Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Hi,

I visited the HP petrol bunk, Prabhu Service Station, Near Mini Tank Bund, Safilguda, Secunderabd on August 22, 2009, around 10:30, the filling pump which is supposed to be used by guys who has to fill petrol oil. The employee there was hastily starting to fill petrol even before I opened the cap of my vehicles petrol tank, couple of drops of petrol literally fell on my hand.

He and the cashiers abused me that I did not have any work and I was wasting their time just because I asked why I was not shown the zero before starting to fill petrol. I complained about their behaviour to the manager their but I wanted to bring this HP company's notice as I've these guys in this bunk are arrogant with customers sometimes. These guys shouting at me that I didn't had any work was uncalled for when I was paying them and they are supposed to show me the zero on the meter before they started to fill petrol. Please take necessary action against these guys and I ask that all employees in HP bunks be trained in customer service. I've decided not to visit this bunk henceforth.

21.08.2009

Kind Attention : Customer Care

Sub : Shifting my gas connection

Ref : Consumer No.617792

Dear Sir,

I am using the HP domestic gas cylinder for the past 7 years. I got the connection through M/s.Kumaran Gas Service, 2, K.V.S.Complex, K.Pudur, Madurai-625 007, Tamil Nadu, (telephone – 0452 – 568111). Since then I am using the cylinder at my K.Pudur residence No.256, Gandipuram 4th Street, K.Pudur, Madurai-627 007.

Now I have shifted my residence from K.Pudur to Kappalur, Madurai-625 008. My present address is 4/106, Indira Nagar, Near Shiva Nagar, Kappalur, Madurai-625 008. I have shifted to this place 3 months back. Since then I am trying to transfer my cylinder to Kappalur. For this I have contacted the dealer at Kappalur M/s.Selvam Gas Agency, Kappalur. They asked me to get the transfer letter from M/s.Kumaran Gas Service. I have approached M/s.Kumaran and they gave the transfer letter CTAOUT No.3001752 dt 06.08.09 to HP Dealer M/s.Selvam Gas Agency, Anna Nagar, Madurai. I went to M/s.Selvam Gas Agency, Anna Nagar for obtaining the transfer letter. But they refused to issued the letter and asking me to approach some other HP dealers situated at Thirunagar or Thirumangalam. These dealers are located far from my residence and not possible to approach every time for refilling instead of leaving a near by dealer.

The way M/s.Selvam Gas Agency, Anna Nagar, Madurai behaved was unpleasant and not giving any cooperation towards customer. It is quite obvious to see such a gas dealer of HP. It spoils the HP name only because of the rude behavior of such dealers. My husband is suffering from breathing problem and aged, so I am unable to use fire wood or coal. The smoke does not suit my husband. In this situation I am contacting every person of HP dealers and nothing has happen. Now they are advising me to surrender my connection and get a connection Indian Oil or some companies. I hope this was not their business to do so and give their cooperation towards their customer.

Hope you will consider the above difficulties and do the needful at the earliest. My personal request is not to appoint such dealers who fails to satisfy the customers.

An immediate action in this case is highly appreciated.

With regards,

Sincerely

M.Rajeshwari
4/106, Indira Nagar
Near Shiva Nagar
Kappalur
Madurai-625 008
Tamil Nadur
Mobile : [protected]

I am herewith bringing your benign consideration and necessarry needful action against
the gas agency M/S. SAI GAS AGENCY, Opp.BPL Kootupatha, CBE Road, Palakkad-7 Phone No2573683.About the followings that I have booked for a refill sylinder on 22/07/2009. the locket No was
239259. Till on 11/08/2009 they are not deverred the sylinder, because every tuesday is comming the delivery wan with sylinder on our route. That day we waited and expected the sylinder but not got it the day. So telephoned to the agency, one of the staff girl told me that will delivered next tuesday that means
On18/08/2009. Up to 2'O'Clock looked the supplywan, again I telephoned to them then told me last week
our delivery man came to your home it was locked, It was wrong report by their delivery man, whole day
my wife was at home, she look up the wan every hour. I thought he manipulating the sylinder to others
on excess price, because somebody ready to took it from him.The same matter I reported to the gas agency they denied it.
So I humbly request you to take needful necessary action against such practice in future,
Again I begging you at your earliest consideration and steps.
Please inform me the action taken by you on my above E-Mail address.
Thanking you,
Yourers Sincearly,
A.V.B.Warrier.

sargam-near Ayyappankave,
Pirayiri-Po,
Palakkad678019.
19/08/2009.

