Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Respected Manager
HPCL


Dheeraj Jain
Pune-411013
Ph : [protected]

Sub:-Complaint against operator at Petrol pump opposite Magarpatta City on Mundhwa road

On behalf of my friend (Soumen)
[protected][protected]------
I asked for Rs 100 petrol to fill. I don't know how much they filled but my bike ran only for 10KMs. Next day, I went to the supervisor of the petrol pump and complained about the same. He said he can't do anything. His point was that these kind of things does not happen at this petrol pump. My fault was that I din't see '0' reading in starting. I accept it was a mistake from my side but then it means they are stealing a large chunk of public money as there will be 10+ similar cases in a day.

Please treat this as an official complaint and take action as appropriate.
Waiting for your reply and action.

Thanking You,
Dheeraj Jain

DEAR SIR,
THIS IS TO INFORM YOU THAT I SHIFTED FROM DILSUKHNGAR, HYDERABAD TO HAYATHNAGAR DEPOT, HAYATHNAGAR MANDAL, RR DIST ON[protected]. HENCE, I REQUEST YOU TO KINDLY TRANSFER MY HP GAS DOUBLE CYLINDERS FROM KOTHAPET TO BHAGYALATHA [SAI PRASANNA GAS AGENCIES] AND MY CONSUMER NO. 637861. THE ADDRESS IS GIVEN HEREWITH BELOW FOR YOUR KIND PERUSAL
BISHNU PRASAD PATRO
C/o. B SAMBA SHIVA RAO
PLOT NO.80, BEHIND NSPJ FUNCTION HALL,
RAGHAVENDRA NAGAR, HAYATHNAGAR DEPOT
HAYATHNAGAR MANDAL, RR DIST [AP] 501505
PH: [protected], [protected]

I S.Thangam who is a HP Gas consumer was transferred my HP Gas connection (Consumer No.603913) from NTPC, Emp. Cons. Co-op. Stores, HP Gas Dealer, Code No.964640, Jyothinagar, Ramagundam (AP) on 19.04.2006 to Delhi. I have been allotted a Govt.Quarter at Sarojini Nagar Qtr. No.DG-1044, New Delhi-23. Immediately on allotment of CPWD Quarter, in the month of Aug,2006, I went to HP Gas Agency at Nauroji Nagar for getting my Gas connection. But they told me that "Since you are being provided with Gas Pipe line in your allotted quarter at Sarojini Nagar, you will not be given Gas Cylinder and we will regulate your connection at the time of your transfer from Delhi to other place". Due to which I was not tried further. During the month of Nov'2010 I went to Nauroji Nagar Gas Station for revalidation of my Gas connection but they guided me to approch Customer Servicve Cell, Hindustan Petroleuim Corpn. Ltd, 6th Floor, North Tower, Scope Minar Complex, Laxmi Nagar, Delhi-110 092 for the same. Accordingly, I explained the same to them and my Gas Connection was revalidated upto 15.11.2010 and I produce the same at Sri Jayanthi Gas, Sivakasi (Phone No.[protected], 221448, 227448 & 228448) they denied to issue Gas on my old Gas Voucher. Again I went to Delhi & explained them. They once again revalidated the same upto 10.02.2011 and in turn I again produced the same at Sivakasi and they sent the same to Delhi for verification through Speed Post on 09.02.2011. Since no reply was received from Delhi, again I went to Delhi on 20.04.2011 and request to send verification of my gas connection, but they denied to do so and directed to approach my previous gas agency i.e. Jyothinagar, Ramagundam (AP) after completion of more than 05 years. Still I am not getting my gas connection for which I & my family are facing dificulties by mentally, physically and financially.

Thus, it is therefore requested to kindly give me justice and help me to get my gas connection at the earliest. And also advice further course of action as to whether I could approach the Consumer Court for the same or otherwise.

