Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Respected sir,

I have a problem with HP gas cylinder delivery every time. I dont weather this thread will help or not, but i hope so.
The current problem is i have book for gas cylinder on 14th Jan 2011 but till now not yet came. But our neighbors get there gas cylinder soon very soon because they pay extra amount like 100 and 200 Rs more.
And also if i get gas cylinder tomorrow or any day billing date will be not present date its like 5days back date ,

Please see that whats going on.

Hi

This is to bring to your notice the immense trouble faced by the HP gas consumers.

From the last 4 months, Kiran Gas Agency in Hadapsar is creating a lot of problems for the consumers. Cylinders are always out of stock. Even after proper booking period, they do not deliver the cylinders at the residences saying they have no means to send the cylinders home and ask to collect from their godowns, where they charge extra money and still give the excuse of shortage and ask consumers to come again.

Domestic cylinders are a basic necessity and these people therefore try to take undue advantage of people's need and extract money illegally and trouble the consumers.

Please look into the matter.

Dear Sir,

I regret to inform you that in spite of my complaint registered with customer zone of HPCL vide registration no.10043453 dated 24th January, 2011 and an email sent to their Chairman & Managing Director at Mumbai on 28th January, 2011 regarding non-delivery of LPG against booking for a refilled cylinder through their Single Number 24x7 IVR booking no.12665 as mentioned in their website but my grievance has not yet been redressed. Please note that I had booked for a refilled cylinder through the above phone number and got serial number 1 on 5th January, 2011. On 24th January, 2011 when I wanted to know the reason from the dealer about delivery status over phone, the dealer straightway told me that they are not accepting any booking if any customer book through the above phone number and refused to give delivery.

I had requested HPCL to confirm whether your Single Number 24x7 IVR booking no.12665 for booking of refilled cylinder is in vogue and my booking through the above number for the same vide serial no.1 dated 5th January, 2011 is valid or not. Also I wanted to know that in future, shall I book for a refilled cylinder to the above number or not. I do not understand why the concerned officer of HPCL has not been taking any action against the said dealer? Most probably it is the system problem for downloading the data for which they have not transmitted the data to the respective dealers. HPCL can easily instruct the said dealer to deliver the refilled cylinder to the undersigned against my booking so that I can get the same and my purpose can be served immediately, but they had not done so. Lastly, I had received the refilled cylinder on 16th December 2010 which please note. I do not understand why the concerned officer of HPCL has kept himself as silence.

I do sincerely hope that on receipt of my mail you will take up this case very seriously and do the needful at the earliest possible date.

I look forward to receive your valuable reply as well as action immediately.

Thanking you,

Ashoke Kumar Deb
Consumer No.607138
Telephone :[protected]
Email : [protected]@rediffmail.com

Dear Sir,
I Have book refill cylinder as on 15.01.2011 with home delivery but as on till date cyillender not received. And I have inform to you following coments given by Agency Owner

1st Day visit-15.01.11 at the time of booking owner said cylinder recd within 4 days

2nd Visit-20.01.11 Owner said cyliender allready dispatch

3rd visit-21.01.11 Owner said -cylinder issue on saturday

4th visit-22.01.11-Owner said -cylinder issue on monday ..... But not received

5th visit-24.01.11 Owner said -cylinder issue today upto 3pm.

6th visit-25.01.11-Owner said -cylinder issue tomarrow but actulay he already konwn tomarrow is 26 jan Republic day office colsed.

7th visit today-28.01.11- Owner said we have not posiable to dispatch home delivery next 10 days if you have required urgently so please come at godowen and take you cylinder.
As per owner instruction I have go to godowen but godowen officer said cylinder not available.............

So dear Sir i have request to you please solve our problem and doo the needful

Thanking you

I am Mr Sachidanandan consumer no. 609105 with Maharashtra gas agency IIT Powai. Since last 6 months there has been delay in delivery of gas cylinder. On inquiring with the office the say its been already dispatched, but the delivery doesn't take place even after couple of weeks. There are lot of problems regarding contacting the agency since, the Maharashtra gas agency never picks up the phone and we have to personally go to them for booking of gas.The delivery staff is not cooperative and behave irresponsibly. I request you to kindly do the needful.
Thanking you