Sir / Madam, I would like to bring to your notice that, I have opeted for new gas connection at Wada from Mr. R. D. Patkar (HP Gas Dealer) At & Post Wada Dist Tahne having agency no 95587. When I went I enquired about the connection and other formalities which I need to do I was asked to Pay extra Charges of Rs. 4820/- for connection. In addition to this he was also forcing me to purchase utencils and ask me to pay extra charges of Rs....

Dear Sir,

I am bringing this to your notice on behalf of my Mother, Monowara Khatun on whose name we are a customer of HP LPG domestic supply bearing consumer no. 604855.

I always booked our LPG through your automated fault booking facility. But of late we are noticing that our gas supply agency, Ms Tap Trisha(ph no.[protected] is rejecting our booking stating that we have not recd any booking or your booking is being cancelled. Even mentioning the date of booking & booking no. he shot back(in rude pitch voice) that "How will we know that you have booked"?
We again need to book freshly & thus delaying our receiving of the same resulting in that we run out of gas for some days.

So Sir, I earnestly request you to pls STOP your automated booking facility or ask the gas Agency to accept the same. Since no communication flows from your end, we never come to know that previous booking doesn't exists. Only after waiting for 12-15 days, when I contact them, we are being informed the same to our utter dismay.

Hope you will take this up seriously with the Gas Agency, or else we have think twice about being a royal customer of HP LPG.

Thanking you in anticipation.

Regards...
Sajjad Ali Mondal
[protected].

hi the HP gas ageny in kharghar is forcing us to buy gas stove (even lighter) with new connection of gas, on informing them that we already have the required cooktop @ our home they are refusing the connection . it gets very irritating when you are not forced to buy someting which is of no use...PLS TAKE IMMEDIATE ACTION AGAINST THIS .

dear sir,

i apply for the new connection for hp gas at malviya nagar, but the staff force me to purchase the package worth of 4170rs. which contain sugar, tea, gas stove, apron gas lighter etc.
When i told them i just require cylinder and the compulosry accessories than they refused this and say we will look after in this matter.

New Gas connection (Regtn. No.590) has been sanctioned in my name.

I have recently shifted from Khagariya (Bihar) to Raipur permanently with my son and little daughter and presently leaving with my father Shri Ramchnadra Mehta in his owned house - Plot No. 9, Harshit Tower complex, Hirapur Road, tatibandh, Raipur.

Now i am required to establish my separate household, but my son's present earning is not enough to rent a separate house on high rental. However, I am searching a cheap rent house and as soon as i get it, I will leave my father's house. My father has kindly permitted me to accommodate for some time in a small portion of his house, but with separate establishment.

The agency is not releasing the connection on the plea that there is already a HP Gas Connection( in my father's name).

Kindly advise the Gas Agency to release the Gas connection early.

Thanking you.

Mrs.Usha Ranjan

Dear sir,

I am an Indian Army officer residing in secunderabad. I have a gas connection with Twin city gas company with consumer number 530745. The last delivery of cylender waw 03 Apr 2009. I was on leave from 15 May to 18 Jun 09. On rejoining from leave I booked a cylender on 23 Jun 09. After a week I again remained them for the cylender and they promised me to deliver the same on next day. In between the cylender which was in use also become empty on a saturday night. I could manage one cylender from our officer mess. On July 06th again I gave a call to the agency and they promised me to send the cylender on very next day. Again there was no response. on 31 Jul I again reminded them for narating all the story and they promissed me to deliver the cylender on 03 Aug 2009. They have not turned up till 05 Aug 2009. when I spoke them on 05 Aug 09 they sopke me very ruthless and told me that there was no booking made by me. I can produce the details of call made by me from my land line telephone bill. Now I am managing wiht kerozine stove which created an embarrasment for me. If no action is taken, I will give a complaint to the consumer forum after 07 Aug 09 if the cylender is not delivered at my residence. I will also give a complaint to the Anti Curreption Beuro to check the details of delivery by the agency after the above date