Sir,
This is Chhaya Maheshwari. R/o A-3/253 Sector-17 Rohini New Delhi-110089 & my consumer no is 609515 in Devidayal Enterprises. Add. of Devidayal Enterprises is No.17,C.S.C.1,Pocket-E-15, Sector-8 Rohini, Delhi-110089 & Contact info. is[protected],27940104 & Mob. no. is [protected], [protected]
I have booked my refill cylinder on 02/04/2011, which is 6 days late after due date on HP any time I.V.R.S @[protected] but i don't get my refill cylinder on 18/04/2011 but I got confermation message of gas refill delivery (delivered vide cash Memo no. 4591) on 14/04/2011 at 3:33 pm.
I try to contact him on above all contact no. but no response. Now I am tired so Plz solve my Problem as soon as & take some action. Sir mujhe black mein gas leni padh rahi hai, aisa har baar hota hai.
contact Me at [protected]
Thanking You.

Hi, I have initiated city transfer request from Anmol Enterprises, Mankhurd to Belapur, Navi Mumbai one month back which they did with the following information:

Customer: Vijendra Shrivastav
Consumer No: 641014
C.T.A Out No: 3006336
Auth: DDV0D4CI
Del Code: 19581700

After I got this code from Anmol Enterprises, I went to my new distributor in belapur i.e.Raje Bhavani Enterprises & found the Security/Deposit Amount for my connection is coming as zero for both cylinder & regulator and because of which distributor denied the transfer processing.

Now, I am stuck between the old & new distributor. Old one is saying we have transfer it from our end we can't help and new one is saying until the amount comes as 1250 for cylinder & 150 for regulator they can't transfer the connections.

Please let me know what can I do in this or help me out.

My mobile number is [protected].

dear sir

i have shifted from beawar Rajashtan dist Ajmer and transfer my hp lpg gas from beawar M/s. Goyal Gas Service, 34 laxmi market, Beawar my. consumer no. 511398 HP Gas Dealer code 19620900.

now so many times i have talk to M/s. Goyal Gas, beawar - but he is not responding properly and he is saying we have transferred on line - but at the same time i have given my transfer vourcher to M/s. Damoh Gas Service Damoh Dealer of Inadane becuase of HP gas dealer is not available in Damoh.

i am not understanding where i have to talk or to whom to ask about my gas transfer solution, pls. help me out if any possible solution of gas transfer.

my mobile no. [protected]

regards
Brij Mohan C Sharma

I am NIRMALJIT KAUR and I booked gas for home delivery o 03.03.2011 but till today 16.04.2011 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor code is 622320.

VIR GAS SERVICE
LPG DISTRIBUTOR:- HP CORPORATION
DHARIWAL DISTT. GURDASPUR
PUNJAB

My CUSTOMER NO IS 523891

I am Dr. M.John Charles Reader in Physics, Govt.College(A) RAjahmundry. I have H.P gas connection with Maruthi gas Agencies Rajahmundry.consumer card no.is 613914.
I booked cylinder on 01-04-'11 but till today the cylinder is not supplied.For the last 4 days I am riging everyday and they reply we are sending today but there is no gas delivery. This not the first time and many times I underwent ordeals to get cylinder and I am thoughroughly dissatisfied with their services. I request you to take necessary action for prompt deliveryof gas and further I requesttheeHPCL authorities to transfer my connection to another agency.

Hello, Sir
I am Santosh kumar
I am write this mail regarding to, Late Delivery OF LPG GAS Cylinder

Subject : Late Delivery OF LPG GAS Cylinder

Sir,

I booked LPG gas for home delivery on 12.03.2011 but till today 14.04.2011 not delivered. In this connection, number of times reminded to representative of said Gas Agency. They always say MAL NAHI HAI, EK DO DIN MAIN AA JAYEGA. This is not first time, we always have to remind while phone numbers always busy. This time my both cylender are empty and my family is in very much trouble. In this regard, you are requested to take necessary action against owner of DK ENTERPRISES HP Gas Agency. I hope you shall take strong action and instruct to them for not repeating this type of mis-chief .
This is not the first time ,whenever we book the same type of behaviour they do always for all customers too.

