Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I M HP GAS CONSUMER AND I M FACING PROBLEM FROM HP GAS AGENCY SAMRALA FOR NON DELIVERY OF GAS CYLINDER EVEREY WEAK.AFTER GAS BOOKING CYLINDER COLLECTING DATE NOTED AFTER 20 DAYS AND GAS BOOKING NOTED AFTER 22 DAYS FROM COLLECTION OF CYLINDER.THERE IS GAP NOTED 45 DAYS.SO PLEASE SOLVE THE PROBLEM AND GAS VAN COMES EVERY WEAK REGULARLY.
THANKS

sir,
i live in Kharagpur,west Midnapur district ,state West Bengal,here the gas supply is very poor,when ever we consumers are asking about when i will get the lpg supply they are always saying there is no supply coming from the company.But in outside black marcketing of lpg is going on i also have taken lpg in black which costs me 470/-.we consumers are getting mentally harassed what can we do please take immediate action.

I have my gas connection from HP and I reside in vidyaranyapura My consumer no 626289 The delivery boy seems to be utilising the consumer no and supplies to other customers since i book once in six months as i use the gas only for making cofee or tea.the delivery boy today after all the reluctance gave me the cylinder without a bill for Rs. 340 according to the booking office i have taken a cylinder only 10 days back which is not true. The delivery boys should be instructed to get it entered in the pass book I hope my complaint will be looked into it. The place of delivery is BEL circle and th phone no is 22360412/413/414

lakshmi

resp sir , My self Pawan Kumar , resident of Jandiala Guru , distt. Amritsar-PUNJAB. My registration no. Is 519150 under the HP gas Agency holder SHIND GAS AGENCY-JANDIALA GURU- AMRITSAR. Sir we have been facing major problems regarding ur bas distributionsi.e NO HOME DELIVERY - IRREGULAR BOKINGS & SUPPLY - LARGE SCALE CURRUPTION Regarding the availability of gas cylinders . Due to no home delivery we r facing a major problem because the agency holder supply the cylinders through private rickshaw's and they are taking 50-70 Rs. Per cylinder from us. They do not carry any weight machine and no security measurement regarding cylinder. Sir no body complaint regarding that b'coz gas agency owner has strong political links. Which are beneficial for him. Sir this is not only my problem but the whole ur HP Gas customer facing that. Which is not good sign for name and fame of the company. Please solve that problems urgently . Thanks
Cc to Ministry of petroleum.

DEAR SIR,

WITH RESPECT,I AM A REGULAR CUSTOMER OF HP PETROL,TODAY ON[protected] I USED TO BUY PETROL FOR MY CAR FROM A PETROL PUMP IN ZAKURA HAZRATBAL SRINAGAR,ON THE PUMP I USED TO CHECK THE AIR PRESSURE OF TYPE & THE EMPLOYEES SAID TO PAY RS 5 TO CHECK IT,AND I REFUSED TO HIM & HE TAKE ME TO THE OWNER,HE SAID I[censored] R A PERMANENT CUSTOMER OF OUR PUMP THEN U HAVE NOT PAY ANYTHING AND I[censored] R NOT THEN U HAVE TO PAY IT.WHAT IS IT .ISNT THE AIR CHECKING OF TYRES FREE .HE SHOUTED AT ME AND TOLD ME THAT I HAVE A GREAT APPROACH AND U CANT DO ANYTHING.PLS LOOK INTO THE MATTER.

THANKING YOU

WAJI
[protected]

Sir/Madam,

I am very sory to say this, i got a worse reply from our gas station head(Nagalakshmi Agencies, Manavala Nagar Tiruvallur. Tamil Nadu 602002). i could not understand why she is such a rude with the customers, actually my problem is i booked the cylinder by the 1st week of this month but i didnt get the cylinder for a long time.. then i enquired with them and she asked me to bring the book and then i went there with my book.. after seeing the book she started to shout at me like anything that the book was not entried for a long time.. actually its not my mistake the concerned person has to entry it in the book because of his mistake she was shouting and barking like a dog... she turned the whole matter towards me that am misusing the cylinder that am selling it to some others in an illegal manner.. see, am the customer for your agencies once they started in our area.... she is not rude with not only to me but also to every customers.. i dont why you people are keeping the worst and harrased lady as the head for this branch....... since we are educated we can tolerate just think about the uneducated people...... finally, i am not giving this as a warning but saying it as with fully distressed person.......... In case, she is continuing in future also, our area people would have to gather and give a pettition to the collector and also file a case in police station.... "Every customer is valuable" words said by Mahatma Gandhiji, we are not expecting them to treat us as a customer but atleast treat us as human being........ hope u will understand our situation........

