Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Hi,

I booked gas 20 days back, there is no door lock. We visited the distributor 4 times from past 4 days still we dont get the cylinder.

Dealer:

RATNA AGENCIES

401, SHILPA COMPLEX, HMT HILLLS, KUKAT PALLY, RR DISTRICT, HYDERABAD-72
KUKKATPALLY
Kukkatpally
Rangareddy
Andhra Pradesh
Pincode : 500072


Regards
Surya

Change of Consumer Name.
Description Respected Sir, My above mentioned card is in the name of my father, who died on[protected] and I have been denied reffield cylinder since[protected] and the consumer card have been locked since then for the change of name. HPCL regestered office 17, Jamshedji Tata Rd, Mumbai 40020 and Nagpur HPG Zonal Office 08,Oriental Bldg, Nagpur 440001 (MS) vide his letter No. ycm1877 dated[protected] have directed the said dealer to change the said consumer card in my name i.e. Pradeep Pandurang Shende. Inspite of that the said distributor is unnessarily harrasing me even after i have submited him every demanded document. Document set contains ( Letter of HPCl zonal office Nagpur, orignal papers of the HPCL company at the time of purchace, Ration Card, Electric Bill, Telephone bill, pan card, driving licence on the names of new applicant & other driving licence of deceased, death certificate of deceased i.e. P.N. Shende, election commision card of new applicant letter demanding change of name and to start the gas connection. It is now therefore requested to please addvice me as to what to do in such case as the above said Dealer is very arrogant and I have already complained about him previously which might be in your record ( Complaint No. 06003283, 08001038,[protected] against which astringent action was taken by HPCL. Therefore i request you to change the Dealer and do the needful in my matter at your earliest. Thanking you. Yours, Pradeep P Shende Place: Nagpur Date:[protected]. ([protected])

Please Convey What can be done in this case.Your advice is awaited.

Hi,

I got an HP gas connection from ADHOC-KIRAN Agencies (Magarpatta - Pune) 3 months back. While taking a new connection these people told that the refill would be done in 3-4 days. But while reffileng acctually they are saying that it would take 10-12 days.
And while asking the reason for the same theguy is just disconnecting a call. Even while talking on call it seems that he is not at all bothered about the customer. His irresponsible nature towards this can be guessed out while talking.

Regards,
Poonam

My consumer no. 013106
Address: 001 Shree Flats, 5 Shuklanagar,
Sama, Vadodara - 390008.

In May this year I found my gas stove was leaking and accordingly registered my complaint at the gas agency that provides me the cyleinder. The man they sent to check the stove claimed the valve on one of the burners was leaking which he duly changed. He then gave me a certificate saying everything is working fine and duly left. He gave me his mobile number saying I must call on that number incase of any problem. He charged me Rs.450/- for changing gas 'kok', 'mob', and 'nipple' + Rs.40 for attending complaint. He reapired my stove on date 12 May 2009
Now after barely 5 months later, I find my stove is leaking gas again. I called the man on the moble number he gave me and the agency which assigned him but I am given a reply that they are away on diwali vacation and are not available.
I therefore had to seek another gas repair person to check the problem. It turns out that the valve the agency man had replaced was an old one which is why it is leaking again. I have to spend another Rs.250/- to replace that valve which he had replaced just 5 months back.

The name of the mechanic is :
Kailash Bhai. His mobile number: [protected]. Repaired on 12 May 2009.

The HP gas agency that sent thie mechanic is Happy Home Gas service,
14B, Arpan Complex, Near Deluxe Char Rasta, Nizampura, Baroda - 390002

I am a resident of Bangalore using HP cooking gas for last 20 years without any trouble. However, during last year, 2008, the agency has been changed ( without my knowledge & choice ) to M/s. MCD Enterprises, Bangalore , ( Phone No.[protected],[protected] , who do not follow courtesy to customer, never attends telephones for enquiry & informations, the telephones are kept engaged always in misuse & personal calls . The malpractices in the delivery system prevails in every area & delivery boys threatens customer if tips are not given as per demand , waiting list sequence is bypassed as corruption is very clearly observed.
Even the centralised customer care unit ( Ph. No. :[protected] is equally inefficient to deal with customers
Hope to get a response ( in action , not in email / sms)
Regards,
SANTANU MUKHERJEE , Consumer No. 618061