Thanks & Regards
Santosh kumar
Consumer no.-603690
email- [protected]@ibibo.com

Dear Sir /Madam

I have a booked my gas on 24/03/11 throu by email. I have already informed Mr Ajay Pal Yadav owner of gas agency. Mr ajay pal said sir please sent me your consumer no throu sms and i will chacked and revart. After 5 days left i am taking about this metter Ms Anita Kumar (Sales Officer ) of HP Gas.But till date no action of this metter.
1) Please give me higher authority Number and Email address of Consumer complaint cell,HP GAS higher authority number and Email address.

Consumer no-505720
Pravesh Sharma
[protected]

Dear Sir,

It is a matter of concern for me and my family that I have to wait for about ten days after booking a new refill every month. I have to repeatedly request on phone a few times every month before getting the refill. last month, the gas refill was booked on the 10th and the bill the supplier gave me was of the 14th and the gas I got was on 23.03.11. this month, also, the same problem continues. I booked the refill on 05.04.11 and till today they have not supplied me the same. After being contacted on phone thrice today, the attendant at the counter replied to me that I was going to get it within two to three days.

As far as I know, if I know it correctly, a gas refill is supplied at every twenty-one days' interval; however, I fail to get uninterrupted supply even after a month or so.

please advise the dealer to supply the refills in time every month so that my family will not face difficulties any further.

Thanking you in anticipation.

I Mr Bhaskar K Malshe a regular customer of hp gas services since last 30 years Now I am residing in Ambarnath E Maharashtra. From last six months I have been noticing that your respective gas agency is not doing its duty accordingly on first come first serve principle. In the meanwhile I also found that your respective gas agency M/s REVA GAS SERVICES is providing gas cylinders to non eligible (ie not having proper legal gas connection with...

sir, my consumer no. is 613498 allotted by 'Gupta Brothers hp gas agency' katni. my booking no. is 1832 dt.15/03/2011 and last delivery 24/02/2011. they refused straightway for home delivery on dt. 12/04/2011. reason not justify.They give the reason that railway phatak has been blocked due to construction of over -bridge. construction of Over -Bridge has been under progress since last 2 years. but their gas van comes daily since last 2 yrs via 'Gayatri Nagal pul' in my area and they give home delivery only for certain VIPs, Sir I am posted out being a govt. officer and my wife with two children's ( one is 5 years and second is 7 years only) reside at katni .I dont think why they created the problems every time for home delivery whether I have already explain the problem personally to agency proprietor. They straightway said, that i[censored] r not satisfy with my service than change the agency i am unable to understand this meaning.Sir please instruct to them for giving service as per rule and any changes will be made by them for delivery of cylinder i think they should published publically . Thanking u in anticipation.

From: S.K.Mishra. email. nana.[protected]@rediffmail.com

Hi,

I have registered for Double Cylinder for my connection on November 16, 2010 and the registration number 1154. The cylinder was allotted by HP in january 2011. I have paid Rs. 1700.00 (full amount) in the month of january and the dealer said the cylinder will be issued in a week after preparing the registration document.
Since then I have been visiting the dealer every week, the dealer is postponing the issue of cylinder quoting various reasons like, the registration document is not yet prepared, the software package version has been changed and we are not well versed working on it, etc. I have even registered the complaints with HP Gas but they did not take any action.
This is really poor customer service from HP Gas.

Regards,
P. Bal Reddy
Consumer No 10280
Distributor SURYA GAS SERVICES (Code:[protected]
VIKARABAD, RR DISTRICT-501101.

Sir, my name is unnikrishnan s.
I brought petrol from HP pump here at thuruthy outpost near changanassery kottayam... my bike started showing missing and it broke down soon. It was needed to clean the petrol tank, and change the spark plug... I would like to put a complaint against the pump and like to know the procedure for testing the quality of petrol here, and take necessary action against the pump.

