Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

This morning I called up HP Gas Service[protected] at Kalina, Santacruz (E) for placing an order for a cylinder (Consumer No. 602761). The officer at the desk (Mr. Jagdish) did not take my order saying that a cylinder was delivered on 26th Nov '09 and wants me to call him after 11th Dec '09. The cylinder which was delivered on 26th Nov was booked on 3rd Nov and the officer completely denies saying his records shows that they have taken our booking only on 23rd Dec which is a lie because fortunately we also track when the booking has been placed and when not.
On explaing the officer, he turns to be EXTREMELY rude and tells me that I may complain to whom so ever I want to and no one can do anything to him and immediately hangs off the phone, even though I was speaking to him. I called him again and explaining the situation that since they have alread delayed in the delivery of our previous cylinder, our other cylinder has run out of gas and hence we are placing the booking not knowing when will the delivery been scheduled. He agains howls like a big.... and hangs off the phone.
I dont seem to understand how come such officers are placed at such reputed service stations and one like these spoil the name and reputation of not only the officers but also the Company. Request you to kindly explain that one complain can very well bring a difference to his life and working style and also train him how to deal with consumers.
Appreciate your time & efforts in helping to solve this problem.

I went to fill up petrol at Hindustan Petroleum Dealer Sathy's Service Station at 87, Residency Road (Corner of Brigade Road), Bangalore at about 13:30hrs on Sunday, 6 December 2009. I asked the attendant to fill up Rs.1000 worth petrol and he just filled up Rs.200. I said I wanted Rs.1000 worth of petrol. Another attendant distracted me at the time he was to reset the meter to zero. The first attendant then continued filling. He filled Rs.800 worth of petrol. I said I wanted Rs.1000 worth of petrol but he said that he said that he has filled Rs.1000 worth, first Rs.200 worth and then Rs.800 worth. I am sure he has filled only Rs.800 worth but I have no proof as I was distracted when he was to reset the meter to zero. This is a scam and needs to be investigated.

respected sir/madam,
i stays at ozar(mig),tah-niphad,dist nasik,maharastra,india. you had a gas cylinder dealer over there known as" saptashrungi gas agencies"(hp gas dealer).inspite of his commitment of home delivery weekly once, he dont make delivery for 4-6 weeks. if we go there to take cylinders he is unable to give & will have to wait for entire day. he speks very rudely & delivers cylindes to taxi vans withour any fear.comman people comes for cylinder from 15-20km radius &goes back without cylinders. so kindly look into the matter very seriously.
thank you.

It is very difficult for a Family Where in we have given a order to refill our Cylender on 24 November even after 9 days cylinder not been delivered. When we traid to contact no one is giveing proper response every time different person pik the call and saying that they dont have stock. And they will deliver within 15 days

I am Jayshree Tupe always went to HP Petrol Pump of Pimple Gurav, Pune, Maharashtra for filling petrol in my scooty. My scooty petrol tank gets full in Rs. 200/-

I asked Mr Vishnu(petrol pump person) to fill Rs.100/- in my scooty. If that person fills petrol of Rs.100/- then my scooty's tank should be come near by half portion. As my vehicle is having zero petrol. I make complaint regarding this to the petrol pump manager. Mr. Vishnu withdraw petrol around 1 ltr. from my fuel tank and told me that now your scooty is having 1 ltr. petrol.

But in fact my fuel tank is not having 1 ltr. petrol remained. Other persons filling petrol to other vehicels are also saying that my fuel tank is not having 1 ltr. petrol. But Mr. Vishnu & manager is not agreed for same.

That means fraud is happened for 1 ltr. If this continues other persons filling petrol will also survive.

Please take immediate action for this fraud. I am expecting this action from HP Co. for this petrol pump.

Hi,
I have repeated bad service from this Ratna agency oposite to JNTU. Kukkat palli Hyderbad.
I had booked the gas on 17-Nov-2009, and I was told that gas wil be deliverd after 5 days. Today, that is after 5 days when I called , then they are bookign the gas and saying the they wil deliver after 5 days. The propriator is a female, she is not able to handle their staff effectively, Before some byd burn up the shop I request to cancel the dealorship to som ebody who can handle her staff properly so that the can do the custoemr service properly. They did not give the booking number when I called first time. This is another biggest problem with them.