Dear Sir,
Our dealer is M/s Pravin general stores. He has appointed sub-dealer/local representative under him for our village. We have following complaints against this Sub-dealer.
1.Gas Cylinder not available on time.
2.Also he never gives us firm commitment about availability of Gas Cylinder i.e. come today evening, come tomorrow or the day after tomorrow etc.
3.Don’t gives us money receipt of Cylinder.
4.Charging Rs 350 or above for one cylinder also not giving its receipt.
5.Shop open time is not fixed. We tried to register complaint against him at his Main Dealer M/s Pravin general stores but they did not made us available the complaint register & also refused to accept our complaint letter.

To,

The Chairman,
Hindustan Petroleum Corporation Ltd,
17, Jamshedji Tata Road,
Mumbai-400020


Sub: Delay in issue of Second Cylinder


Dear Sir,

I am a customer of SMRUTI GAS (Code No.[protected] , Bapuji Nagar, Bhubaneswar-9. My Customer No. is 663277. I had applied for release of second cylinder on 22.07.2008 vide their serial No. 906 dated 22.07.2008. Though, more than one year has elapsed, I have not received any communication till date. Today I met the persons of SMRUTI GAS and they have hardly any time to listen to me.

2. Therefore, I request you to please release the second cylinder at the earliest, for which I shall remain ever grateful to you.



Yours faithfully,




(Subas Chandra Pani)
Customer No. 663277
SB-14, Shree Residency,
Bomikhal,
Near Durga Mandap,
Bhubaneswar
Email address: subas.[protected]@sbi.co.in
Ph. No. [protected]

This is the complaint against the Ratan Gas Enterprises, Rahatni, Pune, Maharashtra State.
The complaint is for not receiving the booking calls. Very poor service regarding the booking of consumer no. on Telephone. Please look into the matter to solve the problem. SMS service should be provided as one of your agent "RANKA GAS, Chinchwad,Pune is providing the same.

Thanking you

Rajashree Diwan
Consumer No. 9926

Sir,

I have been having a HP gas connection in Gannavaram Gas Agency, Krishna Distrit, Andhara Pradesh for last many years. But every month I am facing lot of problems in booking for a gas cylinder on phone, Whenever we try to call them, usually phone does not ring or it was not answered by anybody. When I went to the office, my wife has to go for booking the gas leaving my two little kids at home alone. She is not comfortable to go and do this work.
HP Gas Company Phone No.s are[protected],[protected]

I also had gone to book the same several times, every time I found that the company ( HP Gas booking station) has kept the telephone in hold position or chating by the staff for longer period with other than custmers. I found that they have done it so that nobody could unable them call. They are making the people fools and they are totally failed to provide best services to the custemers.

They are booking the gas only after 25 to 30 days of previous gas delivery saying that the computers are accepting the booking only beyond 25-30 days after taking delivery of previous deliver of gas. But they are taking 7 - 20 days from the date of bookingsaying that the government has supplying the gas on 9 cylinder per holder @ Cylinder/ card holder.

I have not much knowledge about the provisions provided by the Government regarding gas. The compainy has not displayed any detailed information anout the intervels between booking to delivery/booking under Right to Information Act,2005.

I request to all of you and to HP Company please do something so that the mischief could not be continuing.

Sir,

I am a consumer of HP GAS COMPANY with the dealer Swastik Trading Company, Keshwapur, HUBLI 580 023. My consumer No. 626271.

I am having dual bottle connection but of no use. There is no proper schedule in delivery for the past 1 year.

After supplying the 1st cylinder the next booking is made after 21-25 days with much requests and great difficulty and the delivery is generally beyond 35 days from the last cylinder supplied.

The very purpose of having double bottle connection is not served.

Though I have booked my refill on 09.10.2009 vide booking No. 664 I am yet to get the cylinder.

Today I visited the Agency Office requesting for delivery of the cylinder but I am told that there is no stock / supply of cylinders and that I will be given only on receipt of next supply.

My last cylinder was supplied on 15/09/2009 and till date I have not received the cylinder.

