Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Dear Sir/Madam,

This is to bring to your notice the immense trouble faced by the HP gas consumers.

From the last 6 months, Kiran Gas Agency in Hadapsar is creating a lot of problems for the consumers. Cylinders are always out of stock. Even after proper booking period, they do not deliver the cylinders at the residences saying they have no means to send the cylinders home and ask to collect from their godowns, where they charge extra money and still give the excuse of shortage and ask consumers to come again.

Domestic cylinders are a basic necessity and these people therefore try to take undue advantage of people's need and extract money illegally and trouble the consumers.

Please look into the matter.

Hello People,

I'm back to share my sad stories, this time about how mindf#cked i get due to our awesome CNG Gas pumps in Hyderabad.

To begin with Hyderabad city is 650 sq km in size. There are JUST 13 CNG pumps here! That means you have to drive for atleast 50 kms to get this damned gas!! HINDUSTAN PETROLEUM OR HP is the sole distributor of CNG in Hyderabad.

I personally need to drive 20 Kms to-and-fro to the nearest CNG Gas station and 28 Kms for the Alternative one.
Gachibowli-Langar House- Gachibowli (20 kms round trip)
or
Gachibowli-Abids-Gachibowli (28 kms round trip).

It gets worst!! I need to fuel once a week by 10 KG tank. None of the pumps are equipped to fill my cylinder up with the full load of 10 KGs. So as a result I only get about 7-8 KGs on each refill.

IN ABIDS HP CNG STATION,

THERE IS A QUEUE TO GET GAS. YOU HAVE TO WAIT 2 KMS AWAY FROM THE STATION, IN A QUEUE NEXT TO AUTO RICKSHAW GUYS. IF YOU HAVE A GIRL WITH YOU IN THE CAR, BE PREPARED TO HAVE HER VERBALLY AND VISUALLY MOLESTED BY THESE LOW-LIFES.

Sometimes, when there is police action in the area like yesterday, the queue is not there, However there is no communication or message on the spot about it, you are just left wondering and are forced to take a 4 KM ROUND to see whats up at the gas station.

The nightmare HAS JUST BEGUN..

I have been to Langar house HP gas station 4 times in last 2 months and each time I was sent back being told the Gas Station is out of order. Just this Sunday, I went there again and guess what? The Pump is out of Order, "please come back tommorow". I thought okay I will try again "tommorow", guess what I went again, and it didn't happen! "The Mechanic didn't come", I felt like burning the whole god-damned place down!

Such high unprofessional conduct by a Govt. owned Company is no surprise. Infact in the Langar House pump, when i had to see the manager, I was asked, how could I enter their office without Shoes??!!!!

I mean really, screw you HP, i will like to defile you in everyway possible.

Taken from----- http://timesofshameindia.blogspot.in/2012/08/big-problem-with-cng-gas-in-hyderab...⇄

dear all.............

good moring alll o[censored]s............


we r staty in virar last 8th year & vasi bazar gas service provied serivec in last 8th year but suddenly thay
say we r not provied the deliver gas at ur home u transfer ur gas agency in nalspora.....???????????//


thanking u.........

Dear Sir/Mam,
.Please looks the meter! My Name is Yashvant Singh S/O Bhag Singh From Village Aiza Farm Post-Aiza District-Hardoi U.P 241001.
.And we have one of you filling station at Shahabad to Sandi road near Manpur before Jagdishpur if you come from Shahabad side road.
.We are not satisfied with your filling station worker and staff behave they are always rood and they are always use sarcastic comment’s there is your poor service example with the bad attitude.
.So I request to you please check the meter and please check the quality and quantity there your staff always given to the all customer differences measurement.
.So I request you please check and do the need full ASAP.


Regard’s
Yashvant Singh ! Manager in Admin
M.+91-[protected]

DEAR SIR,
I AM A REGULAR CUSTOMER OF HP GAS SINCE 2006.MY CONSUMER NO IS 601696 FROM QTR NO IV/42 NEW B TYPE COLONY BHULI DHANBAD JHARKHAND.
VERY SAD TO SAY I AM FACING MUCH MORE PROBLUM TO YOUR DISTRIBUTION CHHANLE.MY DISTRIBUTOR IS M/S VINAY HP GAS AGENCY,HE MAKE A DEALER IN MY NEAR LOCATION,WHOSE NAME IS LALAN MISHRA.HE GIVES ME RECIPT ONLY 429.50 AND TAKE MONEY FROM US RS 460,IN HIS OUTLATE.HE NEVER DELIVER IN HOME PARMANENTLY.I AM SINGLE MALE PERSON IN MY HOME AND NEVER DELIVER NUMBERWISE.
SO I FASE MUCH PROBLUM.
DISTRIBUTOR'S CODE NO 13018300