My consumar no is 625163

Mohan Kumar.S.
Hyderbad, kukkatpalli
[protected]

I have booked Gas booking on 09.11.2009 through internet .My booking no.172292. I have also booked by SMS on 16.11.2009 .But it has not been delivered so far.I request you to take necessary action immediately

Thanks

Anupama

Address:Flat no.59 Venus Apptt.Plot no.43
Sector 9 Rohini Delhi-110085

Mobile no.[protected],
Tel:64501504

the agency at babrala of H.P.gas the distributor LALTESH GAS AGENCY does not supply the gas on time as he supplies the gas after 20-25 days after the booking.Please can you tell me that after booking the gas in how much time the gas is delivered.and also if we take the gas from the godam then the cost we have to pay is 315rs.and the distributor delivers at home than also we have to pay 315rs...so please take necassary steps regarding the complaint..please reply back soon and help me to know the time of delivering the gas after the booking..

Hi,
The petrol pump owners are now refusing to fill petrol for less than Rs. 50 at a time. I was running really low on petrol, and unfortunately, my purse got stolen. I had only 30 Rs as change in my pocket and when I tried to fill petrol for Rs. 30, they refused saying company policy restricts them.
After I told them that I needed this as an emergency, they did oblige...but I am curious to know if there is really such a rule that petrol will not be filled for less than Rs. 50.

Thanks,
Geetika
+[protected]

This is very sad to inform all that we the people of belpahar. Dist. Jharsuguda (orissa).who were residing in gram panchayat before 15 years, then in notified area council and now we are Residing in Belpahar municipality but there is ont a single gas dealer in our area. We are fully dependent on at our nearest dealer but he is unable to fulfill the requirement of this areas gas tanks. so,this our kind request to the officials of all cooking gas companies that kindly allot a new dealer at belpahar for tgd relaxation of the harrased people since last 15 years we will be thank to all of you people

Dear Sir,
Recently I got an SMS from my dealer Manjunath Enterprises,HP Gas agency,JP Nagar ,Bangalore for contacting for 2 nd Cylinder(1 have only one).When I went and enquirered they asked me to post one printed registered post with acknowledgement to my address myself. When the registered letter came i went and contacted them. They asked me to come on perticular date with Rs 1800/- I am surprised why are they charging 1800 for extra cylinder. The cost they give for surrendering the Cylinder while transfer is Rs 700/-,If we add Rs 350/- extra from LPG charges also the amount they are asking is too high .Somebody please look into the matter.

Thanks

Brajesh

Dear Sir

My consumer number is 700649 in the name of Rajinder Kumar Garg. My dealership name is Bathinda Gas Service, located at Power House Road Bathinda.

Here is the online booking confirmation!

from HPGas Consumer Zone <[protected]@hpgas.hpcl.co.in>
reply-to HPGas Consumer Zone <[protected]@hpgas.hpcl.co.in>
to [protected]@gmail.com
cc bhatinda.[protected]@hpgas.hpcl.co.in,
[protected]@hpcl.co.in
date Wed, Nov 11, 2009 at 10:50 PM
subject HPGas Consumer Zone - Internet Booking
mailed-by hpgas.hpcl.co.in

Dear Consumer,

We acknowledge your following booking for a HPGas Refill through our Internet booking facility :

Dealer Details :
[protected]
Dealer Name : BATHINDA GAS SERVICE[protected]
Address : STREET NO.5, POWER HOUSE ROAD
Town : BATHINDA
District : BATHINDA
State : PUNJAB
Phone :2240456
Fax :

Consumer Information :
[protected]
Consumer Name : RAJINDER PAL
Consumer Number : 700649
Address : # R 209 / 30126
Pincode : 151001
Phone :

Your Booking Details are as under :
[protected]
Booking Details:
[protected]
Internet Booking No. : 185005
Booking Date Time :[protected]:20:32

*** PLEASE DO NOT REPLY TO THIS MESSAGE ***
In case of any queries or suggestions, please visit this site: http://jihaan.hpcl.co.in/booking/complaintregister.aspx

Kind regards,
HPGas Consumer Zone

We already booked our cylinder online under the impression deleivery time is after online booking 24 hour. My mother already called multiple times regarding home delievery. Everytime they told us we will deliever the cylinder tommrow and day before yesterday they said one of their vehicle its not working.Yesterday one of the delievery man was very rude with mom saying first you need to complaint once we get the complaint we will go from there!

Would someone please tell us what is the deadline and period cycle. and i need to know if you guys cant't make commitment please don't talk the way you guys behaves with cutomer. I really want to speak to one of the District Manager or whoever is the concern who have answers to my questions.

My direct contact is[protected]M) and home number in india[protected]R).

As a customer i feel if the agency's they dont provide the delievery on time why they suppose to say something on phone to customer regarding delievery if they can't deliever on time .