SIR,I am customer of ANAND KIRAN gas agency,Danapur gola road. It has been found that there are lot of discrepencies with delivery of LPG cylinder.There is black mareketing going on the account of non delivery of gas in the agency itself.sir,i am giving you detail regarding delivery of gas in last one year:
DAT. OF ORDER DAT. OF DELIVERY
1.24/12/09 24/1/10
2.13/12/10 08/03/10
3.10/4/10 24/4/10
4.03/06/10 26.06.10
5.20/7/10 31/7/10
6. 25/8/10 10/9/10
7. 1/10/11 27/10/10
8. 17/11/10 10/12/10
9. 31/12/10 12/1/11
10. 04/02/11 19/2/11
11 15/3/2011 NOT ISSUED TILL DATE.

As we know that ,as per goverment norms consumer should be issued atleast with one cylinder in one month.But, from above data you can find discrepencies atleast four times during delivery of gas.when we asked from agency,they replied that these are due to non delivery of cylinder to agency itself.

Dear Sir,

I am using HP Gas service, On 15.03.2011, I have given application for extra Cylinder to Chinchwad office named "Amrapali" & Also apply for refilling the empty one on 25.03.2011.
The person to whom I have given application for extra cylinder, is physical handicap, He told me you will received it till month end, I told him till that time I will not in Pune, I will in Bangalore, So could you send it to home, He said, O.K. and same time the person will collect remaining documents, I said O.K.,
Then I prepared all document need to it, Now I am taking follow up for extra cylinder, the lady who is picking up phone specially today (05.04.2011)in talking arrogantly, She was telling me, you will get cylinder till 15.04.2011, I asked why? because previous person told me within 15 days and how you said like that?
I also asked to her about refilling of empty cylinder, she said- it will come within 2-3 days, I asked Why? because previously I told her that ,I am in Bangalore and my wife is alone in Chinchwad, My cylinder also emptying on Saturday(02.03.2011) That day she told , we will send it urgent on Tuesday.,
Today when I asked her name, She didn't tell me, She asked me why you want my name? and what will you do with my name? Then I told her to give that person to whom I met first time, that person spoke with me in good manner.
My Consumer No is: 639547

Could you help me for Extra cylinder & refilled one?
Cell: [protected]

Sir,
The Gas dealer at Phulbani named as "Asian Gas,Phulbani" is supplying gas to the consumers in a willful manner.He is misbehaving the consumers.Telephone booking and Godown delivery is totally stopped.One can book for a cylinder after 20 days of delivery of cylinder, but there is no time limit for delivery. He is collecting more money in the name of vehicle charge from the consumers when making door delivery. I have booked...

I had booked a cylinder on date 12 Mar 2011 but till date i.e. 01 Apr 2011 the same is not delivered to my home address. I had reminded him 3-4 times, but every time they are giving silly excuses such as the vehicle is out of order etc. Popular Gas Agency is frequently creating such a problem. Pls look into the matter urgently.

DEAR SIR,
MY CONSUMER NO. IS 617135 (AJAY KUMAR SINGH ) LIVING IN CHANDANNAGAR AND USING THE SERVICE FROM 8MONTHS.I AM SERVING AS A GOV.TEACHER SO I DONT GET ENOUGH TIME TO GO TO REQUEST IN H.P GAS OFFICE AGAIN AND AGAIN AFTER LOOSING MY SERVICE BOOK IN TRAIN WHEN I WAS TREVELLING IT LOST.THEY ARE CONSIDERING MY CASE.SO PLZ HELP ME TO SOLVE MY PROBLEM.I REQUESTED TO SOOR AND SOOR COMP. OF DEBU DA BUT HE IGNORE TO LISTEN THE PROBLEM.MY PHONE NO IS [protected]