It is therefore requested to take necessary action forthwith to avoid any further complications

yours sincerly

Capt Vijay

THERE IS A LEAKAGE IN THE GAS CYLINDER IN OUR HOUSE. I THINK IT IS BECAUSE OF THE DEFECTIVE REGULATOR. WE COMPLAINED THIS TO OUR LOCAL HP DEALER ARUNODAYA AGENCIES, PUMPWELL, MANGALORE ON 29-07-09 AND REQUESTED THEM TO SET RIGHT THE DEFECT. UNFORTUNATELY, INSPITE OF THIS BIENG AN EMERGENCY THE SAID DEALER HAS NOT BOTHERED TO VISIT OUR PLACE. IN THE EVENT OF ANY MISHAP THE COMPANY WILL BE HELD RESPONSIBLE FOR THE SAME.

Sir,
Myself Suresh Chandra. My Consumer No. is 640508. Sir around 15 days back I booked my gas cylinder for supplying. But till now I could't get. I made call to them 4-5 times but still they are telling it will come. when it come. Sir we are not getting the gas supply on time. How the company will grow, I know there is no effect if one connection is going to withdraw. But for company this the busineess, but that is also true proverb "MANY A LITTLE MAKES A MICKLE".
Sir, please it is requested to supply a gas cylinder on time as soon as possible.

Thanking You


SURESH CHANDRA
CONSUMER NO: 640508

Murli Enterprises Ph. No: [protected], 41285474, 41485484

Dear Forum

I have recently shifted to Chennai. The only gas company supplying new connection at the moment is HP as Bharat Gas has closed booking new connection. I have approached the Authorized Dealer for HP gas located in Adyar, Chennai. In the first instance the owner had abused me being not a south Indian, and secondly asking me the breack up of all the cost package. However, as I was in the need I had to swallow the abused silently and paid the money. On receiving the bill I found following things which are not at upto the quality mark and yet charged double the market price.

Sr. No Particular Price Charged Rs. Current Market
Price Verified over Internet Remark
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
1) Deposit 1400 NA It is by HP Corporation
2) Pegion Brand 2
Burner Stove
( Very Poor
Quality Steel ) 1625 750 to 900 It is totally not acceptable and if want to
buy without it they are bluntly refusing
3) Rubber Tube 190 110-135 Much Higher comparing quality
4) Installation Charge 25 NA Still the person never install and
demands Tip bluntly for delivering
5) Lighter 145 80 to 120 Much Higher comparing quality
6) Consumer 25 NA How can they charge
Pass Book their overhead to consumer
in such a ridiculous name


MY APEAL : Looking the above figure I wish you can take action against such an arrogant and abusive cheating in open day light in the name of LPG Gas Agency, which ultimately runs on tax payer's money in form of subsidies.
I can provide all the supporting if required and demanded by suitable authority.
wish to see some concrete action in such a linguistic biased society.

With Regards
Parikshit Chhatbar
[protected]@gmail.com

Non Delivery of Gas Cylender after booking
I booked gas for home delivery but not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency...

Gauri Shanker Bhushan
SAIL(Bokaro Steel City )
ERP, ADM
[protected]@gmail.com
Custamer No. - 607136

Delay in delivery of gas cylinder
Sir,
My consumer No is 645281.I residing at Mira Road (Mumbai, Maharashtra)
I booked my refill cylilnder on 20/7/09 and was told I would get gas within 2 days.
the next day I call in company he says that your cylinder has been sent to your address you will get in the 22/07/2009 (evening) but I did not get my refill it's on 23/07/2009(evening), company executive always tell me that cylinder has been sent...

On 23rd of july 2009 I went to my dealer to remind him that I had still not got my refill and was
told I would get it in the evening.
Today is 23rd July, 09 and I have still not got my refill.
I am Business person, so I have no time to all time remind company(company contact no. is [protected], [protected])
This seems to be a perennial problem with this dealer. I dont know how long it will
take to deliver my gas if i dont follow up.

Thanks,
Bipin Kumar Tiwari.