Thanking you,

Yours faithfully,

K. Janaki Raman.

Dear Sir,
we are one of the old customer in Surabhi agency, i am making a complaint against this agency for the first time in this tenure, our consumer number is 601386, we have two cylinders now, we booked for refill on November 6th and got the booking number as 246338, till this date we didn't received our cylinder. we gone directly to the office twice in last week, got the info that will deliver within two days, also today morning gone there and got the answer as will deliver within two days. we called one sales officer for the HP Gas Mr.Palani today and he told that will try his max to deliver today itself. we are in very need for the gas because two cylinders are finished. we request you to do the needful for getting it faster as soon as possible. thanking you

My Consumer Number 623866 by name of Maulin Shah, Iam facing the same problem of delivery of gas cylinder. My dealer name is Kankaria Gas agency,SAi chowk,sanghvi, Pune. They are asking customer to collect from godown by saying nobody was at home.

Please do needful

Thanks.

Dear sir,
My consumer no. is 616498, Pratap Singh Mehta, i booked a gas cylinder on 6-12-09 telephonicaly and i was told that gas will be supplied with in 10 days, when i inquired on 16-12-09 regarding the gas cylinder ,they told that there is no any booking with this number, with SABHARWAL GAS COMPANY, sco-55, first floor, sector -47c, Chandigarh.Mr. Amarjeet who attended my phone told that gas will be supplied in 10 days, but he fails to give the booking number for my reference inspite of calling 3 times.Kindly do the needful to ensure better customer service.
Regards
P.S.Mehta
[protected].
3197, sec-50d,Paradise enclave,
Chandigarh.

dear sir,
i am a consumer of your gas service.i am a old senior citizen, my wife too has expired 3 years back. i am staying alone.i have booked gas from from your agency 15 days back. despite of many calls to them they are not giving a positive reply.kindly help me and provide me a refill at the earliest and let me know by which time i will get the gas..your early response will be highly appreciated.
mr n.l. sikka
consumer no.628191
ludhiana
mob[protected]

Gas booking through the on line V.I system is now possible in Bangalore. But I have faced one problem. The gas was booked for my neighbour for his consumer mumber, using my telephone (Land line). Very next day I had to book gas for my own consumer number. But the system informs me that next booking using this phone number can only be booked after twenty one days as there is already one booking. This has put me in trouble as the dealer (Manjunatha gas services JPNagar) is not responding on the other phone numbers available. This can be solved by not linking the telephone number. Only consumer number should be the creteira.
Concerened may please look into.

Dear Sir and all concerned at H P Gas ,Patna, Bihar

IT IS TO BRING TO YOUR KIND NOTICE THAT OUR DEALER FOR H.P.GAS M/s PATLIPUTRA AGENCY IS NOT SUPPLYING COOKING GAS TO US IN SPITE OF OUR REPEATED REQUEST.

I have done booking for gas with them on 5/12/09 and my serial no .given to me on phone was 994. we kept on waiting and a day came we were in deep trouble for cooking gas and after a herculian effort i could contact the dealer on mobile no.[protected].
He told me that the vendor is not available with them for next 2/3 days. my repeated request and explanation of our condition did'nt influence him and courageously i was not sopplied the gas cylinder till date.

sir, each o[censored]s is a customer some time at some counter and that time he/she seeks the best services. is'nt it?
sir, how u can justify that each and every time THE CUSTOMER has to make umpteen no . of calls to your gas dealer for want of gas! sir , why not the whole LOGISTIC EXERCISE FOR TROUBLE FREE SERVICES IS ARRANGED BY YOU OR THE MINISTRY A FRESH?
CAN'T IT BE THAT THE CUSTOMER OF THE COOKING GAS -on which a family depends--IS MADE KNOWN OF THE EXPECTED TIME OF ARRIVAL OF GAS CYLINDER AT THEIR DOORSTEP? as the Traffic Signal or Telephone or various other services.

well, it is to request you to please take necessary notice of this complaint and oblize.please let me know ,by which time i will be able to receive the cooking gas.

thanking u and loking forward for your immediate action,

sincerely,
Rama nath srivastava,

CONSUMER NO.607858,
new patliputra,
patna-800013

I RECEIVED SMS FROM LM-HP Offer ON 07/12/2009 ON MY MOBILE NUMBER [protected], REGARDING THAT I HAVE WON A PRIZE IN HP HAPPY WHEELS OFFER.
ANOTHER SMS WAS RECEIVED BY ME ON SAME DATE TO SEND ORIGINAL CASH MEMO ON THEIR MUMBAI ADDRESS.
I FILL PETROL MANY TIMES IN MY 2 & 4 WHEELERS, DURING THE MONTH OF OCT. & NOV., 2009.
I CANT UNDERSTAND ON WHICH CASH MEMO I HAVE WON THE PRIZE.
WHILE ON SEARCHING ON THEIR WEBSITE, I DID NOT FIND MY MOBILE NUMBER IN WINNERS LIST.
UNTILL I DONT KNOW WHICH PRIZE WAS WON BY ME IN YOUR OFFER.
PLEASE INSTRUCT THEM (HP HAPPY WHEELS OFFER) THAT CLEAR THE SITUATION ON MY MOBILE NUMBER[protected]. OTHERWISE I HAVE TO GO IN CONSUMER COURT. MY NAME IS NARENDRA MULANI.