For our family of five members the cylinder hardly comes for a full month and many a times I am constrained to go in for alternative fuel like kerosene which is ill affordable & unavailable.

Kindly help me in redressing my grievance.

Thanking you,

Yours faithfully,

jaganath ps

HI
Delay in booking & Delivery
Its really painful to make a complaint that Soundarya agency; magadi road,A.D.Halli;Bangalore-79 has failed to live up to the expectation of consumer from HP Gas. The staff at this agency are very rude and keep ;making false confirmations.
I booked gas for home delivery after 1 month from the previous delivery but even after a month and a week they failed to deliver the GAS. Whenever i make phone call to their representative, they keeping saying one or the reason or just they hang up the phone and simply keep making delay.Also the deliver boy demands 25-30 Rs everytime during the time of deliver. I am very sorry to say that we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency... Soundarya agency;1244;opp aarpee ashraya; magadi road,A.D.Halli;Bangalore-79.please do take some action on this agency and do the Needfull.

Thanks
Sheetal

hello sir/madam

i am mr bibekananda nanda. i already applied for hp gas connection in kendrapara, orissa.
its been two years but they are neither providing the consumer numer nor providing me any details regarding the connection.

hoping for the best solution from you

Bibekananda Nanda
[protected]

Dear Ma'am/ Sir,

There is one authorised dealer for HP cooking gas service provider. we want to buy a new gas connection and the dealer is complelling to buy the gas stove (Chulla) from him. further the stove is of such low grade material and is very expensive i.e. its not worth the price what is quoted by him.

Kindly throw some light how to go about it and what course of action can be taken.

Note: there are meny cases where the MRPTC has given the verdict that ''Consumers can't be forced to buy gas stoves: MRTPC'

Booked Gas 15days back for consumer no.626115 with Kiran Gas agency at Pune.....till time not received and continuous engage getting for phone no.[protected] & 785.

Name and Address of Retail Outlet : Thirupathi filling staion (District:CHITTOOR)
Complainant Email : [protected]@aquatech.com
Complainant Landline Number :
Complainant Mobile Number : [protected]
Description : Dear Sir, When I was traveling in Thirupathi ( Chandragiri)area I was happend to use the above said on 15th September 09 and I felt it was a bad expereince with the retail out let. My expereince given below. 1. I was refused to give a receipt for the amount I paid for the fuel. 2. THe toilet were not at all cleaned and no water was available. It was in a condition that some body used quite long back and not cleaned for atleast a week. In mater of fact I was with my family ( ladies) and I prefer the gasstation to fill the fuel as they can use the toilet in the gas station. Then I requested the person who was available and I got hte answer that water cant be provided as I am paying for the fuel only not for the other facility and also I got an advice that I can go to a hotel for such facilities. Then I took few pictures of the gas station and a movie clip in the toilet too. During this time few people were gathered and start yelling on us and using worst words infront of the ladies of our family. Also I wondered that the fuel station was issued a ISO certified. As i am living abrad for adecade and I am using so many gas station all over the world and I had a bitter expereince in my own country that too in a reputed company like you. Infact I tried to catact the sales officer Mr. Ravi babu on his mobile No ( As mentioned in the fuel staion office) [protected] and it was not answered and later I found it was switched off. I was planning to complain the incidents and the pictures , vedio cliping to the ISO certified organisation to take a necesry action on the certificate and put it the websites and blogs about our coutries fuel out lets. But before proceding I would like to bring it to your attention and wait for your action. So that I am sending this mail to you and waiting for your action and a reply from you. Hope there will be some response to this mail Thanks H.C.Krishnan


The above said complaint I send to the HPCL website and I received a formal appology from them. But I checked with few friends in Chandragiri and understand that the HPCL dealer fuel filling station is in the same way and still there is no water and hardly no action has been taken.

How can I proceed further. I am planning to file a complain on the ISO certification authority to revoke the filling station ISO certificate for the poor service and non complaince of the ISO procedure. Am I correct? Please advice me.

Also please find attached a movie clip

THanks

Dear SIr/Madam.

