 we again called at the agency (Vignaharta Gas Agency) to check the status, from where we were told that they had already sent the gas cylinder and should not bother calling them and try to contact the delivery guy Mani. After several attempts finally Mani received my call at 5pm on 27th Jan, and when we asked about the gas he was very rude and said it will take more 2-3 days. When I told him that I have already received a delivery SMS with the receipt number of the gas delivery done on my account, then he said these things happen. When I sternly told him to deliver the gas on the same day then he said he is not having any gas at that point of time and can only try the next day. My question is when the Agency godown had already released the gas cylinder on my name on 25th Jan, 2014, where did the Cylinder go and who received that cylinder? And if I have not yet received the Gas cylinder then how come I received a receipt as well as delivery confirmation. Now its been 3 days since I have received the delivery confirmation and receipt number(Cash Memo number) where is my gas. Its very obvious that the agency is selling the cylinders in Black market and due to which the consumers are facing issues.

Name of Gas consumer my self Kanak Gokaldas Sampat Age 62 years. Stay ALONE. Wife expired in 2004 Gas Consumer No. 614073 of Darshan Gas Service, Kalwa (W), Thane 400605. I booked LPG gas cylinder for refilling on 10.1.2014 Booking No. 264764, I have not received Gas till today. Gas service phone is not lifted. I inquire during office hours regularly but no response till today. 4 times it is registered in their log book but not yet supplied. I am Senior Citizen & stay alone. I find very difficult to correspond every day. PLEASE LOOK INTO THIS MATTER SERIOUSLY Regards Kanak Gokaldas Sampat

My Consumer No :637513, I had Received the Cylinder on 23.01.2013 from Pune - Kiran Agencies, 9 Anchore House, Bank of India Compound, Kondhwa Road, Pune, I had paid Rs.1300/= to the gas supplier person, Cash Memo No:[protected]/01/2014. I had received only advance Rs.435/= before delivery, but I want to know, when I get return of ( 1300.00 - 435 ) = 865/= - Gas Cylinder Charge, = Balance amount when it will transfer my account, Also Dealers not ready to answer, Kindly confirm me on my email id please, anupom.[protected]@gmail.com Waiting for you earliest reply and help for the same please, Thanks Anupom Chattopadhyay

Our Consumer No.is 618593; Distributor Code:7 123320 Distributor Name : S.A.Todankar ;Located at Parel I Have Booked the cylinder(Refill) thru Mobile on 9th Jan 2014 & Booking No.245034;On 17th Jan 2014 SMS received that on HP Gas Booking No.245034 Subsidized Cash Memo 166670 Dated 16th Jan 2014 ;Your Refill will be delivered shortly.Till 23rd Jan 2014 I have not received the cylinder and for the same resaon I have called twice to disributor but always receives useless reply from his employees and this has become regular practice. The distributor must be delivering the booked cylinders to some others & that is the reason never get proper answer to the customers. I request you to take appropriate action against him.

I have manually booked one cylinder through distributer’s office on[protected], but this booking status was not shown on online portal. Then I again booked cylinder through online portal on[protected] and finally cylinder delivers to my home on[protected]. I have paid Rs.1052/- for the same. But still I don’t get the Subsidy to my Aadhar card linked account number ( I have already received advance Subsidy of Rs. 435/-). My complaints/Queries are 1. Why I have not received my Subsidy even after 10 days of delivery? 2. When I Checked my online refilling status through consumer portal, my booking still shows open even after 10 days of receiving the Cylinder. 3. One booking and delivery shows on my account on 20.12.2013, but I haven’t booked/received any cylinder after 25/09/2013. So whom this delivery has been done and why? I have registered complaint regarding this on HPGas Consumer Zone on 14.01.2014 with reference no. 13131520. But nobody is not responding. Kindly help me out if possible. My details are: Name : Manish Kumar Yadav Mobile : [protected] Email : [protected]@yahoo.co.in Landline : Address : BCW Surajpur, Tehsil - Kalka State : HARYANA Distributor : M/S KALKAJI GAS SERVICE[protected] Consumer No. : 511367

sir, my consumer number 609173. for the last 46 days the agency did not supplied the cylinder. when i am contacting they are giving irresponsible answers, i am a widow trying very hard to live. please do the needful for proper supply. or else i will be constrained to take legal action. expecting your favourite action in this regard,



preeja.

Sir, I am residing at E-I/152, Lajpat Nagar, New Delhi. I am using LPG gas of Hindustan Petroleum Corpn. Ltd., through distributer M/s Smart Gas Agency, South Delhi. My consumer No. 621305. This is to bring to your notice that from January 2013 I have received only six subsidized cylinders dates given below: 1.[protected], 8-2-2013,[protected],[protected], 8-10-13, and 5-12-13. Seventh cylinder I received on[protected] for Rs. 1241. The message I received on my mobile that this is a non-subsidy cylinder. Kindly look into the matter. Thanking you,

I am Dinesh Sahane. I'm HP gas consumer. September 19, 2013 I had a blast of gas at our house, and the house that incident I lost my mother took the loss, but also help US incident, yet none or insurance we have did not get the Gas Company.

http://www.dnaindia.com/pune/report-lpg-cylinder-blast-injures-five-of-family-18...⇄

Contact no
[protected]

Dear sir/madam I, Atul S. Charde resident of Nagpur registered for new connection on[protected] and fulfilled whole procedure & made documents as per the requirement. I am not getting new connection from M/s Sanjana Gas Agency, Wardha Road Nagpur. Its to harrasing behaviour from the dealer and not giving proper idea regarding new connection. Finally I decided to fight against this and so completing you. I request you to cooperate me and help me. My registration no. Is 6458. Email address: [protected]@gmail.com Contact no. : [protected]

Dear Sir,
Managing Director Hp Gas

Sub. Enquiry on Consumer Number

Dear Sir,
I wanted to know whether my HP Connection with Consumer number 604102 is active or not.If the Consumer number have changed over the years can you please provide me with the new Consumer number.Please find the details below on the connection

Name: Surendra.R
Consumer Number :604102
Agency Name: ixit Gas Agencies, Bus Stand Road, Ranebennur, Haveri - 581115.

You can revert back on the email [protected]@gmail.com and Cell--[protected]

Please do the needfull

Thanks.