Mr. Sachidanandan

I booked gas cylinder 10 days back on 18th Jan 2011 and when asked for booking number the telecaller rudely said that she has booked it and she has opened another record and cant get the booking number, but assured that within 2 to 3 days the cylinder will be delivered. After 5 days when again I called to check the status I was asked for booking number, when I told that the booking number was not given, the telecaller said that there is no booking and she will book a request and again the telecaller didnt give the booking number and disconnected the call saying the cylinder will be delivered the next day. After 10 days I called again today and the telecaller said that there is no delivery person for our area and can't deliver the cylinder, if we want we can go to the office with passbook and get the cylinder and disconnected the call. The other complaint is that when we call the number to book cylinder after minimum 10 tries will be able to speak to someone inspite of the fact that the phone will ring once and it will be again once.

I have been repeatedly filling petrol across various HP stations across Bangalore. e.g HP station at Brookefield, Marathahalli. I normally fill it along with oil. But every time, the gas station person quotes 1 rupee more than what is written in the MRP for the oil packet at all the stations

Has HP introduced a new policy to charge more than what is quoted in the MRP??? Since this happens across all their pumps, I presume it is not a co-incidence but part of a scheme to cheat the consumer.

Everyday one is hearing of scams. Is this part of a new scam??

Look forward to get a quick solution to the problem

Sohini Sarkar

RESPECTED/SIR
I M FACING THE PROBLEM OF NON DELIVERY OF THE REFILL CYLINDER ON THERE ACTUAL DELIVERY TIME.MY CONSUMER NUMBER IS - 621472 .THE Dealer Name : AMARSONS GAS SERVICE[protected]
Address : SCF-64, AGRASEN PARK, AMRIK SINGH ROAD
Town : BATHINDA 151001
THEY ALL ARE BUNCH OF CROOKS.I ALREADY LODGED SO MANY COMPLAINTS AGAINST THEM BUT NO ONE CAN TAKE ACTION AGAINST THEM.I ALSO INFORM TO THE HP COMPANY BUT ALL ARE VAIN.THEY ALWAYS MAKE SO MANY EXCUSE TO DELIVER THE REFILL CYLINDER.I THINK THE HP COMPANY EMPLOYEE WORKING UNDER THE PRESSURE OF THE GAS AGENCY SO NO ONE CAN TAKE ACTION IN THE INTEREST OF PUBLIC.HELP ME OUT FROM THIS PROBLEM AND MAKE THE DELIVERY ON THE ACTUAL TIME.
THANKS
VIKAS KUMAR
BATHINDA151001
[protected]

sir
i am waiting for gas cylinder which has finished 4 months ago at location as gopiballavpur.
my agency name is bisui gas center (super market malancha road kharagpur.)
dealer code- 962660
MY CONSUMER NO- 628581 AS DEBENDRANATH PAIRA
DOCUMENT NO-1012902

Respected Sir
I want to inform you, i went many time to Hindustan Petroleum retail gas agency in Pudducherry but they always say me please come after six months, now election is coming, we will book your gas after election.Then how can i get prepare my food. I have all required documents.
Please help me and try to solve my problems.

Agency: HPCL Gas
Distributor: KANISHKA GAS AGENCY[protected]
326, BELLARY ROAD, GANGA NAGAR,GANGANAGAR, Dist. BANGALORE, KARNATAKA - 560032
Email : kanishka.[protected]@hpgas.hpcl.co.in
Phone :[protected]
Subject: Rude behaviour of distributor and delay in delivery

Dear Sir/Madam,

We have booked the refill with the following details
Internet Booking No.: 388301
Booking Date: 04-Jan-2011
Status: Downloaded by Distributor
Downloaded On: 05-Jan-2011 09:21:31
Distributor Order No.: 1616

We have not yet received the delivery of the refill despite repeated followup and complaints against the dealer. This is pure harassment of the customer.

We have been facing 2 issues since the time we have started taking cylinder from this agency:

1. The delivery boys are very rude and always ask for 20/40 Rs extra to deliver cylinder... this has happened always..

2. Whenever we book, either directly through agency or online, the delivery is always late.. we have to keep calling and give repeated reminders for gas to be sent...

Even with 2 cylinders we face harassment that both may become empty and hence have to keep reminding as we have 2 small kids in the house.

Request action to be taken to punish the distributor immediately and inform of the corrective action taken to rectify the recurring problem.