Hi Sir,

I working as a software professional, Before 30 minutes i went to HP petrol bulk near to Navalur toll gate(Chennai, Tamilnadu). And i asked the associate who works in HP petrol bulk to fill the petrol for Rs.500. when i opened the bike tank, he just injected the petrol puring pipe and told me sir it's full of dust on your petrol tank mouth clean it like that, so that i didn't noticed the digital meter as well as i have not feel the petrol puring in my tank. not even 5 sec's he taken out the petrol pipe and told me its done. i asked him you didn't put the petrol, he asked me to see the meter when i see its showing Rs.100, again i asked him i told you put petrol for Rs.500. then again he filled the petrol for 400 this time i noticed the meter and the petrol pured for 5.54 ltrs. when start my bike i checked the petrol indication it shows like very less not even half tank. my bike tank capacity is 13 ltrs. and reserve is 1.3 ltrs, so i calculated like reserve will 1ltr+1.25 ltr(for 1st 100 rs)+5.54 ltrs (for 400 rs ) total 7.79 ltrs. its should be more than half tank. i argued with him he said that the meter is working properly and i filled for 500 Rs. like that and fighting with me. i have the purchased receipt please do the needful. my mobile no : +91 [protected]

At 9:30 AM today (6 August 2012), I visited the HP petrol pump near Sony World Junction - Kormangala (SRI SATHYA SSAI FUELS).

I requested the attendant to fill Rs 2,000 worth of fuel. The attendant started the meter showed me a zero and started pumping.

After a few seconds, the attendant took my card and went to swipe it on the machine. During this time a second attendant came next to the pump.

When the original attendant returned, the pump had filled close to Rs. 1,200 worth of petrol. At this time the attendant came to the driver side to get the card signed and started trying to keep me distracted so I couldn't look at the pump meter.

I heard the click from the pump, and the other attendant said the petrol was filled and he CLOSED THE FUEL CAP. I noticed that the petrol amount was BLINKING and the liters filled screen did not show any numbers.

I told the attendant to show me the liters filled at which time they seemed to get a little worried. A third smooth talking attendant (who was collecting the money) explained to me the power had gone out (apparently only on my pump, and magically just around the time the petrol had almost filled).

I demanded that the petrol pump be switched on and that I see the liters filled. Sure enough, when the pump was switched back on, only Rs 1,700 had been filled in. The third attendant tried to brush off the situation as a mistake and explained that they were waiting for the power to come back and would then fill the remaining petrol.

The only problem is they had ALREADY CLOSED my FUEL CAP. If I had not caught them, they would have let me go away after stealing Rs 300 from me.

I took a photograph of the pump meter at this point and have it with me. I also collected the receipt for the Rs. 1,700 so far from them.

They then reopened my petrol cap and filled the remaining Rs 300 worth of petrol. I collected the receipt for this as well.

At this point I was fairly furious and parked on the side so I could lodge a formal complaint. By this point, the attendant was in panic and was apologizing profusely. He promised this would never happen again.

I then called the managers complaints phone number printed on the wall. ([protected]). After I spoke to him, he asked to speak to the three attendants. He then told me that since I had been eventually given my entire petrol, there was nothing to worry about. He apologized one last time and then hung up.

I am shocked that even the manager seems to be apparently ok with brushing this whole incident away, especially in the face of overwhelming proof (I have pictures and receipts). If a company like HP allows this to happen, then there is nothing left to say.

I would like to take this to court so that HP is actually expected to step up and take some action.

DEAR SIR,
I AM A CONSUMER OF HP GAS SERVICE ,SIR WHEN I AM BOOKING FOR A NEW CYLINDER IT'S ALWAYS SAYS THAT YOUR CONSUMER NO IS NOT ACTIVE,WHILE I AM VISITING TO MY DEALER THEY NOT GIVES ANY RESPONSE PROPER AND SAYS SAME THING,SIR AS I AM SUFFERING FROM THIS PROBLEM LAST 4 DAYS AND I AM NOT GETTING THE NEW REFILED GAS CYLINDER.

MY CONSUMER NO : 616512
AGENCY : ABM HP GAS SERVICE 100/1 T.N MUKHARGEE ROAD,
MAKHLA, HOOGHLY-712245 WEST BENGAL INDIA.


PLEASE DO NEEDFUL.

THANK'S WITH REGARD'S
VIKAS KUMAR
[protected]
[protected]@GMAIL.COM.

i approached savitha gas agency which is the agency for HP gas service.

when i ask them for a new connection they have requested to pay 6000 rupees as their commission and they are providing the receipt for only 2600 rupees. other amount they are taking as a bribe. if i am not giving this amount means they are not giving new connection to me. so please check this ridiculous one. and help the poor people to improve our india.

I HAVE SINGLE CYLINDER. ALWAYS MY DISTRIBUTER GIVE US CYLINDER 15/20 DAYS AFTER THE BOOKING.
MY GAS SUPPLIER (DISTRIBUTER) NAME IS ANJANI GAS SERVICE, MURBAD -MALSHEJ GHAT ROAD, MURBAD DISTRICT - THANE, PH NO [protected] / [protected].

MY CONSUMER NUMBER IS 602081, MY NAME IS PRAMOD BANSODE.

WE DONT KNOW WHAT IS THE PROBLEM AND WHY WE ARE GETTING CYLINDER DELAY ALWAYS.
KINDLY ADVICE US .

i satyanarayan majhi,hp gas consumer no.623502.sv no & dt.1012586,26/04/2011 home delivery and phone receive are totaly dead.