Thanks & Regards
Neeraj

I Surekha Suryavanshi, has lost my Consumer No & orignal documents relating to my HP Gas connection. I am your customer from year 2002 and have registered from Janhvi Gas Agency, located at Narayan Peth, Pune 411030.

My address is

Surekha Suryavanshi
429, Narayan Peth,
Pune
411030
Mobile No : [protected]

Kindly do needfull at earliest as i cannot demand refills and hence at very inconvinience.

Regards

Surekha Suryavanshi

Dear sir,
i am Anil Kumar apply a gas connection my sister name.because we doing married my sister.She want a new connection because they have no gas connection.My gas agency doing miss behavior and not provide gas connection & not provide Reason why.I have All compulsory documents.My gas agency Dinesh gas services (HP GAS) in Sultanpur Village Mehrauli Gurgaon Road New Delhi-110030.Pls help me what I do i have already stove.I want only Cylinder (Connection).Pls help out.Mr.Dinesh kumar never meet on agency time in office.Mr dinesh kumar selling gas cylinder in black & they have Lots of relation shopkeepers They also doing black selling in market.Pls doing solution.Because This areas Public very Irritate this kind Of services.

I have purchased the first cylinder 3 years back with the Rs.5500 including extra money. I was told the you wil get second cylinder in after one month if you pay Rs.750. I went after 1 month. Staft said owner is not there you need come on other day. Whenever I go there owner never will be there. Till now I visited 25 to 30 times. Staff is also not giving the owners mobile number. When I ask staff about the cylinder they say you need to talk to the owner. They also say second cylinders are pending for the customer from 5 years. Can anyone help me?

I hv booked gas for home delivery on13.11.09 but till today 18.11.09 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP.
CHAUHAN GAS SERVICE[protected]
SECTOR-8,DELHI-110045
DELHI.
My CUSTOMER NO IS 624543., Email : chauhan.[protected]@hpgas.hpcl.co.in
Phone :[protected]

Hi Sir
With Due Respect,On the Behalf of Gram Panchyat Bulhowal District Hoshiarpur Punjab.we are submitted our formal complaint against the ir-regular supply of LPG gas service to our area.their regular supply of gas day is wednesday, but last month supply of gas is not up to the mark.Peoples are complaing to The Sarpanch when the Gram panchyat of Bulhowal contact with the agency they are making false comitment.Poeple are...

Hi All,

I have booked for a double cylinder in the HP Gas in the month of july 2008, they have allotted a number also for the same. The No. is 1663/02/07/2008, but still now they haven't given a double cylinder. Whenever we ask they were not responding properly. They just say there is no Stock. Even when the Government has released for the New Connections and Double Cylinders then also they didn't responded. The Agency which we have the Gas connection is Sree Venkateshwara Gas Agency, Kushaiguda.

Hello All,

First of all I am not sure weather it is useful to complain here or not. I am resident of SahakarNagar Pune.
I have a connection from Dealer ShivParvati Agencies. This dealer is not supplying gas cylinder on time but delivering to those who pay extra money. The owner of the agency is not taking interest in his business and complaints. The delivery boys always demand money from customers. I really dont know how company is leting this happen. I have registered for a cylinder since last 30 days, I havent received it yet. Its hard to believe why such person has been offered an agency. Please do something in this case. Can company officials take interest in this case.

Thanks
Raj

cc of this matter is send to RAJ SAHEB MANSE mi marathi manus aahey,rajkaran mala mahit nahi pan tume khoop chan kaam karat aahat taya badal abhinandan. Raj saheb tumhe kelele kaam stuti layak aahey.

me tumcha samarthak aahey, pan me ekta kai karu sakato , brashtachar HP Gas cha Tq kandhar dist Nanded madhey khoop wadala aahey , 60 % gas cylinder kala bazar hoato , Rupak Jondhale chaya bayako chaya nawane HP gas Agency (Ramai gas BUS STAND ROAD, KANDHAR, Dist. NANDED, MAHARASHTRA - 431714
Email : ramai.[protected]@hpgas.hpcl.co.in
Phone :[protected] 224382
)aahey toa SC caste cha aahey, dadagiri kartoa, fakat chagala Gas supply shrimanth , aamdar, khasdar ,nagar sevak,hotel ,bar, lach karto . aam janta la gas 2 te 3 mahinene miltoa , RAj saheb tumhe Lakshaya gala, gor garib janta kai karu shakatay , toa gund palto ,police la hapta deto?.
Aaj HP Gas cylinder kalaya bazar madhey 600 te 700 Rs la vikale jate kandhar madhey.me vinanti karto tumi prataksha laksh gala,Jai Manse Jai maharashtra