I have a HP consumer GAS connection in PERUMAL HP GAS SERVICE - NAMAKKAL - TAMILNADU - INDIA. They are providing gas cylinder every 50 days once. This time period is so long. I don't know the datealis about booking time period b/w two consecutive booking. But this 50 days is too much. If we ask new cylinder before 50 days they won't provide. The indian Government must inform the proper rules about consumer gas service prcocedure to customers. In most of the places the Distributors will sell the cylinders with high price in BLACK MARKET. I think for this reason only they are increasing the duration b/w two consecutive bookings.

Regards,
SENTHIL RAJAN.N

Hi,
The hinjewadi petrol pump in Pune is cheating consumers. Here is what they do, I took my car and asked to fill the tank, he filled for 200Rs and asked me that whether I said 200RS to which I replied yes i said 200 only and left from there. But in realty He had not put any petrol in my car which I realised after going around 10 KMS as my car stopped because there was no fuel. Had I said that no i asked for a tank full he would have filled the tank and i would have not known that he has cheated me. This is trick they do on a lot of consumers please take some action against it.

to,
The customer services
HP Gas

I am user of HP Gas Cylinder and residing at Bhandup. I would like to inform you that since 3/4 months we are not getting gas cylinder delivery on time. we book our cylinder as per time schedule i.e. after 17 days, but all over mumbai after booking cylinder delivers within 1day or same day. But in out area i.e. in Bhandup it does receives even after 3/4 days. whenever we asked agent of HP, we get answer that cylinder stock is not there. So we would like to ask that except Bhandup all over Mumbai cylinder stock is there and it delivers properly in time.

we request you kindly look into the matter and provide the cylinders on time to customers.
Thanks

A customer of HP Gas
from Bhandup

Sri Sai Krishna Gas Agency(HP Gas), Opp. Telecom Nagar Bus Stop, Gachibowli, Hyderabad 500032.
don't pick up your calls to refill the cylinder, They have a waiting period of more than 15 days and harass you in every possible way before giving the next cylinder.

I sanjay pandey having gas connection of HP gas-Ganga Enterprises and my consumer no. is:- 654545. one and a half(1/2) havd passed me booking the gas but till now i had not received the gas. there is no gas at my home so i have to take gas cylender in black which cost me Rs1000. Please send the gas cylender to me as soon as possible. My gas is not coming because my gas is coming because my gas had been sold in open market by the staff persons who comes at our doorstep to provide the gas. Kindly see.

ADDRESS:- 1/9637 partap pura babar pur road behal gali no.5 shahdara delhi 110032, (HANUMAN MANDIR, NEAR RELIANCE FRESH)
Thankyou
Sanjay Pandey.

MY ONLINE ACCOUNT FOR GAS BOOKING IS NOT GETTING ACTIVATED
NAME :- MANJIT SINGH
CONSUMER NO:- 802451
GAS AGENCY :- SAHNEWAL GAS SERVICES
MY CONTACT NO:- [protected]

we are the consumer of HP LPG gas in Bangalore ,
Gas agency is : Danish Gas - banaswadi - bangalore

about 12 days back we have booked for refilling cylinder even today we have not received the gas cylinder
We have contact HP consumer customer care land line no[protected], response from teh HP representative is vary poor, not having helping nature , simply they disconnect the telephone line
Contact HP sales Officer in HP (mobile no.is [protected]) , no use

Pl let me know what I have to do

Sir/madam,
I have booked my gas cylinder on 05.01.11 with Allied Agencies/3-NH, Faridabad and my consumer No. is 680636 and my booking No.453 but till date I have not received the filled cylinder, almost 14-15 days left my 2nd cylinder also is in a position of empty. And phone no.given in booklet not responding, always user busy voice. Tell me how much days we can wait after booking the cylinder and pls. confirm, the date when I received the gas cylinder. Your early action in this regard is highly appreciated.

Thanks,

I booked gas for home delivery on[protected] but till today[protected] I am not getting the refilling cylinder. Whenever i make phone call to their representative,they says ,in single connections 15 days and double cylinder holders 1 month is it your company policy ? I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP.so,kindly do the needy and My card no .609793 my cell no [protected] and lacal Gas Agency Distributor is
BASAVESHWAR GAS AGENCIES
SAUNDATTI -591126 TQ;SAUNDATTI
DIST; BELGAUM