I ASKED FOR GAS NO. ON 4TH DECEMBER, 2009, THEY TOLD ME THAT THEY WILL DELIVER IN THE NEXT DAY, WHEN I CALL NEXT THEY TOLD ME THEY WILL DELIVER TODAY CONTINUE THEY KEEP ON SAYING THIS AND TODAY WHEN I CALLED FOR GAS AND I SHOUTED HE TOLD ME WHAT EVER YOU WANT TO DO I WILL SEE. SIR, I WANT QUICK ACTION FOR THAT. AND EVEN WHEN I ASKED FOR TODAY'S DELIVERY HE TOLD ME COME AND TALK THEN ONLY I WILL SAY.

My connection from Ideal agencies was changed to Shanthi Agencies, Hebbagodi without my consent. The behaviour of one Mr.Honnesh, the delivery person is absolutely irresponsible. I should have got the cylinder a week ago as per their promise and repeated calls to this man have yielded no results and so rude he is he cannot even tell us when he could make the delivery. Is there any forum where on could go to to take legal action against these people? It is disgusting and frustrating!

Hi,
I am Rajesh staying in Bangalore.I have one HP gas connection in Gunupur(Dt:rayagada,Orissa).When i am trying to transfer through online i am not getting city name in the list.Please let me know how to transfer gas connection from gunupur to angalore.

Thanks and Regards,
rajesh.
Mobile:[protected]

This morning I called up HP Gas Service[protected] at Kalina, Santacruz (E) for placing an order for a cylinder (Consumer No. 602761). The officer at the desk (Mr. Jagdish) did not take my order saying that a cylinder was delivered on 26th Nov '09 and wants me to call him after 11th Dec '09. The cylinder which was delivered on 26th Nov was booked on 3rd Nov and the officer completely denies saying his records shows that they have taken our booking only on 23rd Dec which is a lie because fortunately we also track when the booking has been placed and when not.
On explaing the officer, he turns to be EXTREMELY rude and tells me that I may complain to whom so ever I want to and no one can do anything to him and immediately hangs off the phone, even though I was speaking to him. I called him again and explaining the situation that since they have alread delayed in the delivery of our previous cylinder, our other cylinder has run out of gas and hence we are placing the booking not knowing when will the delivery been scheduled. He agains howls like a big.... and hangs off the phone.
I dont seem to understand how come such officers are placed at such reputed service stations and one like these spoil the name and reputation of not only the officers but also the Company. Request you to kindly explain that one complain can very well bring a difference to his life and working style and also train him how to deal with consumers.
Appreciate your time & efforts in helping to solve this problem.

I went to fill up petrol at Hindustan Petroleum Dealer Sathy's Service Station at 87, Residency Road (Corner of Brigade Road), Bangalore at about 13:30hrs on Sunday, 6 December 2009. I asked the attendant to fill up Rs.1000 worth petrol and he just filled up Rs.200. I said I wanted Rs.1000 worth of petrol. Another attendant distracted me at the time he was to reset the meter to zero. The first attendant then continued filling. He filled Rs.800 worth of petrol. I said I wanted Rs.1000 worth of petrol but he said that he said that he has filled Rs.1000 worth, first Rs.200 worth and then Rs.800 worth. I am sure he has filled only Rs.800 worth but I have no proof as I was distracted when he was to reset the meter to zero. This is a scam and needs to be investigated.

respected sir/madam,
i stays at ozar(mig),tah-niphad,dist nasik,maharastra,india. you had a gas cylinder dealer over there known as" saptashrungi gas agencies"(hp gas dealer).inspite of his commitment of home delivery weekly once, he dont make delivery for 4-6 weeks. if we go there to take cylinders he is unable to give & will have to wait for entire day. he speks very rudely & delivers cylindes to taxi vans withour any fear.comman people comes for cylinder from 15-20km radius &goes back without cylinders. so kindly look into the matter very seriously.
thank you.

It is very difficult for a Family Where in we have given a order to refill our Cylender on 24 November even after 9 days cylinder not been delivered. When we traid to contact no one is giveing proper response every time different person pik the call and saying that they dont have stock. And they will deliver within 15 days