Non professional employees in Gas Station (SRI VENKATA SIVA SAI INDUSTRIES, ENIKEPADU, VIJAYAWADA, 521108). One lady was putting petrol and in the middle another guy came in and troubling that lady. Then she left the petrol nozzle there and left. Then that guy hold that nozzle and by that time petrol was overfilled and came out. At least half a liter petrol got wasted.

Later we asked to deduct 40 rupees from the total bill as petrol wasted then they started arguing. And when we went to manager cabin, one more lady as manager, not responded anything to our complaint. Then we had not wasted time there and left that 40 rupees and extra 20 rupees we gave as tips so that poor people can get some tea, coffee for their hard-work!

This gas station has all rowdy people at service.

Dear Sir,
We book our cylinder for cooking Gas with Annapurna Gas Agency in Vasai West on 18th June, 12 and my Booking No.241228 and my Con. No.623029. Now if we phoned they are not taking the call secondly out of 2 phones one is always out of order. Please see in this matter. At home cooking gas is over. We have to get food from hotel
Thanks
Albert Gudinho
205 B Wing 2nd floor
Naigaon Park III
Naigaon West

I was tried so many times to book my refile by phone, but i didn't get any response. Finally went to the branch office to book, they don't entry my booking in the consumer's book they just made a phone call to [protected] and say your refile was booked.
But when i check the booking history in the Internet, i don't find any booking in that day.
I don't think they really booked.

Dear sir,

I have booked for gas cylinder with Vinayak Gas King, Narayan Nagar, Bhopal, on 27.06.2012, vide waiting No. 165581 dated, 27.06.2012. However, till date, the cylinder has not been delivered to us til date. My consumer No. is 626476 (old No. 706250 earliner with Nainika Gas Agency). I personally visited the office of the gas agency so many times and I was assured to deliver the same at the earliest. However, even after lapse of 15 days, the same has not been delivered nor they are giving cylinder from their godown. Here, it is to inform you that both by gas cylinder is empty and I have left with no option but to take the foods from the hotel for my family. Please do the needful at the earliest.

Shalini T. Abraham
[protected]

I have filled petrol in the HP outlet in Chennai - Red Hills fuel station on the National Highway and my Maruthi Swift Car had serious false start and died down after riding it for less than 10 km. I have been advised by CARS India that serviced my car that mixture of petrol and diesel was inside the Car tank and the service charge cost me close to 4800 Rs. for cleaning the tank and fuel injection system and replacing the spark plugs.

Please do inspect this outlet as there is a severe adulteration of petrol in this station

Dear Sir,

My Consumer No. is - 604376 and HP Gas agency is CHANDRIMA ENTERPRISES, Mansalta Lane, Kidderpore, Kolkata 700023. I booked gas for home delivery on 03.06.2012 but till 02.07.2012 not delivered. When I went there, firstly, there was no response and then he (employee) was very roughly told me after 3-4 days deliverd to my home. But on 01.07.2012 my wife & my mother request to the officers and they commit to my family that we are receiving the cylinder in the same day.

I am very sorry to say we are facing much problem due to this type service and it is regular happening with HP. One can think that how a family can survive without it.

Secondly, The employees are does not work properly, they are always misbehave to customer specially ladies and old men. Some staffs are totally corrupted, dishonest & non-cooperate. They should think that how a person can survive with his family including little children also without gas.

I request to you that please take an action immediately.

Regards

Chandan Shome

Dear Sir,
We are HP gas customer of EMARSONS Agency Gas Service.The above agency is always defaulter of gas refill delivery. They are taking their own time to delivery of the refile even after Gas refile delivery SMS.On 28th June 2012 I have received the SMS- "Refill will be delivered on 28 June 2012.

Thanks
Raju Yadav
Mb.[protected]
Email.[protected]@gmail.com.

Consumer No. 690341

Respected,
the saptshrungi gas agency from ozhar here my gas connection a/c. I call there[protected]/288716 that numbers for regestration of refill my gas tank, bute no any recived my call. How i regesterd my gas for rifill ? very bad service of this agency, he could not give regular supplay to there custmuors........

Hello,

Today i had a very bad experience with HP Gas Agency, Bangalor BTM (Manju Distributors).

Please find the below back ground on this issue.

We shifted the house from BTM to EC and before shifting i went to Manju Distributors and clearly inquired on the status of my refill and there is one lady and she said that it is going to take 1 more week time. Then i said that, will come and collect on Next week end which is this Saturday (30th June 2012).

But today unexpectedly i got a call from the distributor and said that you have not collected refill and i am going to cancel the same and when i went to gas agency she was talking in very rood manner and not giving proper response.

She is changing her words continuously and not standing on single word.

Finally i called the manager Srinivas and he has very good attitude and behavior while responding to the customer.

Again when i go back and tell the same thing to her, her response is different and she herself telling that, you complaint whom ever you want and she was throwing the papers out.

Really i am very much disappointed on the same. Please share if someone else also faced the same issue.

Thanks.