I'm an Additional Distt. & Sessions Judge (Fast Track) in Udaipur City. I transfered from Jaipur to Udaipur in July, 2009. After joining at Udaipur, I submitted my TV No. 2001135 dated 02/07/2009 at MEWAR JAWA GAS SERVICE, RANA PRATAP NAGAR, UDAIPUR (RAJ.) on 06/07/2009 for gas connection on the basis of TRANSFER (TV), then issued gas cylinder & consumer no. 511050 and charged from me unauthorized Rs. 150/- on account of inspection for two years. Thereafter issued SV No. 1004914 and CONSUMER No. 511232 on 08/07/2009. It's serious complaint, I'm going to take action according to law against your company and local dealer !
From :- PHOOL CHAND JHAJHRIA
A.D.J. (F.T.) UDAIPUR (RAJ.)

I had booked for a new connection vide Reg. No:1035 on 13.01.2007.
They had written the N.C. Registration details on a white paper slip and thet have not issued form.
They had enterred in a register in their office.
I had called sometimes and also visited personally few times.
Everytime their response will be that we will be informed by post when new connection will be released.
Though two and a half years had passed nothing has happenned.
Please can you send address of HP Gas Co Ltd.

R Bhasker

Kiran Gas at Kondhwa Pune (Ph:[protected],[protected] do not pickup phone to accept refill cylinder requests. In case of successful redialling the number, these lift the phone and keep aside. We can hear them talking to each other but they never talk to you. I'm fade up with these arrogant people. Hope we get prompt customer service from them because of your action.

Dear Sir,

Ref: 2235 new gas connection no alloted on 23.10.08

I regret to inform & shame to feel myself as a customer of Hindustan Petroleum where we have no value for a consumer. Unfortunately on 23.10.08, I booked a new gas connection at alwal branch in a hope that i will utilize & enjoy the benefits of your company. Fortunately & Naturally your staff and manager has not performed well towards my issue. On my personal enquiry they have inform me that i have to purchase Gas stove & Gas cylinder with a sum of Rs.4, 000/- change. I informed the respective authorities that i already own a ISI mark stove and i am not interested to purchase one more which is not necessary for me. As you know the fact that we are running through a recession period where everybody is thinking twice to spend the money. You may not be aware the fact because you people are getting side income by doing this kind o[censored]gly business.

In this connection i decided to complain about them to Mr Arun Sabastian, Manager, Secunderabad division. He is one of the useless, ethicless manager i ever met. He doesnt know how to talk & behave with a customer. I got a wording from him saying that if you are not interested to purchase the stove along with gas cylinder then drop your idea to own a new LPG connection. Do you think this type of answer is expected from a higher level staff, you people are appointing this type of people in customer field. I am vexed with this unprofessional & unethical attitude towards consumer concerns. I am clear from my side that i am not going to buy the gas stove, if you forced me to do so then i am also forced you to file a complaint against you in consumer court. Are you ready to face to circumstances.

I am expecting a early & quick action from your side by tomorrow 5: 00 pm, if i didnt get the answer then i presume that you are ready to face legally.
Sincerely,

Ravikiran
[protected]

I'm having HP domestic gas connection, Consumer no:-614171 at Durgapur (WB) from 2007. My Agent's name is Saha Distributor, Zakir Hussain Ave, Bidhannagar, Durgapur, Dist:- Burdwan (WB). The reccurent problem with my distributor is non-delivery of cylinder after booking. Sometimes after 30 days of the booking also I don't receive the cylinder. When I ask them, they tell either they don't have cylinders or they don't have the supply men. But if anyone carry his exhausted cylinder, then they replace that. But how it's possible for the housewives to carry a cylinder? If I ask them anything, they behave very rudely, in insulting languages. When I told them that I'm going to complain against them, the Manager replied, "You may complain, I don't bother. If I you want cylinder, then you've to carry the exhausted one to us." Unofficially we know that they are supplying domestic cylinders to the nearby factorys for industrial use at higher cost. I need help to get rid of the situation.

Kaustav Bhattacharya,
Durgapur

Respected Sir,


This is to inform you that i took took a new connection dated 23/7/2007.. and distributer asked me to pay RS 3500/-for a single Cylinder and he have only given me the bill for the Clyinder and regulater which was of RS 950/-(850 for clyinder and 100 for regulater) and i recived a Gas Stove of Padmashree -model no -010) but the distributer havn't paid me the bill for stove . When i asked for the bill he tood me that you will get it after in two days, .. then he keep on giving me the date like this he passed six month ...then year ..then i complaint regarding this matter on the "hpcl complaint" but the Area sales manger she/he is not able to solve this matter ..

i want that you should look into this matter and try to solve as soon as it possible..