Im suresh from chennai im using icici bank debit card where i can swipe for HP Petrol..on 09-oct-2009 eveing around 7:55pm i reached the bunk near koyembadu signal in chennai ..there is a bunk along wth icici bank ATM...eveing though i can use the card in HP Bunk..i try to use cash but the ATM was out of service...k i came to the pumping area for putting petrol in my bike.I putted for 100 Rs..i gave my debit card for swiping..i card not been swiped...they insulted me by teling i dont have cash in my account..has on 09-oct-2009 i was having..RS 4900 Aprox...i dint care abt that..after that he said im having other machine i will swipe through that..they said we have to put service charge some percentage i said k..u put,,once again in that machine that card not swiped...nearly i wasted my valuble 45 minuts of time...i was to be there around 8:30 pm to meet my brother in kodambakkam..i was unable to the same time...after that i said send any person along with me and i will give the cash.. he said he cant send i said..i agree to will give my RC BOOK(Registration copy ) of my bike my college id and 2 sim card has a proof which been in my own house..after that given my money i will take my belongings....they said...that they want my (MOBILE ONLY) which cost Rs.8000..has a proof to give money..wat this bull ..after a long fight i given these proofs and gone there @ around 9:30 after that i came to home by 10:45 pm..because them only my mobile is full of water which cost 8000..has been spoiled by dipped into the water stagnet there


so please dont take has a mail please take a sevior action on this person and i want some money...from them who wasted my time and insulted me

in that pic..the small girl is crying like that im crying by insulting and words had been stroken my heart badly

Lazy Gas distributors
Dear Sir,

I'm Joel from Thokkottu, For us Avinash enterprises,Ullal distributing HP Gas cylinders.There are 3 telephone lines are at present,But when we calling there always all 3 lines are busy.And sometime phone is ringing .But no one is lifting the call.Please take action on this regard..I hope you will do so.

AVINASH ENTERPRISES[protected]
SRI RAM COMPLEX, ABAKKA CIRCLE
ULLAL, Dist. DK,
KARNATAKA - 574159
Email: avinash.[protected]@hpgas.hpcl.co.in
Phone:[protected]

Thank you,

Its really painful to make a complaint that Devidayal agency has failed to live up to the expectation of consumer from HPCL. This agency is now fully involved in selling cylinders on road to illegal uses of cars who should have commercial cylinder. the staff at this agency is making false promises to me for past one year and delibrately the gas is delivered after 10-15 days of booking with sily excuse of nonavailabilty of somebody at home whereas my house is never locked due presence of full time maid & my mother in law.this situation is continuing for a period of one year and my booking & delivery records may be checked.there are a lot of customers who thinks the same way but keeps the mum as HPCL do not have any customer care for such complaints. In my view the officers at HPCL has some nexus with this agency otherwise their franchise should have been cancelled a long back. It is requested that an immediate action shall be taken or i shall raise the matter to the highest authorities.

Dear Sir,

My consumer HP gas consumer no is 585448.
I have received refilled cylinder on 4th October 2009 and we found that there is gas leakage from that cylinder.I have been complaining constantly and asking to replace the cylinder but till now nothing has been done to replace the leakage the cylinder.Although their technician came to attend the complaint but he is not ready to listen our concern.Although it is a very seious issue but they are not worried about it.

I request you to look into the matter and help me to resolve this problem.
My compliant nos are 09013378 & 09013239
Dealer address & contact
M/S Hindustan Gas Company
Shop No. 901 , NH V Bombay Road,BHEL
R.C.Puram,
Phone-[protected],23024942
Yours sinceerely
Subaas R. Acharya
Chandanagar, Huda Colony
Hyderabad

Dear Sir,
We have applied for additional cylinder since 2007 but till now we have'nt received it.Currently we have only 1 cylinder and once it is finished it is taking 2-3 weeks time to get the filled cylinder.Its being too difficult for my mother to cook at home during this time.

Our consumer number and agency details are given below :-

CONSUMER NUMBER -600939
CUSTOMER NAME -BABU JOHN THOMAS,
VALIYA PUTHEN VILA,
KAKKOTTUMOOLA,MAYYANAD (P.O),
KOLLAM,KERALA

AGENCY - ST JUDE GAS SERVICE,THATTAMALA (P.O),KOLLAM, KERALA.PHONE[protected] /[protected]


Please help us on this and do the needfull on this matter as soon as possible.